
www.petsafe.net 9
TROUBLESHOOTING
Barrier Transmitter does not
appear to work.
• Check segment indicator on Barrier Transmitter.
• Check/replace batteries in Barrier Transmitter.
• Increase the Barrier Area range on the Barrier Transmitter.
• Check that the Barrier Transmitter setting corresponds to the Receiver
Collar setting. (i.e. Barrier Transmitter is set to mode A and Receiver Collar
is synchronised to pick up mode A (see “Additional Features” section).
Barrier Area range is too small. • Check/replace batteries in Receiver Collar.
• Adjust Barrier Transmitter range to increase Barrier Area size.
Barrier Area range is too big. • Adjust Barrier Transmitter range to decrease Barrier Area size.
Warranty
Three Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this
Product and its terms can be found at www.petsafe.net and/or are available by contacting your local Customer
Care Centre.
Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland
Canada – Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows: Radio Systems Australia Pty Ltd. (hereinafter
referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other purchaser or subsequent
owner, that its Product, when subject to normal and proper residential use, will be free from defects in material or
workmanship for a period of three (3) years from the purchase date. An “original retail consumer purchaser” is a
person or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in
its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labour and parts
for the first three years of ownership; after the first three years, a service or upgrade charge will apply relative to
replacement of the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited
Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will need to
return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd.
Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a
replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If
the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to
return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit