Polaris EM27 Series User manual

WARNING
FOR YOUR SAFETY - For anything other than the routine cleaning and maintenance described in this manual, this product must be
serviced by a contractor who is licensed and qualified in pool equipment by the jurisdiction in which the product will be installed
where such state or local requirements exist. In the event no such state or local requirement exists, the maintainer must be a
professional with sufficient experience in pool equipment installation and maintenance so that all of the instructions in this manual
can be followed exactly. Improper installation and/or operation will void the warranty.
H0429900 Rev F
OWNER’S MANUAL
9400
P825 Robotic Pool Cleaner
ENGLISH |FRANÇAIS |ESPAÑOL
TYPE EM27--

Page 2
English
THANK YOU FOR PURCHASING THE POLARIS CLEANER.
YOUR POLARIS ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED
AND TO PROVIDE LOW MAINTENANCE OPERATION. PRIOR TO INSTALLING YOUR NEW POLARIS CLEANER,
PLEASE DO THE FOLLOWING:
1) Complete and return the warranty registration card.
2) Record your purchase information on the spaces provided below.
3) Attach your invoice (or a copy) to this page.
Taking these steps will help ensure prompt warranty service, should it be required. If service is required, please
contact your original dealer. If the original dealer does not perform warranty service, please visit
www.polarispool.com to locate an independent service company near you. If you are unable to locate a service
company, please call our Technical Support department at 1-800-822-7933.
RECORD YOUR POLARIS CLEANER DATA HERE:
Date of Purchase Purchased From Serial Number:
(located on machine head)
City State/Province Zip/Postal Code
Table of Contents
Section 1. Important Safety Instructions........ 3
Section 2. Cleaner Specications ................... 4
Section 3. Assembly and Setup ...................... 4
3.1 Unpacking .......................................................... 4
3.2 Assembling the Transport Caddy ....................... 4
3.3 Connecting the Control Unit to the Caddy.......... 6
3.4 Connecting to a Power Source........................... 6
Section 4. Operation......................................... 7
4.1 The Polaris P825 Cleaner Control Unit .............. 8
4.2 Submerging the Cleaner .................................... 8
4.3 Starting the Cleaner ........................................... 9
4.4 Wall Cleaning (Surface Control System™).......... 9
4.5 Stopping the Cleaner
and Removing from the Pool............................ 10
4.6 Rinsing the Cleaner.......................................... 10
4.7 Cleaning the Filter Canister.............................. 10
4.8 Storing the Cleaner ..........................................11
Section 5. Maintenance.................................. 12
5.1 Cord Tangling ................................................... 12
5.2 Replacing the Brushes ..................................... 13
5.3 Replacing the Tracks........................................ 14
Section 6. Replacement Parts ....................... 14
Section 7. Troubleshooting ........................... 15
7.1 Using the Cleaner Error Indicator..................... 15
7.2 General Troubleshooting .................................. 16

