Oracle Acme Packet 6300 Operating manual

Oracle® Acme Packet 6300/6350
Hardware Installation and Maintenance Guide
Release 2.0
F19845-03
July 2020

Oracle Acme Packet 6300/6350 Hardware Installation and Maintenance Guide, Release 2.0
F19845-03
Copyright © 2017, 2020, Oracle and/or its affiliates.
This software and related documentation are provided under a license agreement containing restrictions on
use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your
license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license,
transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse
engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is
prohibited.
The information contained herein is subject to change without notice and is not warranted to be error-free. If
you find any errors, please report them to us in writing.
If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on
behalf of the U.S. Government, then the following notice is applicable:
U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software,
any programs embedded, installed or activated on delivered hardware, and modifications of such programs)
and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government
end users are "commercial computer software" or “commercial computer software documentation” pursuant
to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such,
the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works,
and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs
embedded, installed or activated on delivered hardware, and modifications of such programs), ii) Oracle
computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the
license contained in the applicable contract. The terms governing the U.S. Government’s use of Oracle cloud
services are defined by the applicable contract for such services. No other rights are granted to the U.S.
Government.
This software or hardware is developed for general use in a variety of information management applications.
It is not developed or intended for use in any inherently dangerous applications, including applications that
may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you
shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its
safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this
software or hardware in dangerous applications.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of
their respective owners.
Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are
used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc,
and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered
trademark of The Open Group.
This software or hardware and documentation may provide access to or information about content, products,
and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly
disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise
set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not
be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content,
products, or services, except as set forth in an applicable agreement between you and Oracle.

Contents
About This Guide
1 Safety
General Safety Precautions 1-1
Fan Module 1-1
System Maintenance 1-1
Fiber Optic Cable 1-1
Environmental Specifications 1-1
Using This Guide 1-1
Electrical Safety Precautions 1-2
Precautions 1-2
Battery Warning 1-2
ESD Safety 1-3
Precautions 1-3
Environmental, Safety, and Regulatory Certifications 1-3
2 Component Overview
Chassis 2-1
Mounting Hardware 2-1
Equipment Rack Installation Hardware 2-1
Mounting Hardware 2-2
System Processor 2-3
Processor Module (CPU) 2-3
System Control Panels 2-3
Front Panel 2-3
Reset Button 2-3
Alarm LED 2-4
Power LED 2-4
Alarm Silence Button 2-4
Graphic Display 2-4
Navigation Buttons 2-4
iii

Intake Fans 2-4
Rear View 2-5
Option Card Slots 2-6
USB 2-8
Console Port 2-8
Console Port Pin-out 2-8
Console Adapter 2-9
PWR LED 2-9
H/S LED 2-9
Alarm Port 2-10
Alarm Levels 2-10
Alarm Port Pin-out 2-10
Network Management Ports 2-11
Ethernet LEDs 2-11
Link LED 2-12
Activity LED 2-12
Signaling and Media Interfaces 2-13
Power Components 2-13
Power Supply Redundancy 2-14
AC Power 2-14
AC Power Cords 2-15
DC Power 2-15
DC Power Cords 2-15
Cooling Components 2-15
Fan 2-15
Air Filter 2-16
3 Graphic Display
Graphic Display Navigation 3-1
Display Modes 3-2
Base Display 3-2
Alarm Display 3-2
Graphic Display Menus 3-2
Top Menu 3-2
INTERFACE Menu 3-4
BOOT PARAMS Menu 3-4
SYSTEM Menu 3-5
ACTIVITY Menu 3-5
ENVIRONMENT Menu 3-6
RETURN 3-7
iv

Graphic Display Output for HA Nodes 3-7
Initial State Displays 3-7
Out Of Service State Displays 3-7
Becoming Standby State Displays 3-7
Standby State Displays 3-7
Active State Displays 3-8
4 System Installation
Shipped Parts 4-1
Installation Tools and Parts 4-1
Recommended Tools and Parts 4-1
Rack System Instructions 4-2
Pre installation 4-2
Environmental Guidelines 4-2
Power Guidelines 4-2
Mounting Guidelines 4-3
Other Safety Guidelines 4-3
Mounting Installation 4-4
Overview 4-4
Mounting Options 4-4
Unpacking the Acme Packet 6300/6350 4-4
Cabinet-Style 4-Post Chassis Installation 4-4
Mounting System 4-5
Installing the Stationary Slides 4-5
Tapped Hole Rack Installation 4-5
Front-Mounting a Tapped Hole Rack Installation 4-5
Rear-Mounting a Tapped Hole Rack Installation 4-9
Square Hole Rack Installation 4-10
Front-Mounting a Square Hole Rack Installation 4-10
Rear-Mounting a Square Hole Rack Installation 4-14
Installing the Chassis Ears and Slides 4-17
Installing the Chassis in the Rack 4-18
Center-Mount 2-Post Chassis Installation 4-20
Installing the Center-Mount Hardware 4-20
Installing the Chassis in the Rack 4-21
Fan Module Installation 4-21
Ground and Power Cable Installation 4-22
Grounding Cable Installation 4-22
AC Power Cord Installation 4-24
DC Power Cord Installation 4-25
v

