Portamatik TOP500 Use and care manual

v1.0
REV. 01/2019
TOP500
USER’S AND INSTALLER’S MANUAL

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7B
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The TOP500 operator is a product for residential
use, adaptable to all types of sliding gates.
To ensure full operation of the operator, check that
the door frame is strong enough.
The gate should be level.
Check that the gate has a uniform movement,
with no irregular friction during the entire stroke.
Check that the dimensions and weight of the gate
match those shown in the technical data of the
engine.
1 • Motor TOP500 (1x)
2 • Release keys (2x)
3 • Screws M5x10 (4x)
4 • Fixing screws to the plate (4x)
5 • Fixing screws to the ground (4x)
6 • Fixation plate (1x)
7A • Fixation plate of the limit switches magnetic (2x)
7B • Fixation plate of the limit switches mechanical (2x)
8 • Photocells (2x)
9 • Remote controls (2x)
10 • Contral board MC1 (1x)
11 • User’s manual (1x)
SAFETY INSTRUCTIONS
CONTENT
PRE-INSTALLATION..................................................................................
PACKAGE................................................................................................
OPERATOR.............................................................................................
INSTALATION...........................................................................................
CREATE FOUNDATION.......................................................................
EXISTING FOUNDATION....................................................................
APPLICATION OF MOTOR.................................................................
UNLOCK OPERATOR.........................................................................
INSTALLATION OF NYLON GEAR RACK...........................................
INSTALLATION OF STEEL GEAR RACK............................................
INSTALLATION OF PLATES THE LIMIT SWITCHES..........................
COMPONENTS TEST.............................................................................
MAINTENANCE......................................................................................
CHECK DISTANCES AND TIPS..........................................................
CHECK FRICTION BETWEEN RACK AND PINION...........................
LUBRICATING COMPONENTS...........................................................
TROUBLESHOOTING.............................................................................
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PRE-INSTALLATION
PACKAGE
ou
• It is important for your safety that these instructions
are followed.
• Keep these instructions in a safe place for future re-
ference.
• The Supplier is not responsible for the improper use
of the product, or other use than that for which it was
designed.
cal wires, essentially on the power cable.
• When programming the control unit, pay particular
attention to touching only the location intended for that
purpose. Failure to do so may result in electric shock.
• The Supplier is not responsible if safety standards
were not taken into account when installing the equip-
ment, or for any deformation that may occur.
• The Supplier is not responsible for insecurity and mal-
function of the product when used with components
that were not sold by the them.
• This product was designed and manufactured strictly
for the use indicated in this manual.
• Any other use not expressly indicated may damage
the product and/or can cause physical and property
damages, and will void the warranty.
• Do not make any changes to the automation compo-
nents and/or their accessories.
• Keep remote controls away from children, to prevent
the automated system from being activated involunta-
rily.
• The customer shall not, under any circumstances, at-
tempt to repair or tune the operator. Must call qualified
technician only.
• The installer must have certified professional knowle-
dge at the level of mechanical assemblies in doors and
gates and control board programmation. He should
also be able to perform electrical connections in com-
pliance with all applicable regulations.
• The installer should inform the customer how to han-
dle the product in an emergency and provide him the
manual.
• This device can be used by children 8 year old or older
and persons whose physical, sensory or mental capa-
cities are reduced, or by persons without experience
or knowledge if they have received supervision or ins-
tructions on the use of the device in a safe manner and
understood the hazards involved. Children should not
play with the device. Cleaning and maintenance by the
user must not be carried out by unsupervised children.
• Before installing, the installer must verify that the tem-
perature range indicated on the operator is appropriate
to the location of the installation.
• Before installing, the installer must verify that the
equipment to be automated is in good mechanical
condition, correctly balanced and opens and closes
properly.
• If the operator is to be installed at a level higher than
2,5 m above ground level or other level of access, ,
should be followed the minimum safety and health re-
quirements for the use of work equipment workers at
work in Directive 2009/104/EC of the European Parlia-
ment and of the Council of 16th September of 2009.
• In the case of the equipment where the automation
will be installed, have a pedestrian door, be aware that
it must be closed when the operator is activated.
• After installation, make sure that the mechanism is
properly adjusted and that the protection system and
any manual unlocker works correctly.
• In order to protect the electrical cables against me-
chanical stress, you should use conduit for the electri-
This product is certified in accordance with
European Community (EC) safety stan-
dards.
This product complies with Directive
2011/65/EU of the European Parliament
and of the Council, of 8 June 2011, on the
restriction of the use of certain hazardous
substances in electrical and electronic
equipment.
(Applicable in countries with recycling
systems). This marking on the product or
literature indicates that the product and
electronic accessories (eg. charger, USB
cable, electronic material, controls, etc.)
should not be disposed of as other hou-
sehold waste at the end of its useful life.
To avoid possible harm to the environ-
ment or human health resulting from the
uncontrolled disposal of waste, separate
these items from other types of waste and
recycle them responsibly to promote the
sustainable reuse of material resources.
Home users should contact the dealer
where they pruchased this product or the
National Environment Agency for details
on where and how they can take these
items for environmentally safe recycling.
Business users should contact their ven-
dor and check the terms and conditions of
the purchase agreement.
This product and its electronic accessories
should not be mixed with other commercial
waste.
This marking indicates that the procut
and electronic accessories (eg. charger,
USB cable, electronic material, controls,
etc.) are susceptible to electric shock by
direct or indirect contact with electricity.
Be cautious when handling the product
and observe all safety procedures in this
manual.

