Panasonic KX-NS700 Owner's manual

Feature Manual
Hybrid IP-PBX
Model No. KX-NS700
KX-NS700 manuals are specific to the KX-NS700 only. Please refer to the KX-NS700G Quick Reference
Guide if you are using the KX-NS700G model. Some specifications/functions described in this manual may
be different.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 18" before using this product.
KX-NS700: PFMPR Software File Version 007.00000 or later
Document Version 2017-06

Introduction
About the Feature Manual
The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and
facilities.
The Feature Manual is divided into the following sections:
Section 1, For Your Safety
Provides important information about operating the PBX safely and securely.
Sections 2 to 22, Features and Configurations
Describes the call handling, system configuration and administration features of the PBX.
Section 23, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Manual.
Functional Limitation
The feature (explained below) that displays the registered name on the second line of a display PT’s LCD is
supported by the following models only:
•KX-NT543 / KX-NT546 / KX-NT553 / KX-NT556 / KX-NT560
•KX-DT543 / KX-DT546
If a name is registered in the Personal Speed Dialing Directory or System Speed Dialing Directory, it is
displayed on the second line of a display PT’s LCD when you make a call to that directory entry in one of the
following ways:
1. When you make a CO line call using that directory.
2. When you use the REDIAL button to redial the number dialed in 1.
3. When you use the Outgoing Call Log to redial the number dialed in 1.
This limitation applies to the following manuals and chapters.
Feature Manual
•17.1.1 Redial, Last Number
•18.1.10 Speed Dialing, Personal
•18.1.11 Speed Dialing, System
Operating Manual
•1.4.2 Call Log, Outgoing
•1.4.3 Directories
Mobile Softphone (KX-UCMA) will be supported at PBX software version 005.00000 and later.
Operation of the KX-NTV series depends on the PBX software file version and the firmware version of the
KX-NTV series.
Video feeds cannot be displayed on KX-HDV series SIP phones in the following cases:
•When an incoming call is received through an incoming call distribution group
•During a conference call
Introduction
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•When a call is switched between the main extension and the sub extension in a one-numbered extension
pair
•When a held call is retrieved by an extension other than the one which held the call
References Found in the Feature Manual
Installation Manual References
The PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX.
Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
PC Programming Manual References
Commonly used settings can be programmed using the Maintenance Console (→ 15.1.4 PC Programming).
These PC programming items are noted throughout the Feature Manual for your reference by title and
System Menu number.
PT Programming Manual References
Commonly used settings can be programmed using a display PT (→ 15.1.30 PT Programming). These PT
programming items are noted throughout the Feature Manual for your reference by title and program
number.
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The Operating Manual describes how users can access commonly used PBX features and functions with
their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS
Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual
and other manuals. Click on a link to jump to that section.
Linked items include:
•Installation Manual References
•Feature Manual References
•Operating Manual References
•PT Programming References
•PC Programming References
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
Note
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover
of this manual. To confirm the software version of your PBX, see How do I confirm the software
version of the PBX or installed cards? in 2.3 Frequently Asked Questions (FAQ) of the PC
Programming Manual, or [190] Main Processing (MPR) Software Version Reference in the PT
Programming Manual.
•Some optional hardware, software, and features are not available in some areas, or for some PBX
models. Please consult the seller where you purchased this PBX for more information.
Introduction
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•Product specifications are subject to change without notice.
•Since KX-NT630 and KX-NT680 are equivalent to the KX-NT500 series, read the KX-NT500 series as
the KX-NT600 series in this manual.
•All system programming can be performed through PC programming (→ 15.1.4 PC Programming).
However, only a subset can be performed through PT programming (→ 15.1.30 PT Programming).
Throughout this manual, programming references are included as follows:
PC Programming
The number within the brackets indicates the System Menu number for the Maintenance Console.
→ 14.1 PBX Configuration—[6-1] Feature—System Speed Dial—CO Line Access Number +
Telephone Number
PT Programming
The number within the brackets indicates the programming number that is entered when performing
PT programming.
