Optimum Voice iO TV REMOTE User manual

REFERENCE GUIDE
SA Version 6.2
Por español, vea al revérso
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For Professional Installations Only:
Thank you for allowing us to provide you with
Optimum service. You’ll be receiving a phone call
in the next 24 hours requesting your participation
in a short follow-up satisfaction survey.
Technician Name and #:
______________________________________________
Your Local Customer Support #:
______________________________________________
Optimum Voice Phone # and Password:
______________________________________________
Phone # to Retrieve Messages:
(Access Number)
______________________________________________
Optimum Voice User Name and Password:
______________________________________________
For Professional Installations Only:
Thank you for choosing the Optimum®Family of
Services. The Technician will review the following
features to get you started and help you to enjoy
the benefits of our services:
❑Remote control, channel navigation and guide
❑DVR features
❑On Demand ordering and functionality
❑Rebooting process for basic troubleshooting
❑Your home page (optimum.net)
❑Optimum Online net guide
❑E-mail setup
❑Optimum Essentials
❑Optimum Online®Boost
❑Your Optimum Voice phone number
❑Registration for My Optimum Voice, set up and
manage features and listen to messages
❑Optimum Voice Important Information
iO TV®
Optimum Online®
Optimum Voice®
®
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To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit optimum.com/userguides. 3
This Reference Guide provides you with color-coded sections that make it easy for you to get the
most from iO TV, Optimum Online and Optimum Voice.
CONTENTS
Using Your iO TV Remote ..................................................................................................................4
Using Your DVR for iO TV Remote ....................................................................................................5
iO TV Features and Services ..............................................................................................................6
Getting the Most from iO TV ..............................................................................................................6
Optimum Autos and Optimum Homes ..............................................................................................8
Channel Guide Symbols and Parental Controls ..................................................................................9
Using Your DVR for iO TV ................................................................................................................11
Recording and Watching TV Programs on Your DVR ......................................................................12
Using Picture-In-Picture on Your DVR ..............................................................................................13
Setting up the HD Cable Box or HD-DVR for iO TV ........................................................................14
iO TV Troubleshooting ......................................................................................................................16
iO TV Channel Lineup Example ........................................................................................................17
Getting the Most from Optimum Online ............................................................................................18
Optimum Online Boost ....................................................................................................................19
Optimum Online Features ................................................................................................................20
Optimum Online Troubleshooting & Customer Support ....................................................................21
Getting the Most from Optimum Voice ............................................................................................22
Optimum Voice Calling Features ......................................................................................................23
Optimum Voice World Call ..............................................................................................................24
Optimum Voice Per Minute International Calling ..............................................................................24
Optimum Voice Troubleshooting & Customer Support ....................................................................25
Optimum Voice Important Information ..............................................................................................26
For all inquiries, go to optimum.com and click on “Customer Support”.
ACCOUNT CENTER
Manage Your Account Online with My Account:
•Connect to Online Bill Pay
•View information about your account
•View and rate your On Demand purchases
•Get easy-to-follow instructions and access to user guides for the Optimum Family of Services
To go to the Account Center, visit optimum.com/account.
WELCOME TO
THE OPTIMUM®FAMILY OF SERVICES
•Up to 395 channels
•HD is FREE with iO TV
•Thousands of On Demand
movies and shows available
every month
2
VIP TREATMENT AND UNIQUE
OPPORTUNITIES AWAIT YOU
OPTIMUM REWARDS®
Our Way of Saying Thank You to Our Loyal Customers
The best products, the best value and now an exclusive rewards program for
customers with iO TV, Optimum Online and Optimum Voice. Become an Optimum
Rewards member and receive your complimentary membership card entitling you to
these great benefits:
•Four discounted movie tickets at Clearview Cinemas®every day and
two FREE tickets every Tuesday
•Discounts on shopping and popular attractions
•Pre-sale ticket offers for concerts and sporting events
Plus, Optimum Rewards members are eligible for opportunities to win
once-in-a-lifetime Unique Experiences like:
•VIP trips •Meeting popular celebrities
•Tickets to Broadway shows •Luxury suites at sporting events
Optimum Rewards members also receive a monthly savings off their bill. Customers
currently on a promotional pricing plan will become eligible for the discount at the
end of their promotional period.
We make sure you feel appreciated with new rewards every month!
To learn more about this exclusive rewards program, or to join and receive
your complimentary membership card, visit optimumrewards.com/guides.
If you maintain iO TV, Optimum Online and Optimum Voice at the required levels, you will receive the Optimum Rewards
monthly discount. The Optimum Rewards monthly discount cannot be combined with any other promotional offer.
Restrictions apply. Available to residential accounts in good standing only.
•Speeds up to 5X faster than
phone company High Speed
Internet
•FREE CA Internet Security
Suite Plus
•Ability to check your
email remotely via Webmail
•Unlimited local and long-
distance calling in the U.S.,
Puerto Rico and Canada
•13 calling features included
•Unlimited Directory
Assistance (411)
If you'd like to add any of these Optimum services, simply visit optimum.com
or call 1-866-684-4688 for more information.
Not all channels available in all areas. SPEED COMPARISON based on Optimum Online running at speeds of 15 Mbps and phone company High Speed Internet at 3 Mbps.
Many factors affect speed. Actual speeds may vary and are not guaranteed.
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To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit optimum.com/userguides. 5
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Your remote control gives you access to all of the features that iO TV
has to offer. Getting familiar with your remote will make using iO TV
simple and fun. The color-coded descriptions below show you
the many easy-to-use functions that you can take advantage
of with your iO TV remote. If your remote looks different, visit
optimum.com/newlook for information.
POWER
1Activate functions of the
digital cable box
2Turn TV on and off
SOUND
3Adjust volume
4Mute sound
CHANNELS
5Display channel and program
information
6Surf channels, up or down
7Enter channel numbers
(also used to enter your
PIN for parental control)
8View favorite channels
9Display previous channel
NAVIGATION
10 Page up and down
11 Exit from on-screen menus
12 Browse on-screen menus
13 Perform various functions
on-screen (A–C)
14 Choose highlighted item
15 Display/change settings
16 Display Main Menu
ON DEMAND CONTROLS
17 Fast-forward
18 Pause
19 Stop
20 Play
21 Rewind
The remote control for DVR gives you access to DVR and PIP features. The color-coded descriptions
below show you the many easy-to-use functions that you can take advantage of with your DVR
remote. Press DVR to access recorded programs. Press RECORD to save your favorite programs
to DVR.
Important: The remote must be set to Cable Mode (CBL) to access DVR features.
USING YOUR DVR FOR iO TV REMOTE
POWER
1Activate functions of the
digital cable box
2Turn TV on and off
SOUND
3Adjust volume
4Mute sound
CHANNELS
5Display channel and program
information
6Surf channels, up or down
7Enter channel numbers
(also used to enter your PIN
for parental control)
8View favorite channels
9Display previous channel
NAVIGATION
10 Page up and down
11 Exit from on-screen menus
12 Browse on-screen menus
13 Perform various functions
on screen (A–C)
14 Choose highlighted item
15 Display/change settings
16 Display Main Menu
17 Display Channel Guide
DVR FUNCTIONS
18 Replay previous few
seconds of a program
19 Display list of
recorded programs
20 Display/return to live TV
21 Rewind in 4 speeds
Play resume playing
paused program (press
twice for slow motion)
Fast Forward in 4 speeds
Stop 
Pause
22 Record a program
23 Reserved for future use
24 Size picture (for some
HDTV models)
25 Video Source
PIP
26 On-Off – Open or close
PIP window
Swap – Swap contents of
PIP window and main
screen so PIP window
shows on main screen
Move – Move PIP window
to another location on
screen
Ch+/- – Select next
higher or lower channel
in PIP window
The remote control can be programmed by
pressing in a three-digit code number that
corresponds to particular manufacturers and
brands of TVs.
1 . Turn on the TV you wish to program.
2. Press the TV button and the SEL button
simultaneously for 3 seconds. The iO button
will turn red indicating the unit is ready to
be programmed.
3. Point the remote control toward the TV and
enter the three-digit code assigned to your
TV manufacturer (refer to the listing at right).
4. Store the three-digit code number by pressing
the TV button once again. The iO button will
blink twice to confirm that the code has been
stored.
If none of these codes work, please try 000
(default code).
PROGRAMMING THE REMOTE CONTROL
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For instructions on
how to program your
remote and the
TV code list, see page 4.
USING YOUR iO TV REMOTE
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C
TV CODES
Brand Code
Akai 070, 146, 004, 148
Audiovox 076, 103, 043
Cetronic 043
Coronado 143
Daewoo 076, 103, 055, 004, 127, 143, 016, 043,
044, 125, 120, 214, 215, 229, 235, 249
Emerson 005, 028, 043, 048, 076, 096, 155, 004,
051, 143, 151, 153, 154, 216, 217, 230, 231,
236, 238, 247, 252
Fisher 007, 057
GE 070, 073, 130, 144, 160, 161, 004, 008,
009, 034, 056, 074, 091, 155, 223, 224,
232, 233, 236, 239, 245
GoldStar/LG 004, 106, 119, 110, 112, 113, 127, 143, 247,
250, 081, 120
Hitachi 163, 004, 007, 009, 011, 072, 010, 012, 023,
075, 143, 158, 208, 236, 238
JVC 038, 001, 034, 083, 236, 242
KTV 070, 043, 143, 154
Magnavox 070, 003, 004, 022, 059, 060, 061, 063,
064, 127, 164, 094, 160, 056, 236, 238,
243, 253, 028
Marantz 164, 070, 236, 243
Mitsubishi 109, 024, 042, 004, 040, 146, 028,
226, 232, 255, 081, 200
Panasonic 034, 056, 080, 164, 206, 234, 236,
244, 190, 198
Philips 164, 005, 038, 093, 127, 070, 003,
004, 059, 236, 238, 243, 247, 199
Pioneer 023, 025, 135, 176, 004, 018, 070,
183, 191
Radio Shack 004, 019, 127, 143, 043, 250
RCA 160, 161, 144, 156, 065, 070, 004,
023, 024, 056, 074, 152, 221, 232,
233, 236, 238, 239, 081
Samsung 004, 101, 127, 133, 143, 160, 089, 105,
070, 237, 239, 248, 184, 185, 192
Sears 004, 007, 015, 028, 030, 057, 082,
094, 143, 160, 238, 247
Sharp 081, 014, 019, 028, 004, 022, 081,
143, 175, 029, 236, 251
Sony 001, 085, 126, 139, 236, 240, 241, 254
Sylvania 070, 003, 059, 060, 063, 064, 127,
160, 164, 044, 056, 210, 236, 238,
243, 168
Symphonic 052, 238, 168
Toshiba 015, 030, 007, 040, 062, 101, 142
Zenith 011, 072, 073, 095, 103, 238, 241, 245,
246, 247, 096
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GETTING THE MOST FROM iO TV
These tips help you navigate through some of iO TV’s most popular features using your remote control.
How Do I... Simply...
Watch full-screen TV • Press EXIT.
(remove menu screen)
Program the remote to work with TV • See page 4 of this guide.
Get additional information about the • Press INFO.
program I’m watching
See what’s on other channels while • Press INFO, then use ARROW keys
() .
watching current program
WATCHING
TV
iO TV Features
iO TV FEATURES AND SERVICES
EVERYTHING ABOUT HD IS BETTER WITH iO TV — Channel 702 - 791
iO offers HD channels, including NY sports, movies and local channels in HD for FREE!
ON DEMAND — Channel 500 or select On Demand from the Main Menu.
Choose from thousands of On Demand titles whenever you want. Most On Demand selections are yours for 24
hours to enjoy as many times as you want. Start, stop, pause, rewind and fast-forward your selection, just like you
would with a VCR or DVD.
SUBSCRIPTION VIDEO ON DEMAND — Select On Demand from the Main Menu.
Watch shows, movies and original series from your favorite premium networks like HBO®On Demand, Showtime®On
Demand and Cinemax®On Demand. You can also subscribe to Howard TVSM On Demand, Disney ChannelSM On
Demand, Anime Network On Demand, here! On Demand, IFCSM in Theaters On Demand and more. Enjoy unlimited,
anytime access to your desired service for one low monthly fee. Some require a subscription to the underlying
service. (For example, HBO On Demand requires a subscription to HBO.)
FREE ON DEMAND — Channel 502 or select On Demand from the Main Menu.
Get unlimited access to Free On Demand services. Just select Free On Demand from the Main Menu to find out
what’s available. Choose from a selection of On Demand services featuring sports, children’s programming,
tutorials, movies and more.
ENHANCED TV — Select Enhanced TV from the Main Menu and explore your options, including:
News and Sports: The latest news, sports, weather and traffic.
Entertainment: Everything that's entertainment from movies to special events.
Optimum Autos and Homes: Find your next car or home without leaving home.
Express: Watch videos dedicated to many aspects of living including HealthAnswersTV,
CNET TV and much more!
iO TV GAMES — Channel 610
iO TV offers a wide variety of distinctive gaming packages. Each package consists of 6 or more games and new
games are added frequently. Once you subscribe to a games package, there is no limit to the number of times you
can play. Free demos are available for all packages.
iO TV SHOWCASE — Channel 101
Get weekly highlights and see what's new on iO TV Movies On Demand.
MUSIC CHOICE®— Channels 801-848
Music Choice is included with your Family Cable package. Enjoy 48 channels of commercial-free digital music
with a full range of formats that appeal to all musical tastes.
SPORTS PACKAGES
Get the most sports with iO TV. Choose from MLB Extra InningsSM ,MLS Direct Kick, NBA League Pass® ,
NHL®Center Ice®, ESPN Full Court and ESPN Game Plan.
(Continued)
To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit optimum.com/userguides.
How Do I... Simply...
FAVORITE
CHANNELS
iO TV Features
Go to the Main Menu • Press the iO button. A list of available features will
appear. Use ARROW keys
() to choose your selection.
Go to the Channel Guide • Press the iO button, then press SEL.
Scroll through the list of channels • Use ARROW keys () .
View different time slots • Use ARROW keys ().
Tune directly to a program from • Use ARROW keys
() to highlight the desired channel,
the Channel Guide then press SEL if it is in the current time period.
Get more information about a program • Highlight the desired channel, then press INFO.
Exit the Channel Guide • Press EXIT to return to watching full-screen TV.
Set up Favorite Channels • Press SETTINGS twice.
• At the General Settings menu, press ARROW keys
() to highlight “Viewer: Favorites”, then press SEL.
• Press ARROW keys
() to add or remove a
channel from your list of favorites, or select the
channel number using the numeric keys on your
remote control.
• Press SEL to add the highlighted channel to the
current favorites list on the right.
• Press Ato accept your new list of Favorite Channels
and return to the General Settings menu.
• Press EXIT to return to watching TV.
Remove a Favorite Channel • Highlight a channel that has a Favorite blue ribbon
beside it, then press SEL to remove the blue ribbon
and take the channel off your list of favorites.
Surf Favorite Channels • Press FAV key to surf your list of favorite channels.
Browse the channel guide by • Press Ato select Browse By on your screen.
