Oracle Acme Packet 4600 Operating manual

Acme Packet 4600
Hardware Installation and Maintenance Guide
F36952-04
February 2021

Acme Packet 4600 Hardware Installation and Maintenance Guide,
F36952-04
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Contents
1 Safety
Environmental, Safety, and Regulatory Certifications 1-1
General Safety Precautions 1-1
Fan Module 1-1
System Maintenance 1-1
Fiber Optic Cable 1-1
Environmental Specifications 1-1
Using This Guide 1-2
Precautions 1-2
Precautions 1-2
Battery Warning 1-2
ESD Safety 1-3
Precautions 1-3
2 Component Overview
Chassis 2-1
Mounting Hardware 2-1
Equipment Rack Installation Hardware 2-1
System Processor 2-3
Processor Module (CPU) 2-3
System Control Panels 2-3
Front Control Panel 2-3
Rear Panel 2-4
Network Interface Unit 2-4
System Power Switch - ON/STBY 2-5
Console Port 2-6
PWR LED 2-7
H/S LED 2-7
Alarm Port 2-7
USB Port 2-8
Network Management Ports 2-9
Signaling and Media Interfaces 2-10
iii

SFP/SFP+ Transceivers 2-10
Media Cables 2-11
Power Components 2-12
Power Supply Redundance 2-13
AC Power 2-13
DC Power 2-14
Cooling Components 2-14
Fans 2-15
Air Filter 2-15
3 Graphic Display
Display Modes 3-1
Graphic Display Menus 3-2
Top Menu 3-2
Interface Menu 3-3
BOOT PARAMS Menu 3-3
SYSTEM Menu 3-4
ACTIVITY Menu 3-5
ENVIRONMENT Menu 3-5
RETURN 3-6
Graphic Display Output for HA Nodes 3-6
4 System Installation
Shipped Parts 4-1
Installation Tools and Parts 4-1
Recommended Tools and Parts 4-1
Pre-Installation Guidelines 4-2
Environmental Guidelines 4-2
Power Guidelines 4-2
Mounting Guidelines 4-2
Other Safety Guidelines 4-3
Mounting Installation 4-3
Cabinet-style 4-Post Chassis Installation 4-5
Mounting System 4-5
Installing the Equipment Rack Slide Rails 4-5
Installing Slide Rails into a Tapped-Hole Rack 4-6
Installing Slide Rails into a Square-Hole Rack 4-7
Installing the Chassis Flanges and Slide Rails 4-9
Installing the Chassis in the Rack 4-10
iv

Center-Mount 2-Post Chassis Installation 4-11
Installing the Center-Mount Hardware 4-11
Installing the Chassis in the Rack 4-11
Fan Module Installation 4-12
Ground and Power Cable Installation 4-12
Grounding Cable Installation 4-13
AC Power Cord Installation 4-14
DC Power Cord Installation 4-15
Cabling the Acme Packet 4600 System 4-16
Chassis Console Cabling Procedure 4-17
Alarm Port Cabling 4-18
Management Network Ports 4-18
Media and Signaling Network Interfaces 4-18
1GbE Copper Cabling Procedure 4-19
SFP Optical Cabling Procedure 4-19
Fiber Optic Cable Handling 4-19
Copper Transceivers 4-21
Cabling for HA Deployments 4-21
Rear Panel Cabling 4-21
Dual Rear Interface Support 4-22
Media Cabling for HA Nodes 4-22
5 Startup
Creating a Console Connection 5-1
Prerequisites 5-1
Creating a Console Connection 5-1
Powering On the Acme Packet 4600 System 5-2
Prerequisites 5-2
Powering On the Acme Packet 4600 System 5-2
Initial Log On 5-2
Formatting the Solid State Drive 5-3
6 Maintenance
System Shutdown 6-1
Rejecting Incoming Calls 6-1
Shutting Down the Acme Packet 4600 System 6-1
Rebooting, Resetting, and Power Cycling 6-2
Reboot 6-2
System Reset 6-3
v

