Palco 300 Series User manual

PALCO Labs, Inc.
Service
Guide
for
the
300
Series
Pulse
Oximeter
NOTE:
THIS
DOCUMENT
CONTAINS
CONFIDENTIAL
AND/OR
PROPRIETARY
INFORMATION
AND
IS
NOT
TO
BE
REPRODUCED,
DISTRIBUTED
OR
DISCLOSED
TO
ANOTHER
PARTY
WITHOUT
PRIOR
WRITTEN
APPROVAL
OF
PALCO
LABS,
INC.
OR
ITS
DESIGNATED
AGENT.
Australian Distributor:
MEDICAL
DEVICES
Pty
Ltd
14/103
Majors
Bay
Road
Concord
P.O.
Box
255
Concord
New
South
Wales
2137
Australia
Tel:
(02)
9743
3888
Fax:
(02)
9743
3999
8030
Soquel
Avenue,
Santa
Cruz,
CA
95062-2032
PHONE
408/476-3151
«e
800/346-4488
e
FAX
408/476-1114
350-30-1307
Rev.
N/R
SOI

SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER
PALCO
Labs,
Inc.
TABLE OF CONTENTS
Section 1 - INTRODUCTION
Section 2 - LIMITATIONS TO SERVICING
Section 3- MANDATORY WORKING ENVIRONMENT
Section 4 - REPLACEMENT ITEMS
Section
5
-
INSTRUCTIONS
FOR
SERVICING
THE
300
SERIES
PUISE
OX
o
is
5.1. Preparation for Utilizing this Section
5.2. Opening and Closing the Case
5.2.1. Opening the Case
5.2.2. Closing the Case
5.3. Board Replacement
5.3.1. Main Board
5.3.2. Option Board (Models 340 and 340-Vet only}
5.4. Case Replacement
5.4.1. Upper Case
5.4.2. Lower Case
5.5. Component Replacement
5.5.1. Red Lens
5.5.2. Keypad
5.5.3. Socketed Parts
5.5.3.1. Seven-Segment Display LEDs (Socketed vuly)
5.5.3.2. MPU Chips and PIC Chips (Socketed only)
5.5.3.3. Fuses (Socketed only)
5.5.4. Speaker (Models 340 and 340-Vet only)
5.5.5. Battery Pack (Models 305, 340, and 340-Vet only)
5.5.6. Battery Clips (Model 300 only)
Section 6 - CLEANING INSTRUCTIONS
Section 7 - PALCO PRODUCT SUPPORT
7.4. Warranty Information
7.2. What PALCO Will Do to Correct Problems
7.3. Satellite Service Centers
Document #350-30- 1307 Rev. N/R

SERVICE GUIDE for the 300 SERIES PULSE OXIMETER PALCO Labs, Inc.
Section 1. - INTRODUCTION
This Service Guide is designed to provide authorized PALCO service technicians with instructions on
proper servicing of PALCO’s 300 series of pulse oximeter. It details the correct procedures for
opening the instrument, replacing certain components permitted by PALCO, and reassembling the
unit.
This Service Guide should be used in conjunction with the appropriate version of the User’s Manual
available for each model of oximeter. The User’s Manual furnishes important information not
printed in this document, such as descriptions of controls, indicators, and other features,
explanations of the user-run assurance tests, and a listing of possible problems and solutions.
The procedures and documentation described herein are to be utilized in accordance with any and
all agreements or contracts established between PALCO Labs and the Service Center.
Section 2. - LIMITATIONS TO SERVICING
The basic principles to which the Authorized PALCO Service Center must agree are the following:
@ The primary function of the Service Center is to identify the problem occurring in the
equipment.
@ The secondary function of the Service Center is to replace components which have been
identified as defective. These items may be replaced, not repaired.
Replaceable components are such items as batteries, plastic cases, and keypads. A list is
included later in this document.
@ The Service Center will not at anytime attempt to repair any part on the printed circuit
boards (PCBs). Schematic drawings will not be made available, and any attempt to
perform repairs on a PCB will void all warranties.
@ The Authorized Service Center must complete and return to PALCO a completed Service
Technician’s Report for any repair to a PALCO pulse oximeter.
© Failure to comply with any or all limitations may result in revocation of authorization.
Document #350-30-1307 Rev. WR Page 2

SERVICE GUIDE for the 300 SERIES PULSE OXIMETER PALCO Labs, Inc.
Section 3. - MANDATORY WORKING ENVIRONMENT
As part of the agreement between PALCO and the Service Center, the Service Center pledges that it
will maintain a servicing work environment which will have the following:
a clean anti-static workstation
adequate lighting
variable voltage DC power supply with amp meter
multimeter
appropriate User’s Manuals for the PALCO pulse oximeters to be serviced
a PALCO tamper-proof tool (provided by PALCO)
regular and Phillips head screwdrivers
44 pin PLCC chip extractor tool
Section 4. - LIST OF REPLACEMENT ITEMS
The following is a list of all items which the Authorized Service Center may replace in the
PALCO 300 Series Pulse Oximeter.
battery packs
battery clips
complete printed circuit boards
keypads
labels
plastic cases
red lenses
socketed fuses
socketed PIC chips
socketed MPU/ROM chips
socketed seven-segment LEDs
speakers
Section 5. - INSTRUCTIONS FOR SERVICING THE 300 SERIES
PULSE OXIMETER
5.1. PREPARATION FOR UTILIZING THIS SECTION
The following subsections detail the correct procedures for disassembling and reassembling the
PALCO 300 Series Pulse Oximeter. Step-by-step descriptions are given on how to open the
case, remove the printed circuit boards, install new components, reassemble the oximeter, and
close the case.
Document #350-30-1307 Rev. WR Page 3

SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER
PALCO
Labs,
Inc.
For
the
safety
of
the
participant
and
for
the
protection
of
the
equipment,
PALCO
has
required
that
the
working
environment
described
in
the
section
of
this
Guide
titled,
“Mandatory
Working
Environment”
be
established
before
servicing
begins.
Proceed
with
the
steps
in
each
section
in
the
order
in
which
they
are
presented.
Always
read
each
section
completely
before
beginning
the
servicing
procedure.
If
you
have
any
questions
or
difficulties,
please
contact
PALCO
Labs.
WARNING:
THE
PROCEDURES
THAT
FOLLOW
ARE
NOT
INTENDED
TO
BE
USED
AS
REPAIR
INSTRUCTIONS.
DO
NOT
ATTEMPT
TO
REPAIR
THE
OXIMETER
WITHOUT
PROPER
AUTHORIZATION
AND
DOCUMENTATION
FROM
PALCO
LABS.
CAUTIONS:
©
Before
performing
the
following
procedures,
disconnect
all
power
supplies
and
peripheral
devices
from
the
oximeter,
for
example:
AC
adapter;
batteries
(Model
300
only);
or
sensors.
@ Adhere to all safety cautions and warnings listed in this manual.
®
Do
not
deviate
from
these
instructions
in
an
attempt
to
further
remove
or
replace
any
component.
©
Do
not
perform
the
procedures
until
you
are
grounded
(strapped
to
the
anti-static
station)
to
protect the electronic components inside the oximeter.
NOTE: Assembly is the reverse of disassembly, unless otherwise specified.
5.2. OPENING AND CLOSING THE CASE
5.2.1. Opening the Case
a) Lay the unit face down and remove the four case screws.
b)
Turn
the
unit
face
up
and
lift
the
upper
case
about
one
inch
apart
from
the
lower
case,
and
disconnect
the
keypad
connector
from
the
main
board.
The
case
halves
can
now
be laid open side-by-side.
c)
Models
340
and 340-Vet
only:
If
it
is
necessary
to
further
separate
the
case
halves,
lift
the
main
board
straight
up
from
the
lower
case
(this
will
disconnect
it
from
the
option
board),
and
unplug
the
speaker
from
the
option
board.
5.2.2. Closing the Case
a) Models 340 and 340-Vet Only: Plug in the speaker
Document #350-30-1307 Rev. NR Page4

