ParTech EverServ ES7700 User manual

PN. 772231701
[©2013 ParTech, Inc. All rights reserved.]
PAR POS Installation Manual
for TACO DEL MAR®
ES7700
®

This material has been created in order to accommodate a wide range of restaurant operations and your specific
business practices and system configuration may differ slightly from what is represented in this material. While
ParTech, Inc. takes great care to ensure the accuracy of these materials, all material is provided without warranty
whatsoever, including, but not limited to, the implied warranties of merchantability or fitness for a particular
purpose.
Trademark Notices:ParTech, the PAR logo, Boundless Hospitality™ and PAR EverServ POS QSR Edition, TSR Edition,
PixelPoint Edition, ES7700, EverServ 2000, and EverServ Kiosk 6000 are all trademarks of PAR Technology
Corporation, the parent company of ParTech, Inc. All other product names and services used throughout this
material are trademarks or registered trademarks of their respective companies. The product names and services
are used in an editorial fashion only and for the benefit of such companies. No such use of any trade name is
intended to convey endorsement or other affiliation with these materials.
Reproduction:Copyright © 2013 ParTech, Inc. All rights reserved. This publication, or any part thereof, may not
be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying,
recording, storage in an information retrieval system, or otherwise, without the prior written permission of
ParTech, Inc., PAR Technology Park, 8383 Seneca Turnpike, New Hartford, NY 13413-4991; Phone: [phone].
Copyright© 2013 ParTech, Inc. All rights reserved.

Table of Contents
Chapter 1: Getting Started................................................................................................................. 1
Overview................................................................................................................................................... 1
Inventory Equipment................................................................................................................................ 1
How to Use this Manual ........................................................................................................................... 3
Pre-Installation Guidelines ....................................................................................................................... 3
POS Terminal Electrical Requirements.....................................................................................................3
Size and Type of Electrical Service............................................................................................................ 3
LAN Cable Considerations ........................................................................................................................4
Chapter 2: Installing the PAR ES7700® POS System........................................................................... 6
Overview................................................................................................................................................... 6
Prepare POS Terminal for Setup............................................................................................................... 6
Remove Covers to Access Connection Panels .......................................................................................... 7
Set Up K7552 Zoom Modem –Optional................................................................................................... 8
Set Up Network Connection...................................................................................................................12
Connect your System to the Internet.....................................................................................................13
Verify all Cables are Connected to the Terminal....................................................................................16
Gather the Cables and Replace Cable Retainers ....................................................................................16
Install Pedestal Cover and I/O Panel ...................................................................................................... 16
Connect POS Components to UPS..........................................................................................................17
Power on the POS Equipment ................................................................................................................18
Cleaning the POS Terminal .....................................................................................................................18
Chapter 3: Pre-Go Live Setup Instructions ........................................................................................20
Step 1: Starting up System .....................................................................................................................20
Step 2: Log into Pixel Back Office ...........................................................................................................20
Step 3: Verify System Taxes....................................................................................................................21
Step 4: Verify Company Information......................................................................................................21
Step 5: Verify System Prices ...................................................................................................................21
Step 6: Add Owner to the System ..........................................................................................................21
Step 7: Add Employees to the System....................................................................................................22
Step 8: Verify Receipt Setup...................................................................................................................22
Important notes:.....................................................................................................................................22
Chapter 4: Troubleshooting .............................................................................................................23
M3873-61V Printer Troubleshooting Steps............................................................................................23
Cash Drawer Troubleshooting Steps ......................................................................................................24
Register Troubleshooting .......................................................................................................................25
UPS Troubleshooting ..............................................................................................................................27

Page 1
Chapter 1:
Getting Started
In this chapter, you will perform the following steps:
Gather information to complete the installation of your new Point-of-Sale (POS) system.
Inventory the POS equipment in your order and verify the contents of the order are correct.
Review Pre-Installation guidelines
Overview
It is important to understand that installing a POS system is a large task, and while this document will
guide you step-by-step through the process, you must set aside the time to follow the guide closely and
carefully. Give yourself plenty of time and space to complete your POS installation.
If you have any questions while installing your POS system, contact the PAR Help Desk at 1-800-382-
6200.
Who to Call –PAR Help Desk 800-382-6200
For GoLive questions or to reschedule your GoLive date, please call our PAR Help Desk and
ask to leave a message for a PAR GoLive Specialist. Or you can send an e-mail to the
PAR_GoLive_Te[email protected] mailbox.
If you identify any PAR hardware is not working, call the Help Desk immediately
When your store is open for operations, please call the PAR Help Desk for all your technical
questions
For changes to your menu you should call the help desk and they will route your request to
the Menu Maintenance group. Please keep in mind that you will manage your price changes
but the Menu Maintenance team can assist with additions or fixes for your menu, inventory
or discounts.
Inventory Equipment
Prior to installing your new PAR EverServ™ POS system, ensure you have received all the equipment
needed by comparing the items in your shipment to the items listed on the shipping document. If the
equipment shipped does not match the shipping document, contact PAR Order Administration at 1-800-
448-6505.

