Nortel Meridian 1 PC Console Interface Unit Installation guide

Nortel Communication Server 1000
Hospitality Messaging Server 400
Pre-Installation Overview Guide
Document Number: NN42350-300
Document Release: 1.0
Date: April 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements,
configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full
responsibility for their applications of any products specified in this document. The information in
this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of
Nortel Networks.

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April 2006
Revision History
Date Version Description
April 2006 1.0 HMS400 Pre-Installation Overview Guide initial
release
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Table Of Contents
Chapter 1: About this Guide.......................................................................................................................... 7
Where to Start............................................................................................................................................ 7
Denan Regulatory Compliance (Japan only)........................................................................................... 7
Chapter 2: Pre-installation Activities and Checklists.................................................................................... 9
Required Tools .......................................................................................................................................... 9
Required documents................................................................................................................................. 9
Installation Checklists.............................................................................................................................. 10
Site Inspection Checklist ..................................................................................................................... 10
Site Preparation ................................................................................................................................... 10
Pre-Installation Checklist..................................................................................................................... 11
Chapter 3: Installation Task Overview........................................................................................................ 13
Appendix A: Installing HMS 400 in place of Meridian Mail HVS............................................................... 15
Programming ports on the CS1000........................................................................................................ 15
Feature differences between HMS and HVS ........................................................................................ 15
Appendix B: Post-Installation Tracking and Testing.................................................................................. 19
Site Identification ..................................................................................................................................... 19
General System Information................................................................................................................... 19
HMS400 Information ............................................................................................................................... 20
Channel Extension Numbers (DN)..................................................................................................... 20
M1 Programming Check ......................................................................................................................... 20
Guest Voicemail Test Script.................................................................................................................... 21
Check In................................................................................................................................................... 22
Check Out................................................................................................................................................ 22
Leave & Retrieve Voice / Text Message................................................................................................ 23
Guest Mailbox features ........................................................................................................................... 26
Office Voicemail Test Script.................................................................................................................... 26
Auto Wakeup Test Script ........................................................................................................................ 27
Minibar Entry System .............................................................................................................................. 28
Auto Attendant Test Script ...................................................................................................................... 29
Telephone UI Menu................................................................................................................................. 31
Room Status Test Script ......................................................................................................................... 31
Sign off ..................................................................................................................................................... 32
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Chapter 1: About this Guide
Where to Start
The Hospitality Messaging Server 400 Pre-Installation Guide provides an overview
of installing the HMS 400 system
•The primary purpose of the guide is to provide a road map for installing a new system to
ensure success.
•The guide also provides additional information on transitioning from a Meridian Mail HVS
installation to an HMS 400 solution.
Denan Regulatory Compliance (Japan only)
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Chapter 2: Pre-installation Activities and Checklists
Required Tools
The HMS 400 can be installed with standard telephone technician tools, including:
•Antistatic ESD wrist strap (recommended)
•Various sizes of Phillips cross-head and standard screwdrivers
•A set of hex nut drivers
•Side cutters
•Jumper removal tool or needle-nosed pliers
•Tweezers
•Tape measure for determining cable lengths
•A flashlight for examining the interior of a server chassis
•Pen for writing notes, cable lengths, and cable identifications
•Cable tie wraps
•Cable identification labels
•Punch down tool if the digital lines off of the PBX are to be punched down to the MDF rather
than run through the supplied breakout boxes.
•Equipment log. The equipment log is used to record the model and serial number of the
system, all installed options, and other information.
•A computer with a CD-ROM drive that is separate from the HMS 400 server (such as a laptop
computer). This is required for reading documentation on CD-ROM and for connecting to the
internet for PEP downloads.
Ensure you have all required tools before starting the installation process.
