Pace 5168N User manual

INSTALLATION GUIDE
HomePortal Intelligent Gateway
5168N/5168NV
5138N/5138NV
5133N/5133NV
5108N/5108NV
DRAFT
CONTENTSSUBJECTTOCHANGE

© 2011 Pace plc. All rights reserved.
Pace and the Pace logo are registered trademarks of Pace plc. All other trademarks are the property of their respective owners.
Pace provides no warranty with regard to this manual, the software, or other information contained herein, and hereby expressly
disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual, the software, or
such other information, in no event shall Pace be liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use
thereof.
09162011

3
Contents
Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Feature comparison. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2 Installing the Gateway . . . . . . . . . . . . . . . . . . . . . . . 8
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Cabling overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting the power adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting computers to the gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting devices using wired Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting devices using wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting the gateway to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting using the DSL port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting using the Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting VoIP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting an IPTV set-top box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LAN issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
VoIP issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Appendix A Regulatory Information. . . . . . . . . . . . . . . . . . . . .18
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
FCC/Industry Canada compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Part 15 of FCC rules/IC RSS-210 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
TIA 968 (Part 68 of FCC rules)/IC CS-03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
MPE/SAR/RF exposure information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
AC adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Telecommunication cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Internal telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Repairs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Location – electrical considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Location – environmental considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Chapter 1 Introduction
Introduction 1
The Home Portal
®
Intelligent Gateway provides high-speed Internet access,
integrated data applications, VoIP (Voice over Internet Protocol), and support for
wireless-wireline convergence. The gateway also offers other features such as:
Flexible networking
802.11b/g/n wireless access point with wired Ethernet ports for home networking. One
Gigabit Ethernet port is available for higher data transfer speeds.
Superior wireless experience
Wireless technology implemented on the gateway practically eliminates wireless “cold
spots” in your home.
Integrated Voice over IP (some models)
Built-in VoIP capabilities support today’s wireline voice needs. The gateway also
serves as the convergence point for service providers to offer wireline-wireless service
convergence. VoIP capabilities include full SIP ALG and back-to-back SIP user agent
(proxy) to support additional ATA adapters, GSM-UMA (3GPP), and IMS (SCCAN
Forum) Voice over Wi-Fi mobile phone support.
Super fast router
Fast data transfer speeds between your home network and the Internet. The router
distributes data seamlessly to all the computers on your home network, without
compromising performance or speed.
Professional grade firewall
Detects and defends against common Internet threats (such as Distributed Denial of
Service attacks) using Stateful Packet Inspection. Use the gateway configuration tools
to set up common applications such as gaming or streaming video.

Chapter 1 Introduction 5
5100 series HomePortal Intelligent Gateway
Note: The ports and connectors may be slightly different on some models.
432
1
POWER
SERVICE
BROADBAND 2
BROADBAND 1
USB
PHONE 2
PHONE 1
HOME PNA
ETHERNET
WIRELESS
LOCAL ETHERNET
ETHERNET
USB VOICE 1 & 2POWER
RESET
DSLCABLE BROADBAND
Status lights
WPS button
Ethernet ports
USB port
Phone line port
DSL Broadband
port
Res et butt on
Power port
Ethernet Broadb
port
Coaxial cable po

6 Chapter 1 Introduction
Gathering items for installation
To install the gateway, you will need:
• Gateway
• Power adapter
• DSL cable
• Ethernet cable (optional), to connect a computer directly to the gateway using a
wired connection
• Phone cable (optional), for connecting voice telephone service
• Gateway stand (optional), for installing the gateway vertically
• DSL filter (optional), for each phone on the same line as the gateway
Finding a suitable location
Before you install the gateway, find an appropriate location for it. Set up the gateway
near the main computer or any other device that will connect to it through the wired
Ethernet ports.
The gateway also serves as a wireless access point, so you should consider the
wireless network when choosing the location for the gateway. Consider the following
when determining the location of the gateway:
• Place the gateway at least 5 ft (1.5 m) from cordless phones, microwave ovens, or
other electronic devices to avoid potential interference, and at least 6 in (15 cm)
from your television to avoid audio hissing or static.
• Place the gateway in an open area to minimize interference from its surroundings.
Wireless signal strength is much stronger in an open area than an area with
obstructions. In a single-story building, place the gateway as high and as close to
each wireless device as possible.
• Keep the gateway away from large metal objects. Metal objects can reflect or
obstruct signals, which can negatively impact wireless signal quality.
• Keep the gateway away from water sources like water coolers or aquariums.
Note: We recommend that you use the stand provided with the gateway to install the
gateway in a vertical orientation, so that nothing can be stacked on top of it.

