PCS Digital PCS Digital Suite 64 User manual

Suite64
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PCSdigital
Advanced Features
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Theinformationcontainedinthisdocumentisproprietaryandissubjecttoall
relevantcopyright,patentandotherlawsprotectingintellectualproperty,aswellas
anyspecificagreementprotectingPCSDigital,LLC.(hereinreferredtoasthe
“Manufacturer”)rightsintheaforesaidinformation.Neitherthisdocumentnorthe
informationcontainedhereinmaybepublished,reproducedordisclosedtothird
parties,inwholeorinpart,withouttheexpress,prior,writtenpermissionofthe
Manufacturer.Inaddition,anyuseofthisdocumentortheinformationcontained
hereinforanypurposesotherthanthoseforwhichitwasdisclosedisstrictly
forbidden.
TheManufacturerreservestheright,withoutpriornoticeorliability,tomake
changesinequipmentdesignorspecifications.
InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.
However,noresponsibilityisassumedbytheManufacturerfortheusethereofnor
fortherightsofthirdpartieswhichmaybeaffectedinanywaybytheusethereof.
Anyrepresentation(s)inthisdocumentconcerningperformanceofthe
Manufacturerʹsproduct(s)areforinformationalpurposesonlyandarenot
warrantiesoffutureperformanceeitherexpressorimplied.TheManufacturerʹs
standardlimitedwarranty,statedinitssalescontractororderconfirmationform,is
theonlywarrantyofferedbytheManufacturerinrelationthereto.
Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyis
grantednorliabilityassumedinrelationtheretounlessspecificallyundertakeninthe
Manufacturerʹssalescontractororderconfirmation.Informationcontainedhereinis
periodicallyupdatedandchangeswillbeincorporatedintosubsequenteditions.If
youhaveencounteredanerror,pleasenotifytheManufacturer.Allspecificationsare
subjecttochangewithoutpriornotice.

© Copyright by PCS Digital, LLC., 2004.
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
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Record of Revisions
Catalogue Number Release Date Supercedes Comments
InitialReleaseApril2005 
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Suite 64 Flash Voice Mail Card Installation & Maintenance Manual Table of Contents
TOC
Table of Contents
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1INTRODUCTION..................................................................................................................................1-1
SYSTEM FEATURES ..................................................................................................................................1-2
Voice Messaging Functions ................................................................................................................1-2
Automated Attendant Functions..........................................................................................................1-2
INTENDED AUDIENCE...............................................................................................................................1-3
BASIC OPERATION ...................................................................................................................................1-3
DOCUMENT OVERVIEW............................................................................................................................1-4
APPLICABLE DOCUMENTS........................................................................................................................1-4
PREREQUISITES ........................................................................................................................................1-5
General Information and Disclaimers ................................................................................................1-5
Electro-Static Discharge Warning...................................................................................................... 1-6
Hazardous Voltage Warnings .............................................................................................................1-6
General Safety Guidelines...................................................................................................................1-6
Warranty Limitations..........................................................................................................................1-7
FCC Regulations.................................................................................................................................1-7
Warranty Repairs................................................................................................................................1-8
Document Conventions .......................................................................................................................1-8
2SYSTEM SPECIFICATIONS...............................................................................................................2-1
GENERAL SPECIFICATIONS.......................................................................................................................2-1
3SYSTEM PROGRAMMING ................................................................................................................3-1
HYPERTERMINAL SETUP..........................................................................................................................3-2
PROCOMM SETUP.....................................................................................................................................3-3
Procomm for Windows Version 4.7 Up...............................................................................................3-3
DTMF PROGRAMMING ACCESS...............................................................................................................3-4
PROGRAMMING THE SUITE 64 FLASH VOICE MAIL SYSTEM VIA HYPERTERMINAL .................................3-5
PROGRAMMING GUIDELINES....................................................................................................................3-6
4SUITE 64 FLASH VOICE MAIL SYSTEM CARD INSTALLATION............................................4-1
SUITE 64 FLASH VOICE MAIL SYSTEM CARD INSTALLATION .................................................................. 4-3
5SUITE 64 FLASH VOICE MAIL SYSTEM SETUP..........................................................................5-1
SUITE 64 FLASH VOICE MAIL SYSTEM STARTUP ..................................................................................... 5-1
Initialization and PBX Integration......................................................................................................5-3
MENU OPTION 1-OPEN &CLOSE SCHEDULE..........................................................................................5-7
Field Descriptions...............................................................................................................................5-8
Open and Close Schedule Example.....................................................................................................5-8
MENU OPTION 2–NUMBER PLAN............................................................................................................5-9
Field Descriptions.............................................................................................................................5-10
Number Plan Example ......................................................................................................................5-11
Single Digit Dialing with Automated Attendant Functions...............................................................5-13
General Delivery Mailbox.................................................................................................................5-13
RAN – Recorded Announcement Mailboxes...................................................................................... 5-14
MENU OPTION 3-INVALID DIGITS.........................................................................................................5-15
MENU OPTION 4-AUTOMATED ATTENDANT CONFIGURATION .............................................................5-16
Field Descriptions.............................................................................................................................5-17
MENU OPTION 5–[FUTURE USE] ..........................................................................................................5-19
MENU OPTION 6-REAL TIME CLOCK....................................................................................................5-19

