Polycom RealPresence RMX 1500 User manual

Version 8.5 |December 2014 |3725-74200-000/A
Getting Started Guide
RealPresence®Collaboration
Server (RMX®) 1500/1800/2000/4000

2
Copyright©2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product Thisproductmaycontainopensourcesoftware.Youmayreceive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
[email protected].
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Polycom, Inc. 3
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Who Should Read This Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Workstation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Windows 7™ Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Internet Explorer 8 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Prepare for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Gather Network Address Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
ISDN/PSTN Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Prepare the Hardware Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Unpack RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 . . . . . . . . . . . . . . 21
Verify the Accessories Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Install the Telescopic Rail Runners on the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Install the RealPresence Collaboration Server (RMX) 1500 . . . . . . . . . . . . . . . . 28
(Optional) Install RTM ISDN Card on the RealPresence Collaboration Server (RMX) 1500 . . 28
Mount the RealPresence Collaboration Server (RMX) 1500 in a Rack . . . . . . . . . . . . . . . . . . 29
Connect the RealPresence Collaboration Server (RMX) 1500 to a Power Source . . . . . . . . . 30
Connect Cables to the RealPresence Collaboration Server (RMX) 1500 . . . . . . . . . . . . . . . . 31
Install the RealPresence Collaboration Server (RMX) 1800 . . . . . . . . . . . . . . . . 33
Mount the RealPresence Collaboration Server (RMX) 1800 on a Shelf . . . . . . . . . . . . . . . . . 33
Connect the RealPresence Collaboration Server (RMX) 1800 to a Power Source . . . . . . . . . 34

Contents
Polycom, Inc. 4
Connect Cables to the RealPresence Collaboration Server (RMX) 1800 . . . . . . . . . . . . . . . . 34
Install the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . 36
(Optional) Install RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000 . . 36
Mount the RealPresence Collaboration Server (RMX) 2000 in a Rack . . . . . . . . . . . . . . . . . . 37
Connect Cables to the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . 39
Install the RealPresence Collaboration Server (RMX) 4000 . . . . . . . . . . . . . . . . 41
(Optional) Install the RTM ISDN Card on the RealPresence Collaboration Server (RMX) 4000 . .
41
Install the RealPresence Collaboration Server (RMX) 4000 as a Standalone System . . . . . . 42
Mount the RealPresence Collaboration Server (RMX) 4000 in a Rack . . . . . . . . . . . . . . . . . . 42
Connect the RealPresence Collaboration Server (RMX) 4000 to Power Sources . . . . . . . . . 46
Connect Cables to the RealPresence Collaboration Server (RMX) 4000 . . . . . . . . . . . . . . . . 49
First Entry Power-up and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Modify Network Settings in USB Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
First Time Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Register Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connect to MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Modify the Default IP Service and ISDN/PSTN Network Service Settings . . . . . . . . . . . . . . . 58
Select Collaboration Server Web Client Language . . . . . . . . . . . . . . . . . . . . . . . 78
Start Conferences Using Default Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Join a Conference Using Dialing Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Example of dialing Strings for H.323 Participants (AVC CP Only and Mixed Conferences) . .
81
Example of dialing Strings for SIP Participants (All Conferences) . . . . . . . . . . . . . . . . . . 81
Gathering Phase (AVC CP Only Conferencing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Default Conferencing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

About This Guide
Polycom, Inc. 5
About This Guide
This guide provides information to help you understand the RealPresence Collaboration Server (RMX)
1500/1800/2000/4000 Multipoint Control Unit (MCU), and provides information to perform following tasks:
●Prepare for Installation
●Install the RealPresence Collaboration Server (RMX) 1500
●Install the RealPresence Collaboration Server (RMX) 1800
●Install the RealPresence Collaboration Server (RMX) 2000
●Install the RealPresence Collaboration Server (RMX) 4000
●Select Collaboration Server Web Client Language
●Start Conferences Using Default Profiles
TheRealPresenceCollaborationServer(RMX)1500/1800/2000/4000Administrator’sGuideprovidesmore
in-depth information on configuring and managing the system.
Prerequisites
This guide assumes the user has the following knowledge:
●Familiarity with Windows®XP, Windows®7, and Windows®8 operating systems and interface.
●Familiarity with 32-bit Microsoft®Internet Explorer®version 7, 8, 9, and 10.
●Basic knowledge of video conferencing concepts and terminology.
Who Should Read This Guide?
System administrators and network engineers should read this guide to learn how to properly install and set
up Polycom Collaboration Server systems. Chairpersons and system operators should read this guide to
learn how to use the RealPresenceCollaboration Server Web Client or RMX Manager to run conferences.
Chairpersons and Operators (users who start and manage conferences on the MCU) please read:
•About This Guide
•About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
•Select Collaboration Server Web Client Language
•Start Conferences Using Default Profiles
System Administrators please read:
The product names, RealPresence®Collaboration Server 1500, 1800, 2000, 4000
and RMX®1500, 1800, 2000, 4000 are used interchangeably throughout this Guide.