Power Cycling 6-3
Standby State for HA Nodes 6-3
Replacing an NIU in an HA Node 6-6
Chassis Removal 6-7
Power Supply Removal and Replacement 6-8
Installing a Power Supply 6-9
NIU Removal and Replacement 6-10
NIU Removal 6-10
NIU Installation 6-11
Replacing the SSM3 Module 6-13
Removing the SSM3 Module 6-14
Installing the SSM3 Module 6-15
Replacing Transcoder DSP Modules 6-16
Installation and Removal Guidelines 6-17
Removing the Transcoder DSP Module 6-17
Installing the Transcoder DSP Module 6-18
Upgrading or Replacing a Solid State Drive 6-19
Removing Hardware in Center-Mount Configurations 6-21
Removing Hardware in Front-Mount Configurations 6-21
Opening the Chassis 6-21
Removing and Replacing the Solid State Drive 6-23
Identifying the Solid State Drive 6-23
Replacing the Solid State Drive 6-24
Postinstallation 6-25
Attaching the Lid 6-25
Installing the Chassis in the Rack 6-25
Validating the SSD 6-26
Formatting the SSD 6-26
Fan and Air Filter Maintenance 6-26
Removing and Replacing Individual Fans 6-26
Install Individual Fans 6-28
Maintaining the Cooling Components 6-29
Cleaning the Cooling Components 6-29
Optical Transceiver Removal and Replacement 6-31
Removing an Optical Transceiver 6-31
Install an Optical Transceiver 6-32
Copper Transceivers 6-33
Alarms 6-33
Hardware and Environmental Alarms 6-33
Link and SDP Alarms 6-37
vi

7 Specifications
Environmental, Safety, and Regulatory Certifications 7-1
Physical Specifications 7-1
Acme Packet 4600 System Chassis Specifications 7-1
AC Power Supply Physical Dimensions 7-1
DC Power Supply Physical Dimensions 7-2
Fan Module Specifications 7-2
Electrical Specifications 7-2
Power Supply Input Circuit Fuse Requirements 7-2
Alarm Port Dry Contact Current Limits 7-2
Environmental Specifications 7-3
Connector Specifications 7-3
Optical Transceiver Interface Module Specification 7-4
8 Acronyms, Definitions, and Terms
vii

About This Guide
Overview
The Acme Packet 4600 System is a high performance, high capacity session border
controller that optimally delivers interactive communications — voice, video, and
multimedia sessions — across wireline, wireless, and cable IP network borders. With
its compact single unit 1U design the Acme Packet 4600 System provides exceptional
functionality in a tightly integrated system. This chapter provides an introduction and
overview of the main components of the Acme Packet 4600 System.
The Acme Packet 4600 System Hardware Installation Guide describes:
•Component overview
•Graphic display and its usage
•System installation
•Startup
•Maintenance
•Safety
•Glossary
Audience
This guide is written for network administrators, telecommunications equipment
installers and technicians. It provides information related to the hardware components,
features, installation, start-up, and operation of the Acme Packet 4600 System. Only
experienced and authorized personnel should perform installation, configuration, and
maintenance tasks.
8

Revision History
This section contains a revision history for this document.
Date Description
October 2014 Initial Release
January 2015 Renamed the document Acme Packet 4600
Installation and Maintenance Guide.
Removed Regulatory Specifications and
Certifications from Chapter 7- Specifications.
Inserted reference to Acme Packet Platforms
Safety and Compliance Guide.
Removed section of the Maintenance Chapter
on removing and installing SODIMMs.
March 2015 Added a section on the installation of
transceivers on the signalling and media ports,
Corrected ambiguities concerning the speeds
of the signalling and media ports.
April 2015 Entered notes pointing out that after you
initially install the Acme Packet 4600 or
replace the Solid State Drive (SSD), you must
format the drive.
Inserted caveats to confirm that Acme Packet
6300 hardware installation documentation
satisfies NEBS (Network Equipment-Building
System) requirements.
July 2020 Updated NIU Removal and Installation
sections to clarify procedures.
December 2020 Adds note about multiple sensors reporting
alarms with the same Alarm ID.
9