→ [001] System Speed Dialing Number
For further details, please refer to the PC Programming Manual and PT Programming Manual.
•In this manual, "KX-NT500 series" means KX-NT543, KX-NT546 and KX-NT560.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc., and
any use of such marks by Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
Introduction
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List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ANI
Automatic Number Identification
APT
Analog Proprietary Telephone
ARS
Automatic Route Selection
B
BGM
Background Music
C
CA
Communication Assistant
CCBS
Completion of Calls to Busy Subscriber
CDPG
Call Distribution Port Group
CF
Call Forwarding—QSIG
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—QSIG
CTI
Computer Telephony Integration
D
DHCP
Dynamic Host Configuration Protocol
DID
Direct Inward Dialing
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DPT
Digital Proprietary Telephone
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FOS
Front Office Software
FWD
Call Forwarding
List of Abbreviations
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G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L-CO
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
N
NDSS
Network Direct Station Selection
NTP
Network Time Protocol
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
P
P-SIP
Panasonic SIP Phones: KX-HDV series/
KX-TGP600; KX-NTV150 (Communication IP
camera); KX-NTV160 (Video door phone);
KX-UCMA (Mobile Softphone)
PDN
Primary Directory Number
PIN
Personal Identification Number
PING
Packet Internet Grouper
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SNMP
Simple Network Management Protocol
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
TRG
Trunk Group
TRS
Toll Restriction
U
UCD
Uniform Call Distribution
UM
Unified Messaging
UPS
Uninterruptible Power Supply
List of Abbreviations
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V
VM
Voice Mail
VoIP
Voice over Internet Protocol
VPS
Voice Processing System
X
XDP
EXtra Device Port
List of Abbreviations
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List of Abbreviations
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Table of Contents
1 For Your Safety ..................................................................................... 17
1.1 For Your Safety .............................................................................................................. 18
1.1.1 For Your Safety ............................................................................................................. 18
2 Features and Configurations—A ........................................................ 21
2.1 A ...................................................................................................................................... 22
2.1.1 Absent Message ........................................................................................................... 22
2.1.2 Account Code Entry ...................................................................................................... 23
2.1.3 ARS (Automatic Route Selection) ................................................................................ 24
2.1.4 Automatic Callback Busy (Camp-on) ............................................................................ 30
2.1.5 Automatic Extension Release ....................................................................................... 31
2.1.6 Automatic Fax Transfer ................................................................................................ 31
2.1.7 Automatic Time Adjustment .......................................................................................... 32
2.1.8 Automatic Call Charge Calculation ............................................................................... 34
3 Features and Configurations—B ........................................................ 37
3.1 B ...................................................................................................................................... 38
3.1.1 BGM (Background Music) ............................................................................................ 38
4 Features and Configurations—C ........................................................ 39
4.1 C ...................................................................................................................................... 40
4.1.1 CA (Communication Assistant) ..................................................................................... 40
4.1.2 Call Distribution Port Group .......................................................................................... 41
4.1.3 Caller ID ........................................................................................................................ 42
4.1.4 Call Hold ....................................................................................................................... 46
4.1.5 Call Log, Incoming ........................................................................................................ 48
4.1.6 Call Monitor .................................................................................................................. 51
4.1.7 Call Park ....................................................................................................................... 53
4.1.8 Call Pickup .................................................................................................................... 54
4.1.9 Call Splitting .................................................................................................................. 59
4.1.10 Call Transfer ................................................................................................................. 59
4.1.11 CALL WAITING FEATURES ........................................................................................ 62
4.1.12 Call Waiting Tone .......................................................................................................... 64
4.1.13 CELLULAR PHONE FEATURES ................................................................................. 65
4.1.14 CLI (Calling Line Identification) Distribution .................................................................. 66
4.1.15 CLIP (Calling Line Identification Presentation) ............................................................. 67
4.1.16 CO Line Access ............................................................................................................ 69
4.1.17 CO Line Call Limitation ................................................................................................. 71
4.1.18 Conference ................................................................................................................... 72
4.1.19 Conference Group Call ................................................................................................. 74
4.1.20 Confirmation Tone ........................................................................................................ 77
4.1.21 Consultation Hold ......................................................................................................... 78
4.1.22 COS (Class of Service) ................................................................................................ 79
