Polycom DOC2564A User manual

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RMX
®
4000 Installation &
Configuration Guide
General Safety Precautions
Follow these rules to ensure general safety:
• Keep the area around the Polycom RMX®4000 unit clean and free
of clutter and well ventilated.
• Decide on a suitable location for the equipment rack that will hold
the RMX, ensuring that it is near a grounded power outlet.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a
component from the rack.
• In a single rack installation, attach stabilizers to the rack. In
multiple rack installations, the racks should be coupled together.
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX from power surges and voltage spikes, and to keep it
operating in the event of a power failure.
• Allow the power supply units to cool before touching them.
• Always keep the rack’s trays and board’s closed when not
servicing, to maintain proper cooling.
• Use only the power cords supplied with the system.
• Each power cord should only be connected to a power outlet that
has a protective ground contact.
For all safety requirements and precautions, see the RMX 4000
Hardware Guide, "Safety Requirements” on page 1-6.

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Preparations
Obtain the following information from your network administrator:
• IP addresses, Subnet Mask and Default Gateway IP address
(optional) for the RMX control unit and RMX Shelf Management.
• IP addresses for the RMX Signaling Host and Media cards.
• Gatekeeper IP address.
• SIP server IP address, if applicable.
If ISDN/PSTN is installed in your conferencing environment, obtain the
following information from your ISDN/PSTN Service Provider:
• Switch Type, Line Coding and Framing, Numbering Plan and
Numbering Type.
• Dial-in number range.
Unpacking the RMX
1When you receive the RMX packing case, inspect the equipment for
damage and verify that the components match the packing slip.
2The RMX is shipped in a packing case with Stratocell® packaging,
and the top cover must be unlocked and lifted.
3Remove the boxes that are placed on the top Stratocell® and the top
Stratocell® and open the anti-static plastic bag wrapping the RMX.
4Holding the handle on each side, lift the RMX from the box, and
place it on a flat surface or in a rack. Remove any packaging
material prior to positioning the RMX.
If the RMX is connected to the public ISDN Network, an external
CSU or similar equipment is needed.
Attention:
Two people are required to lift the MCU out of the box and when
installing it in a rack.
Write down the RMX’s serial number that is on a sticker on the back
of the unit. It will be needed for product registration later in the
installation process.

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Management Network Configuration on the
USB Key
The system is shipped with the following default IP addresses:
• Control unit IP address – 192.168.1.254
• Shelf Management IP Address – 192.168.1.252
• Control unit subnet mask – 255.255.255.0
• Default Router IP Address – 192.168.1.1
When the RMX is installed for the first time, you must change the
default IP addresses to your local network settings. This can be done by
modifying the default settings in the USB key shipped with the unit
using the LAN Configuration Utility and uploading them to the RMX.
1Take the USB Key from the Installation Accessories kit and insert it
into a PC.
2Double-click LanConfigUtility.exe to start the utility.
3Modify the required network parameters in the utility’s dialog box
using the information supplied by your network administrator.
4Click OK.
5Remove the USB Key from the PC.
The USB Key is required for first entry power-up of the RMX.
Installing the RMX
To install the RMX 4000 in a 19”rack using chassis runners:
1Install chassis runners supplied by Polycom, in the rack.
2Mount the RMX 4000 on top of the rack brackets.
For a detailed description of the safety requirements and
precautions and the installation of the RMX 4000 as a standalone,
mounted in a 23” rack, or reverse mounting the RMX 4000 on a 19”
rack, see the RMX 4000 Hardware Guide.
To connect the RMX 4000 to the DC power, see the RMX 4000
Hardware Guide, "Connecting the RMX 4000 to -48DC SELV
Power” on page 1-17.

