Pace i3822V User manual

INSTALLATION GUIDE
HomePortal Intelligent Gateway
i3822V
i38HG
iPSU

© 2011 Pace plc. All rights reserved.
Pace and the Pace logo are registered trademarks of Pace plc. All other trademarks are the property of their respective owners.
Pace provides no warranty with regard to this manual, the software, or other information contained herein, and hereby expressly
disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual, the software, or
such other information, in no event shall Pace be liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use
thereof.
03212011
5100-001078-000

3
Contents
Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Subscriber access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Service provider access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
iPSU (power supply unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
i38HG (inside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2 Installing the i3822V (Outside Unit) . . . . . . . . . . . . 12
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Mounting the i3822V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting network cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting power supply wires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting the coaxial cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting the insulation-displacement connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Securing the i3822V. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3 Installing the iPSU (Power Supply Unit) . . . . . . . . . 23
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing the installation site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Locating a proper site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Testing the electrical outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Mounting the power supply unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the power cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the power supply to the i3822V. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the iPSU to the electrical outlet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 4 Verifying the i3822V and iPSU Installations . . . . . . 29
Verification overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Starting the i3822V component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Interpreting the i3822V indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enabling the ETHERNET port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Interpreting the iPSU indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting the backup battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
iPSU maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Disabling the alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enabling the alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Replacing the power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 Contents
Chapter 5 Installing the i38HG (Inside Unit) . . . . . . . . . . . . . . 40
Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Finding a suitable location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Avoiding interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Avoiding obstructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Connecting the data cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Connecting the power adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connecting your computer to the i38HG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connecting directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connecting through wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Configuring non-Pace wireless adapters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Understanding the i38HG indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing and removing the i38HG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Chapter 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Checking DSL links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Checking the i3822V wiring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Checking i3822V ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Checking i3822V LED status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Verifying broadband operation and statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Viewing the DSL link status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Viewing individual DSL and aggregate bandwidth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Testing cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Testing VDSL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Testing the bonded pair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Testing the coaxial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Performing an HPNA test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Isolating HPNA issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Verifying voice services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Verifying the iPSU connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Verifying the backup battery operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Bypassing i3822V electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Appendix A Regulatory Information. . . . . . . . . . . . . . . . . . . . . 57
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
AC adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Telecommunication cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Internal telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Location – electrical considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Declaration of conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
FCC / Industry Canada compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Part 15 of FCC rules / IC RSS-210 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
TIA 968 (Part 68 of FCC rules) / IC CS-03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
MPE/SAR/RF exposure information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Contents 5
Appendix B Technical Specifications . . . . . . . . . . . . . . . . . . .61
Physical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
iPSU (power supply unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
i38HG (inside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
iPSU (power supply unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
i38HG (inside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Safety requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

6 Chapter 1 Introduction
Introduction 1
The HomePortal® iNID (intelligent Network Interface Device) system includes three
components: the i3822V (outside unit), the iPSU (power supply unit), and the i38HG
(inside unit). These components depend on each other and do not have standalone
functions. These components provide triple-play service (voice, data, and video) to the
subscriber’s home.
i3822V (outside unit)
The i3822V is the gateway that acts as the network interface device. It is installed by
the service provider technician on the outside of the home. The i3822V includes a
broadband interface and high-speed coaxial and phone line network capabilities to
deliver data service to the home. The i3822V has two accessible areas, one for
service provider personnel and the other for subscribers.
NID
ETHERNET
WIRELESS
LINE1
LINE2
SERVICE
POWER
BROADBAND
i38HG
BATTERYBATTERYPOWERPOWER
SILENCEALARMSILENCEALARM
VDSL
Coax
In home wiring
CAT 3
NID
ETHERNET
WIRELESS
LINE1
LINE2
SERVICE
POWER
BROADBAND
i38HG
i38HG (inside unit) i3822V (outside unit)
iPSU (power supply unit)

