Panasonic VA-309UK User manual

!
Operating
Instructions
A – Series Key Telephone systems
VA-309UK
VA-616UK
VA-824UK
VA-1232UK
Before operating the unit, please read these instructions completely

Issue 21 - February 2000 A-Series (UK)
© Panasonic UK Ltd. - 2 - E & OE
Important Note
[1] The equipment should be used on British Telecom lines requiring loop-disconnect or
DTMF signalling only.
The equipment must be connected to direct extension lines, and should not be
connected as an extension to a payphone.
The Ringer Equivalence Number (R.E-N) is 3
1. The apparatus is connected, for 2-wire connected devices, between terminals A
and B or, -for 3-wire connected devices, between terminals A, B and shunt in the
test circuit shown in figure 17. The BT Bell 59D in figure 17 is one which
generates a sound pressure of not less than 65 dB (A weighted) SPL when
measured as a distance of 1m when connected in the test circuit of figure 17 with
three other 59D bells connected across the shunt and A terminals, and
acoustiCally isolated, and which forms the ring detector of a BT telephone No.
8746. Where either the BT Bell No. 59D or the apparatus ringing detector fails to
function as specified in the relevant product standard, no REN is assigned to the
apparatus. (See note 1 of 4.2)
Where the BT Bell No. 59D and apparatus ringing detector function correctly as
specified in the relevant product standard, the procedure for determination of
REN is continued as described in D. 1.2 or 1.3 as appropriate.
2. For apparatus other than that described in D.1.3, and where in the configuration
described in D.1.1 the BT Bell No. 59D and apparatus ringing detector function
correctly as specified in the relevant product standard, additional complete items
of apparatus similar to the original apparatus are then connected in parallel with
the original apparatus. The number of added items of apparatus is increased
until :
or; 10 items of apparatus are connected:
Whichever is the first to occur.
For further information, Refer to BS6305: 1982
[2] The apparatus will interwork with the PSTN up to an internal resistance between
telephone instrument and Main Exchange unit of 40 ohms maximum, and between
DSS and Main Exchange unit of 20 ohms maximum.
[3] Operation in power failure
Exchange line communication in power failure is available through the primary
telephone sets connected for the usage in power failure- When power failure occurs.
20 % of the connected exchange line are automatically switched over to the
designated primary telephone sets.

Issue 21 - February 2000 A-Series (UK)
© Panasonic UK Ltd. - 3 - E & OE
Thank you for purchasing the Panasonic A-Series Key Telephone System.
•This equipment requires a maintenance contract issued by a maintainer holding BSI
approval.
•This is a statutory requirement.
Notice:
•To assure the safe use of your telephone, please observe the following guide fines
for installation and use.
•Do not use the telephone near sources of electric "noise" such as fluorescent
lamps, air-conditioner, washing machine, TV sets or radios-
•The telephone should not be exposed to heat sources, direct sunlight, extreme
temperatures, moisture, strong vibrations, and greasy or dusty environments.
•Never attempt to insert wires, pins, of similar objects in the vents or openings of the
telephone.
•Never clean the telephone with benzene; paint thinner or other solvent materials-
Wipe with a soft cloth to clean.
•Do not change the unit installation location without consulting your dealer/installer.
In Case of a Power Failure:
•In case of a power failure, the Key telephones cannot be used. If your system has a
power failure unit and single line telephones, only the single line telephones can be
used.
Specifications:
Dimensions (mm)
(D x W x H) Weight (Kg)
Telephone VA-30920UK 213x170x85 1-0
VA-12020UK 213x170x85 1.0
VA-12022UK 213x170x85 1.0
Direct station selection console VA-82430UK 213x 95x60 0.4
Power consumption Maximum: 60W (VA-309UK)
130W (VA-616UK)
130W (VA-824UK)
160W (VA-1232UK)

