Philips EP5930 User manual

5000 series
Super automatic
espresso machine
EP5934, EP5930, EP5346
EP5345, EP5340, EP5335
EP5334, EP5333, EP5331
EP5330, EP5045, EP5040
EP5035, EP5034, EP5030
EN USER MANUAL
DA BRUGERVEJLEDNING
DE BENUTZERHANDBUCH
ES MANUAL DEL USUARIO
FR MODE D’EMPLOI
IT MANUALE UTENTE
NL GEBRUIKSAANWIJZING
NO BRUKERHÅNDBOK
PT MANUAL DO UTILIZADOR
FI KÄYTTÖOPAS
SV ANVÄNDARHANDBOK
EL ΕΓΧΕΙΡΙΔΙΟ ΧΡΉΣΉΣ
www.philips.com/coee-care

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Contents
Machine overview (Fig. 1)_____________________________________________________________________________ 6
Introduction __________________________________________________________________________________________ 7
First installation_______________________________________________________________________________________ 7
Using the control panel ______________________________________________________________________________ 7
AquaClean filter ______________________________________________________________________________________ 8
Measuring water hardness___________________________________________________________________________ 9
Brewing drinks________________________________________________________________________________________ 9
Personalizing drinks __________________________________________________________________________________ 11
Adjusting grinder settings ____________________________________________________________________________ 11
Handling the brew group_____________________________________________________________________________ 12
Cleaning and maintenance __________________________________________________________________________ 12
Cleaning LatteGo _____________________________________________________________________________________ 14
Descaling procedure _________________________________________________________________________________ 15
Warning icons and error codes ______________________________________________________________________ 16
Ordering accessories _________________________________________________________________________________ 17
Troubleshooting ______________________________________________________________________________________ 18
Technical specifications______________________________________________________________________________ 21
Machine overview (Fig. 1)
1 Control panel 18 Coffee residues drawer
2 Adjustable coffee dispensing spout 19 Coffee grounds container
3 Lid of water tank 20 Drip tray cover
4 Lid of bean hopper 21 Espresso stand tray
5 Lid of pre-ground coffee compartment 22 Espresso stand cover
6 Main switch 23 LatteGo milk container release button
7 Socket for cord 24 LatteGo milk container
8 Service door 25 LatteGo storage lid
9 'Drip tray full' indicator 26 LatteGo frame
10 Drip tray 27 Hot water dispensing spout
11 Cord 28 Water tank
12 Grind setting knob 29 AquaClean filter
13 Cover of bean hopper 30 Grease tube
14 Bean hopper 31 Cleaning brush
15 Brew group 32 Measuring scoop
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16 Inside of service door with contact
information
33 Water hardness test strip
17 Coffee exit duct

Introduction
Congratulations on your purchase of a Philips full-automatic coffee machine! To fully benefit from the
support that Philips offers, please register your product at www.philips.com/welcome.
Read the separate safety booklet carefully before you use the machine for the first time and save it for
future reference.
To help you get the best out of your coffee machine, Philips offers full support in 3 different ways:
1The separate quick start guide for first installation and first use.
2This user manual for more detailed information.
3Online support and movies: scan the QR code on the front page or visit www.philips.com/coffee-
care
Note: This machine has been tested with coffee. Although it has been carefully cleaned, there may be
some coffee residues left. We guarantee, however, that the machine is absolutely new.
First installation
To prepare your coffee machine for use, you need to perform a few simple steps such as filling the
water circuit and activating the AquaClean filter. These steps are shown in the separate quick start
guide.
For the best-tasting coffee, you need to brew 5 coffees initially to allow the machine to complete its
self-adjustment.
The machine has been set up to get the best taste out of your coffee beans. Therefore we advise you
not to adjust the grinder settings until you have brewed 100-150 cups (approx. 1 month of usage).
Thoroughly clean LatteGo before first use.
The machine is provided with the espresso stand, with the double function of cup support and extra
drip tray to collect rinsing water.
In order to brew an optimal espresso with a smooth crema layer, the cup should be positioned at a
distance from the spout of 7-8 cm. When the espresso stand is in use the espresso cup is positioned
at the right distance from the spout to optimize the brewing process.
The espresso stand should be positioned under the spout when the machine rinses on and off,
eliminating the need to regularly emptying the main drip tray.
