NCR 5964 User manual

NCR 5964 12.1-inch Touch LCD
Release 1.2
User Guide

B005-0000-1324
Issue F

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,
andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutprior
notice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsofthe
world.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,
consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,
andvalueofthisbook.
Addresscorrespondenceto:
Manager,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Copyright©2002
ByNCRCorporation
Dayton,OhioU.S.A.
AllRightsReserved


i
Table of Contents
Chapter1:Overview
Introduction ...........................................................................................1‐1
SerialNumberLocation.................................................................1‐1
ModelNumber ...............................................................................1‐2
Compatibility.........................................................................................1‐3
StandardFeatures .................................................................................1‐3
WedgeController ...........................................................................1‐4
Speaker.............................................................................................1‐4
ExternalStandardPCKeyboardConnector...............................1‐4
OptionalFeatures..................................................................................1‐5
2‐TrackJISMSR ..............................................................................1‐5
NoMSRKit .....................................................................................1‐5
PeripheralTrayMountfor5964 ...................................................1‐5
WeightsandMeasuresLabelKit..................................................1‐5
12.1‐inchLCDDisplay .........................................................................1‐6
LCDPanel........................................................................................1‐6
LCDAdapterBoard .......................................................................1‐6
LCDBacklightInverterModule...................................................1‐7
Chapter2:SitePreparation
PhysicalEnvironment ..........................................................................2‐1
OperatingRange.............................................................................2‐1
StorageRange .................................................................................2‐1
TransitRange ..................................................................................2‐1
ElectricalEnvironment.........................................................................2‐2
PowerConsumption(TouchHead).............................................2‐2

ii
Dimensions ............................................................................................2‐2
Chapter3:Installation
Installingthe5964 .................................................................................3‐1
ConnectorPanelAccess.................................................................3‐2
ConnectorPanel .........................................................................3‐2
MountingOptions..........................................................................3‐3
5964CablesConnectingtoaPOS ............................................3‐3
CableRouting .................................................................................3‐4
StandardRemoteTableTopMount(5964‐K030/31) .............3‐4
PoweringUp..........................................................................................3‐5
ScreenSavingFeature ..........................................................................3‐5
Chapter4:CalibratingtheTouchScreen
HampshireCalibrationProcedures....................................................4‐1
InstallingtheDriver .......................................................................4‐2
CalibratingtheTouchScreen........................................................4‐4
TouchScreenOptions....................................................................4‐7
AdditionalScreenSettings........................................................4‐8
3MMicroTouchCalibrationProcedures ...........................................4‐9
TouchScreenCalibration ..............................................................4‐9
CalibrationFlowChart............................................................4‐10
2‐PointCalibrationProcedure................................................4‐11
CursorStabilizationProcedure ..............................................4‐14
25‐PointLinearizationProcedure ..........................................4‐16
RestoreDefaultsProcedure ....................................................4‐21
RestoreDefaultsProcedure ....................................................4‐23
Summary ...................................................................................4‐25
CalibrationUsingMicrocal(DOS)....................................................4‐27

iii
Summary ..............................................................................................4‐28
Chapter5:Programming
DeviceInterfaces ...................................................................................5‐1
12.1‐InchDynaKeyVideoDrivers ...............................................5‐1
WedgeControllerInterface...........................................................5‐2
TouchScreenInterface...................................................................5‐2
MSRInterface..................................................................................5‐4
PS/2KeyboardInterface ................................................................5‐4
PanelOFF/ONSequence......................................................................5‐4
Chapter6:Migratingfrom3MMicroTouchtoHampshireTouch
Driver
SWMigrationConsiderations.............................................................6‐1
Chapter7:Maintenance
TouchScreenCleaningProcedures .............................................7‐1
MSRCleaningCards......................................................................7‐1

iv
Revision Record
Issue Date Remarks
AFeb2002Firstissue
BMay2002AddedTouchScreenCalibrationsection
C
J
uly2003RemovedRepairsection(seeB005‐0000‐1533)
DDec2003AddednewTableTopMount
EDec2004NewLCDpanel;HampshireTouchDriver
F
J
une2006RemovedEnhancedRemoteMount
Safety and Regulatory Information
TheNCRRealPOS7457conformstoallapplicablelegalrequirements.
ToviewthecompliancestatementsseetheNCRRealPOSTerminals
SafetyandRegulatoryStatements(B005‐0000‐1589).