Cabling the Acme Packet 6300/6350 System 4-25
Console Port 4-26
Chassis Console Cabling Procedure 4-26
Alarm Port Cabling 4-27
Cabling Procedure 4-27
Network Management Ports 4-28
Cabling Procedure 4-28
Media and Signaling Network Interfaces 4-29
10GbE SFP+ Optical Cabling Procedure 4-29
Fiber Optic Cable Handling 4-29
Connecting to the Physical Interface Cards 4-30
Cabling for HA Deployments 4-30
HA Cabling 4-30
Rear Panel Cabling 4-31
Media Cabling for HA Nodes 4-32
5 Startup
Creating a Console Connection 5-1
Prerequisites 5-1
Creating a Console Connection 5-1
Powering On the Acme Packet 6300/6350 5-2
Initial Login 5-2
Formatting the Solid State Drive 5-3
6 Maintenance
System Shut Down 6-1
Shutting down the Acme Packet 6300/6350 6-1
Rejecting Incoming Calls 6-1
Shutting Down the Acme Packet 6300/6350 Console 6-2
Rebooting, Resetting, and Power Cycling 6-2
Reboot 6-2
System Reset 6-3
Power Cycling 6-4
Standby Mode for HA Nodes 6-4
Replacing an NIU in an HA Node 6-7
Chassis Removal 6-7
Removing the Acme Packet 6300/6350 from an Equipment Rack 6-7
ESD 6-9
Power Supply Removal and Replacement 6-10
vi

Removing a Power Supply 6-11
Installing a Power Supply 6-12
NIU/TCU Removal and Installation 6-13
NIU/TCU Removal 6-14
NIU/TCU Installation 6-15
Replacing the SSM3 Module 6-17
Pre-Installation Guidelines 6-18
Required Parts 6-19
Removing the SSM3 Module 6-19
Installing the SSM3 Module 6-20
Replacing Transcoding Modules 6-22
Installation and Removal Guidelines 6-23
Required Parts 6-24
Removing the Transcoding Module 6-24
Installing the Transcoding Module 6-26
Replacing the SSD 6-27
Removing the SSD 6-28
Installing the SSD 6-29
Fan and Filter Maintenance 6-31
Remove and Install Individual Fans 6-31
To Install a Fan 6-34
Maintaining the Cooling Components 6-35
Cleaning the Cooling Components 6-35
SFP+ Removal and Replacement 6-36
SFP+ Media Signaling Interfaces 6-36
SFP+ Information 6-36
SFP+ Identification 6-36
Media Cables 6-37
Cable Information 6-37
Cable Identification 6-37
Removing an SFP+ 6-38
Replacing an SFP+ 6-39
Alarms 6-39
Hardware and Environmental Alarms 6-40
Hardware Temperature Alarm 6-40
Fan Speed Alarm 6-44
Power Supply Alarms 6-46
Voltage Alarms 6-46
Link and SDP Alarms 6-49
Media Ethernet Link Alarms 6-49
Management Ethernet Link Alarms 6-50
vii

SFP+ Presence Alarms 6-50
7 Specifications
Environmental, Safety, and Regulatory Certifications 7-1
Physical Specifications 7-1
Acme Packet 6300/6350 System Chassis Specifications 7-1
AC Power Supply Physical Dimensions 7-1
DC Power Supply Physical Dimensions 7-2
Fan Module Specifications 7-2
Electrical Specifications 7-2
Power Supply Input Circuit Fuse Requirements 7-2
Alarm Port Dry Contact Current Limits 7-2
Environmental Specifications 7-3
Connector Specifications 7-3
Optical Transceiver Interface Module Specification 7-3
8 Acronyms, Definitions, and Terms
viii

