Philips SOPHO 2000 IPS User manual

A Publication of
NEC PHILIPS Unified Solutions Nederland B.V.
HILVERSUM, THE NETHERLANDS
Order No: 3522 009 11319
Date : September 2007
Great care has been taken to ensure that the information
contained in this handbook is accurate and complete.
Should any errors or omissions be discovered or should any users
wish to make suggestions for improving this handbook, they are
invited to send the relevant details to:
NEC PHILIPS Unified Solutions Nederland B.V.
P.O. BOX 32
1200 JD HILVERSUM
THE NETHERLANDS
© NEC PHILIPS Unified Solutions Nederland B.V. 2007.
All rights are reserved. Reproduction in whole or in part is
prohibited without the written consent of the copyright owner. All
brand names and product names in this document are trademarks
or registered trademarks of their respective companies.

i
PREFACE
This manual is valid for the SOPHO 2000 IPS telephone system.
In this manual the term NEAX 2000 IPS or NEAX PBX telephone system represents the
SOPHO 2000 IPS system.
This book might refer to products not included in the SOPHO portfolio.
Certain items in this manual do not apply to the European market.
In case of doubt, please contact your supplier.

ii
LIST OF TERMS
Abbr. NEC
Description NEC
Abbr. PBC
Description / Remarks PBC
(Trunk) Route Restriction Class TRFC Traffic Class
AIMWorX SMDR & CTI based management platform
Authorization Code PID code
Background music (feature) When phone is idle, user can have
background music on speaker
Boss/Secretary dialing Executive/Secretary
Broker's call Shuttle : alternate between 2 parties
occupying one line
Busy in/busy out - ACD Group - Absent/Present switching
Class of Service Facility Class Mark (sometimes traffic class)
Coin lines
Consecutive Speed Dialing Common number can be speed dial,
individual choice dialed manually
Consultation hold Enquiry
Development table Analysis tree : table within numbering plan
Dial conversion Conversion from pulse to DTMF
Dynamic Dial Pad Pressing numeric keys grabs a line as well.
Executive calling VIP status assigned to a station.
Ground Start Earth calling : analog trunk protocol
Hearing Aid Compatibility Voice volume control on terminals
Home side trunk User side
trunk For ISDN trunks
Legacy TDM based equipment (non IP)
Location number Division based on capabilities or priorities in
the IP system
Loop Start Subscriber signalling e.g. an ATU-SS
Mate side trunk Network
side trunk For ISDN trunks
MATWorX Operational Maintenance interface tool
Multi line terminal SOPHO Set / ErgoLine : digital terminal with
soft key assignment possible
Multiple Call Forwarding Multi hop (maximum 5 hops allowed)
My Line Users own station number.
Nailed down connection (data) Fixed connection between two data
adapters.
Night Connection - fixed PLE Permanent Line Extension
Night connection - fixed Permanent Line Extension
Night Connection - flexible CF on night extension
Office Code CLID Cluster Identity used for Open Numbering
Plans
One touch key Dterm keys, work (and programmed) like
speed dial function
OpenWorX CTI Application platform
Operator PSTN operator / provider
Party lines
Peer to peer Peer to peer : one to one relation on
functional level
Pilot number Group number
Preset dialing En-block dialing : prepare number and send
it in one go (versus overlap dialing)
Prime Line Seized line (trunk line or extension) when
going off-hook (or speaker)
Restriction Class TRFC Traffic Class
Route Advance Alternative routing when trunk(s) busy
Route Pattern Tree : part of the number analysis table
Save and Repeat LNR Last Number Redial
Secondary appearance park position / sub line

