Panasonic PanaVOICE system User manual

Integrated Voice System
TM.0199B -Cam-lndusbialcalp.dAmarica
Version 2.0
Technician’sGuide
Panasonic@
---TM
---
mIImm
Digital Business System
SM-PANA20-TECH
www.voicesonic.com
Phone: [phone]
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Technician’s Guide ...
LII
Using the Technician’s Guide
The Technician’s Guide is designed to take you through the process of installing and
setting up a voice messaging system. The guide is divided into three main sections:
This section of the Technician’s Guide explains how to install a new PanaVOICETM
system at a customer site and how to update an existing voice messaging system.
Setting Up the Application. The chapters in this section take you through the
process of planning and configuring a new voice messaging system so that it will
meet the specific requirements of the people using it.
Installing and using Remote Maintenance. This section describes how to set up
and use the Remote Maintenance program so you can maintain and troubleshoot
a voice messaging system using a remote computer.
Additional sections and appendices provide information about specific hardware.
What is new in ihis version?
PanaVOICE 2.0 introduces a digital voice board, as well as other system enhancements.
Digital voice board support
PanaVOICE 2.0 supports a new digital voice board. The new board allows digital lines
to connect to the voice messaging system.
On-site key reprogramming
When you need to add voice ports to PanaVOICE 2.0, Panasonic@ will send you instruc-
tions for reprogramming your system key. You do not need to install a new key
Auto-apply
This feature safeguards changes you make at the console. When you make changes,
auto-apply automatically saves them when you move to another screen, even if you
forget to choose the Save button. Ifyou do not want to save changes, you can press the
Reset button to restore the original information before you move to another screen.

Technician’s Guide
V
Contents
InsdIbg the PanaVOICE system
............................................................................................
1
Install the system key ...............................................................................................................................4
Test thesystem ..........................................................................................................................................
5
Make a boot disk .......................................................................................................................................
6
Connect the telephone system ...............................................................................................................
7
Voice mail integration features ................................................................................................... 7
Program the teiephone system .................................................................................................... 7
Special Telephone System Programming for Non-Integrated Systems .................................... 8
Connect the telephone leads .......................................................................................................9
Test the PanaVOICE system .........................................................................................................9
Configure the application ......................................................................................................................10
Backup the system .................................................................................................................................
11
Updating the voice messaging software ................................................................................. 12
Check the system requirements ............................................................................................................ 13
Prepare for the update ...........................................................................................................................14
Update the software ............................................................................................................................... 1.5
Installation notes .........................................................................................................................
16
Troubleshoot the hardware ...................................................................................................................
17
Troubleshooting PanaVOICE .....................................................................................................
17
Ifyou beiieve the hardware is defective ................................................................................... 17
Moving the system .................................................................................................................................. 18
Moving the software ....................................................................................................................18
Moving the computer.. ................................................................................................................
18
InstaGng PanaVOICE with au OAI Integration....................................................................
19
About OAI Integration ................................................................................................................
21
Integration Overview .................................................................................................................. 22
How the Integration Works ....................................................................................................................23
Integration Features for Telephones ....................................................................................... 24
Constant Message Count ........................................................................................................................25
Examples of Constant Message Count ...................................................................................... 35
-
Other Displays .............................................................................................................................26
Display of Touchtone Entry .......................................................................................................
26
Large LCDDisplay Phones &Constant Message Count ........................................................... 26
Visua,I Menus ........................................................................................................................................... 27
Using Keys on the Large Display Telephone ............................................................................ 28
Tip for Subscribers ......................................................................................................................29
The IMessageList.. ........................................................................................................................ 29
Message Waiting Indicators .......................................................................................................30
The System Conversation and Visual Menus.. ..................................................................................... 31
How a Subscriber Uses Visual Menus ........................................................................................ 31
Voice Mail Call Handling Features ........................................................................................................36
Avoiding Call Forwarding Conflicts ......................................................................................................37
Setting Rings to Wait...................................................................................................................37
Installation Summary ................................................................................................................. 38

