PAX E800 User manual

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20190426 v1.0
E800 REFERENCE GUIDE
E800 Reference Guide
Date: 2019-04-26
Version: 1.0

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E800 REFERENCE GUIDE
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E800 REFERENCE GUIDE
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Preface
E800 Reference Guide
Version: 20190426 v1.0
Status: ［］Draft ［★］Release ［］Modify
Copyright © 2019 PAX Technology, Inc. All rights reserved
The Programs (which include both the software and documentation) contain proprietary information;
they are provided under a license agreement containing restrictions on use and disclosure and are also
protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering,
disassembly, or decompile of the Programs, except to the extent required to obtain interoperability with
other independently created software or as specified by law, is prohibited.
This document is provided to you for informational purposes only. All features and specifications are
subject to change without notice. If you find any problems in the documentation, please report them to
us in writing. This document is not warranted to be error-free. Except as may be expressly permitted in
your license agreement for these Programs, no part of these Programs may be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose.
Security Notice: No part of this publication may be copied, distributed, stored in a retrieval system,
translated into any human or computer language, transmitted, in any form or by any means, without the
prior written consent of PAX Technology, Inc.
PAX is a registered trademark of PAX Technology Limited in China and/or other countries. All other
trademarks or brand names are the properties of their respective holders.
Technical Support
If you encounter a problem while installing, registering or operating this product, please make sure that
you have read the documentation. If you cannot resolve the Issue, please contact us.
Your level of access to PAX support is governed by the support plan arrangements made between PAX
and your Organization. Please consult this support plan for further information about your entitlements,
including the hours when telephone support is available to you.
Technical Support Contact Information:
Phone: [phone]
Email: [e-mail]
URL: www.pax.us

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Revision History
Date Version Description
20190411
V0.1
Initial draft
1. Consolidate information previously published in E800 Installation Manual
and E800 FAQs and Troubleshooting Guide.
2. Add new section for setting up Wi-Fi and cellular connectivity.
3. Reference E800 Ordering Guide for accessories part number information
in the Box Contents section.
20190425
V0.2
1. Add Printer Module installation procedure.
2. Add LKI, OS, POI, PAXSTORE, and PDM to Acronyms and Terms table.
3. Add new Pre-Installed Default Software Applications section.
4. Replace line drawings in Product Description section with higher
resolution images.
5. Add Router section.
20190426
V1.0
Initial release
1. Add note to the Power Connections and Power On sections that you need
to connect the power supply for the printer and printer-related ports to
work properly.
2. Add Android Enterprise versus standard Android FAQ.
3. Update default software applications FAQ.

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E800 REFERENCE GUIDE
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Table of Contents
1INTRODUCTION ............................................................................................................................................. 5
1.1 PURPOSE .........................................................................................................................................................5
1.2 INTENDED AUDIENCE .........................................................................................................................................5
1.3 ACRONYMS AND TERMS .....................................................................................................................................6
2PACKAGING ................................................................................................................................................... 7
2.1 TERMINAL BOX .................................................................................................................................................7
2.2 FOAM INSERTS .................................................................................................................................................8
3BOX CONTENTS ............................................................................................................................................. 9
4PRODUCT DESCRIPTION .............................................................................................................................. 10
4.1 FRONT VIEW ..................................................................................................................................................10
4.2 RIGHT SIDE VIEW ............................................................................................................................................10
4.3 BACK VIEW ....................................................................................................................................................11
5PORTS.......................................................................................................................................................... 12
5.1 PORTS UNDER BACK COVER ..............................................................................................................................12
5.2 PORTS ON RIGHT SIDE......................................................................................................................................13
6TERMINAL LOCATION .................................................................................................................................. 14
7PAPER ROLL ................................................................................................................................................. 14
7.1 DIMENSIONS ..................................................................................................................................................14
7.2 LOAD PAPER ..................................................................................................................................................14
7.3 TEAR PAPER...................................................................................................................................................15
8REPLACE PRINTER MODULE......................................................................................................................... 16
9POWER CONNECTION.................................................................................................................................. 19
10 INSTALL SIM OR MICRO SD CARD ................................................................................................................ 21
11 HYBRID CARD READER................................................................................................................................. 23
11.1 MAGNETIC STRIPE READER ...............................................................................................................................23
11.2 EMV CARD READER ........................................................................................................................................23
11.3 NFC/CONTACTLESS CARD READER.....................................................................................................................23
12 ROUTER ....................................................................................................................................................... 24
12.1 CONFIGURING THE ROUTER...............................................................................................................................24
12.2 RESTARTING THE ROUTER .................................................................................................................................26
13 CABLE LOCK (IF REQUIRED).......................................................................................................................... 27
14 CLEANING THE DEVICE................................................................................................................................. 28
15 SCREW LOCATIONS...................................................................................................................................... 29
16 BASIC OPERATION INSTRUCTIONS............................................................................................................... 30
16.1 POWER ON ...................................................................................................................................................30
16.2 POWER INDICATOR..........................................................................................................................................30
16.3 POWER OFF ..................................................................................................................................................31
17 DEFAULT SOFTWARE APPLICATIONS ........................................................................................................... 32

