Panasonic KX-NS700 Owner's manual

Feature Manual
Hybrid IP-PBX
Model No. KX-NS700
KX-NS700 manuals are specific to the KX-NS700 only. Please refer to the KX-NS700G Quick Reference
Guide if you are using the KX-NS700G model. Some specifications/functions described in this manual may
be different.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 18" before using this product.
KX-NS700: PFMPR Software File Version 007.00000 or later
Document Version 2017-06

Introduction
About the Feature Manual
The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and
facilities.
The Feature Manual is divided into the following sections:
Section 1, For Your Safety
Provides important information about operating the PBX safely and securely.
Sections 2 to 22, Features and Configurations
Describes the call handling, system configuration and administration features of the PBX.
Section 23, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Manual.
Functional Limitation
The feature (explained below) that displays the registered name on the second line of a display PT’s LCD is
supported by the following models only:
•KX-NT543 / KX-NT546 / KX-NT553 / KX-NT556 / KX-NT560
•KX-DT543 / KX-DT546
If a name is registered in the Personal Speed Dialing Directory or System Speed Dialing Directory, it is
displayed on the second line of a display PT’s LCD when you make a call to that directory entry in one of the
following ways:
1. When you make a CO line call using that directory.
2. When you use the REDIAL button to redial the number dialed in 1.
3. When you use the Outgoing Call Log to redial the number dialed in 1.
This limitation applies to the following manuals and chapters.
Feature Manual
•17.1.1 Redial, Last Number
•18.1.10 Speed Dialing, Personal
•18.1.11 Speed Dialing, System
Operating Manual
•1.4.2 Call Log, Outgoing
•1.4.3 Directories
Mobile Softphone (KX-UCMA) will be supported at PBX software version 005.00000 and later.
Operation of the KX-NTV series depends on the PBX software file version and the firmware version of the
KX-NTV series.
Video feeds cannot be displayed on KX-HDV series SIP phones in the following cases:
•When an incoming call is received through an incoming call distribution group
•During a conference call
Introduction
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•When a call is switched between the main extension and the sub extension in a one-numbered extension
pair
•When a held call is retrieved by an extension other than the one which held the call
References Found in the Feature Manual
Installation Manual References
The PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX.
Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
PC Programming Manual References
Commonly used settings can be programmed using the Maintenance Console (→ 15.1.4 PC Programming).
These PC programming items are noted throughout the Feature Manual for your reference by title and
System Menu number.
PT Programming Manual References
Commonly used settings can be programmed using a display PT (→ 15.1.30 PT Programming). These PT
programming items are noted throughout the Feature Manual for your reference by title and program
number.
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The Operating Manual describes how users can access commonly used PBX features and functions with
their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS
Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual
and other manuals. Click on a link to jump to that section.
Linked items include:
•Installation Manual References
•Feature Manual References
•Operating Manual References
•PT Programming References
•PC Programming References
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
Note
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover
of this manual. To confirm the software version of your PBX, see How do I confirm the software
version of the PBX or installed cards? in 2.3 Frequently Asked Questions (FAQ) of the PC
Programming Manual, or [190] Main Processing (MPR) Software Version Reference in the PT
Programming Manual.
•Some optional hardware, software, and features are not available in some areas, or for some PBX
models. Please consult the seller where you purchased this PBX for more information.
Introduction
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•Product specifications are subject to change without notice.
•Since KX-NT630 and KX-NT680 are equivalent to the KX-NT500 series, read the KX-NT500 series as
the KX-NT600 series in this manual.
•All system programming can be performed through PC programming (→ 15.1.4 PC Programming).
However, only a subset can be performed through PT programming (→ 15.1.30 PT Programming).
Throughout this manual, programming references are included as follows:
PC Programming
The number within the brackets indicates the System Menu number for the Maintenance Console.
→ 14.1 PBX Configuration—[6-1] Feature—System Speed Dial—CO Line Access Number +
Telephone Number
PT Programming
The number within the brackets indicates the programming number that is entered when performing
PT programming.
→ [001] System Speed Dialing Number
For further details, please refer to the PC Programming Manual and PT Programming Manual.
•In this manual, "KX-NT500 series" means KX-NT543, KX-NT546 and KX-NT560.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc., and
any use of such marks by Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
Introduction
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List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ANI
Automatic Number Identification
APT
Analog Proprietary Telephone
ARS
Automatic Route Selection
B
BGM
Background Music
C
CA
Communication Assistant
CCBS
Completion of Calls to Busy Subscriber
CDPG
Call Distribution Port Group
CF
Call Forwarding—QSIG
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—QSIG
CTI
Computer Telephony Integration
D
DHCP
Dynamic Host Configuration Protocol
DID
Direct Inward Dialing
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DPT
Digital Proprietary Telephone
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FOS
Front Office Software
FWD
Call Forwarding
List of Abbreviations
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G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L-CO
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
N
NDSS
Network Direct Station Selection
NTP
Network Time Protocol
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
P
P-SIP
Panasonic SIP Phones: KX-HDV series/
KX-TGP600; KX-NTV150 (Communication IP
camera); KX-NTV160 (Video door phone);
KX-UCMA (Mobile Softphone)
PDN
Primary Directory Number
PIN
Personal Identification Number
PING
Packet Internet Grouper
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SNMP
Simple Network Management Protocol
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
TRG
Trunk Group
TRS
Toll Restriction
U
UCD
Uniform Call Distribution
UM
Unified Messaging
UPS
Uninterruptible Power Supply
List of Abbreviations
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V
VM
Voice Mail
VoIP
Voice over Internet Protocol
VPS
Voice Processing System
X
XDP
EXtra Device Port
List of Abbreviations
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List of Abbreviations
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Table of Contents
1 For Your Safety ..................................................................................... 17
1.1 For Your Safety .............................................................................................................. 18
1.1.1 For Your Safety ............................................................................................................. 18
2 Features and Configurations—A ........................................................ 21
2.1 A ...................................................................................................................................... 22
2.1.1 Absent Message ........................................................................................................... 22
2.1.2 Account Code Entry ...................................................................................................... 23
2.1.3 ARS (Automatic Route Selection) ................................................................................ 24
2.1.4 Automatic Callback Busy (Camp-on) ............................................................................ 30
2.1.5 Automatic Extension Release ....................................................................................... 31
2.1.6 Automatic Fax Transfer ................................................................................................ 31
2.1.7 Automatic Time Adjustment .......................................................................................... 32
2.1.8 Automatic Call Charge Calculation ............................................................................... 34
3 Features and Configurations—B ........................................................ 37
3.1 B ...................................................................................................................................... 38
3.1.1 BGM (Background Music) ............................................................................................ 38
4 Features and Configurations—C ........................................................ 39
4.1 C ...................................................................................................................................... 40
4.1.1 CA (Communication Assistant) ..................................................................................... 40
4.1.2 Call Distribution Port Group .......................................................................................... 41
4.1.3 Caller ID ........................................................................................................................ 42
4.1.4 Call Hold ....................................................................................................................... 46
4.1.5 Call Log, Incoming ........................................................................................................ 48
4.1.6 Call Monitor .................................................................................................................. 51
4.1.7 Call Park ....................................................................................................................... 53
4.1.8 Call Pickup .................................................................................................................... 54
4.1.9 Call Splitting .................................................................................................................. 59
4.1.10 Call Transfer ................................................................................................................. 59
4.1.11 CALL WAITING FEATURES ........................................................................................ 62
4.1.12 Call Waiting Tone .......................................................................................................... 64
4.1.13 CELLULAR PHONE FEATURES ................................................................................. 65
4.1.14 CLI (Calling Line Identification) Distribution .................................................................. 66
4.1.15 CLIP (Calling Line Identification Presentation) ............................................................. 67
4.1.16 CO Line Access ............................................................................................................ 69
4.1.17 CO Line Call Limitation ................................................................................................. 71
4.1.18 Conference ................................................................................................................... 72
4.1.19 Conference Group Call ................................................................................................. 74
4.1.20 Confirmation Tone ........................................................................................................ 77
4.1.21 Consultation Hold ......................................................................................................... 78
4.1.22 COS (Class of Service) ................................................................................................ 79