vi Technician S Guide PanaVOICE2.0
Preinstallation Checklist ....................................................................................................................... 39
Telephone System 39
.......................................................................................................................
For both Panasonic DBSand DBS824 you will need: .............................................................. 39
Voice Messaging System ............................................................................................................. 39
Additional Items .......................................................................................................................... 39
Preparing the Panasonic DBS................................................................................................... 40
Installing Additional Telephone System Hardware ............................................................................ 41
Panasonic DBSSystem Programming
...................................................................................................
42
Station Information ..................................................................................................................... 42
Special Telephone System Programming
..................................................................................
43
Direct-Inward-Dial (DID) ............................................................................................................. 46
Resetting the Panasonic DBSTelephone System ..................................................................... 46
Preparing the Voice Messaging System ..................................................................................
47
Connecting the Voice Messaging and Telephone Systems
...............................................................
48
Connecting the Station Lines to the Voice Messaging System ..............................................48
Installing the Serial Link between the Systems ....................................................................... 48
New Fully-Assembled PanaVOICE System
................................................................................
48
Upgrading an Existing Voice Messaging System ...................................................................... 49
Testing the system .................................................................................................................................. 50
Ifthe System Starts as a Demonstration Copy ......................................................................... 50
Checking the COMPort and Voice Boards Using SYSCHK
................................................................. 5
1
Using the COMl Port
...................................................................................................................
51
Running SYSCHK
.........................................................................................................................
51
Configuring the Voice Messaging System
............................................................................................
53
Application Setup ....................................................................................................................... 53
Default Subscriber
....................................................................................................................... 55
Subscribers and Guests
..............................................................................................................
56
Telephone System Setup
............................................................................................................
58
How to Turn Visual Menus On or Off.................................................................................................... 61
Mailbox Builder ........................................................................................................................... 62
How Mailbox Builder Works
...................................................................................................................
63
Using Mailbox Builder to Update the Voice Messaging System ............................................. 63
Before Using Mailbox Builder ..................................................................................................... 64
After Using Mailbox Builder
.......................................................................................................
64
Mailbox Builder Uses Telephone System Information ............................................................ 64
Starting Mailbox Builder ............................................................................................................. 66
Mailbox Builder Reports ........................................................................................................................ 68
The Mailbox Builder Report
.......................................................................................................
68
Sample Mailbox Builder Report ................................................................................................. 69
Mailbox Builder Log Report Data .............................................................................................. 70
Mailbox Information
................................................................................................................... i’ 1
The
CallLog Report ..................................................................................................................... 72
Sample .......................................................................................................................................... 72
CallLog Report Data.. .................................................................................................................. 73
Reviewing the Mailbox Builder Report or Call Log Report
.....................................................
75
Testing the Integration ............................................................................................................... 76
Training Subscribers
.................................................................................................................. 77
How to Train for Upgrade Installations ................................................................................................ 78
What 1sthe Same ......................................................................................................................... 78