Using the control panel
Below you find an overview and description of the control panel of the machine. Some of the buttons
have a double function; if applicable the navigation icons appear on the display. Use the buttons next
to this icon to select or confirm your choices.
Use the MENU button to select other drinks and to change settings such as the water hardness and
coffee temperature.
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Espresso
Aroma strength
Coffee
Cappuccino
Menu
Latte Macchiato
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1. On/off button 5. CAPPUCCINO/up ( ) button
2. ESPRESSO/back ( ) button 6. LATTE MACCHIATO button
3. COFFEE button 7. MENU/down ( ) button
4. AROMA STRENGTH/OK ( ) button
AquaClean filter
The AquaClean filter is designed to reduce limescale deposits in your coffee machine and provide
filtered water to preserve the aroma and flavor of each cup of coffee. If you use a series of 8
AquaClean filters as indicated by the machine and in this user manual, you don't have to descale your
machine for up to 5000 cups. With each filter you can enjoy up to 625 cups, depending on the
selected coffee varieties and the rinsing and cleaning frequencies.
Preparing the AquaClean filter for activation
Before you place the AquaClean filter in the water tank, you need to prepare it for use:
1 Shake the filter for about 5 seconds (Fig. 2).
2 Immerse the filter upside down in a jug with cold water for at least 30 seconds and wait until no
more air bubbles come out (Fig. 3).
3 Push the filter onto the filter connection to the lowest possible point (Fig. 4).
Activating the AquaClean filter
You need to activate every new AquaClean filter that you use. By activating the AquaClean filter, the
machine monitors the capacity of the AquaClean filter and the number of filters used. There are 3
ways to activate the AquaClean filter.
1. Activating the AquaClean filter during first installation
After switching on for the first time, the machine guides you through the first installation steps such as
filling the water tank, filling the water circuit and activating the AquaClean filter. Simply follow the
steps in 'Before first use' in the separate quick start guide.
2. Activating the AquaClean filter when prompted
Note: Replace the AquaClean filter as soon as the capacity has dropped to 0% and the filter icon
flashes quickly. Replace the AquaClean filter at least every 3 months, even if the machine has not yet
indicated that replacement is required.
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Tip: We advise you to buy a new filter when the capacity has dropped to 10% and the filter icon starts
flashing slowly. This ensures that you can replace the filter when the capacity has dropped to 0%.
1Press the MENU button, scroll to AQUACLEAN FILTER and press the OK button ( ) to confirm.
-The display asks if you want to activate a new filter (Fig. 5).
2Press the OK button ( ) to confirm.
-The display automatically updates the number of filters used (Fig. 6).
Note: If you want to replace the AquaClean filter after 8 filters have been used, you first need to
descale the machine. Follow the instructions on the display.
3. Activating the AquaClean filter at any other time
You can start using the AquaClean filter at any time by following the instructions below.
1Press the MENU button, select MENU and press the OK button to confirm. Scroll to AQUACLEAN
FILTER. Press the OK button ( ) to confirm.
-The display shows the numbers of AquaClean filters that have been installed previously from 0
to 8 filters (Fig. 6).
2Select ON on the display and press the OK button ( ) to confirm (Fig. 7).
-The display automatically updates the number of filters used (Fig. 8).
-Then the 'machine ready' screen appears with the AquaClean 100% icon to indicate that the
filter has been installed (Fig. 9).
3Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard this water.
Note: In some situations the machine will tell you that you need to descale the machine before you
can install and activate a new AquaClean filter. This is because your machine has to be completely
limescale-free before you start to use the AquaClean filter. Follow the instructions on the screen.
Measuring water hardness
Use the water hardness test strip supplied to set the water hardness. Press the MENU button, select
MENU and scroll to select WATER HARDNESS.
1Immerse the water hardness test strip in tap water for 1 second. Then wait for 1 minute.
2Check how many squares have turned red.
3Select the appropriate water hardness setting and press the OK button ( ) to confirm.
Number of red squares:
Value to be set 1 2 3 4
Brewing drinks
You can select a drink by pressing one of the one-touch drink buttons or by selecting another drink in
the menu.
-If you want to brew two cups, press the one-touch drink button of the selected drink twice (Fig. 10).
The machine automatically carries out two grinding cycles in sequence for the selected drink. You
can only brew two cups of coffee or two cups of espresso at the same time.
-Slide the dispensing spout up or down to adjust its height to the size of the cup or glass you are
using (Fig. 11).