4.1.23 CPC (Calling Party Control) Signal Detection .............................................................. 80
4.1.24 CTI (Computer Telephony Integration) ......................................................................... 80
5 Features and Configurations—D ........................................................ 83
5.1 D ...................................................................................................................................... 84
5.1.1 Data Line Security ........................................................................................................ 84
5.1.2 DHCP (Dynamic Host Configuration Protocol) Assignment ......................................... 84
5.1.3 DHCP (Dynamic Host Configuration Protocol) Server ................................................. 84
5.1.4 Dial Mode Selection ...................................................................................................... 85
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5.1.5 Dial Tone ....................................................................................................................... 85
5.1.6 Dial Tone Transfer ........................................................................................................ 87
5.1.7 DID (Direct Inward Dialing) ........................................................................................... 88
5.1.8 DIL (Direct In Line) ....................................................................................................... 90
5.1.9 Direct SIP Connection .................................................................................................. 91
5.1.10 DISA (Direct Inward System Access) ........................................................................... 93
5.1.11 Display Information ..................................................................................................... 105
5.1.12 Distribution Order ....................................................................................................... 106
5.1.13 DND (Do Not Disturb) ................................................................................................. 107
5.1.14 Door Open .................................................................................................................. 108
5.1.15 Doorphone Call ........................................................................................................... 109
5.1.16 DSP Resource Advisor ............................................................................................... 110
5.1.17 DSP Resource Reservation ........................................................................................ 112
5.1.18 DSP Resource Usage ................................................................................................. 113
6 Features and Configurations—E ....................................................... 117
6.1 E .................................................................................................................................... 118
6.1.1 EFA (External Feature Access) .................................................................................. 118
6.1.2 E-mail Notification for Extension Users ...................................................................... 118
6.1.3 E-mail Notification for Manager .................................................................................. 119
6.1.4 E-mail Notification of Sensor Alarm ............................................................................ 120
6.1.5 E-mail Notification of System-level Events ................................................................. 121
6.1.6 Emergency Call .......................................................................................................... 121
6.1.7 Executive Busy Override ............................................................................................ 122
6.1.8 Extension Dial Lock .................................................................................................... 123
6.1.9 Extension Feature Clear ............................................................................................. 124
6.1.10 Extension PIN (Personal Identification Number) ........................................................ 125
6.1.11 Extension Port Configuration ...................................................................................... 126
6.1.12 External Relay ............................................................................................................ 127
6.1.13 External Sensor .......................................................................................................... 128
7 Features and Configurations—F ....................................................... 131
7.1 F .................................................................................................................................... 132
7.1.1 Fixed Buttons .............................................................................................................. 132
7.1.2 Flash/Recall/Terminate ............................................................................................... 133
7.1.3 Flexible Buttons .......................................................................................................... 135
7.1.4 Flexible Numbering/Fixed Numbering ........................................................................ 138
7.1.5 Floating Extension ...................................................................................................... 142
7.1.6 FOS Interface ............................................................................................................. 144
7.1.7 FWD (Call Forwarding) ............................................................................................... 145
7.1.8 FWD/DND Button, Group FWD Button ....................................................................... 150
8 Features and Configurations—G ...................................................... 153
8.1 G .................................................................................................................................... 154
8.1.1 GROUP FEATURES .................................................................................................. 154
9 Features and Configurations—H ...................................................... 161
9.1 H .................................................................................................................................... 162
9.1.1 Hands-free Answerback ............................................................................................. 162
9.1.2 Hands-free Operation ................................................................................................. 163
9.1.3 Headset Operation ..................................................................................................... 163
9.1.4 HOSPITALITY FEATURES ........................................................................................ 164
9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ....
165
9.1.6 Hot Line ...................................................................................................................... 166
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10 Features and Configurations—I ........................................................ 169
10.1 I ..................................................................................................................................... 170
10.1.1 ICD GROUP FEATURES ........................................................................................... 170
10.1.2 ICD Group Features—Group Call Distribution ........................................................... 173
10.1.3 ICD Group Features—Log-in/Log-out ........................................................................ 176
10.1.4 ICD Group Features—Outside Destinations .............................................................. 179
10.1.5 ICD Group Features—Overflow ................................................................................. 181
10.1.6 ICD Group Features—Queuing .................................................................................. 183
10.1.7 ICD Group Features—Supervisory ............................................................................. 186
10.1.8 ICD Group Features—Supervisory Feature (ACD) .................................................... 187
10.1.9 ICD Group Features—VIP Call ................................................................................... 194
10.1.10 Idle Extension Hunting ................................................................................................ 195
10.1.11 INCOMING CALL FEATURES ................................................................................... 197
10.1.12 Intercept Routing ........................................................................................................ 199
10.1.13 Intercept Routing—No Destination ............................................................................. 203
10.1.14 Intercom Call .............................................................................................................. 204
10.1.15 Internal Call Block ....................................................................................................... 205
10.1.16 IP-CS (KX-NS0154) .................................................................................................... 207
10.1.17 IP-PT (IP Proprietary Telephone) ............................................................................... 209
10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES ....................... 210
11 Features and Configurations—K ...................................................... 213
11.1 K .................................................................................................................................... 214
11.1.1 KX-UT Series SIP Phones .......................................................................................... 214
12 Features and Configurations—L ....................................................... 217
12.1 L .................................................................................................................................... 218
12.1.1 LED Indication ............................................................................................................ 218
12.1.2 Line Preference—Incoming ........................................................................................ 220
12.1.3 Line Preference—Outgoing ........................................................................................ 221
12.1.4 Local Alarm Information .............................................................................................. 222
13 Features and Configurations—M ...................................................... 225
13.1 M ................................................................................................................................... 226
13.1.1 Manager Features ...................................................................................................... 226
13.1.2 MEMORY DIALING FEATURES ................................................................................ 227
13.1.3 Message Waiting ........................................................................................................ 229
13.1.4 Music on Hold ............................................................................................................. 231
13.1.5 Mute ............................................................................................................................ 232
14 Features and Configurations—O ...................................................... 233
14.1 O .................................................................................................................................... 234
14.1.1 Off-hook Monitor ......................................................................................................... 234
14.1.2 OGM (Outgoing Message) ......................................................................................... 234
14.1.3 OHCA (Off-hook Call Announcement) ........................................................................ 236
14.1.4 One-look Networking .................................................................................................. 237
14.1.5 One-numbered Extension ........................................................................................... 238
14.1.6 One-touch Dialing ....................................................................................................... 240
14.1.7 Operator Features ...................................................................................................... 241
15 Features and Configurations—P ....................................................... 243
15.1 P .................................................................................................................................... 244
15.1.1 Paging ........................................................................................................................ 244
15.1.2 Paralleled Telephone .................................................................................................. 246
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15.1.3 Pause Insertion ........................................................................................................... 248
15.1.4 PC Programming ........................................................................................................ 249
15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension .... 251
15.1.6 Peer-to-Peer (P2P) Connection .................................................................................. 257
15.1.7 PING Confirmation ..................................................................................................... 260
15.1.8 Power Failure Restart ................................................................................................. 260
15.1.9 Power Failure Transfer ............................................................................................... 260
15.1.10 Predialing .................................................................................................................... 261
15.1.11 Printing Message ........................................................................................................ 261
15.1.12 Privacy Release .......................................................................................................... 262