Issue 21 - February 2000 A-Series (UK)
© Panasonic UK Ltd. - 4 - E & OE
Table of Contents
NAMES AND FUNCTIONS ....................................................................................................................................................6
DIRECTORY CARDS AND OWN KEYPHONE IDENTIFICATION....................................................................................................8
EXTERNAL LINE CALLS..................................................................................................................................9
MAKING A CALL ...............................................................................................................................................................9
OFF-HOOK DIAL............................................................................................................................................................................9
ON-HOOK DIAL ...........................................................................................................................................................................10
REDIAL.......................................................................................................................................................................................10
AUTO FLASH REDIAL ...................................................................................................................................................................10
SAVE DIAL.....................................................................................................................................................................10
TO SAVE WHILE CONNECTED ........................................................................................................................................................10
TO SAVE AFTER HANGING UP........................................................................................................................................................11
TO CALL THE SAVED NUMBER.......................................................................................................................................................11
ONE TOUCH SPEED DIAL.................................................................................................................................................11
TO STORE A NUMBER ..................................................................................................................................................................11
TO MAKE A CALL .........................................................................................................................................................................12
TO ERASE A NUMBER STORED ......................................................................................................................................................12
ANSWER........................................................................................................................................................................12
TO ANSWER A CALL ON A TELEPHONE WHICH RINGS.......................................................................................................................12
TO ANSWER A CALL ON A TELEPHONE THAT DOES NOT RING ...........................................................................................................12
SYSTEM SPEED DIALS (COMMON NUMBERS)......................................................................................................................13
TO STORE A NUMBER (FROM EXTENSION 10 ONLY)........................................................................................................................13
TO MAKE A CALL .........................................................................................................................................................................13
TO ERASE A NUMBER STORED ......................................................................................................................................................14
CALL PICK-UP (FOR EXTERNAL LINE) ..............................................................................................................................14
SYSTEM HOLD................................................................................................................................................................14
PUTTING A CALL ON HOLD ...........................................................................................................................................................14
RETRIEVING A HELD CALL ............................................................................................................................................................14
EXCLUSIVE HOLD ...........................................................................................................................................................15
PUTTING A CALL ON HOLD ...........................................................................................................................................................15
RETRIEVING A HELD CALL ............................................................................................................................................................15
CALL TRANSFER ............................................................................................................................................................15
TRANSFER - SUPERVISED ............................................................................................................................................................15
TRANSFER - UNSUPERVISED........................................................................................................................................................15
IF THE CALLED EXTENSION IS BUSY............................................................................................................................................... 16
INTERNAL CALLS..........................................................................................................................................16
TONE CALL / VOICE CALL ...............................................................................................................................................16
TO CHANGE A TONE CALL TO A VOICE CALL ..................................................................................................................................16
OPERATOR CALL............................................................................................................................................................16
ANSWERING WITH HANDSET ............................................................................................................................................16
HANDS-FREE ANSWER BACK ..........................................................................................................................................17
INTERNAL CALL PICK-UP................................................................................................................................................17
ZONE PAGING ................................................................................................................................................................17
ZONE PAGE ALL.............................................................................................................................................................17
MEET-ME PAGE CALL .....................................................................................................................................................18
INTERNAL HOLD .............................................................................................................................................................18
PUTTING AN INTERNAL CALL ON HOLD ..........................................................................................................................................18
TO RESUME HELD CALL...............................................................................................................................................................18
TRANSFER .....................................................................................................................................................................18
CONFERENCE CALL ........................................................................................................................................................19
CALL BACK REQUEST .....................................................................................................................................................19
SETTING A REQUEST....................................................................................................................................................................19
ANSWERING A REQUEST AT YOUR TELEPHONE...............................................................................................................................19
ADDITIONAL FEATURES...............................................................................................................................20
AUTOMATIC EXTERNAL LINE SELECTION...........................................................................................................................20
DIRECT EXTERNAL LINE ACCESS .....................................................................................................................................20
LCR IMPORTANT NOTE ................................................................................................................................21
LEAST COST ROUTING (LCR)..........................................................................................................................................21
LEAST COST ROUTING OVERRIDE ....................................................................................................................................21
PROGRAMMABLE LINE KEYS ...........................................................................................................................................22
TO STORE A TELEPHONE NUMBER.................................................................................................................................................22
TO STORE A SYSTEM SPEED DIAL NUMBER ...................................................................................................................................22
TO STORE OTHER FEATURES........................................................................................................................................................23
USING A PROGRAMMED KEY ........................................................................................................................................................23