Page 3
English
WARNING
Failure to comply with the following warnings can result in permanent injury, electrocution or death.
PREVENT ELECTRICAL SHOCK
To reduce risk of electrical shock:
• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle should be provided by a qualified
installer and should be tested on a routine basis. To test the GFCI, push the test button. The GFCI should interrupt power. Push the reset
button. Power should be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump
without the test button being pushed, a ground current is flowing, indicating the possibility of an electric shock. Do not use this product.
Disconnect the cleaner and have the problem corrected by a qualified service representative before using.
• Per the United States National Electrical Code®(NEC®), keep the control unit at least five (5) feet from the edge of the (pool/spa) water. In
Canada, the Canadian Electrical Code (CEC) requires a minimum distance of 3m (10 ft.) to be maintained between the pool edge and the
control unit. Never submerge the control unit.
• Do not enter pool while the Polaris cleaner is in water.
• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers and other equipment.
• To reduce the risk of electrical shock, do not use the Polaris robotic cleaner or control unit if the cord is worn or damaged. Contact Zodiac Pool
Systems, Inc. Technical Support immediately for proper servicing and replacement of the damaged cord.
• Double insulation—For continued protection against possible electric shock, use only identical replacement parts when servicing. Do not
attempt repair of the Polaris robotic cleaner, control unit, power cord, or floating cable.
• NEVER OPEN CONTROL UNIT.
• DO NOT USE AN EXTENSION CORD TO CONNECT THE UNIT TO ELECTRIC SUPPLY; PROVIDE A PROPERLY LOCATED GFCI
RECEPTACLE. THE CONTROL UNIT SHOULD BE PLACED NEAR THE GFCI RECEPTACLE BOX.
PREVENT CHILD INJURY AND DROWNING
• To reduce the risk of injury, do not permit children to operate this product.
• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of your pool’s operational system.
Section 1. Important Safety Instructions
Congratulations on purchasing the Polaris Robotic Cleaner. Please read through the entire manual before installing
your new robotic pool cleaner. Your cleaner must be installed and operated as specified.
READ AND FOLLOW ALL INSTRUCTIONS
CAUTION
Failure to comply with the following warnings could cause damage to pool equipment or personal injury.
• The Polaris cleaner must be installed and operated as specified.
• This product is intended for use with permanently-installed pools. Do not use with storable pools. A permanently-installed pool is constructed
in or on the ground or in a building such that it cannot be readily disassembled for storage. A storable pool is constructed so that it is capable
of being readily disassembled for storage and reassembled to its original integrity.
• Clean the filter canister in the Polaris cleaner after each use.
• Do not use the product in your pool if the water temperature is above 95˚ F (35˚ C) or below 55˚ F (13˚ C).
CAUTION
USE OF THE POLARIS ROBOTIC CLEANER IN A VINYL LINER POOL
Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by objects coming into contact with
the vinyl surface, including pool brushes, pool toys, floats, fountains, chlorine dispensers, and automatic pool cleaners. Some vinyl liner
patterns can be seriously scratched or abraded simply by rubbing the surface with a pool brush. Ink from the pattern can also rub off during
the installation process or when it comes into contact with objects in the pool. Zodiac Pool Systems, Inc., is not responsible for, and the
Limited Warranty does not cover, pattern removal, abrasion or markings on vinyl liners.
SAVE THESE INSTRUCTIONS

Page 4
English
Section 2. Cleaner Specications
Control box
supply voltage
100-240VAC, 60 Hz
Supply voltage 30 V DC
Installed load 150 W max
Cable length 50 ft (15 m)
Cleaner size
(WxDxH)
16 x 16.5 x 10 in. ( 41 x 42 x 25 cm)
Weight of Cleaner 20 lbs. (9 kg)
Filtration All-purpose lter canister
Cycle lengths 1.5 hr
The cleaner is a double-insulated product. A double-
insulated electrical appliance is one which has been
designed in such a way that it does not require a safety
connection to ground. The basic requirement for double-
insulation is that no single failure can result in dangerous
voltage becoming exposed so that it might cause an
electric shock and that this is achieved without relying on
an earthed (grounded) metal casing. This is achieved by
having two (2) layers of insulating material surrounding
live parts or by using reinforced insulation. Therefore,
devices having double-insulated construction, such as this
cleaner, do not utilize a grounded (three-prong) cord/plug.
Section 3. Assembly and Setup
3.1 Unpacking
The packaging should contain the following items:
• Robotic cleaner and floating power cable
• Control unit with power cord
• Transport and storage caddy assembly components
(Figure 1)
(a) handle frame
(b) support blocks (x 2)
(c) wheels (x 2)
(d) wheel locking clips (x 2)
(e) wheel axle / hubcap (x 2)
(f) base unit
(g) caddy handle
A
x 2
B
C
D
x 2
x 2
Ex 2
F
G
Figure 1. Transport Caddy Assembly Components
When unpacking the cleaner and its components:
• Check to make sure each component is in the box.
• Check cleaner and components for damage.
• If there are missing parts or damage, contact
Polaris Technical Support:
USA 1-800-822-7933
Canada 1-888-647-4004 .
3.2 Assembling the Transport Caddy
1. Unscrew the handnut from the base unit
(Figure 2).
Figure 2. Remove Handnut from Base Unit
2. Insert the metal handle frame tubing into the
base unit with notch end at the top, then rotate
so the bends are away from you. (Figure 3).

