Oracle ZS3 SERIES User manual

Oracle® ZFS Storage Appliance Customer
Service Manual
For ZS5-x, ZS4-4, ZS3-x, 7x20 Controllers, and DEx-24, Sun
Disk Shelves, Release OS8.6.x
Part No: E76485-02
December 2016

Oracle ZFS Storage Appliance Customer Service Manual
Part No: E76485-02
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Contents
Servicing the Oracle ZFS Storage Appliance .................................................... 15
Getting Started with Servicing the Hardware .................................................... 17
Introduction to the BUI .................................................................................. 17
Introduction to the CLI .................................................................................. 18
BUI Hardware View ...................................................................................... 18
▼ Viewing the Remaining SSD Endurance (BUI) ...................................... 19
▼ Setting a Threshold Alert for SSD Endurance (BUI) ............................... 20
▼ Viewing CPU Details (BUI) ............................................................... 21
System Overview .......................................................................................... 21
System Chassis ..................................................................................... 22
Disk Shelves ......................................................................................... 23
Chassis Details View ..................................................................................... 24
Disk Shelf Details View ......................................................................... 25
SSD Endurance ..................................................................................... 27
InfiniBand Host Controller Adapters ......................................................... 27
Service Processor .................................................................................. 28
CLI Hardware View ....................................................................................... 28
Component Properties ............................................................................ 29
▼ Viewing the Remaining SSD Endurance (CLI) ...................................... 30
▼ Setting a Threshold Alert for SSD Endurance (CLI) ................................ 31
▼ Viewing CPU Details (CLI) ............................................................... 31
▼ Performing a Diagnostic Reboot (CLI) ................................................. 32
Configuring the Management Port .................................................................... 32
Using Oracle ILOM to Diagnose Hardware Faults ............................................... 33
▼ Logging in to Oracle ILOM Using a Local Serial Connection ................... 33
▼ Logging in to Oracle ILOM Remotely Using a Web Interface ................... 34
▼ Logging in to Oracle ILOM Remotely Using a Command Line
Interface ............................................................................................... 34
5

Contents
▼ Viewing and Clearing CPU Faults from ILOM ...................................... 35
Understanding Hardware Status ....................................................................... 35
▼ Locating the Chassis Serial Number .................................................... 36
▼ Locating a Failed Component (BUI) .................................................... 36
▼ Locating a Failed Component (CLI) .................................................... 36
Working with Problems .................................................................................. 38
Active Problems Display ........................................................................ 38
Repairing Active Problems ...................................................................... 39
Related Features .................................................................................... 40
Using Logs ................................................................................................... 40
Alert Log Entries .................................................................................. 40
Fault Log Entries .................................................................................. 41
System Log Entries ............................................................................... 42
Audit Log Entries .................................................................................. 42
Phone Home Log Entries ........................................................................ 43
▼ Viewing Logs (BUI) ......................................................................... 43
▼ Listing Logs (CLI) ........................................................................... 43
▼ Viewing All Log Entries (CLI) ........................................................... 44
▼ Viewing Groups of Log Entries (CLI) .................................................. 44
▼ Viewing Entry Details (CLI) .............................................................. 46
▼ Exporting Logs (BUI) ....................................................................... 46
▼ Exporting Logs (CLI) ....................................................................... 47
Using Workflows ........................................................................................... 49
Prerequisites for Servicing Hardware ............................................................... 51
Safety Information ......................................................................................... 51
Required Tools and Information ....................................................................... 52
Powering Off the Controller ............................................................................ 52
▼ Extending the Storage Controller from the Rack ............................................ 53
▼ Removing the Top Cover ........................................................................... 54
▼ Powering Off the Disk Shelf ...................................................................... 55
Servicing the ZS5-4 Controller .......................................................................... 57
▼ Replacing a ZS5-4 HDD ........................................................................... 57
▼ Replacing a ZS5-4 Fan Module .................................................................. 59
▼ Replacing a ZS5-4 Power Supply ................................................................ 63
▼ Replacing a ZS5-4 DIMM ......................................................................... 66
6 Oracle ZFS Storage Appliance Customer Service Manual • December 2016