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© Panasonic UK Ltd. - 5 - E & OE
CALL DIVERT .................................................................................................................................................................24
CALL FORWARD – YOUR EXTENSION.............................................................................................................................................24
FOLLOW ME – FROM ANOTHER EXTENSION....................................................................................................................................24
TO CANCEL CALL FORWARD ........................................................................................................................................................24
TO CANCEL FOLLOW ME..............................................................................................................................................................25
NIGHT MODE..................................................................................................................................................................25
SETTING / CANCELLING ...............................................................................................................................................................25
DO-NOT-DISTURB (DND) ...............................................................................................................................................25
SETTING / CANCELLING ...............................................................................................................................................................25
EXTENSION LOCK ...........................................................................................................................................................26
ID CODE REGISTRATION ..............................................................................................................................................................26
LOCKING EXTENSION ...................................................................................................................................................................26
UNLOCKING EXTENSION...............................................................................................................................................................26
ONE-TOUCH FUNCTIONS KEYS ........................................................................................................................................27
TO STORE FEATURE ....................................................................................................................................................................27
ONE-TOUCH OPERATION.............................................................................................................................................................. 28
TO ERASE STORED FEATURE ........................................................................................................................................................28
PAUSE...........................................................................................................................................................................28
TO INSERT A PAUSE.....................................................................................................................................................................28
FLASH ...........................................................................................................................................................................28
SIGNAL CONVERSION......................................................................................................................................................28
INTERNAL DIAL TONE MUTE ............................................................................................................................................29
SECRETARY WORKING....................................................................................................................................................29
AT MANAGER’S EXTENSION ..........................................................................................................................................................29
AT SECRETARY’S EXTENSION.......................................................................................................................................................29
LONG SPEECH ALARM ....................................................................................................................................................29
HOLD RECALL ...............................................................................................................................................................29
CALL BARRING...............................................................................................................................................................29
PBX RECALL ................................................................................................................................................................30
SPEAKERPHONE.............................................................................................................................................................30
ALARM ..........................................................................................................................................................................30
SETTING THE ALARM ...................................................................................................................................................................30
CANCELLING THE ALARM .............................................................................................................................................................30
DISPLAY FEATURES........................................................................................................................................................31
SYSTEM CLOCK SETTING.................................................................................................................................................32
OPTIONAL EQUIPMENT FEATURES............................................................................................................32
EXTERNAL CONFERENCE.................................................................................................................................................32
ADDING AN EXTERNAL PARTY TO AN INTERNAL CALL.......................................................................................................................32
ADDING AN INTERNAL PARTY TO AN EXTERNAL CALL.......................................................................................................................33
EXTERNAL PAGING .........................................................................................................................................................33
LOUD RINGING BELL (LRB)............................................................................................................................................33
DOORPHONE ..................................................................................................................................................................33
TO ANSWER DOORPHONE CALL USING CONTACT KEYPHONE ..........................................................................................................33
TO ANSWER DOORPHONE FROM OTHER PHONES ...........................................................................................................................34
DOOR OPENER...............................................................................................................................................................34
OPEN DOOR WHILE ON DOORPHONE CALL ....................................................................................................................................34
OPEN DOOR WHEN NOT ON DOORPHONE CALL..............................................................................................................................34
CALL LOGGING...............................................................................................................................................................34
TO ENTER AN ACCOUNT CODE .....................................................................................................................................................34
DIRECT STATION SELECTION CONSOLE (DSS)..................................................................................................................35
TO TRANSFER AN EXTERNAL CALL TO AN EXTENSION.....................................................................................................................35
TO END AN EXISTING CALL AND MAKE ANOTHER CALL. ...................................................................................................................35
DSS INDICATIONS .......................................................................................................................................................................35
PAGING ......................................................................................................................................................................................35
CALL DIVERT CANCEL..................................................................................................................................................................36
SINGLE LINE TELEPHONES (SLT)...............................................................................................................36
EXCHANGE LINE ACCESS............................................................................................................................................................. 36
AUTOMATIC ACCESS TO EXCHANGE LINE.......................................................................................................................................36
DIRECT EXCHANGE LINE ACCESS ................................................................................................................................................. 37
SLT QUICK FEATURE REFERENCE LIST .........................................................................................................................................37

