Help with extra channels
Extra TV channels are only available through a Plusnet Unlimited
Fibre or Plusnet Unlimited Fibre Extra broadband connection, with a
minimum estimated line speed of 15Mb.
Your Extra channels appear in the TV guide from channel 307. These
channels are delivered through your broadband connection, so you’ll
need to make sure it’s working to watch them, and that your set-top
box is always connected.
1Check your box is up to date by pressing the MyTV button on
your remote. Then go back to the channels you’re trying to watch.
If they’re still not working, follow the steps below.
2Check the connection between your TV box and broadband is
working by playing an on-demand programme. If that doesn’t
work, check the connection to your router. If your broadband isn’t
working on other devices, get in touch to let us know.
3If you’re able to watch other on-demand programmes, you’ll need
to check the box software is up to date by going to Settings, then
Software Information and then Update Software.
4If that doesn’t work, switch your router off at the power and then
back on again and do the same with your set-top box.
5If you’re still having problems, let us know at plus.net/help/chat
or give us a ring on 0800 013 2634.
Help with Freeview
You might find some or all of your Freeview channels are missing or
they’re poor quality. Most of the time, the problem will right itself.
Or you might need to make a quick and easy fix. Here’s what to do.
1Check the coverage in your area at digitaluk.co.uk. Just type
in your postcode and house number to see which channels you
should be able to get.
2Check your aerial connections. Your aerial needs to be in good
working order to get Freeview channels. Make sure the aerial cable
is going straight into the Aerial IN socket on the back of your set-
top box. You might also get a better picture quality by removing
any amplifiers or splitters that you’ve got connected.
3If you’re stuck, check your aerial. It might be out of place, or
something might be restricting the signal. If you need outside or
roof access to your aerial, we recommend getting someone in to
do it for you.
How to control your TV using your YouView remote
TV brand Code
Goodmans 2037
Hitachi 2424
JVC 2788
LG 2992
Panasonic 3846
Philips 3951
Samsung 4483
Sharp 4848
Sony 4985
Toshiba 5523
If your make of TV isn’t listed here,
you can find a full list of brands and
codes at plus.net/tv/remote
You can set your YouView remote to control both your
new set-top box and your TV. Here’s how.
1Turn on your TV, then look up the four-digit code for your brand of
TV (see the table on the right). Then hold down and until
the blue light on the remote flashes three times.
2When the flashing stops, enter the four-digit code for your brand
of TV (see the table on the right). The blue light will flash another
three times.
3Hold down until your TV turns off. The blue light will blink
while it turns off.
4When your TV turns off, let go of and press it again – your TV
should turn back on. Next try Vol , Vol .
For some TV brands, you need to press instead of . So if it’s
not working, try this step again but press .
5If the volume control works, press . And that’s it!
If it doesn’t work, start again from Step 3.
Using your remote to switch to another device
When switching to another device on your TV (like a games
console), press on your remote, then keep pressing
(not the up or down arrows) to scroll through your choices
(like HDMI1).
Maximum volume too low?
If you need to change the volume on your set-top box after setting
up your remote, hold down AD while pressing Vol , Vol .
Once you’ve set up your remote,
you can:
• turn your TV on and off (standby)
• switch to another device
• adjust or mute the volume.
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