15.1.13 PRIVATE NETWORK FEATURES ............................................................................. 262
15.1.14 Private Network Features—Centralized Voice Mail .................................................... 284
15.1.15 Private Network Features—NDSS (Network Direct Station Selection) ...................... 288
15.1.16 Private Network Features—Network ICD Group ........................................................ 293
15.1.17 Private Network Features—PS Roaming by Network ICD Group .............................. 295
15.1.18 PRIVATE NETWORK FEATURES—QSIG ................................................................. 296
15.1.19 Private Network Features—QSIG—CCBS (Completion of Calls to Busy Subscriber) ......
298
15.1.20 Private Network Features—QSIG—CF (Call Forwarding) ......................................... 299
15.1.21 Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification
Presentation) and CNIP/CONP (Calling/Connected Name Identification Presentation)
..................................................................................................................................... 300
15.1.22 Private Network Features—QSIG—CT (Call Transfer) .............................................. 301
15.1.23 Private Network Features—QSIG—Enhanced Features ........................................... 302
15.1.24 Private Network Features—VoIP (Voice over Internet Protocol) ................................ 305
15.1.25 PS (Portable Station) .................................................................................................. 310
15.1.26 PS—Directory ............................................................................................................. 312
15.1.27 PS—Feature Buttons .................................................................................................. 313
15.1.28 PS—Ring Group ......................................................................................................... 313
15.1.29 P-SIP (Panasonic SIP Phones) .................................................................................. 317
15.1.30 PT Programming ........................................................................................................ 318
16 Features and Configurations—Q ...................................................... 321
16.1 Q .................................................................................................................................... 322
16.1.1 Quick Dialing .............................................................................................................. 322
17 Features and Configurations—R ...................................................... 323
17.1 R .................................................................................................................................... 324
17.1.1 Redial, Last Number ................................................................................................... 324
17.1.2 Ring Tone Pattern Selection ....................................................................................... 326
17.1.3 Room Status Control .................................................................................................. 327
18 Features and Configurations—S ....................................................... 331
18.1 S .................................................................................................................................... 332
18.1.1 Simple Remote Connection ........................................................................................ 332
18.1.2 SIP (Session Initiation Protocol) Extension ................................................................ 334
18.1.3 SIP (Session Initiation Protocol) CO Line ................................................................... 336
18.1.4 SIP Refer Transfer ...................................................................................................... 337
18.1.5 SIP Server Failover .................................................................................................... 338
18.1.6 SIP-TLS ...................................................................................................................... 339
18.1.7 SMDR (Station Message Detail Recording) ............................................................... 340
18.1.8 SNMP (Simple Network Management Protocol) System Monitor .............................. 347
18.1.9 Special Carrier Access Code ...................................................................................... 348
18.1.10 Speed Dialing, Personal ............................................................................................. 349
18.1.11 Speed Dialing, System ............................................................................................... 350
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18.1.12 SVM (Simplified Voice Message) ............................................................................... 351
18.1.13 Syslog Record Management ...................................................................................... 356
19 Features and Configurations—T ....................................................... 357
19.1 T .................................................................................................................................... 358
19.1.1 TAFAS (Trunk Answer From Any Station) .................................................................. 358
19.1.2 Tenant Service ............................................................................................................ 358
19.1.3 Time Service ............................................................................................................... 363
19.1.4 Timed Reminder ......................................................................................................... 367
19.1.5 TRS (Toll Restriction) .................................................................................................. 368
20 Features and Configurations—U ...................................................... 375
20.1 U .................................................................................................................................... 376
20.1.1 UNIFIED MESSAGING FEATURES .......................................................................... 376
20.1.2 Unified Messaging—Alternate Extension Group ........................................................ 379
20.1.3 Unified Messaging—Auto Forwarding ........................................................................ 379
20.1.4 Unified Messaging—Auto Receipt .............................................................................. 379
20.1.5 Unified Messaging—Automated Attendant (AA) ........................................................ 379
20.1.6 Unified Messaging—Automatic Login ......................................................................... 380
20.1.7 Unified Messaging—Automatic Two-way Recording for Manager ............................. 381
20.1.8 Unified Messaging—Autoplay New Message ............................................................. 382
20.1.9 Unified Messaging—Bookmark .................................................................................. 383
20.1.10 Unified Messaging—Broadcasting Messages ............................................................ 383
