Panasonic TGP 550 User manual

Customer Care: [phone]
Support: http://support.vonagebusiness.com
Copyright © 2015 Vonage Marketing LLC. All Rights Reserved.
Version 2.0
Page 1
Panasonic TGP550
VOICEMAIL
Access Your Mailbox
1. Press *99 or *100 then the “Dial” button.
2. Press 1234 (default PIN) or your PIN, followed by the
# (pound) key.
2Quick Reference Guide
*67
*82
*90
*91
*99/*100
Block Caller ID (for single call)
Unblock Caller ID (for single call)
Extension Login (Call Queue)
Extension Logout (Call Queue)
Access Extension Voicemail Box (must be dialed
from extension user is trying to access)
*101
*102
911
411
Access Virtual Mailbox (dial this code when listening to any
message on your Vonage Business Solutions system to access any
extension’s voicemail box)
Internal Dial by Last Name Directory
Emergency Services (availability based on location)
Directory Assistance ($1.50 per-call)
Area Code + 555-1212 | Directory Assistance ($1.45 per minute)
** + Extension Number | Blind transfer a call straight to an
extension’s voicemail
Please Note:These codes should be used prior to dialing a number or extension.
BASIC FUNCTIONS
Pairing the Cordless Handset with the Base Unit
1. On the cordless handset, press Menu (center of joystick) and then
dial #-1-3-0 (pound-one-three-zero).
2. On the base unit, press and hold the All button for about 4
seconds until the status indicator light flashes red.
3. On the cordless handset, press OK (button with the down arrow)
and you should hear an elongated beep.
4. When the cordless handset is paired, the phone icon in the top-left
corner will no longer have a slash through it.
Making a Phone Call
1. For local calls and long distance: dial the area code and number
(i.e. 404-555-1234).
2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).
3. To call an extension, enter the 2-6 digit extension number and pick
up the handset or press SP-HEADSET.
Using the Corded Handset
1. Pick up the phone and dial the desired number. The phone will
automatically dial in about 3 seconds.
2. Alternatively, dial the number, then pick up the handset and the
phone will begin dialing automatically.
VOICEMAIL GREETINGS
After entering your mailbox options (call *99 or *100 from your phone
and choose option 4):
Unavailable Greeting (greeting that plays if you are away from your
desk)
1. Press 1 to record your unavailable greeting.
2. After the tone record your desired unavailable greeting and press
the # (pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Busy Greeting
(greeting callers hear if your phone is on Do Not Disturb,
not connected to the internet, or call waiting is not answered)
1. Press 2 to record your busy message.
2. After the tone record your desired busy greeting and press the #
(pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Name Greeting (used for company directory)
1. Press 3 to record your name.
2. After the tone record your desired name greeting and press the #
(pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Record Temporary Greeting (Vacation) (overrides all greetings)
1. Press 4 to record your temporary greeting.
2. After the tone record your desired temporary greeting and press
the # (pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
To Remove Temporary Greeting
1. Press 4 to access the temporary greeting.
2. If you have a temporary greeting set, press 2 to delete it.
Options while listening to a message:
5 Repeats voicemail from the beginning
6 Go to next message
7 Delete voicemail
8Forward voicemail to another extension
9 Save voicemail
* Skip call information
# Back to mail voicemail menu
Main Menu:
1 New Messages
2 Saved Messages
4 Mailbox Options
CELL PHONE INTEGRATION
When calls are being forwarded from your extension to your cell phone,
you can reroute the call back to an ofce extension or another outside
number. On your cell phone, press ##, enter the extension (or outside)
number you want to transfer to, and # again to complete the transfer.

Customer Care: [phone]
Support: http://support.vonagebusiness.com
Copyright © 2015 Vonage Marketing LLC. All Rights Reserved.
Version 2.0
Page 2
ONLINE ACCOUNT MANAGEMENT
Log in to the online user interface
1. Visit http://my.vonagebusiness.com.
2. Log into your account with your username and password.
Voicemail to Email
1. Click the My Extensions icon on the home page, then click on an
extension.
2. Scroll down to the Voicemail PIN and Greetings section and
check the box for Send Voicemail to Email.
