Philips Lifeline GoSafe 2 User manual

Medical Alert
Service
Quick Setup Guide
GoSafe 2 Mobile Medical Alert Service
For Canada
Quick Setup Guide
Start
here

9Please unpack these items from the box.
Button Charger
STEP 1 Unboxing
You must complete the initial setup of your GoSafe 2 system from
within your primary place of residence (your home). This allows
Philips Lifeline to properly calibrate your home location.
GoSafe 2 Mobile
Button
Help
Button
Press
Area
GoSafe 2 Mobile Medical Alert Service
Instructions for use
Medical Alert
Service
Instructions for u se
9Press the Help Button Press Area on your GoSafe 2 Mobile Button once
and follow the voice prompts when you are ready to move onto the next
step.
2For setup assistance at any time during this process call: 1-800-387-1215

Your GoSafe 2
Mobile Button…
• Is waterproof. It should
be worn in the shower
and bath**.
• Can be used to call
for help anytime, day
or night.
• Works inside and outside
of your home wherever
the third party cellular
network is available at
the time of the alarm.
• Includes Philips AutoAlert
fall detection technology,
which provides an added
layer of protection by
placing a Help Call if a fall
is detected and you can’t
push the help button.*
Note: If your GoSafe 2 Mobile Button
does not say “Welcome to Lifeline…”
when you rst press the help button, it
may need to be Charger prior to setup.
Following the instructions on page 4,
plug the Charger into the wall and set
the Button in the charger until the light
on the Button turns solid green. At this
point, you can continue with the setup
process.
*The GoSafe 2 Mobile Button provides an extra layer of protection
by placing a Help Call if a fall is detected and you can’t push the
Help Button. Does not detect 100% of falls. If you need help, always
press the Help Button if you are able to do so.
** The Button has an IPX7 waterproof rating. This means that it can
be submerged to a depth of 1 metre (40 inches) in water for up to 30
minutes
3

STEP 2 Learn about charging
9Plug the power cord of your
Charger into a power outlet.
9Place your GoSafe 2 Mobile
Button around your neck.
9Attach the Charger to your
GoSafe 2 Mobile Button.
4For setup assistance at any time during this process call: 1-800-387-1215

9Remove your
GoSafe 2 Mobile
Button from
the Charger.
You will nish charging later.
Flashing orange =
charging needed
Flashing green =
charging in
progress
Steady green =
fully charged
You need to charge your
GoSafe 2 Mobile Button
whenever the Indicator
Light ashes orange.
Note: Your Button
may tell you that it
needs to remain in
the Charger for a
short period during
this step. Don't
worry – it will tell
you when it is time
to remove from
the Charger and
proceed with
the setup!
5

Your help call
is in progress.
Please wait.
1
STEP 3 Connect to Philips Lifeline
9Press the Help Button Press
Area on your GoSafe 2 Mobile
Button.
9Wait while your rst call to Philips
Lifeline is connected. It may take
approximately one minute to
connect your rst call.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Do you need help?
6For setup assistance at any time during this process call: 1-800-387-1215

One
more
step
to go…
9Talk to Lifeline.
A specially trained Philips Lifeline Personal
Response Associate will answer the call and
welcome you. If you have any questions, they
can answer them for you.
Hello, Mrs. Smith.
Do you need help?
2
Note: If your call does not connect to the Philips Lifeline Response
Centre, or your Button tells you to move to another area due to low signal
strength, call 1-800-387-1215 from your home phone for assistance with
this specic issue. The GoSafe 2 Mobile Button must have sucient cellular
signal available to complete this call and to work reliably inside of your
home. If you experience this situation, you may require a GoSafe system
with a Home Communicator for reliable in-home operation.
7

e
STEP 4 Finish charging your GoSafe 2 Mobile Button
9Make sure the Charger is
plugged into a power outlet.
9Attach your GoSafe 2 Mobile
Button to the Charger.
(See Step 2 for further details)
Typically, it will take less than 45
minutes to charge your GoSafe 2
Mobile Button. It is fully charged
when the Indicator Light turns to a
steady green.
8For setup assistance at any time during this process call: 1-800-387-1215

e
Sleep with your GoSafe 2 Mobile Button.
Bathe with your GoSafe 2 Mobile Button (shower or bath).
Travel with your GoSafe 2 Mobile Button (walking, driving,
shopping).
Your GoSafe 2 Mobile Button will automatically call for help if
it detects a fall during any of these activities.*
*Refer to the note on page 3 of this guide as well as the fall detection section of the Instructions for Use for more information.
Your GoSafe 2 Mobile Button will not work if the third party cellular
network is unavailable.
Be sure to read the Instructions for Use provided with your system.
It includes important information you need to know.
For the best communication, hold your GoSafe 2 Mobile Button up in
front of you when talking to the Philips Lifeline Personal Response
Associate.
Wear your GoSafe 2 Mobile Button at all times
9

Welcome to Philips Lifeline!
We would like to remind you that our
Response Centre is staed 24-hours-
a-day, 365 days a year by dedicated
Philips Lifeline Personal Response
Associates. We are condent our
services will help provide you
with peace of mind, security and
increased independence.
As a Philips Lifeline subscriber, you
should have designated people who
have agreed to be “Responders.”
These are people whom Philips
Lifeline may call in an emergency,
when appropriate. Examples include:
neighbours, friends, relatives,
your current nursing aide, etc. It’s
very important that you keep your
Responders and their contact
information up to date. Remember
to contact Philips Lifeline if one
of your Responders is no longer
able to assist you or if they get a
new telephone number. See the
Instructions for Use included with
your system for more information.
Enclosed with your system, you will
nd a copy of Philips Lifeline’s Terms
and Conditions. Please take the time
to carefully review this document.
Once complete, you should sign
it and return it to Philips Lifeline
Canada at the address noted on the
back of this guide.
10 For setup assistance at any time during this process call: 1-800-387-1215

Be sure to keep a copy for yourself.
Please sign and return the Terms and
Conditions as soon as possible. If you do
not agree with the Terms and Conditions,
do not activate your system, and call
Philips Lifeline.
Thank you for choosing Philips Lifeline!
For further information,
please refer to the
Instructions for Use included
with your system. If you
have questions about your
GoSafe 2 System or service,
please contact Philips
Lifeline at
1-800-387-1215
11

Philips Lifeline
111 Lawrence Street
Framingham, MA 01702-8156
Tel: [phone]
www.lifelinesystems.com
Philips Lifeline Canada
95 Barber Greene Road, Suite 105
Toronto, Ontario, Canada M3C 3E9
Tel: [phone]
www.lifeline.ca
© 2017. All rights reserved.
Signal range may vary due to environmental factors. Does not detect
100% of falls. If you need help, always press the Help Button press area
if you are able to do so. The GoSafe 2 Mobile Button will not work if the
third party cellular network is unavailable.
P/N 300001791101 Rev. A
This Quick Setup Guide is solely designed to assist during setup of your
System. It does not contain all of the information you need to know about
your GoSafe 2 Mobile Button and the Philips Lifeline service. Be sure to read
the Instructions for Use guide provided with your system. It contains key
information you need to know about the care, keeping and function of your
system and the Philips Lifeline service, as well as important user cautions
and warnings. If you did not receive an Instructions for Use guide with your
System, call Philips Lifeline number on the bottom of the inside pages and
request one be sent to you. It will be provided free of charge.