Important Safety Information
Safety during on-leash training. It is vitally important that
you and your dog remain safe while learning during on-
leash training. Your dog should be on a strong leash, long
enough for him to attempt to chase an object, but short enough for him not to
reach a road or other unsafe area. You must also be physically strong enough to
restrain your dog when he tries to chase.
Risk of skin damage. Please read and follow the instructions in
this manual. Proper fit of the collar is important. A collar worn
for too long or made too tight on the pet’s neck may cause skin
damage. Ranging from redness to pressure ulcers; this condition is commonly
known as bed sores.
ŸAvoid leaving the collar on the dog for more than 12 hours per day.
ŸWhen possible reposition the collar on the pet’s neck every 1 to 2 hours.
ŸCheck the fit to prevent excessive pressure; follow the instructions in this manual.
ŸNever connect a lead to the electronic collar; it will cause excessive pressure on
the contacts.
ŸWhen using a separate collar for a lead, don’t put pressure on the electronic
collar.
ŸWash the dog’s neck area and the contacts of the collar weekly with a damp
cloth.
ŸIf a rash or sore is found, discontinue use of the collar until the skin has healed.
ŸIf the condition persists beyond 48 hours, see your veterinarian.
These steps will help keep your pet safe and comfortable. Millions of pets are
comfortable while they wear stainless steel contacts. Some pets are sensitive to
contact pressure. You may find after some time that your pet is very tolerant of the
collar. If so, you may relax some of these precautions. It is important to continue
daily checks of the contact area. If redness or sores are found, discontinue use
until the skin has fully healed.
3
Not for use with aggressive dogs. Do not use this Product if
your dog is aggressive, or if your dog is prone to aggressive
behavior. Aggressive dogs can cause severe injury and
even death to their owner and others. If you are unsure whether this product is
appropriate for your dog, please consult your veterinarian or certified trainer.
Dear Customer, thank you very much for choosing PetSpy! It’s our
pleasure to serve you and your beloved dog. Our mission is to ensure
your pet’s safety and happiness by providing you with the tools and
techniques to successfully train your dog. If you have any questions,
please visit our website or contact PetSpy Customer Service at
- we will be happy to assist you.
Warranty
PetSpy e-collars are covered by the 1-YEAR WARRANTY. You can
register your product warranty at www.petspy.com. If your purchased
item malfunctions or breaks within 1 year, we will send you a free
replacement. No more than one replacement per purchased item.
Replacement warranty does not apply to promotional orders with
total discount greater than 30%. The warranty begins from the date of
purchase. A purchase confirmation such as amazon order id is required
for a claim. The warranty does not cover products with physical damage
or when product is lost. PetSpy does not offer warranty for products
purchased from unauthorized resellers such as online auctions.
PetSpy products are exclusively sold on PetSpy.com, Amazon.com, and
Chewy.com. Any other sources are considered as unauthorized resellers.
The refund period is strictly limited to 30-days starting from the date of
purchase. Restrictions apply.
Website: www.petspy.com
Customer Support: support@petspy.com
Social Media: @petspybrand
Thank you
Contacts
