Polaris EN27 Series User manual

Robotic Pool Cleaner
Owner's Manual
ENGLISH |FRANÇAIS |ESPAÑOL
TYPE EN27---
TYPE EN37---
H0699900 Rev A
OWNER'S MANUAL
FOR YOUR SAFETY - For anything other than the routine cleaning and maintenance described in this
manual, this product must be serviced by a pool technician who is licensed and qualified in pool equipment
by the jurisdiction in which the product will be installed where such state or local requirements exist. In
the event no such state or local requirement exists, the maintainer must be a professional with sufficient
experience in pool equipment installation and maintenance so that all of the instructions in this manual
can be followed exactly. Improper installation and/or operation may void the warranty.
WARNING

FCC Statement
This device complies with Part 15 of the FCC Rules and IC licence-exempt RSS standard. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any changes or modications not expressly approved by the part responsible for compliance could void the user's
authority to operate the equipment.
NOTE: This device complies with FCC and IC RF radiation exposure limits set forth for general population. This device must be
installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development Canada's license-exempt RSS(s) Operation is subject to the following two conditions: (1) This device
may not cause interference. (2) This device must accept any interference including interference that may cause
undesired operation of the device.
THANK YOU FOR PURCHASING THIS ROBOTIC POOL CLEANER.
YOUR ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED
AND TO PROVIDE LOW MAINTENANCE OPERATION. PRIOR TO INSTALLING YOUR NEW CLEANER,
PLEASE DO THE FOLLOWING:
1) Complete and return the warranty card.
2) Record your purchase information on the spaces provided below.
3) Attach your invoice (or a copy) to this page.
Taking these steps will help ensure prompt warranty service, should it be required. If service is required, please
contact your original dealer. If the original dealer does not perform warranty service, please call our Technical
Support department at 1-800-822-7933.
RECORD YOUR CLEANER DATA HERE:
Date of Purchase Purchased From Serial Number:
(located on robot- head)
City State/Province Zip/Postal Code
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Table of Contents
1Important Safety Instructions ..................... 4
2 Cleaner Specications................................. 5
Technical Specications ............................................... 5
3Getting Started ............................................. 6
Contents ....................................................................... 6
Connect to a Power Source.......................................... 6
4General Cleaner Operation.......................... 7
Install and Submerge the Cleaner................................ 7
Control Box Buttons...................................................... 8
Start / Stop Cleaning and Select Cleaning Time .......... 8
Removal from Pool....................................................... 9
5Maintenance ............................................... 10
Cord Tangling ............................................................. 10
Clean the Filter Canister..............................................11
Store the Cleaner When Not in Use ........................... 12
Replacing Wear Parts................................................. 12
Replacing Brushes ..................................................... 12
6Installing iAquaLink®................................. 14
Download the App ...................................................... 14
Sign Up and Log In..................................................... 14
Add to Mobile App System ......................................... 14
7iAquaLink®Control*................................... 15
iAquaLink®Control Home Screen............................... 15
Start / Stop Cleaning and Adjust Cleaning Time......... 15
Set Cleaning Mode..................................................... 15
Remote Control .......................................................... 15
Removal from Pool..................................................... 16
In-App Error Messages and Troubleshooting............. 16
System Settings.......................................................... 16
8Troubleshooting......................................... 16
Error Codes ................................................................ 17
General Troubleshooting ............................................ 18
iAquaLink®Troubleshooting........................................ 19
How to Connect.......................................................... 19
Common iAquaLink®Troubleshooting ........................ 20
*not available on all models
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1Important Safety Instructions
Please read through the entire manual before installing your new robotic pool cleaner. The cleaner must
be installed and operated as specied.
WARNING
Failure to comply with the following warnings can result in permanent injury, electrocution or death.
PREVENT ELECTRICAL SHOCK
To reduce risk of electrical shock:
• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle
should be provided by a qualied installer and should be tested on a routine basis. To test the GFCI, push
the test button. The GFCI should interrupt power. Push the reset button. Power should be restored. If the
GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump without
the test button being pushed, a ground current is owing, indicating the possibility of an electric shock.
Do not use this product. Disconnect the cleaner and have the problem corrected by a qualied service
representative before using.
• Per the United States National Electrical Code®(NEC®), keep the control box at least ve (5) feet from the
edge of the (pool/spa) water. In Canada, the Canadian Electrical Code (CEC) requires a minimum distance
of 3m (10 ft.) to be maintained between the pool edge and the control box. Never submerge the control box.
• Do not enter pool while the cleaner is in water.
• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers
and other equipment.
• To reduce the risk of electrical shock, do not use the robotic cleaner or control box if the cord is worn or
damaged. Contact Zodiac Pool Systems LLC. Technical Support immediately for proper servicing and
replacement of the damaged cord.
• Double insulation—For continued protection against possible electric shock, use only identical replacement
parts when servicing. Do not attempt repair of the robotic cleaner, control box, power cord, or oating cable.
• NEVER OPEN CONTROL UNIT.
• DO NOT USE AN EXTENSION CORD TO CONNECT THE UNIT TO ELECTRIC SUPPLY; PROVIDE A
PROPERLY LOCATED GFCI RECEPTACLE. THE CONTROL BOX SHOULD BE PLUGGED INTO THE
GFCI RECEPTACLE BOX.
PREVENT CHILD INJURY AND DROWNING
• To reduce the risk of injury, do not permit children to operate this product.
• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of
your pool’s operational system.
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SAVE THESE INSTRUCTIONS
The cleaner is a double-insulated product. A
double-insulated electrical appliance is one which
has been designed in such a way that it does not
require a safety connection to ground. The basic
requirement for double-insulation is that no single
failure can result in dangerous voltage becoming
exposed so that it might cause an electric shock
and that this is achieved without relying on an
earthed (grounded) metal casing. This is achieved
by having two (2) layers of insulating material
surrounding live parts or by using reinforced
insulation. Therefore, devices having double-
insulated construction, such as this cleaner, do not
utilize a grounded (three-prong) cord/plug.
CAUTION
Failure to comply with the following warnings could cause damage to pool equipment or personal injury.
• The cleaner must be installed and operated as specied.
• This product is intended for use with permanently-installed pools. Do not use with storable pools. A
permanently-installed pool is constructed in or on the ground or in a building such that it cannot be readily
disassembled for storage. A storable pool is constructed so that it is capable of being readily disassembled
for storage and reassembled to its original integrity.
• Clean the lter canister in the cleaner after each use.
• Do not use the product in your pool if the water temperature is above 95˚ F (35˚ C) or below 55˚ F (13˚ C).
USE OF THE ROBOTIC CLEANER IN A VINYL LINER POOL
• Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by
objects coming into contact with the vinyl surface, including pool brushes, pool toys, oats, fountains, chlorine
dispensers, and automatic pool cleaners. Some vinyl liner patterns can be seriously scratched or abraded
simply by rubbing the surface with a pool brush. Ink from the pattern can also rub off during the installation
process or when it comes into contact with objects in the pool. Zodiac Pool Systems LLC is not responsible
for, and the Limited Warranty does not cover, pattern removal, abrasion or markings on vinyl liners.
2Cleaner
Technical Specications
The general specications for the cleaner are as
follows:
Control box
supply voltage
100-125 VAC, 60 Hz
Supply voltage 30 V DC
Installed load 150 W max
Specications
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3Getting Started
Contents
The packaging should contain the following items:
• Robotic cleaner and oating cable
• Control box
• Transport and storage caddy
(not available with all models)
Connect to a Power Source
WARNING
Failure to comply with the following warnings
can result in permanent injury, electrocution or
drowning.
PREVENT ELECTRICAL SHOCK
• U.S.: Per NEC® requirements, keep the control
box at least ve (5) ft. (1.5 m) from the edge of the
pool. CANADA: Per CEC requirements, keep the
control box at least three (3) m (10 ft.) from the
edge of the pool.
• Only connect the control box to a receptacle
protected by a ground fault circuit interrupter
(GFCI). Contact a certied electrician if you cannot
verify that the receptacle is protected by a GFCI.
• Do not use an extension cord to connect the
control box.
• Do not allow anyone to swim while the cleaner is
in the pool.
• The control box is water-resistant, not waterproof.
In order to prevent electrocution, never submerge
the control box or leave exposed to inclement
weather.
1. Firmly insert power cord connector (with
TOP shown facing up) until you hear a
"click" (Figure 1).
NOTE: The "click" indicates the power cord is connected
correctly.
“HAGA CLIC ”
“HAGA CLIC”
Figure 1. Connect Power Cable
NOTE: To disconnect, firmly grip the power cord connector
on each side, press the two tabs, and pull out
(Figure 2).
"CLICK"
"CLICK"
Figure 2. Disconnect Power Cable
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4General Cleaner
CAUTION
To prevent damage to the cleaner, to adhere to the
following guidelines:
• Remove the cleaner from the pool after the
cleaning cycle is completed.
• Store out of direct sunlight or inclement weather.
• Never lift the cleaner out of the pool by the
oating cable.
• Take additional care when lifting the cleaner out
of the pool. It becomes heavier when lled with
water.
• Always remove the cleaner from pool when super
chlorinating or adding acid.
• Do not handle cleaner while it is in operation
IMPORTANT
• Always fully submerge the cleaner head before
you begin operation.
• Clean the lter canister after each cleaning
cycle.
• Do not leave your cleaner in the pool on a
permanent basis.
• At the end of each cycle, remove the cleaner
from the pool.
• Start at the cleaner head and untangle any
coils in the cable before storing the cleaner.
The robotic cleaner includes a safety feature that
automatically stops the cleaner if a cleaning cycle
starts but it is not submerged in water. For pools
equipped with a beach area, this safety feature is
programmed to drive the cleaner in reverse and
back into the pool when the impeller is out of the
water.
Install and Submerge the Cleaner
1. With the control box plugged into a power
outlet, spread the oating cable across the
pool deck until you reach the middle of the
pool length.
WARNING: Do not use an extension cord
2. At the center point, submerge the cleaner in
the pool and hold in the vertical position to
release any air trapped inside.
(Figure 3).
1
Figure 3. Submerge the Cleaner Vertically
3. Ensure the unit sinks to the bottom of the
pool and does not oat
(Figure 4).
2
Figure 4. Cleaner Sinking to the Bottom of the
Pool
Operation
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4. Place all of the oating cable in the water
to allow free movement in your pool from
the central point. Spread out the oating
cable ensuring there are no kinks or coils
in the cable (Figure 5).
Figure 5. Pool Entry Point for Optimal Patterning
caddy /
control unit
cleaner
cleaner
Recommended
entry point
Not
Recommended
WARNING: Do not use
an extension cord
Control Box Buttons
The control box can be used to initiate basic
cleaning features and to connect the device to
home Wi-Fi (connected models only).
For more information on connecting your cleaner to Wi-Fi
(connected models),see Section 5, Installing iAquaLink®.
Start / Stop Cleaning and Select
Cleaning Mode
The factory default cleaning mode is set to Floor,
Wall, Waterline.
Use to change cleaning surface setting.*
Toggle between modes:
Floor Only (1h 30 min)
Floor, Wall, Waterline (2 hours 30 minutes)
With the cleaner submerged in the water,
press to begin operation.
Press again to interrupt and cancel an in-progress
cleaning cycle.
*not available on all models
Start/Stop cleaning
Select cleaning mode*
Remove cleaner from the pool*
Initiate connection and set up iAquaLink®
control*
*not available on all models
Button Functions
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Removal from Pool
Depending on the model, you can manually
remove the cleaner from the pool or use the Lift
System feature.
For manual removal, pull gently on the oating
cable to bring the cleaner handle within arm's
reach.
Use the handle to lift the cleaner from the water
and hold the cleaner vertically over the pool
surface to drain (Figure 6). Never lift the cleaner
out of the pool by the oating cable.
Using the Lift System*
The Lift System is designed to assist in retrieving
the robot from the pool. Lift System can be
activated at any time during or after a cleaning
cycle.
1. Press any button to engage cleaner
controls.
2. Press on the control box to begin
the automated procedure to bring the
cleaner to the wall.
NOTE: To stop the procedure at any time, press and
release the button again.
3. Next, Press and HOLD to rotate the
cleaner.
4. Once the cleaner is facing the wall of your
choice for retrieval, release the button.
5. Cleaner will drive forward and up the wall
it is facing. It will wait at the waterline to be
retrieved.
6. When in reach, remove the cleaner from
the pool using the handle. The cleaner
will quickly expel water to allow for lighter,
easier removal (Figure 6).
NOTE: Never lift the cleaner out of the pool by the floating
cable.
*not available on all models
Figure 6. Always remove cleaner using the handle
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5Maintenance
WARNING
To avoid electric shock and other hazards which
could result in permanent injury or death,
disconnect (unplug) the cleaner from the power
source before performing any cleaning and
maintenance.
Cord Tangling
Tangling can occur more frequently when the
cleaner is not attended to after each cleaning
cycle. Proper installation, general maintenance
and the following troubleshooting steps can help
to avoid cable challenges.
IMPORTANT
Cleaner power cable may become tangled if
correct procedure is not followed after each
cleaning cycle.
NOTE: Place all of the oating cable in the water to allow
free movement in your pool from the central point.
Spread out the oating cable ensuring there are no
kinks or coils in the cable (Figure 7).
caddy /
control unit
cleaner
cleaner
Recommended
entry point
Not
Recommended
WARNING: Do not use
an extension cord
Figure 7. Optimal Entry Point in Pool
If tangling occurs, follow these steps:
1. Remove the cleaner from the pool. When
the cleaner is within arm's reach, use the
handle to remove from the water. Never lift
the cleaner out of the pool by the oating
cable.
2. Hold the cleaner vertically to drain
(Figure 8).
Figure 8. Keep Cleaner Vertical to Drain Water
3. Unplug power to the cleaner at the control
box (Figure 9).
Figure 9. Unplug
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4. Remove the cleaner from the pool and
untangle all kinks and coils in the power
cable. Start at the cleaner head. Lay the
cable in the sun to loosen any tangling
memory (Figure 10).
Figure 10. Untangle the power cable
Clean the Filter Canister
The lter canister should be cleaned at the end of
each cycle.
1. Remove the cleaner from the water and let
the remaining water drain.
2. Unlatch the cleaner cover to access the
canister
(Figure 11).
Figure 11. Lift Cleaner Cover
3. Remove the lter canister from the body
(Figure 12).
Figure 12. Remove Filter Canister
5. Empty all debris from the lter canister,
then rinse the canister and the cleaner
using a hose (Figure 13).
Figure 13. Wash Filter Canister
NOTE: Periodically, deep-clean the filter canister with soapy
water and a soft bristle brush to prevent clogging.
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Store the Cleaner When Not in Use
The cleaner should be cleaned regularly using
slightly soapy water. Do not use solvents such as
trichlorethylene or its equivalent. Rinse the cleaner
generously using clean water. Do not let your
cleaner dry in direct sunlight.
1. Disconnect cleaner from the power source.
2. Starting at the cleaner head, remove all
twists and tangles from the cable. Lay the
cable in the sun to loosen any tangling
memory (see Figure 14).
3. Loosely coil the cable into a loop for
storage near the cleaner or on the caddy
hook (not available with all models).
4. Disconnect the cable from the control box.
Figure 14. Untangle the power cable
Replacing Wear Parts
Replacing Brushes
The cleaner is tted with brushes with a ''wear''
indicator (Figure 15).
raised groove becomes
partially flattened,
indicating excessive
wear
Figure 15. Worn Brush Indicator
To maintain cleaner performance at its best,
replace the brushes as soon as one of the wear
indicators is reached (even if the wear is not
even). It is recommended that you replace the
brushes when the rubber is worn down to the
top of the wear indicator (or every two years,
whichever comes rst).
To replace a worn brush:
1. Stand the cleaner on its end in a vertical
position (see Figure 16).
1
Figure 16. Cleaner in Upright Position
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2. Separate the edges of the brush and undo
the tabs. Remove the worn brush (see
Figure 17).
Figure 17. Undo the Tabs of the Brush
3. Position the new brush underneath the
roller with the bristles facing downwards
(see Figure 18).
Figure 18. Position the New Brush on Roller
4. Thread each tab into the slot provided and
gently feed it through until the heel comes
out at the other side of the slot.(Figure 19).
4
Figure 19. Pull Tabs Through Each Slot
5. Use a pair of scissors to cut the tabs 3/4
inch from the heel so that they are no higher
than the cleaning blade (Figure 20).
Figure 20. Cut Tabs
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6Installing
iAquaLink®
(connected models only)
The iAquaLink app is available for download from
the App Store or Google Play.
With iAquaLink Control, you can connect to your
robotic cleaner from anywhere, anytime to access
functions and troubleshooting advice. App features
are dependant on model.
Before you begin installation, make sure
you have the following:
• IMPORTANT: Have your Wi-Fi network
password available.
• Robotic Cleaner submerged in the pool.
• Control Box connected and plugged into a
GFCI outlet.
• Smart device (phone or tablet) with Wi-Fi
and Bluetooth enabled
• Wi-Fi router with sufcient signal strength
at the Control Box
Download the App
Install or update the iAquaLink app from the App
Store or Google Play.
Sign Up and Log In
Open the iAquaLink app, then Sign Up or Log In.
Complete all required elds in the Account Set Up
page and agree to the Terms and Conditions.
Add to Mobile App System
1. On the My Systems page, click +in the
upper right-hand corner to add a system.
2. Choose "Robotic Cleaner". Follow in
app instructions to add your cleaner and
connect it to your home router.
3. On the control box, press
Bluetooth light indicates status:
BLINKING - searching for signal
SOLID - paired with phone
Wi-Fi light indicates status:
BLINKING - connected to router
SOLID - connected to the internet
NOTE: Errors during connection may be the results of
insufficient Wi-Fi signal strength at the control box
location. If you are unable to move the control or
router to improve signal strength, you may need a
Wi-Fi extender to boost your signal strength. (See
iAquaLink Troubleshooting section.)
An incorrect password may also be that cause of a
connection error. If the signal strength at the control
box is good, double check the network name and
credentials for the router you are trying to access.
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7iAquaLink®
Control
(connected models only)
Once you have downloaded the iAquaLink app and
connected the device to Wi-Fi, the iAquaLink app
allows for robotic cleaner control from anywhere,
anytime. Functions vary within the iAqualink app
depending on which cleaner model you have.
WARNING
Do not enter pool while the robotic cleaner
is in water.
iAquaLink®Control Home Screen
App function and design is subject to change.
Start/Stop Cleaning
Remote*
Clean Mode
Lift System*
*not available on all models
Start / Stop Cleaning
The factory default cleaning surface setting is
Floor, Wall, Waterline.
1. From the Home screen or the Control Box
press the Start/Stop button to begin
cleaning.
2. The app displays the cycle time in hours
and minutes.
3. Press to interrupt and cancel an in-
progress cleaning cycle.
Set Cleaning Mode
1. From the home screen, select Cleaning
Mode to view and select.
Remote Control*
Use your mobile device as a remote control.
IMPORTANT: Only use Remote Control when in view of the
cleaner.
1. From the main screen, select the Remote
tab.
2. You can direct the cleaner using the remote
control to help pick up debris.
NOTE: If you experience significant delays between the
app command and cleaner response, you may
have a weak Wi-Fi signal or other connectivity
challenges that interfere with the immediacy of
the remote control functions.
*not available on all models
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Removal from Pool
Depending on the model, you can manually
remove the cleaner from the pool or use the Lift
System* feature in app or on the control box.
The Lift System is designed to assist in retrieving
the robot from the pool. Lift System can be
activated at any time during or after a cleaning
cycle.
IMPORTANT: Only use Lift System when in view of the
cleaner.
1. From the home screen, select Lift
System to enter automated procedure.
2. Use the left and right controls to rotate the
cleaner to face the wall of your choice.
3. Press the Start Button to drive the cleaner
up the wall it is facing. The cleaner will wait
at the water line to be retrieved.
NOTE: To stop the procedure at any time, press and release
the button again.
4. When in reach, grab the cleaner handle
and begin to pull cleaner out of the water.
The cleaner will quickly expel water to
allow for lighter, easier removal.
NOTE: Never lift the cleaner out of the pool by
the floating cable.
*not available on all models
In-App Error Messages and
Troubleshooting
If an error occurs, cleaning will be interrupted and
the app will display an error message.
The message will display:
• The error code and name
• A brief description of the error
• A set of troubleshooting steps you can take to
resolve the error (if available for the error type)
Tap "Clear Error" when you believe you have xed
the problem and want to try again or anytime you
want to return to the home screen.
System Settings
Access System Settings by pressing the gear icon
in the upper right hand corner of the app screen.
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8Troubleshooting
• If the status indicator on the control box ashes to alert the user, follow the recommended
troubleshooting tips below
• User alerts can also be accessed in the iAquaLink®app (on connected models only)
Error Codes
Flashing LED
In-App Display
(depending on the model)
Solutions
Rapid flashing
1 ash / 1 second pause Communication
• Disconnect and reconnect the cleaner.
• Check that the cable is properly connected to the control box.
• Check that nothing is interfering with the cable connecon
area.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Rapid flashing
2 ash / 1 second pause
Right traction motor
Left traction motor
Right traction motor
consumption
Left traction motor
consumption
• Check that debris or the cable is not prevenng the brushes or
the tracks from rotang freely.
• Check that nothing is interfering with the cable connecon
area.
• Rotate the track by a quarter of a turn in the same direcon
unl it rotates smoothly
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Rapid flashing
3 ash / 1 second pause
Cleaner out of the water
• Turn the cleaner o.
• Clean the lter thoroughly.
• Put it back in the water, shaking to release the air bubbles.
• Restart the cycle.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Pump motor
Pump motor consumption
• Check that no debris or hair is blocking the impeller.
• Clean the lter thoroughly.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
iAquaLink Control Models Only
Rapid flashing
5 ash / 1 second pause
Software update failed or
incomplete
• Disconnect and reconnect the control box to restart the
update.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Rapid flashing
Rapid flashing
Update in progress
• Wait for the update to complete.
• Do not disconnect the power cable from the cleaner during
an update.
N/A Connection error
• Check the status of the Bluetooth/Wi-Fi LEDs on the control
box.
N/A
A red dot appears in the "My
systems" list
• Robot not plugged in or not connected to the home Wi-Fi
network.
If the dot is red when the control box is plugged in and if
the Bluetooth/Wi-Fi icons are lit up, refresh the screen (by
swiping downwards).
• If the dot turns green: the robot is ready for use.
Deleng an error code
Using the control box:
• Aer following the troubleshoong soluons, press any key to delete the error code (except the buon).
From the iAquaLink
®
app (connected models only):
• Aer following the troubleshoong soluons, press Clear Error.
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General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
User Issue Possible Cause Suggested Solution
The cleaner does not stay
on the pool surface or is
oating excessively.
There is air trapped inside the
cleaner housing.
Remove cleaner from pool and re-submerge
(see Install and Submerge the Cleaner).
