Panasonic KX-TVP50E User manual

Please read this manual before installing, customising, or operating the Voice Processing System.
Model No.
KX-TVP50E
Voice Processing System
Installation Manual
Thank you for purchasing the Panasonic Voice Processing System, Model KX-TVP50E.
POWER
VOICE PROCESSING SYSTEM KX-TVP50

2 Installation Manual
We are confident that it will provide your customer or client with many years of dependable
service.
This Voice Processing System was especially tailored for the environment of your country. For
example, it can be configured for English or other languages:
System prompts — Recorded by the factory in English
User 1 prompts — Record in any language you like
User 2 prompts — Record in any language you like
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a
Custom Service. This supports many languages as there are 12 keys on a touchtone phone and
you can record up to 100 Custom Service menus. One twelfth of these menus can be in
recorded in one language if you desire. Another twelfth can be recorded in another language,
and so on. Thus callers can be guided entirely in their native languages. For a multi-cultural
country, Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix
A SYSTEM FEATURES for more details.
Note
• In this manual, the suffix of each model number is omitted.
• In this manual, there may be PBX model numbers which are not available in your country.
• Throughout this manual the term he or she, his or her may be used. In order to improve
readability rather than continually use he/she we have only used one of these terms. The
term he or she should be taken as being interchangeable.
This product is only for connection behind a suitable PBX and should not be connected directly
to the network.
This product complies with the essential requirements of the Directive 1999/5/EC Radio and
telecommunications terminal equipment directive.
A copy of the manufacturers declaration of conformity to the essential requirements of the
R&TTE directive is available at the following web address:
http://doc.panasonic-tc.de
Thank you for purchasing the Panasonic
KX-TVP50 Voice Processing System.

Important Information
Installation Manual 3
Important Information
SAFETY REQUIREMENTS
• Read all the information contained in this manual.
• Follow all product warnings, cautions, and instructions.
• Install the unit so that the power cord is not obstructed in any way. Do not connect this unit
to an extension cord.
• Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
• Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C) and vibration. Do not expose the unit to direct sunlight.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• This unit is equipped with a 3-wire earth plug. The plug will only fit into a earth power
outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the
outlet replaced by a licensed electrician.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a
qualified service technician.
• Unplug the unit from its power source before cleaning.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged, if the cabinet is cracked or broken, or when the unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
• Do not block the vent slots and openings located on the front and top of the unit.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified service technicians.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only
a damp soft cloth for cleaning.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.

Important Information
4 Installation Manual
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE
PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
The serial number of this product may be found on the label affixed to the back of the unit.
You should note the serial number of this unit in the space provided and retain this book as a
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference

Important Information
Installation Manual 5
THE POWER SUPPLY CORD IS USED AS THE MAINS DISCONNECT DEVICE,
ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE
EQUIPMENT AND IS EASILY ACCESSIBLE.
Note
Before you start setting or changing system parameters, we recommend that you turn off the
Answer Mode with the OFLN command. While off, the power LED of the VPS will flash and
the VPS will not answer any incoming calls. After you finish programming, use the ONLN
command to turn on the Answer Mode (normal operation). Please see 7.2.1 Off-line Set
(OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Tradem arks
• HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,
INCORPORATED in the United States and/or other countries.
• IBM is either a registered trademark or a trademark of International Business
Machines Corporation in the United States and/or other countries.
• Procomm Plus is either a registered trademark or a trademark of DATASTORM
TECHNOLOGIES, INC. in the United States and/or other countries.
• Smartcom is either a registered trademark or a trademark of Hayes Microcomputer
Products, Inc. in the United States and/or other countries.
• All other trademarks identified herein are the property of their respective owners.

Precaution
6 Installation Manual
Precaution
This appliance is supplied with a moulded three pin mains plug for your safety and
convenience. A 5 amp fuse is fitted in this plug.
Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 5
amps and that it is approved by ASTA or BSI to BS1362.
Check for the ASTA mark or the BSI mark on the body of the fuse.
If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is
replaced. If you lose the fuse cover the plug must not be used until a replacement cover is
obtained.
A replacement fuse cover can be purchased from your local Panasonic Dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN
YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND
DISPOSED OF SAFELY. THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE
CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET.
If a new plug is to be fitted please observe the wiring code as shown below.
If in any doubt please consult a qualified electrician.
WARNING
THIS APPLIANCE MUST BE EARTHED
IMPORTANT
The wires in this mains lead are coloured in accordance with the following code:
Green-and-Yellow : Earth
Blue : Neutral
Brown : Live
As the colours of the wire in the mains lead of this appliance may not correspond with the
coloured markings identifying the terminals in your plug, proceed as follows.
The wire which is coloured GREEN-AND-YELLOW must be connected to the terminal in the
plug which is marked with the letter E or by the Earth symbol or coloured GREEN or
GREEN-AND-YELLOW.
FORYOUR SAFETY PLEASE READ THE FOLLOWING TEXT
CAREFULLY.