About This Guide
Polycom, Inc. 6
•About This Guide
•About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
•Prepare for Installation
•Install the RealPresence Collaboration Server (RMX) 1500
•Install the RealPresence Collaboration Server (RMX) 1800
•Install the RealPresence Collaboration Server (RMX) 2000
•Install the RealPresence Collaboration Server (RMX) 4000
•Select Collaboration Server Web Client Language
•Start Conferences Using Default Profiles
How This Guide is Organized
The following typographic conventions are used in this guide to distinguish types of in-text information.
.
Convention Description
Bold Highlights interface items such as menus, soft keys, flag names, and directories. Also used to
represent menu selections and text entry to the Collaboration Server Web Client or the RMX
Manager.
Italics Used to emphasize text, to show example values or inputs, file names and to show titles of
reference documents available from the Polycom Support Web site and other reference sites.
Underlined Blue Used for URL links to external Web pages or documents. If you click on text in this style, you
will be linked to an external document or Web page.
Blue Text Used for cross referenced page numbers in the same or other chapters or documents. If you
click on blue text, you will be taken to the referenced section.
Also used for cross references. If you click the italic cross reference text, you will be taken to
the referenced section.
<variable name> Indicates a variable for which you must enter information specific to your installation, endpoint,
or network. For example, when you see <IP address>, enter the IP address of the described
device.
> Indicates that you need to select an item from a menu. For example, Administration >
System Information indicates that you need to select System Information from the
Administration menu.
Unless specified differently, all screen captures, diagrams and figures included in this guide apply to
RealPresence Collaboration Server (RMX) 1500/1800/2000/4000.

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 7
About the RealPresence®Collaboration
Server (RMX®) 1500/1800/2000/4000
System
The RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 is a high performance, scalable,
IP (H.323 and SIP) and ISDN/PSTN MCU that provides feature-rich and easy-to-use multipoint voice and
video conferencing. The RealPresence Collaboration Server (RMX)1500/1800/2000/4000 meets
International Telecommunication Union—Telecommunication Standardization Sector, (ITU-T, formerly
CCITT) standards for multipoint multimedia bridging devices, and meets ETSI standards for
telecommunication products. In addition, it has been designed in compliance with IETF (Internet
Engineering Task Force).
The MCU can be used as a standalone device to run voice and video conferences or it can be used as part
of a solution provided by Polycom. This solution may include the following components:
●Polycom®RSS™ 4000 or Polycom®RealPresence®Capture Server—provides one-touch recording
and secure playback on telepresence and video conferencing systems, tablets and smartphones, or
from your Web browser.
●Polycom®RealPresence®Distributed Media Application™ (DMA™) system—provides call control
and MCU virtualization with carrier-grade redundancy, resiliency and scalability.
●Polycom®RealPresence®Resource Manager—centrally manages, monitors and delivers Cloud
based Video as a Service (VaaS) and enterprise video collaboration.
●Polycom®RealPresence®Access Director™ (RPAD)—removes communication barriers and
enables internal and external teams to collaborate more easily and effectively over video.
The following diagram describes the multipoint video conferencing configuration with the RealPresence
Collaboration Server (RMX) 1500/1800/2000/4000 as a standalone MCU system.

