Pitney Bowes SHG7 Manual

Cross-Cut Shredder
SHG7
Operator Guide
SV62931 Rev. C

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©2013 Pitney Bowes Inc.
SV62931 Rev. C
June 28, 2013
Due to publication lead times and continuing product development, this manual may not reflect final product release configurations
and recommended service procedures. Equipment and material specifications as well as performance features are subject to change
without notice. Available product features may vary, depending on machine model, system software level and system setup. Some
product features may be country specific.
Company names, products or services mentioned herein may be protected by trademarks, registered trademarks or service marks and
are the property of their respective owners.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or
transmitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.

SV62931 Rev. C | Operator Guide
4 | SHG7 Cross-Cut Shredder
Contents
Safety Information ...................................................................................................................5
Important Safety Notes......................................................................................................5
System Power Notes .........................................................................................................6
Compliance Information.....................................................................................................6
Service and Support ...............................................................................................................7
Technical Support ..............................................................................................................7
Supplies.............................................................................................................................7
Pitney Bowes Supply Line .................................................................................................7
SHG7 Cross-Cut Shredder Overview......................................................................................8
SHG7 Specifications and Technical Data ..........................................................................9
Parts of the Machine..............................................................................................................10
Operation...............................................................................................................................13
Switching the Machine On...............................................................................................13
Feeding of Single Sheets.................................................................................................13
Emptying the Receptacle.................................................................................................14
Dynamic Load Display..................................................................................................... 14
Maintenance ..........................................................................................................................15
Cleaning the Material Sensor Photocells.........................................................................15
Lubricating the Cutter Blades ..........................................................................................15
Automatic Energy Saving ...............................................................................................15
Cleaning the Photocells ..................................................................................................16
Emptying the Collection Bin.............................................................................................16
Malfunctions ..........................................................................................................................17
Material Jam in the Machine............................................................................................17
Light Barrier Covered When Door Opened......................................................................17
Fault Check List...............................................................................................................17
Troubleshooting .....................................................................................................................18
Motor Overload................................................................................................................18
Material Jam ....................................................................................................................18
Paper ...............................................................................................................................18
Material Sensors Blocked When Collection Bin Opened................................................. 18
Electrical Fault .................................................................................................................18
Check List........................................................................................................................18

Operator Guide | SV62931 Rev. C
SHG7 Cross-Cut Shredder | 5
Safety Information
Familiarize yourself with proper procedures and methods before you install, operate or repair the
system to avoid personal injury or damage to the equipment.
Important Safety Notes
Before operating, please read the Operating Manual!
WARNING! The machine may not be operated by more than one person at any given
time. The machine was designed for safe operation by one person only.
WARNING! During the shredding process no other work may be performed on the
machine (for example cleaning, etc.).
WARNING! The machine is not a toy, and is not suitable for use by children.
The overall technical safety concept of this machine (dimensions, feed openings, emergency
shutdown devices etc.) does not provide for any guarantee regarding hazard-free operation by
children.
WARNING! Danger of injury. Keep all loose articles of clothing, ties, jewelry,
long hair or other loose objects away from opening!
WARNING! Danger of injury. Never insert fingers into opening.
WARNING! Moving parts can crush and cut fingers.
WARNING! In case of danger switch the machine off by the power switch, or unplug the
machine.
WARNING! Always unplug the machine from the AC outlet before opening the machine!.
Repairs may only be performed by trained personnel.