Required documents
All HMS 400 documents come on the documentation CD-ROM supplied with your server (order code
NTUB30CA), but you need to regularly visit the Nortel Product Support documentation portal for the
most recent versions of the NTPs. This can be found at:
•www.nortel.com/documentation
The following documents should be available in either hard copy or soft copy during the installation:
•HMS 400 Installation and Configuration Guide (NN42350-301)
•HMS 400 Administration Guide (NN42350-600)
•HMS 400 Maintenance Guide (NN42350-101)
•HMS 400 Staff User Card English (NN42350-102)
•HMS 400 Guest User Card English (NN42350-103)
•HMS 400 Staff TUI User Guide English (NN42350-100)
You also need to obtain the most recent Distributor Technical Reference (DTR) Bulletin from the Nortel
Partner Information Center at:
•www.nortel.com/pic
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You will need a user name and password to access the Partner Information Center. The DTR provides
details on the currently supported PEPs and information that did not make it into the NTPs.
Installation Checklists
Complete all of the following checklists before attempting to install the HMS 400 system.
Site Inspection Checklist
Before performing hardware installation ensure the following has been done during site inspection:
Check Description
Ensure that a “water fire-retardant” system is not present in the chosen
location. If this system is accidentally activated, it will severely damage
the server.
Ensure that there are no heat sources near the peripherals and
ventilation.
Ensure that the area is clean and clear of any debris.
Ensure that there is adequate space for all equipments.
Ensure that there is a desk, shelf or table for the monitor, keyboard,
mouse and modem (more space will be needed in a multi-server
environment).
Ensure that an external analog phone line is available for the modem.
Ensure there are enough power outlets for the server, monitor, and
modem (more power outlets will be needed for multi-server systems).
Ensure that the 10/100 BaseT Hub/Switch and Cat5 cables are
available for the servers (for multi-servers only).
Site Preparation
The following items should be made available before going on-site for installation:
Check Description
Completed Pre-installation checklist
Sufficient power points with AC rating of 110V/220V
UPS of at least 400VA with Power Management software
recommended
1 LAN point (Optional)
56Kb USB Modem – recommended NTUB30HA: Orderable from Nortel
only in NA. Customers outside of NA will have to source for their own
USB modems (Requirement for remote technical support)
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Minimum of 8 modular telephone cords (RJ11) of at least 3m in length
each (actual number dependent on total number of channels
purchased)
9 pin female terminated RS232 cable laid from PMS Interface PC to
HMS400 PC (PMSI). If cable length is more than 50ft, line
modem/booster is required.
9 pin female terminated RS232 cable laid from PBX PMS serial port to
HMS400 PC (for the proper cable, see HMS400 PMSI Cabling
Specifications below).
Pre-Installation Checklist
Apart from the site preparations, also ensure the following information has been gathered before
the installation is carried out to ease in system configuration:
Check Description
Obtain the PBX software version and ensure the required messaging
patches have been installed.
Find out the number of channels (based on the key code) to be
assigned for these modules:
Voicemail - _____ Incoming Channels
AWU - ______ Incoming/Outgoing Channels
Minibar Entry and/or Room Status - ____ Incoming Channels
Gather the following Minibar requirements:
Minibar Items List and Charges: Ready Not Ready
Direct line to access HMS 400 System: Yes No
1 analog direct line connected to Modem:
Yes No
Guest Rooms and Extensions list:
Yes No
Admin Extensions list and who should have a mailbox:
Yes No
Obtain Room/Maid Status Codes from the Hotel’s PMS
Obtain Language Codes from the Hotel’s PMS
Obtain Hotel PMS’s Serial Link Transmission Rate and Communication
Protocols (e.g. 9600,N,8,1)
Is the HMS 400 replacing an existing Meridian Mail HVS system? If so,
review Appendix A of this document.
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Chapter 3: Installation Task Overview
This section provides a high-level overview of the basic installation tasks and cross-references to
where descriptions of these tasks can be found in the HMS 400 NTPs.