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320
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300
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OPERATOR
During installation you will need to open the motor cover, to access various components on the inside. For this, loosen
the 2 screws identified with (A) until the cover is free to be removed.
The specifications of the operator are as follows:
The dimensions of the TOP500 operator are in milime-
ters (mm) throughout the manual.
230V 110V
• Power Supply AC 230V 50Hz AC 110V 60Hz
• Power 280W 280W
• Current 0,8A 0,8A
• Speed 0,16 m/sec 0,16 m/sec
• Thermal protection 120ºC 120ºC
• Force 1200N 1200N
• Working temperature -25°C a 55°C -25°C a 55°C
• Capacitor 8µF 25µF
• IP IP44 IP44
• Working frequency 25% 25%
• Noise level LpA <= 56 dB (A) LpA <= 56 dB (A)
• Thermal reset 2min to complete cycle 2min to complete cycle
• Maximum weight of leaf 500kg 500kg
• Maximum size of leaf 7m 7m

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1 • Drill a hole in the ground to create a concrete
foundation.
2 • Fasten the screws to the plate with females and
females.
3 • Fill the hole with fresh concrete and smooth the
top where you will secure the plate.
4 • Insert the plate with the screws in the fresh con-
crete base.
• In both cases you should leave pipes in the mi-
ddle of the hole for the passage of cables for power
and accessories.
• The distance from the foundation to the gate must
be at least 30mm.
• The distance from the fixing plate to the gate
should be 60mm.
• Use a level to level the foundation horizontally.
• Let the concrete dry so that the plate is firmly
fixed.
CREATE FOUNDATION
REQUIRED ON ANY INSTALLATION
EXISTING FOUNDATION
530
300
30
1 • Place the plate on top of the concrete base.
2 • Mark the location to drill bushings. Mark the center
of the oval holes in the plate.
3 • Drill four holes for the M10 bushings in the concrete
base. Place the M10 metal bushings in the holes.
4 • Place the plate on the concrete base with respect
to distances. Tighten it with the M10 screws.
If there is already a foundation at the installation site,
proceed as follows:
INSTALLATION

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• Place the motor on the plate.
• Tighten the 4 screws to the plate by the inside of the
engine.
• Align it parallel to the gate leaving a distance of
63mm between them.
To manually open the gate due to power failure or in
the event of a fault, follow these steps:
1 • Open the release latch protection cover.
2 • Insert the key and turn it 90°.
• Puxe o desbloqueador para fora e pode agora abrir/
3 • Pull the unlocker out and you can now manually
open / close the gate.
For the operator to function normally again, close the
unlock and turn the key to the original position. Close
the cover to finish, perform a maneuver to confirm the
operation of the operator.
1 • Position a piece of rack over the pinion, level it horizontally with a level.
2 • Fasten the first rack bracket over the pinion to the gate.
3 • Close the gate slightly until the other end of the rack rests against the pinion and tighten the last bracket.
APPLICATION OF MOTOR INSTALLATION OF NYLON GEAR RACK
UNLOCK OPERATOR
If you wish to install the Steel Rack, go to page 6 for the necessary instructions.
Put the gate in the open position and unlock the engine!
During the course of the gate, all rack elements must engage
properly with the pinion!
Spacers can not be welded to the rack!