20.1.11 Unified Messaging—Call Services ............................................................................. 383
20.1.12 Unified Messaging—Call Transfer Scenario ............................................................... 383
20.1.13 Unified Messaging—Call Transfer Status ................................................................... 384
20.1.14 Unified Messaging—Call Transfer to Outside ............................................................ 384
20.1.15 Unified Messaging—Callback Number Entry ............................................................. 385
20.1.16 Unified Messaging—Caller ID Call Routing ................................................................ 385
20.1.17 Unified Messaging—Caller ID Callback ...................................................................... 385
20.1.18 Unified Messaging—Caller ID Screening ................................................................... 386
20.1.19 Unified Messaging—Caller Name Announcement ..................................................... 386
20.1.20 Unified Messaging—Call-through Service .................................................................. 387
20.1.21 Unified Messaging—Class of Service (COS) ............................................................. 387
20.1.22 Unified Messaging—Company Greeting .................................................................... 387
20.1.23 Unified Messaging—Company Name ........................................................................ 388
20.1.24 Unified Messaging—Covering Extension ................................................................... 388
20.1.25 Unified Messaging—Custom Service ......................................................................... 388
20.1.26 Unified Messaging—Custom Service Builder ............................................................. 389
20.1.27 Unified Messaging—Default Mailbox Template .......................................................... 390
20.1.28 Unified Messaging—Delete Message Confirmation ................................................... 390
20.1.29 Unified Messaging—Dialing by Name ........................................................................ 390
20.1.30 Unified Messaging—Direct Service Access ............................................................... 391
20.1.31 Unified Messaging—Emergency Greeting ................................................................. 391
20.1.32 Unified Messaging—Extension Group ........................................................................ 391
20.1.33 Unified Messaging—External Message Delivery Service ........................................... 392
20.1.34 Unified Messaging—Forwarding to a Mailbox ............................................................ 392
20.1.35 Unified Messaging—Group Distribution Lists ............................................................. 392
20.1.36 Unified Messaging—Hold ........................................................................................... 393
20.1.37 Unified Messaging—Holiday Service ......................................................................... 393
20.1.38 Unified Messaging—Hospitality Mode ........................................................................ 393
20.1.39 Unified Messaging—IMAP Integration ........................................................................ 394
20.1.40 Unified Messaging—Incomplete Call Handling Service ............................................. 395
20.1.41 Unified Messaging—Intercept Routing to a Mailbox ................................................... 395
20.1.42 Unified Messaging—Intercom Paging ........................................................................ 395
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20.1.43 Unified Messaging—Interview Service ....................................................................... 396
20.1.44 Unified Messaging—List All Names ........................................................................... 397
20.1.45 Unified Messaging—Live Call Screening (LCS) ......................................................... 397
20.1.46 Unified Messaging—Logical Extension (All Calls Transfer to Mailbox) ...................... 398
20.1.47 Unified Messaging—Mailbox ...................................................................................... 398
20.1.48 Unified Messaging—Mailbox Capacity Warning ......................................................... 399
20.1.49 Unified Messaging—Manager Service Switching ....................................................... 399
20.1.50 Unified Messaging—Message Reception Mode ......................................................... 400
20.1.51 Unified Messaging—Message Transfer ..................................................................... 400
20.1.52 Unified Messaging—Message Waiting Notification—E-mail Device .......................... 400
20.1.53 Unified Messaging—Message Waiting Notification—Lamp ....................................... 401
20.1.54 Unified Messaging—Message Waiting Notification—Telephone Device .................... 402
20.1.55 Unified Messaging—Microsoft Outlook Integration .................................................... 403
20.1.56 Unified Messaging—Multilingual Service ................................................................... 404
20.1.57 Unified Messaging—No DTMF Input Operation ......................................................... 404
20.1.58 Unified Messaging—On Hold Announcement Menu .................................................. 404
20.1.59 Unified Messaging—Operator Service ....................................................................... 405
20.1.60 Unified Messaging—Password Administration ........................................................... 405
20.1.61 Unified Messaging—Personal Custom Service .......................................................... 406
20.1.62 Unified Messaging—Personal Greetings .................................................................... 406
20.1.63 Unified Messaging—PIN Call Routing ........................................................................ 407
20.1.64 Unified Messaging—Play System Prompt After Personal Greeting ........................... 408
20.1.65 Unified Messaging—Port Service ............................................................................... 408
20.1.66 Unified Messaging—Private Message ........................................................................ 408
20.1.67 Unified Messaging—Recover Message ..................................................................... 409
20.1.68 Unified Messaging—Remote Absent Message .......................................................... 409
20.1.69 Unified Messaging—Remote Call Forwarding Set ..................................................... 409
20.1.70 Unified Messaging—Remote Time Service Set ......................................................... 410
20.1.71 Unified Messaging—Service Group ........................................................................... 410
20.1.72 Unified Messaging—Simplified Tutorial ...................................................................... 410
20.1.73 Unified Messaging—Subscriber Tutorial ..................................................................... 411
20.1.74 Unified Messaging—System Backup/Restore ............................................................ 411