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 8
Multipoint video conferencing using a RealPresence Collaboration Server (RMX) 1500/1800/2000/4000
The RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 can be controlled through LAN (s) as
below:
●In the RealPresence Collaboration Server (RMX) 1500/2000, MCU management and IP
conferencing are performed through a single LAN port. The networks can be separated in Maximum
Security Environments.
●In the RealPresence Collaboration Server (RMX) 1800/4000, MCU management and IP
conferencing are performed through two different LAN ports. The networks can be separated in
Maximum Security Environments. Management and IP Service can be combined in one LAN port or
can be separated to different ports.

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 9
The RealPresence Collaboration Server(RMX) 1500/1800/2000/4000 provides connectionsto ISDN/PSTN
networks through PRI (E1/T1) ports:
●RealPresence Collaboration Server (RMX) 1500 supports one ISDN card with up to four E1/T1 PRI
lines. RealPresence Collaboration Server (RMX) 1800-3 supports one built-in ISDN module with up
to four E1/T1 RPI lines.
●RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX)
4000 support a maximum of two RTM ISDN cards, each providing connection for up to either seven
E1 or nine T1 PRI lines.
On the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000, E1 and T1 connections cannot
be used simultaneously.
The RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 can be controlled through the LAN,
by the RMX Web Client application, using Internet Explorer installed on the user’s workstation or the RMX
Manager application. The RMX Manager can control several MCUs. For more information about the RMX
Manager, see RMX Manager Application in the RealPresence Collaboration Server (RMX)
1500/1800/2000/4000 Administrator’s Guide.

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 10
Workstation Requirements
The Collaboration Server Web Client and RMX Manager applications can be installed in an environment
that meets the following requirements:
●Minimum Hardware—Intel®Pentium®III, 1 GHz or higher,1024 MB RAM, 500 MB free disk space.
●Workstation Operating System—Microsoft®Windows®XP, Windows®7 and Windows®8.
●Network Card—10/100/1000 Mbps.
●Web Browser—32-bit Microsoft®Internet Explorer®Version 7, 8, 9, and 10.
●Collaboration Server Web Client and RMX Manager are optimized for display at a resolution of
1280 x 800 pixels and a magnification of 100%.
ThefollowingtableliststheWebBrowsersand OperatingSystems with which theCollaborationServerWeb
Client and RMX Manager applications are supported.
Collaboration Server Web Client/ RMX Manager Environment Interoperability
Windows 7™ Security Settings
Before running the Collaboration Server Web Client or RMX Manager applications in Window 7 operation
system or in other operation systems, following system factors need to be considered:
●Internet Explorer 10 has been tested on the RealPresence Collaboration Server (RMX) 1800. If for
any reason it fails to run, right-click the Internet Explorer icon and select Run As Admin.
●In Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift key
and right-clicking on the IE icon, and then select Run as Administrator.
●.Net Framework 2.0 is required and installed automatically.
●If ActiveX installation is blocked please see ActiveX Bypass in the RealPresence Collaboration
Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.
●The RMX Web Client does not support larger Windows text or font sizes. It is recommended to set
the text size to 100% (default) or normal, otherwise, some dialog boxes may not appear properly. To
change the text size, click Control Panel > Display.
For Windows XP, click the Appearance tab, select Normal for the Font size and click OK.
For Windows 7, click the Smaller - 100% option and click OK.
●When installing the RMX Web Client, Windows Internet Explorer > Internet Options > Security
Settings must be set to Medium or less.
●It is not recommended to run Collaboration Server Web Client and Polycom Resource Manager
applications simultaneously on the same workstation.
Web Browser Operating System
Internet Explorer 7 Windows Vista™ / Windows 7
Internet Explorer 8 Windows 7
Internet Explorer 9 Windows 7/ Windows 8
Internet Explorer 10* Windows 8

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 11
●If Windows 7 is installed on the workstation, protected mode must be disabled before downloading
the software to the workstation. To disable protected mode:
1In the Internet Options dialog box, click the Security tab.
2Clear the Enable Protected Mode check box for each of the following tabs:
Internet
Local intranet
Trusted sites
3After successful connection to Collaboration Server, the Enable Protected Mode check boxes
can be selected to enable Protected Mode for the following tabs:
Internet