Theme or Title • Use ARROW keys
() to choose Theme or Title.
Press SEL for a listing of programs.
• Press ARROW keys
() to move through
the programs.
• Press SEL to watch a highlighted program if it is
in the current time period.
View list of On Demand titles • Press the iO button and select On Demand from the
Main Menu and press SEL or tune to Channel 500.
•UseARROW keys
() to select an On Demand menu
of your choice, then press SEL.
Order an On Demand title • Select the category from the On Demand list, then
press SEL.
•UseARROW keys
() to highlight a title, then
press SEL.
•UseARROW keys
() to Preview, Order or go to
Next Title.
• To order, you may be prompted to enter your PIN
(see Parental Control section on page 10 for more info).
Play/Stop/FF/Rew/Pause an • See On Demand controls on page 4.
On Demand selection
Resume or Restart an • Press the iO button.
On Demand selection • Use ARROW keys
() and select ACTIVE RENTALS.
• Highlight the title that you would like to play.
• Select RESUME or RESTART.
MAIN
MENU
CHANNEL
GUIDE
ON DEMAND
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CHANNEL GUIDE SYMBOLS AND
PARENTAL CONTROLS
The following table describes the symbols that you may see on the Channel Guide.
SYMBOLS USED ON THE CHANNEL GUIDE
OPTIMUM AUTOS®AND
OPTIMUM HOMESSM
OPTIMUM AUTOS - Channel 605
Looking to buy or sell a car? Test drive Optimum Autos
on iO TV! Optimum Autos allows you to search
thousands of new and used car listings in the
tri-state area without ever leaving your home. Read
automobile reviews, watch videos or look through
photos. Compare cars and pricing - all at your fingertips.
Take control of the wheel and tune to iO TV Channel 605
or log on to OptimumAutos.com.
OPTIMUM HOMES - Channel 606
Thinking of buying a home in the near future? Now
you can research your next home purchase with the
touch of a button on iO TV. Optimum Homes lets you
view thousands of listings for sale or rent. Look through
photos, take virtual tours of homes that interest you or
find a broker without ever leaving your home. Visit
Channel 606 or log on to OptimumHomes.com and
check out the neighborhood.
DESCRIPTION
Blocked channel. Parental Control is on.
Unblocked channel. Parental Control is off.
Closed Captioned. The channel has text subtitles for hearing-impaired viewers. This
option applies only to channels that offer closed captioning.
Second Audio Programming (SAP). The channels offer alternate audio, such as a
second audio language, with the TV picture. This option applies only to channels
that offer second audio. Note: If you have SAP enabled and experience no sound on
some channels, disable SAP. SAP is available only on channels that offer second audio.
Stereo Sound. The channel transmits stereo sound. You must have stereo speakers
or equipment connected.
Favorite Channel. The channel is included in your list of favorite channels.
Indicates purchase of a Pay Per View event.
A timer is set for this program.
A reminder timer is set for this program.
The program is a Pay Per View event.
This program is broadcast in high definition.
SYMBOL
HD
CREATE PURCHASE PERSONAL IDENTIFICATION NUMBER (PIN) :
1. Press SETTINGS twice.
2. At the General Settings menu, press ARROW keys ()to highlight “Purchase: PIN”, then press SEL.
If Purchase: PIN is not listed as a menu item, call Customer Support to activate, then continue the
steps below.
3. Press ARROW keys ()to highlight “Change”, then press SEL.
4. Enter your CURRENT PIN. This is your Temporary Purchase PIN, which is 3333.
5. Enter your NEW PIN. Choose a unique four-digit code that you will remember, and be sure not to
share it with unauthorized household members.
6. Re-enter your new PIN for confirmation.
7. Press EXIT to return to watching TV.
8. Follow this procedure for all cable boxes in your household.
9. If you wish to disable the Purchase PIN, please call Customer Support.
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DVR FOR iO TV
With DVR capabilities, you have more freedom, more choices and more control.
•Record your favorite programs when you’re busy.
•Record 1 program and watch another.
•Record 2 live programs while watching a 3rd program you recorded earlier.
•Record and store up to 100 hours of standard-definition programming and up to 24 hours of
High-Definition programming. (An HD-DVR for iO TV is needed.)
•Pause live TV anytime you want.
•Use instant replay anytime you want.
•Watch 2 programs at the same time using the Picture-in-Picture feature.
Visit optimum.com/DVR to view a quick tutorial.
Note: Recording capacity varies based on the type of programming being recorded.
CONTROL A LIVE PROGRAM YOU ARE WATCHING
Use the following remote control keys to control the live program in the Main screen:
The PAUSE , REWIND , FAST-FORWARD , PLAY , INSTANT REPLAY
and DVR keys on the remote are used to control the live
program in the Main screen.
For example, when you are watching your favorite live TV program
and the phone rings, press PAUSE to pause the program for up to
one hour. Press PAUSE or PLAY to resume normal play mode.
While in normal play mode, press REWIND to cycle through
4 different speeds of rewind.
To reverse or advance one frame at a time, press PAUSE and then
repeatedly press REWIND or FAST-FORWARD. For example, to advance 4 frames, press
PAUSE and then press FAST-FORWARD three times.
To see the action in slow motion, press PLAY from normal play mode. Press PLAY again to
resume normal play mode.
To replay the last eight seconds of a live or recorded program, press INSTANT REPLAY.
If you have rewound or paused a live program, press LIVE at any time to catch up to
the live TV program.
Note: All of the features for controlling live TV are also available when playing back
recorded programs.
USING YOUR DVR FOR iO TV
CHANNEL GUIDE SYMBOLS
AND PARENTAL CONTROLS (Continued)
To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit optimum.com/userguides.
LIVE
SET UP YOUR PARENTAL CONTROL BLOCK PIN:
Note: You must complete this step first! Otherwise your settings will be lost when you turn off your cable
box. You must set up a BLOCKING PIN for all cable boxes in your household.
1. Press SETTINGS twice.
2. At the General Settings menu, press ARROW keys ()to highlight “Block: PIN”, then press SEL.
3. Press ARROW keys ()to highlight “Enable”, then press SEL.
4. Enter a new PIN.
5. Re-enter new PIN for confirmation.
6. Press EXIT to return to watching TV.
Once your Block PIN has been created, you will be able to block programming by channel
or by rating.
BLOCKING (CHANNEL OR RATING):
Note: Follow procedures on all cable boxes in your household. Block by Rating is your best protection
against unauthorized viewing of content unsuitable for other household members.
BLOCK BY CHANNEL — To select channels to be blocked:
1. Press SETTINGS twice.
2. At the General Settings menu, press ARROW keys ()to highlight “Block: Channel”, then press SEL.
3. Use ARROW keys ()to scroll through and highlight the channels you wish to block.
4. Press SEL to block the highlighted channel(s). The blocked channels will display on the right.
5. Press Ato accept the changes.
BLOCK BY RATING — To select ratings to be blocked:
1. Press SETTINGS twice.
2. At the General Settings menu, press ARROW keys ()to highlight “Block: Rating”, then press SEL.
3. Press ARROW keys ()to highlight the rating you wish to block, then press SEL.
4. You must repeat #3 above for ALL ratings that you wish to be blocked.
Parental Blocks do not take effect until you turn on the Parental Control feature using the Quick
Settings menu. In order to turn the Parental Control feature on, click once on SETTINGS on your
remote. Use ARROW keys ()to highlight “Turn ON Parental Control” and press SEL. Enter your PIN.
This will activate the Parental Control on the channels you have selected previously.