About This Guide
The Acme Packet 6300/6350 is a high performance, high capacity session border
controller that optimally delivers interactive communications — voice, video, and
multimedia sessions — across wireline, wireless, and cable IP network borders. With
its 3U design the Acme Packet 6300/6350 provides exceptional functionality in a tightly
integrated system. This chapter provides an introduction and overview of the Acme
Packet 6300/6350 main components.
Revision History
This section contains a revision history for this document.
Date Revision Number Description
September 28, 2012 Revision 1.0 First Draft Acme Packet 6300 Hardware
Installation Guide
September 29, 2012 Revision 1.1 Added updates to document
October 3, 2012 Revision 1.2 Added updates to the Alarms section
October 4, 2012 Revision 1.3 Added updates to the Boot Parameter section
October 5, 2012 Revision 1.4 Added updates to the Alarms section
November 14, 2012 Revision 1.5 Added updates to the power source sections
Acme Packet 6300 Hardware Installation and
Maintenance Guide
Added VCCI-B Certification
December 18, 2012 Revision 1.6 Added the halt command
Added the terminology Storage Device
Changed a picture in the mounting section
January 9, 2013 Revision 1.7 Added the locking mechanism to the guide rail
section.
Mat 7, 2013 Revision 1.8 Added reference connect NIU removal
May 9, 2013 Revision 1.9 Updated Optical Trans section
Aug 16, 2013 Revision 1.10 Updated Specification section
November 11, 2013 Revision 1.11 Removed all instances of Net-Net
February 24, 2014 Revision 1.12 Added these new sections:
- TCM Removal and Replacement
- Replacing the SSM3 Module
- Installing SODIMMs
- Replacing Transcoder DSP Modules
- Replacing the SSD
Formatted photos and tables to conform to new
standard
October 16, 2014 Revision 1.13 Changed references to Media Ports from GigE
to 10GbE to clarify Media Port speed.
Updated Heat and Power Dissipation
information in the Specifications chapter.
ix

Date Revision Number Description
November 10, 2014 Revision 1.14 Entered a note in the Maintenance Introduction
pointing out that after you replace an SSD, you
must format it.
Corrected VCCI references.
January 15, 2015 Revision 1.15 Renamed the document to reflect the merge of
the Installation and Service manuals.
Removed Regulatory Specifications and
Certifications from the Specifications chapter.
Inserted reference to Acme Packet Platforms
Safety and Compliance Guide.
Inserted an updated Oracle copyright page.
April 20, 2015 Revision 1.15 Inserted language to confirm that Acme Packet
6300 hardware installation documentation
satisfies NEBS (Network Equipment-Building
System) requirements.
Entered a note at the end of the Startup chapter
pointing out that after you initially sign on to an
Acme Packet 6300 after installation, you must
format the solid state drive.
August 8, 2017 Revision 2.00 Adds support for Acme Packet 6350.
January 11, 2019 Revision 2.10 Adds the Oracle accessibility statement to
"About This Guide".
July 2020 Revision 2.20 Updates "NIU Removal and Installation" with
new images and notes.
Updates "DC Power Cords" with information on
a new cord.
About This Guide
x

1
Safety
This chapter provides an overview of the recommended safety precautions for
installing the Acme Packet 6300/6350.
Before you install your Acme Packet 6300/6350, Oracle recommends that you review
the contents of this chapter. This chapter provides information intended to protect you
and your Acme Packet 6300/6350 from experiencing any harm during the installation
process. This chapter also provides information that helps keep your Acme Packet
6300/6350 functioning properly and protect it from damage.
General Safety Precautions
To ensure general safety, follow the safety precautions listed in this section.
Fan Module
To avoid overheating the system, do not block the air inlets or the fan module, or
otherwise obstruct airflow to the system. Keep the area around the Acme Packet
6300/6350 clean and clutter-free.
System Maintenance
Aside from the power supply, fan module, and NIUs, there are no user-serviceable
parts inside the Acme Packet 6300/6350. Only professionals trained to maintain,
adjust, or repair the Acme Packet 6300/6350 may provide these services.
Fiber Optic Cable
Looking into a fiber optic cable can cause eye damage. Never look directly into the
end of the fiber optic cables. Instead, use a fiber optic power meter to determine if
power is present.
Environmental Specifications
Adhere to the Environmental Specifications section in the Specifications chapter of this
guide.
Using This Guide
Read and understand all notes of warning and caution included in the Acme Packet
6300/6350 documentation. These warnings and cautions are designed to keep you
safe and protect the Acme Packet 6300/6350 from damage.
1-1