Page 5
English
3. Push base unit down (Figure 3) so the metal
handle frame is seated in the recess on the
underside of the base.
Figure 3. Connect Metal Frame to Base Unit
4. Slide the handnut over the tube and twist to
tighten onto base unit (Figure 4).
Figure 4. Twist Handnut to Secure Frame
5. Snap two (2) support blocks into place
(Figure 5).
6. Slide axle and hubcap piece through center of
wheel and attach to base unit. Snap locking clip
into place to secure wheel. Repeat to attach both
wheels (Figure 5).
Figure 5. Snap in Support Blocks and Attach
Wheels
7. Slide the control unit base / caddy handle
attachment down over the metal tubing until it
snaps into place. (See Figure 6).
Figure 6. Attach Caddy Handle

Page 6
English
Figure 7. Fully Assembled Transport Caddy
3.3 Connecting the Control Unit to the
Caddy
1. Align the bottom of the control unit with the
notch at bottom of the control unit hook on the
caddy (Figure 8).
Figure 8. Align Control Unit on Caddy Hook
2. Press control unit onto the caddy hook until it
snaps and locks into position (Figure 9).
Figure 9. Attach the Control Unit onto Caddy
3.4 Connecting to a Power Source
WARNING
Failure to comply with the following warnings can
result in permanent injury, electrocution or drowning.
PREVENT ELECTRICAL SHOCK
• U.S.: Per NEC® requirements, keep the control unit
at least five (5) ft. (1.5 m) from the edge of the pool.
CANADA: Per CEC requirements, keep the control
unit at least three (3) m (10 ft.) from the edge of the
pool.
• Only connect the control unit to a receptacle
protected by a ground fault circuit interrupter
(GFCI). Contact a certified electrician if you cannot
verify that the receptacle is protected by a GFCI.
• Do not use an extension cord to connect the control
unit.
• Do not allow anyone to swim while the cleaner is in
the pool.
• The control unit is water-resistant, not waterproof.
In order to prevent electrocution, never submerge
the control unit or leave exposed to inclement
weather.
To Connect:
• Rotate the power cord so that TOP is shown on
the top side. Press the power cord rmly into
the control unit until you hear a "click" (see
Figure 10). The clicking indicates the power
cord is connected correctly creating a watertight
seal.

Page 7
English
Section 4. Operation
CAUTION
To prevent damage to the cleaner, be sure to adhere
to the following guidelines:
• Remove the cleaner from the pool after the
cleaning cycle is completed and store on the caddy
out of direct sunlight or inclement weather.
• Never lift the cleaner out of the pool by the floating
cable. Always use the handle to remove cleaner
from the pool.
• Take additional care when lifting the cleaner out of
the pool. It becomes heavier when filled with water.
• Always remove the cleaner from pool when super
chlorinating or adding acid.
• Do not handle cleaner while it is in operation.
IMPORTANT
• Always make sure the cleaner head is fully
submerged before you begin operation.
• Clean the filter canister after each cleaning cycle.
• Do not leave your cleaner in the pool on a
permanent basis.
• At the end of each cycle, remove the cleaner from
the pool. Start at the cleaner head and untangle any
coils in the cable before storing the cleaner.
When the control unit is powered on with the oating
cable attached, the operating time for the current
selected cycle is displayed.
The Polaris robotic cleaner includes a safety feature
that automatically stops the cleaner if it is powered on
but not submerged in water. For pools equipped with a
beach area, this safety feature is programmed to drive
the cleaner in reverse and back into the pool when the
impeller is out of the water.
"CLICK"
"CLICK"
2
1
"CLICK"
"CLICK"
Figure 10. Connect the Power Cord
To Disconnect:
• Grip the power cord rmly on each side and
press two tabs to release (see Figure 11.)
Figure 11. Disconnect the Power Cord