Contents
▼ Replacing a ZS5-4 Memory Riser Card ........................................................ 69
▼ Replacing or Adding a ZS5-4 PCIe Card ...................................................... 72
▼ Replacing a ZS5-4 System Battery .............................................................. 78
ZS5-4 Controller Hardware Overview ............................................................... 82
ZS5-4 Configuration Options ................................................................... 82
ZS5-4 Front and Rear Panel Components .................................................. 83
ZS5-4 Specifications .............................................................................. 87
ZS5-4 Internal Components ..................................................................... 88
ZS5-4 CPUs and Memory Riser Card ....................................................... 96
ZS5-4 PCIe Slots ................................................................................. 100
ZS5-4 Attached Storage ........................................................................ 101
Servicing the ZS5-2 Controller ........................................................................ 103
▼ Replacing a ZS5-2 HDD .......................................................................... 103
▼ Replacing a ZS5-2 Fan Module ................................................................. 106
▼ Replacing a ZS5-2 Power Supply .............................................................. 111
▼ Replacing a ZS5-2 DIMM ....................................................................... 116
▼ Replacing or Adding a ZS5-2 PCle Card .................................................... 121
▼ Replacing a ZS5-2 System Battery ............................................................ 123
ZS5-2 Controller Hardware Overview ............................................................. 127
ZS5-2 Configuration Options ................................................................. 127
ZS5-2 Front and Rear Panel Components ................................................. 128
ZS5-2 Specifications ............................................................................ 131
ZS5-2 Internal Components ................................................................... 132
ZS5-2 PCIe Card Configuration ............................................................. 137
ZS5-2 Cable Management Arm .............................................................. 138
ZS5-2 Attached Storage ........................................................................ 139
Servicing the ZS4-4 Controller ........................................................................ 141
▼ Replacing a ZS4-4 HDD or SSD ............................................................... 141
▼ Replacing a ZS4-4 Power Supply .............................................................. 143
▼ Replacing a ZS4-4 Fan Module ................................................................. 146
▼ Identifying a Faulted ZS4-4 Memory Module .............................................. 148
▼ Replacing a ZS4-4 DIMM ....................................................................... 150
▼ Replacing a ZS4-4 Memory Riser Card ...................................................... 153
▼ Replacing a ZS4-4 PCIe Card ................................................................... 156
▼ Replacing a ZS4-4 Battery ....................................................................... 160
7

Contents
ZS4-4 Controller Hardware Overview ............................................................. 163
ZS4-4 Base Configuration ..................................................................... 163
ZS4-4 Front and Rear Panel Components ................................................. 164
ZS4-4 PCIe I/O Cards .......................................................................... 168
ZS4-4 Internal Components ................................................................... 172
ZS4-4 Attached Storage ........................................................................ 178
Servicing the ZS3-4 Controller ........................................................................ 179
▼ Replacing a ZS3-4 HDD or SSD ............................................................... 179
▼ Replacing a ZS3-4 Fan Module ................................................................. 181
▼ Replacing a ZS3-4 Power Supply .............................................................. 183
▼ Replacing a ZS3-4 DIMM ....................................................................... 185
▼ Replacing a ZS3-4 PCIe Card or Riser ....................................................... 194
▼ Replacing a ZS3-4 Battery ....................................................................... 198
ZS3-4 Controller Hardware Overview ............................................................. 201
ZS3-4 Base Configuration ..................................................................... 201
ZS3-4 Specifications ............................................................................ 201
ZS3-4 Front and Rear Panel Components ................................................. 202
ZS3-4 Internal Components ................................................................... 206
ZS3-4 PCIe I/O Cards .......................................................................... 212
ZS3-4 Attached Storage ........................................................................ 216
Servicing the ZS3-2 Controller ........................................................................ 219
▼ Installing Optional PCIe Slot Cards in Order ............................................... 220
▼ Disconnecting the RJ-45 Cable from the Cluster Serial Port ............................ 221
▼ Replacing a ZS3-2 HDD or SSD ............................................................... 222
▼ Replacing a ZS3-2 Power Supply .............................................................. 225
▼ Replacing a ZS3-2 Fan Module ................................................................. 228
▼ Replacing a ZS3-2 DIMM ....................................................................... 231
▼ Replacing a ZS3-2 PCIe Card or Riser ....................................................... 238
▼ Replacing a ZS3-2 Flash Drive ................................................................. 244
▼ Replacing a ZS3-2 Battery ....................................................................... 246
ZS3-2 Controller Hardware Overview ............................................................. 248
ZS3-2 Base Configuration ..................................................................... 248
ZS3-2 Front and Rear Panel Components ................................................. 249
ZS3-2 Specifications ............................................................................ 253
ZS3-2 Internal Components ................................................................... 254
8 Oracle ZFS Storage Appliance Customer Service Manual • December 2016

