Pivotel Thuraya SatSleeve User manual

Pivotel Thuraya Handset User Guide
If you require further assistance contact Pivotel Customer Care on 1300 882 448.
1300 882 448 | pivotel.com.au
SatSleeve >
XT-LITE >
XT-PRO DUAL >

Voicemail
Pivotel provides a voicemail service so you need never miss a call. The
voicemail number is [phone]. You can call this number from your phone
to setup your voicemail and then to retrieve your voicemail messages. To save
this number in your phone for easy access, you can manually enter it by
selecting Menu > Settings > Call > Voice mail > Enter ‘[phone]’ > OK.
You could also find the voicemail number in the SIM contact, go to Menu >
Contacts > Search > Voicemail.
SMS Text Messages
You can send SMS text messages from your phone to standard mobile
numbers in Australia and overseas. To send a text message, select Menu >
Messages > New message > Enter the text you want to appear in the text
message > Options > Send > Enter the recipient’s mobile number > Send.
Always enter the mobile number in the international format, for example an
Australian mobile number in the format +614XXXXXXXX, a New Zealand mobile
would be entered in the format +642XXXXXXX, and a US mobile number in the
format +1XXXXXXXXXX.
SMS Service Centre Number
The correct SMS service centre number must be stored in your phone in order to
send SMS text messages successfully. This number is stored in your Pivotel SIM
and will normally transfer to the phone automatically when the SIM is installed.
If you are unable to send SMS text messages please check the SMS service
centre number. Select Menu > Messages > Settings > Service center > The
first and highlighted number displayed must be ‘[phone]’. If the correct
number is not displayed you can enter the number by pressing Edit > Clear
until all is deleted > Enter ‘[phone]’ > Select Save. If the correct number
is displayed and you are still unable to send SMS text messages please call
Pivotel Customer Care on 1300 882 448.
SMS To Email
Pivotel Thuraya users can send an SMS message to an email recipient. Firstly,
change the SMS format from ‘SMS’ to ‘SMS to email’ by selecting Menu >
Messages > Settings > Format > Select ‘SMS to email’ > OK. Remember you
will need to change the SMS format back to SMS before you can send a SMS.
To send SMS to email, select Menu > Messages > New Message > Enter the
text you want to appear in the email > Options > Send > Enter the recipient’s
email address > OK > Edit the Email center to be ‘+2’ if this is the first time you’ve
sent SMS to email (this setting will remain for subsequent SMS to email) > Send.
Geo Reporting Settings
The XT-LITE is equipped with in-built GPS. You can configure to send an SMS
with a pre-defined message and GPS coordinates to a maximum of four
message recipients, when you activate Geo reporting by pressing and holding
the soft key .
To configure Geo Reporting, select Menu > Navigation > Geo reporting >
1. Enter the message recipient(s) by selecting Options > Add Recipient > Input
the mobile number of your SMS recipient or select from Contacts > OK
2. Choose the message interval by selecting Options > Message Intervals >
Choose frequency of outgoing messages (every 3 minutes to every 2 hours) > OK
If you set up messaging at a predetermined interval you will be charged for each
message according to your plan.
3. Enable SOS messaging by selecting Options > SOS message > On > OK
4. Enter the SOS message by selecting Options > Set up SOS message >
Enter the message up to 100 characters > OK
To deactivate Geo Reporting while in use, short press the soft key .
The Following Applies To The Thuraya XT-LITE Only
Thuraya XT-LITE offers satellite voice and SMS services at an
affordable price. XT-LITE does not support satellite data.
Pivotel makes your Thuraya satellite phone as easy to
use as a mobile phone with standard Australian mobile
numbers removing the need for complex dialling codes.
This guide will help you quickly and easily start using
your Pivotel Thuraya service. Before using your phone,
please refer to the user manual provided to ensure the
SIM is installed, the battery is charged and the phone is
outside with the antenna extended so it has a clear view
of the sky.
National Calls & Mobile Calls
To make a standard national call anywhere within the Australian mainland,
simply enter the area code and number – for example to call a fixed line
number in Queensland simply dial 07 XXXX XXXX and to dial a standard
national mobile number, including a call to another Pivotel Satellite number,
simply dial 04XX XXX XXX.
You can also dial 13, 1300 and 1800 numbers just as they are advertised
without any special codes to enter.