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3Fasten the RMX to the rack with screws through the eight holes in
the RMX’s front mounting brackets.
Connecting the cables to the RMX 4000
Connect the following cables to the RMX 4000 rear panel:
•For AC Power Supply connections: Insert a power cable in each of
the three AC Power Entry Modules (PEM’s).
For DC Power connections, see the RMX 4000 Hardware Guide.
•OntheRTM IP-4000:
—Connect the Management Network cable to LAN 2.
—Connect the Signalling cable to LAN 3.
—Connect the Shelf Management cable to LAN 6.
• For each installed RTM LAN - Connect the LAN cable to LAN 2.
• For each installed RTM ISDN:
—Connect the E1/T1 cables to their PRI Ports.
—Connect the LAN cable to LAN 1.
First Entry Power-up
1Insert the USB Key with the modified IP addresses in the USB port
on the back panel.
2Turn ON the power by pressing on the power switch located on the
rear panel of the RMX.
The parameters in the lan.cfg file are uploaded from the USB Key to
the RMX’s memory and applied during the power-up sequence.
System power-up sequence may take up to five minutes.
The size of the protective earthing conductor & cable should be a
minimum of 10AWG.
•LAN 4, LAN 5 and the Serial ports are only for debugging and
not for customer use.
•Do not remove the protective plastic caps from LAN 1, LAN 4
and LAN 5 ports.

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During the first-time power-up the red ERR LED on the RMX’s
front panel remains ON until both the Management and IP
Network Services have been defined.
When the RMX's configuration is completed (including the
Management and IP Network Services), and if there are no System
Errors, the green RDY LED on the CNTL module (on the RMX’s
front panel) turns ON.
3Remove the USB key.
Product Registration and Activation Key Retrieval
Before starting the initial configuration process, register the RMX at the
Polycom Resource Center website and download the product activation
key file to the computer you will use for the configuration:
1Using a Web browser, connect to http://portal.polycom.com.
2Login with your Email Address and Password or register as a new
user.
3Select the Product Registration link.
4Follow the on-screen instructions for Product Registration and
Product Activation.
5Write down the Product Activation Key number or copy it for later
use.
Connecting to the MCU
1Start the RMX Web Client application on the workstation by
entering in the browser’s address line the IP Address of the control
unit as defined in the USB key in the format:
http://<Control Unit IP Address> and pressing Enter.
2In the RMX Web Client Welcome Screen, enter the default Username
(POLYCOM)and Password (POLYCOM) and click Login.
The RMX Web Client opens.
An MCU State indicator displays a progress indicator showing the
time remaining until the system start-up is complete.

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The Product Activation dialog box is displayed with the serial
number filled in.
3In the Activation Key field, enter or paste the Product Activation Key
retrieved earlier and click OK.
If you do not have an Activation Key, click the Polycom Resource
Center button to access the Service & Support page of the Polycom
website.
The system prompts with a System Reset dialog box.
4In the System Reset dialog box, click No.
As no Default IP Network Service is defined, the system
automatically starts the Fast Configuration Wizard.
The Fast Configuration Wizard is displayed.
Configuring the IP Network Service
The Fast Configuration Wizard enables you to configure the Default IP
Service. It starts automatically if no Default IP Network Service is defined.
This happens during First Time Power-up,before the service has been
defined or if the Default IP Service has been deleted, followed by an RMX
reset.
The IP Management Service tab in the Fast Configuration Wizard is
enabled only if the default Management IP addresses were not
modified.
1In the Fast Configuration Wizard - IP dialog box, define the following
parameters:
On the RMX 4000, IPv4 is the default protocol for setting the Network
Service in the Fast Configuration Wizard.
Field Description
IP Service
Name Use the default name (Default IP Service) or enter a name using up to 20 characters.
Note: This field is displayed in all dialog boxes.

