ooma Telo Air 2 User manual

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Ooma Premier and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the
property of their respective owners. Patent pending. P/N: 700-0310-100
Quick Start Guide
Telo Air 2 – Pre-Activated

2 3
Contents
Getting Started ..................................................................................................3
Decide How to Connect to the Internet ....................................................................4
Option 1 – Set Up Wired Internet Connection ...........................................................5
Option 2 – Set Up Wireless Internet Connection........................................................6
Congratulations, you’re done!................................................................................7
What’s next?......................................................................................................8
Ooma Usage Guide ..............................................................................................9
Ooma Premier ....................................................................................................11
Quick Reference..................................................................................................13
Status Lights .....................................................................................................14
Troubleshooting .................................................................................................15
Add-Ons for Ooma Telo........................................................................................17
Alternative Wi-Fi Setup .......................................................................................19
Alternative Ethernet Setup Options .......................................................................20
Fax and Home Wiring Setup Options ......................................................................22
Have a question or need assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: support.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (CA)
Installing Ooma Telo Air 2 is easy! In fact, most users are up and calling in less than 15 minutes. This
guide will walk you through the basics of setting up your Ooma Telo Air 2. It will also introduce you to
the basics of using your Ooma service.
Getting Started
■Ooma Telo Air 2
■Ethernet Cable
■AC Adapter
Package Contents
Ooma Telo Air 2 AC AdapterEthernet Cable
A B

54
Your new Ooma Telo Air 2 needs an internet connection. You can set this up in two ways:
Decide How to Connect to the Internet
STEP 1
Wired Connection
Advantages:
■Easiest to set up
■Most reliable connection
OR
Wireless Connection
Advantages:
■Flexible placement in the home
■Doesn’t require an open Ethernet port
on your router
Use the provided Ethernet cable to connect your Ooma Telo Air 2 to your home router. Insert one end
of the cable into the INTERNET port on the back of the Telo Air 2. Connect the other end of the cable
to an open port on your router.
Option 1 – Set Up Wired Internet Connection
STEP 2
Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes.
When it turns blue, the Telo Air 2 is ready.

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To set up a wireless connection for
your Ooma Telo Air 2, you will need
to download the Ooma Setup app on
your iOS or Android smartphone.
Visit the app store for your smartphone
and search for Ooma Setup. Install
and open the Ooma Setup app. Select
the MANANGE AN EXISTING OOMA
DEVICE option.
The app will let you connect the Telo
Air 2 to your home Wi-Fi network.
Option 2 – Set Up Wireless Internet Connection
STEP 2
NOTE: You will need your Ooma phone number and password to log into the Ooma Setup app. Your phone
number was emailed to you when you registered for Ooma service.
! If your Telo needs a software upgrade, the light on top of
the device will blink purple while it is downloading the newest
version. This may take 5-10 minutes. Do not unplug the Telo
while it is upgrading. It will automatically reboot after the
upgrade is done.
Congratulations, you’re done!
Your Ooma Telo is ready to be used once the light on top
of the device is blue. Pick up the phone and listen for the
Ooma dialtone to confirm that your setup is complete. If
you connected a computer to complete your Wi-Fi setup,
you disconnect it now.
Place your first phone call
Pick up the phone you connected to the Ooma Telo and dial just
like you always do. Call a friend or family member and experience
firsthand the quality of Ooma PureVoice™ technology.
Set up your voicemail
Pick up the phone connected to the Ooma Telo and press the key
on the Telo.
The system will walk you through configuring your account and
recording a personal greeting.
Check out My Ooma
Access your online control panel at
my.ooma.com. Here you’ll unlock the
capabilities of your system:
■Check voicemail and call logs
■Configure preferences and set up
advanced features
■Update your 911 address
■Purchase additional services
and add-ons
■And much more!
The first time you log in, our Setup Wizard
will help configure our most popular features.

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What’s next?
Transfer your phone number
In most areas, you can port your existing number to Ooma for a one-time
fee. You must maintain your current phone service until the porting process
is completed, which usually takes about 1-3 weeks. To check availability, to
learn more, or to get started, please visit: my.ooma.com/port
Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your
home phone service firing on all cylinders.
See the Ooma Premier section for an overview of our most popular features.
To learn more about all the features and benefits included
in Ooma Premier, go to: my.ooma.com/premier
Ooma Usage Guide
Making and receiving calls
To place a call, pick up a phone connected to your Ooma
Telo and dial a phone number.
To answer a call, pick up the phone when it rings as you
normally would.
Call-waiting
Switch to a second incoming call by pressing the Flash
key on your telephone handset. The current call will
automatically be put on hold. To switch back, press the
Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
*67before you dial out. To disable caller-ID for all
calls, visit: my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial 911to reach first
responders. For your safety, always keep your address
up-to-date at: my.ooma.com/address
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma
system to send email or text message alerts whenever
someone dials 911 from home. To set this up, go to:
my.ooma.com/911
International and other calling services
A calling plan or prepaid balance is required to call
outside the country. Visit my.ooma.com/prepaid to
get started. Then dial 011followed by the country
code and phone number. Your remaining time will be
announced before the call completes.
NOTE: A prepaid balance is required for 411 calls.
Basic Operation