Electrical Safety Precautions
To protect yourself from harm and the Acme Packet 6300/6350 from damage, follow
the electrical safety precautions listed in the following subsections.
Precautions
•Note the locations of the power supply switches on the Acme Packet 6300/6350.
•Note the location of the emergency power-off switch for the room where the Acme
Packet 6300/6350 is located.
•If an electrical accident occurs, remove power from the system immediately by
unplugging the chassis.
•Always disconnect the power from the system when removing a Acme Packet
6300/6350 from its rack.
•When disconnecting power:
–Disconnect the circuit breaker at the rack.
–Unplug or unscrew the power cords from the power supplies.
•Use grounded AC power cords that are plugged into grounded electrical outlets.
•Never use extension cords to power a Acme Packet 6300/6350.
•Ensure that the installation facilities have proper grounding systems and include a
grounded rack structure or local grounding bus bar.
•When installing the Acme Packet 6300/6350 in an equipment rack, always make
the ground connection first and disconnect it last upon uninstallation.
•Use shielded Category 5e or 6, RJ45 cables for all 10/100/1000 Ethernet
connections to protect the Acme Packet 6300/6350 from potential damage.
•To avoid making a complete circuit (which causes electrical shock), use only one
hand when working with powered-on electrical equipment.
•Use caution when using electrically conductive tools around the Acme Packet
6300/6350.
•Remove jewelry before working on the Acme Packet 6300/6350.
Battery Warning
Note:
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE. DISPOSE OF USED BATTERY ACCORDING TO THE
INSTRUCTIONS.
Perchlorate Material — Special handling may apply. See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Chapter 1
Electrical Safety Precautions
1-2

ESD Safety
To protect the Acme Packet 6300/6350 delicate electronic components from damage
from static electricity, always follow the appropriate ESD procedures and wear the
proper protective devices (such as an ESD wrist strap) when handling any and all
Acme Packet 6300/6350 hardware and while performing any Acme Packet 6300/6350
System hardware procedures. There is an ESD receptacle in the top left corner in the
rear of the Acme Packet 6300/6350.
Precautions
To protect your equipment from ESD, follow these ESD safety precautions:
•Ensure that the Acme Packet 6300/6350 is properly grounded.
•If you are grounding your Acme Packet 6300/6350 to an electrically conductive,
grounded rack, check to see whether or not the rack is painted. Paint can hinder
proper grounding. If your equipment rack is painted, you should ground the
system to some other reliable place or remove a small portion of paint for proper
grounding.
•Use a grounded ESD wrist strap when working on the Acme Packet 6300/6350 to
prevent static discharge.
•To avoid damaging ESD sensitive hardware, discharge all static electricity from
your body before working directly with the Acme Packet 6300/6350 by touching a
grounded object.
ESD Wrist Strap
Environmental, Safety, and Regulatory Certifications
For specific information regarding the environmental, safety, and regulatory
certifications applicable to the Acme Packet 6300/6350 refer to the Environmental,
Safety, and Regulatory Certifications section included in this guide’s Specifications
chapter.
Chapter 1
ESD Safety
1-3

2
Component Overview
Chassis
The Acme Packet 6300/6350 is contained in a 3U rack-mounted chassis. It can be
front- or center mounted in standard 19” wide racks (up to 32” deep), with options for
23” wide racks.
Acme Packet 6300/6350 - Front View
Acme Packet 6300/6350 - Rear View
Mounting Hardware
The Acme Packet 6300/6350 is supported by a pair of slide rails that are affixed to an
equipment rack by front and rear mounting flanges. The slide rails are adjustable for
equipment racks of various depths.
Equipment Rack Installation Hardware
For equipment rack installations, the Acme Packet 6300/6350 ships with both left and
right stationary slide rails and chassis slide rails, as well as all required spacers, nut
bars, and screws.
2-1

The following diagram shows all of the equipment rack installation hardware that ships
with the Acme Packet 6300/6350.
•A—Left and right stationary slide rails
•B—Left and right chassis slide rails
•C—Spacers
•D—Nut bars
•E—#10-32 x 5/8 pan head screws
•F—#6-32 x 5/16 pan head screws
Mounting Hardware
The following diagram shows the mounting hardware
that ships with the Acme Packet 6300/6350.
Chapter 2
Chassis
2-2

