OPW M00-051.00 FSC3000 User manual

Part Number: M00-051.00, Rev. 10
Issue Date: 9/5/17
Supersedes: 3/24/2017
M00-051.00 FSC3000™
Fuel System Controller
Command-Line Configuration Guide

Copyright Information
© Copyright 2016, OPW. Printed in the USA.
© 2016 Delaware Capital Formation, Inc. All Rights Reserved. DOVER and the DOVER logo are registered
trademarks of Delaware Capital Formation, Inc., a wholly-owned subsidiary of Dover Corporation.
Contact OPW Fuel Management Systems
Visit us at www.opwglobal.com, or contact us at:
Call 1-877-OPW-TECH (877-679-8324)
For calls outside US and Canada, call [phone]
Fax [phone]
Monday through Friday, 7 a.m. to 6 p.m., US CST
For technician registration, see
http://opwglobal.com/TechSupport/TechnicianRegistration.aspx.
For in-depth training via OPW University, see
http://www.opwglobal.com/opw-u-training-registration.html.
NOTE: This configuration guide was created for the purpose of training and assisting
technicians on how to configure FSC3000™systems. All configuration values must be set up
to meet the customer’s site conditions and/or needs. The technician should read the guide in
its entirety.
IMPORTANT: The information in this Configuration Guide pertains to Software Version 1.12
and above. Older versions of the software may not support all features.
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Table of Contents
Introduction 11
Section 1 Getting Connected 13
1.1 Communication Parameters 13
1.2 Connection Methods 13
1.3 Additional Connection Methods 14
1.3.1 WiFi Modem 14
Section 2 Passwords 17
2.1 Security Levels 18
2.1.1 Remote Access (Modem or Ethernet) 18
2.1.2 Partial Access (or “Main Password”) 18
2.1.3 User Access 19
2.1.4 Admin Access 19
2.2 Set Admin (Admin Login Required) 19
2.2.1 Create User 19
2.2.2 Delete User 20
2.2.3 Show User(s) 20
2.2.4 Change Passwords 20
2.2.5 Clear Event Log 20
2.3 System Start 20
2.4 Password Recovery 20
2.5 Cold Start Procedure 21
Section 3 Show Flags 23
Section 4 Time Management 25
4.1 Set Time 25
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4.2 Set Date 25
4.3 Set Time Change 25
4.4 Set System Time 25
4.5 Set Light 25
Section 5 Fuel Types & Tank Setup 27
5.1 Fuel Types 27
5.1.1 Set Fueling Units 27
5.1.2 Set Fueltype 27
5.1.3 Set Tiered Discounts 29
5.1.4 Tiered Accounts 34
5.2 Tanks 37
5.2.1 Set Tank # (# = 1 to 8) 37
Section 6 Pump Setup 39
6.1 Mechanical Pumps 39
6.1.1 Configure PCT # (# = 1 to 8) 39
6.1.2 Configure PCT # POS # (PCT 1 to 8 and POS 1 to 8) 40
6.1.3 Install PCT # POS # (PCT 1 to 8 and POS 1 to 8) 40
6.1.4 Install PCT # (# = 1 to 8) 40
6.2 Electronic Pumps Controlled by UPC 41
6.2.1 Configure PCT # (# = 1 to 4) 41
6.2.2 Configure PCT # POS # 41
6.2.3 Install PCT # POS # (PCT 1 to 4 and POS 1 to 8) 41
6.2.4 Install PCT # (# = 1 to 4) 42
6.3 Electronic Pumps Controlled by DPC (Wayne) 43
6.3.1 Install Program 43
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6.3.2 Configure PCT # (# = 1 to 4) 43
6.3.3 Configure PCT # POS # (# = PCT 1 to 4 and POS 1 to 8) 43
6.3.4 Install PCT # POS # (# = PCT 1 to 4 and POS 1 to 8) 44
6.3.5 Install PCT # (# = 1 to 4) 44
6.4 Electronic Pumps Controlled by DPC (Gilbarco) 45
6.4.1 Install Program 45
6.4.2 Configure PCT # (# = 1 to 4) 45
6.4.3 Configure PCT # POS # (# = PCT 1 to 4 and POS 1 to 8) 45
6.4.4 Install PCT # POS # (# = PCT 1 to 4 and POS 1 to 8) 46
