Partner Tech International PT-6900 User manual

PT-6900
Service Manual

i
Copyright
This publication, including all photographs, illustrations and software, is protected under international copyright laws,
with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without writ-
ten consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no representations or
warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or
fitness for any particular purpose. The manufacturer reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or
changes.
Trademark recognition
TouchWare is either a registered trademark or trademark of 3M.
VIA and VIA Vinyl are either registered trademarks or trademarks of VIA Technologies Incorporated.
All other product names used in this manual are the properties of their respective owners and are acknowledged.
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guar-
antee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure compli-
ance with the pertinent RF emission limits governing this device. Changes or modifications not expressly approved by
the system's manufacturer could void the user's authority to operate the equipment.
Declaration of conformity
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including interference that may cause undesired operation.

ii
About this manual
The service manual provides service information for the PT-6900 POS. This manual is designed to help trained service
personnel to locate and fix failing parts on the PT-6900.
This manual consists of the following sections:
Safety information
Before servicing the PT-6900, read the safety information under “Safety and precautions” on page 57.
Revision history
Version 1.0, February 2007
Chapter 1 Getting Started: This section provides general information on the
PT-6900, a packing list, and illustrations to iden-
tify components.
Chapter 2 BIOS Setup Utility: The BIOS chapter provides information on navi-
gating and changing settings in the BIOS Setup
Utility.
Chapter 3 Installing Drivers and Software: This chapter provides information on installing
drivers for supported operating systems.
Chapter 4 Locating the Problem: Refer to this chapter to locate the failing part or
cause of the problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs): This chapter provides drawings and instructions
to replace all FRUs.
Appendix: Optional Components, Exploded Diagram,
and Parts List: The appendix includes an exploded diagram of the PT-6900 and the parts list and order number
for each part.

iii
TABLE OF CONTENTS
Chapter 1
Getting Started ..................................................................................................................1
Unpacking and listing the PT-6900 contents ...................................................................................... 1
Identifying components ...................................................................................................................... 2
Front-right view .................................................................................................................................................2
Rear-right view ..................................................................................................................................................3
Rear connectors .................................................................................................................................................4
Removing the rear cover ..................................................................................................................... 5
Chapter 2
BIOS Setup Utility ...........................................................................................................7
About the Setup Utility ....................................................................................................................... 7
Entering the Setup Utility ..................................................................................................................................8
BIOS navigation keys .........................................................................................................................................8
Using BIOS .......................................................................................................................................................9
Standard CMOS features .................................................................................................................... 9
IDE Primary/Secondary Master/Slave ...........................................................................................................10
Advanced BIOS Features ................................................................................................................. 11
CPU Features .................................................................................................................................................12
Advanced Chipset Features .............................................................................................................. 13
Integrated Peripherals ...................................................................................................................... 15
OnChip IDE Device .........................................................................................................................................16
Onboard Device ...............................................................................................................................................17
SuperIO Device ................................................................................................................................................18
Power Management Setup ................................................................................................................ 20
PnP/PCI Configurations .................................................................................................................... 22
IRQ Resources .................................................................................................................................................23
PC Health Status ............................................................................................................................... 24
Frequency/Voltage Control ............................................................................................................... 25
Other BIOS Options .......................................................................................................................... 26
Load Fail-Safe Defaults ...................................................................................................................................26
Load Optimized Defaults .................................................................................................................................26
Set Supervisor and User Passwords ................................................................................................................27
Save & Exit Setup ............................................................................................................................................27
Exit Without Saving .........................................................................................................................................27
Chapter 3
Installing Drivers and Software ......................................................................................29
Driver auto installation ..................................................................................................................... 29
Chipset drivers utility ........................................................................................................................ 30
Application accelerator ..................................................................................................................... 32
Graphics drivers for Windows XP and Windows 2000 .................................................................... 35
Audio drivers .................................................................................................................................... 37
LAN drivers ...................................................................................................................................... 41
Touch screen drivers ......................................................................................................................... 43

