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Oracle® ZFS Storage Appliance Customer
Service Manual
For ZS4-4, ZS3-x, 7x20 Controllers, and DE2-24, Sun Disk
Shelves, Release 2013.1.5.0
Part No: E69256-02
February 2016
Oracle ZFS Storage Appliance Customer Service Manual
Part No: E69256-02
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Contents
Servicing the Oracle ZFS Storage Appliance .....................................................  9
Servicing the Hardware ..................................................................................... 11
Getting Started with Servicing the Hardware ......................................................  11
Introduction to the BUI ..........................................................................  11
Introduction to the CLI ..........................................................................  12
BUI Hardware View ..............................................................................  12
CLI Hardware View ............................................................................... 18
Configuring the Management Port ............................................................  23
Using Oracle ILOM to Diagnose Hardware Faults .......................................  23
Understanding Hardware Status ...............................................................  26
Working with Problems ..........................................................................  28
Using Logs ........................................................................................... 30
Using Workflows ................................................................................... 39
Prerequisites for Servicing Hardware ................................................................  39
Safety Information ................................................................................. 40
Required Tools and Information ............................................................... 40
Controller and Disk Shelf Prerequisite Tasks ..............................................  41
Servicing the ZS4-4 Controller ........................................................................  44
ZS4-4 Controller Hardware Overview .......................................................  44
Replacing the ZS4-4 Hardware ................................................................  58
Servicing the ZS3-4 Controller ........................................................................  76
ZS3-4 Controller Hardware Overview .......................................................  76
Replacing the ZS3-4 Hardware ................................................................  91
Servicing the ZS3-2 Controller ....................................................................... 112
ZS3-2 Controller Hardware Overview .....................................................  112
Replacing the ZS3-2 Hardware ..............................................................  130
Servicing the 7x20 Controller ........................................................................  156
5
Contents
7420 Controller Hardware Overview .......................................................  156
7320 Controller Hardware Overview .......................................................  171
7120 Controller Hardware Overview .......................................................  182
Replacing the 7x20 Hardware ................................................................  194
Servicing the Disk Shelves ............................................................................  234
Disk Shelf Hardware Overview ..............................................................  234
Replacing the Disk Shelf Hardware ........................................................  249
Maintaining the System ...................................................................................  267
Viewing System Disks Status ......................................................................... 268
Working with Support Bundles ......................................................................  268
Support Bundle Options ........................................................................ 269
▼ How to Generate and Upload a Support Bundle (BUI) ...........................  269
▼ How to Generate and Upload a Support Bundle (CLI) ...........................  270
▼ How to View Support Bundle Details (CLI) ........................................  270
▼ How to Retry a Failed Upload (CLI) .................................................. 271
▼ How to Cancel a Pending Operation (CLI) ..........................................  271
▼ How to Delete a Support Bundle (CLI) ............................................... 272
Performing the Initial Setup ........................................................................... 272
Performing a Factory Reset ...........................................................................  272
Backing Up the Configuration .......................................................................  273
Configuration Backup Contents ..............................................................  274
Configuration Restore Impact ................................................................  275
Security Considerations for Configuration Backups ....................................  276
▼ How to Create a Configuration Backup (BUI) ......................................  277
▼ How to Create a Configuration Backup (CLI) ......................................  277
▼ How to Restore from a Saved Configuration (BUI) ...............................  277
▼ How to Restore from a Saved Configuration (CLI) ...............................  278
▼ How to Delete a Saved Configuration (BUI) ........................................  278
▼ How to Delete a Saved Configuration (CLI) ........................................  278
▼ How to Export a Saved Configuration (BUI) .......................................  279
▼ How to Export a Saved Configuration (CLI) ........................................  279
▼ How to Import a Saved Configuration (BUI) .......................................  279
▼ How to Import a Saved Configuration (CLI) ........................................  280
▼ How to List Configurations (CLI) ...................................................... 280
Working with Software Notifications and Updates .............................................  280
▼ How to Set Up Software Notification (BUI) ........................................  281
6 Oracle ZFS Storage Appliance Customer Service Manual • February 2016
Contents
▼ How to Set Up Software Notification (CLI) ......................................... 281
▼ How to Check for Software Updates (BUI) .........................................  282
▼ How to Check for Software Updates (CLI) ..........................................  282
Updating Software on a Single Controller ........................................................  283
▼ How to Update Software on a Single Controller (BUI) ........................... 283
▼ How to Update Software on a Single Controller (CLI) ...........................  285
Updating Software on Clustered Controllers .....................................................  287
Preconditions ......................................................................................  287
▼ How to Prepare to Update Clustered Controllers (BUI) ..........................  288
▼ How to Prepare to Update Clustered Controllers (CLI) ..........................  289
▼ How to Update Controller A (BUI) .................................................... 290
▼ How to Update Controller A (CLI) ....................................................  291
▼ How to Update Controller B (BUI) ....................................................  293
▼ How to Update Controller B (CLI) ....................................................  293
Working with Health Checks .........................................................................  294
▼ How to Check System Health (BUI) ..................................................  295
▼ How to Check System Health (CLI) ................................................... 297
Troubleshooting Update Health Check Failures .........................................  297
Resolving Health Check Alerts ..............................................................  298
Applying Deferred Updates ...........................................................................  299
▼ How to Apply Deferred Updates (BUI) ..............................................  301
▼ How to Apply Deferred Updates (CLI) ............................................... 301
Understanding Deferred Updates ............................................................  302
Working with Firmware Upgrades ..................................................................  307
Rolling Back System Software ....................................................................... 309
Fail-safe Rollback ................................................................................  310
▼ How to Roll Back the System Software (BUI) .....................................  310
▼ How to Roll Back the System Software (CLI) ...................................... 311
Removing an Update Package ........................................................................ 311
▼ How to Remove an Update Package (BUI) ..........................................  311
▼ How to Remove an Update Package (CLI) ..........................................  311
7
8 Oracle ZFS Storage Appliance Customer Service Manual • February 2016
Servicing the Oracle ZFS Storage Appliance
This document encompasses the following sections that describe maintenance procedures for
the Oracle ZFS Storage Appliance.
■“Servicing the Hardware” on page 11
■“Maintaining the System” on page 267
Servicing the Oracle ZFS Storage Appliance 9
10 Oracle ZFS Storage Appliance Customer Service Manual • February 2016