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RECORD A TV PROGRAM YOU ARE WATCHING
1. Press RECORD . The Confirm Recording screen appears.
2. While in the Confirm Recording screen, choose your recording options and press . The Record
indicator is lit on the front panel of the DVR.
3. To manually stop recording before the scheduled time, press STOP and then follow the on-screen choices.
RECORD A TV PROGRAM FROM THE CHANNEL GUIDE
1. Press GUIDE or to get to the Main Menu, then SEL “Channel Guide”.
2. Press ARROW keys ()to highlight a TV program, and then press RECORD .
3. In the Confirm Recording screen, choose your recording options and press . The recording
program is highlighted in red in the Channel Guide.
RECORD MULTIPLE EPISODES OR NEW FIRST RUN EPISODES OF A TV PROGRAM
If you want to record all the episodes of a program:
1. Press RECORD .
2. Choose All Episodes. Press SEL . Notice the information in the fourth column changes, based
on your selection. Press . The All Episodes Recording Options screen appears.
3. Choose one of the options on the screen.
4. Press SEL to save your settings.
If you want to record new first-run episodes only:
1. Choose All Episodes and press .
2. Highlight new first-run episodes on this channel and press SEL .
A
A
A
A
ACCESS AND PLAY BACK YOUR RECORDED PROGRAMS
1. Press DVR .
2. Use ARROW keys ( ) to choose the program you want to play back.
3. Press SEL to watch your program.
RECORDING TV PROGRAMS
ON YOUR DVR
WATCHING YOUR RECORDINGS
ON YOUR DVR
ACTIVATE PIP ON YOUR TV
While watching a program, press PIP On-Off to activate the PIP screen.
Notes:
• To pause or record the video in the PIP screen, you must first swap it to
the Main screen, by pressing PIP Swap .
• You can only use the dedicated DVR for iO keys (PAUSE, REWIND,
FAST-FORWARD) to control the program shown in the Main screen.
• To change the channel in the PIP screen, use PIP CH+ and
PIP CH- .
Tip: While the PIP screen is activated, press INFO to display channel information for both
the Main screen and the PIP screen.
SWAP THE MAIN AND PIP SCREENS
To swap the TV program that is in the PIP screen to the Main
screen, press PIP Swap .
Note: You will only hear the audio for the program shown in the
Main screen.
MOVE THE PIP SCREEN
To move the PIP screen clockwise to a different corner of the
Main screen, press PIP Move . You can move the PIP
screen to any of the four corners of the Main screen.
You can only activate PIP from full-screen video.
PIP
Screen
Main
Screen
PIP
Screen
Main
Screen
USING PICTURE-IN-PICTURE
ON YOUR DVR
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First make sure that your DVR is properly connected to your HDTV and other electronic devices.
Use only component (PrPbY) or HDMI™ cables to connect the HD cable box or HD-DVR to your HDTV.
SELECTING HDTV PICTURE FORMATS WITH THE HDTV SETUP WIZARD
The following section provides instructions for using the HDTV Setup Wizard to select HDTV
picture formats using the Easy and Advanced Setup modes.
START THE HDTV SETUP WIZARD
1. Make sure that the cable box is powered OFF, but still plugged in to an active power outlet,
and connected to the HDTV using the proper cables (Component or HDMI).
2. Turn the TV ON.
3. With the cable box powered OFF, press GUIDE
and INFO at the same time. Choose . The HDTV
Setup Wizard screen appears.
4. Press to start the Easy Setup; then go to the Easy
Setup Instructions below.
Note: Easy Setup is the way to go. Choosing the Easy
Setup mode limits your HDTV picture formats to
480i and 1080i, depending on the TV type you select.
• For the Advanced Setup option, press ; then
go to the Advanced Setup Instructions on page 15.
Note: Choosing the Advanced Setup mode allows
you to save all the HDTV picture formats, so that you
can toggle between them easily while watching TV.
EASY SETUP INSTRUCTIONS
1. Press or to select the type of TV screen you have.
The setup is complete.
2. Press POWER to begin watching TV.
Notes:
• If you pressed for standard screen (4:3),
the TV is set to receive programming in 480i
format on non-HD channels and 1080i format on
HD channels.
• If you pressed for widescreen (16:9), the TV is set
to only receive programming in 1080i format (even on
non-HD channels).
Tip: With your DVR remote control, use to stretch or
zoom the picture once setup is complete.
A
B
B
Press GUIDE and INFO
at the same time
Setup Options
Press for Easy Setup: Used by most TV viewers
Press for Advanced Setup: Used by advanced TV viewers
Complete setup
ADVANCED SETUP INSTRUCTIONS
1. Press or to select the type of TV screen you have.
2. Follow the on-screen instructions to select your picture formats.
3. Press SEL to toggle between the Save and Remove options, or press to see how the next
format looks on your TV screen.
Note: If you see a black screen do not press SEL . Press again to view the next
screen format.
4. After saving the picture formats, press EXIT. The setup is complete.
5. Press POWER to begin watching TV.
AB
Restart setup
Standard or Widescreen
Press if your TV has a standard screen (4:3)
Press if your TV has a widescreen (16:9)
Complete setup
A
B
AB
B
B
SETTING UP THE HD CABLE BOX OR
HD-DVR FOR iO TV
SOLUTION:
Refer to the Optimum Quick Install Guide,
provided at time of box pick-up, for
instructions on how to hook-up your HD
cable box to your TV. The Install Guide can
also be found at optimum.com/userguides.
If you do not have the correct cables, visit
any Optimum Store to pick-up the correct
component cables.
Exchange your HD cable box at any
Optimum Store for an SD cable box. Visit
optimum.com/stores to find the nearest
location.
Not all programming is broadcasted in true
HD 16:9 format. The Channel Guide will have
an HD next to programming broadcasted in
HD. The iO Digital Channel Guide will
highlight HD programming in yellow.
Refer to the Optimum Quick Install Guide,
provided at time of box pick-up, for
instructions on how to hook-up your HD
cable box to your TV. The Install Guide can
also be found at optimum.com/userguides.
If you do not have the correct cables, visit
any Optimum Store to pick-up the correct
component cables.
Not all programming is broadcasted in
true HD 16:9 format. Depending on the
programming, the black bars can be
different sizes.
Exchange your HD cable box at any
Optimum Store for an SD cable box.
Visit optimum.com/stores to find the
nearest location.
IF:
“Postage stamp”
image appears on
TV screen
Gray/Black bars
appear on the left
and right of the
TV screen
Gray/Black bars
appear on the top
and bottom of the
TV screen.
•
•
•
•
WHAT’S WRONG:
HD cable box is tuned to an HD channel,
but has the devices connected using the
composite (red, white and yellow) cables
or RF coaxial cable.
You are watching Standard Definition (SD)
4:3 programming with an SDTV and HD cable
box.
TV is tuned to an HD channel that is
broadcasting programming or a
commercial in SD 4.3 format
HD cable box is tuned to an HD channel,
but has the devices connected using the
composite (red, white and yellow) cables
or RF coaxial cable.
HD channel is broadcasting a movie
that is not reformatted for television viewing.
You are watching HD 16:9 programming
with an SDTV and HD cable box.
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16 To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit optimum.com/userguides.
iO TV TROUBLESHOOTING
IF: TROUBLESHOOTING:
PICTURE FREEZES OR CABLE BOX •If unable to use a function, the Cable Box may need
WILL NOT RESPOND to be restarted.
•To restart the box, simultaneously press VOL+,VOL- and
INFO on the front of the Cable Box and hold until the
box shuts down.
•Release the buttons and the box will automatically reset.
•When the front panel displays the time, the restart is complete.
•Press CBL on the remote to turn the box on.
•Menu screens will need to be reloaded and may take
up to 20 seconds.