If you are offshore or overseas, dial the number in the format + <country code>
<area code> <phone number>. For example to call a fixed line number in
Queensland dial +617 XXXX XXXX and to dial a standard national mobile
number, including a call to another Pivotel Satellite number, dial +614XX XXX
XXX.
International Calls
To make an international call simply enter the number in the format + <country
code> <area code> <phone number>. Remember, if the area code has a
leading 0 then you must omit that when you enter the number – for example
to call the number 09 XXX XXXX in Auckland, New Zealand dial +649 XXX
XXXX or to call the number 415 XXX XXXX in California, USA dial
+1415XXXXXXX.
Storing Numbers
We recommend you store the contact numbers in your phone in the
international dialling format, so that you don’t experience difficulties when you
use your phone outside Australia or use your SIM in another phone.
For example, to save a fixed line number 07 XXXX XXX in Queensland you
should store the number in the format +617 XXXX XXXX or to save a mobile
number 04XX XXX XXX you should store the number in the format +614XX XXX
XXX.
That way you will be able to dial the number successfully wherever you are
calling from.
Using Your Pivotel Thuraya Service Outside Australia
If you are using your Pivotel Thuraya service outside Australia, check and
ensure that you are within the Thuraya coverage areas -
http://pivotel.com.au/thuraya_coverage
To dial a number local to the country you are in, you must dial the number in
International format. For example if you are in Indonesia and you want to dial
the number 0856 XXXX XXX in Indonesia you must dial +62856 XXXX XXX.
The Following Applies To ALL Thuraya Handsets
This includes the Thuraya XT-LITE, Thuraya SatSleeve+, Thuraya
SatSleeve Hotspot and Thuraya XT-PRO DUAL.

Voicemail
Pivotel provides a voicemail service so you need never miss a call. The
voicemail number is [phone]. You can call this number from your
SatSleeve app to setup your voicemail and then to retrieve your voicemail
messages. To save this number in your SatSleeve app for easy access, open
the SatSleeve app > Select More > Phone Settings - Calls > Voice mail > Enter
‘[phone]’ > Done.
SMS Text Messages
You can send SMS text messages from your SatSleeve app to standard mobile
numbers in Australia and overseas. To send a text message, open the
SatSleeve app, select Messages > New > Enter the recipient’s mobile number
and the text you want to appear in the text message > Send.
Always enter the mobile number in the international format, for example an
Australian mobile number in the format +614XXXXXXXX, a New Zealand mobile
would be entered in the format +642XXXXXXX, and a US mobile number in the
format +1XXXXXXXXXX.
SMS Service Centre Number
The correct SMS service centre number must be stored in your SatSleeve in
order to send SMS text messages successfully. This number is stored in your
Pivotel SIM and will normally transfer to the SatSleeve automatically when the
SIM is installed.
If you are unable to send SMS text messages please check the SMS service
centre number on the SatSleeve app. Select More > Phone Settings –
Messages > SMS Service center should be shown as ‘[phone]’. If the
correct number is not displayed, select Add > Enter ‘[phone]’ > Done
> Ensure this new number is selected. You can delete the incorrect number by
select Edit > Checkmark the incorrect number > Delete. If the correct number
is displayed and you are still unable to send SMS text messages please call
Pivotel Customer Care on 1300 882 448.
SMS To Email
Pivotel Thuraya users can send an SMS message to an email recipient. Open
the SatSleeve app, select Messages > New > Enter ‘+2’ in the recipient > Type
your message with the email address at the start of the message, followed by
a space, followed by the text you want to appear in the email > Send.
For example, to send an email saying ‘We arrived at camp safely’ to the email
address [email protected] your SMS message should say:
[email protected] We arrived at camp safely.
Satellite Data
You can connect to the internet using Thuraya GmPRS data on the SatSleeve.
Thuraya satellite data speed is up to 60/15kbps download/upload and is not
as fast as mobile data. To reduce your data costs and improve your internet
experience when using your SatSleeve - try the following tips at Pivotel
website: http://pivotel.com.au/satsleeve_data_tips
To connect to satellite data, you first need to set the APN to ‘pivinternet’. The
APN is not case sensitive. Open the SatSleeve app, select More > Network
Settings - GmPRS APN > Enter ‘pivinternet’ > select Done.