Page 8
English
4.1 The Polaris P825 Cleaner Control Unit
4.2 Submerging the Cleaner
1. Submerge the cleaner vertically (1) and hold it
under the surface, moving gently from side to
side (2) until the bubbles stop to remove any
air trapped inside (see Figure 12).
2. When the bubbles stop, allow the cleaner to
sink to the bottom of the pool.
3. Verify the cleaner is sitting on the bottom
of the pool. Remove additional air if the
cleaner is still oating.
NOTE: The cable side of the cleaner remains up as long as
the pump is OFF. As soon as you turn the pump ON,
the handle lowers.
SURFACE CONTROL SYSTEM
12 34ROUGH SMOOTH
Select Cleaning Surface
• Floor
• Floor and Walls
Start/Stop
Cleaner
Cleaner Error
Indicator
Surface Control
System™(SCS)
for wall cleaning
(rough to smooth
surfaces)
LEDs indicating
pump strength for
SCS
1
Figure 12. Submerge and Remove Trapped Air
2

Page 9
English
4. Spread the oating cable over the pool, making
sure there are no kinks or coils in the cable .
NOTE: For optimal patterning and reduced tangling, the
oating cable should enter the water near the
middle of the pool length. Only place enough
cable in the water to reach the farthest point in
the pool (see Figure 13).
Figure 13. Set Up for Optimal Patterning
Max
Floating Cable
Length
caddy /
control unit
cleaner
cleaner
Recommended
entry point
Not
Recommended
4.3 Starting the Cleaner
The rst time you use the cleaner, the cleaning surface
setting is Floor and Walls .
After the rst time, the default is the last setting used.
Select Cleaning Surface:
• Use to change cleaning surface setting.
Begin Cleaning:
• After selecting the cleaning surface,
press to begin operation.
• At the beginning of the cycle, the cleaner
remains in place for a few seconds to initialize
the microcontroller after the pump starts.
NOTE: Periodically the cleaner will pause for up to 20
seconds throughout the cleaning cycle. The cleaner
is calibrating its position in the pool during this
process. This is normal operation and the cleaner will
resume movement immediately after calibration with
no user action required. The pause does not affect
the overall cleaning cycle.
4.4 Wall Climbing (Surface Control
System™)
The cleaner has the ability to clean the pool walls up to
the waterline. How much the cleaner needs to grip to the
wall depends upon the pool surface.
Grip Intensity Indicator:
Surface Control System (SCS) settings are as follows
for different pool surface types:
1 Pebble Surface (ROUGH)
2 Concrete
3 Vinyl / Fiberglass
4 Tile (SMOOTH)
Check Wall Climbing Setting:
• Start the cleaner and watch as the cleaner
climbs each wall. If grip setting is correct, the
cleaner will easily climb the wall and clean up
to the waterline. The default setting is
1 Pebble Surface (ROUGH)
2 Concrete
3 Vinyl / Fiberglass
4 Tile (SMOOTH)
NOTE: Wall climbing is programmed in a randomized
pattern. Cleaner may climb wall and not reach
waterline until third or fourth attempt in order
to thoroughly clean wall surface below the
waterline first.
• Adjust the wall climbing setting as necessary
using the following guidelines:
Increase: if cleaner is climbing the wall slowly
and stays below the waterline.
Decrease: if cleaner is climbing the wall too
quickly and sucking air at the waterline.

Page 10
English
Adjust SCS Wall Climbing Setting:
You can change the wall climbing setting at any time
during cleaner operation with the SCS button. The new
setting will be active when the cleaner climbs the next
wall.
• Press to adjust the wall climbing setting
one level higher.
• One additional LED lights each time you press
the button to indicate stronger grip on the wall.
• To decrease setting, press button to cycle
through back to one LED (lowest setting).
+
_
+
_
4
2
1
3
4
2
1
3
4.5 Stopping the Cleaner
and Removing from the Pool
1. If the cleaner is still in operation, press
to interrupt operation. If cleaning cycle is
complete, begin at Step 2.
2. When the cleaner is within arm's reach, pull
gently on the oating cable to bring the cleaner
handle within arm's reach. Use the handle to lift
the cleaner from the water (see Figure 14).
Never lift the cleaner out of the pool by the
oating cable.
1
2
Figure 14. Lift Cleaner From Pool with Handle
3. Hold the cleaner vertically over the pool surface
to drain water before removing (see Figure 15).
3
Figure 15. Lift Cleaner From Pool with Handle
4.6 Rinsing the Cleaner
Rinse the cleaner afer every cleaning cycle. Use
slightly soapy clean water, then rinse generously with
clean water. Do not use solvents such as acetone or its
equivalent. Do not let your cleaner dry in direct sunlight
near the pool.
4.7 Cleaning the Filter Canister
Always empty and clean the lter canister at the end of
each cleaning cycle.
WARNING
To avoid electric shock and other hazards which
could result in serious injury or death, disconnect
(unplug) the cleaner from the power source before
performing any cleaning and maintenance.
1. Unplug power to the cleaner at the control unit.
Unplug the control unit from the power source.
2. Press the PUSH 'N' GO®button to release the
lter canister handle (see Figure 16).

Page 11
English
Figure 16. Release Filter Canister Handle
1
2
3. Grasp the lter canister handle and lift up to
remove the lter canister (see Figure 17).
Figure 17. Remove the Filter Canister
4. Press two latches (1) and remove the lter
canister lid (2) (See Figure 18).
Figure 18. Remove Filter Canister Lid
1
2
1
5. Using a hose with clean water, rinse the lter
canister and lid to remove all debris
(see Figure 19).
Figure 19. Rinse the Filter Canister
6. Replace lid on the canister and then replace
canister back into the cleaner body.

Page 12
English
4.8 Storing the Cleaner
The cleaner must be cleaned regularly using slightly
soapy clean water. Do not use solvents such as acetone or
its equivalent. Rinse the cleaner generously using clean
water. Do not let your cleaner dry in direct sunlight near
the pool. The cleaner must be stored on its caddy so that
it dries quickly.
1. Starting at the cleaner head. Remove all coils and
tangles from the cable (see Figure 20).
Figure 20. Untangle the Floating cable
2. Place the cleaner in vertical position on the
caddy base with the rear tracks on the caddy side
wedges (see Figure 21).
3. Loosely coil the power cable starting at the
cleaner and moving toward the connection point
at control unit. Store the cable by wrapping it
around the hook located on the front of the caddy
(see Figure 21).
4. Disconnect the cable from the control unit and
coil loosely around the caddy hook.
5. If you removed the control unit from the caddy,
replace it by aligning the bottom of the control
unit with the caddy notch, hook it onto the
caddy, then press rmly in place until you hear
a "click".
Figure 21. Cleaner Stored Correctly on Caddy
Section 5. Maintenance
WARNING
To avoid electric shock and other hazards which
could result in serious injury or death, disconnect
(unplug) the cleaner from the power source before
performing any cleaning and maintenance.