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18 SETTING UP COMMUNICATIONS ................................................................................................................. 33
18.1 WI-FI CONFIGURATION ....................................................................................................................................34
DHCP..................................................................................................................................................34
Static IP..............................................................................................................................................37
Manual Static IP ................................................................................................................................41
Proxy ..................................................................................................................................................46
18.2 CELLULAR COMMUNICATION .............................................................................................................................51
Installing a SIM Card..........................................................................................................................51
Setting Up Cellular Service.................................................................................................................53
19 FREQUENTLY ASKED QUESTIONS.................................................................................................................. 55
19.1 DOES THE E800 SUPPORT BLUETOOTH COMMUNICATION AND PERIPHERALS? ............................................................55
19.2 WHAT IS THE E800 OPERATING SYSTEM? ............................................................................................................55
19.3 DOES PAX USE ANDROID ENTERPRISE OR STANDARD ANDROID IN ITS TERMINALS?......................................................55
19.4 WHAT TYPE OF PROCESSOR DOES THE E800 HAVE? ...............................................................................................55
19.5 WHAT SIZE IS THE THERMAL PAPER ROLL? ............................................................................................................55
19.6 CAN IGET A NEW PRINTER INSTALLED ON-SITE OR DO INEED TO RETURN IT TO PAX FOR SERVICE? ..................................55
19.7 WHAT IS THE SPEED OF THE E800 PRINTER?.........................................................................................................55
19.8 IS THE PRINTER ON THE E800 A STANDARD FEATURE OR IS IT OPTIONAL?....................................................................55
19.9 HOW DO ITURN THE E800 ON AND OFF? ............................................................................................................55
19.10 WHAT KIND OF BATTERY IS INSIDE THE E800? CAN IUNPLUG THE TERMINAL AND USE BATTERY POWER?.....................56
19.11 CAN IUSE THE PRINTER WHEN THE E800 IS RUNNING ON BATTERY POWER?...........................................................57
19.12 HOW LONG DOES THE E800 BATTERY TAKE TO RECHARGE?.................................................................................57
19.13 IS THE E800 AVAILABLE IN OTHER COLORS? .....................................................................................................57
19.14 HOW DO IADJUST THE BRIGHTNESS OF THE DISPLAY?.........................................................................................57
19.15 DOES THE E800 HAVE A CAMERA?.................................................................................................................58
19.16 WHAT IS THE SCREEN RESOLUTION?CAN ICHANGE THE SCREEN RESOLUTION? .......................................................58
19.17 HOW DO ICHANGE THE VOLUME ON AN E800? WHERE ARE THE VOLUME CONTROL BUTTONS? ................................58
19.18 HOW ARE THE PORTS ON THE COMMUNICATION BOX,LIKE THE CASH DRAWER,CONFIGURED? ...................................59
19.19 WHAT TYPE OF MAINTENANCE,IF ANY,NEEDS TO BE PERFORMED ON THE E800 PRINTER?........................................59
19.20 HOW SHOULD THE E800 BE CLEANED?WHAT CLEANER SHOULD BE USED? ............................................................59
19.21 HOW ARE SIM CARDS AND MICRO SD CARDS INSTALLED?HOW ARE THEY CONFIGURED?........................................59
19.22 WHAT ARE THE DIMENSIONS OF AN E800?......................................................................................................59
19.23 HOW MUCH DOES AN E800 WEIGH?..............................................................................................................59
19.24 WHAT IS THE PAXSTORE? ..........................................................................................................................59
19.25 CAN THE E800 DOWNLOAD APPLICATIONS FROM THE PAXSTORE? ....................................................................60
19.26 WHAT SOFTWARE COMES LOADED ON THE E800 WHEN IT IS DELIVERED FROM THE FACTORY?...................................60
19.27 WHAT IS PDM?.........................................................................................................................................60
20 PAX CUSTOMER SUPPORT ........................................................................................................................... 61

