Panasonic BL-C10 User manual

How to Use This Documentation
The camera includes the following 4 manual types.
•Installation/Troubleshooting (This manual)
This manual has important information you will need to understand before
installing the camera and troubleshooting tips.
•Getting Started
Getting Started provides explanations for the initial configuration and
accessories included with the camera. The Getting Started helps you to easily
configure the camera. The Setup CD-ROM provides Getting Started in the
following languages: English, French, German, Italian, Spanish, Russian and
Chinese.
•Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the
cleaning method when using the camera.
•IMPORTANT SAFETY INSTRUCTIONS (Included on the Setup CD-ROM)
Basic safety precautions are described to use the camera.
Please read this manual before using and save this manual for future
reference.
Installation/Troubleshooting
Model No. BL-C10
Network Camera

Installation/Troubleshooting
2
Abbreviations
• UPnP is the abbreviation for Universal Plug and Play.
• "Network Camera" is called "Camera" in this Installation/Troubleshooting.
Trademarks
• Ethernet is either a registered trademark or a trademark of Xerox Corporation
in the United States and/or other countries.
• Microsoft, Windows and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
• Screen shots reprinted with permission from Microsoft Corporation.
• All other trademarks identified herein are the property of their respective
owners.

Installation/Troubleshooting
3
Table of Contents
1 Before Using..................................................................4
1.1 IMPORTANT SAFETY INSTRUCTIONS........................................4
1.1.1 User Name and Password Protection........................................................ 6
1.1.2 Video Recording Notice............................................................................. 6
1.2 Camera Feature Locations.............................................................7
1.2.1 Front View.................................................................................................. 7
1.2.2 Bottom View .............................................................................................. 8
1.2.3 Rear View.................................................................................................. 9
1.3 Viewnetcam.com Service.............................................................10
1.4 Connecting the Camera to a Router Supporting UPnP™............11
1.5 Connecting the Camera to a Router Not Supporting UPnP™.....12
1.6 Setting Up the Camera Using the MAC Address on the Setup
Program .......................................................................................13
2 Troubleshooting ..........................................................16
2.1 About Indicator Display................................................................16
2.2 About Camera Setup....................................................................17
2.3 About Camera Image and Page Display......................................20
2.4 About Privacy Mode.....................................................................25
2.5 About Pyroelectric Infrared Sensor..............................................26
2.6 About Operation Bar ....................................................................28
2.7 About Image Buffer/Transfer ........................................................29
2.8 About Other Features...................................................................30

Installation/Troubleshooting
4
1 Before Using
1.1 IMPORTANT SAFETY INSTRUCTIONS
When using this unit, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. After taking away the dust on the lens, wipe the lens with a cotton bud.
6. Do not install near any heat sources such as radiators, heat registers, stoves,
or other devices (including amplifiers) that produce heat.
7. Protect the power cord and AC cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where they exit
from the unit.
8. The AC cord is used as the main disconnect device, ensure that the socket-
outlet is located/installed near the equipment and is easily accessible.
9. Do not touch the unit or the power cord and AC cord during lightning storms.
10.Unplug the unit when unused for long periods of time.
11.Refer all servicing to qualified service personnel. Servicing is required when
the unit has been damaged in any way, such as the power cord, AC cord or
plug is damaged, the unit does not operate normally, or has been dropped.
12.The camera is intended for indoor use only. Prolonged exposure to direct
sunlight or halogen light may damage CMOS sensor.
SAVE THESE INSTRUCTIONS

Installation/Troubleshooting
5
Network Camera Memo
Serial Number
(Found on the rear side of the main unit) MAC Address (Found beside the Ethernet port of the main unit)
Name and address of dealer
Date of purchase
For your future reference
Attach your purchase receipt here.

Installation/Troubleshooting
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1.1.1 User Name and Password Protection
The use of a unique User Name and secret Password is animportant tool that
will help limit unauthorized individuals from accessing the camera. If you
choose to disable this tool, and choose not to limit access by use of a User
Name and Password, this may result in access to the camera by
unauthorized individuals. (see page 42 of the Operating Instructions in the
Setup CD-ROM)
1.1.2 Video Recording Notice
PLEASE NOTE that under certain circumstances, video recording may be
PROHIBITED by law. This device should be used only in compliance with all
applicable federal, state and local statutes.

