Ovation ascend User manual

Ascend

TABLE OF CONTENTS
Package Contents 3
Getting Started 5
Battery Information 7
Wearing your Ovation Ascend 10
Ear Tubes and Tips 12
QuickFit Program Selection 15
Volume Adjustment 16
Directional Microphone (Noisy Mode) 17
Telecoil/Phone Mode 18
Troubleshooting 21
Caring for your Ovation hearing aid 23
Warranty and Returns 25
Technical Specifications 27
FDA Information 29

USER GUIDE
Thank you for choosing Ovation Hearing and congratulations
on taking control of your hearing health.
While no hearing device can restore normal hearing health or
prevent or improve a hearing impairment, your Ovation Ascend
can improve the quality of your life by making sounds easier to
hear. Here are a few tips to help you get the most benefits from
your Ovation Hearing aid.
If you have never worn a hearing aid before, there may be an
adjustment period of up to a few weeks before you can begin
to enjoy all the benefits that your Ovation offers. Be patient as
you adjust to wearing your Ovation Ascend and begin hearing
sounds that you previously had been missing. We recommend
that you start by only wearing your Ascend unit for an hour or
two a day and gradually extend the period of time as you get
more comfortable.
Please read the following instructions to better understand how
to use your Ovation Ascend and how to maximize your hearing
experience.
Thank you again for choosing Ovation Hearing.
www.OvationHearing.com
1

Your Ovation Ascend comes equipped with all the features and
benefits you need to enjoy all of life’s sounds once again:
•InnovativeQuickFitfeaturewhichempowersyoutopersonalize
your hearing experience by choosing from multiple program
settings to find just the right fit for you in any situation.
•DirectionalmicrophoneandspecialNoisyModeprogram
allows for greater focus and enhanced speech clarity in noisy
environments.
•On-devicevolumecontrol.
•Telecoil/phonemodeforusewithmostsmartphonesandwith
other compatible telephones and looped locations.
We recommend that you start your adjustment period in relative-
ly quiet environments, but as you get more comfortable, we en-
courage you to also experiment with the different hearing settings
to find the best option for you in different listening environments.
In all environments – but especially in noisy ones – you may find
it helpful to face the individual speaking to you or to sit or stand
near the source of the sound.
2

PACKAGE CONTENTS
In addition to your Ovation Ascend hearing aid, we have
included the following accessories to help you maximize
your hearing experience.
Ovation Ascend Tubes and Tips
*Tubes labeled in RED are for right ear; Tubes labeled in
BLUE are for left ear
3
•1SetOpen-FitEarTips
•1SetDouble-DomeEarTips
•1SetOpen-FitZipTips
•1SetClosedZipTips
•2 Ear Tubes
Ear Tube
Double Dome
Open Fit
Zip

Batteries
6-monthsupplyofSize312batteries
Cleaning Brush & Cleaning Wire
Use brush for removing wax around the ear tip and use wire
to clean tubing (after removing from device body).
Protective Storage Case
Your Ovation storage case is heavily padded and designed
to be portable. We recommend keeping your device in the
storage case or in a dry box when not in use.
Quick Start Guide
Featuring quick tips to
get the most out of
your Ovation device
and guidance on how
to keep it clean and
in optimal working
condition.
4

GETTING STARTED
Rocker switch – the rocker switch is used to change between
program settings using our exclusive QuickFit technology
and is used to control the volume.
Battery door – this also serves as the On/Off switch. Close
the door to turn on your device. Open the door to turn off
the device.
Ear tube & tip – each unit comes equipped with an ear tube
& tip that connects to the unit’s speaker. Amplified sound
travels through the ear tube & tip to your ear. The ear tube
also features a retention loop to help keep the tube and tip
in place.
Directional microphone – your Ascend’s directional micro-
phone can be activated to suppress background noise and
allow for greater speech focus in noisy environments.
Programming port – covered by a small, black flap on the
back of the device body, this slot is used by our engineers
to program your device. Please do not remove the flap or
tamper with the port.
5

6
Rocker
Switch
Programming Port
Directional
Microphone
Ear Tube
Battery Door
Ear Tip

7
BATTERY
Your Ovation Ascend uses a size 312 battery.
Pleaseusehigh-qualitybatteriesbecausetheyaremorecon-
sistentinsize.Lesser-qualitybatteriescanvaryinsize–even
by only 1 or 2 millimeters – making them unusable in your
Ovation device.
Pulling off the plastic sticker activates the battery. Do not
pull the tab off until you need to use the battery. The bat-
teries may take up 2 minutes to fully activate after the tab is
removed.
With proper use and care, each battery should last about 1 week.
Note: A warning of a periodic, single beep indicates that the
battery needs to be replaced.
312 Battery
Rounded Edge

8
INSTALLING THE BATTERY
Step 1
Using your fingernail, gently pull up on the battery door tab
until the door swings open.
Note: Do not push against the volume button and do not open
the battery door too far or damage may occur.
Step 2
With the top of the battery door facing you, hold the battery
with the rounded edge positioned toward the back, place
the battery into the battery compartment.
Note: The rounded side of the battery is negative and the
completely flat side is positive. The flat side (+) needs to be
facing the top of the battery door.