Contents
ZS3-2 PCIe I/O Cards .......................................................................... 261
ZS3-2 Optional Cable Management Arm ................................................. 262
ZS3-2 Attached Storage ........................................................................ 263
Servicing the 7x20 Controller .......................................................................... 265
▼ Replacing a 7x20 HDD or SSD ................................................................ 265
▼ Replacing a 7x20 Fan Module .................................................................. 267
▼ Replacing a 7x20 Power Supply ................................................................ 272
▼ Replacing a 7x20 DIMM ......................................................................... 276
▼ Replacing a 7x20 Controller PCIe Card or Riser .......................................... 289
▼ Replacing a 7x20 Battery ......................................................................... 300
7420 Controller Hardware Overview ............................................................... 306
7420 Configuration Options ................................................................... 306
7420 Front and Back Panel Components .................................................. 307
7420 Specifications .............................................................................. 310
7420 Internal Components ..................................................................... 311
7420 PCIe I/O Cards ............................................................................ 316
7420 Attached Storage .......................................................................... 321
7320 Controller Hardware Overview ............................................................... 321
7320 Configuration Options ................................................................... 321
7320 Front and Back Panel Components .................................................. 324
7320 Electrical Specifications ................................................................ 328
7320 Internal Components ..................................................................... 328
7320 Attached Storage .......................................................................... 333
7120 Controller Hardware Overview ............................................................... 333
7120 Base Configuration ....................................................................... 334
7120 Chassis Overview ........................................................................ 334
7120 Front Panel ................................................................................. 335
7120 Rear Panel .................................................................................. 335
7120 Physical Specifications .................................................................. 336
7120 Electrical Specifications ................................................................ 336
7120 Internal Boards ............................................................................ 337
7120 CPU and Memory ........................................................................ 338
7120 Power Distribution, Fan Module and Disk Components ....................... 339
7120 I/O Components .......................................................................... 340
7120 NIC/HBA Options ........................................................................ 341
7120 PCIe Options ............................................................................... 342
9