4.1.23 CPC (Calling Party Control) Signal Detection .............................................................. 80
4.1.24 CTI (Computer Telephony Integration) ......................................................................... 80
5 Features and Configurations—D ........................................................ 83
5.1 D ...................................................................................................................................... 84
5.1.1 Data Line Security ........................................................................................................ 84
5.1.2 DHCP (Dynamic Host Configuration Protocol) Assignment ......................................... 84
5.1.3 DHCP (Dynamic Host Configuration Protocol) Server ................................................. 84
5.1.4 Dial Mode Selection ...................................................................................................... 85
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5.1.5 Dial Tone ....................................................................................................................... 85
5.1.6 Dial Tone Transfer ........................................................................................................ 87
5.1.7 DID (Direct Inward Dialing) ........................................................................................... 88
5.1.8 DIL (Direct In Line) ....................................................................................................... 90
5.1.9 Direct SIP Connection .................................................................................................. 91
5.1.10 DISA (Direct Inward System Access) ........................................................................... 93
5.1.11 Display Information ..................................................................................................... 105
5.1.12 Distribution Order ....................................................................................................... 106
5.1.13 DND (Do Not Disturb) ................................................................................................. 107
5.1.14 Door Open .................................................................................................................. 108
5.1.15 Doorphone Call ........................................................................................................... 109
5.1.16 DSP Resource Advisor ............................................................................................... 110
5.1.17 DSP Resource Reservation ........................................................................................ 112
5.1.18 DSP Resource Usage ................................................................................................. 113
6 Features and Configurations—E ....................................................... 117
6.1 E .................................................................................................................................... 118
6.1.1 EFA (External Feature Access) .................................................................................. 118
6.1.2 E-mail Notification for Extension Users ...................................................................... 118
6.1.3 E-mail Notification for Manager .................................................................................. 119
6.1.4 E-mail Notification of Sensor Alarm ............................................................................ 120
6.1.5 E-mail Notification of System-level Events ................................................................. 121
6.1.6 Emergency Call .......................................................................................................... 121
6.1.7 Executive Busy Override ............................................................................................ 122
6.1.8 Extension Dial Lock .................................................................................................... 123
6.1.9 Extension Feature Clear ............................................................................................. 124
6.1.10 Extension PIN (Personal Identification Number) ........................................................ 125
6.1.11 Extension Port Configuration ...................................................................................... 126
6.1.12 External Relay ............................................................................................................ 127
6.1.13 External Sensor .......................................................................................................... 128
7 Features and Configurations—F ....................................................... 131
7.1 F .................................................................................................................................... 132
7.1.1 Fixed Buttons .............................................................................................................. 132
7.1.2 Flash/Recall/Terminate ............................................................................................... 133
7.1.3 Flexible Buttons .......................................................................................................... 135
7.1.4 Flexible Numbering/Fixed Numbering ........................................................................ 138
7.1.5 Floating Extension ...................................................................................................... 142
7.1.6 FOS Interface ............................................................................................................. 144
7.1.7 FWD (Call Forwarding) ............................................................................................... 145
7.1.8 FWD/DND Button, Group FWD Button ....................................................................... 150
8 Features and Configurations—G ...................................................... 153
8.1 G .................................................................................................................................... 154
8.1.1 GROUP FEATURES .................................................................................................. 154
9 Features and Configurations—H ...................................................... 161
9.1 H .................................................................................................................................... 162
9.1.1 Hands-free Answerback ............................................................................................. 162
9.1.2 Hands-free Operation ................................................................................................. 163
9.1.3 Headset Operation ..................................................................................................... 163
9.1.4 HOSPITALITY FEATURES ........................................................................................ 164
9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ....
165
9.1.6 Hot Line ...................................................................................................................... 166
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