Issue 21 - February 2000 A-Series (UK)
© Panasonic UK Ltd. - 6 - E & OE
Names and Functions
(Feature Key field)
(1) (5)
(6)
(2) (7)
(8)
(3) (9)
(10)
(4) (11)
(12)
(13)
(14)
(VA-12022UK Key telephone with speakerphone and display)
1. Ringer volume control
•For adjusting incoming ringing tone.
2. Speaker volume control
•For adjusting speaker volume.
3. Speaker
4. Handset
5. Display
•Indicates the time and the number dialled. (VA-12022UK only)
6. PBX RECALL key
•Used "for forwarding of Calls on PBX lines if the system is used in conjunction
with a PBX.
7. RED1AL key
•Used to redial the last number dialled. Also, to insert a pause between the digits
of a stored telephone number for automatic dialling.
8. MEMORY key
•For storing numbers and automatic dialling.
9. ON/OFF key
•Used to place a Call without lifting the handset or to store a number for speed
dialling.
10.ON/OFF indicator
11.HOLD key
•Puts an External or Internal Call on Hold.
12.Dialling key
13.Microphone
•Enables Hands-Free speech.
14.Telephone directory

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(Feature key field) Direct Station Selection Console for
VA-616UK/VA-824UK/VA-1232UK systems
15.CONF key
•Sets up a conference Call.
16.FLASH key
•Pressing this key disconnects and reconnects a line for re-dialling.
17.M1C indicator
•This indicator lights up when MIC key is pressed, enabling you to answer an
Internal voice Call without lifting the handset-
18.M1C key
•Used for muting microphone during hands-free conversation and hands-free
answer back setting.
19.One-touch key
•Automatic dialling for any of the stored telephone numbers, extension numbers
and other features-
20.Line key
•Press to select a vacant telephone line or to answer an incoming Call. You can
also assign features or extension numbers to these keys.
21.Line indicator
•Shows Green for lines you are using, and Red for lines in-use by others.
22.INT (Intercom) indicator
•Flashes when Internal Call is on hold. Stays ON while you are speaking on an
Internal Call.
23.DND/CF indicator (Do-Not-Disturb/Call Forward)
•Lights up when User Call Divert or Do-Not-Disturb feature is set.
24.Station indicator
•Indicates the status of an extension.
25.Station key
•To Call an extension.
26.ZONE key
•For paging zone.

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Directory Cards and Own Keyphone Identification
Fitting -the telephone directory
A directory is supplied with each telephone. Complete the
self-adhesive labels as required. The design of the label
permits either typed or written details-
Fix the "Extension directory" to the base tray and the
Speed dial directory onto the transparent leaves
The completed directory tray can now be fitted to the
telephone as follows.
Slide assembly into the parallel grooves on underside of
telephone and push home until held securely.
Own Telephone Identification
Peel off the label and put it in the hollow space beneath the
handset after preparing your name/number.

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Symbols Used Lift the Handset
(Off-Hook) Hang up the Handset (On-Hook)
Press Line Key Press Key indicated
Press One-Touch
Key Dial a number
Press !Key Press # Key
EXTERNAL LINE CALLS
Making a Call
Calls can be made either by lifting the Handset or dialling with the Handset On-Hook.
While you are making the Call, the line indicator flashes green.
For On-Hook dialling, dial the number within 15 seconds after pressing the line key.
If more than 15 seconds elapses, it will revert to stand-by.
If you press the ON/OFF key and replace the handset during conversation, you can hear
the other party's voice from the Keyphones speaker.
You can also make have a conversation with your Keyphones Handset On-Hook if your
Keyphone has a speakerphone facility.
Off-Hook Dial
1. Lift the handset.
•You will hear the Internal dial tone from the Handset.
2. Press any available line key-
•Listen for the External dial tone.
•The line indicator will light up green.
3. Dial the telephone number
4. Speak when answered.
5. Hang up when the Call is complete.
•The line indicator will go off.

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On-Hook Dial
1. Press any available line key-
•Listen for the External dial tone.
•The line indicator will light up green.
2. Dial the telephone number
3. Speak or lift the Handset when Call is answered.
4. Press ON/OFF Key or Hang up when the Call is complete.
•* The line indicator goes off.
Redial
1. Press any available line key-
•Listen for the External dial tone.
•The line indicator will light up green.
2. Press the REDIAL Key
3. Speak or lift the Handset when Call is answered.
Auto Flash Redial
When the Auto Flash Redial function is set, by pressing the Redial key during busy tone, the
External line is flashed once automatically after that the last number dialled will be redialled.
Press REDIAL key while hearing the busy tone.
Save Dial
You can temporarily save a telephone number at any time so that it can easily be dialled again
later. A number of up to 16 digits can be saved.
To save while connected
1. Press the MEMORY Key Twice while on line.
2. Press the !Key.
•The telephone number of the party you are speaking to will
be saved.

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To save after hanging up
1. Lift the Handset or press the ON/OFF Key.
•Listen for the Internal dial tone.
2. Press the MEMORY Key Twice while on line.
3. Press the !Key.
•The telephone number of the party you were speaking to
will be saved.
To Call the saved number
1. Press any available Line Key.
•Listen for External dial tone.
•The line indicator will light up green.
2. Press the MEMORY Key.
3. Press the !Key.
•The saved telephone number will be dialled automatically.
4. Lift the Handset and speak when answered.
One Touch Speed Dial
You can store up to 10 numbers for One-Touch Speed dial on your own Keyphone.
This is particularly convenient for storing long numbers that you Call frequently.
You can store up to 16 digits including !
!!
!, #, FLASH and PAUSE (Redial key).
To Store a number
1. Press the ON/OFF Key.
•Listen for Internal dial tone from the speaker.
•The ON/OFF indicator will light up.
2. Press the MEMORY Key.
3. Press the required One-Touch Key.
4. Input the number to be stored.
5. Press the HOLD Key.
•If you wish to store another One-Touch speed dial, repeat
steps 2 to 5 for each number.
6. Press the ON/OFF Key.
•The ON/OFF indicator will go out.

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To make a Call
1. Press any available line Key.
•Listen for External dial tone.
•The line indicator will light up green.
2. Press the required One-Touch Key.
•The telephone number stored will be dialled.
3. Lift the Handset and speak when connected.
To erase a number stored
1. Press the
ON/OFF Key.
•The ON/OFF indicator will light up.
2. Press the MEMORY Key.
3. Press the required One-Touch Key.
4. Press the
HOLD Key.
5. Press the
ON/OFF Key.
•The ON/OFF indicator will go out.
Answer
The way Calls are answered is different depending on whether or not your telephone rings when a
Call is received.
To answer a Call on a telephone which rings
1. Lift the Handset or press the ON/OFF Key and speak.
•If automatic answering is not programmed (Engineering
setting), press the appropriate Line Key (Flashing Green)
and then lift the Handset.
To answer a Call on a telephone that does not ring
1. Lift the Handset
2. Press the Line Key that is flashing Red.
•The Line indicator will go from Red to Green when
answered by you.

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System Speed Dials (common numbers)
With System Speed Dials you use two digit address codes instead of dialling the whole telephone
number. You can use the address codes for System Speed Dials on all Key telephones. Up to 90
address codes for System Speed Dials from 00 to 89, can be stored from extension 10.
Telephone numbers can be stored even while the other telephones are being used. Telephone
numbers of up to 16 digits including !, # and PAUSE (Redial key) can be stored. If a new
telephone number is stored, the old telephone number is erased and the new contents are set.
To Store a number (from extension 10 only)
1. Press the
ON/OFF Key.
•Listen for the Internal dial tone form the speaker.
•The ON/OFF indicator will light up.
2. Press the MEMORY Key.
3.
4. Press the required One-Touch Key.
5. Press the
HOLD Key.
6. Press the
ON/OFF Key.
•The ON/OFF indicator will go out.
To make a Call
1. Press any Line Key available.
•Listen for External dial tone.
•The line indicator will light up green.
2. Press the MEMORY Key
3. Dial the address code of the number desired (00 ~ 89).
•The telephone number stored in the address will be dialled.
4. Lift the Handset and speak when the other party answers.