Table of Contents Suite 64 Flash Voice Mail Card Installation & Maintenance Manual 
TOC
Field Descriptions/Detailed Instructions..........................................................................................5-20
MENU OPTION 7-VERSION NUMBER.....................................................................................................5-21
Field Descriptions.............................................................................................................................5-21
MENU OPTION 8-SET SYSTEM PASSWORD............................................................................................ 5-22
MENU OPTION 9-MAILBOX ASSIGNMENT............................................................................................. 5-23
Field Descriptions.............................................................................................................................5-24
Examples of Adding and Deleting Mailboxes ...................................................................................5-26
MENU OPTION 10 -CLASS OF SERVICE ..................................................................................................5-28
OPTION 11-FREE SECTORS (RECORDING TIME REMAINING ................................................................... 5-29
MENU OPTION 12 -PBX INTEGRATION..................................................................................................5-30
Field Descriptions.............................................................................................................................5-31
PBX Integration Examples................................................................................................................5-34
Special Fax Detection Function........................................................................................................ 5-35
MENU OPTION 13 -SYSTEM INITIALIZATION ......................................................................................... 5-35
MENU OPTION 14 -MESSAGES WAITING ...............................................................................................5-36
Field Descriptions.............................................................................................................................5-36
MENU OPTION 15 -DEBUG INFORMATION SCREEN................................................................................ 5-37
6SYSTEM ADMINISTRATOR MAILBOX FUNCTIONS.................................................................6-1
ENTERING THE SYSTEM ADMINISTRATOR MAILBOX................................................................................6-1
ADMINISTRATOR OPTIONS –DETAILED DESCRIPTIONS ...........................................................................6-2
System Greetings [Press 1].................................................................................................................6-2
Mailbox Administration [Press 2].......................................................................................................6-4
Auto Attendant Configuration [Press 3]............................................................................................. 6-9
Set Date and Time [Press 4]............................................................................................................. 6-10
Set Operation Mode [Press 5] ..........................................................................................................6-11
Select PBX Integration [Press 6]......................................................................................................6-13
Record a Prompt [Press 7] ............................................................................................................... 6-14
Listen to a Prompt [Press 8].............................................................................................................6-15
Change Open and Close Schedule [Press 9] .................................................................................... 6-16
7OPTIONAL EQUIPMENT...................................................................................................................7-1
THREE-HOUR EXPANSION MODULE.........................................................................................................7-1
INSTALLATION .........................................................................................................................................7-2
8SYSTEM VOICE PROMPTS...............................................................................................................8-1

Suite 64 Flash Voice Mail Card Installation & Maintenance Manual LIST OF FIGURES
LOF
List of Figures
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FIGURE 1. SUITE 64 FLASH VOICE MAIL SYSTEM CIRCUIT CARD (SIDE VIEW)..................................... 4‐2
FIGURE 2. INSTALLATION OF SUITE 64 FLASH VOICE MAIL SYSTEM CARD ............................................. 4‐3
FIGURE 3. ENTER PASSWORD SCREEN................................................................................................... 5‐1
FIGURE 4. PROGRAMMING MAIN MENU .................................................................................................. 5‐2
FIGURE 5. SYSTEM INITIALIZATION SCREEN............................................................................................ 5‐3
FIGURE 6. PBX INTEGRATION SELECTION SCREEN................................................................................ 5‐5
FIGURE 7. PBX INTEGRATION SCREEN ................................................................................................... 5‐5
FIGURE 8. OPEN AND CLOSE SCHEDULE SCREEN.................................................................................. 5‐7
FIGURE 9. SYSTEM NUMBERING PLAN SCREEN...................................................................................... 5‐9
FIGURE 10. NUMBERING PLAN SCREEN EXAMPLE................................................................................ 5‐11
FIGURE 11. INVALID DIGITS SCREEN..................................................................................................... 5‐15
FIGURE 12. AUTOMATED ATTENDANT SETUP SCREEN......................................................................... 5‐16
FIGURE 13. INTERNAL CLOCK SETTINGS............................................................................................... 5‐19
FIGURE 14. INTERNAL VERSION NUMBER SCREEN............................................................................... 5‐21
FIGURE 15. PASSWORD SETUP SCREEN............................................................................................... 5‐22
FIGURE 16. MAILBOX ASSIGNMENT SCREEN......................................................................................... 5‐23
FIGURE 17. CLASS OF SERVICE SETUP SCREEN.................................................................................. 5‐28
FIGURE 18. FREE SECTORS SCREEN.................................................................................................... 5‐29
FIGURE 19. PBX INTEGRATION SELECTION SCREEN............................................................................ 5‐30
FIGURE 20. PBX INTEGRATION SCREEN............................................................................................... 5‐31
FIGURE 21. MESSAGES WAITING SCREEN............................................................................................ 5‐36
FIGURE 22. DEBUG INFORMATION SCREEN........................................................................................... 5‐37
FIGURE 23. 3- HOUR EXPANSION MODULE............................................................................................. 7‐1

Suite 64 Flash Voice Mail Card Installation & Maintenance Manual LIST OF TABLES
LOT
List of Tables
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TABLE 1. DOCUMENT CONVENTIONS......................................................................................................... 1‐8
TABLE 2. ACCESSIBLE PROGRAM FEATURES............................................................................................ 3‐1
TABLE 3. TERMINAL PROGRAMMING.......................................................................................................... 3‐6
TABLE 4. TELEPHONE PROGRAMMING ...................................................................................................... 3‐7
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Suite 64 Flash Voice Mail Card Installation & Maintenance Manual 1-1
1 Introduction
1
1 I
In nt tr ro od du uc ct ti io on n
TheSuite64FlashVoiceMailSystemFlashVoiceMailSystemisapowerful,
compactvoiceprocessingsystemthatusesstate‐of‐the‐artDigitalSignalProcessing
hardwareandsoftware,interfacedwiththePCSdigitalFlashVoiceMailSystem
compactcommunicationsplatform.
Therearenomovingpartsassociatedwiththesystemasallvoiceprocessinguses
digitalvoiceprocessingchipsfortheutmostinvoiceclarityandreliability.
ConnectiontotheSuite64FlashVoiceMailSystemcommunicationsplatformis
accomplishedusingsinglelineports.
Thiscompact,high‐performance,solid‐statevoiceprocessingsystemisdesignedto
providetoday’sbusinesseswithafeature‐richsystemenablingsmallcompaniesto
projecttheimageofamuchlargercompany.Sincealargemajorityofalltelephone
transactionsrequireonlyone‐waycommunications,anefficientvoicemailfunction
contributestostreamliningbusinesscommunications.
ThepurposeofthismanualistoprovidetheinstructionsforinstallinganewFlash
VoiceMailCardintheSuite64telephonesystemandon‐lineandoperationalinthe
fastesttimepossible.Completeprogramminginstructionsaredescribedindetail
andinmanycases,withexamplestodescribeatypicalconfiguration.

1-2 Suite 64 Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
System Features
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TheSuite64FlashVoiceMailSystemFlashVoiceMailsystemprovidesthe
followingfeatures:
Voice Messaging Functions
Allmailboxusershaveaccesstothesemailboxfeatures:
Delete,reply,save,orskipmessages.
Sendcopiesofmessages.
Sendmessagestomultipledestinations.
Receivemessageinformationindicatingthedate,time,andsenderinformation,if
available.
Changerecordedname,personalgreeting,andpassword.
Playbackcontrolswhensendingorreviewingmessages.
Recordatemporarygreeting.
Automated Attendant Functions
TheSuite64FlashVoiceMailSystemprovidesfiveCustomCallRouting(CCR)
boxeswhichmaybeusedtoprocessacalloncedialedintothesystem.Eachport
maybedirectedtoadifferentCCRifdesired.EachoftheCCRboxesprovidesan
incomingcallerwithacustomizedwelcomegreetingthatdescribestheactions
availabletoanincomingcaller:
Dialanextensionnumbertoreachsomeone.
Pressadigittoleaveamessageinaparticularmailbox.(i.e.tocollectnamesand
addressesofinterestedpartiesforabrochuremailing.)
Playaspecificannouncement,suchasdetaileddirectionstothecompany.
Presentcallerswithoptionstoselectsubmenusfordifferentdepartments.There
arefiveCCRboxesavailable,whichmaybeinterconnectedasrequired.
Dial‐by‐NamedirectoryfunctiontolocateusersbytheirFirstorLastname.
AutomatictransferofincomingFAXcallstoalocalfaxextension.
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Suite 64 Flash Voice Mail Card Installation & Maintenance Manual 1-3
1 Introduction
Intended Audience

Thismanualisintendedforatechnicianresponsibleforinstallingandconfiguring
theSuite64FlashVoiceMailSystemanditsrelatedcomponents.
Basic Operation

TheSuite64FlashVoiceMailSystem,initsdefaultconfiguration,isaneight‐port
systemwiththreehoursofvoicestoragethatcanprocesseightdifferentcallersatthe
sametime.Anadditionalthreehoursofrecordingtimecanbeaddedwiththe
additionoftheoptionallyavailableexpansionmodule.Thecallerscanbeany
combinationofoutsideorinsidecallers.Aseachcallerfinishestheircall,theportis
madeavailableforthenextcallerallowingalargenumberofuserscanbesupported
withtheSuite64FlashVoiceMailSystem.
TheSuite64FlashVoiceMailSystemusesSingle‐DigitCommands,eliminatingthe
needtomemorizelongkeysequences.Oncetheuserisfamiliarwiththesystem,
theywillbeableto“dial‐ahead”byknowingthecorrectcommands.
Allmailboxescanbeaccessedfromanytelephoneanywhereintheworldaslongas
touch‐tonedialingisavailable.Allmailboxfunctionsaresecuredbyapassword
whichtheuserprovideswhenenteringtheirmailbox.Thepasswordguarantees
thatmailboxcommunicationsareprivateandsecure.

1-4 Suite 64 Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
Document Overview

Thismanualisarrangedinthefollowingsections:
Chapter1:Introduction‐thischapterdescribestheoverallcapabilitiesoftheSuite64
FlashVoiceMailSystemincludingSystemCapabilities,BasicOperation,an
overviewofthisdocumentandprerequisitesforinstallationofthesystem.
Chapter2:SystemSpecifications–thischapterlistsallofthesystemspecifications.
Chapter3:SystemProgramming–thischapterdescribestheprogrammingfeatures
accessiblethroughHyperTerminalandtheprogrammingfeaturesaccessiblethrough
atelephone.
Chapter4:Suite64FlashVoiceMailSystemCardInstallation–thischapterdescribes
thecontentsoftheSuite64FlashVoiceMailSystempackageaswellasthe
installationprocedureofthehardware.
Chapter6:Suite64FlashVoiceMailSystemSetup‐thischapterdescribestheinitial
startup,theusesoftheSystemSetupScreensandthefieldswithineach.
Chapter7:SystemAdministratorMailboxFunctions‐thischapterdescribesallofthe
SystemSetupfeaturesavailablethroughtheSystemAdministratormailboxusinga
telephone.
Chapter8:SystemPromptsListing–thischapterlistsalloftheavailablesystem
prompts.
Chapter9:OptionalEquipment–thischapterdescribestheoptionallyavailable
equipmentavailableforusewiththeSuite64FlashVoiceMailSystem.
Applicable Documents

Thefollowingdocumentsshouldbeusedinconjunctionwiththismanual:
Suite64FlashVoiceMailSystemMailboxOwnerUser’sGuide

Suite 64 Flash Voice Mail Card Installation & Maintenance Manual 1-5
1 Introduction
Prerequisites

Properpreparationisextremelyimportantforasuccessfulinstallationandwillresult
inimprovedcustomersatisfactionwiththeSuite64FlashVoiceMailSystem.Taking
afewmomentsinitiallytosecurethenecessaryequipment,programming
information,andmanpowerrequirementswillstreamlinetheinstallation,aswellas
enhancethecustomer’sperceptionofhowthenewsystemwillworkforthem.
Inordertoproperlysetupthesystem,youshouldmakesurethatthefollowing
itemsareavailablebeforestartingtheinitialsetup:
AsystemCustomCallRouting(CCR)menudesignplanthathasbeendiscussed
withandapprovedbytheend‐user.
Awell‐spokenpersonavailabletomakethenecessaryrecordingsforthesystem
greetings.
AllrequireddocumentationfortheSuite64optionsprogramming.
Theinstallationshouldbecarriedoutearlyenoughinthedaytoallowsufficient
timeforcustomerchanges,integrationissues,etc.Agoodestimateistoallow3‐4
hoursforacompleteinstallation,excludingthenecessarytimefortrainingtheend‐
users.
ItisrecommendedthatthisInstallationManualbereviewedpriortotheinstallation
date.
General Information and Disclaimers
WhilethismanualcontainscurrentSuite64FlashVoiceMailSysteminformation,
itscontentsaresubjecttochangewithoutnotice.

1-6 Suite 64 Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
Electro-Static Discharge Warning
TheSuite64FlashVoiceMailSystemcircuitboardsarestaticsensitive.Theyshould
behandledbytheedgesonlyandkeptintheanti‐staticpackagingbagsuntilready
forinstallation.Donotsubjectanycomponentpartstostaticdischargeorphysical
mishandling.Whenhandlingcircuitboards,itisadvisabletouseananti‐staticwrist
strapandcovertheworksurfacewiththeanti‐staticbagusedtoshiptheboard.
Staticchargesshouldbedischargedfromthebodybeforetouchingtheboardsor
componentsbytouchingthegroundedmetalcaseofthesystempowersupplyunit
orcoldwatergroundconnectionifavailable.Theproductwarrantyforthis
equipmentdoesnotcoverdamagecausedbysuchdescribedstaticdischargesor
mishandling.Anymodulesorcomponentsdeterminedtohavebeendamagedin
suchamannerwillonlybereplacedatdealercost.
Hazardous Voltage Warnings
Theequipmentpurchaserisresponsibleforprotectingtheinstalledequipmentfrom
hazardousvoltages.TheSuite64FlashVoiceMailSystemwassubmittedtoa
NationallyRecognizedTestingLaboratory(NRTL)forsafetyapprovals.Before
installingtheequipment,checklocalelectricalcodesthatapplytotheinstallationof
telephoneandelectronicequipment.Thefollowingsafetyguidelinesaretakenfrom
ULdocument1459,Issue2,whichisproductsafetyspecificationgoverning
telephoneequipment.
General Safety Guidelines
Wheninstallingandusingtelephoneequipment,thebasicsafetyprecautions
describedbelowshouldalwaysbefollowedtoreducetheriskoffireand/orelectrical
shock:
Readandunderstandallinstructions.
Followallwarningsandinstructionsthataremarkedontheproduct.
Unplugtheproductfromthewalloutletbeforecleaning.DONOTapplyany
liquidoraerosolcleanersdirectlytotheunit.
Donotusethisproductnearanysourcesofwaterorinawetenvironment.
Donotplacethisproductonanunstableshelfortable.Theproductmayfall,
causingseriousdamagetotheproduct.Thisdamagemaycompromisethesafety
featuresoftheequipment.ItisrecommendedtoinstalltheSuite64FlashVoice
MailSystemcardbymountingitonaflat,drywallsurface.
Airventilationopeningsareprovidedintheequipmentforventilationtoprotect
itfromoverheating.Theseopeningsmustnotbeblockedorcovered,especially
thewiringopeningonthebottomoftheunit.TheSuite64FlashVoiceMail
Systemcardshouldneverbeplacednearoroveranytypeofheatingradiatoror
heatregister.Inaddition,Suite64FlashVoiceMailSystemcardshouldnotbe
installedinanenclosedcabinetunlessproperventilationisprovided.

Suite 64 Flash Voice Mail Card Installation & Maintenance Manual 1-7
1 Introduction
Warranty Limitations
Theproductwarrantyislimitedtoreplacementofdefectivecomponentsanddoes
notcoverinjurytopersonsorpropertyorotherconsequentialdamages.
FCC Regulations
Thisequipmenthasbeentestedbyanindependenttestinglabandfoundtocomply
withthelimitsforaClassAdigitaldevice,pursuanttopart15oftheFCCRulesas
reproducedbelow:
Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferencewhentheequipmentisoperatedinacommercialenvironment.This
equipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththeinstructionmanual,maycauseharmful
interferencetoradiocommunications.Operationofthisequipmentinaresidential
areaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredto
correcttheinterferenceattheirownexpense.FCCrulingsstatethattheownerofthe
systemtobeinstalledgivesthelocaltelephonecompanysufficientadvancenoticeof
intentiontouseprivatelyownedtelephoneequipment.Theownermustalsofurnish
informationastotheidentificationoftheparticularlinestobeconnectedtothe
systemandtheaffectedtelephonenumbers.FCCregistrationinformationonthe
modelnumber,FCC‐assignedregistrationnumberandringerequivalence
informationmustalsobefurnished.Theringerequivalence(REN)isusedto
determinehowmanydevicescanbeconnectedtoatelephoneline.Inmostareas,
thesumofRENsofalldevicesononelineshouldnotexceedfive.Iftoomany
devicesareattached,theymaynotringproperly.Shouldtherebeanyquestions
thatthecustomer‐providedequipmentmaycauseharmtothetelephonenetwork,
thelocaloperatingcompanyisrequiredtonotifythecustomerofanimpending
temporaryinterruptionofservice.Thecustomermustbegiventheopportunityto
correcttheexistingproblem,ifpossible.Thetelephonecompanymustalsoadvise
customersoftheirrightsforfilingcomplaintsbeforetheFCC.Thetelephone
companymaymakechangesinitstechnicaloperationsandprocedures.Ifsuch
changesaffectthecompatibilityoruseofthissystem,thetelephonecompanyis
requiredtogiveadequatenoticeofthechanges.Undernocircumstancesisthe
equipmenttobealteredormodifiedwithoutwrittenapprovalofthemanufacturer.
Failuretogainpermissionforanymodificationwillvoidthewarranty.Ifasystem
malfunctionissuspected,theconnectorsterminatingtheequipmenttotheCOlines
shouldbedisconnected.

1-8 Suite 64 Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
Warranty Repairs
InaccordancewiththeFederalCommunicationsCommissionregulations,an
authorizedagentmustperformanyrepairstothisequipment.
Document Conventions
Thismanualusesseveralconventionstoconveyinformationmoreclearlytothe
reader.ItisrecommendedthattheconventionsshownbelowinTable1.be
reviewedandunderstoodbeforecontinuing.
Table 1. Document
Conventions
Convention Purpose
Normal
U
sedforbodytextthroughoutthemanual.
Normal,italic
U
sedindescribingactualvoiceprompts.
Bold,italictype
U
seformenuitems,formnamesoritems.
Normal,bold
U
sedtoindicatekeystrokes,filenames,devicenames,etc.
Press
M
eanstopressaspecifickey.(e.g.pressESCmeanstopress
andreleasetheEscapekeyonce.)
Enter
M
eanstotypethespecifiedinformationandthenpress
ENTER(e.g.enterTEST.TXTmeanstypeTEST.TXTonthe
k
eyboardandpressENTER.)
NOTEIndicatesaninformationalnoteassociatedwithaprocedure,
actionoritem.
KeystrokeKeys(i.e.1,9 e)Indicatesakeystrokefromakeyboard.


Suite 64 Flash Voice Mail Card Installation & Maintenance Manual 2-1
2 SystemSpecifications
2
2 S
Sy ys st te em m S Sp pe ec ci if fi ic ca at ti io on ns s
ThischapterdescribesthespecificationsoftheSuite64FlashVoiceMailSystem.
General Specifications

Processesuptoeightcallssimultaneously(eightports).
ConnectsdirectlywiththeSuite64cabinet‐noadditionalhardwarerequired.
Allowsallfeaturestobeaccessedviaatouch‐tonetelephone.
Contains64regularmailboxesand16prerecordedannouncements.
Performsroutinemailboxmaintenanceautomaticallybyre‐synchronizing
mailboxesonceperday.
Userprogrammingformailboxes,callroutingandselectionofthePBXsystem
forintegration.
ThreeHoursorsixHourswithoptional3‐hourMemoryExpansionCard.
Maximumof64mailboxes.
Maximumof999messages.
FiveCustomCallRoutingBoxes.
Optionalexternalmodem.
DSPProcessorOperatingSystem.
Serialprogrammingport.
Built‐insystemclock(synchronizingwithSuite64clock)

Suite 64 Flash Voice Mail Card Installation & Maintenance Manual 3-1
3 SystemProgramming
3
3 S
Sy ys st te em m P Pr ro og gr ra am mm mi in ng g
AllSuite64FlashVoiceMailSystemprogrammingisperformedusingalaptopor
standardPCdesktopsystem.Asubsetofprogrammingmaybeperformedusingthe
SystemAdministrator’smailbox.SpecialsoftwareisNOTrequired.AnyDOSor
Windows®communicationspackagethatsupportsANSIterminalemulationwill
workproperly.Therequiredportspeedandprotocolis2400,N‐8‐1.
ThecablebetweentheSuite64FlashVoiceMailSystemunitandthePCmustbea
serialarrangementwitha9‐pinmale‐femaleconnectoroneachend.
Table2belowshowstheprogrammingfeaturesthatareaccessiblefromthe
programmingPCandthoseaccessiblefromatouch‐tonetelephoneviatheSystem
Administrator’smailbox.RefertoChapter6forspecificdescriptionsoftheSystem
Administratorfunctions.
Table 2. Accessible
Program Features
AdministrationTaskTerminalTelephone
CommonFunctions
SetClassofServiceOptions
SetDateandTime
AccessDebugScreen(requiresspecialpasswordfrom
Tech)

ViewFreeSectors(remainingmessagestoragetime) 
ProgramInvalidDigits 
SetOpenandCloseSchedules
SetSystemPassword
MailboxAdministration
ChangeAccessCodes 
AddaMailbox 
DeleteaMailbox 
RecordaMailboxGreeting 
ResetMessageWaitingIndicators 
Notifications
Activate 
EditNumber 
NewNumber 
NumberingPlan
AssignOperationstodigitsintheVoiceMenus
ChangeOperatingModes
Day 
Night 
Automatic 
PBXIntegration

3-2 Suite 64 Flash Voice Mail Card Installation & Maintenance Manual
SystemProgramming
3
AdministrationTaskTerminalTelephone
SetPBXIntegrationType
ChangePBXIntegrationparameters 
SystemPrompts
RecordPrompts

ReviewPrompts

SelectSystemGreetingperPort
Day 
Night 
Temporary 
CCRMenuGreetings
Review

Record

Delete

CheckSoftwareVersionNumbers
HyperTerminal Setup

IfusingHyperTerminalasthecommunicationspackage,performthefollowingsteps
beforebeginningprogramming:
1. SelectStart  Programs  Accessories  Communications  HyperTerminal
2. Setupanewconnectionusingthefollowingsettings:
a. SelectCOM1orCOM2,asrequiredbyyourPC,thenpressOK.
b. OntheComportSettingsscreen,set2400,N81,FlowControltoXON,
XOFF.
c. ClickOK.
d. ClickonFile
 Properties,thenselecttheSettingstab.
e. SelectAutoDetectastheemulation.
f. ClickontheASCIIsetupbuttonanduncheckthe“Wraplinesthatexceed
terminalwidth”option.
g. ClickOK,andthenclickOKagain.
3. TheHyperTerminalconnectionisnowconfiguredproperlyforprogrammingthe
Suite64FlashVoiceMailSystem.
4. Exit,andthenre‐starttheHyperTerminalprogram.
5. AfterconnectingtotheSuite64FlashVoiceMailSystem,pressvtoaccessthe
MainProgrammingMenu.RefertoChapter5foradescriptionoftheMain
ProgrammingMenu.