To turn satellite data on, select More > Tools – Satellite Data
1.
Enter the MAC address of the device using satellite data by selecting MAC
address > select ‘My phone’ if you are using your smart phone connected to
the SatSleeve & press ‘My MAC address’ and your phone MAC address will
automatically be populated in the field; or if you would like your computer to
access the satellite data, select ‘Other device’ and enter the MAC address
of your computer > Done
2.
Activate satellite data by sliding the bar to right. Observe that a ‘G’ symbol
appears next to the battery symbol on the top right corner. When the colour
of the G symbol changes from white to green, the satellite data is ready to use.
3. You can exit the SatSleeve app and use the browser or apps on your phone.
4.
When you are finished, open the SatSleeve app, select More > Tools –
Satellite Data > Deactivate Satellite Data by sliding the bar to left and the G
symbol will disappear.
Pivotel implements an automatic data bar with a pre-set usage threshold for all
satellite data services to mitigate bill shock. If you are unable to use your data,
please contact Pivotel Customer Care at 1300 882 448.
SOS Button Settings
The SatSleeve main unit has a dedicated SOS button and is pre-programmed
with ‘000’. In the event that you need to call emergency services, press the
SOS button. A call to the emergency number will be made even if you do not
have your smart phone connected to the SatSleeve.
If you are offshore or overseas and need to call an emergency service, dial 112
on the SatSleeve app.
The Following Applies To The Thuraya SatSleeve+ and Thuraya SatSleeve Hotspot Only
Thuraya SatSleeve turns your smartphone into a satellite phone and supports voice calls, SMS and data in satellite mode. We
recommend that you download the SatSleeve app while having mobile data or WiFi connectivity. Note: An incoming mobile call
to your smartphone will disconnect any active SatSleeve voice or data session.
Thuraya Satellite Coverage Map
With access in over 140 countries, Thuraya provides coverage across
Australia and many countries in Asia, Europe, the Middle East and Africa.
Thuraya has
powerful satellites,
enabling compact
satellite phones
with more
advanced features.”
“
Satellite Signal Tip!
In Australia, the SatSleeve works best when the
antenna is directed North West and has a clear path
to the sky with no obstruction.

Network Mode
You can select the network mode to have both satellite and mobile services
on at the same time, ‘SAT & GSM Always On’ or ‘SAT Only’ or ‘GSM Only’. To
configure the network mode select Menu > Network > Network selection.
1. Network mode > select ‘SAT & GSM Always On’ (you will need to insert
both satellite and mobile SIMs) or ‘SAT Only’ or ‘GSM Only’
2.
If you select ‘SAT & GSM Always On’, you need to configure ‘Outgoing
voice call’ and ‘Outgoing messages’ to ‘Always ask’ or ‘SAT’ or ‘GSM’ > OK.
3. If you select ‘SAT Only’ or ‘GSM Only’ then select OK to save.
Voicemail
Pivotel provides a voicemail service so you never miss a call. The voicemail
number is ‘[phone]’ for satellite services and ‘121’ for mobile services.
You can call this number from your phone to setup your voicemail and then to
retrieve your voicemail messages. To save this number in your phone for easy
access, follow the steps below. For satellite services, select Menu > Settings
> Call > SAT SIM > Voice mail > Clear All and manually enter ‘[phone]’
> OK. For mobile services, select Menu > Settings > Call > GSM SIM > Voice
mail > Enter ‘121’ > OK. You can divert the voicemail from your satellite
service to your mobile service or vice-versa, so you have only one number to
publish. For assistance, please call Pivotel Customer Care on 1300 882 448.
SMS Text Messages
You can send SMS text messages from your phone to standard mobile numbers
in Australia and overseas. To send a text message, select Menu > Messages >
New message > SMS > Enter the text you want to appear in the text message
> Options > Send > Enter the recipient’s mobile number > Send.
Always enter
the mobile number in the international format, for example an Australian
mobile number in the format +614XXXXXXXX, a New Zealand mobile would
be entered in the format +642XXXXXXX, and a US mobile number in the
format +1XXXXXXXXXX.
SMS Service Centre Number
The correct SMS service centre number must be stored in your phone in order
to send SMS text messages successfully. This number is stored in your Pivotel
SIM and will normally transfer to the phone automatically when the SIM is
installed. If you are unable to send SMS text messages please check the SMS
service centre number.
