pleasant hearth L-24 User manual

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ELECTRIC
CRACKLING LOG
MODEL #L-24
C US
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
IMPORTANT INSTRUCTIONS
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING APPLIANCE
Français p. 12
Español p. 23
ATTACH YOUR RECEIPT HERE
Serial Number ________________________________ Purchase Date _________________________________
20-12-105 Rev. 5/14
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-877-447-4768 8:30 a.m. – 4:30 pm CST, Monday – Friday.

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IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock, injury to
persons, re hazard and will void the warranty.
TABLE OF CONTENTS
Safety Information ............................................................................................................................3
Package Contents ............................................................................................................................5
Appliance Dimensions......................................................................................................................6
Preparation.......................................................................................................................................7
Operating Instructions ......................................................................................................................8
Care and Maintenance ..................................................................................................................... 8
Electric Wiring Diagram....................................................................................................................9
Troubleshooting................................................................................................................................9
Warranty .........................................................................................................................................10
Replacement Parts......................................................................................................................... 11

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Please read and understand this entire manual before attempting to assemble, operate or
install the product.
1. Read all instructions before using this appliance.
2. Keep combustible materials such as furniture, pillows, bedding, papers, clothes and curtains, at
least 3 ft (914 mm). from the front of this appliance.
3. If possible always unplug this appliance when not in use.
4. Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions,
has been dropped or damaged in any manner.
5. Any repairs to this appliance should be carried out by a qualied service person.
6. Under no circumstances should this appliance be modied. Parts having to be removed for
servicing must be replaced prior to operating this appliance again.
7. Do not use outdoors.
8. This appliance is not intended for use in bathrooms, laundry areas and similar indoor locations.
Never place this appliance where it may fall into a bathtub or other water container.
9. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like.
Arrange cord away from trafc areas and where it will not be tripped over.
10. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
11. Do not use on soft surfaces, like a bed, where openings may become blocked. Do not place
unit on carpeting or rugs.
12. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint or ammable liquids are used or stored.
13. Use this appliance only as described in this manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
14. The adaptor supplied with this unit must only be replaced with adaptor part number ELF21360A
supplied by the GHP GROUP.
15. SAVE THESE INSTRUCTIONS.
SAFETY INFORMATION

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SAFETY INFORMATION
Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of re, electrical shock and injury
to persons.
Do not use this appliance if any part of it has been under water. Immediately
call a qualied service technician to inspect the appliance and replace any part
of the electrical system that has been under water.
DANGER
PRODUCT DAMAGE MAY OCCUR.
Never attempt to disassemble or alter the product in any way not instructed by this manual.
CAUTION: Changes or modications not expressly approved by the manufacturer and
CSA could void user's authority to operate this equipment.
CAUTION
• Out of direct sunlight
• Not susceptible to moisture
• Away from uninsulated outside walls
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, might cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
The appliance should be located in an area:
Transformer Plug:

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PACKAGE CONTENTS
A
B
PART DESCRIPTION QUANTITY
A Log Set 1
B Adaptor 1

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APPLIANCE DIMENSIONS
TECHNICAL SPECIFICATIONS
VOLTAGE 120V AC 12 V DC
FREQUENCY 60 Hz -
MAX. AMPS 1A 7W
20.25 in. (514.35 mm)
7.5 in. (190.5 mm)
10.25 in. (260.34 mm)

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PREPARATION
ASSEMBLY INSTRUCTIONS
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1. The log set (A) can be installed in several ways,
either into an existing replace, on a solid oor
up against a solid wall, or into any opening that
meets the instructions and warnings in this manual.
Simply insert the jack on the adaptor (B) into the
socket located on the bottom of the log set (A) and
place the log set (A) in the desired location,
observing the clearances and notes in this manual.
Plug the adaptor (B) into a 120-volt electrical outlet.
B
A
Before beginning assembly of product, make sure all parts are present. Compare parts with
package contents list and hardware contents above. If any part is missing or damaged, do
not attempt to assemble the product. Contact customer service for replacement parts.
Estimated Assembly Time: 5 minutes
No Tools Required for Assembly
WARNING: Do not install unit on carpeting,
rugs, beds, blankets, pillows, etc. Keep
combustible materials such as furniture,
bedding, papers, clothes and curtains at
least 3 feet (914 mm) from the log set.

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OPERATING INSTRUCTIONS
CARE AND MAINTENANCE
The log set features separate controls on the side of the unit for ame effect and for sound control.
This allows you to operate the unit in two (2) different modes:
• As a full-featured log set - both ame effect and sound on. This mode allows you to enjoy the
look of the re along with the sound of a re burning.
• As a visual effect - only the ame effect is on; the sound is off.
1
2
21
Main Power/Flame Effect Button:
This button supplies power to the light effect display. The light effect must be in the "ON" position
for the sound effect to be able to work.
Sound Control Button:
This button controls the sound effect of the log set with a high and low volume setting. Pushing
the button once enables the sound at the high setting. Pushing the button again changes the
volume to the low setting. Pushing it a third time turns the sound off. The ame effect must be in
the "ON" position for the sound to work.
Before attempting ANY maintenance:
1. Turn off power to the unit.
2. Unplug the power cord from outlet.
3. Let log set cool if it has been operating.
Cleaning of the log set is to be done only with a vacuum cleaner or by using a soft cloth, slightly
dampened in water (if needed, a small amount of dish soap can be added to the water) and dried
using a clean, dry soft cloth. DO NOT use any abrasive household cleaners as these products will
damage the unit.

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Disconnect power before servicing.
Any electrical re-wiring of this appliance must be done by a qualied electrician.
This wiring must be done in accordance with local codes and/or in Canada with
the current CSA Standard C22.2 No 12-1982 (R2004), and for US installations,
the ANSI/UL Standard 153 12th Ed.
If repairing or replacing any electrical component or wiring, the original
wire routing, color coding and securing locations must be followed.
DANGER
Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in
accordance with national and local codes.
CIRCUIT DIAGRAM
ELECTRIC WIRING DIAGRAM
1 white 2 white
3 black 4 black
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Log set does
not operate; the
ON/OFF power
light on the control
panel is not lit.
1. The log set is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Defective adaptor.
1. Make sure the log set is plugged in
to a standard 120-volt outlet and into
the base of the unit.
2. Check additional appliances on the
circuit; ideally the appliance should be
on a dedicated 15-amp circuit.
3. Call customer service.
4. Call customer service.

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The manufacturer warrants the electric log set is free from manufacturing and material defects for a
period of one year from date of purchase, subject to the following conditions and limitations.
1. This electric log set must be installed and operated at all times in accordance with the instructions
furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall
nullify this warranty.
2. This warranty is non-transferrable, and is made to the original owner, provided that the purchase
was made through an authorized supplier of the manufacturer.
3. This warranty is limited to the repair or replacement of part(s) found to be defective in material
or workmanship, provided that such part(s) have been subjected to normal conditions of use and
service, after said defect is conrmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty,
nor shall the manufacturer assume responsibility for same. Further, the manufacturer will not be
responsible for any incidental, indirect, or consequential damages, except as provided by law.
6. All other warranties - expressed or implied - with respect to the product, its components and
accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded.
7. The manufacturer neither assumes, nor authorizes any third party to assume, on its behalf,
any other liabilities with respect to the sale of this product.
8. The warranties as outlined within this document do not apply to non-manufacturer accessories
used in conjunction with the installation of this product.
This warranty is void if:
a) The log set has been operated in atmospheres contaminated by chlorine, uorine or other
damaging chemicals.
b) The log set is subjected to prolonged periods of dampness or condensation.
c) Any alteration, willful abuse, accident, or misuse of the product.
IF WARRANTY SERVICE IS NEEDED . . .
1) Contact customer service. Make sure you have your warranty, your sales receipt, and the
model/serial number of your product.
2) DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
WARRANTY
6440 W. Howard St.
Niles, IL 60714-3302
877-447-4768