Philips SAECO Xelsis SM7786 User manual

SM6080/SM6081/SM7080/SM7081
USER MANUAL
BENUTZERHANDBUCH
MANUAL DEL USUARIO
MODE D’EMPLOI
MANUALE UTENTE
GEBRUIKSAANWIJZING
BENUTZERHANDBUCH
MANUAL DEL USUARIO
MODE D’EMPLOI
MANUALE UTENTE
MANUALE UTENTE
GEBRUIKSAANWIJZING
SAECO.COM/CARE
WWW.SAECO.COM/CARE
SM7786, SM7785, SM7686,
SM7685, SM7684, SM7683,
SM7682, SM7680
EN USER MANUAL
DE BENUTZERHANDBUCH
ES MANUAL DEL USUARIO
FR MODE D’EMPLOI
IT MANUALE UTENTE
NL GEBRUIKSAANWIJZING
PT MANUAL DO UTILIZADOR
4219.450.1008.1 XELSIS BETTER WEU BKLT SMPL FC A5 FRONTCOVER.indd 1 12-06-19 14:09

Boekje_2xlinks_ICOON_A5pag.indd 1 04-04-17 15:00

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Drinks
Profiles
Clean
Settings
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B
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5 sec.
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30 sec.
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AquaClean
Stand-by
time
Water
hardness
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40 ml
Very
Strong
Strength
ESPRESSO
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40 ml
Strength
ESPRESSO
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Strong
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40 ml
Strength
ESPRESSO
Very
Strong
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ESPRESSO MACCHIATO
Milk Strength
40 ml 10 ml
Very
strong
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NEW PROFILENEW PROFILE
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MARJOLEIN
Add drink
Espresso
MA
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press to start
15 min
DESCALING
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Contents
Machine overview (Fig. A) ____________________________________________________________________________ 7
Control panel (Fig. B) _________________________________________________________________________________ 8
Introduction __________________________________________________________________________________________ 8
First installation_______________________________________________________________________________________ 8
AquaClean filter ______________________________________________________________________________________ 8
Measuring water hardness ___________________________________________________________________________ 9
Brewing drinks ________________________________________________________________________________________ 10
Personalizing drinks and creating profiles___________________________________________________________ 11
Adjusting machine settings __________________________________________________________________________ 11
Handling the brew group_____________________________________________________________________________ 12
Cleaning and maintenance __________________________________________________________________________ 12
Descaling procedure _________________________________________________________________________________ 15
Warning icons and error codes ______________________________________________________________________ 16
Ordering accessories _________________________________________________________________________________ 17
Troubleshooting ______________________________________________________________________________________ 17
Technical specifications______________________________________________________________________________ 21
Machine overview (Fig. A)
A1 Control panel and touchscreen A12 Drip tray release grip
A2 Cup holder A13 Mains cord with plug
A3 Lid of bean hopper A14 Grind setting knob
A4 Lid of pre-ground coffee compartment A15 Bean hopper
A5 Internal cappuccinatore A16 Brew group
A6 Adjustable coffee and milk dispensing
spout
A17 Coffee funnel
A7 Milk tube holder A18 Coffee residues drawer
A8 Main switch A19 Coffee grounds container
A9 Socket for cord A20 Drip tray
A10 Service door A21 Drip tray cover
A11 'Drip tray full' indicator A22 Water tank
Accessories
A23 Grease tube A26 Measuring scoop
A24 Cleaning brush A27 Water hardness test strip
A25 AquaClean filter
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Milk frothing parts
A28 Milk container A30 Metal milk tube
A29 Flexible milk tube A31 Lid of milk container
Control panel (Fig. B)
Refer to figure B for an overview of all buttons and icons of the control panel and touchscreen of the
machine.
Below you find the description. You can swipe the touchscreen and tap to select or confirm your
choices.
B1. On/off button B4. Touchscreen B7. Start/stop button
B2. Personal profiles B5. Cleaning menu
B3. Drinks menu B6. Machine settings
Introduction
Congratulations on your purchase of a Saeco full-automatic coffee machine! To fully benefit from the
support that Saeco offers, please register your product at www.saeco.com/care.