Technician’s Guide
vii
How to Train for NewFeatures .............................................................................................................. 79
Tips for Subscriber Training ....................................................................................................... 79
One WeekAfter Training ............................................................................................................. 79
Troubleshooting ..........................................................................................................................
80
Refresh Interval for Constant Message Count
.......................................................................... 82
LCD Display Reference ............................................................................................................... 84
Prompts Included with OAI Integration Package ................................................................... 86
Integration Package Prompts ..................................................................................................... 86
!%ting Up the Appiication.....................................................................................................87
Using the application worksheets to set up the system ....................................................... 89
Planning the system .................................................................................................................... 90
Identify a System Manager ..................................................................................................................... 91
Determine the primary users of the system ......................................................................................... 92
Visualize the system ............................................................................................................................... 93
Determine which system features you want to use ............................................................................ 94
Determine how PanaVOICE
ports will be used .................................................................................... 95
Plan the organization of System IDS..................................................................................................... 96
Decide who owns a group or box.. ........................................................................................................ 97
Plan opening greeting strategies .......................................................................................................... 98
Set schedules ...........................................................................................................................................99
Plan message groups ............................................................................................................................ 100
Plan how the system will provide directory assistance
...................................................................
101
Design transaction boxes .................................................................................................................... 102
Plan interview boxes ............................................................................................................................ 103
Setting up the basic system ..................................................................................................... 104
Set up the telephone system
hardware parameters ............................................................................................................................ 105
Assemble the site information
............................................................................................................
106
Define the port settings
........................................................................................................................
108
Set up the operator box: System IDSand transfer options
..............................................................
110
Set up the operator box: greetings and messages ............................................................................. 112
Specify public settings and public fax box settings ......................................................................... 114
Specify the system schedules
..............................................................................................................
117
Specify general system-wide settings
.................................................................................................
119
Adding subscribers, guests, and groups ...............................................................................
122
Specify the default subscriber Personal IDinformation
..................................................................
123
Specify the default subscriber call transfer settings
........................................................................
125
Specify the default subscriber action settings
..................................................................................
127
Specify default subscriber notification settings
...............................................................................
129
Specify the default subscriber conversation settings
......................................................................
131
Specify default subscriber access options settings ............................................................ 133
List the system subscribers .................................................................................................................. 135
List the system guests
..........................................................................................................................
137
Set up message groups
.........................................................................................................................
139
Set up a System Manager..
....................................................................................................................
141
Setting up advanced features
.................................................................................................
142
Map transaction box menus and call transfer actions ..................................................................... 144
Set up transaction boxes, part 1(General settings and Call Transfer options) ............................. 145
Set up transaction boxes, part 2 (Greeting and Action After Greeting options) ........................... 147
Set up interview boxes
................................................. ........................................................................
149

viii Technician’s Guide PanaVOKE2.0
balling and using Remote Maintenance
.........................................................................
151
Remote Maintenance overview .............................................................................................. 153
Thehostandremote computers
.............................................................................................
153
Two disks for Remote Maintenance
........................................................................................
153
Storing phone numbers, names, and modem settings .......................................................... 154
What you need for each computer
..........................................................................................
154
Where to Start
............................................................................................................................
154
Set up the host software ...................................................................................................................... 155
Checking that the host software is loading correctly ........................................................... 157
Solving host software problems
..............................................................................................
157
Install the remote computer’s software
..............................................................................................
158
Set up the remote software .................................................................................................................. 159
Setting the defaul’i phone book entry..
...................................................................................
159
Adding a phone book entry for each host computer ............................................................ 161
Solving problems after installation ......................................................................................... 163
Using Remote Maintenance .................................................................................................... 164
Understand the basics of a Remote Maintenance session ............................................................... 165
Starting the remote version
.....................................................................................................
165
Accessing Remote Maintenance menus
.................................................................................
165
Returning to DOS
.......................................................................................................................
166
Calling a host computer ........................................................................................................... 166
Accessing menus during a connection ................................................................................... 167
Restarting a host computer ...................................................................................................... 167
Ending a connection ................................................................................................................. 167
Unloading Remote Maintenance from memory
.....................................................................
168
Recommended operating system configurations for the remote computer.. ................................ 169
Prepare for file transfers
.......................................................................................................................
170
Set file transfer options
............................................................................................................
170
The file menu screen
.................................................................................................................
170
File Lists ...................................................................................................................................... 171
Status Box................................................................................................................................... 171
Phone Book ID ........................................................................................................................... 171
Local/(Arrow)/Host ...................................................................................................................
172
Scroll Bars ................................................................................................................................... 172
Highlight Bar .............................................................................................................................. 172
Message Line
..............................................................................................................................
172
Functions Line
...........................................................................................................................
172
Transfer files between host and remote computers ......................................................................... 173
During the file transfer
.............................................................................................................. 174
Ifthe file transfer fails ............................................................................................................... 174
Other file menu functions
........................................................................................................ 174
REPLOGfiles ............................................................................................................................... 175
CaIlother computers ............................................................................................................................ 176
Checking TOPTIONSsettings
...................................................................................................
176
Setting up a phone book entry ................................................................................................ 177
Making a caI1using TOPTIONS................................................................................................. 178
Using TOPTIONS functions
......................................................................................................
178
Remote Maintenance advanced features
...........................................................................................
180
Suspending and resuming a session ....................................................................................... 180
Using the billing log .................................................................................................................. 181

Technician’s Guide ix
Using a mouse ............................................................................................................................ 182
Editing files during a Remote Maintenance session ............................................................. 182
Troubleshoot Remote Maintenance ................................................................................................... 184
Problems with the remote version
..........................................................................................
184
Problems with the host version ............................................................................................... 185
Checking the default phone book entry ................................................................................. 185
Problems with either version ................................................................................................... 186
Still having probiems? .............................................................................................................. 186
Appendix A: Hardware documentation
.............................................................................
187
Appendix B: Application worksheets
.................................................................................
193
Appendix C: Resolvingtone detectionproblems..............................................................
217
Appendix D: Special considerationsfor dialing outsidetelephone numbers ................221
Glossary ................................................................................................................................
225
index
......................................................................................................................................
239

Installing the PanaVOlCE system

Technician3 Guide Installingthe PanaVOiCEsystem I-3
Install the PanaVOICE system
This chapter willlead you stepby-step through the process of installing PanaVOICE at
the installation site.
The six steps involved in completing the installation for a voice messaging system are
covered in the following topics:
Install the systemkey
Testthesystem
Make a boot disk
Connectthetelephonesystem
Configuretheapplication
Backup thesystem
Note
TMIf you are installing the Panasonic DBS OAIIntegration package as part of
your voice messaging system, read the OAIIntegration section of the
Technician’s Guide before you begin this installation.
Note
Throughout this section, the term Panasonic DBS refers to both the
Panasonic DBS and DBS 824 unless explicitly stated otherwise.

I-4 InstallingthePanaVOICEsystem PanaVOICE2.0
hsfall fhe sysfem key
The system key must be properly installed before PanaVOICE can answer calls. The
system will only operate as a demonstration unit without the system key.
System Key
The system key connects to the parallel port of your computer. Any device that also
plugs into the parallel port (for example, a printer) must be plugged into the key. The
computer’s parallel port, also called the printer port, is a 25pin, female, D-shaped
connector on the back of the computer.
Parallel Port
i -
.-
Fgure 1 Parallel port for system key
To connect the system key:
1.
2.
3.
Locate the system’s parallel port.
Plug the male end of the system key (the end with 25 pins) into the female socket of
the parallel port. Tighten the screws to firmly attach the key to the socket.
Ifapplicable, plug any cable that also plugs into the parallel port (such as a printer
cable) into the female end of the system key. The system key will not interfere with
the normal operation of a printer or other peripheral plugged into the parallel port.

Technician’sGuide
Installing the PanaVOXEsystem 15
Tesf the system
You should test the system to ensure the system key is installed on the correct port and
the system starts properly.
Totestthesystem:
1. Turn on the system. Watch as several messages display on-screen and the voice
messaging software starts.
2. Check that the key is properly installed:
Ifthe words DEMONSTRATIONCOPY,SYSTEM KEY NOTFOUND appear on the
system’s Banner screen, the system key is not properly installed.
If the systemstartsas a demonstrationcopy
1.
2.
3.
4.
Check that the label on your system key matches the number of ports (if any)
installed on your system.
Check that the system key is fully plugged into the parallel port.
Exit to DOS by choosing ShutDownon the Banner screen. Press [CMHXHK)to restart
the system. Ifthe system starts as a regular (non-demo) unit, then continue with the
next step in the installation.
Ifthe system still starts as a demonstration copy, look for another parallel port on
the voice messaging computer. Ifthere is more than one parallel port, put the
system key on that port and start the system again. IfPanaVOICE now starts without
the DEMONSTRATIONCOPY,SYSTEM KEYNOT FOUNDmessage, the key is installed
correctly
Ifthe system still starts as a demonstration copy, contact Technical Support.