Precaution
Installation Manual 7
The wire which is coloured BLUE must be connected to the terminal in the plug which is
marked with the letter N or coloured BLACK.
The wire which is coloured BROWN must be connected to the terminal in the plug which is
marked with the letter L or coloured RED.
How to replace the fuse : Open the-fuse compartment with a screwdriver and replace the fuse
and fuse cover.

Table of Contents
8 Installation Manual
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO ............................................................ 14
1.1.1 Why Voice Processing? .............................................................................................. 14
1.1.2 Basic Operations......................................................................................................... 14
1.1.3 VPS Limitations ......................................................................................................... 15
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE .............................. 16
1.2.1 System Administration ............................................................................................... 16
1.2.2 System Management................................................................................................... 16
1.2.3 Subscriber Use............................................................................................................ 16
1.3 SYSTEM BASICS ....................................................................................................... 17
1.3.1 General........................................................................................................................ 17
1.3.2 System Components ................................................................................................... 17
1.3.3 Which Phone Systems are Compatible?..................................................................... 19
1.3.4 Installer Equipment and Software Requirements ....................................................... 21
1.3.5 Specifications.............................................................................................................. 21
1.3.6 Hardware .................................................................................................................... 21
1.3.7 Flash Memory Expansion Capabilities....................................................................... 21
1.3.8 Recommendations for System Configuration............................................................. 21
1.4 DIGITAL INTEGRATION......................................................................................... 23
1.4.1 General........................................................................................................................ 23
1.4.2 APT Integration .......................................................................................................... 23
1.4.3 Connection Example — APT Integration................................................................... 23
1.4.4 DPT Integration .......................................................................................................... 23
1.4.5 Connection Example — DPT Integration................................................................... 24
2INSTALLATION
2.1 SAFETY PRECAUTIONS ......................................................................................... 26
2.1.1 Installation .................................................................................................................. 26
2.1.2 Wiring ......................................................................................................................... 26
2.2 UNPACKING ............................................................................................................... 27
2.3 MOUNTING THE VPS ON A WALL....................................................................... 28
2.4 FRAME EARTH CONNECTION ............................................................................. 30
2.5 INSTALLATION STEPS ............................................................................................ 31
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD......................... 33
2.6.1 General........................................................................................................................ 33
2.6.2 Installing the KX-TVP52/KX-TVP54........................................................................ 33
2.7 CONNECTIONS ......................................................................................................... 35
2.7.1 Connecting to the PBX............................................................................................... 35
2.7.2 Opening the Ferrite Core ............................................................................................ 35
2.7.3 Connection for APT Integration ................................................................................. 36
2.7.4 Connection for DPT Integration ................................................................................. 36
2.7.5 Connection for Non-APT/DPT Integration................................................................. 37
2.8 TERMINAL CONNECTION..................................................................................... 38
2.8.1 Requirements for Connecting Programming Terminal............................................... 38
2.8.2 Connecting the RS-232C Cable.................................................................................. 38
2.8.3 RS-232C Signals......................................................................................................... 40