Chapter 1: Overview
19429 
Introduction
TheNCR5964isa12.1‐inchSVGA(800X600)LiquidCrystalDisplay
withTouchScreen.It’savailableintwocolorschemes:
•Beige(G11)
•CharcoalGray(CG1)
Serial Number Location
Theserialnumberisontwolabels.OnelabelislocatedundertheMSR
(card‐swipe)ontheunitchassis.BytiltingtheLCDdisplayand
removingtheCableCoveryoucanseetheotherlabel.

1-2 Chapter 1: Overview
Model Number
Major Model CPU
5964‐550212.1ʺSingle‐BulbStandardBrightnessTouchScreen,No
MSR,NoMount,Nocables(G11)
5964‐570212.1ʺSingle‐BulbStandardBrightnessTouchScreen,No
MSR,NoMount,Nocables(CG1)
5964‐600212.1ʺDual‐BulbHighBrightnessTouchScreen,NoMSR,
NoMount,Nocables(G11)
5964‐620212.1ʺDual‐BulbHighBrightnessTouchScreen,NoMSR,
NoMount,Nocables(G11)
5964‐640212.1ʺDual‐BulbHighBrightnessTouchScreen,NoMSR,
NoMount,Nocables(G11)

Chapter 1: Overview 1-3
Compatibility
The5964isdesignedasanoptionalinput/outputdeviceforthe
followingworkstations:
•NCR7452/7453‐4000RetailWorkstation
•NCRRealPOS80/80cRetailTerminal
Standard Features
The5964containsa12.1‐inchActiveMatrix(TFT)colorLCDTouch
Screen:
•Integratedenclosure,includingtheLCDpanel
•LCDbacklighthardwareswitchselectableatfullorreduced
brightness(Dual‐bulbmodelsonly)
•WedgecontrollerforMSRandSpeaker
•Internalmonospeakercontrolledbywedgecontroller
•CustomLCDcablefor7452/7453LCDinterfacewithRS‐232and
PS/2
•Integratedandremotecablelengthoptions(1mor4m)
•ThreeTrackISOMSR
•TiltandSwivelRemoteMount
•IntegratedMountforRealPOS80and7452PeripheralTrays
•5‐WireResistiveTouchScreen
•DigitalVisualInterface(DVI)
•ExternalPS/2KeyboardPort
•ExternalPortforRS‐232LaserScanner

1-4 Chapter 1: Overview
Wedge Controller
TheWedgecontrollerconsistsofamicrocontrollerandassociated
circuitrythatpermits(viaa“PCstandard”keyboardinterface)the
TouchScreenLCDtosupportthefollowingperipheraldevices:
•MSR‐athree‐trackISOortwo‐trackJIS(optional)
•Speaker
Thecontrollerlogicallyconnectsthesedevicesinserieswithastandard
PCkeyboard.TheretailworkstationorPCinterpretsthedataflowas
keyboardinput.FormoreinformationontheWedge,refertotheNCR
WedgeSoftwareUser’sGuide,BD20‐1368‐B.The5964includessupport
foradecodedRS‐232scanner.
Speaker
The5964includesabuilt‐inspeakercontrolledbythewedgecontroller
only.
External Standard PC Keyboard Connector
Becausethe5964doesnothavealphanumerickeys,astandardPC
keyboardcanbeconnectedexternallytothe5964wheneverkeyboard
inputisrequired

Chapter 1: Overview 1-5
Optional Features
2-Track JIS MSR
Thiskit(5964‐K012)includesanintegrated2‐trackJISMSRhead.
No MSR Kit
Thiskit(5964‐K010)isafillerplatetocovertheholeinthe5964cabinet
withnoMSRisinstalled.
Peripheral Tray Mount for 5964
Thiskitisusedtoattachthe5964‐2000integratedmodeltothe
workstation.APeripheralTrayfor5964kit(7452‐K301)isneededto
connectthe5964totheworkstation.
Weights and Measures Label Kit
Thiskit(5964‐K000)includes10weightsandmeasureslabels.A
weightsandmeasureslabelmustbeplacedonthe5964displaywhen
theworkstationconfigurationincludesascale.