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A
B
C
AB
1 • Place spacers in all rack holes to secure to the gate. You should place them in the center of the ovalized rack
holes, so you can fine-tune them at the end of the installation if necessary.
2 • Position a piece of rack over the pinion and level it horizontally with a level.
3 • Weld the spacer over the pinion.
4 • Close the gate slightly until the other end of the rack rests against the pinion and welds the other spacer to
the gate.
5 • Close the gate slightly, letting the rack rest on the pinion and apply another rack (A). To synchronize your
teeth with the piece already installed, use an additional piece of rack (B) and place it under the other two joints,
holding them with clamps (C).
6 • Open the gate until it rests against the tip of the new rack and over welds the spacer.
7 • Remove the auxiliary rack piece and open the gate until the pinion is over the other rack end. Weld the
spacer.
4 • Close the gate slightly by letting the rack rest against the pinion and apply another rack (A) by fitting it to the
already screwed rack (B).
5 • Open the gate until you rest the tip of the new rack piece on the pinion and screw it to the gate.
6 • Open the gate until the pinion is on the other end of the rack. Screw it to the gate.
7 • Repeat the previous steps for each meter of rack until you reach the end.
8 • Tighten all racks of installed racks to ensure safety and fastening of racks.
INSTALLATION OF STEEL GEAR RACK
Put the gate in the open position and unlock the engine!
During the course of the gate, all rack elements must engage
properly with the pinion!
Spacers can not be welded to the rack!

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• The magnetic limit switch activates when the
magnet is aligned with the motor reader.
• The mechanical limit switch activates when the
plate tilts the motor spring.
2 • Insert the supplied DIN912 M5 x 12 screws into the accessories until the end plate is fully tightened to the rack.
3 • Move the gate to the closed position and repeat the previous steps to secure the locking limit stop plate.
8 • Repeat the previous steps for each meter of rack until you reach the end.
9 • Test the gate movement manually with all racks installed and weld the remaining spacers. If there is any
friction between the pinion and the rack, adjust the rack on the oval screws.
COMPONENTS TESTS
INSTALLATION OF PLATES THE LIMIT SWITCHES
Put the gate in the open position and unlock the engine!
The end-of-stroke must be in tune for the gate to stop before touching the closing or opening stops.
Test the drive with the door unlocked manually before connecting the motor to the electric current to avoid
problems due to poor configuration.
1 • Position the opening limit switch plate/magnet on the rack so that it is able to engage the limit switch on the
motor before the gate reaches the opening stop.
In order to detect if the fault is in the control panel or in the motor, it is sometimes necessary to perform
tests with a direct connection to a 230V power supply.
For this purpose, it is necessary to insert a capacitor into the connection so that the automation can opera-
te (check the type of condenser to be used in the product manual).
The diagram on the next page shows how this connection should be made and how to interleave the
different wires of the components.
All tests must be carried out by specialized technicians due to the serious danger related to the
misuse of electrical systems!
In order to carry out the tests you do not need to remove the operator from the place where it is installed,
because in this way you can see if the operator connected directly to the current can function correctly.
You must use a new capacitor during this test to ensure that the problem is not in the capacitor.

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AUTOMATISMO
Condensador
8μF
1
2
3
2
COM 1
COM 2
COM
Fio
Terra
Fase 2
Fase 1
Abre
Fecha
Motor
Alimentação 1
Alimentação 2
• Check all operator controls such as the floor plate,
the limit switches, the motor and the rack.
MAINTENANCE
These maintenance measures must be carried out within 6 months to maintain the correct operation of the
operator.
1 • Connect the power wires to the terminal, as shown.
2 • Connect the operator wires to the terminal, inserting a capacitor into the opening and closing wires.
3 • After these connections are completed, connect to a 230V outlet, depending on the motor/power unit being
tested.
LUBRIFICATING COMPONENTS
CHECK FRICTION BETWEEN RACK AND PINION
CHECK DISTANCES AND TIPS
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• Make sure that the distance between rack and motor
remains unchanged and that it engages the teeth of the
motor pinion correctly (over time, some distortion may
occur).
• Lubricate all gate drive systems/shafts. Lightly lubri-
cate the pinion and the rack.
OPERATOR
Capacitor
8μF
1
2
3
2
COM 1
COM 2
COM
Ground
Wire
Phase 2
Phase 1
Abre
Fecha
Motor
Power Supply 2
Power Supply 1