Table of Contents
Installation Manual 9
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION ........................................................................42
3.1.1 APT/DPT or Inband Signalling?..................................................................................42
3.1.2 Why Integration is Important ......................................................................................42
3.1.3 How the VPS and the PBX Communicate ..................................................................42
3.1.4 PBX Requirements for Integration..............................................................................43
3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................45
3.2.1 General Guidelines and Definitions ............................................................................45
3.2.2 RS-232C Settings ........................................................................................................45
3.2.3 Port Settings ................................................................................................................45
3.2.4 PBX Interface Parameters ...........................................................................................46
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs.................49
3.3.1 KX-TVP50 Programming for Inband Integration .......................................................49
3.3.2 KX-TA series Programming for Inband Integration via the Manager's Extension .....50
3.3.3 KX-TD816, KX-TD1232 and KX-TD612 Programming for Inband Integration via the
Manager's Extension ..................................................................................................52
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
ANALOGUE PBX AND KX-TD DIGITAL PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION......................................................54
4.1.1 Why Digital Integration is Important ..........................................................................54
4.2 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TA series ........56
4.2.1 KX-TA series Software Verification and Programming for Digital Integration via the
Manager's Extension ..................................................................................................56
4.3 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TD816, KX-
TD1232 AND KX-TD612............................................................................................62
4.3.1 KX-TD1232 Software Verification and Programming for Digital Integration via the
Manager's Extension ..................................................................................................62
4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES ...........67
4.4.1 Live Call Screening (LCS) Programming ...................................................................67
4.4.2 Live Call Screening Recording Mode Assignment.....................................................67
4.4.3 Live Call Screening Private/Hands-Free Mode Assignment.......................................67
4.4.4 Live Call Screening Button Assignment .....................................................................68
4.4.5 Live Call Screening Cancel Button Assignment.........................................................69
4.4.6 Live Call Screening Password Assignment.................................................................70
4.4.7 Live Call Screening Password Cancellation................................................................70
4.4.8 Live Call Screening Password Control........................................................................70
4.4.9 TWR (Two-Way Recording) into One's Own Mailbox...............................................71
4.4.10 TWR (Two-Way Recording) Button Assignment .....................................................71
4.4.11 TWT (Two-Way Transfer) into Mailbox....................................................................72
4.4.12 TWT (Two-Way Transfer) Button Assignment.........................................................72
4.4.13 Voice Mail Transfer Button Assignment ...................................................................73
5 CUSTOMISING THE SYSTEM
5.1 STARTING UP .............................................................................................................76
5.1.1 Before Programming ...................................................................................................76
5.1.2 Quick Setup .................................................................................................................76
5.1.3 Starting the Quick Setup..............................................................................................77

Table of Contents
10 Installation Manual
5.2 PORT SETTING OPTIONS....................................................................................... 85
5.2.1 Custom Service Setting Example ............................................................................... 85
5.2.2 Custom Service Features ............................................................................................ 86
5.2.3 Custom Service Programming.................................................................................... 88
5.2.4 Recording Menus........................................................................................................ 91
5.2.5 Checking Operation .................................................................................................... 91
5.2.6 Voice Mail................................................................................................................... 91
5.2.7 Mailbox Groups.......................................................................................................... 92
5.2.8 Extension Groups ....................................................................................................... 92
5.2.9 Interview Service........................................................................................................ 93
5.2.10 Automated Attendant................................................................................................ 94
5.2.11 Department Dialling Service .................................................................................... 94
5.2.12 Operator Service....................................................................................................... 94
5.3 SETTING PORTS ....................................................................................................... 95
5.3.1 Port Service Menu ...................................................................................................... 95
5.4 AUTOMATED ATTENDANT PARAMETERS....................................................... 97
5.4.1 Automated Attendant Menu ....................................................................................... 97
5.4.2 Department Dialling ................................................................................................... 97
5.4.3 Operator's Parameters ................................................................................................. 97
5.5 SETTING MAILBOXES .......................................................................................... 101
5.5.1 Mailbox Setting Menu.............................................................................................. 101
5.5.2 Entering a Mailbox ................................................................................................... 101
5.5.3 Deleting a Mailbox ................................................................................................... 105
5.5.4 Password Reset ......................................................................................................... 105
5.5.5 Mailbox Listing ........................................................................................................ 105
5.6 TRAINING THE SUBSCRIBER............................................................................. 106
6 FINAL SETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998)........................................... 108
6.1.1 Accessing the Message Manager's Mailbox............................................................. 108
6.1.2 Main Menu of Message Manager's Service.............................................................. 108
6.1.3 Company Greetings (Enter #6*998,5,1)................................................................... 109
6.1.4 Recording the Company Name (Enter #6*998,5,2) ................................................. 109
6.1.5 Custom Service Greetings (Enter [#6*998,5,4]) ...................................................... 109
6.1.6 Customising User Prompts (Enter [#6*998,5,6]) ......................................................110
6.2 SETTING UP MAILBOXES.....................................................................................111
6.2.1 Recording Personal Greetings ...................................................................................111
6.2.2 Recording the Owner's Name ....................................................................................111
6.3 BACKING UP THE SYSTEM..................................................................................113
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALISING THE SYSTEM ................................................................................116
7.2 UTILITY COMMANDS............................................................................................118
7.2.1 Off-line Set (OFLN) ..................................................................................................119
7.2.2 On-line Set (ONLN) ..................................................................................................119
7.2.3 Set Password (PASS).................................................................................................119
7.2.4 Set Time (TIME) ...................................................................................................... 120
7.2.5 Print Reports at Specified Time (PSET)................................................................... 121
7.2.6 Error Log Display (ELOG)....................................................................................... 121