..
I-S Installing the PanaVOICE system PanaVOICE 2.0
Make a boot disk
Ifyour hard disk should fail, it is important to have a way to start the computer without
using the hard disk. You can do this with a disk that contains essential MS-DOSsystem
software copied from the hard disk. This disk is called a boot disk because it can be
used to restart (or “reboot”) your computer. This procedure also copies other system
utilities.
Tomakeabootdidc
1.
2.
3.
4.
5.
6.
i.
Insert a blank, high-density disk inthe AI\drive.
Ifneces&&, exit the voice messaging software and type Y when asked ifyou would
like to access the Toolkit Menu. Ifyou are already at a DOS prompt, type
C:\AVUTIIS\MENU[-Enter).
Atthe Toolkit Main Menu, select MaintenanceTools.
Atthe Maintenance Tools Menu, select MakeaSystem (Boot) Disk.
Press C-j to begin making the boot disk. Waituntil the system finishes. The
Toolkit Main Menu automatically reappears.
Exit to DOS.
Test the boot disk as described below.
Totest the boot disk
1. With the boot disk inthe AI:\drive, press Q&GKJ-@ to restart the computer. The
computer should restart normally, without running the voice messaging software.
Youwill see the DOS prompt (for example, A:\>).
2. Ifthe computer does not restart normally, remove the boot disk from the AI:\drive.
Again press ~~HXl-iDeljto restart the computer from the hard disk. Repeat the steps
to create a boot disk.
3. When you are satisfied that the boot disk works properly, remove it from the A:\
drive. Press aXHDel] to restart the voice messaging software.
‘\ ‘!
,’
Always keep the MSDOS disk set and the boot disk close to the computer. Ifyou cannot
guarantee this, take a copy of these disks with you to use for future maintenance and
recovery.

Technician’s Guide Installing the Pana VOICEsystem 1-7
Conned the telephone system
Inorderto instaIlPanaVOICE,thePanasonicDBStelephonesystemmust beconfiguredwith a
CPC-AU, CPC-Bcard (Version 8.1or higher), or CPC-EX(version 1.I or higher) and a DECcard.
TheDBS824systemrequiresVersion2.1orhiiherfortheCPCcard(CPC-Monly). Inboth
systems, theAPI card is required for the OAIIntegration. CPCS isnot supported.
Voicemail integration features
PanaVOICE offers several voice mail features that take advantage of special capabilities
found on yozx Panasonic DBS telephone system:
l Message Waiting Indication via message waiting lamps or special dialtones
l Automatic Call Forwarding to your personal greeting
l Easy Message Access via programmable keys at each extension
Program the telephone system
Program the telephone system before you connect it to PanaVOICE.
l Define the hardware. You must tell the DBS software which boards and other
special telephone system hardware you have added or enabled (such as a DEC or
API card).
l Assign the extension numbersand huntgroups. Program which extension
numbers will ring PanaVOICE through the digital ports.
When programming the hunt group, we recommend a terminal hunt rather than a
circular or call distribution hunt group. This is because voice mail ports are
typically set up so that the first ports handle incoming calls while the last port
handles tasks which require the voice mail to dial out (for example, lighting lamps
and delivering messages). With this setup, a terminal group assists the ports in
performing their jobs effectively and efficiently, because incoming calls will
usually go to the first few ports, leaving the last port open to handle outdialing
tasks.
When programming, you must also assign a “hunt group access code” or “group
hunting code” for PanaVOICE. This code is the number, dialed in-house, that rings
PanaVOICE.
Program what you want to happen to calls when all voice messaging ports are
busy. Incoming calls may be forwarded to an attendant or operator, or may get a
busy signal or ringback until one of the ports becomes available.
PanaVOICE can also use pooled ringing. To activate pooled ringing, set the Rings
to answer field for all ports to 0 on the Application Setup: Port Settings page. Then,
program all lines that PanaVOICE will answer to ring aII of PanaVOICE ports. That
way, when a call comes in, PanaVOICE answers, which signals the DBS to stop
sending ring voltage to the other ports.