Chapter 1 Introduction 7
Subscriber access
The subscriber area is accessible by the homeowner. This panel displays indicators
that show the operational status of the i3822V. Some indicators on the i3822V have
the same functions as the indicators on the i38HG (inside unit). The subscriber area is
fastened with a screw that can be unfastened with any flat-blade screwdriver. To
prevent any unauthorized access, the subscriber area can be locked with any
common household locking devices (such as a padlock or a combination lock).
Note: Call your service provider if any i3822V indicators signify failures. Do not
attempt to repair the i3822V. The unit must be serviced by your service provider.
POWER
-
+

8 Chapter 1 Introduction
Service provider access
The service provider Telco access area is locked. Service provider personnel can
access this area by removing the Telco access cover. The i3822V has two cable
entries to provide wiring from the service provider and to inside the home. The left
entry provides the VDSL cable connection from the service provider to the i3822V.
The right entry provides a coaxial wiring connector that feeds the inside of the home
and a power connection for the power supply unit. It also provides connection access
to the customer premises phone wiring.
iPSU (power supply unit)
The Power Supply Unit (iPSU) supplies power to the i3822V and is installed by the
service provider. Unlike the i3822V, the iPSU must be installed in a sheltered area,
either inside the garage or home. If the iPSU is equipped with a backup battery, during
a temporary AC power outage, the power source is switched to the battery without any
interruption to subscribed services. When the AC power is restored, the power source
is switched back to the AC power supply. The switchover between the AC power
supply and the battery is automatic and without interruption of service.
DSL LINE 2DSL LINE 1
FROMC O
LINE 1
LINE 2
COAX
ETHERNE T
TELCO ACCES S
CO LINE 2
CO LINE 1
TO TEST VOICE SERVICE PLUG IN WORKING PHONE
POWER
Telco access cover
Left entry Right entry

Chapter 1 Introduction 9
The iPSU itself requires no regular maintenance; however, the battery inside the iPSU
requires periodic replacement. See “Replacing the battery” on page 35 for
instructions to replace the backup battery.
Note: The battery provides power for voice services during a power outage.
Subscribers are responsible for monitoring and replacing the battery when needed.
The service provider does not monitor the battery and is not responsible for its
replacement.
i38HG (inside unit)
The i38HG is the unit that goes inside the subscriber’s home and can be installed by
the subscriber or by the service provider. Working together with the i3822V, the i38HG
is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet
switch functions for connecting personal computers and other in-home networked
devices to the service provider’s network. The i38HG has four Ethernet ports for
directly connecting computers or devices.
The i38HG includes an integrated wireless access point to provide wireless
connectivity throughout the home or office. High-powered wireless technology virtually
eliminates wireless “coldspots” in the home. The i38HG high-power 400mW
transmitter ensures that you benefit from increased wireless bandwidth throughout the
coverage area. In addition, the i38HG employs a special triple antenna design. The
third antenna is used only for transmitting packets, thus mitigating the power loss
associated with switching the antenna use back and forth between transmit and
receive. This results in greater access point sensitivity, as antenna placement can be
better optimized with a dedicated set of receive-only antennas.
To expand the wireless coverage in a home or add additional Ethernet ports in
different locations in the home, you can connect multiple i38HG devices to different in-
home phone jacks. Each i38HG is automatically configured to operate on the same
wireless network, and the devices can be centrally configured and managed at
http://gateway.2wire.net.
POWER
SILENCE ALARM
BATTERY