SERVICE GUIDE for the 300 SERIES PULSE OXIMETER PALCO Labs, Inc.
All
Units:
b)
Confirm
that
all
LEDs
are
vertical,
not
bent
to
the
side,
and
that
the
LED
windows
in
the
keypad
are
not
obstructed.
Also
confirm
that
the
wires
under
the
main
board
are
routed properly.
c)
Place
the
upper
case
about
one
inch
above
the
lower
case
and
connect
the
keypad
to
the
main
board.
Lower
the
upper
case
into
place:
it
should
seat
without
being
forced.
d)
Lay
the
unit
face
down
and
place
the
four
case
screws
into
the
four
holes.
(To
avoid
crossthreading,
turn
the
screws
counterclockwise
until
the
screw
drops
into
the
threads.)
Tighten
the
four
screws.
5.3. BOARD REPLACEMENT
5.3.1. Main Board
Removal:
a) Open the case (section 5.2.1.).
b) Then:
Models
300
and
305:
Lift
the
main
board
straight
up
about
two
inches
and
unplug
it
from
the
battery
connector
(Model
300)
or
battery
pack
connector
(Model
305).
Lay
the
board
down
next
to
the
case.
Model
300
-
older
units
only:
Lift
the
main
board
and
lay
it
down
next
to
the
case.
Remove
the
batteries.
Unsolder
the
yellow
(+)
and
black
(-)
wires
at
the
two
battery
clips,
noting
their
position
(polarity).
Do
not
unsolder
them
at
the
board.
Models 340 and 340-Vet: Lift the main board straight up (this will disconnect it from the
option board), then disconnect the battery pack. Lay the board next to the case.
Installation:
a) Model 300 only: Plug the main board to the battery connector. Place the main board
straight down into the lower case using the case screw holes to visually align it. Be
sure that the battery wires are not pinched and that they are routed properly.
Model 300 - older units only: After checking that the wires are properly stripped and
tinned, solder the yellow (+) and the black (-) wires to the appropriate single battery
clips according to the polarity noted previously. Then place the main board straight
down using the case screw holes to visually align it. Be sure that the battery wires are
not pinched and that they are routed properly.
Model 305 only: Plug in the battery pack, then place the main board straight down
using the case screw holes to visually align it. Be sure that the battery wires are not
pinched and that they are routed properly.
Document
#350-30-1307
Rev.
NR
Page
5

SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER
PALCO
Labs,
Inc.
Models
340
and
340-Vet
only:
Plug
in
the
battery
pack
to
the
main
board.
Place
the
main
board
straight
down
using
the
case
screw
holes
to
visually
align
it.
Be
sure
that
the
battery
wires
and
the
speaker
wires
are
routed
properly
and
are
not
pinched.
b) Close the case (section 5.2.2.).
5.3.2.
Option
Board
(Models
340
and
340-Vet
only)
Removal:
a) Open
the
case (section
5.2.1.)
b)
Remove
the
main
board
(section
5.3.1).
c)
Unplug
the
speaker
from
the
option
board.
d)
Unscrew
the
single
retaining
screw
to
release
the
option
board.
The
option
board
can
now
be
lifted
out
of
the
case.
Installation:
a)
Place
the
option
board
in
the
bottom
case
and
secure
it
to
the
case
using
the
retaining
screw.
b)
Plug
the
speaker
to
the
option
board.
5.4. CASE REPLACEMENT
5.4.1. Upper Case
Removal:
a)
Open
the
case
(section
5.2.1.).
b)
Models
340
and
340-Vet
only:
Remove
the
main
board
(section
5.3.1.),
then
disconnect
the
speaker
from
the
option
board
and
remove
the
speaker
(section
5.5.4.).
Also,
if
the
red
lens
assembly
(red
lens,
light
tube,
and
component
shield)
will
be
reused
in
the
new
case,
remove
them
(see
Section
5.5.
1).
Installation:
a)
Model
300
or
305:
First
ensure
that
the
light
tube
under
the
keypad
has
been
installed
and
that
the
speaker
cover
has
been
installed
and
glued
into
the
upper
case.
Models
340
and
340-Vet:
First
check
to
be
sure
that
the
six
light
tubes
have
been
installed
under
the
keypad
in
the
new
upper
case.
Document #350-30-1307 Rev. NR
Page 6

SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER
PALCO
Labs,
Inc.
Install
a
new
keypad
(section
5.5.2.)
and
the
red
lens
assembly
(section
5.5.1.)
into
the
new
upper
case.
b)
Models
340
and
340-Vet
only:
also
install
the
speaker
assembly
(section
5.5.4.),
then
connect
the
speaker
to
the
option
board.
Reinstall
the
main
board
(section
5.3.1.).
c) Close the case (section 5.2.2.)
d)
Attach
the
new
model
number
label
to
the
appropriate
section
of
the
lower
outside
of
the
case.
5.4.2. Lower Case
Removal:
a) Open the case (section 5.2.1.).
b)
Remove
the
main
board
(section
5.3.1.).
c)
Model
300
-
newer
and
older
models:
Remove
the
batteries,
then
unsolder
the
yeilow
(+)
and
black
(-)
wires
at
the
two
battery
clips,
noting
their
position
(polarity).
Model
305:
also
remove
the
battery
pack
(section
5.5.5.).
Models
340
and
340-Vet
only:
also
remove
the
battery
pack
(section
5.5.5.)
and
the
option
board
(section
5.3.2.).
Installation:
a)
Model
300
only:
Install
the
battery
clips
(section
5.5.6.).
After
checking
that
the
wires
are
properly
stripped
and
tinned,
solder
the
yellow
(+)
and
the
black
(-)
wires
to
the
appropriate
single
battery
clips
according
to
the
polarity
noted
previously.
Models
305:
Install
the
battery
pack
(section
5.5.5.).
Models
340
and
340-Vet
only:
Install
the
battery
pack
(section
5.5.5.).
Install
the
option
board
(section
5.3.2.),
then
connect
the
speaker
to
the
option
board.
b)
Install
the
main
board
into
the
new
lower
case
(section
5.3.1.).
c)
Close
the
case
(section
5.2.2.).
d)
Apply
the
three
labels
(instruction
label;
sensor,
etc.
information
label;
and
serial
number
label)
to
the
lower
case.
Page 7
Document #350-30-1307 Rev. W/R

SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER
PALCO
Labs,
Inc.
5.5. COMPONENT REPLACEMENT
5.5.1. Red Lens
Removal:
a) Open the case (section 5.2.1.)
b) Models 340 and 340-Vet only: Remove the main board (section 5.3.1.), then
disconnect the speaker from the option board.
c) With the upper and lower cases separated, take the upper case in hand and press the
red lens assembly out of the case with your thumbs, one side at a time (the component
shield and light tube should come out with the lens).
Installation:
a) With the upper case lying face up, press the pins of the red lens assembly, one side ut a
time, into the upper case. Be sure that the lens is seated completely and that the
component shield is still intact.
b) Models 340 and 340-Vet only: Plug the speaker into the option board, then reinst: :!
the main board (section 5.3.1.).
5.5.2. Keypad
Removal:
a) Open the case (section 5.2.1.)
Models 340 and 340-Vet only: lift up the main board and disconnect the speaker trom
the option board.
b) Use an awl or similar tool to lift up one upper corner of the keypad, being careful to
lift all keypad layers together and to avoid scratching the exposed portion of the upper
case. Grasp the corner of the keypad and peel it off of the upper case.
Installation:
a) Ensure that the surface of the upper case where the keypad will attach is clean.
b) Remove all backing pieces from the new keypad.
c) Feed the ribbon cable into the slot in the upper case.
d) Align one side (upper or lower) of the keypad with the recessed edge of the upper
case, then seat the keypad onto the case, making sure that the ribbon cable is not
pinched.
e) Close the case (section 5.2.2.)
Document
#350-30-1307
Rev.
WR
Page
è

ETE im
SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER PALCO
Labs,
Inc.
5.5.3. Socketed Parts
In
some
models,
the
seven-segment
displays,
MPU
chips,
PIC
chips,
and/or
fuses
may
be
socketed,
not
soldered
onto
the
board.
These
parts
may,
therefore,
be
replaced
as
indicated
below.
5.5.3.1.
Seven-Segment
Display
LEDs
(Socketed
only)
Removal:
a)
Open
the
case
(section
5.2.1.).
b)
Remove
the
faulty
seven-segment
displays
from
the
main
board.
Installation:
a)
Carefully
press
each
seven-segment
display
Straight
down
into
its
socket,
ensuring
that
each
of
the
pins
seat
without
folding.
Ensure
that
the
new
displays
mount
flush
to
the
sockets
and
that
they
align
with
each
other.
b)
Close
the
case
(section
5.2.2.).
5.5.3.2.
MPU
Chips
and
PIC
Chips
(Socketed
only)
Note:
Any
upgrade
of
an
MPU
or
PIC
chip
will
require
an
amendment
to
the
oxinieicr’y
serial
number.
Refer
to
the
documentation
accompanying
the
upgrade
part.
Removal:
a)
Open
the
case
(section
5.2.1.).
b)
Remove
the
main
board
(section
5.3.1.).
Model
300
-
older
models:
do
not
unsolder
battery
wires
for
this
procedure.
c)
After
noting
the
orientation
of
pin
1
on
the
chip,
carefully
remove
the
chip
from
we
main
board
using
a
44
pin
PLCC
chip
extractor
tool.
Be
sure
to
pull
it
straight
up
and
out
of
the
socket.
Inspect
the
socket
for
broken
plastic
tabs
or
bent
pins;
remove
any
debris.
Installation:
a)
Remove
the
new
chip
from
its
anti-static
container
and
place
it
over
the
socket,
making
sure
to
align
pin
1
of
the
chip
with
pin
1
of
the
socket.
The
chip
should
lay
tlat
with
all
the
pins
contacting
the
socket
pins
before
proceeding.
b)
Grasp
the
board
and
place
your
thumb
over
the
chip.
Use
a
sgueezing
action
with
the
thumb
and
index
fingers
on
opposite
sides
of
the
board
to
seat
the
chip
completely.
Do
not
press
the
board
onto
the
table
as
this
will
bend
the
board
excessively.
Document
#350-30-1307
Rev.
WR
Pace
9

SERVICE GUIDE for the 300 SERIES PULSE OXIMETER PALCO Labs, Inc.
c) Reinstall the main board (section 5.3.1.).
d) Close the case (section 5.2.2.).
5.5.3.3. Fuses (Socketed only)
Removal:
a) Open the case (section 5.2.1.).
b) Remove the faulty fuse(s) from the fuse holder(s) on the main board.
Installation:
a) Install the replacement fuse into the socket.
Caution: Use only PALCO replacement fuses of the same value as the original.
b) Close the case (section 5.2.2.).
5.5.4. Speaker (Models 340 and 340-Vet only)
Removal:
a) Open the case (section 5.2.1.).
b) Lift up the main board to unplug the speaker from the option board.
c) Using a light amount of force, pry up the speaker frame in several spots until the
speaker is free.
Installation:
a) After verifying that the speaker recess is free from glue debris and that the replacement
speaker frame is flat, lay the speaker flat in the upper case. The wiring should be
pointing toward 3 o’clock).
b) Apply Super Glue or eguivalent adhesive around the perimeter of the speaker frame so
that it reaches the inside of the speaker hole recess in the upper case. Be careful not to
get glue on the speaker itself.
c) Lift up the main board to plug the speaker to the option board.
d) Close the case (section 5.2.2.).
Document
#350-30-1307
Rev.
WA
rage
10