Contents
7120 Connectors .................................................................................. 343
7120 Cables ........................................................................................ 344
7120 Attached Storage .......................................................................... 345
Servicing the Disk Shelves ............................................................................. 347
Electrostatic Discharge Precautions ................................................................. 347
▼ Replacing a Faulty Disk Shelf Drive .......................................................... 348
▼ Replacing a Disk Shelf Power Supply ........................................................ 351
▼ Replacing a Disk Shelf I/O Module ........................................................... 357
▼ Replacing a Disk Shelf SIM Board ............................................................ 359
▼ Adding a New Disk Shelf ........................................................................ 362
▼ Adding a Disk Shelf Cache Device ............................................................ 363
Connecting to Attached Storage ..................................................................... 365
Disk Shelf Hardware Overview ...................................................................... 365
Oracle Storage Drive Enclosure DE3-24 .................................................. 365
Oracle Storage Drive Enclosure DE2-24 .................................................. 373
Sun Disk Shelf .................................................................................... 380
Disk Shelf Configurations ..................................................................... 384
Maximum Disk Shelves per Controller Configuration ................................. 386
SAS-2 and SAS-3 ................................................................................ 387
Viewing System Disks Status .......................................................................... 389
Working with Support Bundles ....................................................................... 391
Support Bundle Options ................................................................................ 391
▼ Generating and Uploading a Support Bundle (BUI) ....................................... 392
▼ Generating and Uploading a Support Bundle (CLI) ....................................... 392
▼ Viewing Support Bundle Details (BUI) ....................................................... 393
▼ Viewing Support Bundle Details (CLI) ....................................................... 394
▼ Uploading a Locally Generated Bundle (CLI) .............................................. 394
▼ Retrying a Failed Support Bundle Upload (BUI) .......................................... 395
▼ Retrying a Failed Support Bundle Upload (CLI) ........................................... 395
▼ Canceling a Pending Support Bundle Operation (BUI) ................................... 396
▼ Canceling a Pending Operation (CLI) ......................................................... 396
▼ Deleting a Support Bundle (BUI) .............................................................. 396
▼ Deleting a Support Bundle (CLI) ............................................................... 396
10 Oracle ZFS Storage Appliance Customer Service Manual • December 2016

Contents
Performing the Initial Setup ............................................................................ 399
Restarting the Appliance ................................................................................. 401
Performing a Factory Reset ............................................................................ 403
Backing Up the Configuration ......................................................................... 405
Configuration Backup Contents ...................................................................... 405
Configuration Restore Impact ........................................................................ 406
Security Considerations for Configuration Backups ............................................ 408
▼ Creating a Configuration Backup (BUI) ...................................................... 408
▼ Creating a Configuration Backup (CLI) ...................................................... 409
▼ Restoring from a Saved Configuration (BUI) ............................................... 409
▼ Restoring from a Saved Configuration (CLI) ............................................... 409
▼ Deleting a Saved Configuration (BUI) ........................................................ 410
▼ Deleting a Saved Configuration (CLI) ........................................................ 410
▼ Exporting a Saved Configuration (BUI) ...................................................... 411
▼ Exporting a Saved Configuration (CLI) ...................................................... 411
▼ Importing a Saved Configuration (BUI) ...................................................... 411
▼ Importing a Saved Configuration (CLI) ...................................................... 412
▼ Viewing Appliance Configurations (BUI) .................................................... 412
▼ Viewing Appliance Configurations (CLI) .................................................... 412
Working with Software Notifications and Updates .......................................... 415
▼ Setting Up Software Notification (BUI) ...................................................... 415
▼ Setting Up Software Notification (CLI) ...................................................... 416
▼ Checking for and Downloading Software Updates (BUI) ............................... 416
▼ Checking for and Downloading Software Updates (CLI) ................................ 416
▼ Removing System Updates (BUI) .............................................................. 417
▼ Removing System Updates (CLI) .............................................................. 417
Upgrading the Software ................................................................................... 419
Preparing for a Software Upgrade ................................................................... 419
Upgrading Software on a Standalone Controller ................................................ 420
▼ Upgrading Software on a Standalone Controller (BUI) ........................... 421
▼ Upgrading Software on a Standalone Controller (CLI) ........................... 423
11

Contents
Upgrading Software on Clustered Controllers ................................................... 425
▼ Preparing to Upgrade Clustered Controllers (BUI) ................................ 426
▼ Preparing to Upgrade Clustered Controllers (CLI) ................................. 427
▼ Upgrading Clustered Controllers (BUI) ............................................... 429
▼ Upgrading Clustered Controllers (CLI) ............................................... 431
Working with Health Checks ........................................................................... 437
▼ Checking System Health (BUI) ................................................................. 437
▼ Checking System Health (CLI) ................................................................. 439
Troubleshooting Update Health Check Failures ................................................. 440
Resolving Health Check Alerts ...................................................................... 440
▼ Resolving Health Check Alerts ......................................................... 441
Deferred Updates ............................................................................................. 443
▼ Applying Deferred Updates (BUI) ............................................................. 444
▼ Applying Deferred Updates (CLI) ............................................................. 444
Passthrough x Deferred Update ...................................................................... 445
User Quotas Deferred Update ........................................................................ 446
COMSTAR Deferred Update ......................................................................... 446
Triple Parity RAID Deferred Update ............................................................... 447
Dedup Deferred Update ................................................................................ 447
Replication Deferred Update .......................................................................... 448
Received Properties Deferred Update .............................................................. 448
Slim ZIL Deferred Update ............................................................................ 448
Snapshot Deletion Deferred Update ................................................................ 449
Recursize Snapshots Deferred Update ............................................................. 449
Multi Replace Deferred Update ...................................................................... 449
RAIDZ Mirror Deferred Update ..................................................................... 450
Optional Child Dir Deferred Update ............................................................... 450
Multiple Initiator Groups per LUN Deferred Update .......................................... 450
Large Block Sizes Deferred Update ................................................................ 451
Sequential Resilvering Deferred Update ........................................................... 451
NDMP-zfs Replica Backup Deferred Update .................................................... 451
ACL Passthrough with Mode Preservation Deferred Update ................................ 452
Understanding Deferred Updates .................................................................... 452
12 Oracle ZFS Storage Appliance Customer Service Manual • December 2016

Contents
Working with Firmware Updates ..................................................................... 455
▼ Checking the Status of Firmware Updates (BUI) .......................................... 457
▼ Checking the Status of Firmware Updates (CLI) .......................................... 457
Rolling Back System Software ........................................................................ 459
▼ Fail-safe Rollback ................................................................................... 459
▼ Rolling Back the System Software (BUI) .................................................... 460
▼ Rolling Back the System Software (CLI) .................................................... 461
Removing an Update Package ........................................................................ 463
▼ Removing an Update Package (BUI) .......................................................... 463
▼ Removing an Update Package (CLI) .......................................................... 463
13

14 Oracle ZFS Storage Appliance Customer Service Manual • December 2016

Servicing the Oracle ZFS Storage Appliance
This document encompasses the following sections that describe maintenance procedures for
the Oracle ZFS Storage Appliance.
To service the appliance hardware components, use the following sections:
■“Getting Started with Servicing the Hardware” on page 17
■“Prerequisites for Servicing Hardware” on page 51
■“Servicing the ZS5-4 Controller” on page 57
■“Servicing the ZS5-2 Controller” on page 103
■“Servicing the ZS4-4 Controller” on page 141
■“Servicing the ZS3-4 Controller” on page 179
■“Servicing the ZS3-2 Controller” on page 219
■“Servicing the 7x20 Controller” on page 265
■“Servicing the Disk Shelves” on page 347
To maintain the system, use the following sections.
■“Viewing System Disks Status” on page 389
■“Working with Support Bundles” on page 391
■“Performing the Initial Setup” on page 399
■“Restarting the Appliance” on page 401
■“Performing a Factory Reset” on page 403
■“Backing Up the Configuration” on page 405
■“Working with Software Notifications and Updates” on page 415
■“Upgrading the Software” on page 419
■“Working with Health Checks” on page 437
■“Deferred Updates” on page 443
■“Working with Firmware Updates” on page 455
■“Rolling Back System Software” on page 459
■“Removing an Update Package” on page 463
Servicing the Oracle ZFS Storage Appliance 15