Installation/Troubleshooting
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1.2 Camera Feature Locations
1.2.1 Front View
Privacy Button
To temporarily deactivate the camera, press the privacy button. Once pressed, the
button changes from green to red. The video will be temporarily turned off, camera
features become unresponsive and the viewed image turns to a gray screen. To
return to normal operation, press the privacy button again. It should turn green
within a few seconds. To restore video, click [Refresh] on the web browser. Privacy
mode can also be controlled from mobile phones or PCs (see page 25 or page 73
of the Operating Instructions in the Setup CD-ROM).
Indicator Display
Pan/Tilt Part
Do not apply pressure to the pan/tilt portion of the
camera. Any forced movement can damage the internal
mechanism.
Indicator/Privacy Button
Pyroelectric Infrared Sensor (see Getting Started)
Power
on Normal Operation*1
*1The indicator turns orange if the camera is not connected to the LAN.
*2The indicator blinks orange if the camera is not connected to the LAN.
Updating Firmware
Getting IP address*2
Got IP address
Setting
Finished setting
Not on the LAN Orange Orange blinking
Orange blinking
(The camera restarts about 1 minute later.)
Pressing FACTORY
DEFAULT RESET button
Orange blinking Turning off
UPnPTM Failure*3Orange blinking (About a 2-second interval)
On the LAN
Using
DHCP
Automatic
Setup
In Privacy Mode Red
Internal Failure Red blinking
Orange Green
Green
Green
Green
Orange and green blinking
Green blinking
Green blinking
*3When the sensor is active, the interval between blinks may increase.
Orange blinking

Installation/Troubleshooting
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1.2.2 Bottom View
How to Remove the Cable Cover
Push the cable cover to the left, let go of the tab from the unit, and pull it.
Ethernet®
(LAN) port
DC IN jack
Tripod Mounting Hole
Used when installing the
camera on a tripod.
FACTORY DEFAULT
RESET Button
Resets settings to default
(see page 84 of the
Operating Instructions in
the Setup CD-ROM).
Cable Cover
After the Ethernet cable
and AC adaptor are
connected, fit the cable
cover to the camera.
1. Push the cable cover to the left, and
let go of the tab from the unit. 2. Pull.

Installation/Troubleshooting
9
1.2.3 Rear View
Note
If the ceiling is made of wood, the camera can be installed on the ceiling. See
Panasonic Network Camera support website at http://panasonic.co.jp/pcc/
products/en/netwkcam/ for details.
Stand Mounting Hole
Used when installing the camera onto a
wooden wall with a stand.
MAC
:
MAC :
S/N
:
S/N
:
Used when installing
the camera onto
a wooden wall.
Serial number (S/N) is
indicated on the label.
The MAC address is
indicated on the label.

Installation/Troubleshooting
10
1.3 Viewnetcam.com Service
Viewnetcam.comis our unique service using dynamic DNS to view the image from
Panasonic Network Cameras. Since most ISPs switches a global IP address
regularly (a dynamic global IP address) instead of using a static one, the camera
cannot be accessed with the previous assigned IP address. In this case, one of the
following services is required to access the camera from the Internet.
• Domain Name Service such as Viewnetcam.com
The camera can be accessed with a static domain name (e.g.
camera.viewnetcam.com), evenif your ISP offersa dynamicglobal IPaddress.
• Static IP Address Service offered by your ISP
The camera can be accessed with a static global IP address.
How the Viewnetcam.com service works
1. Your ISP assigns a global IP address dynamically to a router or a camera. The
IP address changes regularly. If you view the camera from the Internet, the
global IP address is required.
2. If you register with the Viewnetcam.com service, a unique domain name is
assigned to the camera. The camera automatically send your global IP
address to the Viewnetcam.com server, and the Viewnetcam.com server
manages Internet access comparing your registered domain name with a
global IP address.
3. The Viewnetcam.com server looks up the global IP address that matches to
your domain name, and automatically finds your camera.
4. You can access the camera with your domain name without considering the
dynamic global IP address.
Notes
• Ask your ISP about what type of IP address you are using.
• Some ISPs assign you a private IP address. In this case, you cannot use the
Viewnetcam.com service. Ask you ISP about what type of IP address you are
using.
Viewnetcam.com Server
Internet
Automatically registering
"camera.viewnetcam.com"
and the IP address.
ISP
From offices or
business trip Remote
shop
2.
Automatically obtaining the
current IP address from
"camera.viewnetcam.com".
3.
IP address changes.1.
Accessing the camera with the current IP address.4.