Read the separate safety booklet carefully before you use the machine for the first time and save it for
future reference.
To help you get the best out of your coffee machine, Saeco offers full support in 3 different ways:
1The separate quick start guide for first installation and first use.
2This user manual for more detailed information.
3Online support and movies: scan the QR code on the front page or visit www.saeco.com/care
Note: This machine has been tested with coffee. Although it has been carefully cleaned, there may be
some coffee residues left. We guarantee, however, that the machine is absolutely new.
First installation
To prepare your coffee machine for use, you need to perform a few simple steps such as filling the
water circuit and activating the AquaClean filter. These steps are shown in the separate quick start
guide.
For the best-tasting coffee, you need to brew 5 coffees initially to allow the machine to complete its
self-adjustment.
The machine has been set up to get the best taste out of your coffee beans. Therefore we advise you
not to adjust the grinder settings until you have brewed 100-150 cups (approx. 1 month of usage).
Thoroughly clean the milk container, the milk tubes and the cappuccinatore before first use. We
advise you not to clean the cappuccinatore in the dishwasher, to prevent food particles or detergent
residues from clogging it.
AquaClean filter
The AquaClean filter is designed to reduce limescale deposits in your coffee machine and provide
filtered water to preserve the aroma and flavor of each cup of coffee. If you use a series of 8
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AquaClean filters as indicated by the machine and in this user manual, you don't have to descale your
machine for up to 5000 cups. With each filter you can enjoy up to 625 cups, depending on the
selected coffee varieties and the rinsing and cleaning frequencies.
Preparing the AquaClean filter for activation
Before you place the AquaClean filter in the water tank, you need to prepare it for use:
1 Shake the filter for about 5 seconds (Fig. 1).
2 Fully immerse the filter upside down in a jug with cold water for at least 30 seconds. Wait until no
more air bubbles come out (Fig. 2).
3 Push the filter onto the filter connection to the lowest possible point. (Fig. 3)
Activating the AquaClean filter
You need to activate every new AquaClean filter that you use. By activating the AquaClean filter, the
machine monitors the capacity of the AquaClean filter and the number of filters used. There are 3
ways to activate the AquaClean filter.
1. Activating the AquaClean filter during first installation
After switching on for the first time, the machine guides you through the first installation steps such as
filling the water tank, filling the water circuit and activating the AquaClean filter. Simply follow the
instructions on the screen.
2. Activating the AquaClean filter when prompted
Replace the AquaClean filter when the screen shows the message 'Replace AquaClean filter?'. Then
follow the instructions on the screen to activate the filter properly.
Replace the AquaClean filter at least every 3 months, even if the machine has not yet indicated that
replacement is required.
3. Activating the AquaClean filter at any other time
You can start using the AquaClean filter at any time by following the instructions below.
1Tap the Settings icon and then select 'AquaClean' (Fig. 4).
2Select 'new' and when the activation screen appears, press the start/stop button.
3Follow the instructions on the screen.
Note: In some situations the machine will tell you that you need to descale the machine before you
can install and activate a new AquaClean filter. This is because your machine has to be completely
limescale-free before you start to use the AquaClean filter. Follow the instructions on the screen.
Measuring water hardness
During first installation, you have to set the water hardness. Follow the steps on the screen and use
the water hardness test strip supplied. To set the water hardness later, tap the Settings icon and
select 'water hardness'.
1Immerse the water hardness test strip in tap water for 1 second. Then wait for 1 minute.
2Check how many squares have turned red.
3Select the appropriate water hardness setting and tap the OK icon to confirm.
Number of red squares:
Value to be set 1 2 3 4
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Brewing drinks
Tap the Drinks icon to enter the 'Drinks' menu. Scroll through the different pages to find your drink.
After selecting a drink you can personalize it by adjusting the settings (see 'Personalizing your drinks').
-Tap the '2x' icon if you want to brew two cups. The machine automatically carries out two grinding
cycles in sequence of the selected drinks (Fig. 5).
-Tap the Profiles icon to brew one of your saved drinks.
-Slide the dispensing spout up or down to adjust the height to the size of the cup or glass you are
using.
Brewing coffee drinks
1Fill the water tank with tap water and fill the bean hopper with beans.
Tip: Slide the dispensing spout to the uppermost position for easy access to the water tank.
2Tap the Drinks icon and select your coffee.
3You can adjust the settings to your preference by swiping the adjustable bars up and down (Fig. 6).
4Press the start/stop button to start brewing the selected drink.
Brewing milk-based drinks
1Fill the water tank with tap water and fill the bean hopper with beans.
Tip: Slide the dispensing spout to the uppermost position for easy access to the water tank.
2Unscrew the lid of the milk container and fill the milk container with milk (Fig. 7).
Always use milk coming directly from the fridge for optimal results.
3Place the metal milk tube in the container. Open the door of the internal cappuccinatore (Fig. 8)
and connect the flexible milk tube to the cappuccinatore (Fig. 9). Then close the door of the
internal cappuccinatore again.
4Tap the Drinks icon and select your coffee.
5You can adjust the settings to your preference by swiping the adjustable bars up and down (Fig. 6).
6Press the start/stop button at any time to start brewing the selected drink.
7Directly after dispensing the milk,the 'Auto Steam Shoot' is performed. The machine forces steam
through the internal milk system to rinse it quickly.
Tip: You can also use a regular milk carton to brew your milk-based drinks. Place the metal milk tube
in directly into the milk carton.
Brewing coffee with pre-ground coffee
1Open the lid of the pre-ground coffee compartment and pour one measuring scoop of pre-ground
coffee into it (Fig. 10). Then close the lid.
2After selecting a drink, tap the pre-ground coffee icon (Fig. 11) and then press the start/stop
button.
Note: If you select pre-ground coffee, you cannot adjust the coffee strength and brew more than one
drink at the same time.
Dispensing hot water
1Tap the Drinks icon and then select 'Hot water'.
2Press the start/stop button to start dispensing hot water.
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Personalizing drinks and creating profiles
This machine allows you to adjust the settings of a drink to your own preference and to save the
adjusted drink in a personal profile. There are two ways to create a profile:
1In the 'Drinks' menu: Select and adjust a drink and then tap the 'save' icon.
2In the 'Profiles' menu: Create a profile by tapping the 'add profile' icon. Select the newly created
profile, select a drink, adjust it to your preference and then tap the 'save' icon.
Personalizing your drinks
You can adjust the settings to your own preference:
1Tap the Drinks icon.
2Select your preferred drink.
3The screen shows the settings you can adjust to your preference. Tap on the arrow to go to the
next screen for more settings to adjust. Depending on the type of drink, you can adjust strength,
volume of coffee, milk and foam, temperature, the taste and the order of brewing milk-based
drinks.
4Swipe the bars you want to adjust up or down to your preferred level (Fig. 6).
5You can save these settings to your profile by tapping the 'saving' icon and following the
instructions on the screen (Fig. 12).
Creating a profile
1Tap the Profiles icon.
2Select 'Add profile' (Fig. 13).
3Enter a name for the new profile and confirm (Fig. 14).
4Select the newly created profile.
5Add drinks to the profile by selecting 'Add drink' (Fig. 15).
Adjusting machine settings
You can adjust the grinder settings by using the grind setting knob inside the bean container. There
are 12 different grind settings you can choose from. The lower the setting, the stronger the coffee.
Note: You need to brew 2 to 3 drinks before you can taste the full difference.
Caution: Do not turn the grind setting knob more than one notch at a time to prevent damage to the
grinder.
1Open the lid of the bean hopper.
2Press down the grind setting knob and turn it to the left or right (Fig. 16). Turn the grind setting knob
one notch at at time. Each time you have turned the grind setting one notch, brew a coffee drink to
prevent damage to the grinder.
3Close the lid of the bean hopper.