6.4.5 Install PCT # (# = 1 to 4) 46
6.5 Electronic Pumps Controlled by DPC (Gasboy) 47
6.5.1 Install Program 47
6.5.2 Configure PCT # (# = 1 to 4) 47
6.5.3 Configure PCT # POS # (# = PCT 1 to 4 and POS 1 to 8) 47
6.5.4 Install PCT # POS # (# = PCT 1 to 4 and POS 1 to 8) 48
6.5.5 Install PCT # (# = 1 to 4) 48
6.5.6 DPC – Gasboy Pump Mapping 49
Section 7 Terminal Setup 51
7.1 OPW-FMS Fuel Island Terminals 51
7.1.1 Configure FIT # (1 to 12) 51
7.1.2 Install FIT # (1 to 8) 52
7.2 VIT (Vehicle Identification Terminal) – PetroLink™ 53
7.2.1 Install VIT x (VIT 1 to 4) 53
7.2.2 Configure VIT # (# = 1 to 4) 53
7.2.3 Configure VIT # POS # (VIT 1 to 4 and POS 1 to 8) 53
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7.2.4 Install VIT # POS # (VIT 1 to 4 and POS 1 to 8) 53
Section 8 Display Prompts & Receipts 55
8.1 Dual Language 55
8.1.1 Set Language 55
8.2 Receipts 55
8.2.1 Format Receipt Header 55
8.2.2 Format Receipt Trailer 56
8.2.3 Format Receipt Body 56
8.2.4 Receipt Body Code Variables 57
8.3 Prompts 58
8.3.1 Standard Prompts 58
8.3.2 Format Display Default 58
8.4 FSC3000™ Default Display Prompts 59
8.4.1 Graphic Codes 62
8.4.2 Update Customized Picture Files in the FIT500™ 64
8.4.2.1 Display Formatting Commands 64
8.4.2.2 Picture Codes 65
8.5 Additional Prompts 67
Section 9 Download 71
Section 10 Set Journal 73
Section 11 Show Log (Saving Log) 75
Section 12 FSC3000™ Memory Structure 77
12.1 Application Memory 77
12.2 Transaction Memory 77
12.3 Card/Account Memory 77
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12.4 Set Card Buffer (option 1) – Card/Transaction Size 78
12.4.1 Set Card Buffer (option 2) – Card/Account Options 79
12.4.2 Account # 79
12.4.3 Expiration Date 80
12.4.4 Monthly Allocation 80
12.4.5 Daily Allocation 80
12.4.6 PIN # 80
12.4.7 Save Odometer Entries 80
12.4.8 Odometer Reasonability 81
12.4.9 Product Restriction 81
12.4.10 Quantity Restriction 81
12.4.11 Driver/Vehicle/Account Name 82
12.4.12 Verify Prompts 1, 2, 3 82
12.4.13 Prompt-Sequence 82
12.4.14 Set Card Buffer (option 8) – Additional Options 83
Section 13 Restrictions and Reasonability 85
13.1 Set Product Restriction 85
13.2 Set Quantity Restriction 86
13.3 Set Odometer Reasonability 87
Section 14 Card/Account Management 89
14.1 Media Formats 89
14.2 Special Card Formats (Magnetic Cards) 90
14.3 Card/Account Adding/Modifying/Deleting 91
14.4 Card/Account Reports 91
Section 15 Network Management 93
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15.1 Processing of Cards to a Remote Host 93
15.1.1 Understanding Bank Card Processing 93
15.2 Set Network (Admin Login Rights Required) 94
15.2.1 Set Time Zone (option 8) 94
15.2.2 Set Forced Trans Capture Time (option 11) 94
15.2.3 Print Price and Total on Network Receipts (option 13) 95
15.2.4 Configure Host Port(s) and Devices (option 14) 95
15.3 Host Specific Setup Options 97
15.3.1 CFN 98
15.3.1.1 CFN Product Code Descriptions 102
15.3.2 Comdata (Terminal Fuel network, dial-up only) 106
15.3.3 ComdataPOS 108
15.3.4 EFS (Original EFS host) 110
15.3.5 T-Chek 112
15.3.6 TCH 114
15.3.7 FleetOne 116
15.3.8 NBS\FMGC (Fuelman\Gascard [FleetCor]) 118
15.3.9 NBS\BankCard & Quarels Fuel Network 121
15.3.10 Paymentech 125
15.3.11 Paymentech Petroleum Product Codes 132
15.3.12 Buypass 134
15.4 FleetTable 137
15.4.1 Network Specific Differences: 140