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Brewing coffee drinks
Brewing coffee with beans
1Fill the water tank with tap water and fill the bean hopper with beans.
2To brew a coffee, press one of the one-touch drink buttons. To select another drink, press the
MENU button, select DRINKS, scroll down to the desired drink and press the OK button ( ).
3To stop dispensing coffee, press the OK button ( ).
Brewing milk-based drinks
LatteGo consists of a milk container, a frame and a storage lid. To avoid leakage, make sure the frame
and the milk container are properly assembled as described below before you fill the milk container.
1Fill the water tank with tap water and fill the bean hopper with beans.
2To assemble LatteGo, first insert the top of the milk container under the hook at the top of the
frame (Fig. 12). Then press home the bottom part of the milk container. You hear a click when it
locks into place (Fig. 13).
Note: Make sure that the milk container and the frame are clean before you connect them,
especially the surfaces where these parts connect.
3Slightly tilt LatteGo and put it on the hot water dispensing spout (Fig. 14). Then press it home until it
locks into place (Fig. 15).
4Fill LatteGo with milk up to the level indicated on the milk container for the drink you are brewing
(Fig. 16). Do not fill beyond the MAX indication.
Note: If you have personalized drinks and adjusted the milk volume, then you may need to fill the
milk container with more or less milk than indicated for this drink on LatteGo.
Aways use milk coming directly from the fridge for optimal results.
5Place a cup on the drip tray.
6To brew a milk-based drink, press one of the one-touch drink buttons. To select another type of
milk-based drink, press the MENU button, select DRINKS, scroll down to the desired drink and
press the OK button ( ). The display reminds you to put LatteGo onto the machine.
After brewing milk-based coffee beverages, the display indicates that you can clean LatteGo. For the
best hygiene, we strongly advise you to clean LatteGo after every use in the dishwasher or by rinsing it
under the tap. If the milk container is not empty yet or if you want to brew another milk-based drink
later, you can easily store LatteGo in the fridge. In this case we advise you to use the LatteGo QUICK
CLEAN function before storage. Go to the MENU to activate LatteGo QUICK CLEAN.
Brewing coffee with pre-ground coffee
1Open the lid and pour one leveled measuring scoop of pre-ground coffee into the pre-ground
coffee compartment (Fig. 17). Then close the lid.
2Place a cup under the coffee dispensing spout. For smaller cups you can use the espresso stand.
3Press the AROMA STRENGTH button and select the pre-ground coffee brewing function. Press the
ESPRESSO button.
Note: With pre-ground coffee you can only brew one coffee at a time.
Dispensing hot water
1If attached, remove LatteGo from the machine.
2Press the MENU button. Select DRINKS, confirm and scroll to select HOT WATER.
3Press the OK button ( ) to confirm. The machine starts dispensing hot water.
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4To stop dispensing hot water, press the OK button ( ).
Personalizing drinks
Adjusting coffee and milk volume
You can adjust the volume of the drink brewed according to your taste and to the size of the cups. We
advise you to use glass cups or cups with a ceramic-coated rim.
Adjusting coffee volume
1To adjust the espresso volume, press and hold the ESPRESSO button until the display shows the
MEMO icon (Fig. 18).
-The machine enters the programming phase and starts to brew the selected drink.
2Press the OK button ( ) when the cup contains the desired amount of espresso.
-The tick on the display shows that the button is programmed: every time it is pressed, the
machine brews the set espresso volume.
Note: To set the volume of coffee, follow the same procedure.
Adjusting volume of milk-based drinks
1To set the volume for cappuccino and latte macchiato, first insert LatteGo and add milk.
2Press and hold the milk-based drink button until the display shows the MEMO icon. The machines
first starts dispensing milk.
3Press the OK button ( ) when the cup contains the desired amount of milk. Then the machine
starts dispensing the coffee.
4Press the OK button again to save the desired coffee volume.
Note: If you personalize milk drinks, then you may need to fill the milk container with more or less
milk than indicated for this drinks on LatteGo.
Adjusting coffee strength
-To change the coffee strength, press the AROMA STRENGTH button.
-Each time you press the AROMA STRENGTH button, the machine selects a higher aroma strength
setting. There are 5 strengths, 1 is very mild and 5 is very strong. After setting 5, setting 1 is selected
again (Fig. 19).
