Pace i3822V User manual

INSTALLATION GUIDE
HomePortal Intelligent Gateway
i3822V
i38HG
iPSU

© 2011 Pace plc. All rights reserved.
Pace and the Pace logo are registered trademarks of Pace plc. All other trademarks are the property of their respective owners.
Pace provides no warranty with regard to this manual, the software, or other information contained herein, and hereby expressly
disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual, the software, or
such other information, in no event shall Pace be liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use
thereof.
03212011
5100-001078-000

3
Contents
Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Subscriber access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Service provider access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
iPSU (power supply unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
i38HG (inside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2 Installing the i3822V (Outside Unit) . . . . . . . . . . . . 12
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Mounting the i3822V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting network cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting power supply wires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting the coaxial cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting the insulation-displacement connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Securing the i3822V. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3 Installing the iPSU (Power Supply Unit) . . . . . . . . . 23
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing the installation site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Locating a proper site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Testing the electrical outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Mounting the power supply unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the power cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the power supply to the i3822V. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the iPSU to the electrical outlet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 4 Verifying the i3822V and iPSU Installations . . . . . . 29
Verification overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Starting the i3822V component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Interpreting the i3822V indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enabling the ETHERNET port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Interpreting the iPSU indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting the backup battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
iPSU maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Disabling the alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enabling the alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Replacing the power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 Contents
Chapter 5 Installing the i38HG (Inside Unit) . . . . . . . . . . . . . . 40
Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Finding a suitable location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Avoiding interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Avoiding obstructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Connecting the data cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Connecting the power adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connecting your computer to the i38HG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connecting directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connecting through wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Configuring non-Pace wireless adapters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Understanding the i38HG indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing and removing the i38HG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Chapter 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Checking DSL links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Checking the i3822V wiring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Checking i3822V ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Checking i3822V LED status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Verifying broadband operation and statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Viewing the DSL link status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Viewing individual DSL and aggregate bandwidth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Testing cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Testing VDSL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Testing the bonded pair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Testing the coaxial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Performing an HPNA test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Isolating HPNA issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Verifying voice services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Verifying the iPSU connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Verifying the backup battery operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Bypassing i3822V electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Appendix A Regulatory Information. . . . . . . . . . . . . . . . . . . . . 57
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
AC adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Telecommunication cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Internal telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Location – electrical considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Declaration of conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
FCC / Industry Canada compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Part 15 of FCC rules / IC RSS-210 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
TIA 968 (Part 68 of FCC rules) / IC CS-03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
MPE/SAR/RF exposure information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Contents 5
Appendix B Technical Specifications . . . . . . . . . . . . . . . . . . .61
Physical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
iPSU (power supply unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
i38HG (inside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
iPSU (power supply unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
i38HG (inside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Safety requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

6 Chapter 1 Introduction
Introduction 1
The HomePortal® iNID (intelligent Network Interface Device) system includes three
components: the i3822V (outside unit), the iPSU (power supply unit), and the i38HG
(inside unit). These components depend on each other and do not have standalone
functions. These components provide triple-play service (voice, data, and video) to the
subscriber’s home.
i3822V (outside unit)
The i3822V is the gateway that acts as the network interface device. It is installed by
the service provider technician on the outside of the home. The i3822V includes a
broadband interface and high-speed coaxial and phone line network capabilities to
deliver data service to the home. The i3822V has two accessible areas, one for
service provider personnel and the other for subscribers.
NID
ETHERNET
WIRELESS
LINE1
LINE2
SERVICE
POWER
BROADBAND
i38HG
BATTERYBATTERYPOWERPOWER
SILENCEALARMSILENCEALARM
VDSL
Coax
In home wiring
CAT 3
NID
ETHERNET
WIRELESS
LINE1
LINE2
SERVICE
POWER
BROADBAND
i38HG
i38HG (inside unit) i3822V (outside unit)
iPSU (power supply unit)