15.4.1.1 (0=Local) 142
15.5 ISO Table 142
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15.5.1 Card Type Indicator 144
15.6 Set ISO - Buypass (Firstdata) 147
15.7 ComdataPOS 149
15.8 Set Fleet – ComdataPOS 151
15.9 Set ISO - ComdataPOS 152
Section 16 Transaction Management 155
16.1 Set Transaction 155
16.1.1 Wrap Around 155
16.1.2 Write Over NON-CAPTURED or FAILED Transactions 155
16.1.3 Redefine Transaction 155
16.1.4 Specified Display Fields 155
16.2 Transaction Reports 157
16.3 Transaction Searches 157
16.4 Transaction Searches (network) 158
16.4.1 Clearing Transactions 158
16.5 Pump & Fuel Reports 159
16.6 Transaction Terminations/Denials 159
16.6.1 Denial Codes (lower-case letter) – Authorization Never Granted 160
16.6.2 Termination Codes (upper-case letter) – Authorization Granted 163
16.6.3 Network “Unable to Process” Result Codes 165
Section 17 Miscellaneous Commands 167
Appendix A - Using FSC3000™ with Computer-Formatted Commands 169
Appendix B - CMI/Old Dominion (version 8.01) RFID Reader 177
Warranty 179
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Introduction
This ARTWare™(FSC) Command-Line guide is specifically written in support of the standard offering
software referred to as “FSC3000 Multi-trucking Network Package, Standard Card Record Version.” There
are other software versions of the FSC3000™family available for purchase and their command-line user
interface generally operates based on the information provided within this manual (Except for Network
related information). Contact your local Sales Representative or the OPW Tech Support group for information
and commands specific to those versions of software.
For extended information related to the installation and support of the FSC3000™in regards to PCI DSS
compliance please reference the “M030001 PA1 PA-DSS Implementation Guide.pdf.”
NOTE: The M030001 PA1 PA-DSS is provided as a printed version with every FSC shipped
with theFSC3000™Multi-trucking software. Contact your local distributor if this manual was
not provided to you as the fuel site owner. You can also download the PA-DSS Implementation
Guide from the OPW web site www.opwglobal.com.
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Section 1 Getting Connected
1.1 Communication Parameters
Baud Rate 2400, 9600, 19200, 38400 Data Bits 7 Parity Even Stop 1
Figure 1-1 SW1 - Baud Rate Settings
NOTE: Baud Rate will affect Terminal, Ethernet, Modem and pass-through port connections.
1.2 Connection Methods
Figure 1-2 FSC3000™Connections
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1.3 Additional Connection Methods
TheFSC3000™allows for other, additional connection methods besides the standard internal modem
normally available, including the Bluetooth®, Cell Modem, and WiFimodem. To utilize these additional
connection methods, verify that the proper socket device type is shown on the FSC3000™under the SHOW
FLAGS data (see above).
Bluetooth® (Socket device #2) and Cell (Socket device #4) connection methods are not currently available.
NOTE: Bluetooth® and Cell Modem are not allowed for use when a PCI compliant network is
enabled. These devices are automatically disabled by the FSC.
1.3.1 WiFi Modem
WiFi (Socket device #3)
To set up the WiFi Modem connection method, first connect to the FSC3000™using either a direct-connect
serial cable or the Ethernet port.