3. Enter the desired email address.
4. Click Save in the top or bottom right-hand side of the screen.
Searching Call Logs
1. Click the “Reports” tab at the top of the screen.
2. Choose your desired Summary on the left navigation.
3. Select a date range by clicking the calendar in the right corner.
4. Select a Report from the options below the graph.
5. Enter “Advance Filter” options like “Caller ID and/or
“Call Direction” to narrow your search.
6. Click “Apply Filter”. Your results will populate below.
Please Note:the above instructions are for Vonage Business Super
Users and Administrators.
BASIC FUNCTIONS (CONTINUED)
Using Speakerphone
Make sure there is not a headset plugged in to the headset port
1. Press the “SP-PHONE/HEADSET” button once (in the lower right
corner) and dial the desired number.
2. To disconnect the call, press the “SP-PHONE/HEADSET” again.
Using a Headset
1. Plug an approved headset into the headset port on the right side
of the base station.
2. Press the “SP-PHONE/HEADSET” button and dial desired number.
To disconnect the call, press “SP-PHONE/HEADSET” again.
Placing a Call on Hold
1. Press the “Hold” softkey and the caller is placed on hold.
2. To retrieve the call, either press the soft-button below “HOLD” on
the screen, or press the “HOLD” button again.
Conferencing Calling
1. While on a call, press the softkey below “MENU” and choose
option 3 for “Conference.”
2. Call the third party, press the “Conference” softkey again, and all 3
lines will be connected.
Using Speakerphone
Make sure there is not a headset plugged in to the headset port
1. Press the “SP-PHONE/HEADSET” button once (in the lower right
corner) and dial the desired number.
2. To disconnect the call, press the “SP-PHONE/HEADSET” again.
Transferring a Call (Attended Transfer)
Talk to the person before transferring the call to them
1. While on a call, press the “Menu” softkey and choose option 1 for
“Transfer.”
2. Dial the extension or number you wish to transfer to, and press
the “TRANS” softkey to complete the transfer.
Transferring a Call (Blind)
Transfer the call to someone without speaking to them
1. While on a call, press the softkey below “MENU” and choose
option 2 for “Blind Transfer.”
2. Dial the extension or number you wish to transfer to and
immediately press the “TRANS” softkey to complete the transfer.
or browse your directory.
Switching between handset/headset/speakerphone during a call
Note: Only one function can be used at a time
1. From Handset to Speakerphone, press the “SP-PHONE/HEAD-
SET” button and hang up receiver (make sure there is not a
headset plugged into the headset port).
2. From Handset to Headset, press the “SP-PHONE/HEADSET” but-
ton and hang up receiver (make sure there is a headset plugged
into the headset port).
3. From Speakerphone to Handset, pick up the handset.
4. From Speakerphone to Headset, plug a headset into the headset
port on the right side of the phone.
5. From Headset to Handset, pick up the handset.
6. From Headset to Speakerphone, unplug the headset from the
headset port on the right side of the phone.
Call History
1. Press the “MENU” softkey, scroll over twice and down once, then
press “SELECT” to see call history.
USING THE CORDLESS HANDSET
1. To place a call:
a. Press the “Talk” button and dial the desired number. The
phone will automatically dial in about 3 seconds.
b. Alternatively, dial the desired number rst and then press the
“Talk” button.
2. To disconnect a call:
a. Press the “Off” button on the right side of the handset.
3. To place a call on hold on the base station and pick it up on the
handset:
a. Place the call on hold on the base station, and press the
“Line” softkey on the cordless-handset. Use the joystick to
scroll to the call you want to pick up and press “Select.”
4. To transfer a call on the cordless handset:
a. While on a call, press “MENU” (center of joystick):
• To complete a blind transfer, select option 3 for “Blind
transfer”, enter the extension or number you wish to trans-
fer to, and press the “Transfer” softkey.
• To complete an attended transfer, select option 2 for
“Transfer”, enter the extension or number you wish to
transfer to, and press the “Transfer” button again.
5. To conference a call on the cordless handset:
a. While on the call, press “MENU” (center of joystick).
b. Select option 4 for “Conference.”
c. Dial the number you wish to conference in. Once the call is
connected, press the “Conference” softkey on the phone and
all three phones will be connected.
6. To access the directory on the cordless handset:
a. Press “MENU” (center of joystick), arrow with the joystick
to the right once and down twice, and then press “Select”
(center of joystick). From here you can add to, delete from, or
browse your directory.