Page 2
Below are the examples of what you should have in your inventory:
Model and Serial Information and Location
Locate the model/serial number sticker, as shown below. You may need the information on the sticker
when speaking with the help desk.Tilt the head of the register back horizonally and lay the register on its
back.
M3557 Tripp Lite
Uninterruptible Power Supply
M8570-03 Cash Drawer with Interface cable
K4300-03 Netgear Router
EverServ 7000 M7700 POS
AC Power Cord
C4823-02 Serial
Adapter Cables
M3873-61V Epson (TM-T88V)
Printer with Interface Cable
K3244 Wireless Mouse, Keyboard and batteries
Cable that comes with M3557 –
do not use
K7552 Zoom Modem
(Optional)

Page 3
Windows License Sticker Location
For the Windows license sticker, look here:
How to Use this Manual
This manual provides step-by-step instructions for installing your ES7700 POS terminals and
peripherals. Review this manual completely before attempting to install your system. Chapter 1
provides guidelines and general information for the install.
Chapter 2 of this guide provides setup instructions for your POS terminals and peripherals. If you
receive a second terminal you will complete the steps in Chapter 2 twice –once for Station 1 and
once for Station 2.
Chapter 3 of this guide provides the setup instructions for your POS system. You will enter your site
information, taxes, employees and other Pre-Training information to start using your POS system.
Pre-Installation Guidelines
Before installing your new PAR EverServ™ POS system, you must ensure certain pre-installation
guidelines are followed to protect your equipment, your store, and your employees. If you have any
questions regarding the following guidelines, contact your PAR sales representative Mike Hatcher at
1-800-458-6898 Ext. 5873 and e-mail at Mike[email protected]m. If your store requires
additional electrical wiring or network cabling, you may need to contact an electrical contractor to
perform this work.
POS Terminal Electrical Requirements

 120 VAC power (meets NEC requirements)

 Dedicated circuit for POS

 UPS for POS terminals (provided with POS system purchase)
Size and Type of Electrical Service
In the USA and Canada, power must be 120 VAC, 60 Hz, single-phase, 3-wire. In other countries,
power may be 240 VAC, 50 Hz, single-phase, 3-wire. Voltage tolerances: 104-127 VAC for nominal
120 VAC, and 208-255 VAC for nominal 240 VAC. Most installations require a single 15-amp circuit
breaker. Whenever possible, put all POS receptacles on the same breaker. If additional circuit
breakers are required, make sure they are on the same phase as the first breaker.

Page 4
LAN Cable Considerations
EverServ POS terminals typically communicate with the other registers in the store and to the outside
world over a local area network (LAN). This is accomplished by connecting a four-pair CAT5e cable
from the POS terminal’s LAN port in the cable well to the K4300-03 Netgear router and the stores
DSL/Router. The typical TACO DEL MAR LAN configuration is shown below.
K4300-03 NETGEAR VPN Firewall
LAN IP: 192.168.0.1
Broadband Providers Modem/Router/WAP
(Configured as –DHCP)
(Supported by Broadband provider)
PAR POS System
Internal “Private” Network
External “PUBLIC” Network
Optional Customer Supplied and
Supported WAP
(isolated from POS)
UPS
Station 2
(optional)
Station 1
Internet
UPS
(optional)
Legend
UPS Power Connection:
LAN Connection:
Other concept Internal
“Private” Network
UPS
Please remember the general rules listed below for LAN cable installation:

 LAN Cables must be placed inside conduits whenever possible. Some conduit
may be shared by other store cabling but not AC power. Do not run the LAN
cable in the same conduit as AC power.

 Never run LAN cables on the floor. Use a cable chase to protect the cables.

 LAN Cable should not be routed near power sources or over light fixtures.

 If tie-wraps are used to bundle LAN cables, the tie-wraps should be tightened
to the point of just snug. Do not over tighten the tie-wrap.

 Excess cable must be tie-wrapped so that it never lies on the floor.

Page 5

 The recommended maximum distance of the horizontal link (home run and
patch cables) should not exceed 325 feet: 295 for the home run and 30 feet
split between the ends of the home run cable.