NO PICTURE •Verify that the TV is turned on and set to the proper input
as specified by the TV manufacturer.
•Verify that the cables are properly and securely connected.
•If the box is plugged into a wall switch, verify that the switch
is in the ON position.
•Verify that the Cable Box power light is on and the bypass
light is off.
•Verify that any VCR, DVD or stereo is properly connected
to the Cable Box.
NO SOUND •Verify that the MUTE button is not pressed on your
television remote control or your iO TV remote control.
•Verify that the volume is turned up.
•If your system includes a VCR, DVD or stereo, verify that
you have properly connected them to the Cable Box.
REMOTE DOES NOT WORK •Verify that the remote batteries are functioning.
•Verify that the remote has been programmed to work
with your TV. See the “Using Your iO TV Remote” and “DVR
Remote” on pages 4 and 5 of this Reference Guide for
details on programming your remote.
THE FRONT PANEL OF THE •Restart your Cable Box for the latest update of
CABLE BOX DISPLAYS QUESTION programming information. See “Picture freezes or
MARKS INSTEAD OF THE box will not respond” above for instructions on how to
CHANNEL NUMBER restart the box.
TV SCREEN DISPLAYS A MESSAGE •Cablevision periodically sends updates with the latest
INDICATING THAT THE CABLE programming information to your Cable Box.
BOX IS AUTOMATICALLY •When the front panel displays the time, the update is
UPDATING ITS SOFTWARE complete and you can resume your viewing.
For additional solutions, visit optimum.com/support.Note: You may receive a preview of additional channels for a limited period of time. If you would like to block out any of these channels, please
refer to page 10.
iO TV CHANNEL LINEUP EXAMPLE*
*Note: Not all programming or channels available in all areas for all customers. Channel lineup subject to change. Lineups may vary.
A digital cable box, HD digital cable box, CableCARD or a QAM tuner is needed to receive certain channels.
2WCBS (2) New York (CBS)
3WPXN (31) New York (ION)
4WNBC (4) New York (NBC)
5WNYW (5) New York (FOX)
6WXTV (41) Paterson (Univision)
7WABC (7) New York (ABC)
8HSN
9My9 (9) Secaucus (UPN)
10 WLNY (55) Riverhead (IND)
11 CW11 (11) New York (WB)
12 News 12
13 WNET (13) New York (PBS)
14 Cablevision Channel Guide
15 QVC
16 WNJU (47) Linden (Telemundo)
17 WFTY (67) Smithtown (TeleFutura)
18 Local Programming
19 ShopNBC
20 Public Access
21 WLIW (21) Plainview (PBS)
22 NYC TV
23 MSNBC
24 CNBC
25 CNN
26 FOX News Channel
27 Discovery Channel
28 TLC
29 Telecare
30 HGTV
31 Disney Channel
32 Cartoon Network
33 Nickelodeon
34 TV Land
35 ESPN2
36 ESPN
37 TNT
38 USA Network
39 TBS
40 FX
41 Spike TV
42 WE tv
43 AMC
44 Bravo
45 Lifetime
46 A&E
47 History
48 Sci-Fi Channel
49 ABC Family
50 Comedy Central
51 E!
52 VH1
53 MTV
54 BET
55 MTV2
56 fuse
57 Animal Planet
58 truTV
59 CNN Headline News
60 SportsNet New York
61 News 12 Traffic & Weather
62 The Weather Channel
63 Travel Channel
65 C-SPAN
66 Food Network
68 SoapNet
69 Speed Channel
70 YES Network
71 MSG
72 MSG Plus
73 Galavisión
74 OTB
79 C-SPAN 2
82 HBO
83 IFC
84 Showtime
85 Cinemax
86 The Movie Channel
88 GSN
90 Showtime Too
91 Flix
92 Pay Per View
93 Pay Per View
94 Playboy TV (Adult)
95 Club Jenna (Adult)
96 HBO2
97 Turner Classic Movies
100 iO Digital Channel Guide
101 iO Showcase
102 C-SPAN 3
103 EuroNews
104 BBC World News
105 Bloomberg TV
107 WABC Plus
108 Eyewitness News NOW
109 NBC Weather Plus
110 Universal Sports
116 NYS Legislative TV
118 Local Programming/
Leased Access
120 Discovery Kids
121 Toon Disney
122 Nicktoons TV
123 Noggin
124 The N
131 Kids Thirteen
132 WLIW World
133 WLIW Create
140 ESPN Classic
141 ESPNEWS
142 FOX Soccer Channel
145 The Golf Channel
146 VERSUS
148 NBA TV
160 Bio
161 History International
162 National Geographic Channel
170 Science Channel
171 Investigation Discovery
172 Planet Green
173 Military Channel
175 G4
179 Logo
180 Oxygen
182 Jewelry Television
184 Great American Country
185 BET Jazz
186 VH1 Classic
187 CMT
188 MTV Hits
189 VH1 Soul
190 Fox Movie Channel
191 Hallmark Channel
192 Sundance Channel
193 Hallmark Movie Channel
195 MTV Tr3s
196 FOX Sports en Español
197 mun2
198 LATV
199 V-Me
200 World Picks Latino On Demand
201 TVE Internacional
202 CNN en Español
203 Docu TVE
204 Momentum TV
205 Infinito
206 telefe internacional
207 History en Español
208 Canal Sur
209 TV Colombia
210 TV Chile
211 Supercanal Caribe
212 Discovery en Español
213 Dominican View
214 La Familia
215 EWTN Español
216 María+Visión
217 Cartoon Network
218 Sorpresa
219 Toon Disney
220 ESPN Deportes
221 Casa Club TV
222 Utilísima Satelital
223 FOX Sports en Español
224 GOL TV
225 Latele Novela
226 MTV Tr3s
227 mun2
229 HTV música
230 Cine Latino
231 iO Sports
232 Azteca America
233 VeneMovies
234 Telemicro Internacional
235 Ecuavisa Internacional
236 Caracol TV International
237 WAPA America
238 Chinese Channel
239 ET Global NY
(Chinese Programming)
240 CCTV-4 (Chinese Programming)
242 World Picks Hindi On Demand
243 TV Asia
244 ITV Gold (South Asian Programming)
245 Zee TV (South Asian Programming)
246 SET Asia
251 RTVi (Russian Programming)
252 RTN (Russian Programming)
253 Channel 1 Russia
254 NTV America (Russian Programming)
261 MKTV (Korean Programming)
262 MBC (Korean Programming)
263 The Korean Channel-TKC
265 TV Japan
267 TV5MONDE (French Programming)
268 The Filipino Channel
269 GMA Pinoy TV (Filipino Programming)
276 SPT (Portuguese Programming)
279 RAITALIA (Italian Programming)
282 TV Polonia (Polish Programming)
291 The Jewish Channel
300 HBO®On Demand
301 HBO Signature
302 HBO Family
303 HBO Comedy
304 HBO Zone
305 HBO Latino
306 HBO West
307 HBO2 West
308 HBO Signature West
309 HBO Family West
320 Showtime®On Demand
321 Showtime Showcase
322 Showtime Extreme
323 Showtime Beyond
324 Showtime Next
325 Showtime Family Zone
326 Showtime Women
327 Showtime West
328 Showtime Too West
329 Showtime Showcase West
339 Starz®On Demand
340 Starz
341 Starz Cinema
342 Starz Kids & Family
343 Starz Edge
344 Starz inBlack
345 Starz West
349 Encore®On Demand
350 Encore
351 Encore Action
352 Encore Mystery
353 Encore Westerns
354 Encore Love
355 Encore Drama
356 Encore Wam
357 Encore West
370 Cinemax®On Demand
371 ActionMAX
372 MoreMAX
373 ThrillerMAX
374 WMAX
375 @MAX
376 5 StarMAX
377 OuterMAX
378 Cinemax West
380 TMC Xtra
381 TMC West
382 TMC Xtra West
401 NHL Network
402 TVG Network
403 FUEL TV
404 FOX College Sports Pacific
405 FOX College Sports Central
406 FOX College Sports Atlantic
407 Outdoor Channel
408 Versus
409 GOL TV
410 The Golf Channel
411 MavTV
412 CBS College Sports
414 iO Sports2
415-429 Seasonal Sports Packages
430 NBA TV
431 NBA League Pass®Preview
432-450 Seasonal Sports Packages
500 On Demand
502 Free On Demand
503 Disney ChannelSM On Demand
506 here! On Demand
507 Anime Network On Demand
508 IFCSM in Theaters On Demand
512 WWE 24/7SM On Demand
513 Howard TVSM On Demand
515 Adult On Demand
516 Playboy TV On Demand
517 Too Much For TV On Demand