Page 13
English
5.1 Cord Tangling
Figure 22. Spread Floating Cable Across Farthest
Distance of the Pool
Max
Floating Cable
Length
caddy /
control unit
cleaner
cleaner
Recommended
entry point
Not
Recommended
IMPORTANT
The floating cable may become tangled if correct
procedure is not followed after each cleaning cycle.
Do not leave the cleaner unattended for prolonged
periods and follow the procedure below to avoid
excessive tangling.
After every cleaning cycle:
1. Unplug power to the cleaner at the control
unit.
2. Remove the cleaner from the pool and
untangle all kinks and coils in the oating
cable starting at the cleaner head (see Figure
23).
3. Plug power cord back into control unit and
store cleaner on the caddy out of direct
sunlight for next use.
Figure 23. Untangle the Floating cable
5.2 Replacing the Brushes
The cleaner is tted with PVC brushes in front and
rear. There are raised grooves that are ''wear'' indicators
on the brushes located next to the tab connectors (see
Figure 24). As brushes wear out, the raised groove
will atten and smoothen into the track. To maintain
optimal cleaner performance, you should replace the
brushes as soon as one of the wear indicators is smooth
or worn down (even if the blade wear is not even). It is
recommended that you replace the brushes every
two (2) years.
Figure 24. Wear Indicators
1. Stand the cleaner on its end in a vertical position
(see Figure 25).

Page 14
English
Figure 25. Stand Cleaner Upright
2. Separate the edges of the brush, undo the tabs,
and remove the worn brush.
3. Position the new brush underneath the roller
with the spikes facing downwards (see
Figure 26).
Figure 26. Position the New Brush on Roller
4. Thread each tab into the slot provided and
gently feed it through until the heel comes out
at the other side of the slot (see Figure 27).
4
Figure 27. Pull Tabs Through Each Slot
5. Use scissors to cut the tabs so they are no higher
than the spikes (see Figure 28).
Figure 28. Cut Tabs
6. Repeat this procedure to replace the second
brush.
5.3 Replacing the Tracks
1. Stand the cleaner on its side (see Figure 29).
Figure 29. Stand Cleaner on its Side
2. Starting at one of the wheels, pull on the inside
of the track to separate the tire lip from the
wheel (see Figure 30). Remove the track from
the cleaner.
Figure 30. Pull the Track Over Wheels to Remove
3. To install a new track, place the inside rib of
the track into the groove in the rst wheel (see
Figure 31).

Page 15
English
Figure 31. Position Track into Wheel Grooves
1
4. Stretch the track around the second wheel, then
pull over the last wheel (see Figure 32). Push
and position the rib of the track so that the track
is seated properly in the groove of the wheel.
1
3
2
Figure 32. Stretch Track Around Wheels
5. Verify the rib of the track is positioned properly
within the groove of each of the three wheels. If
necessary, turn the wheels gently to seat track.
Section 6. Replacement Parts
The complete spare parts list and exploded
view is available on the Polaris website at
www.polarispool.com. In Canada, parts list and
exploded view is available at www.polarispool.ca

Page 16
English
Section 7. Troubleshooting
7.1 Using the Cleaner Error Indicator
The Cleaner Error Indicator on the control unit ashes in a specic sequence to indicate one of three possible
cleaner malfunctions.
Information LED Flashing Solution
LED ashes once with one second
interval.
Unplug the oating cable from the control unit and reconnect.
If the problem is not resolved through troubleshooting, contact
Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004
(Canada).
LED ashes twice with one second
interval.
Turn cleaner wheels to ensure they are not jammed.
Check brushes for debris.
Start a new cleaning cycle.
If the problem persists, contact Polaris Technical Support at (USA)
1-800-822-7933; 1-888-647-4004 (Canada).
LED ashes three times with one
second interval.
Check the pump axis for debris.
Check propellor for debris.
Clean the lter.
Start a new cleaning cycle.
If the problem persists, contact Polaris Technical Support at (USA)
1-800-822-7933; 1-888-647-4004 (Canada).