Adjusting default settings
Use the SETTINGS icon to change the following settings:
-AquaClean: To check the status of AquaClean and install a new one.
-Water hardness: to be able to adjust the machine settings to the water in your region, please
measure the water hardness.
-Stand-by time: this is the time after which the machine goes into stand-by mode.
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-Brightness: to adjust the display contrast
-Water tank light: to adjust the light in the water tank
-Language: to select a different language
-Sound feedback: to activate/deactivate the sound feedback of the display
-Spout light: to adjust the light in the coffee and milk dispensing spout (specific types only)
-Factory settings: to reset to the factory settings
Handling the brew group
Go to www.saeco.com/care for detailed video instructions on how to remove, insert and clean the
brew group.
Removing the brew group from the machine
1Switch off the machine by pressing the main switch on the back of the machine.
2Open the service door (Fig. 17).
3Remove the coffee residues drawer (Fig. 18).
4Press the PUSH button (Fig. 19) and pull at the grip of the brew group to remove it from the
machine (Fig. 20).
Reinserting the brew group
Before you slide the brew group back into the machine, make sure it is in the correct position.
1Check if the arrow on the yellow cylinder on the side of the brew group is aligned with the black
arrow and N (Fig. 21).
-If they are not aligned, push down the lever until it is in contact with the base of the brew group
(Fig. 22).
2Make sure that the yellow locking hook on the other side of the brew group is in the correct
position.
-To position the hook correctly, push it upwards until it is in uppermost position (Fig. 23).
3Slide the brew group back into the machine along the guiding rails on the sides until it locks into
position with a click. Do not press the PUSH button.
4Place back the coffee residues drawer and close the service door.
Cleaning and maintenance
Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting
coffee for a long time, a steady coffee flow and a perfect milk froth.
Consult the table on when and how to clean all detachable parts of the machine. You can find more
detailed information and video instructions on www.saeco.com/care.
Cleaning table
Part description When to clean How to clean
Brew group Weekly Remove the brew group and rinse it under the
tap and let it air-dry.
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Part description When to clean How to clean
Monthly Perform the 'Brew group clean' procedure with
the Philips coffee oil remover tablet. Select 'Brew
group clean' in the cleaning menu and follow the
instructions on the screen. Go to
www.saeco.com/care for detailed video
instructions.
Lubrication of the
brew group
Depending on the type of
usage. Consult the
lubrication table (see
'Lubricating the brew group').
Lubricate the brew group with the Philips grease.
Go to www.saeco.com/care for detailed video
instructions.
Milk
system/internal
cappuccinatore
After every day of use Perform the HYGIESTEAM program in the
cleaning menu. Select HYGIESTEAM in the
cleaning menu and follow the instructions on the
screen. Wipe the outside of the metal milk tube
with a damp cloth before placing it into the milk
tube holder.
Weekly Remove and disassemble the internal
cappuccinatore (see 'Cleaning the internal
cappuccinatore under the tap'). Rinse all parts
under the tap with some washing-up liquid.
Monthly Perform the 'DEEP MILK CLEAN' procedure with
the Philips milk circuit cleaner. Select 'DEEP MILK
CLEAN' in the cleaning menu and follow the
instructions on the screen. Go to
www.saeco.com/care for detailed video
instructions.
Milk container Weekly Disassemble the milk container (Fig. 24) and push
the ball out with the measuring scoop (Fig. 25).
Rinse all parts under the tap or in the dishwasher
Drip tray Empty the drip tray every
day or as soon as the red
'drip tray full' indicator pops
up through the drip tray (Fig.
26).
Remove the drip tray and rinse it under the tap
with some washing-up liquid.
Coffee grounds
container
Empty the coffee grounds
container when prompted by
the machine. Clean it weekly.
Remove the coffee grounds container while the
machine is switched on and rinse it under the tap
with some washing-up liquid.
Water tank Weekly Rinse the water tank under the tap
Coffee funnel Check the coffee funnel
weekly to see if it is clogged.
Unplug the machine and remove the brew group.