1-6 Chapter 1: Overview
12.1-inch LCD Display
LCD Panel
The12.1‐inchLCDpanelismountedbehindthefrontplasticbezelof
theenclosure.AtleastoneTFT(activematrix)issupported.
Only3.3‐voltLCDpanelsaresupported.Afieldreplaceablefusefor
safetyprotectspowertothepanel.Italsoisusedtoprotectthesystem
againstdamageintheeventofafaultintheLCDpanel.
LCD Adapter Board
The7452/7453‐4000usesfoursignals(PanelIDbits),whichareusedto
identifythepanelbeingused.Theseparametersareprovidedinthe
LCDharness.
ThePanelIDvaluesaredefinedas:
ID
Value Panel Type ID Value Panel Type
0DSTN‐SharpLM80C3128TFT–SamsungLTM1201SI‐
T01
1DSTNSharpLM12S499TFTType2(Reserved)
2DSTNType3(Reserved)10TFTType3(Reserved)
3DSTNType4(Reserved)11TFTType4(Reserved)
4DSTNType5(Reserved)12TFTType5(Reserved)
5DSTNType6(Reserved)13TFTType6(Reserved)
6DSTNType7(Reserved)14TFTType7(Reserved)
7DSTNType8(Reserved)15TFTType8(Reserved)
AnyLCDpanelsthathaveidenticalelectricalandtimingrequirements
tothoselistedmayalsousethesameIDvalue.

Chapter 1: Overview 1-7
LCD Backlight Inverter Module
PowerfortheLCDbacklightissuppliedbyaninvertercircuit,whichis
integratedontheLCDcontrollerboardinthe12.1”LCD.Whilethe
invertercanbesettovariouslevelsofbrightness,the12.1”LCDcan
onlyturnthebacklighttomaximumbrightnessoralowerbrightness
fordarkenvironments.Theinvertergeneratesthehighvoltage
necessarytostartandrunadualCCFLbacklight.

1-8 Chapter 1: Overview


Chapter 2: Site Preparation
Physical Environment
Thephysicalenvironmentsrequiredforthe5964LCDDisplayare
listedinthissection.
Operating Range
Condition Range
Temperature5°to45°C
RelativeHumidity10%to90%(Non‐condensing)
AtmosphericPressure3000meters(max.)
Storage Range
Condition Range
Temperature‐10°to50°C
RelativeHumidity10%to90%
Transit Range
Condition Range
Temperature‐40°to60°C(Oneweekmax.)
RelativeHumidity5%to95%

2-2 Chapter 2: Site Preparation
Electrical Environment
Voltage Tolerance Current (Typical) Current (Max)
12.1”LCD +12VSupply
Voltage
±10%1000mA1500mA
+5VExternal
KeyboardVoltage
±5%N/A250mA
+5VExternal
WedgeScanner
Voltage
±5%N/A250mA
Power Consumption (Touch Head)
Typical Maximum
12.1” LCD 12W18W
Dimensions
21209
(348 mm)
13.7 in.
(252 mm)
9.9 in.
(297 mm)
11.7 in.


Chapter 3: Installation
Caution: Thisdeviceshouldonlybepoweredbyapowersupply
sourcewhichmeetsSafetyExtraLowVoltage(SELV)andLPS(Limited
PowerSource)requirementsperUL1950,IEC950,andEN60950.The
powersourcemustbecertifiedbytheappropriatesafetyagencyforthe
countryofinstallation.
Caution: Useagroundingstrapwheninstallingthisfeature.
Installing the 5964
The5964isfullyassembledatthefactory.Thissectiondescribes:
•ConnectorAccess
•ConnectorLocation
•Mountingoptions
•CableRouting
•Connectingthe5964toaterminal
•Connectingakeyboardtothe5964
•PoweringUp
•ScreenSavingFeatures
Removethe5964fromtheshippingpackageandverifythecorrect
componentsarepresentbeforebeginninginstallation.

3-2 Chapter 3: Installation
Connector Panel Access
The5964has4cableconnectors.Theyarelocatedonthebottomofthe
TouchLCDassembly.Tiltdisplaytoaccessthecableconnectors.
19453 
Connector Panel
Wedge
Scanner
PS/2
Keyboard
RS-232
DVI
19454 

Chapter 3: Installation 3-3
Mounting Options
The5964LCDDisplayisconfiguredwithaTable‐TopMountthatcan
beinstalledonaflathorizontalsurface.Itcanalsobeconfiguredwith
anintegratedmountthatattachestotheretailterminal.
19429 
5964 Cables Connecting to a POS
Pleaserefertoyourterminal’sHardwareUser’sGuideforinstallation
instructionsandtotheSitePreparationGuidefortheproperholesizesto
cutwhenroutingthiscablewithinamodularconfiguration.

3-4 Chapter 3: Installation
Cable Routing
ThecablesarerouteddownthroughtheMountAssembly
Standard Remote Table Top Mount (5964-K030/31)
21210 