10 Chapter 1 Introduction
Note: Contact the service provider for information about implementing multiple i38HG
devices.
Gathering items for installation
The installation chapters for the i3822V and iPSU components are written primarily for
technicians who are installing the i3822V and connecting it to the power supply unit.
The installer should be familiar with the appropriate VDSL test tools, installation
practices, and service verification procedures before starting this installation.
The following items are required for installing the i3822V outside unit and the iPSU
unit:
•5/32” tamper proof hex screwdriver (booth wrench)
•Phillips screwdriver
•Flat-blade screwdriver
•5/16” nut head screwdriver
•1/8” drill
•3/8” hex or flat-blade screwdriver
•1/4” nut or flat-blade screwdriver
•Torque wrench
•Computer
•Electrical outlet tester
NID
ETHERNET
WIRELESS
LINE 1
LINE 2
SERVI CE
POWER
B
R
OA D B A N D
i38HG

Chapter 1 Introduction 11
•Test toolkit (VDSL test set)
•Mounting screws and washers for the i3822V
– two #10x2 1/2” hex tap screws
– two #10 regular flat washers
– two rubber washers
•Two SAE #10 mounting screws for the power supply unit

12 Chapter 2 Installing the i3822V (Outside Unit)
Installing the i3822V
(Outside Unit) 2
Use the information in this chapter to install the i3822V component on the outside of
the subscriber’s home.
Installation overview
To install the i3822V component, you will do the following:
•“Mounting the i3822V” on page 12
•“Connecting network cables” on page 14
•“Connecting power supply wires” on page 17
•“Connecting the coaxial cable” on page 19
•“Connecting the insulation-displacement connectors” on page 20
•“Securing the i3822V” on page 22
WARNING: To reduce the risk of fire, use 24 AWG or larger telecommunication line
wire.
Mounting the i3822V
The i3822V is housed in a protective casing that can be mounted on any flat surface
(wood, brick, or stone) of an outside wall. To mount the i3822V:
1. Locate a wood stud in an exterior wall where you want to mount the i3822V.
2. Use the 5/32” tamper-proof hex screwdriver to loosen the screw on the cover.

Chapter 2 Installing the i3822V (Outside Unit) 13
3. Open the cover at a 90angle or greater, lift off the cover, and set it aside.
4. Mount the i3822V with the following hardware and follow the instructions on the
mounting template included with the i3822V packaging.
– 2 #10x2 1/2” hex tap screws
– 2 #10 regular flat washers
– 2 rubber washers
Note: Mount the i3822V vertically for convection cooling. Allow sufficient space so
the i3822V front cover can be opened for connection and testing purposes as well
as for subscribers to place a lock on the right side of the device.
TELCO
PO WER
VDSL 1
VDSL 2
DATA
COAX
LINE 1
LINE 2
ETHERNET
BATTER Y
TR
TR
TR TR
TO TEST VOICE SERVICE PLUG IN WORKING PHONE
FROM CO
LINE 1
DSL LINE 1 DSL LINE 2
ETHERNET LINE 2
POWER
-
+
cover

14 Chapter 2 Installing the i3822V (Outside Unit)
Use appropriate fasteners to secure the i3822V when it is mounted on a brick or stone
surface.
Connecting network cables
The i3822V can accommodate up to two pairs of inside wiring per line. If the
subscriber requires more than two lines (any combination of VoIP or PSTN), the lines
must be bridged between a normal Network Interface Device (NID) and the i3822V’s
connectors. If the home runs are on the outside of the home, terminate them before
connecting to the i3822V.
Note: The bridging procedures are outside the scope of this document.
The VDSL area is protected with a cover to prevent subscriber access. There are two
pairs of binding posts for attaching the i3822V to two separate pairs of Cat 3 telephone
wiring from the network that carry PSTN and VDSL2. The connection to the second
pair is required to enable a second PSTN line and VDSL pair bonding (when
available).
Note: The VDSL area is accessible only to the telco personnel.
SIDE
TOP
TEMPLATE
KEYHOLE
KEYHOLE
12 3/
16”
15”
15”
7.5”
7.5”
fold
fold

