
11
P15002 (11-01-22)
TROUBLESHOOTING
SYMPTOM POSSIBLE CAUSE(S) CORRECTIVE ACTION
Motor will not run.
Disconnect switch is off.
Fuse is blown or circuit breaker tripped.
Starting switch is defective.
Wires at motor are loose,
disconnected, or wired incorrectly.
Pressure switch contacts are dirty.
Be sure switch is on.
Replace fuse or reset circuit breaker.
DISCONNECT POWER; Replace starting switch.
Refer to instructions on wiring (Page 8). DISCONNECT POWER; check
and tighten all wiring.
Capacitor voltage may be hazardous. To discharge capacitor,
hold insulated handle screwdriver BY THE HANDLE and short capacitor
terminals together. Do not touch metal screwdriver blade or capacitor terminals.
If in doubt, consult a qualied electrician.
DISCONNECT POWER and le contacts with emery board or nail le.
Motor runs hot and
overload kicks off.
Motor is wired incorrectly.
Voltage is too low.
Pump cycles too frequently.
Refer to instructions on wiring.
Check with power company. Install heavier wiring if wire size is too small (See
Electrical / Wiring Chart).
See section below on too frequent cycling.
Motor runs but no
water is delivered*
* (Notice: Stop
pump; then check
prime before
looking for other
causes. Unscrew
priming plug and
see if water is in
priming hole).
Pump in new installation did not pick up
prime through:
1. Improper priming priming
2. Air leaks
3. Leaking foot valve or check valve
Pump has lost prime through:
1. Air leaks
2. Water level below suction pipe inlet
Foot valve or strainer is plugged.
Ejector or impeller is plugged.
Check valve or foot valve is stuck shut.
Pipes are frozen.
Foot valve and/or strainer are buried in
sand or mud.
Water level is too low for shallow well
setup to deliver water.
In new installation:
1. Re-prime according to instructions.
2. Check all connections on suction line, AVC, and ejector with soapy water or
shaving cream.
3. Replace foot valve or check valve.
In installation already in use:
1. Check all connections on suction line and shaft seal.
2. Lower suction line into water and re-prime. If receding water level in well
exceeds 25’ (7.6M), a deep well pump is needed.
Clean foot valve or strainer.
Clean ejector or impeller.
Replace check valve or foot valve.
Thaw pipes. Bury pipes below frost line. Heat pit or pump house.
Raise foot valve and/or strainer above bottom of water source.
Clean foot valve and strainer.
A deep well jet package may be needed (over 25 ft. to water) to deliver water.
Pump does not
deliver water to full
capacity.
Water level in well is lower than
estimated.
Steel piping (if used) is corroded or limed
causing excess friction.
Piping is too small in size.
Packed well point.
A deep well jet will be needed if your well is more than 25’ (7.6M) depth to water.
Replace with plastic pipe where possible, otherwise with new steel pipe.
Use larger piping.
Backush well point or sink new point.
Pump delivers
water but does
not shut off or
pump cycles too
frequently.
Pressure switch is out of adjustment or
contacts are welded together.
Faucets have been left open.
Venturi, nozzle or impeller is clogged.
Standard pressure tank is waterlogged
and has no air cushion.
Pipes leak.
Foot valves leak.
Air charge too low in pre-charged tank.
DISCONNECT POWER; adjust or replace pressure switch.
Close faucets.
Clean venturi, nozzle or impeller.
Drain tank to air volume control port. Check AVC for defects. Check all
connections for air leaks.
Check connections.
Replace foot valve.
DISCONNECT POWER and open faucets until all pressure is relieved.
Using tire pressure gauge, check air pressure in tank at valve stem located on
the tank. If less than pressure switch cut-in setting (30-50 PSI), pump air into
tank from outside source until air pressure is 2 PSI less than cut-in setting
of switch. Check air valve for leaks (use soapy solution) and replace core if
necessary.
Air spurts from
faucets.
Pump is picking up prime.
Leak in suction side of pump.
Well is gaseous.
Intermittent over-pumping of well.
(Water drawn down below foot valve.)
When pump has picked up prime, it should pump solid water with no air. Suction
pipe is sucking air. Check joints for leaks with soapy water.
Consult factory about installing a sleeve in the well.
Lower foot valve if possible, otherwise restrict pump discharge