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 12
Local intranet

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 13
Internet Explorer 8 Configuration
When using Internet Explorer 8 to run the Collaboration Server Web Client or RMX Manager applications,
it is important to configure the browser according to the following procedure.
To configure Internet Explorer 8:
1Close all browsers running on the workstation.
2Use the Windows Task Manager to verify that no iexplore.exe processes are running on the
workstation. If iexplore.exe processes are found, end the process.
3Open Internet Explorer but do not connect to the MCU.
4In the Internet Explorer menu bar, select Tools > Internet Options.
5In the Browsing history area of the General tab, click Delete button.
The Delete Browsing History dialog box is displayed.
6In the Delete Browsing History dialog box, select the Temporary Internet files and Cookies
check boxes, then click the Delete button.
The Delete Browsing History dialog box closes and the files are deleted.

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 14
7Again, in the Browsing history field of the General tab, click Settings button,
The Temporary Internet Files and History Settings dialog box is displayed.
8In the Temporary Internet Files and History Settings dialog box, click the View objects button.
The Downloaded Program Files folder containing the installed program files is displayed.

About the RealPresence®Collaboration Server (RMX®) 1500/1800/2000/4000 System
Polycom, Inc. 15
9Delete the EMAClassLoader.dll file.
10 Close the Downloaded Program Files folder and the Temporary Internet Files and History
Settings dialog box.
11 In the Internet Options dialog box, click the OK button to save the changes and close the dialog
box.

Prepare for Installation
Polycom, Inc. 16
Prepare for Installation
The section provides information about preparations required before installing RealPresence Collaboration
Server (RMX) 1500/1800/2000/4000. Perform the following steps for the preparations:
●Gather Network Address Information
●Prepare the Hardware Installation Site
●Unpack RealPresence Collaboration Server (RMX) 1500/1800/2000/4000
●Verify the Accessories Kits
●Install the Telescopic Rail Runners on the Rack
Gather Network Address Information
This section summarizes the information you needs to gather from your Network administrator.
IP Services
The IP addresses and network parameters which enable communication among the RealPresence
Collaboration Server, its management application and the conferencing devices.
The following three types of IP addresses need to be allocated to each RealPresence Collaboration Server.
●Control Unit IP Address—enables communication between the RealPresence Collaboration Server
and the RMX Web Client, and is used to manage the MCU.
The configuration of the Management Network can be through either USB Key or Direct connection:
USB Key (recommended method)
The system is shipped with a USB Key containing the default Control Unit IP Address and Shelf
Management IP Address. The two IP addresses need to be provided by your network
administrator and modified to fit in your local network.
Direct connection—creates a private network between the RealPresence Collaboration Server
and the computer, and modifying the management network parameters using Fast Configuration
Wizard through the RMX Web Client.
For more information, see Appendix G - Configuring Direct Connections to the Collaboration
Server in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s
Guide.
DHCP is not supported for the Control Unit IP Address.
●Signalling Host IP Address—configures and manages communications between the RealPresence
Collaboration Server and conferencing devices. The configuration of Signalling Host IP Address is
through Fast Configuration Wizard.
●Media Card IP Address—each MPMx or MPMRx media card needs to be allocated an IP address.

Prepare for Installation
Polycom, Inc. 17
The following table lists the required network information to set up a RealPresence Collaboration Server. All
default IP addresses need to be modified to fit in your local network.
ISDN/PSTN Services
The ISDN/PSTN Network Service is used to define the properties of the ISDN/PSTN switch and the ISDN
lines running from the ISDN/PSTN switch to the ISDN card installed in the Collaboration Server, which also
can be initially configured through Fast Configuration Wizard.
Before configuring theISDN/PSTN Network Service, obtain the following information from your ISDN/PSTN
Service Provider:
Note: version 8.1
From Version 8.1 and later, MPM+ media cards are not supported.
RealPresence Collaboration Server Network Address Information
Required IP Addresses RMX 1500 RMX 1800 RMX 2000 RMX 4000
Control Unit IP Address 192.168.1.254
(default) 192.168.1.254 (default) 192.168.1.254 (default) 192.168.1.254 (default)
Shelf Management IP Address 192.168.1.252
(default) NA 192.168.1.252 (default) 192.168.1.252 (default)
Signaling Host IP address Mandatory Same as the
Media Card IP
Address and
defined by the
Media Card IP
address
Mandatory Mandatory
Media Card 1 IP Address Mandatory
for built-in Media
card
Mandatory Optional Optional
Media Card 2 IP Address NA NA Optional Optional
Media Card 3 IP Address NA NA NA Optional
Media Card 4 IP Address NA NA NA Optional
Control Unit Subnet Mask 255.255.255.0
Default Router IP Address 192.168.1.1(Default)
Gatekeeper IP address Optional
DNS IP address Optional
SIP Server IP address Optional