iii
Abbr. NEC
Description NEC
Abbr. PBC
Description / Remarks PBC
Single line terminal Analog Phone
Software Line Appearance Virtual Extension
Split Call Forwarding Separate CF for internal and external calls.
Stack Dial LNNR Last Number/Number Repetition
Outgoing calling list (5 entries)
Stack Dial Redial List : maximum 5 numbers
Station Extension /
DNR
Station Class FCM Facility Class Mark
Sub Line Lines on the stations, other then the prime
line
Tenant Analysis group : multi company on one PBX
Trunk Route Route
Voice Call
Whisper page Announcement without 3rd party hearing it.
AC Account Code (Client Billing Code) PID Password integrated dialing
ACF Authorization Code Facility OAI related.
ADF OAI related.
ALM DSPP (External) Alarm Display Panel
ANI Automatic Number Identification Caller subscriber number coming in with MF
signaling on T1 trunks
ANS Answer
AOC Advice of charge
AP Application Card
AP Analog Port
ATND Attendant
AttCon Attendant console Operator console
BATTM Battery Module
BGM Back Ground Music service
BHCA Busy Hour Call Attempts
BK Black
BSY Busy
BT Busy Tone
CAMA Centralized Message Accounting A standard related to 911 service
CAS Centralized Attendant Service
CAT Customer Administration terminal Dterm used as programming device for PBX
CCIS Common Channel Interoffice
Signalling Comparable to IMP
CCSA Common Control Switching
arrangement Customer specific leased lines/network, US only
CCT CCIS Trunk
CF-D Call Forwarding - Destination Call Forwarding – Destination : no
preparation on originator necessary.
CFT Conference trunk
CIC Circuit Identification Code Trunk channel ID for virtual IP trunk
channels (Line number)
CID Call ID Display
CIR Caller ID Receiver
CIS Call Information System
CM Command See Commands Manual
CNP Closed Numbering Plan
CO Central Office
COT Central Office Trunk
CPN Calling Party Number ISDN calling party number
CPN Calling Party Number
CPU Central Processing Unit
CRD Call Redirect
CS Cell Station
CSU
DAT Digital Announcement Trunk

iv
Abbr. NEC
Description NEC
Abbr. PBC
Description / Remarks PBC
DBM Commands Manual - AP00 card
DCH D-Channel Handler
DD key Do not Disturb Key
DDD Direct Distance Dialing
DDI Direct Digital interface T1/E1 interface to public network
DDOVR Do not Disturb Override
DeskCon Desk Console SV SuperVisor / Operator Console
DID calls Direct Inward Dialing calls DDI Direct dialing in : not for FX and WATS
trunk (USA only)
DISA Direct Inward System Access Remote access to system
DIT DID trunk / Direct Inward Termination PLE Permanent Line Extension(s) : for limited
direct inward dialing: 1/more trunk(s) related
to 1 station
DLC Digital Line Circuit For Dterm, Attendant and Desk Console.
DM Distributed Module
DMS Distributed Module Small
DNIS Dialed number Identification Service
DOD Direct Outward Dialing DDO Direct Dialing Out : setting up external calls
without attendant assistance
DP (Rotary) Dial Pulse Pulse dialing
DPC Data Port Controller
DPC Destination Point Code Kind of Cluster ID; for terminating office
DRS Device Registration Server Compare with Gatekeeper function:
registering endpoints
DS Differential Services (DiffServ)
DSS/BLF Direct Station Select / Busy Lamp
Field
DSW Device Server WorX For Dterm assistant software
DT Dial Tone
DTE Data Terminal Equipment
Dterm Digital (or IP) terminal Dterm Desktop Telephone (analog or digital)
DTG Digital Tone Generator
DTI Digital Trunk Interface
FAC Forced Account Code
FCC Federal Communications
Commission American regulation office
FD Floppy Disk
FDA Forwarded - All calls
FDB Forwarded - Busy
FDN Forwarded - No answer
FG Frame Ground
FGD Feature Group D format Signalling format for ANI.
FLF Free Location Facility OIA related, Desksharing look-a-like.
NOT available for IPS 2000
FP Firmware Processor Compare with PMC
FX Foreign Exchange Specific part of PSTN; US only
HDT Hold Tone
HWT howler tone Alarm tone
ICH ISDN channel handler
ICI Incoming Call Identification
ICM Intercom
IEC International Electro-technical
Commission
ILC ISDN line card
IP Internet Protocol IP Internet Protocol
IPM Indications per minute For flashing lamps / LEDs
IPS Internet Protocol Server
IPT IP trunk
IPX Internet Protocol eXchange
IVS Integrated Voice Server

v
Abbr. NEC
Description NEC
Abbr. PBC
Description / Remarks PBC
KF Key Feauture (registration) Key systems are operating directly on
outside lines.
KTF Key Transfer Facility OAI related.
LAN Local Area Network LAN Local Area Network
LCR Least Cost Routing LCCR Least cost call routing : number analysis
development manner
LDN Listed Directory Number
LDT Loop Dial trunk
LEN Line Equipment Number EHWA Equipment hardware Address : PIM nbr (0 ~
7)+ Port nbr (00 ~ 63) LEN = (000 ~ 763)
LT Line/Trunk
MAT Maintenance Administration Terminal OMM Operation Maintenance module : PC
needed in terminals mode
MB Make Busy SETOUT Set to Out Of Service : Out of Service / Not
installed situation for reset or maintenance
MCI Message Center Interface Interface for Voice Mail system
MEM Main Memory
MFG
MFR MF receiver / MFC receiver/sender
MIB management Information Base
MIC Microphone Microphone or its key
MIS management Information System
MJ Major (alarm)
MLDT Melody Trunk
MN Minor (alarm)
MOC OM terminal window, part of MATWorX
MP Main Processor Compare with CPU
MRF Mode Reset Facility OAI related.
MSF Mode Set Feature OAI related.
MSG Message
NEAX NEC PBX SOPHO
NS Network Station
NTF Number Transfer Facility OAI related.
NTS Night Transfer Station Night Extension
OAI Open Application Interface CTI interface
ODT OD Trunk 2/4 wire E&M
ODT Outband Dialing Trunk
ONP Open Numbering Plan
OPC Origional Point Code Kind of Cluster ID; for originating office
OPR Operator Attendant
PAD (IP) Packet Assembler /
Disassembler Used for TDM / IP translation
PBR Push Button Receiver DTMF receiver
PBSND Push Button Sender DTMF sender
PC Point Code
PCK Pickup
PFT Power Failure Transfer
PIM Port Interface Module Shelf : comparable with CSM and PM
shelves
PLO Phase Locked Oscillator
PMS Property Management System PMS Property Management System (in hotel
environments)
PN Part Number For example PN-8DLCC board
PNA Phone line Network Alliance
PPS Pulses per second Used in pulse dialing
PROTIMS Proprietary protocol, used for building CCIS
PRT ISDN primary rate interface trunk
PS Personal Station
PS Portable Station NEC wireless system
QoS Quality of Service

vi
Abbr. NEC
Description NEC
Abbr. PBC
Description / Remarks PBC
RAS Registration Admission Status Registration Admission Status
RBT Ringback Tone
RC Room Cutoff
REN Ring Equivalence Number
RLS Release
ROT Reorder Tone
RPIM Remote PIM
RSC Route restriction Class
RST Restricted
RTP Real Time Protocol
SCF Switch Control Facility OAI related.
SDT Special Dial Tone
SLT Single Line Telephone Analog telephone
SMDR Station Message Detail Recording FDCR Full Detailed Call Recording
SMFN Status Monitor Facility (Notification) OAI related.
SMFR Status Monitor Facility (Request)
SOC System on chip
SP Soft Phone
SPID Service Profile ID (ISDN) BSP-ID Basic Service Profile ID (ISDN)
SPN Special Part Number
SSFM Service Set facility Monitor OAI related.
SSFR Service Set Facility Request OAI related.
SST Service Set Tone
STA Station
STN Station
TAH Trunk Appearance Hold
TAS Trunk Answer Any Station Pickup incoming calls in night mode
TCF Terminal Control Facility OAI related.
TCM (Deluxe) Travelling Class Mark
TDM Time division multiplexing
TDS Time division switching
TDSW Time Division Switch
TIC (Individual) Trunk identification Code Line numbers of trunk lines
TMF Terminal Multi-information transfer
Facility OAI related.
TMSF (Terminal) Mode Set Facility OAI related.
TNT Tone/Music source interface
TRF Transfer
TSW Time Switched
UAP User Application Processor
UCD Uniform Call Distribution Basic ACD. Distribution of calls based on
longest idle.
UNP Uniform Numbering Plan (Network) numbering plan
USOC User Service Order Code Other word for REN
VC Voice Compression
VCT Voice CODEC circuit card
VDSL Very high data rate Digital Subscriber
Line
VM Voice Mail
VOIP Voice over IP VOIP Voice over IP
WAN Wide Area Network WAN Wide Area Network
WATS Wide Area Telephone Service Specific part of PSTN, US only
WCS Wireless Communication System "Analog DECT"
WH White
WU Wake up
ZT Zone Transceiver For Wireless system

vii
Dterm icon Meaning
Hold
Transfer
Speaker
Answer
Redial
Conf(erence)
Recall
Feature
MIC
Message
Directory
- / +
Help
Exit

viii

NEAX 2000 IPS
Feature Programming Manual
TABLE OF CONTENTS
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INTRODUCTION .................................................................................................................. 1
PURPOSE .................................................................................................................... 1
OUTLINE OF THIS MANUAL ...................................................................................... 1
TERMS IN THIS MANUAL ........................................................................................... 2
PBX System Designation ................................................................................................... 2
Terminal Name .................................................................................................................... 2
REFERENCE MANUAL ............................................................................................... 3
HOW TO READ THIS MANUAL .................................................................................. 5
AVAILABLE VALUE OF FP/AP NUMBER .................................................................. 7
LINE EQUIPMENT NUMBER (LEN) ............................................................................ 10
CONDITIONS ON CARD/TERMINAL NUMBER ASSIGNMENT BY CM14 ............... 11
PB (DTMF) RECEIVER NUMBER ............................................................................... 14
PRECAUTIONS ........................................................................................................... 16
System Data Backup .......................................................................................................... 16
Office Data Conversion ...................................................................................................... 17
CHAPTER 1 BUSINESS FEATURES ................................................................................ 19
ACCOUNT CODE ........................................................................................................ 21
ADD-ON MODULE ....................................................................................................... 22
ALPHANUMERIC DISPLAY ........................................................................................ 25
ANALOG PORT ADAPTER ......................................................................................... 29
ANNOUNCEMENT SERVICE ...................................................................................... 32
ANSWER KEY ............................................................................................................. 43
ATTENDANT ASSISTED CALLING ............................................................................ 44
ATTENDANT CAMP-ON ............................................................................................. 45
ATTENDANT CONSOLE ............................................................................................. 47
SN716 DESKCON ................................................................................................................ 47
ATTENDANT CALLED/CALLING NAME DISPLAY ........................................................... 51
ATTENDANT CALL SELECTION ........................................................................................ 55
ATTENDANT DO NOT DISTURB SETUP AND CANCEL .................................................. 56
ATTENDANT INTERPOSITION CALLING/TRANSFER ..................................................... 57
ATTENDANT LISTED DIRECTORY NUMBER ................................................................... 58
ATTENDANT LOOP RELEASE ........................................................................................... 61
ATTENDANT PROGRAMMING ........................................................................................... 62
CALL QUEUING .................................................................................................................. 63
CALL SPLITTING ................................................................................................................ 64
CALL WAITING DISPLAY ................................................................................................... 65
COMMON ROUTE INDIAL .................................................................................................. 66

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TABLE OF CONTENTS
DIALED NUMBER IDENTIFICATION SERVICE (DNIS) ..................................................... 69
INCOMING CALL IDENTIFICATION ................................................................................... 71
INDIVIDUAL TRUNK ACCESS ............................................................................................ 72
MULTI-FUNCTION KEY ....................................................................................................... 73
MULTIPLE CONSOLE OPERATION ................................................................................... 74
PUSHBUTTON CALLING-ATTENDANT ONLY .................................................................. 75
SERIAL CALL ...................................................................................................................... 76
TRUNK GROUP BUSY DISPLAY ....................................................................................... 77
UNSUPERVISED TRUNK-TO-TRUNK TRANSFER BY ATTENDANT .............................. 78
ATTENDANT DELAY ANNOUNCEMENT ................................................................... 79
ATTENDANT OVERFLOW .......................................................................................... 81
ATTENDANT OVERRIDE ............................................................................................ 84
AUTHORIZATION CODE ............................................................................................ 86
AUTOMATED ATTENDANT ........................................................................................ 89
AUTOMATIC CALL DISTRIBUTION (ACD) ................................................................ 95
BUSY IN/BUSY OUT-ACD ................................................................................................... 98
CALL WAITING INDICATION-ACD ..................................................................................... 99
DELAY ANNOUNCEMENT-ACD ......................................................................................... 102
HUNT PAST NO ANSWER-ACD ......................................................................................... 106
IMMEDIATE OVERFLOW-ACD ........................................................................................... 106
PRIORITY QUEUING-ACD .................................................................................................. 107
QUEUE SIZE CONTROL-ACD ............................................................................................ 108
SILENT MONITOR-ACD ...................................................................................................... 109
AUTOMATIC CALL DISTRIBUTION (ACD) WITH
MANAGEMENT INFORMATION SYSTEM (MIS) ........................................................ 112
AUTOMATIC CAMP-ON .............................................................................................. 113
AUTOMATIC CHANGE TO DAYLIGHT SAVING TIME .............................................. 114
AUTOMATIC HOLD ..................................................................................................... 119
AUTOMATIC NUMBER IDENTIFICATION (ANI) ........................................................ 120
AUTOMATIC RECALL ................................................................................................ 127
BACKGROUND MUSIC ............................................................................................... 128
BOSS/SECRETARY CALLING ................................................................................... 130
BROKER’S CALL ........................................................................................................ 133
CALL BACK ................................................................................................................. 134
CALL FORWARDING .................................................................................................. 136
ATTENDANT CALL FORWARDING SET-UP AND CANCEL ............................................ 137
CALL FORWARDING-ALL CALLS ..................................................................................... 138
CALL FORWARDING-BUSY LINE ...................................................................................... 140
CALL FORWARDING-NO ANSWER .................................................................................. 142
CALL FORWARDING-DESTINATION ................................................................................ 147
CALL FORWARDING-OVERRIDE ...................................................................................... 148
MULTIPLE CALL FORWARDING-ALL CALLS .................................................................. 149
NOVEMBER/15/2006

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TABLE OF CONTENTS
MULTIPLE CALL FORWARDING-BUSY LINE ................................................................... 149
MULTIPLE CALL FORWARDING-NO ANSWER ............................................................... 149
SPLIT CALL FORWARDING-ALL CALLS .......................................................................... 150
SPLIT CALL FORWARDING-BUSY LINE .......................................................................... 154
SPLIT CALL FORWARDING-NO ANSWER ....................................................................... 158
GROUP DIVERSION ............................................................................................................ 165
CALL PARK ................................................................................................................. 166
CALL PARK-SYSTEM ......................................................................................................... 166
CALL PARK-TENANT ......................................................................................................... 168
CALL PICKUP ............................................................................................................. 169
CALL PICKUP-DIRECT ....................................................................................................... 169
CALL PICKUP-GROUP ....................................................................................................... 170
CALL PICKUP-DESIGNATED GROUP ............................................................................... 172
CALL REDIRECT ......................................................................................................... 173
CALL TRANSFER ....................................................................................................... 174
CALL TRANSFER-ALL CALLS .......................................................................................... 174
CALL TRANSFER-ATTENDANT ........................................................................................ 175
CALLER ID CLASS ..................................................................................................... 176
CALLER ID DISPLAY .................................................................................................. 186
CALLER ID-STATION ................................................................................................. 190
CALLER ID-STATION (ETSI-FSK) .............................................................................. 193
CAMP-ON .................................................................................................................... 195
CENTREX COMPATIBILITY ....................................................................................... 198
CID CALL BACK ......................................................................................................... 199
CID CALL ROUTING ................................................................................................... 202
CLASS OF SERVICE ................................................................................................... 211
CODE RESTRICTION .................................................................................................. 214
CONFERENCE (THREE/FOUR PARTY) ..................................................................... 219
CONFERENCE (SIX/TEN PARTY) .............................................................................. 221
CONFERENCE (EIGHT PARTY) ................................................................................. 223
CONFERENCE (32-PARTY) ........................................................................................ 228
GROUP CALL ......................................................................................................................233
MEET-ME CONFERENCE ................................................................................................... 238
CONSECUTIVE SPEED DIALING ............................................................................... 240
CONSULTATION HOLD .............................................................................................. 251
CUSTOMER ADMINISTRATION TERMINAL (CAT) ................................................... 252
DATA LINE SECURITY ............................................................................................... 254
DELAYED HOTLINE .................................................................................................... 255
DELAYED RINGING .................................................................................................... 257
DIAGNOSTICS ............................................................................................................. 258
DIAL BY NAME ............................................................................................................ 259
DIAL CONVERSION .................................................................................................... 267
NOVEMBER/15/2006

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TABLE OF CONTENTS
DIRECT DIGITAL INTERFACE ................................................................................... 270
SYSTEM OUTLINE .............................................................................................................. 270
DTI ........................................................................................................................................ 271
PLO ...................................................................................................................................... 272
SYSTEM CAPACITY ............................................................................................................ 273
HARDWARE REQUIRED .................................................................................................... 273
TIME SLOT ALLOCATION .................................................................................................. 274
DTI SPECIFICATIONS ......................................................................................................... 275
PROGRAMMING .................................................................................................................. 282
DIRECT INWARD DIALING (DID) ............................................................................... 297
DID CALL WAITING ............................................................................................................ 302
DID DIGIT CONVERSION .................................................................................................... 303
DID NAME DISPLAY ........................................................................................................... 309
DIRECT INWARD SYSTEM ACCESS (DISA) ............................................................. 311
CALL FORWARDING SET BY DISA .................................................................................. 315
DIRECT INWARD TERMINATION (DIT) ..................................................................... 321
DIRECT OUTWARD DIALING (DOD) ......................................................................... 322
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE ........... 325
DISTINCTIVE RINGING ............................................................................................... 327
DO NOT DISTURB ....................................................................................................... 346
ENHANCED 911 .......................................................................................................... 354
EXECUTIVE CALLING ................................................................................................ 360
EXECUTIVE OVERRIDE ............................................................................................. 361
EXTERNAL PAGING WITH MEET-ME ....................................................................... 362
FAX ARRIVAL INDICATOR ........................................................................................ 381
FLEXIBLE LINE KEY ASSIGNMENT .......................................................................... 384
FLEXIBLE NUMBERING PLAN .................................................................................. 388
FLEXIBLE RINGING ASSIGNMENT ........................................................................... 390
FORCED ACCOUNT CODE ........................................................................................ 394
GROUP CALL .............................................................................................................. 397
AUTOMATIC CONFERENCE (6/10 PARTY) ...................................................................... 397
2 WAY CALLING ................................................................................................................. 399
GROUP CALL BY PILOT NUMBER DIALING ............................................................ 400
GROUP LISTENING .................................................................................................... 403
HOLD ........................................................................................................................... 404
CALL HOLD ......................................................................................................................... 404
DUAL HOLD ......................................................................................................................... 405
EXCLUSIVE HOLD .............................................................................................................. 406
HOTLINE-INSIDE/OUTSIDE ........................................................................................ 407
INDIVIDUAL ATTENDANT ACCESS .......................................................................... 411
INTERCEPT ANNOUNCEMENT ................................................................................. 412
INTERCOM .................................................................................................................. 414

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TABLE OF CONTENTS
MANUAL INTERCOM .......................................................................................................... 414
AUTOMATIC INTERCOM .................................................................................................... 416
DIAL INTERCOM ................................................................................................................. 418
INTERNAL TONE/VOICE SIGNALING ....................................................................... 420
INTERNAL ZONE PAGING WITH MEET-ME .............................................................. 422
LAST NUMBER REDIAL ............................................................................................. 424
LEAST COST ROUTING-3/6 DIGIT ............................................................................ 425
LINE LOCKOUT ........................................................................................................... 440
LINE PRESELECTION ................................................................................................ 441
MAINTENANCE ADMINISTRATION TERMINAL (MAT) ............................................ 442
FAULT MESSAGE ............................................................................................................... 444
FAULT REPORT SCHEDULING ......................................................................................... 444
PASSWORDS ...................................................................................................................... 444
PEG COUNT ........................................................................................................................ 445
REMOTE MAINTENANCE ................................................................................................... 446
REMOVE AND RESTORE SERVICE .................................................................................. 446
STATION LINE STATUS DISPLAY ..................................................................................... 446
STATION/TRUNK STATUS ................................................................................................. 446
MESSAGE CENTER INTERFACE (MCI) .................................................................... 447
SYSTEM OUTLINE .............................................................................................................. 447
HARDWARE REQUIRED .................................................................................................... 451
SYSTEM OPERATION ......................................................................................................... 452
PROGRAMMING .................................................................................................................. 461
MESSAGE REMINDER ............................................................................................... 473
MESSAGE WAITING ................................................................................................... 477
MISCELLANEOUS TRUNK ACCESS ......................................................................... 480
CCSA ACCESS .................................................................................................................... 480
CODE CALLING EQUIPMENT ACCESS ............................................................................ 481
DICTATION EQUIPMENT ACCESS .................................................................................... 483
FOREIGN EXCHANGE (FX) ACCESS ................................................................................ 484
RADIO PAGING EQUIPMENT ACCESS ............................................................................. 485
WIDE AREA TELEPHONE SERVICE (WATS) ACCESS ................................................... 491
MOBILITY ACCESS .................................................................................................... 492
MULTILINE TERMINAL ATTENDANT POSITION ...................................................... 507
MULTIPLE LANGUAGE DISPLAY ............................................................................. 515
MUSIC ON HOLD ........................................................................................................ 519
NIGHT SERVICE .......................................................................................................... 527
ATTENDANT NIGHT TRANSFER ....................................................................................... 527
CALL REROUTING .............................................................................................................. 528
DAY/NIGHT MODE CHANGE BY STATION DIALING ....................................................... 529
DAY/NIGHT MODE CHANGE BY SYSTEM CLOCK .......................................................... 531
JANUARY/20/2006

