ParTech EverServ ES7700 User manual

PN. 772231701
[©2013 ParTech, Inc. All rights reserved.]
PAR POS Installation Manual
for TACO DEL MAR®
ES7700
®

This material has been created in order to accommodate a wide range of restaurant operations and your specific
business practices and system configuration may differ slightly from what is represented in this material. While
ParTech, Inc. takes great care to ensure the accuracy of these materials, all material is provided without warranty
whatsoever, including, but not limited to, the implied warranties of merchantability or fitness for a particular
purpose.
Trademark Notices:ParTech, the PAR logo, Boundless Hospitality™ and PAR EverServ POS QSR Edition, TSR Edition,
PixelPoint Edition, ES7700, EverServ 2000, and EverServ Kiosk 6000 are all trademarks of PAR Technology
Corporation, the parent company of ParTech, Inc. All other product names and services used throughout this
material are trademarks or registered trademarks of their respective companies. The product names and services
are used in an editorial fashion only and for the benefit of such companies. No such use of any trade name is
intended to convey endorsement or other affiliation with these materials.
Reproduction:Copyright © 2013 ParTech, Inc. All rights reserved. This publication, or any part thereof, may not
be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying,
recording, storage in an information retrieval system, or otherwise, without the prior written permission of
ParTech, Inc., PAR Technology Park, 8383 Seneca Turnpike, New Hartford, NY 13413-4991; Phone: [phone].
Copyright© 2013 ParTech, Inc. All rights reserved.

Table of Contents
Chapter 1: Getting Started................................................................................................................. 1
Overview................................................................................................................................................... 1
Inventory Equipment................................................................................................................................ 1
How to Use this Manual ........................................................................................................................... 3
Pre-Installation Guidelines ....................................................................................................................... 3
POS Terminal Electrical Requirements.....................................................................................................3
Size and Type of Electrical Service............................................................................................................ 3
LAN Cable Considerations ........................................................................................................................4
Chapter 2: Installing the PAR ES7700® POS System........................................................................... 6
Overview................................................................................................................................................... 6
Prepare POS Terminal for Setup............................................................................................................... 6
Remove Covers to Access Connection Panels .......................................................................................... 7
Set Up K7552 Zoom Modem –Optional................................................................................................... 8
Set Up Network Connection...................................................................................................................12
Connect your System to the Internet.....................................................................................................13
Verify all Cables are Connected to the Terminal....................................................................................16
Gather the Cables and Replace Cable Retainers ....................................................................................16
Install Pedestal Cover and I/O Panel ...................................................................................................... 16
Connect POS Components to UPS..........................................................................................................17
Power on the POS Equipment ................................................................................................................18
Cleaning the POS Terminal .....................................................................................................................18
Chapter 3: Pre-Go Live Setup Instructions ........................................................................................20
Step 1: Starting up System .....................................................................................................................20
Step 2: Log into Pixel Back Office ...........................................................................................................20
Step 3: Verify System Taxes....................................................................................................................21
Step 4: Verify Company Information......................................................................................................21
Step 5: Verify System Prices ...................................................................................................................21
Step 6: Add Owner to the System ..........................................................................................................21
Step 7: Add Employees to the System....................................................................................................22
Step 8: Verify Receipt Setup...................................................................................................................22
Important notes:.....................................................................................................................................22
Chapter 4: Troubleshooting .............................................................................................................23
M3873-61V Printer Troubleshooting Steps............................................................................................23
Cash Drawer Troubleshooting Steps ......................................................................................................24
Register Troubleshooting .......................................................................................................................25
UPS Troubleshooting ..............................................................................................................................27

Page 1
Chapter 1:
Getting Started
In this chapter, you will perform the following steps:
Gather information to complete the installation of your new Point-of-Sale (POS) system.
Inventory the POS equipment in your order and verify the contents of the order are correct.
Review Pre-Installation guidelines
Overview
It is important to understand that installing a POS system is a large task, and while this document will
guide you step-by-step through the process, you must set aside the time to follow the guide closely and
carefully. Give yourself plenty of time and space to complete your POS installation.
If you have any questions while installing your POS system, contact the PAR Help Desk at 1-800-382-
6200.
Who to Call –PAR Help Desk 800-382-6200
For GoLive questions or to reschedule your GoLive date, please call our PAR Help Desk and
ask to leave a message for a PAR GoLive Specialist. Or you can send an e-mail to the
PAR_GoLive_Te[email protected] mailbox.
If you identify any PAR hardware is not working, call the Help Desk immediately
When your store is open for operations, please call the PAR Help Desk for all your technical
questions
For changes to your menu you should call the help desk and they will route your request to
the Menu Maintenance group. Please keep in mind that you will manage your price changes
but the Menu Maintenance team can assist with additions or fixes for your menu, inventory
or discounts.
Inventory Equipment
Prior to installing your new PAR EverServ™ POS system, ensure you have received all the equipment
needed by comparing the items in your shipment to the items listed on the shipping document. If the
equipment shipped does not match the shipping document, contact PAR Order Administration at 1-800-
448-6505.

Page 2
Below are the examples of what you should have in your inventory:
Model and Serial Information and Location
Locate the model/serial number sticker, as shown below. You may need the information on the sticker
when speaking with the help desk.Tilt the head of the register back horizonally and lay the register on its
back.
M3557 Tripp Lite
Uninterruptible Power Supply
M8570-03 Cash Drawer with Interface cable
K4300-03 Netgear Router
EverServ 7000 M7700 POS
AC Power Cord
C4823-02 Serial
Adapter Cables
M3873-61V Epson (TM-T88V)
Printer with Interface Cable
K3244 Wireless Mouse, Keyboard and batteries
Cable that comes with M3557 –
do not use
K7552 Zoom Modem
(Optional)

Page 3
Windows License Sticker Location
For the Windows license sticker, look here:
How to Use this Manual
This manual provides step-by-step instructions for installing your ES7700 POS terminals and
peripherals. Review this manual completely before attempting to install your system. Chapter 1
provides guidelines and general information for the install.
Chapter 2 of this guide provides setup instructions for your POS terminals and peripherals. If you
receive a second terminal you will complete the steps in Chapter 2 twice –once for Station 1 and
once for Station 2.
Chapter 3 of this guide provides the setup instructions for your POS system. You will enter your site
information, taxes, employees and other Pre-Training information to start using your POS system.
Pre-Installation Guidelines
Before installing your new PAR EverServ™ POS system, you must ensure certain pre-installation
guidelines are followed to protect your equipment, your store, and your employees. If you have any
questions regarding the following guidelines, contact your PAR sales representative Mike Hatcher at
1-800-458-6898 Ext. 5873 and e-mail at Mike[email protected]m. If your store requires
additional electrical wiring or network cabling, you may need to contact an electrical contractor to
perform this work.
POS Terminal Electrical Requirements

 120 VAC power (meets NEC requirements)

 Dedicated circuit for POS

 UPS for POS terminals (provided with POS system purchase)
Size and Type of Electrical Service
In the USA and Canada, power must be 120 VAC, 60 Hz, single-phase, 3-wire. In other countries,
power may be 240 VAC, 50 Hz, single-phase, 3-wire. Voltage tolerances: 104-127 VAC for nominal
120 VAC, and 208-255 VAC for nominal 240 VAC. Most installations require a single 15-amp circuit
breaker. Whenever possible, put all POS receptacles on the same breaker. If additional circuit
breakers are required, make sure they are on the same phase as the first breaker.

Page 4
LAN Cable Considerations
EverServ POS terminals typically communicate with the other registers in the store and to the outside
world over a local area network (LAN). This is accomplished by connecting a four-pair CAT5e cable
from the POS terminal’s LAN port in the cable well to the K4300-03 Netgear router and the stores
DSL/Router. The typical TACO DEL MAR LAN configuration is shown below.
K4300-03 NETGEAR VPN Firewall
LAN IP: 192.168.0.1
Broadband Providers Modem/Router/WAP
(Configured as –DHCP)
(Supported by Broadband provider)
PAR POS System
Internal “Private” Network
External “PUBLIC” Network
Optional Customer Supplied and
Supported WAP
(isolated from POS)
UPS
Station 2
(optional)
Station 1
Internet
UPS
(optional)
Legend
UPS Power Connection:
LAN Connection:
Other concept Internal
“Private” Network
UPS
Please remember the general rules listed below for LAN cable installation:

 LAN Cables must be placed inside conduits whenever possible. Some conduit
may be shared by other store cabling but not AC power. Do not run the LAN
cable in the same conduit as AC power.

 Never run LAN cables on the floor. Use a cable chase to protect the cables.

 LAN Cable should not be routed near power sources or over light fixtures.

 If tie-wraps are used to bundle LAN cables, the tie-wraps should be tightened
to the point of just snug. Do not over tighten the tie-wrap.

 Excess cable must be tie-wrapped so that it never lies on the floor.

Page 5

 The recommended maximum distance of the horizontal link (home run and
patch cables) should not exceed 325 feet: 295 for the home run and 30 feet
split between the ends of the home run cable.

 Do not put sharp bends into individual wire pairs when terminating.

 Cables that have been bent or kinked beyond the acceptable bend radius
cannot be straightened to correct a problem. Cables should not be bent tighter
than ½ inch radius, or about the size of a quarter.

 Untwisting of pairs when making a termination should not exceed ½ inch.

 Limit the amount of cable insulation stripped to protect the pairs from
untwisting or separating.

 Limit the amount of twisting on the cable. Excessive twisting can cause the
separation of the individual pairs.

 Use an adequate amount of hangers when suspending Cat5e cables to avoid
cable stress.

PAR POS Installation Manual for TACO DEL MAR
Page 6
Figure 2: Removing the POS from the box
Chapter 2:
Installing the PAR
ES7700® POS System
Topics covered in this chapter:
Setting up your ES7700 POS terminal and peripherals (receipt printer, cash drawer, keyboard, mouse,
UPS, and router). The typical store configuration will consist of one terminal called Station 1. If the
store has a drive-thru then there may be 2 terminals, and the second terminal will be called Station 2.
Overview
The procedures in this chapter outline how to install your ES7700 POS terminal and peripherals.
1. Verify receipt and condition of all boxes and components. Verify physical site and power
availability is adequate.
2. Verify the product numbers match the shipping list. If it is not a match, or if any items are
missing or damaged, contact PAR Order Administration at 1-800-448-6505.
Prepare POS Terminal for Setup
Remove POS from Box
3. The POS terminal is located in Box 1. Open the box and remove the
Styrofoam end cap, shown in Figure 1.
Figure 1: Removing end cap
4. Put your left hand on the left side of the top and
tilt it to the right, shown in Figure 2.
DO NOT pull the POS terminal out of the box by
lifting on the antistatic bag. This may result in
damage to the terminal.
5. Firmly grasp the POS on both sides and then lift
upward, shown in Figure 2.

PAR POS Installation Manual for TACO DEL MAR
Page 7
6. Move the POS so it is upright in the box, shown in Figure 3.
Figure 3: Removing the POS from the box
7. Pull the anti-static bag off the POS, shown in Figure 4.
Figure 4: Removing the anti-static bag
8. Lift the POS out of the box by grasping the sides of the head firmly.
9. Set the POS terminal upright on a flat clean surface.
10. Remove the tape that is covering the cut out, shown in figure 5.
Figure 5: Pull the tape off the cut-out
You are now ready to begin setting up your terminal.
Remove Covers to Access Connection Panels
NOTE: If you have ordered the K7552 Zoom modem and gray telephone cable, you
will see these attached to the POS terminal. We will set these up later.
1. Tilt the display head horizontally to the table to access
cable well covers.
2.Remove the cable well cover by pressing the two side tabs,
and pulling it away from the register
Figure 6: Remove I/O Panel Cover
Remove I/O
Panel Cover