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To erase a number stored
1. Press the ON/OFF Key.
•Listen for the Internal dial tone from the speaker.
•The ON/OFF indicator will light up.
2. Press the MEMORY Key
3. Dial the address code of the number to be erased (00 ~ 89).
4. Press the HOLD Key.
5. Press the ON/OFF Key.
•The ON/OFF indicator will go out.
Call Pick-Up (for External Line)
You can answer any incoming Calls on telephone that do not ring normally. When two or more
External Calls come in simultaneously, the lowest External line number will be Picked-Up first.
1. Lift the Handset
2. Dial 8 8 to Pick-Up the ringing Call.
System Hold
A second External Call can be answered or a Call to another extension can be made while a Call is
on Hold. Any extension in the system can connect to a system held Call.
Putting a Call on Hold
1. Tell the other party that you are placing them on Hold.
2. Press the Hold Key.
•The indicator for the line will flash Green.
•The line indicator for this line on other telephones will now
flash Red.
•Your Call is now on Hold
Retrieving a held Call
1. Press the Line Key of the held Call.
•Calls held on your telephone will flash Green.
•Calls held by other telephones will flash Red.

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Exclusive Hold
Exclusive hold restricts the release of a hold to only the extension that put the Call on hold.
This feature can prevent important Calls from being accidentally answered from another extension,
thus increasing privacy protection.
Putting a Call on Hold
1. Press the CONF Key.
•The indicator for the line will flash Green.
Retrieving a held Call
1. Press the Line Key of the held Call.
•Calls held on your telephone will flash Green.
•If the held line is not assigned a Key on your telephone
press the HOLD Key.
Call Transfer
You can Transfer a Call to another extension.
Transfer - Supervised
1. Press the HOLD Key.
•The Line indicator will flash Green.
2. Dial the extension number required.
3. Announce Call to other extension.
4. Hang Up from Call.
Transfer - Unsupervised
1. Press the HOLD Key.
•The Line indicator will flash Green.
2. Dial the extension number required.
3. Hang Up from Call after hearing ringing tone.
•If engaged tone is heard the Call cannot be transferred.
•The operator can transfer a Call to a busy extension.
4. The Call is only transferred when the person at the other
extension picks up the Call.
•If the Call is not picked up it will RECALL back to the
transferring extension.

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If the Called extension is busy
2. Press the Line Key of the held Call.
•You are reconnected to the Call.
•Calls held on your telephone will flash Green.
Internal Calls
Tone Call / Voice Call
A Tone Call is used to Call another internal extension.
During a Tone Call you can change over to a Voice Call by dialling 1.
System programming can be used to reverse this sequence, so you can change a Voice Call to a
Tone Call.
To change a Tone Call to a Voice Call
1. Lift the Handset.
•Listen for Internal dial tone.
•On-Hook dialling is also available.
2. Dial the desired extension number.
•The telephone number stored will be dialled.
3. Dial 1 during the Internal Tone ringing.
•Your Tone Call changes to a Voice Call.
4. Start speaking.
•Your voice will now be heard through the speaker of the
Called party’s telephone
•NOTE: Single Line Telephones are only allowed to change between Tone and Voice Calls
once.
Operator Call
By pressing 0 (Operator Call key), you can Call extension 10.
This feature is convenient for Calling the operator by a single button operation.
1. Lift the Handset.
•Listen for Internal dial tone.
2. Dial 0
Answering with Handset
When answering a Voice or Tone Call simply lift the handset.
If the telephone has a speakerphone, simply press the ON/OFF
key.