Chapter 1 Introduction 7
Subscriber access
The subscriber area is accessible by the homeowner. This panel displays indicators
that show the operational status of the i3822V. Some indicators on the i3822V have
the same functions as the indicators on the i38HG (inside unit). The subscriber area is
fastened with a screw that can be unfastened with any flat-blade screwdriver. To
prevent any unauthorized access, the subscriber area can be locked with any
common household locking devices (such as a padlock or a combination lock).
Note: Call your service provider if any i3822V indicators signify failures. Do not
attempt to repair the i3822V. The unit must be serviced by your service provider.
POWER
-
+

8 Chapter 1 Introduction
Service provider access
The service provider Telco access area is locked. Service provider personnel can
access this area by removing the Telco access cover. The i3822V has two cable
entries to provide wiring from the service provider and to inside the home. The left
entry provides the VDSL cable connection from the service provider to the i3822V.
The right entry provides a coaxial wiring connector that feeds the inside of the home
and a power connection for the power supply unit. It also provides connection access
to the customer premises phone wiring.
iPSU (power supply unit)
The Power Supply Unit (iPSU) supplies power to the i3822V and is installed by the
service provider. Unlike the i3822V, the iPSU must be installed in a sheltered area,
either inside the garage or home. If the iPSU is equipped with a backup battery, during
a temporary AC power outage, the power source is switched to the battery without any
interruption to subscribed services. When the AC power is restored, the power source
is switched back to the AC power supply. The switchover between the AC power
supply and the battery is automatic and without interruption of service.
DSL LINE 2DSL LINE 1
FROMC O
LINE 1
LINE 2
COAX
ETHERNE T
TELCO ACCES S
CO LINE 2
CO LINE 1
TO TEST VOICE SERVICE PLUG IN WORKING PHONE
POWER
Telco access cover
Left entry Right entry

Chapter 1 Introduction 9
The iPSU itself requires no regular maintenance; however, the battery inside the iPSU
requires periodic replacement. See “Replacing the battery” on page 35 for
instructions to replace the backup battery.
Note: The battery provides power for voice services during a power outage.
Subscribers are responsible for monitoring and replacing the battery when needed.
The service provider does not monitor the battery and is not responsible for its
replacement.
i38HG (inside unit)
The i38HG is the unit that goes inside the subscriber’s home and can be installed by
the subscriber or by the service provider. Working together with the i3822V, the i38HG
is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet
switch functions for connecting personal computers and other in-home networked
devices to the service provider’s network. The i38HG has four Ethernet ports for
directly connecting computers or devices.
The i38HG includes an integrated wireless access point to provide wireless
connectivity throughout the home or office. High-powered wireless technology virtually
eliminates wireless “coldspots” in the home. The i38HG high-power 400mW
transmitter ensures that you benefit from increased wireless bandwidth throughout the
coverage area. In addition, the i38HG employs a special triple antenna design. The
third antenna is used only for transmitting packets, thus mitigating the power loss
associated with switching the antenna use back and forth between transmit and
receive. This results in greater access point sensitivity, as antenna placement can be
better optimized with a dedicated set of receive-only antennas.
To expand the wireless coverage in a home or add additional Ethernet ports in
different locations in the home, you can connect multiple i38HG devices to different in-
home phone jacks. Each i38HG is automatically configured to operate on the same
wireless network, and the devices can be centrally configured and managed at
http://gateway.2wire.net.
POWER
SILENCE ALARM
BATTERY

10 Chapter 1 Introduction
Note: Contact the service provider for information about implementing multiple i38HG
devices.
Gathering items for installation
The installation chapters for the i3822V and iPSU components are written primarily for
technicians who are installing the i3822V and connecting it to the power supply unit.
The installer should be familiar with the appropriate VDSL test tools, installation
practices, and service verification procedures before starting this installation.
The following items are required for installing the i3822V outside unit and the iPSU
unit:
•5/32” tamper proof hex screwdriver (booth wrench)
•Phillips screwdriver
•Flat-blade screwdriver
•5/16” nut head screwdriver
•1/8” drill
•3/8” hex or flat-blade screwdriver
•1/4” nut or flat-blade screwdriver
•Torque wrench
•Computer
•Electrical outlet tester
NID
ETHERNET
WIRELESS
LINE 1
LINE 2
SERVI CE
POWER
B
R
OA D B A N D
i38HG