Step Activity NTP reference
1 Ensure pre-installation checklists complete HMS 400 Installation and
Configuration Guide
Chapter 2
2 Punch down lines for digital ports from PBX HMS 400 Installation and
Configuration Guide
Chapter 2
3 Program digital set ports and hunt groups on the CS1000 HMS 400 Installation and
Configuration Guide
Chapter 3
4 Unpack and inspect server(s) HMS 400 Installation and
Configuration Guide
Chapter 4
5 Connect peripherals to server(s) HMS 400 Installation and
Configuration Guide
Chapter 4
6 Connect digital ports to HMS 400 PBX interface boards
(either via punch down to MDF or breakout boxes)
HMS 400 Installation and
Configuration Guide
Chapter 2
7 If multi-server, set up networking between servers HMS 400 Installation and
Configuration Guide
Chapter 5
8 Connect hotel Property Management System to HMS 400
via serial link
HMS 400 Installation and
Configuration Guide
Chapter 2
9 Connect HMS 400 PMSI interface to CS1000 serial port HMS 400 Installation and
Configuration Guide
Chapter 2
10 Boot up HMS 400 Server(s) to ensure operating system
and HMS 400 software installed correctly.
HMS 400 Installation and
Configuration Guide
Chapter 7
11 Check that Dialogic drivers are correctly configured and
then start the services. Once the services are running,
check the back of the Dialogic board/s to ensure that no
Error numbers (E1 – E8) for valid ports appear on the LED
display.
Note: Ports that are not keycode-activated will have error
numbers. Those are fine.
HMS 400 Maintenance Guide
Chapter 4
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12 Install most recent Product Enhancement Packages
(PEPs) from Enterprise Solutions PEP Library
(www.nortel.com/espl)
HMS 400 Distributor Technical
Reference
13 Set up test mailboxes (both Admin and Guest) on HMS 400 HMS 400 Installation and
Configuration Guide
Chapter 6
14 Test that all digital ports respond properly on both CS1000
and HMS 400
HMS 400 Maintenance Guide
Chapter 2
15 Test Property Management System Interface link to ensure
communication between PMS, HMS and PBX is
established
HMS 400 Maintenance Guide
Chapter 2
16 Set up Admin users HMS 400 Administration Guide
Chapter 4
17 Set up Auto Attendant flows HMS 400 Administration Guide
Chapter 3
18 Set up guest mailboxes HMS 400 Administration Guide
Chapter 5
19 Test and document complete configuration This document, Appendix B
20 Cut into live service
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Appendix A: Installing HMS 400 in place of Meridian
Mail HVS
This section provides recommendations for sites that are moving from the old Meridian Mail
Hospitality Voice Services solution to the new HMS 400 product.
Programming ports on the CS1000
One of these issues is how the ports are programmed. As you all probably know, the Meridian
Mail ports are programmed as an ACD group. This enables you to use the lead ACD DN as the
number on all of your MWK definitions on all your sets.
On an HMS400 system the ports are programmed in a Group Hunt list with Round Robin hunting
and the hunt list is assigned a Pilot DN using LD57. This means that you can not use the pilot DN
when you define a Message waiting key on a phone.
You are required to program a dummy ACD number and Night Call Forward (NCF) it to the pilot
DN of the HMS400. You can then use this dummy ACD number on all MWK definitions. It should
also be noted that this only applies to phones that are programmed after the conversion to the
HMS400.
The sets that were programmed on the original Meridian Mail will continue to work fine. Only new
sets programmed after conversion will have to have the dummy ACD number in its MWK definition.
For this reason it is possible to program the HMS400 with its main entry point as the old voice mail
access number, but some extra programming will be needed to accommodate the Dummy ACD
number.
If you are installing a new PBX and a new HMS400, then the dummy ACD number must be used
on all phones. This can be accomplished several different ways depending on how the customer
wants it done.
Feature differences between HMS and HVS
The HMS 400 is not an exact replacement for the Meridian Mail HVS product. Some differences in
functionality do exist and these need to be documented to end-customes during the sales and
installation process. The table below summarizes the feature differences:
Feature Meridian Mail
HVS
Hospitality
Messaging Server
400
System Features
Disk to Disk back-up & restore No Yes
Disk Shadowing or RAID 1 (disk mirroring) Yes No
Minimum four voice prompt languages/system Yes Yes
Remote Maintenance Access Yes Yes
Maintenance/Admin Format - GUI based look/feel No Yes
Guest admin back-up terminal for downed PMS Yes Yes
Support for the AMIS-A analog networking protocol Yes No
Auto-Attendant services: Yes Yes
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Feature Meridian Mail
HVS
Hospitality
Messaging Server
400
Time of day, day of week, holiday controllers Yes Yes
1 - 9 key presses + revert DN & options repeat Yes Yes
Up to 20 layers deep Yes Yes
Announcement service - 10 minutes in record length 4 min Yes
Fax on Demand service - same service or fax call back Yes No
Voice Forms - recorded question/responses Optional * No
Remote DTMF access to change menu/time of day
service
Yes No
DID voice prompt maintenance access Yes No
Auto-Attendant services access to voice mailbox Yes Yes
Broadcast messaging to all, or partial users local or
remote
Yes Yes
Centralized Messaging support for multi-PBX solution Yes No
System Reports Yes Yes
System Alarms Yes Yes
MWI Yes Yes
Remote Notification Yes No
Guest Features
Guest configurable greeting Yes Yes
Guest Configurable passcode Yes Yes
Assign Guest Passcode through PMS or Database Yes Yes
Network (LAN) Compatible No No
Guest Messaging tutorial Yes No
Abbreviated telephone user interface Yes No
Automatic Check-in Comfort Message Yes Yes
Auto-login/auto-play Yes Yes
Multiple Guest rooms per mailbox No Yes
Move Guest between rooms/msg preservation Yes Yes
Group Guest message delivery No Yes
Automated Guest Service Menus Yes Yes
Room Number to Extension Translation No Yes
Guest Language Set by PMS Yes Yes
Dual language voice prompting per guest mailbox Yes Yes
Guest Text Messaging No Yes
Guest message deletion restore Yes Yes
Room status (Maid/Butler TUI room status) Yes Yes
Auto Wake-up w/snooze No Yes
Multi-language auto-wake-up Yes Yes
Multi-auto-wake times ups/room No Yes
Guest msg remote access during stay Yes Yes
Staff Features
Message copy to another mailbox Yes Yes
System distribution list (shared) Yes Yes
New user tutorial Yes No
Operator revert number Yes Yes
Remote Notification Yes No
Message blocking (scheduled absence) Yes No
Local on-switch greeting Yes No
External DID greeting Yes Yes
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Feature Meridian Mail
HVS
Hospitality
Messaging Server
400
Personnel mailbox administration Yes Yes
Compose msg to other mailboxes Yes Yes
Express msg telephone by-pass No Yes
Ability to pre-pend TUI commands (power user) Yes Yes
Interactive voice response for room status update No Yes
Interactive voice response for minibar posting No Yes
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Appendix B: Post-Installation Tracking and Testing
Nortel recommends that at the end of the installation process, you complete this form and the
associated testing to ensure the system is completely operational and the customer is satisfied with the
installation.
This hardcopy can be printed out, or an MS Word version of the document can be obtained from
www.nortel.com/documentation.
Site Identification
Order Number Customer ID
Customer Name Contact
Email
Telephone #
Address
Fax #
Product Version
Installer/s Install and Cutover
Date
General System Information
Dongle Serial Number
Modem Number
PEP installed
PBX Model
PBX software release
PMS Brand and version
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HMS400 Information
Nmber of Channels
Voice Mail Minbar/Room Status
Voicemail General Minibar/Room Status
Pilot Number Pilot Number
TUI Access #
AA Access #
PMS Baud Rate, Parity, Data
Bit, & Stop Bit
Channel Extension Numbers (DN)
1 11 21 31
2 12 22 32
3 13 23 33
4 14 24 34
5 15 25 35
6 16 26 36
7 17 27 37
8 18 28 38
9 19 29 39
10 20 30 40
M1 Programming Check
Check the Hunt Group Programming:
•Ensure all channels in the hunt group answer when dialing the PLDN
•Ensure Class of Service on sets is correct, especially for message waiting indicators.
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