Pangolin Amy Plus Operation instructions

Multi-functional Service Robot
Amy Plus
User Operating Manual
Version:V6.0.1sp1
Suzhou Pangolin Robot Corp., Ltd.

Suzhou Pangolin Robot.Corp.,Ltd
Chapter 1 Preface .....................................................................................................................................................................................................1
Chapter 2 Copyright Statement.................................................................................................................................................................................1
Chapter 3 Product Introduction.................................................................................................................................................................................1
3.1 Main Feature Description ..............................................................................................................................................................................1
3.2 Function Brief................................................................................................................................................................................................2
3.2.1 Intelligent Voice Dialogue:....................................................................................................................................................................2
3.2.2 Face Recognition: ..................................................................................................................................................................................2
3.2.3 Touch Screen Human-Computer Interaction: ........................................................................................................................................3
3.2.4 Intelligent Movement Of Arm Joints:....................................................................................................................................................3
3.2.5 Trackless Navigation & Obstacle Avoidance:........................................................................................................................................3
Chapter 4 Precautions for Use..................................................................................................................................................................................3
Chapter 5 Safety Precautions....................................................................................................................................................................................4
Chapter 6 Switch＆Mapping....................................................................................................................................................................................6
6.1 ON/OFF.........................................................................................................................................................................................................6
6.2 Emergency stop .............................................................................................................................................................................................6
6.3 Map Building.................................................................................................................................................................................................6
6.3.1 Preparation:............................................................................................................................................................................................6
6.3.2 Mapping Steps：...................................................................................................................................................................................6
Chapter 7 Software Function..................................................................................................................................................................................11
7.1 Member Registration ...................................................................................................................................................................................11
7.2 Auto Navigation...........................................................................................................................................................................................12
Indoor Map Setting.......................................................................................................................................................................................13
Navigation Point Setting...............................................................................................................................................................................14
Welcome Point Setting .................................................................................................................................................................................14
One-key Guidance Setting............................................................................................................................................................................14
7.3 Nearby Service.............................................................................................................................................................................................14
7.4 Interactive Entertainment.............................................................................................................................................................................15
7.5 Manual Customer Service............................................................................................................................................................................16
7.6 System Settings............................................................................................................................................................................................16
7.7 Network Settings .........................................................................................................................................................................................17
7.7.1 Connect To An External Wireless Network.........................................................................................................................................17
7.7.2 Check Outgoing Network Status..........................................................................................................................................................17
7.7.3 View The Network Status Of The Robot.............................................................................................................................................18
7.8 Volume Setting............................................................................................................................................................................................18
7.9 Speed Setting...............................................................................................................................................................................................19

Suzhou Pangolin Robot.Corp.,Ltd
7.10 Save The Map............................................................................................................................................................................................19
7.11 Restore Map...............................................................................................................................................................................................20
7.12 Charge Management..................................................................................................................................................................................21
7.13 Factory Reset.............................................................................................................................................................................................21
7.14 Check For Updates.....................................................................................................................................................................................21
7.15 Password Management ..............................................................................................................................................................................22
7.16 About BOT................................................................................................................................................................................................22
7.17 Power Off ..................................................................................................................................................................................................23
7.18 Manual positioning ....................................................................................................................................................................................23
7.19 Evaluation Settings....................................................................................................................................................................................24
7.20 Button Management...................................................................................................................................................................................24
7.21 Status Information......................................................................................................................................................................................25
7.22 Navigation settings ....................................................................................................................................................................................25
7.23 Other Settings ............................................................................................................................................................................................26
7.24 Automatic Switch ......................................................................................................................................................................................26
7.25 Health Status..............................................................................................................................................................................................27
7.26 Voice Interaction .......................................................................................................................................................................................27
7.27 Video Ad Play............................................................................................................................................................................................28
Chapter 8 Best Practices.........................................................................................................................................................................................28
8.1 The Robot Starts On The Charging Pile ......................................................................................................................................................28
8.2 New Map .....................................................................................................................................................................................................28
8.3 Lead The Way..............................................................................................................................................................................................28
8.4 Human-computer Interaction.......................................................................................................................................................................28
Chapter 9 Maintenance...........................................................................................................................................................................................28
9.1 Charge..........................................................................................................................................................................................................28
9.2 Wheel Cleaning ...........................................................................................................................................................................................29
Chapter 10 Packing and Handling..........................................................................................................................................................................29
10.1 Short-distance Transportation (including chartered vehicles in the city)...................................................................................................29
10.2 Long-distance Transportation (including logistics transportation, chartered vehicles)..............................................................................29
Chapter 11 Common Faults & Solutions................................................................................................................................................................30

1
Chapter 1 Preface
Thanks for purchasing our service robot Amy plus of Suzhou Pangolin Robot Corp., Ltd.!
This manual briefly introduces various functions, which will guide you well about the machine. At the same time, a series of high-quality and
premium solutions will be provided to bring you a comprehensive service experience!
Please carefully review this manual before using the machine.
Chapter 2 Copyright Statement
Suzhou Pangolin Robot Corp., Ltd. (hereinafter referred to as “Pangolin Robot”) will reserve all rights to modify this manual and we insure the
information offered is correct and reliable.
Please kindly be noted that:
1. This manual is compiled to fulfill company series of products and it is permissible that your purchased machine may not be equipped with
all specified functions.
2. When it comes to patent, copyright, trademarks and some other intellectual properties, you shall not be allowed to use our products or
related documents until or only if you get the approval or
authorization from Pangolin Robot, however, which don’t belong to Pangolin Robot’s responsibility.
3. Pangolin Robot will reserve all rights to this manual and users shouldn’t disseminate, copy or modify any contents of this manual.
Chapter 3 Product Introduction
3.1 Main Feature Description

Suzhou Pangolin Robot.Corp.,Ltd
2
3.2 Function Brief
3.2.1 Intelligent Voice Dialogue:
Humans communicate with robots, instead of relying solely on fixed sentences, they can randomly grab the answers to questions from the
Internet——humans and robots can communicate at will.
3.2.2 Face Recognition:

Suzhou Pangolin Robot.Corp.,Ltd
3
After the robot can register with the user's face, it can perform the next recognition.
3.2.3 Touch Screen Human-Computer Interaction:
The screen can display the floor plan of the living room of the room, and the user can touch the touch screen to make the robot reach the
designated point. The content of the communication between the user and the robot must be displayed on the screen. Various audio and video
files can be played.
3.2.4 Intelligent Movement Of Arm Joints:
Not yet.
3.2.5 Trackless Navigation & Obstacle Avoidance:
Robot movement does not need to rely on external restrictions such as magnetic strips, and only uses laser sensors to achieve autonomous
navigation and obstacle avoidance. The scanned map can be restored after the next start-up.
Chapter 4 Precautions for Use
1. Please do not cut off the power frequently during the operation of the system in case of any accidental failure of the product. Before
shutting down the robot, please click the shutdown button on the software interface. Irregular operation can easily lead to product damage.
2. Only if or unless urgent situation, please DO NOT press the “Emergency Stop Switch” in protection of the machine life expectancy.
3. DO NOT assembly and disassembly the robot or any spare part of the robot by yourself due to its high precision.
4. When the robot is in the process of working, DO NOT open her outer shell lest any careless touching on the electronic moving parts will do
unnecessary damage on people or products.
5. Avoid hitting or bumping this product.
6. When the robot is in the process of working, DO NOT force to change her moving way in case of any unnecessary damage on people or
products.
7. It is a must that you should use the originally equipped charger and put the battery into the originally installed battery pack, all of which must
also be under custody of somebody. DO NOT forget to unplug the charger after it finishes charging.
8. Manufacturer designated battery, charger and accessories can be used only.Any additional types of use, probably resulting in dangers, won’t
fall within the range of warranty terms.
9. Any chemical cleaning is forbidden and you can use a dry clean cloth to wipe the surface dust out. This product contains built-in electronic
components and should strictly be waterproof.
10. Please kindly deal with waste products and accessories in accordance with the relevant local environmental protection regulations.
11. In case of any data loss, it is recommended that the user backup the important documents, especially when software and firmware is about
to upgrade. Our company shall not be responsible for any data loss caused herein.
12. During the process of repairing defective products, the company will root all of the data and back to manufacturer default settings.
13. There won’t be prior notice on any product changes. Weapologize for any inconvenience caused.