The “Set WiFi” command is used to enter the settings needed for communication with the network access
point (typically a wireless router). From the command line, type: Set WiFi.
If the modem is not found, it will be reported as “not found" and no settings can be entered. In this case, the
modem is either not installed, or inoperable. Likewise, if a different modem is enabled, this will be reported.
Otherwise, the following dialogue is used to enter settings. Based on your answers, some parts of the
dialogue will be omitted.
P>set wifi
WiFi Modem Enabled
Enter Access Point Name (SSID): MyWirelessRouter(Router-Specific response)
Select WiFi Security:
1. WPA2 (Recommended)
2. WPA
3. WEP128 (Not PCI Compliant)
4. WEP64 (Not PCI Compliant)
5. None (Disables Security)
Enter Security Mode: 1 (Router-Specific response)
Enter Security Key: MyPassword(Router-Specific response)
Dynamic IP Address (DHCP On) (Y/N)? N (Router-Specific response)
Change Static IP Address: 0.0.0.0 (Y/N)? Y
New: 192.168.1.105 (Router-Specific response)
Change Gateway Address: 192.168.1.1 (Y/N)? Y
New: 192.168.1.1 (Router-Specific response)
Change Subnet Mask: “255.255.255.0” (Y/N)? N (Router-Specific response)
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Periodically force modem reset if no call received (Y/N)? Y (normally “N”)
Reset modem if more than __ hours pass since last call (1-72)? 25
Reset Modem Now? y
The access point name and security settings are the same name that you would use connecting a laptop to
your wireless network.
If your network automatically assigns IP addresses, answer yes for DHCP On. If answered “yes”, you will not
be asked for the various IP addresses. If “no”, you’ll need to set the device’s IP address, the gateway address
and the subnet mask.
The option is given to periodically reset, or reboot, the WiFi modem. In most cases this should be left off.
However, if a site has intermittent connection issues, the modem can be set to automatically reset if it nothing
connects to it for the set amount of hours. For instance, if the WiFi is only used to remotely gather totals every
night at 2:00 AM, then a setting for 25 hours will cause a reboot if no connection was seen by 3:00 AM the
following day.
Lastly, you’ll be asked if you wish to reset the modem now. Normally answer “y”. If you need to change a
setting, answer “n” then use “SET WIFI” to correct the setting. If no restart is performed, the settings won’t take
effect until the next restart.
NOTE: This only resets the modem, not the entire FSC3000™; however, if you are connected
via WiFi, this will drop your connection.
Once the modem resets (using a PC connected on the same network) login to the FSC3000™using a
terminal emulation program with the IP address of the socket modem.
SHOW WiFi – If “Set WIFI” hasn’t been used to give the modem any settings, “SHOW WIFI” will report:
Wi-Fi not set yet, use SET WIFI
The “Show WiFi” command will first tell what socketdevice the flags are set for, if any. If it reports “No Modem
Enabled” or “Cell Modem Enabled”, for example, then the wrong flag is set. If a modem is plugged in and set
up, the command-line will resemble the following:
P>show wifi
WiFi Modem Enabled
Access Point Name (APNSERV): MyWirelessRouter (Router-specific response)
WiFi Security: WPA2 (Recommended)
Security Key: MyPassword (Router-specific response)
Static IP Address: 192.168.1.200
Gateway Address: 192.168.1.1
Subnet Mask: “255.255.255.0”
Port Number: 10001
Periodic WiFi resets: Off
WiFi status: Configured
Show Modem Responses (Y/N)? N
SHOW SYSTEM
As part of the “Show System” command, if the option flag for the WiFi modem has been set, just after version
information, it should show “WiFi Modem:” followed by:
Not Found: Either there is no physical modem plugged into the socket, or it is not communicating
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Not Configured: The modem is present, but user has not used ”Set WiFi” to give the modem connection
information
Configuring: The modem has been given setup information, but has not yet seen the access point
Configured: The modem has at some time connected to the access point. It may or may not be connected to
the access point at this instant, but the given settings are proven to be valid:
P>show sys
FSC3000: R/W Chipkey
Card Record Version #: 6.01a – Built: 7/01/11 – Serial #:
Loader Ver: 1.01A June 20,2005 Loader2: 1.02A FPGA Ver: 3.0
Wifi Modem: Configured
IMPORTANT: The FSC3000's network port setting is set to 2101 during manufacturing. It
might have been changed during the FSC3000's network setup. Make sure the port settings
match.
