Partner Tech International PT-6910 series User manual

PT-6910 Series
Service Manual

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Copyright
This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of Partner Tech Corp.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no
representations or warranties with respect to the contents hereof and specically disclaims any implied
warranties of merchantability or tness for any particular purpose. The manufacturer reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of the
manufacturer to notify any person of such revision or changes.
Trademark Recognition
All product names used in this manual are the properties of their respective owners and are acknowledged.
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
Reorient or relocate the receiving antenna.•
Increase the separation between the equipment and the receiver.•
Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.•
Consult the dealer or an experienced radio/TV technician for help.•
Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to
ensure compliance with the pertinent RF emission limits governing this device. Changes or modications not
expressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.
Declaration of Conformity
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:•
This device may not cause harmful interference, and•
This device must accept any interference received, including interference that may cause undesired•
operation.

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About this manual
The service manual provides service information for the PT-6910 Series. This manual is designed to help train
service personnel to locate and x failing parts on the machine.
This manual consists of the following sections:
Chapter 1 Getting Started:
This section covers unpacking and checking the package contents, and identifying components.
Chapter 2 BIOS Setup Utility:
The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.
Chapter 3 Installing Drivers and Software:
This chapter provides information on installing drivers for supported operating systems.
Chapter 4 Locating the Problem:
Refer to this chapter to locate the failing part or cause of the problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs):
This chapter provides drawings and instructions to replace all FRUs.
Appendix: Exploded Diagram, Parts List and Specications.
The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.
Safety information
Before servicing the machine, read the safety information under the section “Safety and precautions” of the
chapter 5 “REPLACING FIELD REPLACEABLE UNITS (FRUs)” .
Revision history
Version 1.0, February 2009

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TABLE OF CONTENTS
CHAPTER 1 GETTING STARTED................................................ 1
Unpacking the Machine .................................................................................1
Identifying components .................................................................................2
CHAPTER 2 BIOS SETUP............................................................ 5
About the Setup Utility ...................................................................................5
Standard CMOS Features..............................................................................8
Advanced BIOS Features ............................................................................10
CPU Feature ................................................................................................12
Hard Disk Boot Priority.................................................................................13
Advanced Chipset Features.........................................................................14
Integrated Peripherals..................................................................................16
►OnChip IDE Device .............................................................................17
►Onboard Device ..................................................................................19
►SuperIO Device...................................................................................20
Power Management Setup...........................................................................21
PnP/PCI Congurations ...............................................................................23
► IRQ Resources....................................................................................24
PC Health Status..........................................................................................25
Frequency/Voltage Control...........................................................................26
Other BIOS Options .....................................................................................27
CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE............ 29
Driver auto installation..................................................................................29
Intel Chipset Driver.......................................................................................30
Intel Chipset Graphics Driver .......................................................................32
VIA Audio Driver ...........................................................................................34
LAN Driver....................................................................................................37
Touch Screen Driver.....................................................................................39
Calibrating the touchscreen .........................................................................42
CHAPTER 4 LOCATING THE PROBLEM .................................. 45
General checkout guidelines........................................................................45
Cash drawer checkout .................................................................................45
LCD symptoms.............................................................................................46
Touch screen symptoms ..............................................................................47
Power symptoms..........................................................................................47

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Network symptoms.......................................................................................47
USB symptoms ............................................................................................48
Peripheral-device symptoms........................................................................48
MSR reader symptoms ................................................................................48
Boot symptoms ............................................................................................48
Mainboard jumper settings...........................................................................49
Setting a jumper...........................................................................................49
Mainboard jumpers ......................................................................................50
Mainboard connectors..................................................................................51
IO board connectors.....................................................................................52
Inverter connectors ......................................................................................52
CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)
..................................................................................................... 53
Safety and precautions ................................................................................53
Before you begin..........................................................................................54
Replacing parts ............................................................................................54
Rear base cover...........................................................................................55
Front base cover ..........................................................................................56
Front USB PCB and bracket ........................................................................57
Customer display (for PT-6910 / PT-6915F) ................................................58
Customer display (for PT-6915) ...................................................................59
Back top cover and bottom cover (for PT-6910 / PT-6915F)........................60
Back top cover and bottom cover (for PT-6915) ..........................................61
HDD .............................................................................................................62
I/O PCB........................................................................................................63
CF card PCB (optional)................................................................................64
CF card bracket (optional)............................................................................64
Inverter.........................................................................................................65
Mainboard ....................................................................................................66
Front display cover.......................................................................................66
Touch panel .................................................................................................67
LCD panel ....................................................................................................68
Memory ........................................................................................................69
Battery..........................................................................................................69
APPENDIX PART LIST AND SPECIFICATION........................... 71
Part list for PT-6910 / PT-6915F...................................................................72
Part list for PT-6915 .....................................................................................74
Specications...............................................................................................76

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LIST OF FIGURES
Figure 1.1 Unpacking the machine ................................................................1
Figure 1.2 Front-right view .............................................................................2
Figure 1.3 Rear view......................................................................................3
Figure 1.4 PT-6910 Series I/O connectors.....................................................4
Figure 2.1 Main BIOS menu...........................................................................6
Figure 2.2 Standard CMOS Features menu ..................................................8
Figure 2.3 IDE Channel 2 Master menu.........................................................9
Figure 2.4 Advanced BIOS Features menu .................................................10
Figure 2.5 CPU Feature submenu ...........................................12
Figure 2.6 Hard Disk Boot Priority menu ....................................13
Figure 2.7 Advanced Chipset Features menu..............................................14
Figure 2.8 Integrated Peripherals menu.......................................................16
Figure 2.9 VIA OnChip IDE Device submenu ..............................................17
Figure 2.10 VIA OnChip PCI Device submenu ............................................19
Figure 2.11 SuperIO Device submenu .........................................................20
Figure 2.12 Power Management Setup Menu .............................................21
Figure 2.13 PnP/PCI Conguration menu....................................................23
Figure 2.14 IRQ Resources submenu..........................................................24
Figure 2.15 PC Health Status menu ............................................................25
Figure 2.16 Frequency/Voltage Control menu .............................................26
Figure 2.17 Other BIOS Options..................................................................27
Figure 4.1 Connecting a cash drawer ..........................................................46
Figure 4.2 PT-6910 series mainboard jumper..............................................50
Figure 4.3 PT-6910 series mainboard connectors and button .....................51
Figure 4.4 IO board connectors ...................................................................52
Figure 4.5 Inverter connectors .....................................................................52
Figure 6.1 Exploded diagram of PT-6910 / PT-6915F..................................71
Figure 6.2 Exploded diagram of PT-6915 ....................................................73
Figure 6.3 Exploded diagram of MSR..........................................................75

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CHAPTER 1 GETTING STARTED
PB 1
CHAPTER 1
GETTING STARTED
This chapter describes how to unpack and identifying components on the device. The following topics are
described.
Unpacking the Machine on page• 1
Identifying components on page• 2
Unpacking the Machine
It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine as shown in Figure 1.1.
Figure 1.1 Unpacking the
machine

CHAPTER 1 GETTING STARTED
2 3
CHAPTER 1 GETTING STARTED
2 3
Identifying components
This section describes the parts and connectors on the machine.
Front-right view
Figure 1.2 Front-right view
Component Description
1 15-inch TFT LCD touch screen
2 Power Button
3 USB Cover
4 Green Power indicator LED
5 Amber Hard drive activity LED
13452
USB Cover