Polaris RIDE COMMAND+ User manual
USER’S
GUIDE
RIDE COMMAND+
WARNING
Operating, servicing, and maintaining a passenger vehicle or off-road
vehicle can expose you to chemicals including engine exhaust, carbon
monoxide, phthalates, and lead, which are known to the State of California
to cause cancer and birth defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the engine except as
necessary, service your vehicle in a well-ventilated area and wear gloves
or wash your hands frequently when servicing your vehicle.
For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
!WARNING
Read, understand, and follow all of the instructions and safety
precautions in this manual and on all product labels.
Failure to follow the safety precautions
could result in serious injury or death.
For videos and more information
about a safe riding experience with
your Polaris vehicle, scan this QR
Code® with your smartphone
or visit: www.polaris.com/en-us/
safety/
!
User Guide
Unless noted, trademarks are the property of Polaris, Inc.
RIDE COMMAND® is a registered trademark of Polaris, Inc. The Bluetooth®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
QR Code® is a registered trademark of DENSO WAVE INCORPORATED.
Google Play® is a registered trademark of Google, LLC. Apple® and App
Store® is a registered trademark of Apple Inc.
Copyright 2022 Polaris Industries, Inc. All information contained within this
publication is based on the latest product information at the time of
publication. Due to constant improvements in the design and quality of
production components, some minor discrepancies may result between the
actual vehicle and the information presented in this publication. Depictions
and/or procedures in this publication are intended for reference use only. No
liability can be accepted for omissions or inaccuracies. Any reprinting or
reuse of the depictions and/or procedures contained within, whether whole or
in part, is expressly prohibited.
The original instructions for this vehicle are in English. Other languages are
provided as translations of the original instructions.
9941124
Thank you for purchasing a POLARIS vehicle, and welcome to our world-wide
family of POLARIS enthusiasts. Be sure to visit us online at www.polaris.com for
the latest news, new product introductions, upcoming events, career
opportunities and more.
Here at POLARIS we proudly produce an exciting line of utility and recreational
products.
• Snowmobiles
• SPORTSMAN All-terrain vehicles
•RANGER utility vehicles
• SLINGSHOT three wheel
motorcycles
• RZR sport vehicles
• INDIAN motorcycles
• POLARIS POWER generators
• POLARIS DEFENSE combat
vehicles
• Timbersled Snow Bikes
We believe POLARIS sets a standard of excellence for all utility and recreational
vehicles manufactured in the world today. Many years of experience have gone
into the engineering, design, and development of your POLARIS vehicle,
making it the finest machine we’ve ever produced.
For safe and enjoyable operation of your vehicle, be sure to follow the
instructions and recommendations in this owner’s manual. Review the safety
DVD that came with your vehicle. POLARIS also recommends that all drivers
take the ROHVA® safety e-course and a ROHVA® hands-on safety training
course. Visit www.rohva.org or call 866-267-2751.
Your manual contains instructions for minor maintenance, but information about
major repairs is outlined in the POLARIS Service Manual and can be performed
by a factory certified Master Service Dealer (MSD) Technician.
Your POLARIS dealer knows your vehicle best and is interested in your total
satisfaction. Your POLARIS dealership can perform all of your service needs
during, and after, the warranty period.
Please reference the owner manual for your vehicle for regulatory information.
3
WELCOME
The following signal words and symbols appear throughout this manual and on
your vehicle. Your safety is involved when these words and symbols are used.
Become familiar with their meanings before reading the manual.
DANGER
DANGER indicates a hazardous situation which, if not avoided, WILL result in
death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, COULD result
in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, COULD result
in minor to moderate injury.
NOTICE
NOTICE provides key information by clarifying instructions.
IMPORTANT
IMPORTANT provides key reminders during disassembly, assembly, and
inspection of components.
The Prohibition Safety Sign indicates an action NOT to take in
order to avoid a hazard.
The Mandatory Action Sign indicates an action that NEEDS to
be taken to avoid a hazard.
4
SAFETY SYMBOLS AND SIGNAL WORDS
Introduction . . . . . . . . . . . . . . . . . . . . 6
Getting Started . . . . . . . . . . . . . . . . . .
9
Activating RIDE COMMAND+ . . . . . . . . . . . 12
RIDE COMMAND+ Features . . . . . . . . . . . . 13
RIDE COMMAND+ Owner Controls. . . . . . . . . 16
RIDE COMMAND+ Plug-In. . . . . . . . . . . . . 17
RIDE COMMAND+ Troubleshooting . . . . . . . . 19
FAQ....................... 25
5
TABLE OF CONTENTS
INTRODUCTION
OVERVIEW
Thank you for joining RIDE COMMAND+, and welcome to the Polaris App. This
technology gives you access to your vehicle’s custom information along with a
variety of features via the Polaris app and in-vehicle display (if equipped). RIDE
COMMAND+ comes standard on select 2023 models, or is available with the
purchase of an accessory Plug-In. Refer to http://ridecommand.polaris.
com/ridecommand+ to check vehicle compatibility.
For a safe and enjoyable riding experience, please read your vehicle’s owner’s
manual and this RIDE COMMAND+ user guide. If you should need additional
assistance with operation or software updates, please see your Polaris dealer or
visit polaris.com/ridecommand.
For the latest information about RIDE COMMAND/RIDE COMMAND+, including
software updates, please visit ridecommand.polaris.com/ridecommand+.
RIDE COMMAND+ UPDATES
RIDE COMMAND+ features Over-the-Air (OTA) update capability. An OTA
update pushes new features, improved functions, and bug fixes to the RIDE
COMMAND+ technology, and occurs automatically as the vehicle Plug-In device
is connected to the cellular network. OTA updates occur seamlessly, without the
need to download, refresh, or take any actions to activate an update.
WARNING
Do not enter information while operating your vehicle. Failure to pay attention
to operating your vehicle could result in loss of control, injury, or death. You
assume all risks associated with using this device. Read your User Guide.
Always ride with the latest maps and trails data from https://ridecommand.
polaris.com/en-us/update.
6
INTRODUCTION
NEAR-FIELD COMMUNICATION (NFC) (IF
EQUIPPED)
Some Polaris vehicles come equipped with a near-field communication (NFC)
chip. The NFC chip is embedded in the Polaris emblem located at the front of
the vehicle and seamlessly connects you to a digital platform of vehicle
information and tools. See your dealer for more information.
IMPORTANT
RIDE COMMAND+ Plug-In Device and activation are not required for NFC
functions. Not all devices are equipped with an NFC reader. Additionally, some
devices require third party applications to access NFC content. For questions
regarding the NFC reader on your device, refer to the device’s user manual.
On models equipped with NFC, place your mobile device directly over the
Polaris logo to do the following:
• View vehicle-specific
information
• Access your Polaris Garage
• Download and view the
owner’s manual
• View accessory instructions
• Watch how-to videos
• Access warranty information
• Check for service notifications
RIDE COMMAND WITH NFC
Additional NFC features are available when using the Polaris app. To access
these features, do the following:
1. Download the Polaris mobile app from the Apple App Store® or Google
Play® Store.
2. Create or log in to an existing Polaris account.
3. From the Polaris mobile app home screen, select Add Vehicle.
4. Hold your mobile device to the Polaris logo on the front of the vehicle to add
the vehicle to your Garage.
5. Confirm information, name your vehicle, and tap Done.
SYSTEM REQUIREMENTS
Refer to device manufacturer’s instructions to verify NFC read capability, and/or
NFC-capable add-ons.
7
INTRODUCTION
GETTING STARTED
The following sections will guide you through setting up the Polaris App with
your vehicle and the RIDE COMMAND+ Plug-In device. Before utilizing RIDE
COMMAND+ vehicle features, your vehicle must be added to your Garage, and
RIDE COMMAND+ must be activated.
DOWNLOADING THE POLARIS APP
Before activating RIDE COMMAND+, you will need to download the Polaris App
from the APPLE® APP STORE® or Google Play® store and create your
personalized account.
To download from the APPLE® APP STORE®, do the following:
1. On your mobile device, open the APPLE® APP STORE®.
2. Search for the Polaris App.
3. Find the Polaris App and click the Get button.
4. Confirm installation of the App (if applicable).
5. The Polaris App will be downloaded to your mobile device.
6. Tap the Open button.
7. Depending on the vehicle, tap Off-Road or Snow
8. In the left hand corner, tap the Menu icon.
9. Tap Log In or Sign Up.
• If you already have an account, log in with your credentials and tap Log
In.
• If you need to create an account, enter your e-mail address and password,
then tap Sign Up.
9
GETTING STARTED
To download from the Google Play® store, do the following:
1. On your mobile device, open the Google Play® store.
2. Search for the Polaris App.
3. Tap on the Polaris App and tap the Install button.
4. Confirm installation of the App (if applicable).
5. The Polaris App will be downloaded to your mobile device.
6. Tap the Open button.
7. Depending on the vehicle, tap Off-Road or Snow.
8. In the left hand corner, tap the menu icon.
9. Tap Log In or Sign Up
• If you already have an account, log in with your credentials and tap Log In.
• If you need to create an account, enter your e-mail address and password,
then tap Sign Up.
BEFORE YOU RIDE
Before riding with RIDE COMMAND+, do the following:
• Read this and the RIDE COMMAND User’s Guide in their entirety.
• Download the Polaris App from the Apple® App Store® or Google Play®
store and log in or create your personalized account.
• Familiarize yourself with the features and operations of the app while the
vehicle is stationary.
• Check https://www.polaris.com/en-us/owners-manuals/ for the latest updates
to the owner’s manual.
10
GETTING STARTED
ADD A VEHICLE TO THE GARAGE
If you have not added your vehicle to the Polaris App, you’ll need to create a free
Polaris account (or log in to an existing account) and add your vehicle to your
Garage before starting the RIDE COMMAND+ activation process.
If you already have a vehicle added in your Garage and are adding a new one,
tap More in the bottom navigation bar, then tap Garage and then tap the plus
sign at the top-right of the screen. Follow the prompts to add an additional
vehicle.
There is no limit to the number of vehicles in your garage, and each activated
vehicle can benefit from RIDE COMMAND+ features. However, each individual
RID COMMAND+ Plug-In will require its own subscription.
ADD A VEHICLE USING NFC
1. Open the Polaris App and tap the plus sign above Add a Vehicle or
Connected Device.
2. On the vehicle, tap the NFC-enabled badge with the mobile device to scan
the vehicle.
3. Confirm information, name your vehicle and tap Add To Garage.
ADD A VEHICLE USING THE VIN
1. Open the Polaris app and tap the plus sign above Add a Vehicle or
Connected Device.
2. Tap Enter VIN.
3. Enter a custom name for your vehicle (optional) and the VIN.
4. Tap Next.
5. The Polaris App will verify the VIN, and display the vehicle’s information.
Ensure the VIN and vehicle information displayed match your vehicle.
6. Tap Done and the vehicle will be added into the Garage.
NOTE
Any vehicle can be added to your Garage, however, a valid VIN is required for
vehicle-specific features and RIDE COMMAND+ activation.
11
GETTING STARTED
ACTIVATING RIDE COMMAND+
BEFORE ACTIVATING RIDE COMMAND+
Before activating RIDE COMMAND+, ensure the following:
• Vehicle with RIDE COMMAND+ installed must be added to your Garage in
the Polaris App.
• The activation process needs to be completed within 10 minutes. If it is not
completed in this time, the process will time-out and will need to be restarted.
• The vehicle is in an open area with limited tree coverage, away from
structures (especially metal structures), and there is good cellular signal.
• Your mobile device with the Polaris App installed is within 10 feet of the
vehicle.
• If your vehicle is electric, it must be unplugged from the charger.
• For gas powered vehicles, it may take up to 2 minutes for the Polaris App to
confirm the vehicle is off.
If RIDE COMMAND+ activation does not succeed, confirm the steps in the
“Before Activating RIDE COMMAND+” section, then refer to the Troubleshooting
section at the end of this user guide.
ACTIVATE RIDE COMMAND+
1. To start RIDE COMMAND+ activation, tap
the Activate tile on the Polaris home
screen or open the Garage and tap RIDE
COMMAND+ Activate .
2. Fill in your contact information and tap
Continue.
3. Read through the license agreement, and
tap Accept if you agree to the terms.
4. Upon acceptance, you will automatically
be brought to the activation page.
5. Follow the prompts on the screen.
6. If the vehicle and mobile device are
communicating properly, you will receive
the following message: RIDE COMMAND
+ is active. Tap OK.
Ownership has now been confirmed and
RIDE COMMAND+ features are active.
12
ACTIVATING RIDE COMMAND+
RIDE COMMAND+ FEATURES
VEHICLE HEALTH
Before you head out or after you’re done with your ride, log in to the Polaris App
and remotely check on your vehicle. For a confident start and finish to the day,
monitor the fuel or charge level of your vehicle, battery condition, oil change
status, and more.
HOW IT WORKS
Connected vehicles will send updates, including
on-going telematics of vehicle usage, to the Polaris
App via cellular connection to the RIDE COMMAND+
cloud.
Once RIDE COMMAND+ has been activated, your
Vehicle Health data will display on the Polaris App
home screen.
Tapping on one of the icons will display the Vehicle
Health screen. On the Vehicle Health screen, you will
be able to see various other vehicle health statistics.
The icons shown are specific to the type of vehicle that
has been connected. An example of this would be if
you connected an electric vehicle, the Vehicle Health
screen would display range and charge information.
Each time you open the Vehicle Health page, vehicle
information is updated. If you need to manually update
vehicle information, tap the timestamp on the Home
page or navigate to the Vehicle Health page and use
your finger to pull down on the screen and release.
The Polaris App will update with the latest vehicle
information.
13
RIDE COMMAND+ FEATURES
ISSUE DIAGNOSTICS
Enjoy extra peace of mind knowing your vehicle is monitoring its needs and
updating your profile with new information. That means you can be proactive in
your upkeep, spend less time trying to diagnose an issue yourself and avoid
unexpected down time.
HOW IT WORKS
If there is an issue detected with your vehicle
while powered on, a notification will be sent to
your mobile device and e-mail with the DTC
(Diagnostic Trouble Code).
When you receive a notification on your
mobile device, tap the notification and you
will be brought to the Diagnostic Code page
in the Polaris App.
On this page, all active DTCs will be
displayed. You can tap on the notification to
get more information on the code and what
action may need to be taken.
The Diagnostic Code page can be found
through the Garage and from the Polaris App
home page or Vehicle Health page. The
Diagnostic Code page can only be accessed
when there is an active DTC.
14
RIDE COMMAND+ FEATURES
VEHICLE LOCATOR
IMPORTANT
If your vehicle is stolen, it is important to call local law enforcement as soon as
you’re aware of the theft. You should also notify local law enforcement that you
have the ability to track your vehicle.
Pinpoint where any vehicle you own is, on or off your property. The Vehicle
Locator gives you the peace of mind that your vehicle is right where you left it
and ready to go.
HOW IT WORKS
Live Vehicle Location is available via the
Polaris App or RIDE COMMAND+ website
when the vehicle is powered on and running.
Your vehicle stores and reports its last known
location where the vehicle was last powered
off, and will push location information to your
device once every 24 hours.
To locate your vehicle, open the map and tap
the vehicle icon in the bottom left corner to
display your vehicle’s location. The Vehicle
Locator drawer on the bottom of the map will
display the address of the vehicle or if no
address is available, the latitude and
longitude.
15
RIDE COMMAND+ FEATURES
RIDE COMMAND+ OWNER CONTROLS
RIDE COMMAND+ OWNER CONTROLS
Owner Controls enable the user to update their privacy settings and manage
ownership of vehicles.
1. Open the Garage.
2. Tap on Owner Controls.
3. Tap Log In to enter Polaris account
credentials.
4. Once logged into your Polaris account,
you can easily log in next time by tapping
Enable Touch ID to access your account
without entering your Polaris login
information.
To update Vehicle Data Services and Remote
Location Services, tap Privacy. You are able
to update the Vehicle Data Services and
Remote Location Services.
16
RIDE COMMAND+ OWNER CONTROLS
RIDE COMMAND+ PLUG-IN
PLUG-IN LOCATION
The Plug-In location will vary depending
on the vehicle. The Plug-In may be
located under the seats or under the
hood/front rack storage.
The figure to the right is the Plug-In
location for the Ranger XP 1000.
LED INDICATORS
LEDs are used to indicate the status of the GPS and Cellular Connection and
will be useful during connection troubleshooting. Status LED’s will be active after
the Plug-In has been connected and powered up, and the vehicle is powered on.
The LEDs can be found at the front of the Plug-In unit. There will be periodic
Over-the-Air updates to the Plug-In and you will be notified once the update is
complete via the Polaris App and e-mail.
17
RIDE COMMAND+ PLUG-IN
GPS LIGHT — FAR LEFT LED
Light Off Plug-In is not currently active
Blinking Blue or
Green
Plug-In is trying to connect to GPS, but has a poor GPS
connection
Solid Blue Plug-In is connected to GPS
CELLULAR LIGHT — FAR RIGHT LED
Light Off Plug-In is not currently active
Blinking Blue or
Green
Plug-In is trying to connect to a cellular network, but has
poor connectivity
Solid Green or
Blue
Plug-In is connected with cellular and able to transmit
data. Green indicates a better connection than blue
Blinking or Solid
Red
Plug-In is experiencing an inability to connect to the
cellular network due to an incompatible network
NOTE
The middle LED (WiFi™) is not relevant to operation of the RIDE COMMAND+
Plug-In. .
18
RIDE COMMAND+ PLUG-IN
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