1
Safety
This chapter provides an overview of the recommended safety precautions for
installing the Acme Packet 4600 System.
Before you install your Acme Packet 4600 System, Oracle recommends that you
review the contents of this chapter and the Installation chapter. Both chapters
provide information intended to protect you and your Acme Packet 4600 System from
experiencing any harm during the installation process. These chapters also provide
information that helps to keep your Acme Packet 4600 System functioning properly
and prevent damage.
Environmental, Safety, and Regulatory Certifications
For information regarding safety and regulatory certifications applicable to the Acme
Packet 4600, refer to the Acme Packet Platforms Safety and Compliance Guide.
General Safety Precautions
To ensure general safety, follow the safety precautions listed in this section.
Fan Module
To avoid overheating the system, do not block the air inlets or the fan module, or
otherwise obstruct airflow to the system. Keep the area around the Acme Packet 4600
System clean and clutter-free.
System Maintenance
Aside from the fan module, power supply, air filter and NIUs, there are no user-
serviceable parts inside the Acme Packet 4600 System chassis. Only professionals
trained to maintain, adjust, or repair the Acme Packet 4600 System may provide these
services.
Fiber Optic Cable
Looking into a fiber optic cable can cause eye damage. Never look directly into the
end of the fiber optic cables. Instead, use a fiber optic power meter to determine if
power is present.
Environmental Specifications
Adhere to the stated environmental specifications for the Acme Packet 4600.
1-1

Using This Guide
Read and understand all notes of warning and caution included in the Acme Packet
4600 System documentation. These warnings and cautions are designed to keep you
safe and protect the Acme Packet 4600 System from damage.
Precautions
To protect yourself from harm and the Acme Packet 4600 System from damage, follow
these electrical safety precautions:
Precautions
•Note the locations of the System Power switch on the Acme Packet 4600 and the
location of the emergency power-off switch for the room where the Acme Packet
4600 is located.
•If an electrical accident occurs, remove power from the system immediately by
unplugging the chassis.
•Always disconnect the power from the system when removing a Acme Packet
4600 System from its rack.
•When disconnecting power:
–Turn the System Power switch to the Stby position.
–Disconnect the circuit breaker at the rack.
–Unplug or unscrew the power cords from the power supplies.
•Use grounded AC power cords that are plugged into grounded electrical outlets.
•Never use extension cords to power a Acme Packet 4600.
•Ensure that the installation facilities have proper grounding systems and include a
grounded rack structure or local grounding bus bar.
•When installing the Acme Packet 4600 System in an equipment rack, always
make the ground connection first and disconnect it last when removing it.
•Use shielded Category 5e or 6, RJ45 cables for all 10/100/1000 Ethernet
connections to protect the Acme Packet 4600 System from potential damage.
•To avoid making a complete circuit (which causes electrical shock), use only one
hand when working with powered-on electrical equipment.
•Use caution when using electrically conductive tools around the Acme Packet
4600 System.
•Remove jewelry before working on the Acme Packet 4600 System.
Battery Warning
There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of
used batteries according to the instructions.
Perchlorate Material — Special handling may apply. See http://www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Chapter 1
Precautions
1-2

ESD Safety
To protect the Acme Packet 4600 System’s delicate electronic components from
damage from static electricity, always follow the appropriate ESD procedures and wear
the proper protective devices (such as an ESD wrist strap) when handling any and
all Acme Packet 4600 System hardware and while performing any Acme Packet 4600
System hardware procedures.
Precautions
To protect your equipment from ESD, follow these ESD safety precautions:
•Ensure that the Acme Packet 4600 System is properly grounded.
•If you are grounding your Acme Packet 4600 System to an electrically conductive,
grounded rack, check to see whether or not the rack is painted. Paint can hinder
proper grounding. If your equipment rack is painted, you should ground the
system to some other reliable place or remove a small portion of paint for proper
grounding.
•Use a grounded ESD wrist strap when working on the Acme Packet 4600 System
to prevent static discharge.
•To avoid damaging ESD-sensitive hardware, discharge all static electricity from
your body before working directly with the Acme Packet 4600 System chassis by
touching a grounded object.
Chapter 1
ESD Safety
1-3

2
Component Overview
Chassis
The Acme Packet 4600 System is contained in a 1U rack-mounted chassis. It can be
front- or center mounted in standard 19” wide racks (up to 28” deep), with options for
23” wide racks.
Mounting Hardware
The Acme Packet 4600 System is supported by a pair of cabinet slides that are
affixed to an equipment rack by front and rear mounting flanges. The cabinet slides are
adjustable for equipment racks of various depths.
Equipment Rack Installation Hardware
For equipment rack installations, the system chassis is outfitted with left and right
chassis-mounted slide rails. One rail is secured to each side of the chassis, that slides
into another rail that is attached to the inner posts on both sides of the equipment
rack. This two-piece mounting system simplifies chassis installation and removal.
When installing the chassis, the user can easily slide the chassis along the slide rails
until a locking clip on each chassis-mounted rail locks the chassis into the slide rails.
Pressing this clip will then allow the chassis to be fully installed into the equipment
rack. Once inserted into the equipment rack, the Acme Packet 4600 is secured in
place with two captive thumbscrews.
The locking clip is also a safety mechanism for removing the chassis
from the equipment rack. When removing the chassis, the locking clip
engages to prevent the chassis from being overextended and requiring
the user to unlock the clip to intentionally remove the chassis.
2-1

•The slide rails that are bolted to either side of the chassis or equipment rack
are reversible and can be used on either side of the Acme Packet 4600.
•Once the slide rails are installed on the chassis and on the equipment rack, the
chassis can be installed in the rack by inserting the chassis slide rails into the
tracks of the slide rails already mounted on the equipment rack. When the locking
clip pin on the chassis slide rail meets the hole in the rack slide rail, the rails lock
together. Push the locking clip pin in to continue to slide the chassis into the rack
rails.
Once the chassis has been fully inserted into the rack, turning the
captive thumbscrews clockwise will lock the chassis securely into the rack.
Chapter 2
Chassis
2-2

System Processor
Processor Module (CPU)
The Acme Packet 4600 processor module (CPU) is located on the main board of the
Acme Packet 4600. This processor module handles both the management and signal
processing within the system. The CPU interacts with the Network Processor (NP) to
perform call and media control.
System Control Panels
This section describes the front and rear control panels of the Acme Packet 4600.
Front Control Panel
The Acme Packet 4600 front control panel provides easy access to several system
components. You can access the graphic display, navigation buttons, reset button,
alarm LED, alarm silence button, console port, and USB port. The following is a close
up of the front control panel.
Reset Pushbutton
Pressing the front panel reset pushbutton will perform a hard reset of the Acme Packet
4600, immediately rebooting the Acme Packet 4600. After the reset button is released,
the Acme Packet 4600 begins its boot sequence and loads the configured software
file.
The Acme Packet 4600 reset pushbutton button is recessed and can only be pressed
by inserting a thin wire (such as a paper clip) through the reset button channel.
Accidentally pressing the reset button can result in the loss of software data or your
configuration.
Alarm LED
The alarm LED on the front control panel indicates when alarms are active on the
Acme Packet 4600. The LED can be in any of thee states that each indicate the
severity of the alarms:
•Unlit — indicates the system is fully functional without any faults.
Chapter 2
System Processor
2-3

•Amber — indicates that a major alarm has been generated.
•Red — indicates that a critical alarm has been generated.
Alarm Silence Button
The alarm silence button clears the alarm table internally and opens the alarm circuits
connected to the network interface unit’s alarm port.
Graphic Display
The graphic display is a four-line VFD display window on the Acme Packet 4600 front
control panel that reports real-time status, alarms, and general system information.
Navigation Buttons
Use the navigation buttons to navigate through the menus and information visible on
the graphic display.
Intake Fans
Five individual intake fans keep the Acme Packet 4600 cool by blowing
air through the front panel and exhausting heated air through the rear
of the chassis. The intake fans are hot-pluggable and are covered by
a particle filter that prevents excess dust and contaminants from entering
the system. The particle filter is attached to the rear of the front bezel.
Rear Panel
Power supplies and the network interface unit are located on the rear chassis panel.
Rear panel components are described in subsequent sections of this chapter.
Network Interface Unit
The single, hot-pluggable network interface unit (NIU) contains all of the Acme Packet
4600 media and management interfaces. The NIU is located on the Acme Packet
4600 rear panel. The Signaling, Media and Network Management interfaces are
located on the front panel of the NIU.
Chapter 2
Network Interface Unit
2-4

Without powering down the hot-swappable Acme Packet 4600 you can exchange an
NIU by removing and replacing it. Upon removal of the NIU, the Acme Packet 4600
enters an Out-of-Service state. After you reinsert the NIU and connect to the ACLI, you
must reboot the system to return to service. This causes a soft reboot rather than a
system power cycle.
Each of the NIU front panel components are described in the following subsections.
System Power Switch - ON/STBY
The System Power switch enables you to control the power to the Acme Packet
4600. This is useful when it is desirable to shut off power to the Acme Packet 4600
without having to unplug the power cord. The Acme Packet 4600 has no other power
switches. The System Power switch, located on the front panel of the NIU, has the
following switch settings:
•STBY — when selected, the Acme Packet 4600 powers down. While the system
is in standby mode, the power supply remains active, and the fans inside of the
power supply run as necessary. The fans in the front of the chassis do not run.
This convenient feature enables the system to be shut down without having to
withdraw the power supply or disconnect the power supply cord.
•Standby mode (STBY) is not the same as standby state. Standby state refers to
the system state of a Acme Packet 4600 that is part of a high availability pair (HA
pair).
•ON — applies power to the Acme Packet 4600. This switch position is used during
normal operation.
Note:
The System Power switch should remain in the ON position at all times.
Do not touch a System Power switch unless specifically instructed to
do so by your customer support representative or you are following
instructions in this guide.
Two LEDs are present under the System Power switch:
•STBY — This LED is enabled when the system is in standby power mode. The
LED is inactive when the system is powered up and running.
Chapter 2
Network Interface Unit
2-5

•DIS — This LED is enabled when the console serial port is disabled via software.
The LED is inactive when the serial console port is enabled.
Console Port
The console port on the NIU provides console access to the Acme Packet 4600
System over an RS-232C serial connection. The Acme Packet 4600 System supports
only one active serial console connection at a time. The rear console port is useful for
customers who want permanent console access.
Console port communication is used for administration and maintenance purposes
from a central office (CO) location. Tasks conducted over a console port include:
•Creating the initial connection to the Acme Packet 4600 System
•Accessing and using all functionality available via the ACLI
•Performing in-lab system maintenance
Console Port Pin-out
The Acme Packet 4600 console port features one RJ45 jack on the system console.
Because the Acme Packet 4600 does not employ any type of flow control on its
RS-232 ports, only the RX, TX, and GND pins are used. The following table identifies
the pin assignments and signal names/descriptions for the console connector.
Table 2-1 Console Port Pin-Out
Pin Number Signal Name/Description
3 Receive Data (RX)
4 Ground (GND)
6 Transmit Data (TX)
Console Adapter
A standard RJ45 to DB-9 serial console adapter is shipped with the Acme
Packet 4600. This adapter converts the RJ45 plug on the twisted pair cable
Chapter 2
Network Interface Unit
2-6

to a standard DB-9 serial port jack, found on a PC or laptop. Any standard
twisted pair cable can be used between the Acme Packet 4600 and the console
adapter.
PWR LED
The green PWR LED indicates the operational state of the
NIU.
Possible states of the PWR LED include:
•on — indicates that power is being applied to the NIU.
•off — indicates that power is not being applied to the NIU.
H/S LED
The blue H/S LED indicates whether the NIU is seated properly.
Possible states of the H/S LED include:
•on/blinking — indicates that the NIU is not seated properly. When this occurs,
ensure that you remove power to the platform and attempt to properly lock the NIU
to the chassis. Then apply power to the chassis. If the H/S LED is no longer lit,
proceed with normal operations.
•off — when the PWR LED is on, this indicates that the NIU is seated properly in
the chassis.
Alarm Port
The alarm port on the NIU is a flexible interface that closes a circuit when a specific
alarm level becomes active on the Acme Packet 4600. The Acme Packet 4600
features an alarm control signal interface that can be used in a CO location to indicate
when internal alarms are generated. The Acme Packet 4600 uses alarm levels that
correspond to three levels of service-disrupting incidents. When any of the three alarm
levels is generated, the corresponding circuit for that level on the alarm port is closed.
Chapter 2
Network Interface Unit
2-7

The alarm port uses a standard RJ45 connector.
Alarm Levels
There are three alarm types that each indicate various severity levels.
Alarm Type Description
Minor Functionality has been impaired to a small
degree (e.g., a single fan has failed)
Major Pending failures or unexpected events (e.g., a
loss of signal)
Critical Catastrophic condition has occurred (e.g., the
system is overheating)
Alarm Port Pin-out
The alarm port has pins for ground as well as each alarm level (minor, major and
critical).
Pin Number Signal Name/Description
1 Minor Alarm (Pin 1)
2 Minor Alarm (Pin 2)
3 Major Alarm (Pin 1)
4 Major Alarm (Pin 2)
5 Critical Alarm (Pin 1)
6 Critical Alarm (Pin 2)
7 Ground
8 Ground
USB Port
The USB port, located on the Acme Packet 4600 front panel, is reserved for software-
enabled applications.
Chapter 2
Network Interface Unit
2-8
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