Table of Contents
Installation Manual 11
7.2.7 Saving the System Data to the Backup Device (SAVE)............................................124
7.2.8 Loading New or Saved Data to the VPS (LOAD) ....................................................126
7.2.9 Print All of the VPS Parameters (GPRN)..................................................................127
7.2.10 Program Version Display (VERS)...........................................................................127
7.2.11 Custom Service Report (CREP) ..............................................................................128
7.2.12 Custom Service Menu Access Count Clear (CCLR) ..............................................129
7.2.13 Message Waiting Lamp Retry Times (MWL) .........................................................129
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................130
7.2.15 Modified Prompt List (MPLT) ................................................................................130
7.2.16 Utility Command List (HELP) ................................................................................131
7.2.17 Quick Setup (QSET)................................................................................................132
7.2.18 Circuit Condition Display (LMON) ........................................................................132
7.2.19 Touchtone Information Display (PUTD).................................................................132
7.2.20 Wait for Caller ID (WCID)......................................................................................133
7.3 SYSTEM REPORTS..................................................................................................135
7.3.1 Mailbox Assignments................................................................................................135
7.3.2 COS (Class of Service) Assignments........................................................................136
7.3.3 System Service Report ..............................................................................................138
7.3.4 Call Account Report..................................................................................................138
7.3.5 Port Usage Report......................................................................................................139
7.3.6 Port Usage Statistics Clear ........................................................................................140
7.3.7 Flash Memory Usage Report.....................................................................................140
7.3.8 Flash Memory Usage Statistics Clear........................................................................141
7.3.9 Mailbox Usage Report...............................................................................................142
7.3.10 Mailbox Usage Statistics Clear ...............................................................................143
7.3.11 Fax Call Report........................................................................................................143
7.3.12 Fax Call Statistics Clear ..........................................................................................144
7.4 TROUBLESHOOTING GUIDE...............................................................................145
7.5 SPECIFICATIONS ....................................................................................................148
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES................................................................................................150
Appendix B SYSTEM ADMINISTRATOR'S GUIDE
B1 SYSTEM NAVIGATION ...........................................................................................180
B2 SYSTEM ADMINISTRATION - MAILBOXES .....................................................184
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE)
PARAMETERS .........................................................................................................191
B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE ................................201
B4.1 Port Assignment.........................................................................................................201
B4.2 Trunk Group Assignment ..........................................................................................203
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS.......................................206
B5.1 Automated Attendant Parameters ..............................................................................206
B5.2 Custom Service ..........................................................................................................213
B5.3 Caller ID Call Routing Parameters ............................................................................216
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS..............218
B6.1 System Group Assignment ........................................................................................218
B6.2 Time Service ..............................................................................................................221
B6.3 Holiday Setting ..........................................................................................................225

Table of Contents
12 Installation Manual
B6.4 Daylight Saving Time (DST) .................................................................................... 228
B6.5 Prompt Setting .......................................................................................................... 228
B6.6 System Caller Name Announcement........................................................................ 230
B6.7 Other Parameters....................................................................................................... 231
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS................................ 243
B7.1 RS-232C Parameters................................................................................................. 243
B7.2 Port Setting................................................................................................................ 244
B7.3 PBX Interface Parameters......................................................................................... 245
Appendix C SYSTEM MANAGER'S GUIDE
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX ..................................... 254
C2 SETTING UP MAILBOXES.................................................................................... 255
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS.................................... 258
C4 SETTING THE SYSTEM CLOCK ......................................................................... 265
C5 CHANGING THE SERVICE MODE SETTING................................................... 267
C6 CHANGING THE COMPANY GREETING SETTING....................................... 269
C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 271
C8 DELIVERING MESSAGES..................................................................................... 273
C9 CUSTOMISING THE SYSTEM MANAGER'S MAILBOX................................ 276
C10 LISTENING TO SYSTEM MANAGER MESSAGES ........................................ 277
Appendix D MESSAGE MANAGER'S GUIDE
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX .................................. 280
D2 MANAGING THE GENERAL DELIVERY MAILBOX ..................................... 281
D3 SETTING UP MESSAGE WAITING NOTIFICATION....................................... 283
D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX............................. 286
D5 SETTING THE SYSTEM CLOCK ......................................................................... 289
D6 RECORDING MESSAGES...................................................................................... 291
D7 REMOTE CALL FORWARDING SET.................................................................. 296
D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE........................... 299
D9 LIST OF MODIFIABLE PROMPTS ...................................................................... 302
Glossary ............................................................................................... 353
INDEX ................................................................................................. 365

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 13
Section 1
VOICE PROCESSING SYSTEM OVERVIEW

VOICE PROCESSING SYSTEM OVERVIEW
14 Installation Manual
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
Callers are greeted by a pre-recorded message that includes directions for leaving and editing
messages. The VPS can list single-digit numbers for each available extension or mailbox.
Callers who know the extension of the person they wish to reach may dial the extension
number at any time. Callers with rotary phones are transferred to a pre-programmed destination
(which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then verify
that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subscribers can use. They can
choose to be notified by message waiting lamp, beeper (pager), or a call from the system to
another line. System programming determines whether a subscriber will be notified each time
a message is left (Subscribers can choose to receive message notifications differently
depending on the time of day.), Mailbox parameters, which accommodate 5-100 messages,
determine the maximum length of messages. If the system is connected using DPT Integration,
subscribers can press a pre-assigned button to record conversations into their own mailboxes
or other subscriber’s mailboxes while talking on the phone. DPT Integration also allows
subscribers to screen messages as they are being left, and intercept them if required.

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 15
1.1.3 VPS Limitations
The KX-TVP50 does not support:
UCD functions
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions
and returns to callers to say that all extensions are busy. Calls can be forwarded by the KX-
TVP50 to the KX-TD1232/816/612 floating number of a UCD group. The call then rings at the
next available phone.
The KX-TVP50 supports UCD functions with very limited capabilities. Because the incoming
call is forwarded as an intercom path and not a DIL (direct in line), the following items will
not work:
•time table
•overflow function
•DISA message from a DISA card
•IRNA
Integration with the wrong PBX or with certain Key Systems presents limitations to the KX-
TVP50's standard functions. We do not recommend these systems for integration with the
KX-TVP50. The section 1.3.3 Which Phone Systems are Compatible? explains problems
with compatibility.

VOICE PROCESSING SYSTEM OVERVIEW
16 Installation Manual
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and
changing system parameters and diagnosing system problems. System Administration is
accomplished using terminal emulation software.
1.2.2 System Management
Two system functions are performed by the customer: System Management and Message
Management.
System Management concerns changing system parameters through the System Manager’s
Mailbox.
Message Management concerns recording voice prompts through the Message Manager’s
Mailbox. These messages include Company Greetings, Company Name, Department Dialling
menu, Custom Service menus, voice labels for System Group Distribution Lists, user prompts,
multilingual selection menu and System Caller Names.
Be sure to set a password to the System Manager's Mailbox and the Message Manager's
Mailbox to protect system security against hackers.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned a personal mailbox that they are
able to personalise. Subscribers can record their name, record personal greetings, set covering
extensions, record questions for an interview mailbox, set the message reception mode, set
incomplete call handling status, set call transfer status, enter Personal Group Distribution Lists,
set the message waiting lamp, and set notification by calling.
Each subscriber can set a password of up to 10 digits to his own mailbox. It is strongly
recommended that each subscriber set a password, which will prevent unauthorised callers
from accidentally or intentionally accessing subscriber's mailboxes.

