PAX E500 User manual

PAX E500 INSTALLATION MANUAL
1
20181002-v0.5
PAX Technology®
Customer Support [email protected]
[phone]
www.pax.us
PAX™E500
Installation Manual

PAX E500 INSTALLATION MANUAL
2
20181002-v0.5
PAX Technology®
Customer Support [email protected]
[phone]
www.pax.us
Table of Contents
Revision History.......................................................................................................................................3
Introduction ............................................................................................................................................4
Box Contents...........................................................................................................................................5
Product Description.................................................................................................................................6
Terminal Ports.........................................................................................................................................8
Back Cover Plate......................................................................................................................................9
Remove Back Cover Plate ....................................................................................................................9
Replace Back Cover Plate.....................................................................................................................9
Terminal Location....................................................................................................................................9
Paper.....................................................................................................................................................10
Load Paper ........................................................................................................................................10
Advance Paper...................................................................................................................................12
Tear Paper.........................................................................................................................................12
AC Power Connection............................................................................................................................13
Terminal Communications.....................................................................................................................14
Wi-Fi Service......................................................................................................................................14
LAN Ports ..........................................................................................................................................15
Dual-SIM Feature...............................................................................................................................16
Install SIM or Micro SD Card (If Equipped) .........................................................................................17
Hybrid Card Reader ...............................................................................................................................18
Magnetic Stripe Reader ..................................................................................................................... 18
EMV Card Reader ..............................................................................................................................18
NFC/Contactless Card Reader ............................................................................................................18
Replacing Battery (If Required)..............................................................................................................19
Cable Lock (If Required).........................................................................................................................20
Cleaning the Device...............................................................................................................................21
Basic Operation Instructions.................................................................................................................. 22
Power ON..........................................................................................................................................22
Power OFF.........................................................................................................................................22
PAX Customer Support .......................................................................................................................... 23

PAX E500 INSTALLATION MANUAL
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20181002-v0.5
PAX Technology®
Customer Support [email protected]
[phone]
www.pax.us
Revision History
Date
Version
Description of Change
Oct. 4, 2017
0.1
Initial draft of document.
Oct. 4, 2017
0.2
Update instructions for inserting an EMV card into the EMV
Card Reader in the Hybrid Card Reader section.
Add additional detail to uses of LAN A, LAN B, Cash Drawer,
HDMI, and Audio Jack ports in the Terminal Ports section.
Nov. 9, 2017
0.3
Add Packaging section that includes information about
labels with part numbers and serial numbers for E500 and
Q20 on outside of terminal box. Includes information about
the availability of another box that may be purchased for
returning the unit to PAX for service.
Nov. 20, 2017
0.4
Change the amount of time to hold the power button down
to turn the unit on or off from two seconds to three
seconds.
Change the SAM Cover to SIM Cover.
Add that T-Mobile and AT&T SIM cards do not need to be
configured.
Oct. 2, 2018
0.5
Add that the K-Slot is not metal reinforced.
Update the address for PAX Customer Support.
1.0
Initial release.

PAX E500 INSTALLATION MANUAL
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20181002-v0.5
PAX Technology®
Customer Support [email protected]
[phone]
www.pax.us
Introduction
The PAX™ E500 is a next generation electronic cash register solution with an integrated Q20 customer-
facing payment module. Its all-in-one housing unit combines a tablet, printer, PED, and ports. The
modular design provides a seamless user experience using the PayDroid payment application which is
based on Android.
The PAX E500 Installation Manual includes information about:
•Terminal packaging
•What is included in the box
•Product description
•Terminal ports
•Removing and replacing the back cover plate
•Where to place the device
•Loading paper
•Connecting power
•Terminal communications
•Hybrid card reader
•Replacing the battery
•Installing a cable lock
•Cleaning the device, and
•Turning the E500 on and off

PAX E500 INSTALLATION MANUAL
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20181002-v0.5
PAX Technology®
Customer Support [email protected]
[phone]
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Packaging
Before you remove the terminal from the box, please note there are labels with the part number and
serial number of the E500 and the Q20 on the outside of the box.
Note: Part number and serial number labels for the E500 and the Q20 are also affixed to the underside
of the unit.
You can retain the original box in case the unit needs to be shipped to PAX for service or, alternatively,
you can purchase a box specially designed for return shipping to PAX, if required.
Box Contents
•1 - PAX™ E500 with Integrated Q20 Customer-Facing Payment Module
•1 - AC Power Adapter (PN 200310110000135)
•1 - AC Power Cord (PN 200311020000023)
•1 - Thermal Paper Roll
Note: Product images shown may be different than actual product received.

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Product Description
Front Printer Buttons
Back Left Side

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Underside

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Terminal Ports
At the back of the E500, ports enable the terminal to add peripherals such as PIN pads, check readers,
contactless readers, other external devices, to enable local terminal downloads and communications,
and to provide power. The ports are labeled and color-coded.
The following connectors are available on the back of the E500:
•Cash Drawer (RJ11, 24V) –Used to connect to the cash drawer
•RS232 (RJ45) –Used to connect an external POS device or check reader
•LAN A –Used for bi-directional Ethernet connections using DSL or Cable
•LAN B –Used for bi-directional Ethernet connections using DSL or Cable
•USB-Host –Type A
•HDMI (1.4 Type A) –Used to connect to HD TV or display. Supports 720P or above.
•USB-OTG (Micro-B) - Used for local terminal downloads or external peripherals
•Audio Jack –Supports the microphone
•AC Power - Used to connect AC power supply to the terminal
There is an additional USB-Host 2.0 port on the right side of the terminal, as shown below:

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Back Cover Plate
Remove Back Cover Plate
1. Grasp the plastic tabs on both sides of the lower edge of the cover plate with your thumbs.
2. Pull up until the cover plate releases.
Note: If you cannot remove the cover plate with your hands, use a flat head screwdriver to
release the lower edge of the cover plate.
3. Slide the cover plate, releasing the three upper plastic tabs at the top of the cover, and remove
the cover plate.
Replace Back Cover Plate
1. Ensure the cables are properly dressed through the cable retention openings on the back of the
E500.
2. Align the three plastic tabs at the top of the cover plate into the slots on the terminal.
3. Align the sides of the cover plate and push until the cover plate snaps into place.
Terminal Location
Locate the terminal on a counter top, desktop or table top. Keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal near electrical devices that might
introduce interference such as microwave ovens and blow dryers.

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Paper
Load Paper
1. To open the paper holder, press the large button to the right of the paper holder door, as shown
below:
At the back of the open paper holder, there is a diagram that shows the proper way to insert the
paper.
Note: The paper width and diameter are 80mm.