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Section 2 Passwords
The FSC3000™(FSC) is designed to meet PA-DSS requirements for support of system access, password
control and configuration. This section provides an overview of these controls.
Password support has been designed to provide the control necessary to manage the system and let the
merchant/site owner meet their needs under PCI DSS compliance. A predefined “Admin” user and “Partial”
access user are available under a new installation (cold started system). A “Remote” access password is
always a requirement when entry through the internal modem or TCP/IP port is made.
IMPORTANT: Phoenix for Windows users: there is a character limit of 10 total characters for
the Partial Access mode.
and users: there is a character limit of 15 total characters for the Partial Access mode and
Remote Aceess paswords.
Under initial configuration of a cold started FSC, the system has been designed to allow site configuration by
aPartial user using the default login (issue “hello” with password of “hello”). To be PCI compliant a card
swipe is not allowed at a fuel island terminal until the default passwords have been changed and the system
has been started.
NOTE: Pump control testing can be done by issuing the “SET PUMP ON” command.
To start the system it is recommended that the installer have the site owner issue the “SET ADMIN” to modify
the default passwords for Remote,Partial and Admin. If necessary the site owner can then create one of
five (5) additional users for the installer to complete operational tests or provide an employee access to the
system. See below for more information on creating users.
IMPORTANT: It is required that after the Admin password is changed the site owner should
record it and store it in a safe and secure location. If the Admin password is lost it
cannot be retrieved from the system and a cold start will be required.
Below are some basic guidelines for password management. Please refer to your M030001_PA1 PA-DSS
Implementation Guide for additional information:
1. Change Partial, Remote and user passwords every 90 days (Admin password will be forced to change
every 90-days).
2. When changing passwords, the new password should not be the same as any of the previous four (4).
3. Passwords for Admin, Partial, Remote and users should always be unique.
IMPORTANT: If the User or Admin passwords are entered incorrectly six (6) consecutive
times, the User or Admin will be suspended for 30 minutes before another login attempt is
allowed. If the Admin is not locked out, the Admin can reset the User password with the “SET
ADMIN” command.
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Although the system access and password control discussed above is always in place, additional controls
are imposed when the follow networks are enabled. As the site owner, you are required to maintain PCI DSS
compliance when these networks are in use at your fuel site(s).
Bankcard processing hosts:
Buypass (Firstdata)
NBS Bank
Paymentech (Chase)
MasterCard Fleet processing hosts:
Comdata (Terminal Fuel)
ComdataPOS (Retail Host)
T-Chek or TCH (EFSLLC)
CFN
For further information on installing your system, refer to M030001 (U.S.) or M030007 (U.S and Canada
EMV) “Payment Application Data Security Standards (PA-DSS) Implementation Guide for Maintaining PCI
Compliance on theFSC3000™Fuel Site Controller.”
IMPORTANT: Reading the PA DSS guide is required for System Installers and Controlling
Merchants for PCI DSS compliance.
2.1 Security Levels
2.1.1 Remote Access (Modem or Ethernet)
The Remote Access password is required when accessing the FSC3000™system using the internal dial-
in modem or Ethernet network port. The default, case-sensitive password is “hello”. This password will
automatically be requested when first connected to the FSC3000™. Once the Remote Access password is
entered, the system prompt “r>” or "l>" will be displayed (where r> = modem and l> = Ethernet).
