Piper SBH-2-P User manual

HEATED BASE AND PLATE DISPENSERS
SBH-2-P, SBH-2-WB, SBH-2-PWB, SBH-3-P, SBH-3-WB
Installation and Operating Manual
For service information call 800-544-3057
Please have the following information available before calling. Information can be found
on the identification/certification tag:
•Model Number
•Serial Number
•Date of Purchase
•Part Description and number as shown in parts list
IMPORTANT INFORMATION
READ BEFORE USE
Piper Products, Inc
300 South 84th Avenue
Wausau, WI 54401
Phone: [phone] . FAX: [phone]
This manual contains important safety information concerning the maintenance, use and operation of this product.
Failure to follow these instructions could result in damaging equipment, voiding the warranty, serious injury or even death.

WARNING, TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK)
NO USER-SERVICEABLE PARTS INSIDE
REPAIR SHOULD ONLY BE DONE BY AUTHORIZED SERVICE PERSONNEL ONLY
WARNING
RISK OF FIRE OR ELECTRIC SHOCK
DO NOT OPEN !
!
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to
alert the user to the presence of uninsulated “dangerous voltage” within the product’s
enclosure that may be of sufficient magnitude to constitute a risk of fire or electric shock to
persons.
The exclamation point with an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the literature
accompanying the appliance.

TABLE OF CONTENTS
INTRODUCTION
FREIGHT DAMAGE CLAIMS
DISPENSER SPECIFICATIONS
INSTALLATION
START-UP AND OPERATION
MAINTENANCE
GENERAL CLEANING
SILO REMOVAL AND ADJUSTMENT
TROUBLESHOOTING GUIDE
SBH-2-P AND SBH-2-WB EXPLODED VIEW
SBH-2-PWB EXPLODED VIEW
SBH-3-P AND SBH-3-WB EXPLODED VIEW
ADIN-1010-SBH DROP IN EXPLODED VIEW
WIRING DIAGRAM SBH-2-P AND SBH-2-WB
WIRING DIAGRAM SBH-2-PWB
WIRING DIAGRAM SBH-3-P AND SBH-3-WB
WARRANTY
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INTRODUCTION
Congratulations! You have just purchased one of the finest pieces of equipment on the market today. Be-
fore installing or operating your new Piper equipment, you should read through this manual. This manual
should be retained for further reference as it contains installation and operating instructions, service tips,
part lists and warranty information.
For your safety, read and follow all cautions and warnings.
FREIGHT DAMAGE CLAIMS
Your Piper equipment was carefully inspected and packed before leaving our factory. The transportation
company assumes full responsibility for safe delivery of this equipment. Piper Products cannot assume
responsibilities for damage or loss incurred in transit. Visible damage or loss should be noted on the
freight bill and signed by the person making the delivery.
A freight claim should be filed immediately with the transportation company. If damage is unnoticed or
concealed until equipment is unpacked, notify the transportation company immediately and tell them you
want to file a concealed damage claim. This must be done within five (5) days after delivery was made. Be
sure to retain all packing material and cartons.
WARNING
Installation of this equipment should be done only by persons qualified or licensed to install
electrical equipment. All electrical and plumbing must meet local, state, and federal codes.
Adjustments and service work should be performed only by a qualified service technician. Service
is available through Authorized Piper Parts and Service Distributors throughout the United States.
Call or write Piper Products, Inc. for the name of the nearest distributor.
This equipment is intended for commercial use only. Not for household use. Use of other than
genuine Piper replacement parts or service work performed by other than an authorized Piper
service agent will void the warranty.
Do not use any corrosive cleaners. Piper only approves soap and water for cleaning stainless
steel.
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DISPENSER SPECIFICATIONS
Model #
# of
Tubes
Approximate
Capacity
ea. tube/total
Overall Dimensions Ampage NEMA
Plug #
Shipping
Weight
Watts 208V 240V
D W H
SBH-2- P 2 75/90 24 3/4" 35 1/4" 43" 3200 15.3 13.3 6-20P 300 lbs.
SBH-2-WB 2 60/120 24 3/4" 35 1/4" 43" 3200 15.3 13.3 6-20P 300 lbs.
SBH-2-PWB 3 75P/60WB/105 24 3/4" 35 1/4" 43" 3200 15.3 13.3 6-20P 300 lbs.
SBH-3-P 3 75/135 24 3/4" 50 1/4" 43" 4800 23 20 6-30P 425 lbs.
SBH-3-WB 3 60/180 24 3/4" 50 1/4" 43" 4800 23 20 6-30P 425 lbs.
Unit shall come with 6’ #14-AWG cord set for 208/240V applications.

INSTALLATION
ELECTRICAL CONNECTION
WARNING!!!! DO NOT USE EXTENSION CORDS (VOIDS WARRANTY)
Ground:
The electrical outlet must be provided with an efficient ground, and the voltage and the frequency of the
electrical line matches those indicated on the data plate.
If unsure about the efficiency of the ground, have your electrical circuit checked by a qualified
technician.
Supply Voltage
When the heater is operating check that the supply voltage is not dropping or increasing under/over 10%
the rated voltage.
The manufacturer is not responsible for damages or accidents arising
from the misuse or disregard of electrical connections.
• Carefully remove unit from carton or crate. Remove all loose packing materials, making sure that no
small parts or accessories are lost. Inspect the unit for concealed damage before discarding packing
materials.
• It is the responsibility of the installer to comply with all local codes.
• Unlock brakes on casters and roll unit to area where it is to be used.
• Check unit nameplate for electrical requirements. Make sure that the thermostats are all set to the
“OFF” position. Connect the electrical power cord and plug to a properly sized power source of the
correct voltage.
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START-UP AND OPERATION
• Load the bases into the silos. Approximately 60 Diamond D-8000 bases fit in each silo. Close silo lids.
You may need to adjust the springs for the proper alignment. (See spring adjustment section, page 5)
• To energize the system, locate the power supply cord and connect it to a proper electrical supply
source.
• Activate by moving the toggle switch to the “ON” position
• Allow bases to pre-heat for approximately two (2) hours.
• Heating elements will go on and off during heat up time. This is normal to prevent overheating.
Blowers work at all times.
DO NOT Handle hot base without gloves or plungers. Base surface
temperature is 300° F. Plate temperature is 180° F.
Control Adjustment
Plate heaters come preset at 180 degrees and wax bases come preset at 300 degrees. To adjust the set
point, hold the set button for 2 seconds. SP1 will be displayed and then the set point, adjust to desired set
point. For the combination units only, follow the same procedure for SP2. The control has a lock so the
user cannot set above 300 degrees.
• De-energize the system by flipping the power control switch “OFF” and disconnect power supply.

MAINTENANCE
To obtain the best performance from your equipment, it should be cleaned daily and maintained in good
condition.
PERSONAL PROTECTION:
Check your company safety and environmental policy before cleaning or servicing.
Safety Tip! : Utilize protective gloves and safety glasses
ELECTRICAL POWER:
Before performing EXTENDED CLEANING where electrical components can become wet, the power
switch must be turned to OFF and the unit disconnected from the power source.
WARNING: Do not use any chlorinated or highly caustic cleaners, acids, ammonia or other
corrosive cleaners. These may cause corrosion and/or damage to the stainless steel. Piper
only approves soap and water for cleaning stainless steel. Do not allow water to stand in wells
for long periods of time. Well must be emptied and cleaned after every serving period.
GENERAL CLEANING
CAUTION: BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution
when touching these areas.
CAUTION: Prior to cleaning or maintenance, turn all switches “OFF” and disconnect the
power.
Stainless Steel and Aluminum:
• It is necessary that the toggle switch be in the “OFF” position and the electrical supply cord be
removed.
• Allow the unit to cool.
• Remove all bases.
• Wipe entire unit using a clean cloth or sponge with mild detergent.
• Piper only approves soap and water for cleaning stainless steel.
NOTICE: Do NOT use chlorinated cleaners.
WARNING: The interior of the heater is very hot. DO NOT attempt to service units or
reach into silos unless heaters have been disconnected from power source and allowed
to cool down.
WARNING: Do not splash or pour water onto the warmer control panel and wiring.
CAUTION: Possible shock hazard may result and unit may be damaged should
electrical components become wet.
CAUTION: Never spray wash unit or use chlorine or other caustic cleaners.
• You may also remove the Dispenser Drop-Ins to clean the inside of the units.
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SILO REMOVAL AND ADJUSTMENT
Each self-leveling unit has internal springs that are field-adjustable without the use of tools. Remove the
lids and lift out the self-leveling dispenser through the top to expose springs. Adjust springs equally on
each side following the diagram below. Adjustment is set at the factory for most stainless steel wax base
plates.
If the top dish does not remain at a constant level as dishes are added or removed, then
adjustments should be made as follows:
• Allow unit to cool down before removing dishes from dispenser, then remove dispenser
from unit.
• If the dish level is rising as dishes are added, disengage springs following the diagram
below.
• If the dish level is falling as dishes are added, engage additional springs following the
diagram below.
• Spring configuration must remain symmetrical for proper movement.
SPRING ARRANGEMENTS
Note: Spring sections should look like one of the above
illustrations. ALL sections should be configured the same.

SYMPTOMS POSSIBLE CAUSE REMEDIES
Switch light does not go on
Unit not plugged in Plug cord into receptacle
Breaker is Off Turn on power
Bad power switch Replace switch
Loose wiring Check wiring
Power on / No heat
Open Hi-limit switch Replace Hi-limit switch
Defective thermostat Replace thermostat
Defective heater Replace heater element
Blowers not operating
Check power Switch off - Turn on
Blower faulty Replace blower
Loose wiring Check wiring
TROUBLESHOOTING GUIDE
If problems are not found by the following checks, then you should contact your Authorized Parts and
Service Dealer for service. They have the necessary parts and training to repair your unit quickly and
efficiently.
DANGER: Disconnect all power to unit before servicing.
Call Piper Products directly at 800-544-3057 if you need further assistance.
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SBH-2-P AND SBH-2-WB PARTS BREAKDOWN
ITEM
NO. PART NUMBER DESCRIPTION
1 12-0006072-000 Removable Back Panel 2 12-0006077-000 Element Cover 3 12-0006081-000 Removable Control Panel Back 4 12-0006082-000 Cord Holder 5 12-0006083-000 Switch Panel 6 0118589 Handle, 18” Long 7 13-700442 Motor: 208v, 3200rpm 8 BH2-3-CF21 Fan Blade, Fasco 5FL727-2 9 13-700411 3200W Element
10 0111878 Cord: SJTO 14/3 10’ w/ 6-20P 11 13-700404 MT-519E Controller 12 BH2-3-CF01 On/Off Switch, Meal Time 13 13-700402 350F Thermostat 14 13-700403 1/4” NPT Cord Grip (.188 - .250”) 15 13700370 7/8” Black Corner Bumper 16 CSTR-5PPD 5” Performa Plate “Donut” Caster 17 CSTR-5PPDB 5” Perfoma Plate “Donut” Caster w/ Brake 18 11-0000793-000 ADIN-1010 Drop-In (Plates) 19 11-0000795-000 Hinged Lid Assembly
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SBH-2-PWB PARTS BREAKDOWN
ITEM
NO. PART NUMBER DESCRIPTION
1 12-0006072-000 Removable Back Panel 2 12-0006077-000 Element Cover 3 12-0006081-000 Removable Control Panel Back 4 12-0006082-000 Cord Holder 5 12-0006083-000 Switch Panel 6 0118589 Handle, 18” Long 7 13-700442 Motor: 208v, 3200rpm 8 BH2-3-CF21 Fan Blade, Fasco 5FL727-2 9 13-700409 1600W Element
10 0111878 Cord: SJTO 14/3 10’ w/ 6-20P 11 13-700404 MT-519E Controller 12 BH2-3-CF01 On/Off Switch, Meal Time 13 13-700153 8-32 x 3/8LG SS SELF CUT 14 13-700402 350F Thermostat 15 13-700403 1/4” NPT Cord Grip (.188 - .250”) 16 13700370 7/8” Black Corner Bumper 17 CSTR-5PPD 5” Performa Plate “Donut” Caster 18 CSTR-5PPDB 5” Perfoma Plate “Donut” Caster w/ Brake 19 11-0000793-000 ADIN-1010 Drop-In (Plates) 20 11-0000793-001 ADIN-1010 Drop_in (Was Bases) 21 11-0000795-000 Hinged Lid Assembly