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2Click Next.
3In the Fast Configuration Wizard - Routes dialog box, enter the IP
address of the default router.
4Click Next.
5Enter the required DNS information in the dialog box.
Signaling Host
IP Address Enter the IP address of the Central Signaling host. This is the address used by endpoints for dialing in to the MCU.
Media Card 1/2/
3/4 IP Address Enter the IP address(es) of the media card (s): MPM+ / MPMx 1, MPM+/MPMx 2, MPM+/MPMx 3 and MPM+/
MPMx 4 (if installed), as provided by the network
administrator. Endpoints connect to conferences and
transmit call media (video, voice and content) via these
addresses.
Subnet Mask Enter the subnet mask of the MCU.
Default value: 255.255.255.0.
If Secured Communication is required on the RMX: complete the
Fast Configuration Wizard, Login, install the Certificate and then
enable the Secured Communication Mode.
Field Description
MCU Host Name Enter the name of the MCU on the network.
Default name is RMX
DNS Select:
•Off – if DNS servers are not used in the
network.
•Specify – to enter the IP addresses of the DNS
servers.
Note: The IP address fields are enabled only if
Specify is selected.
Field Description

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6Click the Next button.
7In the Fast Configuration Wizard - Environment dialog box, select the
IP Network Type: H.323,SIP or H.323 &SIP.
8Click Next.
9If you selected SIP go to Step 13.
10 In the Fast Configuration Wizard - Gatekeeper dialog box, enter the
required information:
Register Host
Names
Automatically to
DNS Server
Select this option to automatically register the
MCU Signaling Host and Shelf Management with
the DNS server.
Local Domain
Name Enter the name of the domain where the MCU is installed.
Primary DNS
Server IP Address The static IP addresses of the primary DNS server.
Field Description
Gatekeeper Select Specify to enable configuration of the
gatekeeper IP address.
When Off is selected, all gatekeeper options are
disabled.
Primary Gatekeeper
IP Address or
Name Enter either the gatekeeper’s host name (if a DNS Server is used) or IP address.
MCU Prefix in
Gatekeeper Enter the string with which the MCU registers itself with the gatekeeper.
The gatekeeper uses this string to identify the MCU
when forwarding calls to it.
H.323 endpoints use this number as the first part of
their dial-in string when dialing the MCU.
Field Description

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11 Click Next.
12 If you selected H.323 only go to Step 15.
13 In the Fast Configuration Wizard - SIP dialog box, enter the following
information:
Aliases
Alias The alias by which the RMX’s Control Unit is identified
within the network. Up to five aliases can be defined
for each RMX.
Note: When a gatekeeper is specified, at least one
prefix or alias must be entered in the table.
Type Select the type that defines the format in which the
card alias is sent to the gatekeeper.
•H.323 ID (alphanumeric ID)
•E.164 (0-9, * #)
•URL ID (URL style address)
•Transport ID (IP address: port number)
•Email ID (email address format)
•Party Number (identical to the E.164 format)
Note: Although all alias types are supported (with
H.323 and E.164 being the most common), the type to
be used depends on your gatekeeper’s capabilities.
Field Description
SIP Server Select:
•Specify – to manually configure SIP servers.
•Off – if SIP servers are not present in the network.
SIP Server IP
Address Enter either the IP address of the preferred SIP server or its host name (if a DNS server is used).
Field Description

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14 Click the Next button.
15 Enter the required Security information in the dialog box.
16 Click the Save & Continue button.
During the initial RMX setup, if the system detects the presence of the
RTM ISDN card, the ISDN /PSTN Network Service definition screens of
the Fast Configuration Wizard are enabled.
If there is no RTM ISDN card in the RMX or if you do not want to define
an ISDN/PSTN Network Service, go to Step 32.
Transport Type Select the protocol that is used for signaling between
the MCU and the SIP Server or the endpoints
according to the protocol supported by the SIP Server:
UDP – Select this option to use UDP for signaling.
TCP – Select this option to use TCP for signaling.
TLS – The Signaling Host listens on secured port
5061 only and all outgoing connections are
established on secured connections. Calls from SIP
clients or servers to non secured ports are rejected.
The supported security protocols are: TLS 1.0, SSL
2.0 and SSL 3.0.
Field Description
Authentication
User Name Enter the conference, Entry Queue or Meeting Room name as registered with the proxy.
This field can contain up to 20 ASCII characters.
Authentication
Password Enter the conference, Entry Queue or Meeting Room password as defined in the proxy.
This field can contain up to 20 ASCII characters.
Field Description