-Note: You can also use the AROMA STRENGTH button to brew coffee with pre-ground coffee
-The display shows the chosen strength. After adjusting the coffee strength, the display shows the
main menu again and saves the chosen aroma strength when you brew a coffee.
Adjusting grinder settings
You can adjust the grinder settings by using the grind setting knob inside the bean container. There
are 5 different grind settings you can choose from. The lower the setting, the stronger the coffee.
Note: You can only adjust the grind settings when the machine is grinding coffee beans. You need to
brew 2 to 3 drinks before you can taste the full difference.
Caution: Do not turn the grind setting knob more than one notch at a time to prevent damage to the
grinder.
1Place a cup under the coffee dispensing spout.
2Open the lid of the bean hopper.
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3Press the ESPRESSO button.
4When the grinder starts grinding, press down the grind setting knob and turn it to the left or right
(Fig. 20).

Handling the brew group
Go to www.philips.com/coffee-care for detailed video instructions on how to remove, insert and
clean the brew group.
Removing the brew group from the machine
1Switch off the machine by pressing the main switch on the back of the machine.
2Remove the drip tray with the coffee grounds container.
3Open the service door (Fig. 21).
4Press the PUSH button (Fig. 22) and pull at the grip of the brew group to remove it from the
machine (Fig. 23).
5Remove the coffee residues drawer (Fig. 24).
Reinserting the brew group
Before you slide the brew group back into the machine, make sure it is in the correct position.
1Check if the arrow on the yellow cylinder on the side of the brew group is aligned with the black
arrow and N (Fig. 25).
-If they are not aligned, push down the lever until it is in contact with the base of the brew group
(Fig. 26).
2Make sure that the yellow locking hook on the other side of the brew group is in the correct
position.
-To position the hook correctly, push it upwards until it is in uppermost position (Fig. 27).
3Place back the coffee residues drawer.
4Slide the brew group back into the machine along the guiding rails on the sides (Fig. 28) until it
locks into position with a click (Fig. 29). Do not press the PUSH button.
5Place back the drip tray with the coffee grounds container.
Cleaning and maintenance
Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting
coffee for a long time, a steady coffee flow and a perfect milk froth.
Consult the table on when and how to clean all detachable parts of the machine. You can find more
detailed information and video instructions on www.philips.com/coffee-care.
Cleaning table
Part description When to clean How to clean
Brew group Weekly Remove the brew group and rinse it under the
tap (see 'Cleaning the brew group under the tap').
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Part description When to clean How to clean
Monthly Clean the brew group with the Philips coffee oil
remover tablet (see 'Cleaning the brew group
with the coffee oil remover tablets'). Go to
www.philips.com/coffee-care for detailed video
instructions.
Lubrication of the
brew group
Depending on the type of
usage. Consult the
lubrication table (see
'Lubricating the brew group').
Lubricate the brew group with the Philips grease.
Go to www.philips.com/coffee-care for detailed
video instructions.
LatteGo After every use Rinse LatteGo under the tap or clean it in the
dishwasher. If you want to store LatteGo with
milk in the fridge, perform the QUICK CLEAN
program (see 'LatteGo QUICK CLEAN').
Monthly Clean LatteGo in the dishwasher or perform the
monthly cleaning procedure with the Philips milk
circuit cleaner (see 'Monthly cleaning of LatteGo').
Drip tray Empty the drip tray as soon
as the red 'drip tray full'
indicator pops up through
the drip tray. Clean the drip
tray weekly.
Remove the drip tray and rinse it under the tap
with some washing-up liquid.
Coffee grounds
container
Empty the coffee grounds
container when prompted by
the machine. Clean it weekly.
Remove the coffee grounds container while the
machine is switched on and rinse it under the tap
with some washing-up liquid.
Water tank Weekly. Rinse the water tank under the tap
Coffee funnel Check the coffee funnel
weekly to see if it is clogged.
Unplug the machine and remove the brew group.
Open the lid of the pre-ground coffee
compartment and insert the spoon handle into
the coffee funnel. Move the handle up and down
until the clogged ground coffee falls down (Fig.
30). Go to www.philips.com/coffee-care for
detailed video instructions.
Espresso stand Daily Empty the espresso stand and clean it under the
tap or in the dishwasher.
Tip: There is a cleaning calendar on the last page of this user manual. Write down the dates on which
you have performed a cleaning action.
Cleaning the brew group
Regular cleaning of the brew group prevents coffee residues from clogging up the internal circuits.
Visit www.philips.com/coffee-care for support videos on how to remove, insert and clean the brew
group.
Cleaning the brew group under the tap
1Remove the brew group and the coffee residues drawer.
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2Rinse the coffee residues drawer and the brew group thoroughly with water. Carefully clean the
upper filter (Fig. 31) of the brew group.
3Let the brew group air-dry before you place it back. Do not dry the brew group with a cloth to
prevent fibers from collecting inside the brew group.
Cleaning the brew group with the coffee oil remover tablets
Only use Phillips Saeco coffee oil remover tablets. Follow the instructions given in the user manual
that comes with the coffee oil remover tablets.
Lubricating the brew group
Lubricate the brew group regularly to ensure that the moving parts continue to move smoothly. See
the table below for the lubrication frequency. Visit www.philips.com/coffee-care for detailed video
instructions.
Usage frequency Nr of drinks brewed daily Lubrication frequency
Low 1-5 Every 4 months
Normal 6-10 Every 2 months
Heavy >10 Every month
Cleaning LatteGo
For optimal cleaning, disassemble LatteGo and clean all parts in the dishwasher or under the tap with
lukewarm water.
LatteGo QUICK CLEAN
When you activate LatteGo QUICK CLEAN function, the machine forces hot water through the milk
system to quickly clean it. Use the LatteGo QUICK CLEAN function if you want to store LatteGo with
milk in the fridge.
You can select the QUICK CLEAN function in the menu in the following way:
1Make sure that LatteGo is attached to the machine.
2Press the MENU button and select START QUICK CLEAN. Press the OK button ( ) to confirm.
3The display indicates that you have to place a bowl under the spout (Fig. 32).
4Press the OK button ( ) to start dispensing hot water.
Thoroughly cleaning of LatteGO
1Remove LatteGo from the machine (Fig. 33).
2Pour out any remaining milk.
3Press the release button and remove the milk container from the frame of LatteGo (Fig. 34).
4Clean all parts in the dishwasher or under the tap with luke-warm water. You can also use some
washing-up liquid.
Monthly cleaning of LatteGo
Only use Philips milk circuit cleaner for this cleaning cycle.
1Make sure that LatteGo is properly assembled.
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2Pour the contents of the milk circuit cleaner sachet in LatteGo (Fig. 35). Then fill LatteGo with water
up to the MAX indication (Fig. 36).
3Slightly tilt LatteGo and put it on the hot water dispensing spout (Fig. 14). Then press it home until it
locks into place (Fig. 15).
4Place a container under the milk spout (Fig. 32).
5Press the MENU button, select DRINKS and scroll to MILK FROTH. Press the OK button ( ) to start
dispensing the cleaning solution.
6Repeat step 5 until LatteGo is empty.
7When LatteGo is empty, remove it from the machine.
8Rinse LatteGo thoroughly and fill it with fresh water up to the MAX level indication.
9Click LatteGo onto the machine again.
10 Remove and empty the container. Then place it back under the milk spout.
11 Press the MENU button and select MILK FROTH in the DRINKS menu to start LatteGo rinsing cycle.
12 Repeat step 11 until LatteGo is empty.
13 Repeat steps 7-11.
14 When the machine stops dispensing water, the cleaning cycle is finished.
15 Disassemble all the components and rinse them under a lukewarm tap.
Descaling procedure
Please use Philips descaler only. Under no circumstances should you use a descaler based on sulfuric
acid, hydrochloric acid, sulfamic or acetic acid (vinegar) as this may damage the water circuit in your
machine and not dissolve the limescale properly. Not using the Philips descaler will void your
warranty. Failure to descale the appliance will also void your warranty. You can buy Philips descaling
solution in the online shop at www.philips.com/coffee-care.
1When the machine asks you to descale it (Fig. 37), press the OK button ( ) to start. To start
descaling without being prompted by the machine, press the MENU button, scroll to select START
CALC CLEAN and press the OK button ( ) to confirm.
2Remove the drip tray and the coffee grounds container, empty them and put them back into place.
3Remove the water tank and empty it.
4Remove LatteGo if present.
5The display asks you to remove the AquaClean filter from the water tank (Fig. 38).
6Place a large container (1.5L) under both the coffee and milk spout.
7Pour the whole bottle of Philips descaler in the water tank and then fill it with water up to the CALC
CLEAN level (Fig. 39). Then place it back into the machine and press the OK button ( ) to confirm.
8The first phase of the descaling procedure starts. The descaling procedure lasts approx. 30 minutes
and consists of a descaling cycle and a rinsing cycle.
9Let the machine dispense the descaling solution until the display reminds you that the water tank
is empty.
10 Empty the water tank, rinse it and then refill it with fresh water up to the CALC CLEAN level.
11 Empty the container and place it back under the coffee and milk spout. Press OK ( ) to confirm.
12 The second phase of the descaling cycle, the rinsing phase, starts and lasts 3 minutes. The display
shows the rinsing icon and the duration of the phase.
13 Wait until the machine stops dispensing water. The descaling procedure is finished when the tick
appears on the display.
14 Press the OK button ( ) to exit the descaling cycle. The machine starts heating up and performs
the automatic rinsing cycle.
15 Clean the brew group after descaling (see 'Cleaning the brew group under the tap').
16 Place a new AquaClean filter in the water tank and reactivate the AquaClean filter in the menu.
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Tip: Using the AquaClean filter reduces the need for descaling!
What to do if the descaling procedure is interrupted
You can exit the descaling procedure by pressing the on/off button on the control panel. If the
descaling procedure is interrupted before it is completely finished, do the following:
1Empty and rinse the water tank thoroughly.
2Fill the water tank with fresh water up to the CALC CLEAN level indication and switch the machine
back on. The machine will heat up and perform an automatic rinsing cycle.
3Before brewing any drinks, perform a manual rinsing cycle. To perform a manual rinsing cycle, first
dispense half a water tank of hot water and then brew 2 cups of pre-ground coffee without adding
ground coffee.
Note: If the descaling procedure was not completed, the machine will require another descaling
procedure as soon as possible.
Warning icons and error codes
Meaning of the warning icons
ADD WATER
Fill the water tank with fresh
water to the MAX level
indication.
The brew group is blocked by
coffee powder. Clean the brew
group.
ADD COFFEE
The bean hopper is empty.
Put new coffee beans in the
bean hopper.
Insert the drip tray andclose
the service door.
The brew group is not in the
machine or it is not inserted
correctly. Insert the brew
group.
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If the display shows an error
code, check section 'Meaning
of the error codes' to see what
the code on the display means
and what you can do. The
machine cannot be used when
this icon is on the display.
The coffee grounds container
is full. Make sure the machine
is switched on. Then remove
and empty the coffee
grounds container.
There is air is the machine,
place a cup under the hot
water spout and select Ok to
start priming. Make sure the
hot water spout is inserted
before starting the process.
Meaning of error codes
Below you find a list of the error codes showing problems that you can solve yourself. Video
instructions are available on www.philips.com/coffee-care. If another error code appears, please
contact the Philips Consumer Care Center in your country. For contact details, see the warranty leaflet.
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Error
code Problem Possible solution
01 The coffee funnel is
blocked by ground
coffee or a foreign
object.
Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment.
Insert the spoon handle and move it up and down to make
clogged ground coffee fal down (Fig. 30). If a foreign object is
blocking the coffee funnel, remove it. Visit
www.philips.com/coffee-care for detailed video instructions
03 The brew group is dirty
or not well-greased.
Switch off the machine with the main switch. Rinse the brew
group with fresh water, let it air-dry and then lubricate it (see
'Lubricating the brew group'). Consult chapter 'Cleaning the
brew group' or visit www.philips.com/coffee-care for detailed
video instructions. Then switch the machine on again.
04 The brew group is not
positioned correctly.
Switch off the machine with the main switch. Remove the brew
group and reinsert it. Make sure that the brew group is in the
correct position before you insert it. Consult chapter 'Handling
the brew group' or visit www.philips.com/coffee-care for
detailed video instructions. Then switch the machine on again.
05 There is air in the water
circuit.
Restart the machine by switching it off and on again with the
main switch. If this works, dispense 2-3 cups of hot water.
Descale the machine if you have not done so for a longer
period of time.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Preparing the
AquaClean filter for activation'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter is
clogged and needs to be replaced.
14 The machine is
overheated.
Switch the machine off and switch it back on again after 30
minutes.
Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.shop.philips.com/service. To find a full list of spare parts online, enter the model number of
your machine. You can find the model number on the inside of the service door.
Maintenance products and type numbers:
-Descaling solution CA6700
-AquaClean filter CA6903
-Brew group grease HD5061
-Coffee oil remover tablets CA6704
-Milk circuit cleaner CA6705
-Maintenance kit CA6707
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Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-
care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem Cause Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the
internal system directly into
the drip tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover.
Place the espresso stand under the
dispensing spout to collect rinsing water.
The machine is in DEMO
mode.
You pressed the standby
button for more than 8
seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee
grounds container while the
machine was switched off. The
machine does not detect
emptying the coffee grounds
container when the machine is
switched off
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter will not be
reset.
You placed back the coffee
grounds container too early.
The machine does not detect
emptying the coffee grounds
container if you place back the
coffee grounds container too
fast
Do not place back the coffee grounds
container until the screen prompts you
to put it back.
The 'coffee grounds
container full' icon is
displayed even though
the container is not full.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
Always wait approx. 5 seconds when you
place back the coffee grounds
container.In this way the coffee grounds
counter will be reset to zero.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter will not
be reset.
The coffee grounds
container is too full and
the message "Empty
grounds container" did
not display
You removed the drip tray
without emptying thecoffee
grounds container
When you remove the drip tray, also
empty the coffee grounds container,
even if it contains only a few coffee
pucks. In this way the coffee grounds
counter will be reset to zero, re-starting
to correctly count the coffee grounds.
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Problem Cause Solution
I cannot remove the
brew group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Then close the
service door and switch the machine off
and back on again. Try again to remove
the brew group.
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
I cannot insert the brew
group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Leave the brew
group out. Close the service door and
switch the machine on and off. Then put
the brew group in the correct position
(see 'Reinserting the brew group') and
reinsert it into in the machine.
The machine is still in the
descaling procedure.
You cannot remove the brew group
when the descaling procedure is in
progress. First complete the descaling
procedure and then remove the brew
group.
The coffee is watery. The grinder is set to a too
coarse setting.
Set the grinder to a finer (lower) setting.
The coffee exit duct is clogged. Clean the coffee exit duct with the
spoon handle. Then switch the machine
off and on again.
The machine is performing its
self-adjustment procedure.
Brew a few cups of coffee.
The brew group is dirty or
needs to be lubricated.
Clean and lubricate the brew group.
The coffee is not hot
enough.
The cups you use are cold. Preheat the cups by rinsing them with
hot water.
The temperature is set too low.
Check the menu settings.
Set the temperature to 'high' in the
menu.
You added milk. Whether the milk you add is warm or
cold, it always decreases the
temperature of the coffee to some
extent.
Coffee is leaking from the
coffee dispensing spout.
The coffee dispensing spout is
clogged.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
The coffee exit duct is clogged Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Then switch the
appliance off and on again.
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Problem Cause Solution
Coffee does not come
out or coffee comes out
slowly.
The AquaClean filter was not
prepared properly for
installation or it is clogged.
Remove the AquaClean filter and try to
brew a coffee again. If this works, make
sure the AquaClean filter is prepared
properly before you place it back (see
'Preparing the AquaClean filter for
activation'). Place back the prepared
filter. If this still does not work, the filter
is clogged and needs to be replaced.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting.
The brew group is dirty. Clean the brew group.
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a needle.
The machine circuit is blocked
by limescale.
Descale the machine.
The milk does not froth. LatteGo is dirty or not
attached correctly.
Clean LatteGo and make sure that you
assemble and attach it correctly. Make
sure that the milk container and the
frame are clean before you connect
them, especially the surfaces where
these parts connect.
LatteGo is incorrectly
assembled.
Make sure that the milk container is
properly assembled to the frame of
LatteGo.
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk and lactose-free milk.
The coffee is splashing. The distance between cup and
spout is too large.
Place the espresso stand on the drip
tray, under the spout.
The milk is splashing. The milk you use is not cold
enough.
Make sure you use cold milk coming
directly from the fridge.
You did not put enough milk in
LatteGo
Put more milk in LatteGo. You may need
to put more milk in LatteGo than
indicated on the milk container if you
personalized your milk drinks
The machine seems to
be leaking.
The machine uses water to
rinse the internal circuit and
brew group. Some water flows
through the internal system
directly into the drip tray. This
is normal.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover. Place the espresso stand
under the dispensing spout to collect
rinsing water.
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