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Setting up
Pick up your phone and press the key on the Ooma
Telo. The system will walk you through setting up your
PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink.
Press the key to listen to your voicemail through the
speaker. You can also listen to messages through your
phone. Simply dial your own phone number and follow
the voice prompts.Checking voicemail remotely
There are three ways to check voicemail remotely:
1. Phone: Dial your Ooma number. When the call rolls to
voicemail, press the *key and enter your PIN.
2. Online: Listen to and manage your voicemail on the web at:
my.ooma.com/inbox
3. Email: Forward your voicemail as an MP3 file to your
email or mobile phone (requires Ooma Premier). Set up
forwarding at: my.ooma.com/voicemail
Voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and
press the key.
From the main menu, select option 2: “Change your
settings,” then follow the instructions.
Blocking telemarketers
Personal and community blacklists have been designed
to help you filter out telemarketers and
other unwanted callers. To start blocking callers,
visit:my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a home
office or to make it easy for friendsand family
in another state to reach you. Get started at:
my.ooma.com/numbers
Identifying callers
Don’t recognize the number? Enhanced Caller-ID will
look up the caller’s name from a national database so
you’ll have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The
message will be played through the speaker in your Telo.
Only answer the phone if you decide you want
to take the call.
Ooma Premier
Ooma Premier is a bundle of over 25 premium
calling features. Check out some our most
popular features below!
Making two calls at once
Press the Flash key on your handset, and you’ll get a
new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to
messages from your smartphone or computer. To set
this up, go to: my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to forward
calls to your cell phone. Choose to forward all calls, only
when your Internet is down, or to ring your home phone
and cell phone at the same time. Set this up any time at:
my.ooma.com/calling

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Using Ooma on your smartphone
Use your Apple or Android smartphone to make
phone calls over any Wi-Fi or 3G/4G data connection
with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Just press and hold the
>> button or dial *78on your phone and all your
calls will roll straight to voicemail. To deactivate Do Not
Disturb, press and hold >> again or dial *79.
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier
Quick Reference
USB
POWER
HOME
INTERNET
PHONE
Page Key
Fast Forward
Delete
Rewind
Play
System Status
Volume

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Play Key Press to hear your voicemail messages.
Press again to stop playback. Key will blink when
there are new messages.
Fast Forward Key During voicemail playback, press
to skip to the next message. Press and hold to toggle
Do Not Disturb.
Rewind Key During voicemail playback, press once
to replay the current message, and twice to skip to the
previous message.
Press to adjust brightness of the status light.
Delete Key During voicemail playback, press to delete
the current message.
Volume Adjustment Key Press to adjust the
volume level.
Page Key (on rear of Base Station) Press to locate
your Ooma handsets.
Press-and-hold for three seconds to register a
new cordless Ooma device such as an HD2
Handset or Linx.
Status Lights
Solid Blue System Status Indicates that your
Ooma service is working. You will hear the Ooma
dial tone and all services are operational.
Solid Purple System Status Indicates that
your Ooma service is working and Do Not Disturb
is enabled. All incoming calls will be directed
to voicemail.
Blinking Purple System Status Indicates that
your Ooma Base Station is downloading a software
upgrade. All services are unavailable. Do not
unplug your Ooma Base Station when it
is in this state.
Blinking Red System Status Indicates that your
Ooma service is not working. All services are
unavailable. You will not hear any dial tone and will
not be able to make or receive calls.
White System Status Indicates that your Ooma
Base Station is not powered on or that brightness
is turned all the way down.
Troubleshooting
■The light is blinking red A blinking red light
indicates that your Ooma Telo is not operational.
It is normal for the light to blink red for a couple
of minutes during boot up. Otherwise, check
the following to make sure everything is set
up correctly:
• Verify that you have activated your device as described
in STEP 1. If you plugged in your device before going
through the activation process, try rebooting it now.
• For Ethernet installations: Check that your network
cables are plugged in securely. Verify that the
INTERNET port is connected to your router (or
modem). The LED at the bottom right of the connector
will be lit green if the cable is connected properly.
• For Wi-Fi installations: Try moving the Telo closer
to your Wi-Fi router and repeating the directions on
Page 5 to refresh your wireless setup. If you are
unable to connect over Wi-Fi, follow the directions
on Page 22 to connect your Telo to your router using
Ethernet instead.
• Check that your Internet connection is working. Try
connecting a computer to the HOME port and browse to
my.ooma.com. You should see the login screen for My
Ooma. If not, troubleshoot your Internet connection.
• Try rebooting your Telo, modem, and router by pulling
out the power and plugging them back in.
■The light does not light up Check that the AC
adapter is plugged in and power is being supplied
to the device.
■You don’t hear the Ooma dialtone If the light is blue
but you don’t hear a dialtone, check that your phone
is correctly plugged into the PHONE port.
■Incoming calls do not ring your home phone When
it is turned on, the light will light up purple and all
incoming calls will go directly to voicemail without
ringing your phones. To turn off the feature, press
and hold the >> button or dial *77from your
phone.