Chapter 2 Installing the i3822V (Outside Unit) 15
To connect the network cables:
1. Unfasten the screw that secures the Telco access cover with a 5/32” tamper-proof
hex screwdriver (booth wrench).
2. Cut two openings on the left grommet entry for the network cable and the 10 AWG
ground wire to fit through.
Note: Use an appropriate tool to cut or punch through the grommet. Make the cuts
just large enough for the cables to fit through. The grommet pad prevents insects
from entering the inside of the unit. Make sure to seal any extra gaps on the cuts
using the approved sealant that complies to your local requirements.
WARNING: You must permanently connect the ground lug to an approved Telephone
Ground. (Refer to the appropriate local installation practice).
3. Insert the 10 AWG ground wire through one of the openings of the grommet entry
and connect it to the ground lug in the lower left portion of the i3822V.
DSL LINE 2DSL LINE 1
FROMC O
LINE 1
LINE 2
COAX
ETHERNE T
TELCO ACCES S
CO LINE 2
CO LINE 1
TO TEST VOICE SERVICE PLUG IN WORKING PHONE
POWER
Telco access cover
Grommet entry
ETHERNE T
TELCO ACCESS
Ground lug

16 Chapter 2 Installing the i3822V (Outside Unit)
4. Insert the drop wire from the network through the other opening on the grommet
entry.
5. Make sure that the red and green wires installed in the top round holes on each
station protector are firmly seated in the slots along the top of the holes. This
prevents them from dislodging when the nut on the top of the station protector is
loosened.
6. Use a 3/8” hex or flat blade screwdriver to loosen one of the station protectors by
turning it counter-clockwise to a full upright position.
ETHERNE T
TELCO ACCESS
Slot
DSL LINE 2DSL LINE 1
FROMC O
LINE 1
LINE 2
COAX
ETHERNET
TELCO ACCESS
TO TEST VOICE SERVICE PLUG IN WORKING PHONE
POWER
VDSL area

Chapter 2 Installing the i3822V (Outside Unit) 17
Note: Do not remove the protective gel-filled insulation around the holes; it acts as
a moisture barrier and prevents unwanted small particles from having direct
contact with the wires.
7. Insert approximately 1-1/2 inches of the un-stripped color-coded wire pair of the
VDSL lines from the network provider through the corresponding color-coded
holes of the station protectors, green to tip and red to ring.
Note: You may feel an initial resistance when inserting the wires into the protector.
Do not stop there. If you do, the connectors might close on the insulation, but no
contacts are made. Make sure that the inserted wire ends are straight and have no
curls on them. If the wires are bent upward or curled when inserted, they will not
make proper contact. This may result in the wires passing the pull test even
though there is no connection.
8. Peek through the side of the station protector and make sure that the wires have
pierced the gel-filled insulation and that contacts are made.
9. Hold the two wires in place; use a 3/8” hex or flat blade screwdriver and turn
clockwise to tighten the station protector.
10. Tug gently at the inserted wires to make sure that they are securely seated.
11. Repeat Step 6 through Step 10 for the second VDSL pair.
12. Secure all cables and wires to the strain relief bar at the top of the grommet.
13. Attach the Telco access cover that you removed in step 1 with a 5/32” tamper-
proof hex screwdriver (booth wrench).
Connecting power supply wires
This section provides instructions for connecting the power supply wires to the i3822V.
The power supply connector on the i3822V and the iPSU are colored with the same
polarity: red is positive and black is negative. If the phone cable that you are using
does not have red and black wires, make note of the color coding on the wires
connected to the red and black holes in the i3822V power connector. The same color
wire connected to the red hole in the i3822V power connector must be connected to
the red terminal in the iPSU, and the same color wire connected to the black hole in
the i3822V power connector must be connected to the black terminal in the iPSU.
The cable connecting the iPSU and the i3822V must be a dedicated pair and must not
appear at any phone jacks in the home. Run a new cable between the iPSU and the
i3822V if no dedicated pair is available. The cable must be 24 AWG and can be a
maximum of 100 feet long. The power pair must not have any impairments such as
shorts to ground.
Note: Do not use a wire thinner than 24 AWG; it compromises the maximum wiring
length and the battery backup duration.

18 Chapter 2 Installing the i3822V (Outside Unit)
CAUTION: When connected, the i3822V receives power from the iPSU. Make sure
that the AC power adapter and the battery on the iPSU are not connected, or an
electrical shock may result.
To connect power supply lines:
1. Cut an opening on the right grommet entry for the power supply line to fit through.
Note: Use an appropriate tool to cut or punch through the grommet. Make the cut
just big enough for the line to fit through. The grommet prevents insects from
entering the inside of the unit. Make sure to seal any extra gaps on the cuts.
2. Insert the power supply line through the opening of the grommet entry.
Note: Do not remove the protective gel-filled insulation around the holes; it acts as
a moisture barrier and prevents unwanted small particles from having direct
contact with the wires.
3. Lift up the POWER connector plastic rocker tab to expose the color-coded holes
on the right side of the unit.
4. Insert the un-stripped color-coded power supply wire pair as far as it can go into
each hole that matches the wire color: red is positive and black is negative.
You may feel an initial resistance when inserting the wires into the connector. Do
not stop there. If you do, the connectors might close on the insulation, but no
contacts are made.
Make sure that the wires have pierced the gel-filled insulation and that the inserted
wire ends are straight and have no curls on them. If the wires are bent upward or
curled when inserted, they will not make proper contact. This may result in the
wires passing the pull test even though there is no connection.
Note: The power supply insulation-displacement connector (IDC) on the i3822V
and the iPSU are colored with the same polarity. Make sure to maintain polarity:
red is positive, black is negative. If wires are reversed, the i3822V will not power
up.
Power connector

Chapter 2 Installing the i3822V (Outside Unit) 19
5. Press the tab downward to lock the wires into the connector.
6. Tug gently at the inserted wires to make sure that they are securely seated.
Connecting the coaxial cable
To connect the coaxial cable to the i3822V:
1. Cut an opening on the right grommet entry for the coaxial cable to fit through.
Note: Use an appropriate tool to cut or punch through the grommet. Make the cut
just big enough for the cable to fit through. The grommet prevents insects from
entering the inside of the unit. Seal any extra gaps on the cuts.
2. Insert the cable through the opening on the grommet entry.
DSL LINE 2NE 1
FROM CO
LINE 1
LINE 2
COAX
O LINE 2
CO LINE 1
TO TEST VOICE SERVICE PLUG IN WORKING PHONE
POWER

20 Chapter 2 Installing the i3822V (Outside Unit)
3. Connect the coaxial cable to the COAX connector located on the right side of the
unit.
4. Tighten the coaxial cable with a torque wrench.
5. Connect the other end of the cable from the i3822V to the IN port of the coaxial
splitter.
Note: The COAX connector is very sensitive to loose or improperly terminated
connectors; tighten it with a torque wrench at a minimum 15 in-lb but do not exceed
20 in-lb.
Connecting the insulation-displacement
connectors
The subscriber part of the network access area has two customer bridge modules,
each with a pair of insulation-displacement connectors (IDCs). Each bridge module
supports a separate line and can connect to up to two inside wire pairs.
Each IDC is connected as a separate phone line consisting of two wires. Line 1
(green/red) is used for HPNA over twisted pair for data distribution and voice traffic
(PSTN or VoIP) inside the home. Line 2 (black/yellow) is used for voice traffic (PSTN
or VoIP).
1. Cut an opening on the right grommet entry for the PSTN lines to fit through.
Note: Use an appropriate tool to cut or punch through the grommet. Make the cut
just big enough for the cable to fit through. The grommet prevents insects from
entering the inside of the unit. Seal any extra gaps on the cuts.
DSL LINE 2E 1
FROMC O
LINE 1
LINE 2
COAX
O LINE 2
O LINE 1
TO TEST VOICE SERVICE PLUG IN WORKING PHONE
POWER
COAX connector