600 iO Dashboard
601 Market Showcase
604 MSG Interactive
605 Optimum Autos®
606 Optimum HomesSM
610 iO Games
612 News 12 Interactive
620 Move ‘n Match Puzzles
630 Caller ID on iO TV
631 Hollywood.com TV
632 Broadway.com TV
652 FX Preview Channel
702 CBS HD
704 NBC HD
705 FOX HD
707 ABC HD
709 My9 HD
711 CW HD
713 Thirteen HD
715 YES HD
716 MSG HD
717 MSG Plus HD
718 SportsNet NY HD
719 VERSUS HD
725 CNN HD
726 National Geographic HD
727 HD Theater
730 HGTV HD
733 Nickelodeon HD
735 ESPN2 HD
736 ESPN HD
737 TNT in HD
739 TBS in HD
740 Starz HD
741 Spike HD
742 WE HD
743 AMC HD
744 Universal HD
750 HBO HD
757 Animal Planet HD
759 Science Channel HD
760 Showtime HD
761 FOX News HD
762 The Weather Channel HD
763 Travel Channel HD
764 TLC HD
765 Discovery Channel HD
766 Food Network HD
767 FX HD
769 Speed Channel HD
770 Cinemax HD
780 TMC HD
782 Hallmark Movie Channel HD
783 IFC HD
787 The Golf Channel
791 NHL Network HD
801-848 Music Choice Channels
900 iO Upgrades
901 Order Optimum Online
For a complete channel lineup for your area, visit optimum.com/lineups.
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18
E-MAIL
•Get up to 5 e-mail accounts, each with 500MB of space. If you did not set up e-mail during
installation, go to optimum.net/e-mail. You may add e-mail accounts at the same location.
•Webmail – Access your e-mail from anywhere using Webmail on optimum.net.
• Mobile Mail – Send and receive e-mail on your mobile phone or PDA. Go to
optimum.net/myservices for more information.
•Advanced Address Book Tools – Import contact info from other e-mail providers into your
Optimum Online address book.
•E-Mail Virus Protection – For added security, e-mails sent and received are scanned for viruses.
Plus, SpamScrub filters out unwanted e-mail from your Inbox.
CUSTOMIZED HOME PAGE
Personalize your Optimum home page, bookmark it and make it your central point for news, e-mail,
voicemail and more. You also have access to an Electronic Program Guide (EPG) that provides you
with customizable TV listings.
SECURITY
•CA Internet Security Suite Plus is available at no additional charge. This comprehensive software
protects your PC against Internet threats and ensures important files, photos, music and your PC
settings are safe.
•Network Magic Security Scan is a simple, free online application that tests your home network’s
performance, health and security. Is someone using your home wireless network? Find out
in just minutes!
Go to optimum.net/security for more information.
TECHNICAL SUPPORT
We’re here to help! If you have questions about your Optimum Online service, visit
optimum.com/support for information on many common issues. You can also refer to
the Customer Support section on page 21 of this guide for other resources.
OPTIMUM ONLINE®BOOST
The best Internet service just got better!Customers with Optimum
Online can add the power of Optimum Online Boost and get double
the download speed and all the tools needed to create and host your
own website!
FEATURES
•Share one Internet connection with multiple computers.
•Work from home or office more efficiently.
•Send and receive large graphics files in seconds.
•Download TV episodes, feature films and more.
Plus, the Calendar Feature allows you to manage your email, keep track of important tasks and schedule
reminders all in one place. You can even send invitations and subscribe to a friend or client calendar.
CREATE YOUR OWN WEBSITE
•All the tools are provided to build and host your website - we'll even register a domain name for you
(www.yourdomain.com).
•250 personalized e-mail addresses ([e-mail]).
•Unlimited pages to promote your business or show off your hobby.
•Host your own web server or e-mail server (manage Port 80, Port 25 and DDNS).
•Up to $50 worth of Google™Adwords.
Create and manage your own online store and sell products or services directly on the Web. Included
with your Optimum Online Boost subscription, Merchant ManagerTM is an easy-to-use application
that lets you set-up and customize products by category, manage inventory – even develop marketing
programs based on your customer’s buying habits!
Subscribe to Optimum Online Boost today by logging on to optimum.com/boost.
GETTING THE MOST FROM
OPTIMUM ONLINE
®
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OPTIMUM ONLINE FEATURES
•Optimum Online Express Link Technology®– Enhances your Internet even faster by
optimizing connections and reducing network congestion. Go to the most popular websites like
Yahoo!®, Google™, YouTube™ and iTunes®and experience quicker response and download times.
•AP News – Access breaking news in full video and text.
•Music Choice®and RhapsodyTM – Tune in over 100 channels of commercial-free Internet radio.
Create your own customized stations from your favorite artists.
•Photo Center – Store and share all your digital photos electronically for free. It’s faster and more
convenient than sending them through traditional mail. Even add fun borders, crop photos and get
rid of red eye to make the most of your photos.
•Optimum Latino - Powered by Terra Networks, brings you the best in news, sports, entertainment,
music, games and more in Spanish—right on your home page! Just go to optimum.net/latino and
start enjoying today!
•OptimumStore.com – Enjoy great savings on premium electronics, like HDTVs, wireless home
networking equipment, MP3 players, digital cameras, telephones and more to get the most out of
your Optimum Family of Services.
•Free Online Games – Choose from more than 145 of the best puzzle, arcade, word and action
adventure games on the web. Play as often as you like. New games are added all the time.
•Remote E-Mail Access with Webmail – Check your e-mail from work or from any computer
with an Internet connection. Simply go to optimum.net and click on the link to sign in to
Webmail. It’s that easy!
•Optimum Insider E-Newsletter – Sign up at optimum.com/insider and get special offers,
product updates and more!
•Optimum®WiFi Community Zones – Stay connected when you're on
the go! Optimum WiFi is now available FREE to Optimum Online
customers. With Optimum WiFi, you can stay connected beyond your
home! For details and a complete list of popular locations available
with your Optimum Online subscription, go to optimumwifi.com.
TROUBLESHOOTING
& CUSTOMER SUPPORT
OPTIMUM ONLINE TROUBLESHOOTING
•Check your TV. If you’re experiencing a problem with your TV picture, your Optimum Online service
may also be affected.
•Check all the connections for your modem. Check the coaxial cable connections coming from the
wall or splitter, as well as the coaxial cable connection to the back of the modem. Also check the
Ethernet cable (looks like a larger phone line) and make sure it is securely connected in the back of the
modem and computer. If it is not, unplug it from both the modem and computer and plug it back in.
Please Note: To receive the maximum benefits of Optimum Online you need to use an Ethernet cable.
•Reboot the modem. Unplug the modem’s power cord from the wall outlet and wait 1-2 minutes.
After this time, plug the modem back in. This will reset the modem.
•If you have a router, check all the connections. Check the Ethernet cables and make sure they are
securely connected to the proper receptacles on the router, modem and computer. If any are not,
unplug it from both ends and plug it back. Wireless routers may not have an Ethernet cable
between the computer and router. Please see your router’s manual or contact the manufacturer’s
technical support group for full instructions.
•Reboot the router. Unplug the router’s power cord from the wall outlet and wait 1-2 minutes.
•If the above steps do not remedy the situation, please refer to the Customer Support section below or
contact Customer Support at 1-800-300-5215 for further assistance.
CUSTOMER SUPPORT
•Answer Center – For answers to many common questions, including help configuring your e-mail to work
with Outlook and creating additional e-mail accounts, visit optimum.com/support.
•Live Chat – You can chat online with a Customer Support Representative. Our representatives are
available from 8 a.m. to midnight, 7 days a week. Just visit optimum.com/support, then scroll down
and click on “Chat with Tech Support”.
•E-Mail/In Person/By Phone – You can contact us by e-mail, in person or by phone.
Visit optimum.com, click on Customer Support and click on “Contact Us”.
Need to register your modem? Misplaced your Optimum Installation CD? No problem.
Simply go to https://install.optimum.com to begin.
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Optimum Voice, exclusively for Optimum Online customers, offers unlimited calling to the U.S.,
Puerto Rico and Canada, and 13 popular calling features for one low, flat monthly price, plus
Unlimited Directory Assistance (411). Optimum Voice also offers great rates on international calls.
The information listed below will help you get the most from the many product features that come
with Optimum Voice:
ENHANCED VOICEMAIL
Listen to messages and create personal greetings
from any location using your phone. Enhanced
Voicemail is also available via any Web browser, where
you can check voicemail online, receive messages via
e-mail, and more.
To Retrieve Voicemail Messages:
When you hear a stutter tone, you have a new
voicemail message. There are two ways to get
your messages:
1 . By telephone — dial your Voicemail Access
Number and enter your Voicemail password.
From home, you can simply dial your Optimum
Voice telephone number; or
2. Via the Web — visit optimum.com/myov.
MY OPTIMUM VOICE
Your website, shown below, that allows you to listen
to messages, manage your calling features or view
your calling records from anywhere via the Web. To
register for My Optimum Voice, or to log on to the
service, simply go to optimum.com/myov.
Setting Up Voicemail and My Optimum Voice:
1. Log on to optimum.com/myov to register for
My Optimum Voice and voicemail.
2. Once registered, click the Voicemail tab and
enter a Voicemail password to be used when
retrieving voicemail by phone. You may write
your password on the inside cover of this guide.
3. When your voicemail is activated, be sure to
note the Voicemail Access Number found on
the voicemail tab. This telephone number is
used to access your voicemail by phone.
4. Create a Voicemail greeting for incoming
callers by dialing the Voicemail Access Number
from Step 3. Follow the prompts to create
a greeting.
GETTING THE MOST FROM
OPTIMUM VOICE
Important: You must set up My Optimum Voice
in order to use all of Optimum Voice’s features.
OPTIMUM VOICE
CALLING FEATURES
One flat monthly rate for Optimum Voice includes unlimited use of all these great features at no extra charge.
CALLING FEATURES MANAGED THROUGH THE MY OPTIMUM VOICE WEBSITE
You must set up My Optimum Voice in order to use all of these features.
•Enhanced Voicemail – You can access voicemail by phone, but you’ll find many advanced tools online,
including hearing the actual voicemails, voicemail alerts and having voicemail e-mailed to your inbox.
•Call Waiting – Alerts you that someone is calling when you are on the phone. Call Waiting is
automatically activated. You can turn on/off Caller ID with Call Waiting online.
•Anonymous Calling – Hides your name and number on all calls you make.
•Anonymous Call Blocker – Blocks all calls in which the calling party does not display their name and
number. The caller will receive a message to display their Caller ID if they would like their call to
go through.
•Find Me – Simultaneously rings up to 3 other phone numbers when someone calls your Optimum
Voice number. The incoming call can be answered by any of the phones.†
•VIP Ringing – Choose up to 32 phone numbers that will ring with a second ring tone when they call you.
•Call Forwarding – Automatically re-direct any incoming call to a different phone number. This is also
available by dialing *72 from your phone.†
CALLING FEATURES MANAGED BY YOUR OPTIMUM VOICE PHONE
•Voicemail – When you hear a stutter dial tone, you have new voicemail messages. Dial your
Voicemail Access Number and enter your Voicemail password to hear messages and create voicemail
greetings. From home, you can also dial your Optimum Voice telephone number.
•Caller ID – Displays the name and number of a calling party. Requires a compatible Caller ID
display device or telephone and is automatically available.
•Caller ID Blocking – (*67) Hide your name and number when making a call. Dial *67 on a
per call basis.
•Call Return – (*69) Identify and dial the last incoming caller to your line. [Pressing 1 to initiate a call
back on Call Return (*69) does not work with all dialing plans (areas), it will just give you the number.]
•Busy Redial – (*66) When a number you called is busy, dial *66 and Optimum Voice will call you back
when the line you’re calling is free.
•Three-Way Calling – Add a third party to your conversation.
CALLER ID ON iO TV
Caller ID on iO TV displays Caller ID information on your television screen for all incoming calls to
your Optimum Voice phone line at no additional cost. To manage this feature on your SA digital cable
box, tune to Channel 630.
Visit optimum.com/voice/included to learn more.
†Only available in the continental U.S.
Need Additional Phone Lines?
You can add up to three additional phone numbers to your Optimum Voice phone service.
For more information, visit optimum.com/voice.
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CUSTOMER SUPPORT
•Answer Center – For answers to many common questions, including help with your voicemail and calling
features, visit optimum.com/support.
•Live Chat – You can chat online with a Customer Support Representative. Our representatives are
available from 8 a.m. to midnight, 7 days a week. Just visit optimum.com/support, then scroll down
and click on “Chat with Tech Support”.
•E-Mail/In Person/By Phone – Contact us by e-mail, in person or by phone. Visit optimum.com, click on
Customer Support and click on “Contact Us.”
PROBLEM: TROUBLESHOOTING:
• Verify that the cable is securely connected to the modem and that the modem
is powered on and in active status with 4 green lights displayed.
• Ensure the telephone cord is connected properly to the line on the modem that
is affected.
• Check that your telephone is working properly. Connect a telephone that you have
confirmed is working directly into LINE 1 of the modem, bypassing any wall jacks in
use. This could also identify static/hum issues. If the problem still exists, the
problem is with your home wiring. A service technician can visit your home to fix
the problem for a service charge.
• Verify that the telephone cord is connected properly to LINE 1 of the modem.
• Move the wire line telephone or cordless base station, along with the telephone
cord, as far away from the PC as possible.
• If you’re already registered for voicemail, please ensure that your voicemail is
activated by logging on to optimum.com/myov.
• Check the setting for the number of rings before voicemail answers. This is
accessed through My Optimum Voice. The default is 4 rings. Your voicemail box
may be full. Delete any unwanted messages.
• Shut down and power off your computer.
• Unplug the modem from the power cord on the back on the modem.
• After 30 seconds, plug the power cord back into the modem, and wait for the
lights to change to solid green (this may take up to five minutes). DO NOT turn
your computer back on yet. Once the lights turn solid, power on your computer
and start your Internet browser. You should now be able to access the Internet.