Page 17
English
Problem Cause Solution
The Cleaner Error Indicator
ashes just after start (either
pressing Power or Floor/
Wall setting button for less
than 20 seconds).
Floating cable may not be plugged
into the control unit correctly.
Unplug oating cable from the control unit and
reconnect.
Cleaner may not be fully submerged. Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
Cleaner may need to be reset and
begin a new cycle.
Press power button OFF, then Floor/Wall setting
button to begin a new cycle.
Propeller may be jammed and not
turning correctly.
First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contact Polaris Technical Support at (USA)
1-800-822-7933.; 1-888-647-4004 (Canada).
Tracks may be jammed and not turn-
ing correctly.
First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contact Polaris Technical Support at (USA)
1-800-822-7933.; 1-888-647-4004 (Canada).
The Cleaner Error Indicator
ashes during the cleaning
cycle.
Cleaner may be sucking air (lights will
appear after 60 seconds air intake).
Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
The cleaner does not stay
rmly on the pool bottom.
There is air in the appliance casing. Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
The lter canister is full or dirty. Clean the lter canister, see Cleaning the Filter
Canister.
The impeller is damaged. First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contactPolaris Technical Support at (USA)
1-800-822-7933.; 1-888-647-4004 (Canada).
The cleaner does not climb
the pool walls or clean up to
the waterline.
The lter canister is full or dirty. Clean the lter canister, see Cleaning the Filter
Canister.
Walls of pool are slippery or slimy.
Although the water seems clear,
microscopic algae, invisible to the
human eye, are present in the pool.
As a result the pool walls become
slippery and prevent the cleaner from
climbing. Check tracks and brushes
for wear and replace as necessary.
Adjust Surface Control System™setting, see Wall
Cleaning.
Do a shock chlorination treatment to reduce the pH
levels in the pool. DO NOT leave the cleaner in the
pool during this treatment.
On startup the cleaner does
not move.
No power supply to the cleaner. Check that the outlet to which the control unit is
connected is receiving electricity.
Cleaner has shut down with error
code or ashing lights.
Disconnect the control unit and wait at least 20
seconds before reconnecting.
If the problem persists, contact Polaris Technical
Support at 1-800-822-7933 (USA);
1-888-647-4004 (Canada).
7.2 General Troubleshooting
The following table lists some of the common symptoms, causes, and solutions for correcting cleaner operation
problems.

Page 18
English
Problem Cause Solution
Cleaner stops up to 20
seconds during cleaning
cycle.
Cleaner is performing normal
calibration operation.
No user action required. The pause does not affect
the overall cleaning cycle.
Cable is tangling in the pool Too much cable length in the water. Do not unravel the entire cable. Use only the
amount needed for the cleaner to cover the pool
area.
Place the remaining unused cable on the side of
the pool. Follow the procedure in Cord Tangling to
avoid and correct tangled cord.
The cleaner is not cleaning
effectively.
The brushes have become smooth or
the "wear" indicator shows.
Replace the brushes following the procedure in
Replacing the Brushes.
Filter canister is full or dirty. Clean the lter canister following the procedure in
Cleaning the Filter Canister.
Floating cable is excessively coiled or
kinked.
Make sure the oating cable is spread out over the
pool. Ensure the cable is not too tightly wrapped
or coiled when storing. If the problem persists, lay
the cable straight in the sun to relax it and remove
kinks. Follow the procedure in Cord Tangling to
avoid and correct tangled cord.

Page 19
English
NOTES

Zodiac Pool Systems, Inc.
2620 Commerce Way, Vista, CA 92081
1.800.822.7933 | www.ZodiacPoolSystems.com
ZODIAC®is a registered trademark of Zodiac International, S.A.S.U., used under license.
All other trademarks referenced herein are the property of their respective owners.
©2016 Zodiac Pool Systems, Inc. H0429900 Rev F
POLARIS®and the Polaris 3-wheeled cleaner design are registered trademarks of Zodiac
Pool Systems, Inc.