SV62931 Rev. C | Operator Guide
6 | SHG7 Cross-Cut Shredder
System Power Notes
• Use the power cord supplied with the machine chassis at the power entry and plug it into a
properly grounded (earthed) and easily accessible wall outlet located near the machine. Failure
to properly ground (earth) the machine can result in severe personal injury and/or fire.
• The power cord wall plug is the primary means of disconnecting the machine from AC power
supply for Lock Out/Tag Out.
• DO NOT use an adapter plug on the line cord or wall outlet.
• DO NOT remove the ground pin from the line cord.
• The machine will be connected to a dedicated 20 Amp AC power line. A 20 Amp receptacle is
shown. DO NOT route the power cord over sharp edges or trap it between furniture.
• Ensure there is no strain on the power cord where it becomes jammed between the equipment,
walls or furniture.
• Be certain the area in front of the wall receptacle into which the machine is plugged is free from
obstruction.
• Ensure there is no strain on the power cord where it becomes jammed between the equipment,
walls or furniture.
• For Input modules and Output modules - power is distributed from the chassis. Use the AC
connectors supplied with the modules to connect to system power. Do not connect external
devices to the inserter.
Compliance Information
United States
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult Pitney Bowes Service or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Operator Guide | SV62931 Rev. C
SHG7 Cross-Cut Shredder | 7
Service and Support
Technical Support
This product is serviceable. Contact the appropriate service number for your country.
Availability Monday through Friday, 8:00 AM - 8:00 PM ET
Country Service Number Website Address
United States 1-800-522-0020
follow the prompts
www.pb.com Pitney Bowes
1 Elmcroft Road
Stamford, CT 06926
Canada 1-800-672-6937
follow the prompts
www.pitneybowes.ca Pitney Bowes Canada
5500 Explorer Drive
Mississauga, ON L4W 5C7
Supplies
The following supplies are available for your cross-cut shredder:
Item Number Item Description
561-Q PB4 High Capacity Office Shredder Bags 23.62” x 19.68” x 39.37” x 0.002”
561-M Shredder Oil/Gallon Bottles Four 1 gallon bottles per box
561-R Shredder Container 22 ¾” W x 18 ¾” D x 24” H
Pitney Bowes Supply Line
Envelopes & Paper Ink and Toner Ofce Products Postage Meter Supplies Sealing Solutions Shipping & Receiving
http://www.pb.com/supplies E-mail: [email protected], 24 hours a day, seven days a week.
Order by Phone: [phone], M-F, 8 am - 7 pm EST.

SV62931 Rev. C | Operator Guide
8 | SHG7 Cross-Cut Shredder
SHG7 Cross-Cut Shredder Overview
The SHG7 is a cross-cut shredder with security level 6. It is a medium volume and high security shredder that
serves the shredding needs of organizations worldwide. NEVER run staples or paper clips through the SHG7.
Due to its high security shred size, running anything other than paper may result in permanent damage to
the cutting head and may void your warranty. With the speed of 54.3 ft/min, it can shred up to 11 sheets at 29
reams per hour. The SHG7 meets and exceeds NSA/CSS 02-01 Specifications. With a 16 inch feed opening, it
can also shred 11” x17” (A3) ledger paper size.
It has been developed with the best standards which makes it a highly safe product. It incorporates many
control features. Its dust proof cabin lets users operate it in clean environment. A 46.23 gallon capacity catch
basket is provided for holding shredding waste. The shredder does not work with full catch basket or if the door
is opened. The shredder alerts the user about it and resumes operation once the basket is being emptied and
door is closed.
Being an energy efficient shredder, it also has in-built power saving mechanism which switches off the
shredder after 10 minutes of inactivity to save the power. It also features DLS (Dynamic Load Sensor)
technology to deal with paper jams. The DLS detects the load created by the amount of paper in the cutting
cylinders. When the system is over loaded the unit reverses and the paper is released so the operator can
remove the paper and separate into smaller stacks to continue shredding. It weighs 198 pounds and is
mounted on casters for easy mobility.
CAUTION: The machine may only be used to shred paper! Shredding of other types of data
carriers and also of staples and paper clips may lead to injuries (for example due to splintering of
hard materials etc.) and damage to the machine (for example destruction of the cutter etc.).
WARNING! Do not use the shredder as a step ladder or as a seat. This may cause severe
injury and/or damage to the machine.
* 20-lb. bond = 75g/m2 sheet. Capacities vary depending on quality, weight, grain of paper and sufficient
power supply.

Operator Guide | SV62931 Rev. C
SHG7 Cross-Cut Shredder | 9
SHG7 Specifications and Technical Data
Shredded Piece Size 0.03x0.18 in.
Cutting Width 0.03x0.18 in.
Cutting Speed 9.05 in./sec
Cutting Capacity Capacity up to 11 sheets*
NOTE: Meets and exceeds NSA/CSS 02-01 Specifications - 11
sheets at 29 reams / hr.
Noise Level 52 db(A)
Use Time Up to 5 hours of shredding per day
Machine Dimensions Width: 25.98”, Depth: 22.05”, Height: 41.34”
Feed Opening/Working Width 16”
Bin Capacity 46.2 gal
Shreds Credit Cards No
Shreds Paper Clips No
Shreds Staples No
Shreds CDS and DVDS No
Power Consumption 1.9 kW
Supply Voltage 110 V
Weight approximately 198 lbs
* 20-lb. Bond = 75g/m2 sheet. Capacities vary depending on paper weight, quality, amount of ink coverage,
and a sufficient power supply.

SV62931 Rev. C | Operator Guide
10 | SHG7 Cross-Cut Shredder
Parts of the Machine
Figure 1 Parts of the Machine
4
Figure 2 Light Barrier
P.I.P.S™
Personal Injury Protection Shield™
11