SERVICE GUIDE for the 300 SERIES PULSE OXIMETER PALCO Labs, Inc.
5.5.5. Battery Pack (Models 305, 340, and 340-Vet only)
Removal:
a) Open the case (section 5.2.1.)
b) Remove the main board (section 5.3.1.). Since correct orientation of the battery pack
is essential, be sure to note the orientation of the battery pack and the routing of the
wires before lifting out the battery pack.
Installation:
a) After ensuring that the five special bumper pads are installed and in the proper place on
the battery pack, insert and orient the battery pack and wires according to the
orientation noted during removal.
b) Reinstall the main board (section 5.3.1.).
5.5.6. Battery Clips (Model 300 only)
© Double Battery Clips
Removal:
a) Open the case (section 5.2.1.)
b) Remove the main board (section 5.3.1.).
c) Remove all the pieces of broken or damaged battery clips that may be within the case.
d) Pop out the old clips with a flat-blade screwdriver.
Installation:
a) Lay the lower case face down so that the battery compartment is accessible.
b) Place new battery clips into position with your fingers.
c) Using a standard screwdriver, press one side of the clip straight down into place, then
press the other side of the clip into place.
d) Insert the batteries.
e) Verify that the clips exert enough force to prevent the batteries from falling out of
place when the battery door cover is not installed. Adjust the tension as needed.
Document #350-30-1307 Rev. NR

SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER
PALCO
Labs,
Inc.
© Single Battery Clips
Removal:
a)
Remove
the
batteries,
then
unsolder
the
yellow
(+)
and
black
(-)
wires
at
the
two
battery
clips,
noting
their
position
(polarity).
b)
Pop
out
the
old
clips
with
a
flat-blade
screwdriver.
Installation:
a)
Lay
the
lower
case
face
down
so
that the
battery
compartment
is
accessible
b)
Place
new
battery
clips
into
position
with
your
fingers.
c)
Using
a
standard
screwdriver,
press
the
clip
straight
down
into
place.
d)
After
checking
that
the
wires
are
properly
stripped
and
tinned,
solder
the
yellow
(+)
and
the
black
(-)
wires
to
the
appropriate
single
battery
clips
according
to
the
polarity
noted previously.
e) Insert the batteries.
f)
Verify
that
the
clips
exert
enough
force
to
prevent
the
batteries
from
talling
out
or
place
when
the
battery
door
cover
is
not
installed.
Adjust
the
tension
as
needed.
Section
6,
-
CLEANING
INSTRUCTIONS
PALCO
pulse
oximeters
can
be
wiped
clean
with
isopropyl
alcohol
or
a
detergent
solution.
Avoid
caustic
or
abrasive
cleaners
that
will
mar
the
enclosure
or
key
pad.
Use
extra
care
ini
cleaning
the
red
display
window
to
avoid
scratching
the
finish.
CAUTION:
DO
NOT
immerse
the
Oximeter
in
water
or
other
liquids.
DO
NOT
allow
any
liquid
to
enter
the
enclosure.
DO
NOT
clean
the
Oximeter
while
it
is
in
operation.
Document #350-30-1307 Rev. N/R
E

SERVICE
GUIDE
for
the
300
SERIES
PULSE
OXIMETER
PALCO
Labs,
Inc.
Section
7.
-
PALCO
PRODUCT
SUPPORT
7.1.
WARRANTY
INFORMATION
PLEASE
NOTE:
THIS
PRODUCT
IS
MANUFACTURED
AND
SOLD
BY
PALCO
LABS,
INC.
(herein
after
referred
to
as
PALCO)
UNDER
THE
WARRANTIES
SET
FORTH
BELOW.
Applicability
of
Warranty:
This
warranty
covers
only
the
PALCO
Pulse
Oximeter
and
accessories
as
indicated.
It
is
not
extended
to
other
products
or
components
that
the
customer
uses
in
conjunction
with
PALCO
products.
This
warranty
shall
not
apply
if
the
manufacturer
determines
that
the
product
has
been
damaged
due
to
abuse,
misuse,
misapplication,
accident,
negligence,
tampering,
or
as
a
result
of
service
or
modification
by
any
other
than
an
authorized
PALCO
service
technician.
Opening
of
the
sealed
enclosure
or
alteration
of
the
serial
number
will
void
the
warranty.
Use
of
equipment
contrary
to
or
inconsistent
with
the
User’s
Manual
will
also
void
the
warranty.
What
is
Covered
by
this
Warranty:
PALCO
warrants
that
the
PALCO
product
enclosed
with
this
warranty
will
conform
to
the
manufacturer’
s
Specifications
and
shall
be
free
from
defects
in
workmanship
and
materials
for
a
period
of
five
(5)
years
from
the
date
of
original
purchase.
Items
excluded
from
this
five-year
ten
are
batteries,
sensors,
sensor
extension
cables,
and
AC
adapters.
THERE
ARE
NO
WARRANTIES,
EXPRESSED
OR
IMPLIED,
WHICH
EXTEND
BEYOND
THE
WARRANTIES
SET
FORTH
ABOVE.
PALCO
MAKES
NO
WARRANTY
OF
MERCHANTABILITY
OR
FITNESS
FOR
A
PARTICULAR
PURPOSE
WITH
RESPECT
TO
THE
PRODUCT
OR
PARTS
THEREOF.
THIS
WARRANTY
GIVES
YOU
SPECIFIC
LEGAL
RIGHTS.
YOU
MAY
HAVE
OTHER
LEGAL
RIGHTS
WHICH
VERY
FROM
STATE
TO
STATE.
PALCO
WILL
NOT
BE
LIABLE
TO
THE
USER
FOR
INCIDENTAL
OR
CONSEQUENTIAL
DAMAGE
OF
LOSS
ARISING
OUT
OF
THE
USER’S
INABILITY
TO
USE
THIS
PRODUCT.
7.2.
WHAT
PALCO
WILL
DO
TO
CORRECT
PROBLEMS
Always
read
the
User’s
Manual
carefully.
The
information
included
in
the
User’s
Manual
will
assist
you
in
preventing
equipment
misuse
and
ensuring
patient
safety.
Operation
of
the
equipment
in
a
manner
contrary
or
inconsistent
with
the
User's
Manual
will
void
the
warranty.
Should
your
PALCO
product
prove
to
be
defective,
contact
PALCO
Labs,
Inc.
by
telephone
at
1-800-346-4488.
Please
have your
model
and
serial
numbers
available
when
calling.
PALCO
will
then
issue
a
return
authorization
number
(RAN).
Return
your
defective
instrument
securely
packaged
in
its
original
shipping
carton
(or
equivalent
packaging),
and
include
the
RAN.
For
repairs,
mail
to:
PALCO
Labs,
Inc.,
Returns
Department,
340D
El
Pueblo
Drive,
Scotts
Valley,
CA
95066.
PALCO
will
repair
any
faulty
workmanship
and
either
repair
or
replace
at
our
option
any
defective
part
with
new
or
refurbished
parts.
If
necessary,
PALCO
will
send
you
a
loaner
instrument
while
your
unit
is
being
repaired.
For
non-
Document #350-30-1307 Rev. NA

SERVICE GUIDE for the 300 SERIES PULSE OXIMETER PALCO Labs, inc.
warranty repairs, the customer will be charged the current repair rate at time of receipt by
PALCO and all transportation charges shall be the customer’s responsibility.
PALCO shall not be liable for any damages including, but not limited to, incidental damages,
consequential
damages
or
special
damages.
This
warranty
does
not
cover
any
damage
done
to
the equipment during shipping, which shall be the sole responsibility of the transportation
company.
7.3. SATELLITE SERVICE CENTERS
To
become
a
pulse
oximeter
servicing
center,
the
facility
must
fulfill
the
requirements
established
by
PALCO.
These
requirements
are
stated
in
the
Service
Center
Policies
document.
Contact
PALCO
for
further
information.
Document #350-30-1307 Rev. N/A Page 14