Open the lid of the pre-ground coffee
compartment and insert the spoon handle into
the coffee funnel. Move the handle up and down
until the clogged ground coffee falls down (Fig.
27). Go to www.saeco.com.care for detailed
video instructions.
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Tip: There is a cleaning calender on the last page of this user manual. Write down the dates on which
you have performed a cleaning action.
Cleaning the brew group
Regular cleaning of the brew group prevents coffee residues from clogging up the internal circuits.
Visit www.saeco.com/care for support videos on how to remove, insert and clean the brew group.
Cleaning the brew group under the tap
1Open the service door and remove the brew group (see 'Removing the brew group from the
machine').
2Rinse the brew group thoroughly with water. Carefully clean the upper filter (Fig. 28).
3Let the brew group air-dry before you place it back. Do not dry the brew group with a cloth to
prevent fibers from collecting inside the brew group.
Cleaning the brew group with the coffee oil remover tablets
Only use Philips coffee oil remover tablets. Tap the Clean icon and select 'Brew group clean'. Then
follow the instructions on the screen. Visit www.saeco.com/care for detailed video instructions.
Lubricating the brew group
Lubricate the brew group regularly to ensure that the moving parts continue to move smoothly.
1Apply a thin layer of grease around the shaft in the bottom of the brew group.
2Apply a thin layer of grease to the rails on both sides.
See the table below for the lubrication frequency. Visit www.saeco.com/care for detailed video
instructions.
Usage frequency Nr of drinks brewed daily Lubrication frequency
Low 1-5 Every 4 months
Normal 6-10 Every 2 months
Heavy >10 Every month
Cleaning programs for the internal cappuccinatore
The machines has three programs to clean the internal cappuccinatore. The Auto Steam Shoot
cleaning program is automatically performed by the machine after brewing a milk-based drink. You
can select the HYGIESTEAM or DEEP MILK CLEAN program by tapping the Clean icon and scrolling
through the cleaning menu. Then follow the instructions on the screen.
-Auto Steam Shoot: the machine shoots steam through the internal cappuccinatore to quickly rinse
it.
-HYGIESTEAM: the machine thoroughly cleans the internal milk system with steam. Place the milk
tube in the milk tube holder (Fig. 29) and follow the instructions on the screen.
-DEEP MILK CLEAN: Perform the 'DEEP MILK CLEAN' procedure with the Philips milk circuit cleaner
for a thorough cleaning of the internal milk system.
Cleaning the internal cappuccinatore under the tap
1Open the door of the internal cappuccinatore (Fig. 8).
2Remove the internal cappuccinatore by pulling it down (Fig. 30).
3Disassemble the internal cappuccinatore by pulling the bottom part off the top part (Fig. 31).
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4Disassemble all parts (Fig. 32) and clean them under the tap.
5Reassemble the internal cappuccinatore.
6To place back the internal cappuccinatore, put it in upright position and make sure the holes are
aligned with the two tubes on the machine. Then move the internal cappuccinatore upwards until it
locks into place (Fig. 33).
7Close the door.
Visit www.saeco.com/care for detailed video instructions.
Descaling procedure
Please use Philips descaler only. Under no circumstances should you use a descaler based on sulfuric
acid, hydrochloric acid, sulfamic or acetic acid (vinegar) as this may damage the water circuit in your
machine and not dissolve the limescale properly. Not using the Philips descaler will void your
warranty. Failure to descale the appliance will also void your warranty. You can buy Philips descaling
solution in the online shop at www.saeco.com/care.
1When the machine asks you to descale it, press the start/stop button to start. To start descaling
without being prompted by the machine, tap the Clean icon and select 'Descale' (Fig. 34).
2Remove the drip tray and the coffee grounds container, empty them and put them back into place.
3Remove the water tank and empty it. Then remove the AquaClean filter.
4Pour the whole bottle of Philips descaler in the water tank and then fill it with water up to the CALC
CLEAN level. Then place it back into the machine.
5Place a large container (1.5 l) under the coffee dispensing spout.
6Follow the instructions on the screen to start the descaling procedure. The descaling procedure
lasts approx. 15 minutes and consists of a descaling cycle and a rinsing cycle.
7Once the descaling cycle is finished, you need to rinse the water tank and water circuit. Follow the
instructions on the screen.
8Place a new AquaClean filter in the water tank and reactivate the AquaClean filter in the menu.
Tip: Using the AquaClean filter reduces the need for descaling!
What to do if the descaling procedure is interrupted
You can exit the descaling procedure by pressing the on/off button on the control panel. If the
descaling procedure is interrupted before it is completely finished, do the following:
1Empty and rinse the water tank thoroughly.
2Fill the water tank with fresh water up to the CALC CLEAN level indication and switch the machine
back on. The machine will heat up and perform an automatic rinsing cycle.
3Before brewing any drinks, perform a manual rinsing cycle. To perform a manual rinsing cycle, first
dispense half a water tank of hot water and then brew 2 cups of pre-ground coffee without adding
ground coffee.
Note: If the descaling procedure was not completed, the machine will require another descaling
procedure as soon as possible.
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Warning icons and error codes
Meaning of the warning icons
Fill the water tank with fresh water
to the MAX level indication.
The machine needs to fill the water
circuit with water. Make sure there is
water in the water tank and press the
start/stop button to start.
The bean hopper is empty. Put new
coffee beans in the bean hopper.
Close the service door.
The brew group is not inserted or is
not inserted correctly. Insert the
brew group and make sure that it
locks into place.
The internal cappuccinatore is not
inserted or is not inserted correctly
and/or the spout door is open. Make
sure that the holes in the
cappuccinatore are aligned with the
tubes in the machine before you
push the internal cappuccinatore
upwards into place. Then close the
spout door.
The coffee grounds container is full.
Make sure that the machine is
switched on. Then remove and
empty the coffee ground container.
The coffee grounds container is not
in place. Place back the coffee
grounds container.
Meaning of error codes
Below you find a list of the error codes showing problems that you can solve yourself. Video
instructions are available on www.saeco.com/care. If another error code appears, please contact the
Philips Consumer Care Center in your country. For contact details, see the warranty leaflet.
Error
code Problem Possible solution
01 The coffee funnel is
clogged.
Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment and
insert the spoon handle. Move the handle up and down until
the clogged ground coffee falls down (Fig. 27). Visit
www.saeco.com/care for detailed video instructions.
03 The brew group is dirty
or not well-greased.
Switch off the machine with the main switch. Rinse the brew
group with fresh water, let it air-dry and then lubricate it.
Consult chapter 'Cleaning the brew group' or visit
www.saeco.com/care for detailed video instructions. Then
switch the machine on again.
04 The brew group is not
positioned correctly.
Switch off the machine with the main switch. Remove the brew
group and reinsert it. Make sure that the brew group is in the
correct position before you insert it. Consult chapter 'Handling
the brew group or visit www.saeco.com/care for detailed
video instructions. Then switch the machine on again.
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Error
code Problem Possible solution
05 There is air in the water
circuit.
Restart the machine by switching it off and on again with the
main switch. If this works, dispense 2-3 cups of hot water.
Descale the machine if you have not done so for a longer
period of time.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Preparing the
AquaClean filter for activation'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter might be
clogged and needs to be replaced.
14 The machine is
overheated.
Switch the machine off and switch it back on again after 30
minutes.
Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.saeco.com/care. To find a full list of spare parts online, enter the model number of your
machine. You can find the model number on the inside of the service door.
Maintenance products and type numbers:
-Descaling solution CA6700
-AquaClean filter CA6903
-Brew group grease HD5061
-Coffee oil remover tablets CA6704
-Milk circuit cleaner CA6705
-Maintenance kit CA6707
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem Cause Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Empty the drip tray every day or as
soon as the red 'drip tray full' indicator
pops up through the drip tray (Fig. 26).
Place a cup under the dispensing spout
to collect rinsing water.
The machine is in DEMO
mode.
You pressed the standby
button for more than 8
seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
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Problem Cause Solution
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee
grounds container while the
machine was switched off.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
You placed back the coffee
grounds container too fast.
Do not place back the coffee grounds
container until the screen prompts you
to put it back.
The 'coffee grounds
container full' icon is
displayed even though
the container is not full.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
Always wait approx. 5 seconds when
you place back the coffee grounds
container.In this way the coffee
grounds counter will be reset to zero.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter will not
be reset.
I cannot remove the
brew group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Then close the
service door and switch the machine off
and back on again. Try again to remove
the brew group.
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
I cannot insert the brew
group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Leave the brew
group out. Close the service door and
switch the machine on and off. Then put
the brew group in the correct position
and reinsert it into in the machine (see
'Reinserting the brew group').
The coffee is watery. The brew group is dirty or
needs to be lubricated.
Clean and lubricate the brew group.
The grinder is set to a too
coarse setting.
Set the grinder to a finer (lower) setting.
The coffee settings have been
adjusted.
Select your coffee drink and adjust the
settings to a stronger coffee.
The machine is performing its
self-adjustment procedure
after a change in grinder
settings or bean types.
Brew a few cups of coffee.
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Problem Cause Solution
The coffee is not hot
enough.
The cups you use are cold. Preheat the cups by rinsing them with
hot water.
The temperature is set too low.
Check the menu settings.
Set the temperature to 'high' in the
menu.
You added milk. Whether the milk you add is warm or
cold, it always decreases the
temperature of the coffee to some
extent.
Coffee does not come
out or coffee comes out
slowly.
The AquaClean filter was not
prepared properly for
installation or it is clogged.
Remove the AquaClean filter and try to
brew a coffee again. If this works, make
sure the AquaClean filter is prepared
properly before you place it back. Place
back the prepared filter. If this still does
not work, the filter might be clogged
and needs to be replaced.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting.
The brew group is dirty. Clean the brew group.
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a needle.
The machine circuit is blocked
by limescale.
Descale the machine.
The milk does not froth. The internal cappuccinatore is
dirty or not inserted correctly.
Clean the internal cappuccinatore and
make sure that you position and insert it
correctly (see 'Cleaning the internal
cappuccinatore under the tap').
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactose-
free milk.
The milk is splashing. The milk you use is not cold
enough.
Make sure you use cold milk coming
directly from the fridge.
The flexible milk tube is not
connected properly.
Open the door of the coffee dispensing
spout (Fig. 8) and check if the flexible
milk tube is fully connected to the
cappuccinatore (Fig. 9). Note that the
cappuccinatore and milk tubes may be
hot. Let the cappuccinatore and the
tubes cool down before you touch
them.
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Problem Cause Solution
The cappuccinatore and milk
tubes are not clean.
Remove and disassemble the internal
cappuccinatore (see 'Cleaning the
internal cappuccinatore under the tap').
Rinse all parts under the tap. For a
thorough cleaning, use the Philips milk
circuit cleaner and perform the DEEP
MILK CLEAN procedure via the cleaning
( ) menu. Note that if the parts have
been cleaned in the dishwasher, they
may have become clogged by food
particles or detergent residues. A visual
check that they are not obstructed is
also recommended.
We advise you to perform the
HygieSteam program every day: 1) Press
'Clean' on the control panel. 2) Select
'HygieSteam'. 3) Press the start button
to start the process, then confirm all
steps on the display.
The milk tubes are clogged. Always store the milk container without
the milk tubes in the refrigerator.
Leftover milk could accumulate within
the milk tubes and block the flow of
milk going through the tubes. Rinse the
milk tubes before storage.
The machine seems to
be leaking.
The machine uses water to
rinse the internal circuit and
brew group. Some water flows
through the internal system
directly into the drip tray.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover (Fig. 26).
Place a cup under the dispensing spout
to collect rinsing water.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover (Fig. 26).
Place a cup under the dispensing spout
to collect rinsing water.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
The filter has not been replaced
in time after the AquaClean
filter icon flashed and the
capacity dropped to 0%.
Descale your machine first and then
install the AquaClean filter.
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