2.1.2 Partial Access (or “Main Password”)
The Partial Access password is accessible from the system prompt “r>” or "l>". When “hello” is entered, the
system prompt “ENTER MAIN PASSWORD:” will be displayed. The default, case-sensitive Partial Access
password is “hello”. This password functions in two (2) ways. Once the Partial Access password is entered,
the Partial Access prompt will be displayed.
Direct connected – “P>”
Modem connected - “R>”
Ethernet connected – “L>”
1. Prior to “SYSTEM START” command:
This password will allow full access to every command for initial configuration. Because the system is not yet
started, cards will not be processed.
2. After “SYSTEM START” command:
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The Partial Access password will be limited to these select commands:
Show - System, Version, Flags, PCT x, FIT x, VIT x, Transaction CF
Install Pump x (clear pump sentry)
Set Fueltype (change product prices
PCF Automated management commands - Card backup/restore/update
Passthru
2.1.3 User Access
The system supports up to five (5) defined users that have access to all commands except “SET ADMIN, SET
NETWORK, or SET FLEET.” Individual users can be set up to see bank card ISO numbers (first six (6) digits)
in the transactions when performing “SHOW TRANSACTION” commands. Users can also be limited to the
number of days of system access. To access the system using a User password, type “LOGIN” <user name>.
A prompt for the User’s password will be displayed. Once the User password is entered, the user prompt
“(User Name)>” will be displayed.
2.1.4 Admin Access
The Admin is the predefined user who has access to every command. It is recommended that the Admin
account only be used if the “SET ADMIN, SET NETWORK, or SET FLEET” commands are needed. The
Admin account is limited in access to the system through only a Direct or Dial-in connection.
A User account is needed to access the FSC3000™system if a TCP/IP connection is in use.
The Admin password should be stored in a safe location. Once the Admin password is entered, the
prompt “Admin>” will be displayed.
2.2 Set Admin (Admin Login Required)
The Set Admin command allows for the management of the supported five (5) additional users of the
system, and clears the system log. This command will not be available when connected using Ethernet.
Once theFSC3000™system is started, only the Admin will be able to access this command.
Type: Set Admin <ENTER>
Administrator Menu
1. Create User (free:x)
2. Delete User
3. Show User(s)
4. Change Password(s)
5. Clear Event Log
Select Administrator option or press [ENTER] to exit:
2.2.1 Create User
The Create User option allows up to five (5) other users of the system. Each user can be set up to either see
or not see bankcard ISOs and can be configured to define a time limit (in days) to system access.
Enter a new (case sensitive) USER name: Tech (maximum 10 characters)
Passwords MUST be a minimum length of eight (8) characters (max 15), contain at
least one numeric digit, one lower-case character and one upper-case
character.Special characters are optional.
Enter Password for Tech: *******
Re-enter to confirm password: *******
When viewing transactions can this user see a bankcard's ISO (Y/N)? Y
Is this a time limited User (Y/N)? y
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Enter number of days allowed (15 max): 15
USER "Tech" has been successfully created!
2.2.2 Delete User
The Delete User option allows for the deletion of users from the system.
2.2.3 Show User(s)
The Show Users option displays all users defined in the system. If the user was defined as a limited-time
user, the user’s remaining time will also be displayed.
Select “Administrator” option or press [ENTER] to exit: 3
User1: Tech - (limited time access: 1 day)
2.2.4 Change Passwords
The Change Passwords command changes the passwords for Remote Login,Partial Access,
Administrator and all defined Users.
2.2.5 Clear Event Log
The Clear Event Log option clears the system log. Refer to Show Log (Saving Log) and the “M030001
PA1-PA-DSS Implementation Guide” before clearing the system log.
2.3 System Start
The System Start command is a one-time command that activates the FSC3000™system, allowing
transactions to be processed. Before this command can be performed, the “SET ADMIN” command (option 4)
must be used to change the factory default passwords.
Type: System Start <ENTER>
2.4 Password Recovery
Due to the requirements of PA-DSS compliance, password recovery is no longer available. It is up to the
system owner to secure the passwords. If the Administrator password is lost, the FSC3000™system will
require a cold start and must be reprogrammed to regain Admin access.
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