Prepare for Installation
Polycom, Inc. 18
●Switch Type
●Line Coding and Framing
●Numbering Plan
●Numbering Type
●Dial-in number range
Note: Connection to public ISDN network
If the RealPresence Collaboration Server is connected to the public ISDN Network, an external CSU
or similar equipment is needed.

Prepare for Installation
Polycom, Inc. 19
Prepare the Hardware Installation Site
This section describes the requirements your site must meet for the safe installation and operation of the
system.
Safety Requirements
For your protection, please read these safety instructions completely before operating the equipment.
●Look carefully for potential hazards inyour work area: moist floors, ungrounded power cables, frayed
power cords, missing safety grounds and so forth.
●Locate the main circuit breaker within the room.
●Locate the emergency power OFF switch within the room.
●Never assume that power is disconnected from a circuit.
●Use only the power cord supplied with the system.
●Each power cord should only be connected to a power outlet that has a protective ground contact.
●Ensure that the power cord is easily accessible from the back of the system at all times.
●Place the equipment in a well-ventilated area where the vents are free from obstruction.
●Do not place heavy objects directly on top of the RealPresence Collaboration Server unit.
●Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount safety:
●Keep the area around the RealPresence Collaboration Server clean and free of clutter.
●Decide on a suitable location for the equipment rack that will hold the RealPresence Collaboration
Server unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where
heat, electrical noise and electromagnetic fields are generated. You will also need it placed near a
grounded power outlet.
●Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full
weight of the rack resting on them.
●In a single rack installation, stabilizers should be attached to the rack.
●In multiple rack installations, the racks should be coupled together.
●Always make sure the rack is stable before extending a component from the rack.
●You should extend only one component at a time - extending two or more simultaneously may cause
the rack to become unstable.
●Before you install the rails, determine the placement of each component in the rack.
●Install the heaviest components on the bottom of the rack first, and then work up.
●Allow the power supply units to cool before touching them.
●Always keep the rack’ trays and card’s slots closed when not servicing, to maintain proper cooling.

Prepare for Installation
Polycom, Inc. 20
Installation Precautions
The RealPresence Collaboration Server 2000 can weigh up to 16.5 kg, and the RealPresence Collaboration Server
4000 can weigh up to 40 kg when all slots are occupied.Two people are required to lift the MCU out of the box and also
when installing it in a rack.
The following precautions should be followed with regards to installation of the Collaboration Server:
●Use a regulating uninterruptable power supply (UPS) to protect the RealPresence Collaboration
Server from power surges and voltage spikes, to keep your MCU operating in case of a power
failure.The RealPresence Collaboration Server 4000 requires either two DC or three AC power
supply cables, each connected to a power supply.
●Place the RealPresence Collaboration Server on a hard, flat surface such as a desktop or mount it
on 19” rack.
The RealPresence Collaboration Server 4000 can also be mounted on a 23” rack.
●The RealPresence Collaboration Server 4000 has a height of 6U. Ensure this space is available on
the rack.
●The airflow of the RealPresence Collaboration Server 1500/1800 is from front to back. Be sure that
the areas in the front and rear side of the system are clear for proper ventilation.
The airflow of the RealPresence Collaboration Server 2000/4000 is from right to left. Be sure that the
areas in the right and left side of the system are clear for proper ventilation.
Warning: When handling electronic components, standard anti-static precautions must be
observed
•Wear a grounding strap
•Handle cards by their edges only and do not touch their components or connector pins
•Keep components in anti-static bags when not installed in the RealPresence Collaboration Server.
Warning: Breaking the seal voids the warranty
The RealPresence Collaboration Server 1800 is a sealed system, breaking the seal and opening the
chassis voids the warranty.