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1Introduction
Modernize your checkout areas by replacing old-fashioned cash register equipment with the stylish E800
workstation. The E800 is new generation electronic cash register solution. Its all-in-one integrated
solution includes tablets, printer, PED, and ports for a seamless user experience.
1.1 Purpose
This reference guide provides information about:
•Installation
•Physical and wireless connectivity
•Answers to frequently asked questions
•Troubleshooting
1.2 Intended Audience
This guide is intended for use by:
•Point of Sale clerks who interact with the E800 daily.
•Software engineers who develop and maintain the payment application designs for the US
payment card industry.
•Sales Executives and Support who sell and support the device.
•Independent Sales Organizations who sell terminals and conduct end user terminal training.

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1.3 Acronyms and Terms
Name
Description
DHCP
Dynamic Host Configuration Protocol – A network management protocol used on IP
networks. The DHCP server dynamically assigns an IP address and other network
configuration parameters to each device on the network.
ECR
Electronic Cash Register
LKI
Local Key Injection
Micro SD
Removable flash memory card used to store information.
NFC
Near Field Communication – A form of contactless communication between devices.
OS
Operating System
PAXSTORE
PAX Application Management – PAX-signed Android and Prolin applications can be
released through the PAXSTORE.
PDM
Payment Device Management – Assists customers with software management of POS
and Smart POI devices.
POI
Point-of-Interaction
POS
Point of Sale or Point of Service
SIM Card
Subscriber Identity Module Card – A smart card that stores data GSM cellular network
subscribers.
Smart Card
Chip card or integrated circuit card (ICC) that has a chip, is contactless, or both.
SSID
Service Set Identifier – The name for a Wi-Fi or WLAN network. Mobile devices look for
all networks in range when they attempt to connect to local Wi-Fi.
TF
TransFlash – MicroSD memory cards were originally named TransFlash, T-Flash, or TF
cards. TF and MicroSD cards are functionally identical so both types of cards can
operate in devices made for the other.
USB-OTG
USB On-The-Go – Allows the E800 to act as a host and allows other USB devices to be
attached to it.
WAN
Wide Area Network – Cellular phone data networks run on a WAN. It covers a broad
area and many devices in that area.
Wi-Fi
A trademarked term used to describe the wireless networking technology that allows
computers and other devices to communicate over a wireless signal. Based on
IEEE802.11 standards.

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2Packaging
2.1 Terminal Box
The dimensions of an E800 terminal box are approximately 17.4 in x 17.4 in x 19.3 in (44 cm x 44 cm x 49
cm). A terminal box weighs approximately 26.5 lbs. (12 kg).
E800 Terminal Box
Before you remove the terminal from the box, please note there are labels with the part number and
serial number of the E800 and the integrated Q20 affixed to the outside of the box. You can retain the
original boxes and foam inserts in case the unit needs to be returned to PAX for service.
NOTE
Part number and serial number labels for the E800 and
the integrated Q20 are also affixed to the E800 unit,
under the back door near the communication ports.

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2.2 Foam Inserts
Foam inserts inside the terminal box protect the E800 during shipping.
E800 Foam Inserts