l-8 Installingthe Pana VOICE system PanaVOICE2_0
l Program &nnk routing. Program which trunks (ifany) will route to PanaVOICE -
via the telephone system’s analog ports. Specify the hunting order, or, ifyou are i
using “pooled ringing” as described above, ring all trunks to all voice messaging
ports. Use the Panasonic DBSFF4programming addresses for this purpose.
l Define the voicemailextensionports.If you are using voice mail integration, you
may program the voice messaging ports as voice mail extensions. (See Installing
PamVOICE with an OAZIntegration in this guide.) Otherwise, program them as
single-line extensions.
Special Telephone System Programming for Non-Integrated Systems
This section details the minimum necessary programming for DBSand DBS824 systems
with a non-integrated PanaVOICEsystem. (For instructions on programming an inte-
grated system, see Instdling PanaVOKE with an OAIIntegration in this guide.) Use
caution when setting other Panasonic DBSoptions to avoid conflicts which may affect
how the voice messaging system works.
Toprogram the“VoiceMaiITone”parameterto return busy tonetoPanaVOICE:
1. Press a.
2. For Panasonic DBS,dial 2# l# 21#. You see SYSTEM021: 0VOICEMAILTONE.
For Panasonic DBS824, dial 2# l# 20#. You see SYSTEM020: 0VOICEMAILTONE.
3. Diall# (to choose “Return Busy Tone”).
Toassigna terminaltypetoeachvoicemail extensionport:
1.
2
3.
4.
5.
6.
7.
Dialthe first voice mailextension port number (DBSCPC-AlIrange 9-72)(DBSCPC-Brange: 9
144)(DBS824range: 324). Yousee: EXTXXXPROGRAM@F3ECXPROGFUM).
Dial2#. Yousee: EXTXXX002: 1(IELSEITYPEJ
For both Panasonic DBSand DBS824, dial 10 (for Third-Party Voice Mail).
Press HOLD to go to the next port number.
Repeat steps 5-6 above for each voice mail extension port to be programmed.
To configure voicemaiIextensionportsfor digitalconnection:
1. Press[FF3).
2. Dial the voice mail extension port number (DBS CPC-AI1range: 9-72) (DBS CPC-B
range: 9-144) (DBS CPC-EXrange: 9-144) (DBS 824 range: 3-24). You see EXT XXX
PROGRAM@ELEmPROGRAM).

Technician’sGuide Installingthe PanaVOICEsystem l-9
3. For the DBS,dial 47#. You see EXTXxx 647: 0 VAU/VMPort
For the DBS824, dial 46f#.You see EXTXXX046: 0 VAU/VMPort.
4. Dial 1to enable the voice mail port confirmation.
5. Press HOLD to go to the next port number
S. Repeat steps 4 &5 for each extension.
Tosetcallforward ID codesfor individual extensions
I. At any extension, dial: ON/OFF PROG AUTO *
2. Dialthe extension number to be forwarded.
3. Dialthe voice mailbox IDcode. These are the digits required by PanaVOICE to
identify the DBSextension and allow it to retrieve messages. The lDcode can be up
to 16digits long. Press the REDIALkey to insert a pause between digits.
4. Press HOLD.
5. Repeat for each extension to be programmed with CallForward IDcodes.
Connect the telephone leads
The telephone leads are plugged into the jacks at the back of the voice boards. For
details, see the VoiceBoard Note in Appendix A: Hardware Documentation.
For Remote IMaintenance. connect an additional extension to PanaVOICE’smodem.
Test the Pana VOICE system
Using a telephone near the PanaVOICE console, call each extension connected to
PanaVOICE. Go to the Banner screen (Figure 2) and watch the port status indicator to
verify which voice messaging system port answers your calls.
- -----..
Paw&i~i~
Figure 2 Banner screen

I-IO Instailing the PanaVOICEsystem PanaVOKE2.0
Configure fhe application
You have now installed the hardware and software for PanaVOICEand are ready to
configure the system application. This includes:
l Configuring PanaVOICE for the DBS
l Selecting features, adding special greetings, adding subscribers, and programming
any special call routing applications for this installation
The Setting up the application section of this guide contains easy, step-by-step proce
dures for configuring your application, along with worksheets you can fillout and use
to enter data on-screen. Tocontinuethehstallation process,seeSetting up the
appkation now.
After you have finished setting up your application, continue the installation by
backing up PanaVOICE. For details, see Back up the system on page l-l 1.
?‘.
-.::

Technician k Guide hxtalling the
Pana VOICE system
I-lI
Back up the system
Once you have completed configuring the application, you must back up thesystem.A
backup is a copy of the system configuration stored on a separate set of disks or tapes.
We recommend using tapes. The system backup contains a copy of allthe greetings,
custom voice prompts, and system database information installed on your system. This
includes allthe subscriber’s message box names and options, as well as any transaction
boxes or interview boxes you have created for this application.
Iffor some reason your computer or hard disk fails, a system backup can save you hours
of work reconstructing the application, including reentering allthe names of subscrib-
ers, setting up allthe directories, and setting system parameters. Fordetails, see the
SystemManager’s Guide.
We strongly recommend that you establish a regular backup schedule-monthly,
weekly, etc. Thiswill preserve any of the system updates made by a System Manager
since the previous backup, such as the addition of new subscribers. All backups should
be kept ina safe place separate from the system computer. PanaVOICE’sToolkit Main
Menu makes it easy to do backups and to schedule unattended backups. The Toolkit
MainMenu isavailable when you exit the voice messaging software.
Wamfng You must exit the voice messaging software to perform a backup.

I-12 Installing the Pana VOICEsystem PanaVOICEZ.0
Updating the voice messaging software
This chapter explains how to upgrade an existing voice messaging system to
PanaVOICE 2.0. This chapter also provides an overview of the changes that occur to the
voice mail computer’s configuration during an update.
Ch&thesystemrequirements
Prepare for theupdate
Updatethesoftware
I-
.-

z’s Guide Installingthe PanaVOKEsystem I-13
%k&nesystem requirements
Updating your system to this software version requires the following:
MS-DOS6.22or higher
DF’IDX4/100computer with at least 4ME3of memory on the mother board
Serf al ports as needed with 16550or higher UARTsupport
Remote Maintenance diskversion S.lj or higher
The system must not be using the MS-DOSDoubleSpace or DriveSpace utilities
PanaVOICE requires a mouse. Panasonic supports the following mouse devices for use
on PanaVOICEsystems:
9 PanaVOICE 1.Orequires a bus mouse
l PanaVOICE 2.0 requires a serial PS/2 mouse
_
_ 2 I
:. ; ..;’ --. __ .’ ‘::I.
:
_.-’ :
Note
AlIrequired mouse device drivers are already installed on the PanaVOICE
system. Do not install any other mouse device drivers onto the system.

I-14 InstallingthePanaVOICEsystem PanaVOKE2.0
Prepare for fhe update
”~
After you have verified that your current system meets all the requirements for a
successful update, prepare the system by following these steps:
1. Check that your system has at least 70 minutes (approximately 12MB) of free
recording time. The available recording time is displayed in the upper-right comer
of the Banner screen. You need at least 70 minutes of recording time for the soft-
ware update, plus enough free recording time to store messages, boxes, names, and
greetings. If there is not enough space available on the hard disk, the install pro-
gram will not let you update the voice mail software.
‘7%
Note
Ifyou want to free up disk storage space, follow the procedure on the next
page to delete old messages from the system.
2.
3.
4.
Fxit to the DOS prompt by pressing@ then a at the Banner screen. Ifprompted,
type a System Manager ID(cl-).
Make a complete backup of the system, including any system prompts you have
created for your unique situation. For information explaining how to back up your
system, see the documentation which came with the earlier version of the software
Optimize the system’s hard disk, ifnecessary. This can significantly speed the
system’s performance and speed up installation. Ifthe system is currently using the
Toolkit, select Hard Disk Tools from the Toolkit Main Menu, then select Optimize Hard
Disk NOW.Otherwise, supply your own optimization utility and run it before you
perform the update.