 Do not put sharp bends into individual wire pairs when terminating.

 Cables that have been bent or kinked beyond the acceptable bend radius
cannot be straightened to correct a problem. Cables should not be bent tighter
than ½ inch radius, or about the size of a quarter.

 Untwisting of pairs when making a termination should not exceed ½ inch.

 Limit the amount of cable insulation stripped to protect the pairs from
untwisting or separating.

 Limit the amount of twisting on the cable. Excessive twisting can cause the
separation of the individual pairs.

 Use an adequate amount of hangers when suspending Cat5e cables to avoid
cable stress.

PAR POS Installation Manual for TACO DEL MAR
Page 6
Figure 2: Removing the POS from the box
Chapter 2:
Installing the PAR
ES7700® POS System
Topics covered in this chapter:
Setting up your ES7700 POS terminal and peripherals (receipt printer, cash drawer, keyboard, mouse,
UPS, and router). The typical store configuration will consist of one terminal called Station 1. If the
store has a drive-thru then there may be 2 terminals, and the second terminal will be called Station 2.
Overview
The procedures in this chapter outline how to install your ES7700 POS terminal and peripherals.
1. Verify receipt and condition of all boxes and components. Verify physical site and power
availability is adequate.
2. Verify the product numbers match the shipping list. If it is not a match, or if any items are
missing or damaged, contact PAR Order Administration at 1-800-448-6505.
Prepare POS Terminal for Setup
Remove POS from Box
3. The POS terminal is located in Box 1. Open the box and remove the
Styrofoam end cap, shown in Figure 1.
Figure 1: Removing end cap
4. Put your left hand on the left side of the top and
tilt it to the right, shown in Figure 2.
DO NOT pull the POS terminal out of the box by
lifting on the antistatic bag. This may result in
damage to the terminal.
5. Firmly grasp the POS on both sides and then lift
upward, shown in Figure 2.

PAR POS Installation Manual for TACO DEL MAR
Page 7
6. Move the POS so it is upright in the box, shown in Figure 3.
Figure 3: Removing the POS from the box
7. Pull the anti-static bag off the POS, shown in Figure 4.
Figure 4: Removing the anti-static bag
8. Lift the POS out of the box by grasping the sides of the head firmly.
9. Set the POS terminal upright on a flat clean surface.
10. Remove the tape that is covering the cut out, shown in figure 5.
Figure 5: Pull the tape off the cut-out
You are now ready to begin setting up your terminal.
Remove Covers to Access Connection Panels
NOTE: If you have ordered the K7552 Zoom modem and gray telephone cable, you
will see these attached to the POS terminal. We will set these up later.
1. Tilt the display head horizontally to the table to access
cable well covers.
2.Remove the cable well cover by pressing the two side tabs,
and pulling it away from the register
Figure 6: Remove I/O Panel Cover
Remove I/O
Panel Cover

PAR POS Installation Manual for TACO DEL MAR
Page 8
Note: On Station 1 you will see a black or yellow Pixel License key.
Ensure this key is securely connected to the USB port. This
looks like a USB thumb drive. See Figure 7.
Also, on Station 1 only you will see the F7552 Zoom modem, if
your store ordered it,and gray telephone cable. We will set
these up later.
Figure 7: Pixel Key Inserted, Pixel Key with Tape, Pixel Key Alone
3. Loosen the two thumb screws on the pedestal cover and slide out toward the front of the
register.
Figure 8: Loosen two thumb screws
4. Lift the cut out at the base and by lifting upward and pulling forward. This will allow easy access
when routing the peripheral cables.
5. Unclip the retaining clamps to access cables. Your ES7700 POS terminal has cable retainers
located in the pedestal and on the bottom of the pedestal for securing your cables in place to
keep them neat and organized and prevent unintentional disconnection. A cable retainer is
located in the middle of the pedestal, a second cable retainer has been added under the top
cover and three more are located in the base of the unit.
Now you have complete access to the connection ports on the POS terminal.
Set Up K7552 Zoom Modem –Optional
If the store ordered the optional K7552 Zoom modem, this will be set up now. The Zoom Modem
provides connection to the Internet via Dial-Up connection. If your store uses a high-speed (Broadband)
Internet connection, the Zoom modem acts as a back-up if the high-speed connection fails.
1. Peel the backing off of the Velcro material on the K7552 Zoom modem (optional) and apply the
modem to the bottom of the top cover as shown on
the following page.
Figure 9: K7552 Zoom Modem (Optional)
Loosen thumb
screws and pull
panel forward
Lift out cutout
Unclip retaining
Clamps