Suzhou Pangolin Robot.Corp.,Ltd
4
14. Any problems please directly contact with our customer service.
Chapter 5 Safety Precautions
Before installing, using, carrying, maintenance and repairing, please make sure read carefully and master the content of this manual and relevant
appendix. Make sure operate after you are fully familiar with all equipment, safety precaution and matters need attention. The following precaution
is involved with five main categories: “Danger”,” Attention”,” Force”,” Prohibited”, “Important”.
Compulsory（Matters that must be observed）
(1) This user manual belongs to technical materials concerned with robot body content. In order to ensure the normal application of this system
and the proper maintenance and repair, including product profile, precautions for use, safety precautions, product instructions, installation and so
on, please make sure read carefully and fully understand this manual before using.
(2) In addition, details regarding safety precautions are stated in chapter of” Safety”, please read it carefully before using.
Danger (Wrong operation might cause injury or death to people)
(1) The product is supplied with 24V battery but it is unguaranteed that individual spare parts are within 36V that is affordable safety voltage
for human. In the process of working, any touching to electron moving parts is strictly prohibited in case of unnecessary damage to robot or
people.
(2) The product is charged with 220V AC. Watch out the electricity shock when plug in. Please be carefully noted that lithium battery is
vulnerable and explosive. For the sake of your health and property, it is suggested that charging is under the guardianship of somebody to avoid
any potentiality of explosion and fire. Remember to unplug the charger once the robot finished charging. DONOT shake the battery during the
whole process above mentioned.
(3) Any individual part isn’t so safe up to food grade that please DO NOT devour it and keep spare parts away from food material.
(4) Please keep the minors and the elderly out of reach the product unless being under the custody.
Attention（Wrong operation may cause irreversible or serious damage to robot）

Suzhou Pangolin Robot.Corp.,Ltd
5
(1) Some of the illustrations in this manual are drafted upon uncovering the robot shell to more specify the robot, therefore when you are
working with this kind of parts, ensure to recover the shell and operate it adhere to the specification.
(2) Graph and pics in this manual is only for your reference and there might be slightly different from the real purchased product on hand.
(3) Manuals are sometimes modified appropriately due to product improvements, specification changes, and easier use of the manuals. The
revised manual will be issued in a revised version.
(4) Perhaps due to loss or damage, please directly contact with the sales person if you need to book the manual and follow the material No to
purchase.
(5) We won’t be responsible for any alternation without authorization which as well shall not fall within the range of warranty.
Prohibited（Matters excluded from use）
(1) The product shell is made from ABS plastic. Please keep it from metal components or sharp object.
(2) When the robot is in the process of working, DO NOT strongly force her to change the moving way.
(3) The product is equipped with server and IPC so those non-professional people is prohibited from opening the back cover or plug and unplug
the electric wire.
(4) Please keep customers away from touching ON/OFF switch and Emergency Stop switch.
(5) Please leave it in a dry, cool dark place. DO NOT put it lean or upside down.
Important
(1) Encountering emergent circumstances, quickly press the emergency stop button so that electricity is cut out from the movable
parts and robot stops. Only after the emergency solved can you free emergency stop button and back to normal work. Way to relieve
the emergency stop as following: Right turn the emergency stop button.

6
Chapter 6 Switch＆Mapping
6.1 ON/OFF
(1) Confirm that the "emergency stop switch" on the back of the robot is released from the emergency stop state. If not, turn the red
"emergency stop switch" on the back of the robot to release the emergency stop.
(2) Press the robot's chest "start and stop switch" to achieve the robot boot.
(3) Click the shutdown icon on the system settings page, and click OK in the pop-up window, shown as below:
6.2 Emergency stop
（1）When an emergency occurs, press the emergency stop switch to achieve the movement part of the power cut-off, the robot stops all the
action.
（2）Turn emergency stop switch right to release the emergency stop function.
6.3 Map Building
6.3.1 Preparation:
(1) Make sure it a vacant area or with limited people within the area.
(2) Clear up all the frequently movable objects in the area.
(3) Regarding to those objects may reflect, transmit and absorb lights, under some conditions permissible, stick several ordinary materials on
the plane domain area where laser radar may reflect.
(4) Make sure the objects as below are not in the area : Low reflective objects, e.g. black, dark objects; Glasses; Mirror, stainless steel that
reflects the objects.
6.3.2 Mapping Steps：
(1) Push robots to the Starting Point where you turn on the robot. In order to generate a high-quality map, it is best for robot to face a straight

Suzhou Pangolin Robot.Corp.,Ltd
7
wall when scanning the map, and the radar can scan as many effective points as possible, shown as below:
(2) Select the hotspot of the robot on the WIFI of mobile phone and connect.
(3) Open the CsjRobotStudio.apk software on the mobile phone, click "Connect to Robot" after opening, enter the IP address 192.168.99.2,
and click the Connect Robot button to enter the map page,shown as below:
If the scanned map is tilted, please turn off the robot and push it to the charging pile to restart it. If you continue to scan the map, the scanned map
will be of poor quality and it is easy to lose its positioning.
(4) After clicking the build map button, you can start to create a new map, shown as below: