1010
Troubleshooting
Symptom Possible causes Solution
PowerPak has no power.
• PowerPak is not turned on.
• Press power button on front of the
PowerPak.
• If the PowerPak is connected to wall outlet
controlled by a light switch, make sure the
light switch is on.
• An incompatible power supply
is being used.
• Use the power supply that came with the
PowerPak.
Connected device not
receiving power.
• The device is connected to an
outlet that may be turned o
via the UI conguration.
• Check status of the outlet from the UI
Dashboard and click the outlet to turn it on
if showing o.
• Verify the outlet is congured from the
Scheduling page.
• Press the PowerPak's power button to make
sure it is not in Sleep mode.
Not receiving email
notications for outlets.
• ‘Email Notication’ check box
from Auto Ping page is not
selected.
• If using auto ping, navigate to the Auto-
Ping page and select Email Notication,
then enter your email credentials on the
Alerts page.
• ‘Email’ check box is not
selected from Alerts page.
• If using an Alerts conguration, navigate to
the Alerts page and verify that Email has
been selected and that email credentials
have been entered.