PAR POS Installation Manual for TACO DEL MAR
Page 9
2. Position the modem and Velcro on the top cover far enough inward and to the right so the I/O
panel can be in installed.
Figure 10: Install USB Modem
3. Plug the modem USB cable into one of the open USB ports on the left side of the cable well.
Figure 11: Plug USB Modem cable
4. Un-wrap the twist tie that secures the telephone cable.
5. Uncoil the telephone cable. We will connect this to the UPS later.
6. Next, route the network cable down the pedestal and connect the cable to your router or
switch. Contact your high-speed Internet provider for assistance if needed.
Connect Wireless Mouse and Wireless Keyboard to POS
1. Remove the mouse, keyboard and batteries from their packaging.
2. Remove the battery cover on the keyboard and install the AA battery and install the battery
cover. Take care when installing the battery to match the polarity on the battery with the
diagram inside the battery compartment.
Zoom
Modem

PAR POS Installation Manual for TACO DEL MAR
Page 10
NOTE: The wireless mouse is part of the same kit as the wireless keyboard, K3244.
Figure 12: K3244, Keyboard Battery Cover (left) wireless mouse (right)
3. Remove the battery cover from the mouse.
4. For the wireless mouse, the wireless adapter is found outside the
battery compartment. See Figure 13. The wireless adapter will
be plugged into the +12V USB port shown in Figure 14.
Figure 13: Remove USB Dongle from wireless mouse
Figure 14: Install USB Dongle
5. Install one AA battery for the wireless mouse and install the battery cover. Take care when
installing the batteries to match the polarity on the battery with the diagram inside the battery
compartment.
Note: The wireless mouse has a RED light which will turn on automatically when the mouse is
on, and automatically shuts off when the mouse isn’t being used. See Figure 15.

PAR POS Installation Manual for TACO DEL MAR
Page 11
Figure 15: Mouse Power Switch
Connect Receipt Printer to POS
1. Remove the tape from the printer cover.
2. Open the printer cover by pressing the gray button on the right top side of the printer.
Figure 16: Remove the tape from the printer cover
3. Follow the instructions on the inside of the printer cover to load the paper.
Figure 17: Load the paper
4. Close the printer cover.
5. Locate the USB cable that came with the printer.
6. Connect the USB cable to the printer as shown below.
7. Install the cable shroud on the printer as shown in Figure 18. This protects the cable
connection.
Remove Tape
Press to Open
Cover
Power LED

PAR POS Installation Manual for TACO DEL MAR
Page 12
Figure 18: Install the cable shroud on the printer
8. Connect the other end of the USB printer cable, also shaded reddish-orange, into the reddish-
orange powered-USB port on the POS shown in the diagram on the next page.
Figure 19: Printer cable port highlighted
Set Up Network Connection
If your store does not have a high-speed connection to the Internet, proceed to “Connect Your Cash
Drawer Cable to the POS.”
1. Connect your Ethernet cable to the network port on the main cable well. The network port is
highlighted yellow in the graphic below.
Figure 20: LAN Port highlighted
2. Route the Ethernet cable through the pedestal of the register and connect it to one of the 8
local network ports on the K4300-03 Netgear Router.
Figure 21: Netgear Router
Connect the USB
cable to the printer

PAR POS Installation Manual for TACO DEL MAR
Page 13
Connect your System to the Internet
If you are connecting the ES7700 POS System to the Internet via high-speed (broadband) connection,
use the diagram below as a guide. Your ES7700 may also have an optional Zoom Modem which
connects to the phone line. If the high speed internet fails, the zoom modem will act as a back-up.
The diagram on the next page shows a typical configuration for LAN connections.
K4300-03 NETGEAR VPN Firewall
LAN IP: 192.168.0.1
Broadband Providers Modem/Router/WAP
(Configured as –DHCP)
(Supported by Broadband provider)
PAR POS System
Internal “Private” Network
External “PUBLIC” Network
Optional Customer Supplied and
Supported WAP
(isolated from POS)
UPS
Station 2
(optional)
Station 1
Internet
UPS
(optional)
Legend
UPS Power Connection:
LAN Connection:
Other concept Internal
“Private” Network
UPS
Figure 22: Typical LAN connection configuration

PAR POS Installation Manual for TACO DEL MAR
Page 14
Connect Cash Drawer Cable to POS
Install K1056 Cash Drawer Bracket (Optional)
Each cash drawer will be mounted in the K1056 cash drawer brackets. Follow the instructions included
in the cash drawer bracket kit. Before installing, ensure the underside of the counter top is a smooth,
flat surface. If it is not, the cash drawer may experience operational issues.
Figure 23: Install the Cash Drawer Bracket
1. Locate the cable that is packaged with the cash drawer box, part number C3506.
Figure 24: M8570-03 Cash Drawer Figure 25: Cash Drawer Cable C3506 Figure 26: Cash Drawer Cable DB9
2. Turn the cash drawer over and connect the DB9 end of the cash drawer cable to the cash
drawer.
3. Turn the cash drawer upright and install the drawer in its permanent mounting location.
4. Connect the end of the cash drawer cable labeled RJ-11/12 to the cash drawer port labeled
CD1 on the main cable well of the POS terminal. The CD1 port is highlighted in Figure 27.
Figure 27: Cash drawer one highlighted

PAR POS Installation Manual for TACO DEL MAR
Page 15
Connect Coin Dispenser to POS (optional)
Note: A software configuration change may be required to make the coin dispener
operational. Call the PAR Help Desk if you need assistance with your coin dispenser
1. Locate the cable that connects your coin dispenser to your POS terminal.
2. Locate the black serial adapter cable, C4823-02.
3. Connect the coin dispenser cable to the adapter cable as
shown here.
Figure 28: Coin Dispenser Cable Connection
4. Connect the RJ-45 end of the adapter cable into the top RJ-45 port (COM port 1) on the POS
terminal. The RJ-45 port is highlighted yellow in the graphic on the next page.
Figure 29: RJ-45 port highlighted
5. Locate the coin dispenser serial cable that you
connected to the POS terminal.
6. Connect this cable to the RJ-45 port on the
coin dispenser as shown below.
Figure 30: Connect cable to Coin Dispenser
Connect POS AC Power Cord to POS Power Supply
1. Route the AC power cord 90 degree connector through the
pedestal and through the white cable retainer located on
the right side of the pedestal above the power supply.
2. Plug the connector into the power supply and make sure
the power supply cable is routed toward the back of the
pedestal frame.
Figure 31: Connect power cord to power supply

PAR POS Installation Manual for TACO DEL MAR
Page 16
Verify all Cables are Connected to the Terminal
All necessary cables and your power supply have been connected to the POS terminal. Verify that the MSR
card reader, Customer Display and DC power cord are all connected as shown below.
Figure 32: From left: PS2 MSR, Customer Display and Power cable ports
Gather the Cables and Replace Cable Retainers
1. Gather the cables in one hand and replace the cable retainer, securing the cables neatly in place.
Ensure the cables are not kinked or stressed.
2. Stand the POS upright on its base. We will now connect your remaining POS peripherals.
Figure 33: Gather the cables
Install Pedestal Cover and I/O Panel
1. Slide the cover pedestal
cover into position and
tighten the two thumb
screws.
2. Slide the cut out into the
base of the terminal and
snap into place.
3. Slide the I/O panel cover
into position.
Figure 34: Install pedestal and I/O panel cover
Install I/O Panel
Cover
Install Pedestal Cover
Install cut out cover
Gather Cables the cables together
and route them through the cable
clamps

PAR POS Installation Manual for TACO DEL MAR
Page 17
Connect POS Components to UPS
Your POS order includes an Uninterruptible Power Supply, or UPS. This device provides surge protection
for your POS equipment, and battery backup to provide power to your equipment in the event of power
loss. The UPS has 4 battery-backed outlets and 4 surge-protection only outlets.
Figure 35: M3557 UPS –Do not use USB cable that comes with the M3557.
NOTE: This UPS replaces any existing UPS or surge protector that you may have. This ensures
the system is secure in the event of a power interruption.
1. The UPS is located in the shipping box. Remove the UPS from the package marked M3557.
2. Remove and discard the USB cable (Figure 35). The cable is not used at this time.
3. Plug the UPS into an electrical wall outlet.
4. Connect the power cords for the terminal and printer into the battery backed outlets on the
UPS.
5. Press the on/off/test button and hold for 3 seconds until the unit beeps and the light turns
green to turn the UPS on.
NOTE: The M3557 includes a short interface cable that is NOT used in your POS configuration.
You may discard this cable. The cable is shown in Figure 35.
CAUTION: Never plug a laser printer into a UPS. This will overload the UPS and cause it to fail.
1. Connect the POS, and the coin dispenser to the battery-backed outlets.
2. The UPS will also provide surge protection for your modem.
3. If you have a Zoom modem,(optional) connect the telephone cable coming from the Zoom
modem in the telephone jack on the UPS with the computer symbol next to it.
Figure 36: Zoom modem (optional) connection
to wall jack
from modem
Battery Backed Outlet
Power Conditioning
Only Outlet