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 17
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVP50 is initially configured with 2 ports and 2 h of storage.
1.3.2 System Components
Main Cabinet
Note
EIA port is at SELV.
Port 1 and Port 2 are at TNV.
Inside View of the Main Cabinet
POWER
VOICE PROCESSING SYSTEM KX-TVP50
MODE (DIP Switch)
Port 1
Port 2
Ferrite Core
Earth Terminal
RS-232C Connector
AC Inlet
Power Indicator
Memory Card
Position for Optional Expansion Memory Card

VOICE PROCESSING SYSTEM OVERVIEW
18 Installation Manual
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated for the VPS.
Power Indicator:
Indicates system status — when flashing, the system is off-line (not ready to receive calls).
MODE (DIP Switch):
(Check the status of this switch only at start-up.) Provides the following additional functions:
Table 1
Position Additional Function
0 Normal setting. (All switches in 0 position.)
1 Initialises RS-232C parameters.
RS-232C default parameters: 9,600, N, 8, 1
2*1 Auto Configuration is automatically executed and
all ports are set for Automated Attendant service.
3*1 Auto Configuration is automatically executed and
all ports are set for Voice Mail service.
4 Reserved.
5
Initialises the VPS. Clears all voice data (except
User 1 and User 2 prompts) and returns all system
parameters to the default setting.
6-7 Reserved.
8
Initialises the VPS. Clears all voice data and
returns all system parameters to the default setting.
This makes more recording time available —
about 1 h — if User Prompts have been recorded.
CAUTION: User 1 and User 2 Prompts are
erased!
9 Reserved.
10*2 Auto Configuration is automatically executed and
all ports are set for Automated Attendant service.
11*2 Auto Configuration is automatically executed and
all ports are set for Voice Mail service.
12 All service prompts are set to System Prompts.
13 All service prompts are set to User 1 Prompts.
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 19
To change the position, use an electrical or jewellers screwdriver.
Note
When setting the DIP switch to any position (except 0), first disconnect the extension
wire(s) and wait a few minutes, then disconnect the AC cord from the VPS. Set the DIP
switch and connect the AC cord to the VPS; wait approximately 3.5 min and then return
the DIP switch to position 0.
Earth Terminal:
This terminal should be connected to a earth source with less than 1 resistance.
RS-232C Connector:
Connects an ASCII or VT terminal to the VPS; must be used to program system.
Memory Card:
(1/system) Stores the proprietary system program, and the voice prompts (about 30 min worth);
has the capacity to record approximately 2 h of messages from callers.
Optional Expansion Memory Card:
The KX-TVP52 can expand the flash memory capacity by 2 h. The KX-TVP54 can expand the
flash memory capacity by 4 h.
1.3.3 Which Phone Systems are Compatible?
We recommend integration with the following Panasonic phone systems:
•Panasonic KX-TD1232
•Panasonic KX-TD816
•Panasonic KX-TD612
•Panasonic KX-TA series
14 All service prompts are set to User 2 Prompts.
15 Reserved.
*1 For Panasonic KX-TD series telephone systems with DPT
Integration
*2 For Panasonic KX-TA series telephone system with APT
Integration.
Table 1
Position Additional Function
01
01
01
01
•1
•2
•3
•4

VOICE PROCESSING SYSTEM OVERVIEW
20 Installation Manual
We cannot guarantee adequate integration of the KX-TVP50 with other PBX systems or with
Key Systems. If the customer does not have one of the recommended Panasonic PBX
systems, be sure that the system has the features listed below.
The PBX should have the following features for successful integration:
•Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this
connection.)
•Extension to extension touchtone signalling
•Message Waiting Notification from an SLT (single-line telephone)
•Screened transfer from an SLT
•Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp
accessed by dialling on/off codes)
If the PBX does not have these features, VPS operation will be limited.
See 3.1.4 PBX Requirements for Integration. You will find the following information about
each feature listed:
•Description
•Limitations of the system without the feature
•Tests to determine whether the PBX has the feature
VOICE MAIL
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the
mailbox number when connected to the Voice Mail.
Touchtone Integration enables the VPS to recognise the current state of the call and improve
its call handling performance. When enabled, the PBX informs the VPS of the status of the call
(busy, answered, ringing, etc.) by sending a code with touchtones before sending the normal
call progress tones. For example, when a caller hangs up before making a selection, the PBX
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TA
series PBX or to a Panasonic KX-TD series PBX (depending on the software version). This
digital integration provides the VPS with more information than Touchtone Integration. This
information enables the system to identify the extension number of the caller, know where the
call is forwarded from and why, and recognise what the caller wants to do. Some features are
available only with APT/DPT Integration (Remote Call Forwarding Set, Live Call Screening,
Two-Way Recording, Two-Way Transfer, Direct Mailbox Access, Intercom Paging, Auto
Configuration, Caller Name Announcement [system/personal], Caller ID Call Routing,
Personal Greeting for Caller ID, Time Synchronisation with PBX).