20.1.75 Unified Messaging—System Prompts ........................................................................ 412
20.1.76 Unified Messaging—System Reports ......................................................................... 413
20.1.77 Unified Messaging—System Security ........................................................................ 413
20.1.78 Unified Messaging—Timed Reminder Setting ............................................................ 413
20.1.79 Unified Messaging—Toll Saver ................................................................................... 414
20.1.80 Unified Messaging—Transfer Recall to a Mailbox ...................................................... 415
20.1.81 Unified Messaging—Transfer to Mailbox .................................................................... 415
20.1.82 Unified Messaging—Trunk Service (Universal Port) .................................................. 415
20.1.83 Unified Messaging—Two-way Record/Two-way Transfer .......................................... 416
20.1.84 Unified Messaging—Urgent Message ........................................................................ 417
20.1.85 Unified Messaging—Mailbox Auto Configuration ....................................................... 417
20.1.86 Unified Messaging—Voice Mail Service ..................................................................... 417
20.1.87 Unified Messaging—Voice Mail (VM) Transfer Button ............................................... 418
20.1.88 Unified Messaging—Web Programming .................................................................... 419
20.1.89 UPS (Uninterruptible Power Supply) Integration ........................................................ 420
20.1.90 Upgrading the Software .............................................................................................. 420
20.1.91 User Profiles ............................................................................................................... 421
21 Features and Configurations—V ....................................................... 423
21.1 V .................................................................................................................................... 424
21.1.1 Verification Code Entry ............................................................................................... 424
21.1.2 Virtual PS .................................................................................................................... 425
21.1.3 Voice Mail (VM) Group ............................................................................................... 427
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21.1.4 Voice Mail DPT (Digital) Integration ............................................................................ 430
21.1.5 Voice Mail DTMF Integration ...................................................................................... 436
22 Features and Configurations—W ...................................................... 443
22.1 W ................................................................................................................................... 444
22.1.1 Walking COS .............................................................................................................. 444
22.1.2 Walking Extension ...................................................................................................... 445
22.1.3 Walking Extension, Enhanced .................................................................................... 446
22.1.4 Walking Extension-Home position control .................................................................. 447
22.1.5 Whisper OHCA ........................................................................................................... 449
22.1.6 Wireless XDP Parallel Mode ...................................................................................... 450
23 Appendix ............................................................................................. 453
23.1 Capacity of System Resources .................................................................................. 454
23.2 Tones/Ring Tones ........................................................................................................ 458
23.3 Features that Require Activation Keys ..................................................................... 460
23.4 Supported Management Information Base (MIB) Table ........................................... 462
23.5 Revision History .......................................................................................................... 467
23.5.1 PFMPR Software File Version 004.1xxxx ................................................................... 467
23.5.2 PFMPR Software File Version 004.2xxxx ................................................................... 467
23.5.3 PFMPR Software File Version 004.3xxxx ................................................................... 468
23.5.4 PFMPR Software File Version 004.4xxxx ................................................................... 468
23.5.5 PFMPR Software File Version 004.6xxxx ................................................................... 468
23.5.6 PFMPR Software File Version 006.0xxxx ................................................................... 469
23.5.7 PFMPR Software File Version 007.xxxxx ................................................................... 469
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Section 1
For Your Safety
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1.1 For Your Safety
1.1.1 For Your Safety
Description
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
CAUTION
This notice means that misuse could result in
injury or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
CAUTION
•The software contained in the TRS and ARS features to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they are placed
into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes
as they are established will restrict the customer and users of the PBX from gaining access to the network
and to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
•There is a risk that fraudulent telephone calls will be made in the following cases:
–A third party discovers a personal identification number (PIN) (verification code PIN or extension PIN)
of the PBX.
–Using the CO line-to-CO line Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of
fraudulent use, we strongly recommend:
a. Keeping PINs secret.
b. Selecting complex, random PINs that cannot be easily guessed.
c. Changing PINs regularly.
•To the Administrator or Installer regarding account passwords
1. Please provide all system passwords to the customer.
2. To avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and
inform the customer of the importance of the passwords, and the possible dangers if they become
known to others.
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3. The PBX has no passwords set initially. For security, select an installer password as soon as the
PBX system is installed at the site.
4. Change the passwords periodically.
5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum
protection against unauthorized access.
1.1.1 For Your Safety
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