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■You are unable to hear your messages Check that
the speaker hasn’t been turned off. Increase the
volume level by pressing . The device will say
what volume it has been set to.
■Voice constantly breaks up Voice quality is
dependent on the speed and quality of your Internet
connection. For best results, Ooma recommends
that you hardwire your Telo between the modem
and router as shown on Page 22. This configuration
allows phone calls to be intelligently prioritized over
other network traffic. You can optimize how Ooma
allocates bandwidth by connecting a computer to
the HOME port, browsing to setup.ooma.com,
then clicking on the Advanced tab.
Add-Ons for Ooma Telo
Ooma HD2 and HD3 Handset
The Ooma HD2 and HD3 handsets sync wirelessly with
the Ooma Telo to give you the freedom to set them up
anywhere in your home. The handset supports many
advanced features, including contact list syncing,
Facebook picture caller-ID, custom musical ringtones,
access to the Instant Second Line, and much more.
Ooma Linx
Sometimes you want a telephone in a room that doesn’t
have the wiring to set one up. The Ooma Linx device
is a remote phone jack that syncs wirelessly with the
Ooma Telo to support a telephone anywhere there is an
available electrical outlet. With Premier service you can
assign a separate number to the Ooma Linx for a perfect
home office solution.

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Ooma Smart Home Security
Add Ooma Smart Security to your current Ooma home
phone service and check the status of your home 24/7.
Call 911 remotely from your home phone number even
when you are not at home. Receive notifications when
doors open or close. Monitor movement from anywhere.
Detect water before it causes damage.
To learn more about these accessories for the Ooma
Telo, visit: my.ooma.com/products
Ooma mobile app
Available for both iOS and Android devices, the free
Ooma Home Phone app allows you to make and receive
phone calls through your Wi-Fi or 3G/4G data connection
without using cell phone minutes. The app also offers
a convenient interface to listen to voicemails and to
manage your Ooma account.
Alternative Wi-Fi Setup
We recommend using the Ooma Telo setup app for Wi-Fi setup. If you cannot use the mobile app,
follow the instructions below:
Connect a Computer to your Ooma Telo
Power on your Telo Air 2 using the included AC cord. It is
normal for the lights on the Telo to blink for a couple of
minutes while it boots up.
When the device has booted up, use the included
Ethernet cable to connect a computer to the HOME
port of the Telo.
Configure Wireless Settings
Open a browser on the computer connected to the
Telo and navigate to setup.ooma.com, a special site
embedded in your Telo.
Click the Wireless tab on the left side of your screen.
Follow the onscreen instructions to conenct the Telo
to your Wi-Fi network using your network name
and password.
! IMPORTANT:If the
computer has Wi-Fi, it must
be disabled. The computer
must have a wired connection
to the Telo.

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HOME INTERNET
Alternative Ethernet Setup Options
The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices.
Review the following options to see if any of them apply to you.
Install Telo between modem and router (best voice quality)
This setup allows Ooma to prioritize your phone calls over other network traffic.
1. Find the Ethernet cable that connects your modem to your router.
2. Unplug the modem end and plug into the HOME port of the Telo.
3. Use the included Ethernet cable and connect the INTERNET port of the Telo
to your modem.
4. Reboot your modem and router.
OPT. A
ModemOoma Telo Air 2Router
NOTE: Option A is
required to use Ooma
Internet Security,as
Internet traffic needs
to pass througah
the Telo in order to
be filtered.
Install Telo between modem and PC
If you only have one computer and it is connected to your modem, use this option.
1. Find the Ethernet cable that connects your modem to your computer.
2. Unplug the modem end and plug it into the HOME port of the Telo.
3. Use the included Ethernet cable and connect the INTERNET port of the
Telo to your modem.
4. Reboot your modem and computer.
OPT. B
ModemComputer Ooma Telo Air 2
INTERNETHOME

2322
PHONE
Phone Phone
Ooma Telo Air 2
Fax and Home Wiring Setup Options
Connecting your Fax
A standard phone splitter can be used to connect more than one device to the PHONE port.
To learn more, visit: www.ooma.com/fax
Phone
Ooma Telo Air 2
Phone
Splitter
Fax, DVR or STB
PHONE
Connecting Your Phone Jacks
You can link the Ooma Telo to the phone jacks in your home, allowing you to connect phones
in multiple rooms.
! IMPORTANT: The PHONE port on the back of your Ooma Telo is not designed or
certified for connecting to your phone company’s wiring, whether through the phone
jacks in your home or otherwise. To avoid the risk of fire and/or electrical shock, you
must first completely disconnect the phone company’s wiring outside of your house
from the phone wiring inside of your house. Do not plug your Ooma Telo into your
phone jacks before doing this. Please visit ooma.com/homedistribution before you
proceed with connecting your Telo in this manner.