9
Step 3
With the battery installed, remove the plastic sticker and
close the battery door to turn the device on. To turn off the
device and to prevent battery use when not using the device,
gently pull the battery door open.
Match at (+) side of the battery with
the top of the battery door

WEARING YOUR OVATION ASCEND
On/O Switch
The battery door on your Ovation Ascend not only allows
access to the battery, but also serves as the On/Off switch.
ON: Simply close the battery door.
OFF: Open the battery door when you are not wearing
your Ascend to turn the unit off and conserve battery life.
Opening the battery door also allows internal
moisture to evaporate which keeps the device’s
electronics working well.
10

Placing the unit in the ear
First, look for the colored marking on the ear tube. A blue
mark indicates that the unit is for the left ear and a red
mark indicates that unit is for the right ear.
Next, place your Ovation Ascend over the top of your ear
until it rests securely behind your ear.
While holding your Ascend in place, insert the ear tip into
the ear canal, and curl/tuck the retention loop along the
body of your ear.
Note: You may find it helpful to use a mirror the first few times
you are placing or removing your Ovation Ascend.
11

12
EAR TUBE & TIP
Replacing ear tube & tip
Your ear tube & tip will come connected. For optimal
performance, replace ear tube & tip at least once every two
months.
Removing an ear tip
Use your index finger and thumb to grip the ear tube near
the tip. Then, use your other hand to pinch off the ear tip
from the end piece. You may need to use some force to
remove the tip.
Attaching an ear tip
Place a new ear tip onto the ear tube by
pressing the tip over the ribbed portion
of the tube. Be sure that the ear tip is
securely fastened to the tube. You should
be able to tug the tip slightly without
removing it from the tube.

13
Removing the ear tube
Grasp the “device end” of the ear tube; gently rotate the
tubeinacounter-clockwisedirectionuntilthetubereleas-
es from the unit.
Attaching the ear tube
Gently push the “device end” of the ear tube onto the unit
and gently turn it in a clockwise direction until the device
end of the tube is flush with the body of the unit.
Turn counter-clockwise to remove
Turn clockwise to attach

14
Cleaning ear tube & tip
Between replacements, you’ll need to clean the ear tube &
tip with a cleaning wire, typically once a week.
Remove the ear tube & tip from unit. Thread the cleaning
wire through the ear tube, starting at the “device end,”
until it comes out at the “ear tip end,” then pull the
cleaning wire back out through the tube. Be sure to wipe
off the wire before the next cleaning.
Clean the ear tip with a dry cloth.
Note: Note: Make sure you always begin threading the
wire through at the “device end” and do not begin at the
“ear tip end”.

15
QUICK FIT PROGRAM SELECTION
Your Ovation Ascend features exclusive QuickFit technology which
allows you to choose from multiple hearing settings, enabling you
to customize your device to your specific needs in a variety of
listening environments. Spend time sampling each program setting
to determine which one you like best. Use that setting the majority
of the time.
Simply press and release the upper portion of the rocker switch
for 3 seconds to change the program setting. Continue pressing
and releasing the rocker switch for 3 seconds each time to sample
the available hearing programs. The Ascend unit will beep to let
you know which setting has been selected.
Note: Each time the battery door is opened or the battery is removed,
your Ovation Ascend will default back to Setting #1.

16
VOLUME ADJUSTMENT
The rocker switch is also used to adjust the volume within each of
the QuickFit programs, enabling you to control the loudness of
sounds you are hearing and giving you additional control over your
listening experience.
To increase volume: tap and release the upper portion of the rocker
switch
To decrease volume: tap and release the lower portion of the rocker
switch.
Note: You only need to tap the rocker switch to change volume set-
tings. You will hear a beep at each volume interval.

17
NOISY MODE / DIRECTIONAL MICROPHONE
(QUICK FIT PROGRAM SETTING #3)
Your Ovation Ascend is equipped with two microphones and a special
Noisy Mode, which offers users true directionality in noisy situations
when you want to suppress background noise and focus on speech.
Noisy Mode is QuickFit Program Setting #3 on your device. Simply
press and release the rocker switch (as described on pg 15) until
you hear 3 beeps. While in Noisy Mode, your device will switch
fromanOmni-DirectionalhearingexperiencetoaDirectional
hearing experience, giving you the help you need to better under-
stand speech in loud environments.
The directional microphone and special Noisy Mode program
is particularly useful in noisy situations, as it will suppress back-
ground noise and focus on sounds and voices coming from a
particular direction.
Quiet Environments
(Omni-Directional)
Noisy Environments
(Noisy Mode – Directional)