•A—Front Mounting Flanges
•B—Mounting Ears
•C—#10-32 x 5/16 Flat Head Screws
System Processor
Processor Module (CPU)
The Acme Packet 6300/6350 processor module (CPU) is located on the main board
of the Acme Packet 6300/6350 System as a daughter card. This processor module
handles both the management and signal processing within the system. The CPU
interacts with the Network Processor (NP) to perform call and media control.
System Control Panels
This section describes the Acme Packet 6300/6350 front and rear control panels.
Front Panel
The Acme Packet 6300/6350 front control panel provides easy access to several
system components. On the control panel you can access the graphic display,
navigation buttons, reset button, alarm LED, alarm silence button, alarm LED and
power LED.
Acme Packet 6300/6350 Front Panel
Reset Button
Reset the Acme Packet 6300/6350 by pressing the front panel’s reset button. This
button is recessed, and can only be pressed by inserting a thin wire, such as a paper
clip, through the reset button channel. Accidentally pressing the reset button can result
in the loss of software data or your configuration.
Pressing the reset button causes a hard reset, immediately rebooting the Acme Packet
6300/6350. After the reset button is released, the Acme Packet 6300/6350 begins its
Chapter 2
System Processor
2-3

boot sequence and loads the configured software file.
Alarm LED
The alarm LED on the front control panel indicates if any alarms are active on the
Acme Packet 6300/6350. The LED can be three different colors to indicate the severity
of the alarms.
•Unlit- system is fully functional without any faults
•Amber- major alarm has been generated
•Red- critical alarm has been generated.
Power LED
The green power LED indicates the power is on.
Alarm Silence Button
The alarm silence button clears the alarm table internally and opens the alarm circuits
connected to the network interface unit’s alarm port.
Graphic Display
The graphic display is a four-line VFD display window on the Acme Packet
6300/6350 front control panel that reports real-time status, alarms, and general system
information.
Navigation Buttons
You use the navigation buttons to navigate through the menus and information visible
on the graphic display.
Intake Fans
Fifteen individual intake fans keep the Acme Packet 6300/6350 cool by pulling air
through the front panel and exhausting heated air through the rear of the chassis. The
fans are covered by a particle filter that prevents excess dust and contaminants from
entering the system.
Chapter 2
System Control Panels
2-4

Intake Fans
Rear View
Power supplies and the Option Cards are located in the rear of the chassis. There is a
slight difference in the rear chassis of the Acme Packet 6300 and Acme Packet 6350.
The Acme Packet 6350 has a System Power switch, which enables you to control the
power to the Acme Packet 6350. This is useful when you want to shut off power to the
Acme Packet 6350 without having to unplug the power cord. The Acme Packet 6300
does not have a System Power switch.
The System Power switch has the following switch settings:
•STBY—when selected, the Acme Packet 6350 powers down. While the system
is in standby mode, the power supply remains active, and the fans inside of the
power supply run as necessary. The fans in the front of the chassis do not run.
This convenient feature enables the system to be shut down without having to
withdraw the power supply or disconnect the power supply cord.
Note:
Standby mode (STBY) is not the same as standby state. Standby state
refers to the system state of a Acme Packet 6350 that is part of a high
availability pair (HA pair).
•ON—applies power to the Acme Packet 6350. This switch position is used during
normal operation.
Caution:
The System Power switch should remain in the ON position at all times.
Do not touch a System Power switch unless specifically instructed to
do so by your customer support representative or you are following
instructions in this guide.
Two LEDs are present under the System Power switch:
•STBY—This LED is enabled when the system is in standby power mode. The LED
is inactive when the system is powered up and running.
Chapter 2
System Control Panels
2-5

•DIS—- This LED is enabled when the console serial port is disabled via software.
The LED is inactive when the serial console port is enabled.
Acme Packet 6300 Rear View with AC Power Supplies and Option Cards
Acme Packet 6350 Rear View with AC Power Supplies and Option Cards
Note:
The Acme Packet 6350's rear external USB 3 port is not functional.
Option Card Slots
The Acme Packet 6300/6350 contains three slots located on the right side of the rear
of the chassis. The slots are labeled Slot 0, Slot 1, and Slot 2 (from bottom to top), as
shown in the following image.
Figure 2-1 Rear Panel Slot Indicators
Chapter 2
Option Card Slots
2-6

The following images show Small form-factor pluggable (SFP+) media network ports
on the Network Interface Unit (NIU) cards.
Figure 2-2 NIU SFP+ Media Network Ports
Figure 2-3 Typical Option Card - Two Port NIU
Figure 2-4 Alternate Option Card - Four Port NIU in Chassis
Chapter 2
Option Card Slots
2-7