Chapter 1 Introduction 7
Feature comparison
The following table shows the differences among the various models that are
described in this document.
* uDSL supports an ADSL or VDSL connection
Model WAN interface Ethernet ports Wireless VoIP
5168NV uDSL* 4 x 10/100 802.11b/g/n
(2x2) 2 x FXS
5168N uDSL* 4 x 10/100 802.11b/g/n
(2x2)
5138NV uDSL* 4 x 10/100 802.11b/g/n
(2x2) 2 x FXS
5138N uDSL* 4 x 10/100 802.11b/g/n
(2x2)
5133NV uDSL* – no HPNA 4 x 10/100 802.11b/g/n
(2x2) 2 x FXS
5133N uDSL* – no HPNA 4 x 10/100 802.11b/g/n
(2x2)
5108NV Ethernet 100Base-TX 4 x 10/100 802.11b/g/n
(2x2) 2 x FXS
5108N Ethernet 100Base-TX 4 x 10/100 802.11b/g/n
(2x2)

8 Chapter 2 Installing the Gateway
Installing the Gateway 2
Use the information in this chapter to connect the gateway to the Internet and to your
home network.
Installation overview
Before installing the gateway, review the package contents and ensure that you have
the required items.
To install the gateway, you will do the following:
1. “Connecting the power adapter” on page 10
2. “Connecting computers to the gateway” on page 10
3. “Connecting the gateway to the Internet” on page 12
4. “Connecting VoIP telephones” on page 13
5. “Connecting an IPTV set-top box” on page 14

Chapter 2 Installing the Gateway 9
Cabling overview
You can connect the gateway to the Internet using DSL Broadband or Ethernet
Broadband. The following diagrams show the connections for both options. For more
information, see “Connecting the gateway to the Internet” on page 12.
DSL Broadband connection
Ethernet Broadband connection
LOCAL ETHERNET
USB VOICE 1 & 2
POWER RESET
CABLE
432
1
DSL ETHERNET
BROADBAND
Phone
Wireless
connection
Wired
connection
Phone outlet
DSL or phone cable
Phone cable
Ethernet cable
Power outlet
Power adapter
LOCAL ETHERNET
USB VOICE 1 & 2
POWER RESET
CABLE
432
1
DSL ETHERNET
BROADBAND
Phone
Wireless
connection
Wired
connection
Ethernet cable Broadband device
Phone cable
Ethernet cable
Power outlet
Power adapter

10 Chapter 2 Installing the Gateway
Connecting the power adapter
The power adapter supplies power to the gateway.
1. Connect one end of the power adapter to the POWER port on the gateway.
2. Connect the cable’s other end to an electrical outlet.
After the gateway is powered on, the power light blinks green for a moment and then
turns steady green.
Note: Always use the power adapter that was packaged with the gateway because it
complies with local requirements.
Connecting computers to the gateway
The first computer you connect to the gateway can be used to configure the gateway
settings. You can connect more computers and other devices to the gateway using
wireless or wired Ethernet.
Connecting devices using wired Ethernet
The gateway has four wired Ethernet ports that you can use to connect computers or
other devices.
1. Connect one end of the Ethernet cable to one of the Ethernet ports on the
gateway.
2. Connect the other end of the cable to the Ethernet port on the computer.
After the gateway recognizes the computer, the Ethernet light turns steady green, and
blinks when the computer starts transferring data with the gateway.
LOCAL ETHERNET
USB VOICE 1 & 2
POWER RESET
CABLE
432
1
DSL ETHERNET
BROADBAND
Ethernet cable