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TABLE OF CONTENTS
NIGHT CONNECTION-FIXED .............................................................................................. 538
NIGHT CONNECTION-FLEXIBLE ....................................................................................... 538
OVERFLOW FOR TAS QUEUE .......................................................................................... 539
QUEUE LIMIT FOR TAS ...................................................................................................... 540
TRUNK ANSWER ANY STATION (TAS) ............................................................................ 543
NO CID CALL ROUTING ............................................................................................. 548
OFF-HOOK ALARM .................................................................................................... 553
OFF-PREMISES EXTENSIONS .................................................................................. 554
PAD LOCK ................................................................................................................... 555
PERIODIC TIME INDICATION TONE .......................................................................... 559
POOLED LINE ACCESS ............................................................................................. 560
PRIORITY CALL .......................................................................................................... 562
PRIVACY ...................................................................................................................... 563
PRIVATE LINES .......................................................................................................... 565
PROPRIETARY MULTILINE TERMINAL .................................................................... 566
AUTOMATIC IDLE RETURN ............................................................................................... 574
CALLING NAME AND NUMBER DISPLAY ........................................................................ 575
DYNAMIC DIAL PAD ........................................................................................................... 576
GROUP FEATURE KEY ...................................................................................................... 577
MULTIPLE LINE OPERATION ............................................................................................ 578
MUTE KEY ........................................................................................................................... 579
MY LINE NUMBER DISPLAY .............................................................................................. 580
PRESET DIALING ................................................................................................................ 581
PRIME LINE PICKUP ........................................................................................................... 582
RECALL KEY ....................................................................................................................... 583
RELAY CONTROL FUNCTION KEY ................................................................................... 584
RING FREQUENCY CONTROL .......................................................................................... 586
RINGING LINE PICKUP ....................................................................................................... 590
SOFT KEY ............................................................................................................................ 591
VOLUME CONTROL ............................................................................................................ 595
REMOTE HOLD ........................................................................................................... 596
RETURN MESSAGE SCHEDULE DISPLAY .............................................................. 598
ROUTE ADVANCE ...................................................................................................... 599
SAVE AND REPEAT ................................................................................................... 600
SECURITY ALARM ..................................................................................................... 601
SEMI-AUTOMATIC CAMP-ON .................................................................................... 602
SET RELOCATION ...................................................................................................... 604
SHORT MESSAGE SERVICE (SMS) .......................................................................... 605
SINGLE DIGIT FEATURE ACCESS CODE ................................................................ 606
SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS) ................................... 609
STACK DIAL ................................................................................................................ 610
STATION HUNTING .................................................................................................... 612
DECEMBER/02/2005

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TABLE OF CONTENTS
STATION HUNTING-CIRCULAR ......................................................................................... 612
STATION HUNTING-TERMINAL ......................................................................................... 613
STATION HUNTING-SECRETARIAL .................................................................................. 614
STATION MESSAGE DETAIL RECORDING (SMDR) ................................................ 615
SYSTEM OUTLINE .............................................................................................................. 615
SYSTEM CAPACITY ............................................................................................................ 620
COMBINATION OF SMDR SERVICE .................................................................................. 621
HARDWARE REQUIRED .................................................................................................... 622
PROGRAMMING SUMMARY .............................................................................................. 623
PROGRAMMING .................................................................................................................. 624
STATION SPEED DIALING ......................................................................................... 665
STEP CALL .................................................................................................................. 674
SUPERVISORY CONTROL OF PERIPHERAL EQUIPMENT .................................... 675
SYSTEM CLOCK SETUP BY STATION DIALING ...................................................... 676
SYSTEM SPEED DIALING .......................................................................................... 677
TENANT SERVICE ...................................................................................................... 685
TIE LINES .................................................................................................................... 688
TIE LINE TANDEM SWITCHING ................................................................................. 697
TIMED FORCED RELEASE ........................................................................................ 698
TIMED QUEUE ............................................................................................................. 700
TIMED REMINDER ...................................................................................................... 701
TRUNK-DIRECT APPEARANCES .............................................................................. 709
TRUNK QUEUING-OUTGOING .................................................................................. 715
TRUNK-TO-TRUNK CONNECTION ............................................................................ 716
UNIFORM CALL DISTRIBUTION (UCD) ..................................................................... 720
BUSY IN/BUSY OUT-UCD ................................................................................................... 723
CALL WAITING INDICATION-UCD ..................................................................................... 724
DELAY ANNOUNCEMENT-UCD ......................................................................................... 727
HUNT PAST NO ANSWER-UCD ......................................................................................... 732
IMMEDIATE OVERFLOW-UCD ........................................................................................... 732
PRIORITY QUEUING-UCD .................................................................................................. 732
QUEUE SIZE CONTROL-UCD ............................................................................................ 732
SILENT MONITOR-UCD ...................................................................................................... 733
UNIFORM NUMBERING PLAN (UNP)-VOICE AND DATA ........................................ 736
VARIABLE TIMING PARAMETERS ........................................................................... 744
VOICE GUIDE .............................................................................................................. 745
VOICE MAIL INTEGRATION ....................................................................................... 748
VOICE MAIL TRANSFER ............................................................................................ 752
WHISPER PAGE .......................................................................................................... 754
CHAPTER 2 HOTEL FEATURES ...................................................................................... 755
HOTEL SYSTEM OUTLINE ......................................................................................... 756
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TABLE OF CONTENTS
HOTEL SYSTEM CAPACITY ...................................................................................... 761
HOTEL SYSTEM SPECIFICATIONS .......................................................................... 762
HOTEL FEATURE LIST ............................................................................................... 764
HOTEL SYSTEM PROGRAMMING SUMMARY ......................................................... 766
HOTEL SYSTEM PROGRAMMING ............................................................................ 767
PRECAUTION ......................................................................................................................767
STATION NUMBER DATA LOADING ................................................................................. 767
DIGITS OF STATION NUMBER .......................................................................................... 767
AP INITIALIZATION (PN-AP00-B WITH AP00 PROGRAM) .............................................. 768
AP CONTROLLED STATIONS ............................................................................................ 769
AP INITIALIZATION (PN-AP00-B/PN-AP00-D WITH MRCA PROGRAM) ......................... 770
HOTEL FEATURE PROGRAMMING .................................................................................. 771
AUTOMATIC WAKE UP ...................................................................................................... 772
CHECK IN/CHECK OUT ...................................................................................................... 780
DIRECT DATA ENTRY ........................................................................................................ 786
DO NOT DISTURB-HOTEL/MOTEL .................................................................................... 788
DO NOT DISTURB-SYSTEM ............................................................................................... 794
HOTEL/MOTEL ATTENDANT CONSOLE .......................................................................... 798
HOTEL/MOTEL DID NUMBER ALLOCATION TO GUEST STATION ............................... 799
HOTEL/MOTEL FRONT DESK INSTRUMENT ................................................................... 800
HOTEL/MOTEL TOLL RESTRICTION CHANGE-GUEST STATION ................................. 807
HOUSE PHONE ................................................................................................................... 809
MAID STATUS .....................................................................................................................810
MESSAGE REGISTRATION ................................................................................................ 815
MESSAGE WAITING ........................................................................................................... 818
PROPERTY MANAGEMENT SYSTEM INTERFACE ......................................................... 821
ROOM CUTOFF ................................................................................................................... 832
ROOM STATUS ................................................................................................................... 837
SINGLE DIGIT DIALING ...................................................................................................... 838
APPENDIX A TERMINAL KEY ASSIGNMENT ................................................................. A1
Dterm85/DtermIP Key Numbers ................................................................................... A2
Dterm75 Key Numbers ................................................................................................. A8
Dterm65 Key Numbers ................................................................................................. A11
DESKCON Key Numbers ........................................................................................... A16
DSS Console Key Numbers ....................................................................................... A17
Add-On Module Key Numbers ................................................................................... A19
APPENDIX B CHARACTER CODE TABLE ...................................................................... B1
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INTRODUCTION
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INTRODUCTION
PURPOSE
This manual explains the feature programming and hardware requirements for each business and hotel ser-
vice feature in the NEAX 2000 IPS.
OUTLINE OF THIS MANUAL
This manual consists of two chapters and three appendixes. The following paragraphs summarize Chapters
1 and 2, and Appendixes A through B.
CHAPTER 1 BUSINESS FEATURES
This chapter explains the programming procedure and hardware requirements for
Business Features in this system.
CHAPTER 2 HOTEL FEATURES
This chapter explains the system outline, system capacity, system specifications,
system programming and hardware requirements for the Hotel System.
APPENDIX A TERMINAL KEY ASSIGNMENT
This appendix contains the key number layout of each Dterm, DESKCON, DSS
Console, and Add-On Module.
Refer to this appendix to assign a key function by CM90 or CM97 in Chapter 1 and
Chapter 2.
APPENDIX B CHARACTER CODE TABLE
This appendix contains the character code table to set a station name displayed on
Dterm or Attendant Console.
JULY/01/2006
PURPOSE/OUTLINE OF THIS MANUAL

INTRODUCTION
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TERMS IN THIS MANUAL
PBX System Designation
PBX system is designated as “PBX” or “system” usually.
When we must draw a clear line between the PBX systems, they are designated as follows.
2000 IPS : NEAX 2000 IPS INTERNET PROTOCOL SERVER
2400 IPX: NEAX 2400 IPX Internet Protocol eXchange
IPSDMR : NEAX IPSDMR INTERNET PROTOCOL SERVERDMR
IPSDM : NEAX IPSDM INTERNET PROTOCOL SERVERDM
Terminal Name
The following IP terminals are designated as “DtermIP” usually, unless we need to mention the type of ter-
minal in particular.
DtermIP (IP Adapter Type)
DtermIP (IP Bundled Type)
DtermIP INASET
DtermSP20
DtermSP30
NOTE: Dterm75 (Series E)/Dterm85 (Series i) terminal can be used as the IP terminal by attaching the
IP Adapter (IP Enabled Dterm). This terminal provides users with all features currently avail-
able in DtermIP.
DECEMBER/02/2005
TERMS IN THIS MANUAL