PAX E800 User manual
1
E800 REFERENCE GUIDE
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Preface
E800 Reference Guide
Version: 20190426 v1.0
Status: ［］Draft ［★］Release ［］Modify
Copyright © 2019 PAX Technology, Inc. All rights reserved
The Programs (which include both the software and documentation) contain proprietary information;
they are provided under a license agreement containing restrictions on use and disclosure and are also
protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering,
disassembly, or decompile of the Programs, except to the extent required to obtain interoperability with
other independently created software or as specified by law, is prohibited.
This document is provided to you for informational purposes only. All features and specifications are
subject to change without notice. If you find any problems in the documentation, please report them to
us in writing. This document is not warranted to be error-free. Except as may be expressly permitted in
your license agreement for these Programs, no part of these Programs may be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose.
Security Notice: No part of this publication may be copied, distributed, stored in a retrieval system,
translated into any human or computer language, transmitted, in any form or by any means, without the
prior written consent of PAX Technology, Inc.
PAX is a registered trademark of PAX Technology Limited in China and/or other countries. All other
trademarks or brand names are the properties of their respective holders.
Technical Support
If you encounter a problem while installing, registering or operating this product, please make sure that
you have read the documentation. If you cannot resolve the Issue, please contact us.
Your level of access to PAX support is governed by the support plan arrangements made between PAX
and your Organization. Please consult this support plan for further information about your entitlements,
including the hours when telephone support is available to you.
Technical Support Contact Information:
Phone: (877) 859-0099
Email: support@pax.us
URL: www.pax.us
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E800 REFERENCE GUIDE
Revision History
Date Version Description
20190411
V0.1
Initial draft
1. Consolidate information previously published in E800 Installation Manual
and E800 FAQs and Troubleshooting Guide.
2. Add new section for setting up Wi-Fi and cellular connectivity.
3. Reference E800 Ordering Guide for accessories part number information
in the Box Contents section.
20190425
V0.2
1. Add Printer Module installation procedure.
2. Add LKI, OS, POI, PAXSTORE, and PDM to Acronyms and Terms table.
3. Add new Pre-Installed Default Software Applications section.
4. Replace line drawings in Product Description section with higher
resolution images.
5. Add Router section.
20190426
V1.0
Initial release
1. Add note to the Power Connections and Power On sections that you need
to connect the power supply for the printer and printer-related ports to
work properly.
2. Add Android Enterprise versus standard Android FAQ.
3. Update default software applications FAQ.
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E800 REFERENCE GUIDE
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Table of Contents
1INTRODUCTION ............................................................................................................................................. 5
1.1 PURPOSE .........................................................................................................................................................5
1.2 INTENDED AUDIENCE .........................................................................................................................................5
1.3 ACRONYMS AND TERMS .....................................................................................................................................6
2PACKAGING ................................................................................................................................................... 7
2.1 TERMINAL BOX .................................................................................................................................................7
2.2 FOAM INSERTS .................................................................................................................................................8
3BOX CONTENTS ............................................................................................................................................. 9
4PRODUCT DESCRIPTION .............................................................................................................................. 10
4.1 FRONT VIEW ..................................................................................................................................................10
4.2 RIGHT SIDE VIEW ............................................................................................................................................10
4.3 BACK VIEW ....................................................................................................................................................11
5PORTS.......................................................................................................................................................... 12
5.1 PORTS UNDER BACK COVER ..............................................................................................................................12
5.2 PORTS ON RIGHT SIDE......................................................................................................................................13
6TERMINAL LOCATION .................................................................................................................................. 14
7PAPER ROLL ................................................................................................................................................. 14
7.1 DIMENSIONS ..................................................................................................................................................14
7.2 LOAD PAPER ..................................................................................................................................................14
7.3 TEAR PAPER...................................................................................................................................................15
8REPLACE PRINTER MODULE......................................................................................................................... 16
9POWER CONNECTION.................................................................................................................................. 19
10 INSTALL SIM OR MICRO SD CARD ................................................................................................................ 21
11 HYBRID CARD READER................................................................................................................................. 23
11.1 MAGNETIC STRIPE READER ...............................................................................................................................23
11.2 EMV CARD READER ........................................................................................................................................23
11.3 NFC/CONTACTLESS CARD READER.....................................................................................................................23