The lter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
The cleaner is not climbing
walls.
The lter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
Conrm appropriate pool chemistry Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
The cleaner is not moving Not connected to electricity. The outlet the control box is connected to, is
not supplying electrical power. Check that the
outlet to which the control box is connected is
receiving electricity.
Cycle not started. Press the Start button to initiate a cleaning
cycle.
Reset needed Disconnect the unit power and reconnect after
20 seconds. If the problem is not resolved,
contact your local retailer to request a
diagnostic review or contact Technical Support
at 1-800-822-7933.
Cable is tangling in the pool. Cable is not spread evenly in the
water
Verify the oating cable enters the water near
the middle of the pool length. Spread all of the
oating cable carefully in the pool, ensuring
there are no kinks or coils. Ensure the cable is
not too tightly wrapped or coiled when storing.
If the problem persists, lay the cable straight in
the sun to relax it and remove kinks. Follow the
procedure in Cord Tangling to avoid and correct
tangled cord.
The cleaner is not cleaning
the pool effectively.
Filter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see: Clean the Filter
Canister).
Brushes are worn. Check the wear indicator(s). Contact your local
dealer for spare parts.
Cable is excessively tangled. Untangle the twisted cord and lay in sun to
reduce memory. (See: Cord Tangling).
18
Robotic Pool Cleaner |Owner's Manual
English

iAquaLink®Troubleshooting (not available on all models)
This information can help to troubleshoot connection and setup challenges between the iAquaLink app
and the cleaner.
How It Works
Your
Smart
Device
Your
Internet
Router
Cleaner
Control
Unit
Robotic
Pool
Cleaner
Internet
How to connect:
You must connect to the home router (network) by rst establishing a direct connection between the
control box and your smart device. (See: Conguring the System.)
IMPORTANT: It is recommended to locate the control box as close to the home router as practical. Do
not use an extension cord.
19
Robotic Pool Cleaner |Owner's Manual Robotic Pool Cleaner |Owner's Manual
English

Zodiac Pool Systems Canada, Inc.
2-3365 Mainway
Burlington, ON • Canada L7M 1A6
1.888.647.4004 | www.ZodiacPoolSystems.ca
Common iAquaLink®Troubleshooting
Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change
your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the
router. (See: Congure the System.)
User Issue Possible Cause Suggested Solution
All lights are off Bright sunlight Shield the lights to block sunlight and re-check if
the lights are lit.
Control box is unplugged. Plug the control box in. (See: Connect to a Power
Source).
Power outage. Verify that the breaker is on and electricity is
being supplied to the outlet.
Lost internet connection. Check internet connection - Network may be
down.
Wi-Fi is off Router is off. Turn router on.
Router password was changed. Reset router with new password.
Wi-Fi light is ashing Lost internet connection Check internet connection - Network may be
down.
Control box is too far from home
router
Relocate the control box as near to the home
router as practical. (See: Install and Submerge
the Cleaner) Do not use an extension cord.
Weak Wi-Fi signal • Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless
Network Connection icon while standing near
the control box.
• With a smart device, search for, download,
and use an app that can check signal
strength while standing near the control box.
If Wi-Fi signal is weak, consider installing a
Wi-Fi extender.
Connectivity issue with local Wi-Fi or
connection to the server
Contact your local internet service provider.
• Unplug your control box and wait 10
seconds. Plug in the box again and see if
lights illuminate.
• Check Internet connection - Network may be
down.
Status light is continuously
ashing
Antenna rmware update in progress. Wait for the update to complete and the ashing
to end. Do not disconnect the power cable from
the cleaner during an update.
Power LED is blinking fast Firmware update in progress Wait for blinking to stop, indicating update is
complete. Do not unplug from power during an
update.
Robotic Pool Cleaner |Owner's Manual
20
Zodiac Pool Systems LLC
2882 Whiptail Loop # 100, Carlsbad, CA 92010
1.800.822.7933 | www.PolarisPool.com
H0699900 REV A
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