iv
Using the touch screen calibrator ...................................................................................................... 46
Installing the MT 7 ...........................................................................................................................................46
Calibrating the touchscreen ............................................................................................................................48
Chapter 4
Locating the Problem .....................................................................................................49
General checkout guidelines ............................................................................................................. 49
Cash drawer checkout ....................................................................................................................... 49
LCD symptoms ................................................................................................................................. 51
Touch screen symptoms .................................................................................................................... 51
Power symptoms ............................................................................................................................... 52
Network symptoms ........................................................................................................................... 52
USB symptoms ................................................................................................................................. 53
Boot symptoms ................................................................................................................................. 53
Peripheral-device symptoms ............................................................................................................. 53
Motherboard and PCB board jumper settings ................................................................................... 54
Setting a jumper ...............................................................................................................................................54
Motherboard jumpers and connectors .............................................................................................................55
Chapter 5
Replacing Field Replaceable Units (FRUs) ...................................................................57
Safety and precautions ...................................................................................................................... 57
Before you begin ............................................................................................................................... 58
Replacing Parts ................................................................................................................................. 58
Rear base cover ...............................................................................................................................................59
Front base cover ..............................................................................................................................................60
Front USB PCB and bracket ...........................................................................................................................61
Customer display .............................................................................................................................................62
HDD .................................................................................................................................................................63
I/O PCB ...........................................................................................................................................................64
CF card PCB ...................................................................................................................................................65
CF card bracket ...............................................................................................................................................66
CPU and heatsink ............................................................................................................................................67
Inverter shield ..................................................................................................................................................68
Inverter ............................................................................................................................................................69
Memory ............................................................................................................................................................70
Video PCB .......................................................................................................................................................71
Touch panel .....................................................................................................................................................72
Touch control PCB ..........................................................................................................................................74
Mainboard .......................................................................................................................................................75
Front display cover ..........................................................................................................................................76
LCD panel ........................................................................................................................................................77
Appendix:
Optional Components, Exploded Diagram, and Parts List ............................................79
Optional Components - Installing the drivers ...................................................................................79
Magnetic stripe reader (MSR) .........................................................................................................................79
Fingerprint reader ...........................................................................................................................................81
i-Button reader .................................................................................................................................................84
Keyboard ..........................................................................................................................................................89
Optional Components - Removing/replacing the module ................................................................ 91
Main parts ......................................................................................................................................... 92

v
List of Parts FRUs ............................................................................................................................. 92
Display Parts and Cables .................................................................................................................. 94

vi

vii
LIST OF FIGURES
Figure 1.1 Unpacking/repacking the PT-6900...............................................................................1
Figure 1.2 Front-right view of PT-6900........................................................................................2
Figure 1.3 Rear-right view of PT-6900 .........................................................................................3
Figure 1.4 Connectors with cables disconnected...........................................................................4
Figure 2.1 Main BIOS menu .........................................................................................................8
Figure 2.2 Standard CMOS Features menu...................................................................................9
Figure 2.3 IDE Primary Master submenu......................................................................................10
Figure 2.4 Advanced BIOS Features menu..................................................................................11
Figure 2.5 CPU Feature submenu..................................................................................................12
Figure 2.6 Advanced Chipset Features menu................................................................................13
Figure 2.7 Integrated Peripherals menu.........................................................................................15
Figure 2.8 OnChip IDE Device menu ...........................................................................................16
Figure 2.9 Onboard Device menu..................................................................................................17
Figure 2.10 Super IO Device menu.................................................................................................18
Figure 2.11 Power Management Setup menu..................................................................................20
Figure 2.12 PnP/PCI Configurations menu.....................................................................................22
Figure 2.13 PC Health Status menu.................................................................................................24
Figure 2.14 Frequency/Voltage Control menu................................................................................25
Figure 4.1 Connecting a cash drawer ............................................................................................50
Figure 4.2 Mainboard jumper settings...........................................................................................55
Figure 6.1 Exploded diagram main parts.......................................................................................92
Figure 6.2 Exploded diagram display parts and cables .................................................................94

viii