12 ROUTER ....................................................................................................................................................... 24
12.1 CONFIGURING THE ROUTER...............................................................................................................................24
12.2 RESTARTING THE ROUTER .................................................................................................................................26
13 CABLE LOCK (IF REQUIRED).......................................................................................................................... 27
14 CLEANING THE DEVICE................................................................................................................................. 28
15 SCREW LOCATIONS...................................................................................................................................... 29
16 BASIC OPERATION INSTRUCTIONS............................................................................................................... 30
16.1 POWER ON ...................................................................................................................................................30
16.2 POWER INDICATOR..........................................................................................................................................30
16.3 POWER OFF ..................................................................................................................................................31
17 DEFAULT SOFTWARE APPLICATIONS ........................................................................................................... 32
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18 SETTING UP COMMUNICATIONS ................................................................................................................. 33
18.1 WI-FI CONFIGURATION ....................................................................................................................................34
DHCP..................................................................................................................................................34
Static IP..............................................................................................................................................37
Manual Static IP ................................................................................................................................41
Proxy ..................................................................................................................................................46
18.2 CELLULAR COMMUNICATION .............................................................................................................................51
Installing a SIM Card..........................................................................................................................51
Setting Up Cellular Service.................................................................................................................53
19 FREQUENTLY ASKED QUESTIONS.................................................................................................................. 55
19.1 DOES THE E800 SUPPORT BLUETOOTH COMMUNICATION AND PERIPHERALS? ............................................................55
19.2 WHAT IS THE E800 OPERATING SYSTEM? ............................................................................................................55
19.3 DOES PAX USE ANDROID ENTERPRISE OR STANDARD ANDROID IN ITS TERMINALS?......................................................55
19.4 WHAT TYPE OF PROCESSOR DOES THE E800 HAVE? ...............................................................................................55
19.5 WHAT SIZE IS THE THERMAL PAPER ROLL? ............................................................................................................55
19.6 CAN IGET A NEW PRINTER INSTALLED ON-SITE OR DO INEED TO RETURN IT TO PAX FOR SERVICE? ..................................55
19.7 WHAT IS THE SPEED OF THE E800 PRINTER?.........................................................................................................55
19.8 IS THE PRINTER ON THE E800 A STANDARD FEATURE OR IS IT OPTIONAL?....................................................................55
19.9 HOW DO ITURN THE E800 ON AND OFF? ............................................................................................................55
19.10 WHAT KIND OF BATTERY IS INSIDE THE E800? CAN IUNPLUG THE TERMINAL AND USE BATTERY POWER?.....................56
19.11 CAN IUSE THE PRINTER WHEN THE E800 IS RUNNING ON BATTERY POWER?...........................................................57
19.12 HOW LONG DOES THE E800 BATTERY TAKE TO RECHARGE?.................................................................................57
19.13 IS THE E800 AVAILABLE IN OTHER COLORS? .....................................................................................................57
19.14 HOW DO IADJUST THE BRIGHTNESS OF THE DISPLAY?.........................................................................................57
19.15 DOES THE E800 HAVE A CAMERA?.................................................................................................................58
19.16 WHAT IS THE SCREEN RESOLUTION?CAN ICHANGE THE SCREEN RESOLUTION? .......................................................58
19.17 HOW DO ICHANGE THE VOLUME ON AN E800? WHERE ARE THE VOLUME CONTROL BUTTONS? ................................58
19.18 HOW ARE THE PORTS ON THE COMMUNICATION BOX,LIKE THE CASH DRAWER,CONFIGURED? ...................................59
19.19 WHAT TYPE OF MAINTENANCE,IF ANY,NEEDS TO BE PERFORMED ON THE E800 PRINTER?........................................59
19.20 HOW SHOULD THE E800 BE CLEANED?WHAT CLEANER SHOULD BE USED? ............................................................59
19.21 HOW ARE SIM CARDS AND MICRO SD CARDS INSTALLED?HOW ARE THEY CONFIGURED?........................................59
19.22 WHAT ARE THE DIMENSIONS OF AN E800?......................................................................................................59
19.23 HOW MUCH DOES AN E800 WEIGH?..............................................................................................................59
19.24 WHAT IS THE PAXSTORE? ..........................................................................................................................59
19.25 CAN THE E800 DOWNLOAD APPLICATIONS FROM THE PAXSTORE? ....................................................................60
19.26 WHAT SOFTWARE COMES LOADED ON THE E800 WHEN IT IS DELIVERED FROM THE FACTORY?...................................60
19.27 WHAT IS PDM?.........................................................................................................................................60
20 PAX CUSTOMER SUPPORT ........................................................................................................................... 61
5
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1Introduction
Modernize your checkout areas by replacing old-fashioned cash register equipment with the stylish E800
workstation. The E800 is new generation electronic cash register solution. Its all-in-one integrated
solution includes tablets, printer, PED, and ports for a seamless user experience.
1.1 Purpose
This reference guide provides information about:
•Installation
•Physical and wireless connectivity
•Answers to frequently asked questions
•Troubleshooting
1.2 Intended Audience
This guide is intended for use by:
•Point of Sale clerks who interact with the E800 daily.
•Software engineers who develop and maintain the payment application designs for the US
payment card industry.
•Sales Executives and Support who sell and support the device.
•Independent Sales Organizations who sell terminals and conduct end user terminal training.
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1.3 Acronyms and Terms
Name
Description
DHCP
Dynamic Host Configuration Protocol – A network management protocol used on IP
networks. The DHCP server dynamically assigns an IP address and other network
configuration parameters to each device on the network.
ECR
Electronic Cash Register
LKI
Local Key Injection
Micro SD
Removable flash memory card used to store information.
NFC
Near Field Communication – A form of contactless communication between devices.
OS
Operating System
PAXSTORE
PAX Application Management – PAX-signed Android and Prolin applications can be
released through the PAXSTORE.
PDM
Payment Device Management – Assists customers with software management of POS
and Smart POI devices.
POI
Point-of-Interaction
POS
Point of Sale or Point of Service
SIM Card
Subscriber Identity Module Card – A smart card that stores data GSM cellular network
subscribers.
Smart Card
Chip card or integrated circuit card (ICC) that has a chip, is contactless, or both.
SSID
Service Set Identifier – The name for a Wi-Fi or WLAN network. Mobile devices look for
all networks in range when they attempt to connect to local Wi-Fi.
TF
TransFlash – MicroSD memory cards were originally named TransFlash, T-Flash, or TF
cards. TF and MicroSD cards are functionally identical so both types of cards can
operate in devices made for the other.
USB-OTG
USB On-The-Go – Allows the E800 to act as a host and allows other USB devices to be
attached to it.
WAN
Wide Area Network – Cellular phone data networks run on a WAN. It covers a broad
area and many devices in that area.
Wi-Fi
A trademarked term used to describe the wireless networking technology that allows
computers and other devices to communicate over a wireless signal. Based on
IEEE802.11 standards.
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2Packaging
2.1 Terminal Box
The dimensions of an E800 terminal box are approximately 17.4 in x 17.4 in x 19.3 in (44 cm x 44 cm x 49
cm). A terminal box weighs approximately 26.5 lbs. (12 kg).
E800 Terminal Box
Before you remove the terminal from the box, please note there are labels with the part number and
serial number of the E800 and the integrated Q20 affixed to the outside of the box. You can retain the
original boxes and foam inserts in case the unit needs to be returned to PAX for service.
NOTE
Part number and serial number labels for the E800 and
the integrated Q20 are also affixed to the E800 unit,
under the back door near the communication ports.
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3Box Contents
The E800 terminal box includes:
•1 – E800 with Integrated Q20 Customer-Facing Payment Module
•1 – Power Adapter
•1 – Power Cord
•1 – Thermal Paper Roll
See the E800 Ordering Guide for information on all available accessories, including part numbers.
NOTE
Product images shown may be different than actual
product received.
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5Ports
The E800 has ports that enable the terminal to add peripherals such as PIN pads, check readers,
contactless readers, other external devices, to enable local terminal downloads and communications,
and to provide power. These ports are located under the back cover and on the right side of the E800.
5.1 Ports Under Back Cover
The following ports are available under the back cover:
•Power – Used to connect the power supply to the E800
•WAN (RJ45 Ethernet) – Used to connect to the internet
•LAN A and LAN B (RJ45 Ethernet) – Used for bi-directional Ethernet connections using DSL or
Ethernet cable
•Audio Jack (3.5mm) – Allows the hearing impaired to connect an assistive listening device to the
terminal
•Cash Drawer (RJ11, 24V) – Used to connect to the cash drawer
•RS232 (DB9 Male) – Used to connect to an external POS device or check reader
•USB-OTG (Type C Connector) – Used for local terminals downloads or external peripherals
•USB-A Host, USB-B Host, USB-C Host, USB-D Host (Type C Connector) – Used to connect
different USB devices such as a USB drive, USB keyboard, or mouse. The E800 host acts as a
controller and the peripheral, such as a USB drive, responds to its commands.
Ports
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5.2 Ports on Right Side
The following connectors are available on the right side of the E800:
•TF (Micro-USB) – Used for downloads and communication
•SIM Slot – Inserted SIM cards store data for GSM cellular network subscribers
•USB (Type A Connector) – Used for local terminals downloads or external peripherals
To access the TF and SIM slots:
1. Insert your finger into the notch above the SIM card slot.
2. Gently pull open the cover. The cover remains attached to the side of the E800 so that it can be
reinstalled later.
3. Reinstall the cover to help protect the slots from dirt or moisture.
Right Side Ports with Closed Cover
Right Side Ports with Opened Cover
Notch
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6Terminal Location
Locate the terminal on a counter top, desktop or table top. Keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal near electrical devices that might
introduce interference such as microwave ovens and blow dryers.
7Paper Roll
One roll of thermal paper is included in the E800 terminal box.
7.1 Dimensions
The paper roll dimensions are:
•Width – 3 inches (76.2 mm)
•Diameter – 3.15 inches (80 mm)
•Length – 266.7 feet (81.3 meters)
PAX Technology recommends purchasing additional paper rolls from an office supply store.
7.2 Load Paper
When the printer is out of paper, the “Out of Paper” indicator lights in yellow.
To load paper:
1. Open the external printer cover by pulling away from the printer with your fingers in the
notches to the left and right of the door, as shown below:
Printer Cover
Notches
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2. Open the built-in printer cover by pressing on the orange spring key. A label affixed to the built-
in printer cover shows where the spring key is located.
Spring Key
3. Lower the built-in printer cover.
4. Insert the paper roll with the end facing up and extending out of the E800. (At the back of the
opening, where the paper rests, there is an image showing the proper way to insert the paper.)
5. Ensuring that your fingers are away from the opening, firmly press and close the built-in printer
cover.
6. Close the external paper cover.
7.3 Tear Paper
When connected to power, the E800 automatically cuts excess paper when the paper holder is closed.
However, if the E800 is running on battery power, you can tear the paper by hand.
1. Tilt the paper toward the bottom of the terminal at about a 45-degree angle.
2. Pull the paper from the left or right across the tear off bar inside the terminal.
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8Replace Printer Module
You do not need to return the E800 to PAX to replace the printer. The E800 printer module may be
replaced in the field.
To replace the printer module:
1. Power down the E800 and ensure that the printer is powered off.
2. Open the external printer cover.
3. Put your fingers on the clips on both sides of the printer module and squeeze the areas marked
by red circles as shown in the figure below.
Press Clips on Sides of Printer Module
4. To remove the printer module, pull in the direction of the arrow, as shown in the above figure.
Note: Please remove the printer module gently so that you do not damage the attached cable.
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5. Disconnect the cable connector from the back of the printer module. See the figure below for
the location of the cable connector and the direction that the cable connector must be
removed.
Remove Cable Connector from Back of Printer Module
6. To attach a new printer module to the cable connector, line up the raised part of the cable
connector with the notch on the slot of the printer module, as shown in the figure below.
Note: Do not force the cable connector. The connector can only be installed one way.
Attach Connector to New Printer Module
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7. Push the cable connector into the slot and verify that it is firmly seated.
8. Install the new printer module by squeezing the clips on both sides of the printer module and
inserting it into the unit.
9. Close the external printer cover and power up the E800.
Other manuals for E800
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Table of contents
Other PAX Cash Register manuals