For satellite service, select Menu > Messages > Settings > SMS center > SAT
SIM > The number displayed must be ‘[phone]’. If the correct number is
not displayed you can edit by pressing Clear > Enter ‘[phone]’ > OK.
For mobile service, select Menu > Messages > Settings > SMS center > GSM
SIM > The number displayed must be ‘[phone]’. If the correct number
is not displayed you can edit by pressing Clear > Enter ‘[phone]’ > OK.
If the correct number is displayed and you are still unable to send SMS text
messages please call Pivotel Customer Care on 1300 882 448.
SMS To Email
Pivotel Thuraya users can send an SMS message to an email recipient. To do
so, you first need to set the email center number to ‘+2’ for satellite service
and ‘[phone]’ for mobile service.
For satellite services, select Menu > Messages > Settings > Email Center >
SAT > Clear All and manually enter ‘+2’ > OK. For mobile services, select
Menu > Messages > Settings > Email Center > GSM > Clear All and manually
enter ‘[phone]’ > OK. To send SMS to email, select Menu > Messages
> New message > SMS to Email > Enter the text you want to appear in the
email > Options > Send > Enter the recipient’s email address > Send.
Satellite Data
You can connect to the internet using Thuraya GmPRS data or mobile data.
Thuraya satellite data speed is up to 60/15kbps download/upload and mobile
data speed is 7.2/5.76Mbps download/ upload.
To connect to data, you first need to set the APN to ‘pivinternet’ for satellite
data and ‘vfinternet.au’ for mobile data.
For satellite services, select Menu > Settings > Data settings > GmPRS
Settings > Edit > Options > Add > Enter ‘pivinternet’ > OK > scroll down and
press OK to select the APN ‘pivinternet’ > Back and check that the correct
APN is shown > Save.
For mobile data services, select Menu > Settings > Data Settings > 2G/3G
settings > Edit > Options > Add > Enter ‘vfinternet.au’ > OK > scroll down and
press OK to select the APN ‘pivinternet’ > Back and check that the correct
APN is shown > Save.
Connect your phone to a laptop or PC and establish a satellite data connection
via the included USB data cable or mobile data connection via any micro USB
cable. This will allow you to use the browser of your laptop or PC. For further
instructions, please see Connect your XT-PRO DUAL guide-
http://pivotel.com.au/thurayaxtprodualdata
Pivotel implements an automatic data bar with a pre-set usage threshold for all
satellite data services to mitigate bill shock. If you are unable to use your data,
please contact Pivotel Customer Care at 1300 882 448.
Emergency Button Settings
The XT-PRO DUAL is equipped with GPS and a dedicated emergency button
which is under the safety cover on the right side of the phone. You need to
configure your phone to contact your recipients when you press the
emergency button.
To configure SOS, select Menu > SOS >
1.
Enter a call recipient by check-marking and entering a call recipient if you
want to make a call. Enter the number in the international format - for
example to call an emergency service, enter 112 or to call an Australian
fixed line number 07 XXXX XXXX enter the number in the format
+617 XXXX XXXX.
2.
Enter a message recipient by check-marking and entering a mobile number
or email address in Message recipient (s) if you want to send a text message
or email > Enter pre-configured SOS message in SMS and/or email. To send
a text message, enter the number of your chosen message recipient in the
international format - for example to enter an Australian mobile number 04XX
XXX XXX you would enter the number in the format +614XX XXX XXX.
To send an email message, enter the email address of your chosen message
recipient. A maximum of ten message/email recipients is permitted. The
content of emergency messages is automatically created by the phone.
3. Choose the Message Interval (from 3min to 24hours) >
4. Select the format in which your coordinates will be received >
5. Save.
Once SOS has been set up and at least one of either SOS Call or SOS
Message is check-marked, press the SOS button on the side of the phone to
activate. The SOS icon will be shown in the status bar as per your
configuration. To deactivate, press the right soft key ‘Stop SOS’ from the home
screen.
The Following Applies To The Thuraya XT-PRO DUAL Only
Thuraya XT-PRO DUAL is a dual-mode, dual-SIM phone that uses both a satellite SIM card and a mobile SIM card. This setup guide assumes
you are using Pivotel satellite and mobile SIM cards. If you are using another service provider for the mobile service, please contact the service
provider for the mobile network settings.