Philips Sonicare Series User manual

Troubleshooting
My Philips Sonicare toothbrush vibrates less powerfully than before
Is your Philips Sonicare toothbrush vibrating weakly or less powerfully than before? You can use
these possible causes and solutions to try and solve this issue yourself.
The easy-start feature is activated
Some models come with the easy-start feature activated. The easy-start feature enables you to
increase the vibrations over time to get used to electric brushing. Disable the easy-start feature to
increase the vibrations. You can find detailed instructions in the user manual that came with your
Philips Sonicare toothbrush to deactivate the easy-start feature.
The battery is almost empty
The vibrations of your Philips Sonicare toothbrush weaken as the battery runs out. Fully charge
your toothbrush to increase the vibrations. It can take up to 24 hours to fully charge your Philips
Sonicare toothbrush. Be sure to use the original charger that came with your toothbrush. Some
Philips Sonicare toothbrushes come with different types of charger. They are not
interchangeable.
The brush head is worn
Older brush heads can seem less effective or powerful while brushing. We recommend that you
replace your brush head after 3 months of use.
My Philips Sonicare toothbrush vibration is too powerful
If you find that your Philips Sonicare toothbrush vibration is too powerful, you can adjust the
intensity settings. Below you will find a tip and more information on how you can adjust it.
First time use
If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration
than when using a non-electric toothbrush.
We advise you to activate the EasyStart setting, which is a feature that gently increases the
power over the first 14 brushings to help you get used to brushing with the Philips Sonicare
toothbrush.
To activate the EasyStart feature, see the user manual for step-by-step instructions.

Adjust the intensity setting
Your Philips Sonicare toothbrush gives you the option to choose between 3 different intensity
levels: low, medium and high. To adjust the settings, simply press the mode/intensity button
while brushing.
My Philips Sonicare brush head falls off my toothbrush handle
If your Philips Sonicare brush head falls off your toothbrush handle, follow our solutions below.
Brush head is not attached properly
Ensure that the brush head is inserted properly and aligned in the same direction as the front of
the handle. Note: There will be a small gap between the brush head and handle. This is normal
behaviour.
Brush head or handle is dirty
Ensure that the bottom of the brush head and the area around the metal shaft is free of debris.
You can clean your brush head and the metal shaft with lukewarm water or a soft cloth.
Types of brush head
Are you using a brush head that is compatible with your Philips Sonicare toothbrush? Our
toothbrushes are only compatible with Philips Sonicare brush heads.
My Philips Sonicare toothbrush is not turning on
Does your Philips Sonicare toothbrush no longer turn on? If there are no vibrations when you
press the power button, you might want to use these possible causes and solutions to try and
solve this issue yourself.
The handle is empty or not fully charged
Do you see the battery indicator blinking or do you hear a beep when you put the handle on the
charger? If so, this means that the handle is working properly but needs to be fully charged first.
Fully charge your Philips Sonicare toothbrush. This can take up to 24 hours.

The power button is stuck
Toothpaste or debris could get inside the small gap around the power button. This might cause
the power button to get stuck and stop working properly. Clean the power button and the area
around it with a damp cloth to make sure it is free of debris.
Socket is not working
Try another appliance in the same socket. If that appliance is also not working, the issue might
be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You
might need to reset a GFCI outlet.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare toothbrush.
Charging components are not interchangeable.
My Philips Sonicare toothbrush does not charge
Is your Philips Sonicare toothbrush not charging? Use these possible causes and solutions to try
and solve this charging issue yourself.
Handle is not fully charged
Place your handle on the charger. If you see the battery indicator light (below the modes)
blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your
Philips Sonicare toothbrush for 24 hours.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare toothbrush.

Socket is not working
Try another appliance in the same socket. If that appliance is also not working, the issue might
be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You
might need to reset a GFCI outlet.
My Philips Sonicare toothbrush makes a loud noise
Philips Sonicare Toothbrushes use powerful vibrations which produce up to 62,000 brush strokes
per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.
Electric brushing
The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a
manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to
electric brushing.
Identify where the noise is coming from
Remove the brush head. Do you still hear the same loud noise after removing the brush head?
If so, the issue might be related to the handle. Please contact us for further assistance.
If not, the issue might be related to the brush head. Read along to try and solve this issue
yourself
Brush head not well placed
Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A
small gap between the handle and the brush head is normal.
Counterfeit brush heads
Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We
recommend you use genuine Philips Sonicare brush heads.
Brush head is worn
If you have used the same brush head for more than three months, you might need to replace
your brush head. As brush heads wear out, they may start to produce more noise. We recommend
replacing the brush head every three months.