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Hands-Free Answer Back
You can answer a Voice Call without lifting the Handset (On-Hook).
Before receiving any Calls, check to see if the MIC indicator is on.
If not lit then the microphone is turned off, press the MIC Key so that the MIC indicator lights.
If the MIC is turned on you can turn it off by pressing the MIC Key.
Speak through the built-in microphone.
•The MIC indicator will flash
If MIC Light is not lit Press MIC Key.
•The MIC indicator will light up.
You can now speak to the other party without using the Handset.
Internal Call Pick-Up
Lift the handset.
If the telephone has a speakerphone, simply press the ON/OFF
key.
Dial 7 0 to answer the Internal Call
Zone Paging
You can Page using the speaker of the Keyphones. This is done to Keyphones in a specific zone.
There can be up to 3 Zones (system programming required).
1. Lift the Handset.
•Listen for Internal dial tone.
2. Dial the desired paging area #01, #02 or #03.
•The INT indicator will light up.
3. Make your announcement into the mouthpiece of the Handset.
Zone Page All
You can page all the Keyphones in the system together.
1. Lift the Handset.
•Listen for Internal dial tone.
2. Dial #00 to page all Keyphones.
•The INT indicator will light up.
3. Make your announcement into the mouthpiece of the Handset.
•If an external paging system is connected this will be paged
also.
•For external paging refer to Page 33.

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Meet-me Page Call
You can respond to the Zone or all Zone Paging on any extension, including SLT phones.
1. Lift the Handset.
2. 2. Press # # or dial 77 to respond to the paging request.
3. Speak to other party
Internal Hold
You can put an Internal Call on Hold. During the Call being held you can make a Call or answer a
Call.
However, paging, conference Calls and Doorphone conversations cannot be put on Hold.
Putting an Internal Call on Hold
Tell the party that you are about to place them on Hold.
Press the HOLD Key.
•Internal Dial Tone is heard.
•The INT Key will flash, your Call is now held.
Place Call to another party either internal or external.
To resume Held Call
Press the HOLD Key
•The INT light will light up.
Transfer
You can transfer an Internal Call to another extension. When transferring, temporarily put the Call
on hold, and dial the other extension number.
Tell the party that you are about to place them on Hold.
Press the HOLD Key.
•Internal Dial Tone is heard.
•The INT Key will flash, your Call is now held.
Place Call to another extension.
When answered, announce the Call and press the CONF Key.
Hang up Call.

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Conference Call
You can create a 3 way conference, using 1 external party and 2 internal parties or 3 internal
parties.
1. Tell the party that you are about to place them on Hold.
2. Press the HOLD Key.
•Internal Dial Tone is heard.
•The INT Key will flash, your Call is now held.
3. Place Call to another number.
4. When answered, announce that you wish to have a 3 party
conference.
5. Press CONF Key to enable the 3 party conference.
•The INT light will be lit.
Call Back request
When the Called extension is busy on a Call, if you dial 2 and you will hear dial tone, this indicates
that you have set a Call Back request. After the Called extension has finished their Call, Calling
tone sounds at your extension and you can automatically Call the required party by lifting the
Handset.
The valid time is 5 minutes or if you do not answer within 12. Seconds of the Calling tone.
Setting a request
1. Dial 2 while you hear the Busy Tone.
2. Hang up the Handset.
Answering a request at your telephone
1. Lift the Handset when the ring-back sounds at your telephone.
2. Speak after the party answers.

Issue 21 - February 2000 A-Series (UK)
© Panasonic UK Ltd. - 20 - E & OE
Additional Features
The system has various features for added convenience.
Some features can only be used after suitable system programming by a qualified engineer.
Automatic External Line Selection
By dialling 9, you are automatically connected to any available External line.
When you use this feature, you do not need to select a line by pressing a Line Key. If all the lines
are busy you will hear Busy Tone. Useful for non-Keyphone phones.
1. Lift the Handset or press the ON/OFF Key
•You will hear internal Dial Tone.
2. Dial 9.
•Listen for External Dial Tone.
3. Dial number required
Direct External Line Access
You can specify a particular line for making outgoing Calls. If the line is being used you will hear
the Busy Tone.
1. Lift the Handset or press the ON/OFF Key
•You will hear internal Dial Tone.
2. Dial 8.
•
3. Press the key for the corresponding External line number
•1 ~ 3 VA309UK
•11 ~ 16 VA616UK
•11 ~ 18 VA824UK
•11 ~ 22 VA1232UK
•Listen for External Dial Tone.
4. Dial number required