16 Oracle ZFS Storage Appliance Customer Service Manual • December 2016

Getting Started with Servicing the Hardware
To get started with servicing the hardware, use the following sections:
■“Introduction to the BUI” on page 17
■“Introduction to the CLI” on page 18
■“BUI Hardware View” on page 18
■“System Overview” on page 21
■“Chassis Details View” on page 24
■“Disk Shelf Details View” on page 25
■“CLI Hardware View” on page 28
■“Configuring the Management Port” on page 32
■“Using Oracle ILOM to Diagnose Hardware Faults” on page 33
■“Understanding Hardware Status” on page 35
■“Working with Problems” on page 38
■“Using Logs” on page 40
■“Using Workflows” on page 49
Introduction to the BUI
The Browser User Interface (BUI) is the graphical tool for administration of the appliance.
The BUI provides an intuitive environment for administration tasks, visualizing concepts, and
analyzing performance data.
The management software is designed to be fully featured and functional on a variety of web
browsers, as described in “Browser User Interface (BUI)” in Oracle ZFS Storage Appliance
Administration Guide, Release OS8.6.x. Direct your browser to the system using either the IP
address or host name you assigned to the NET-0 port during initial configuration as follows:
https://ipaddress:215 or https://hostname:215. The login screen appears. The online help linked
in the top right of the BUI is context-sensitive. For every top-level and second-level screen in
the BUI, the associated help page appears when you click the Help button.
Getting Started with Servicing the Hardware 17

Introduction to the CLI
Introduction to the CLI
The Command Line Interface (CLI) is designed to mirror the capabilities of the BUI, while
also providing a powerful scripting environment for performing repetitive tasks. The following
sections describe details of the CLI. When navigating through the CLI, there are two principles
to be aware of:
■Tab completion is used extensively: if you are not sure what to type in any given context,
pressing the Tab key will provide you with possible options. Throughout the documentation,
pressing Tab is presented as the word "tab" in bold italics.
■Help is always available: the help command provides context-specific help. Help on a
particular topic is available by specifying the topic as an argument to help, for example help
commands. Available topics are displayed by tab-completing the help command, or by typing
help topics.
You can combine these two principles, as follows:
hostname:> helptab
builtins commands general help properties script
BUI Hardware View
The BUI hardware view provides interactive illustrations that enable you to browse through the
appliance and attached disk shelf components.
The buttons in the hardware view are described in the following table:
TABLE 1 Icons in the BUI Hardware View
Icon Description Icon Description
Show a more detailed view
of this component
Toggle blinking of the
locator LED for this
component
Leave this detailed view Power off, reboot, or
diagnostic reboot
Click for more details Offline disk
Hardware component is ok
(green)
Port active
Hardware component is
not present (grey)
Port inactive
18 Oracle ZFS Storage Appliance Customer Service Manual • December 2016

Viewing the Remaining SSD Endurance (BUI)
Icon Description Icon Description
Hardware component is
faulted (amber)
Viewing the Remaining SSD Endurance (BUI)
Use the following procedure to view the remaining SSD endurance.
1. Go to Maintenance > Hardware.
2. Click Show Details to view controller details.
3. Click Disk.
4. Hover over a disk row and click its information icon . The disk details are
displayed, including the remaining SSD endurance.
Getting Started with Servicing the Hardware 19

Setting a Threshold Alert for SSD Endurance (BUI)
5. Click OK.
Setting a Threshold Alert for SSD Endurance (BUI)
Use the following procedure to set a threshold alert for SSD endurance.
1. Go to Configuration > Alerts > Threshold Alerts.
2. Click the add icon .
3. In the Threshold field, select SSD: Endurance on any device and specify and its
parameters.
4. Specify the parameters for Timing and Alert actions.
5. (Optional) Click TEST to verify the settings.
6. Click APPLY.
20 Oracle ZFS Storage Appliance Customer Service Manual • December 2016