• If the lights still do not turn solid green, you should verify that all of the
modem connections are tight, and that the modem is connected to the cable at
its first point of entry into your business location (or as close as possible).
After checking your connections and cabling, repeat the above steps.
• If you still cannot access the Internet, please contact Customer Support
at 1-800-300-5215 or dial 611 from your Optimum Voice telephone for further
assistance.
NO DIAL TONE
NOT RECEIVING
VOICEMAIL MESSAGES
STATIC/HUM ON LINE
Need to register your modem? Misplaced your Optimum Installation CD? No problem.
Simply go to https://install.optimum.com to begin.
BLINKING LIGHTS ON
THE VOICE-ENABLED
MODEM, BUT NO
CONNECTION TO
THE INTERNET
TROUBLESHOOTING
& CUSTOMER SUPPORT
OPTIMUM VOICE WORLD CALL
OPTIMUM VOICE PER MINUTE
INTERNATIONAL CALLING
•It’s easy to use — simply call directly from your home Optimum Voice phone —— with no extra
numbers or special codes to dial.
•No hidden fees and no per-minute or connection charges.
•Same low rate every month with no surprises.
•Up to 250 minutes of calling anywhere in the world, day or night.
•Monitor your usage and call history at the My Optimum Voice website: optimum.com/myov.
•Easy billing to your account — no prepaid calling cards to purchase.
•Balance Checking - check how many minutes you have remaining by dialing *225 from your
Optimum Voice phone.
For additional information, visit optimum.com/worldcall.
Optimum Voice also offers great per minute rates on International calls. Flexible call management
capabilities allow you to access your voicemail and calling information from any Internet connection.
Use it like a calling card and get the same great rates, even when you're away. Visit
optimum.com/voice/international for details.
OPTIMUM VOICE WORLD CALL available to Optimum Voice customers. Residential accounts in good standing only. Monthly rate of $19.95
includes 250 minutes per monthly billing cycle of international calls, which includes up to 30 minutes of calling to Cuba per monthly billing cycle.
Customers exceeding 250 total international minutes or 30 minutes to Cuba in a given monthly billing cycle will automatically be charged an
additional $19.95 for an additional block of 250 minutes, which includes up to 30 minutes to Cuba for use that billing cycle month. Customers
that use all of their 30 minutes to Cuba from their additional minute block will be blocked from calling Cuba until the beginning of their next
billing cycle. Customers exceeding 500 minutes in a given billing cycle will have their international calling blocked and must wait until the start of
their next billing cycle to resume international calling. Available only via direct dial from customer's Optimum Voice phone. Remote dialing is not
available. Calls to satellite phones and audiotext lines/destinations not available. See optimum.com/worldcall for details.
OPTIMUM VOICE WORLD CA
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911 SERVICE
•Optimum Voice service includes 911.
•When 911 is dialed, emergency services are automatically provided with the name, phone number and
address associated with your account.
•911 service will only operate properly if the modem remains at the service address specified on your
Cablevision account at the time of installation. You must contact Customer Support before moving the
modem to a different address.
•If the cable network is disrupted, or your Optimum Voice service is disconnected for any reason,
911 service will not be available. If power is lost, 911 will not operate without a back-up battery.
A back-up battery power supply is available at optimum.com/battery.
MODEM POWER
•Your Optimum Voice modem is electrically powered. In the event of a power outage or network outage
(whether unplanned or maintenance related), your Optimum Voice service will not function. This includes
911 and any security system that uses Optimum Voice to connect to central station monitoring.
•If a back-up battery is connected to your modem to provide power supply during a local power failure, the
Optimum Voice portion of the modem will continue to operate as long as the back-up battery is functional.
However, the back-up battery may not power the ethernet port which is used for Optimum Online service.
Visit optimum.com/battery to learn more, or to purchase a back-up battery.
HOME SECURITY AND MEDICAL ALERT SYSTEMS
•Customers who use Optimum Voice as a connection between their home security system and central
station monitoring are responsible for testing their system with their alarm company at the time of
installation and on an ongoing basis, and also must notify their alarm company of any change in
their telephone number.
•Cablevision does not support the use of any Optimum Voice service as a connection for emergency
medical alert systems, high-security monitoring systems or fire alarm systems. We will provide a wire
connection so that Optimum Voice services are available for use with your existing security system.
Customer must follow-up with their alarm company to confirm that they have your correct and current
phone number and to perform any periodic operational tests that your central station-monitoring
provider might recommend. In the event of an outage, your Optimum Voice service will not be
available to contact your central station-monitoring provider.
Complete Terms of Service can be found on optimum.com by scrolling to the bottom of the page and clicking on
“Terms of Service”
26
SERVICIO 911 (911 MEJORADO)
•El servicio Optimum Voice incluye 911.
•Con 911, al marcar 911, los servicios de emergencia se enteran automáticamente del nombre, número
de teléfono y dirección del titular de la cuenta.
•El servicio 911 funciona adecuadamente sólo si el módem permanece en el domicilio de servicio
especificado en su cuenta de Cablevision en el momento de la instalación. Debe contactar a
Asistencia al Cliente antes de trasladar el módem a otro domicilio.
•Si la red de cable sufriera algún problema, o su servicio Optimum Voice fuera desconectado por
cualquier motivo, el servicio 911 no estará disponible. Los servicios 911 no funcionarán sin electricidad.
En optimum.com/battery se ofrece una pila de reserva para suministrar electricidad.
ALIMENTACIÓN ELÉCTRICA DEL MÓDEM
•Su módem de Optimum Voice funciona con corriente eléctrica. En caso de interrumpirse la corriente, o
si la red de cable sufriera algún problema (ya sea imprevisto relacionado con tareas de
mantenimiento), no funcionará su servicio de Optimum Voice. Esto incluye 911 y todo sistema de
seguridad que utilice Optimum Voice para conectarse a la estación central de seguridad.
•Si está conectada una pila de reserva a su módem para proveerle energía eléctrica durante un apagón
local, la parte Optimum Voice del módem seguirá funcionando mientras que la pila de reserva esté
cargada. Sin embargo, es posible que la pila de reserva no le provea energía eléctrica al puerto de
ethernet que se utiliza para elservicio Optimum Online. Visite optimum.com/battery para obtener
más información, o para comprar una pila de reserva.
SISTEMAS DE SEGURIDAD EN EL HOGAR Y DE ALERTA MÉDICA
•Los clientes que utilizan Optimum Voice como una conexión entre el sistema de seguridad de su hogar
y una central de vigilancia son responsables de probar su sistema con la compañía de seguridad en el
momento de efectuar la instalación y continuamente, y también deben notificar a dicha compañía de
todo cambio en su número telefónico.
•Cablevision no respalda el uso de ningún servicio de Optimum Voice como conexión para los sistemas de
alerta de emergencia médica, sistemas de monitoreo de alta-seguridad o el sistemas de alarma contra
incendio. Nosotros le proveerémos una conexión de alambre, de modo que los servicios de Optimum
Voice estén disponibles para uso con su sistema de seguridad. El cliente debe comunicarse con su
compañía de seguridad para confirmar que ellos tengan su número de teléfono correcto y actual, y para
realizar cualquier prueba operacional periódica recomendada por la estación central de monitoreo. En
caso de un apagón, su servicio de interrupción su servicio de Optimum Voice no estará disponible para
contactar a la estación central de su proveedor de monitoreo.
Los términos de servicio completos se pueden encontrar en optimum.com, desplazándose hasta el pie de la página y
haciendo clic en “Terms of Service” (“Términos de servicio”).
OPTIMUM VOICE
IMPORTANT INFORMATION
OPTIMUM VOICE
INFORMACIÓN IMPORTANTE
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