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TROUBLESHOOTING
Anomaly Procedure Behavior Procedure II Discovering the origin of the problem
• Motor
doesn't work
• Make sure you
have 230V power
supply connected to
control board and if it
is working properly.
• Still not working • Consult a qualified
technician.
• Motor
doesn’t move
but makes
noise
• Unlock motor and
move the gate by
hand to check for
mechanical problems
on the movement.
• Encountered
problems?
• Consult a qualified gates
technician.
• The gate moves
easily?
• Consult a qualified
technician.
• Gate doesn’t
make
complete
route
• Unlock motor and
move the gate by hand
to closed position.
Lock motor again
and turn of power
supply for 5 seconds.
Reconnect it and send
order to open gate
using transmitter.
• Gate opened but
didn’t close again.
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the control
devices (key selector, push
button, video intercom, etc.)
of the gate
are jammed and sending
permanent signal to control
unit;
3 • Consult a qualified
technician.
• Gate doesn’t
make
complete
route
• Unlock motor and
move gate by hand to
check for mechanical
problems on the gate.
• Encountered
problems?
• Consult a qualified gates
technician.
• The gate moves
easily?
• Consult a qualified
technician.
1 • Open control board and check if
it has 230V power supply;
2 • Check input fuses of the
control board;
3 • Disconnect the motor from
control board and test them by
connecting directly to power
supply in order to find out if they
have problems (see page 7).
4 • If the motor works, problem is
on the control board.
Pull it out and send it to our
technical services for diagnosis;
5 • If the motor doesn’t work,
remove them from installation site
and send to our technical services
for diagnosis.
1 • Check capacitor, testing
operator with a new one;
2 • If capacitors are not the
problem, disconnect motor from
control board and it them by
connecting directly to power
supply in order to find out if it has
problems (see page 7);
3 • If the motor works, the
problem is from control board.
Pull it out and send it to our
technical services for diagnosis;
4 • If the motor doesn’t work,
remove them from installation site
and send to our technical services
for diagnosis.
1 • Check capacitors, testing with
new capacitors.
2 • If capacitors are not the
problem, disconnect motor
from control board and test it
by connecting directly to power
supply in order to find out if it is
broken;
3 • f the motor doesn’t work,
remove it from installation site
and send to our technical services
for diagnosis.
4 • If motor work well and move
gate at full force during the
entire course, the problem is
from controller. Set force using
trimmer on the board. Make a new
working time programming, giving
sufficient time for opening and
closing with appropriate force .
5 • If this doesn’t work, remove
control unit and send it to
technical services.
NOTA: Setting force of the
controller should be sufficient
to make the gate open and close
without stopping, but should stop
and invert with a little effort from
a person.
In case of safety systems failure,
the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc).
All control boards have LEDs that easily allow
to conclude which devices are with anomalies.
All safety devices LEDs (DS) in normal
situations remain On.
All "START" circuits LEDs in normal situations
remain Off
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges), etc.
If "START" circuits LEDs are turn On, there is a
control device sending permanent signal
A) SECURITY SYSTEMS:
1 • Close with a shunt all safety systems on
the control board (check manual of the control
board in question).
If the automated system starts working
normally check for the problematic device.
2 • Remove one shunt at a time until you find
the malfunction device.
3 • Replace it for a functional device and check
if the motor works correctly with all the other
devices. If you find another one defective,
follow the same steps until you find all the
problems.
B) START SYSTEMS:
1 • Disconnect all wires from START terminal
input.
2 • If the LED turned Off, try reconnecting one
device at a time until you find the defective
device.
NOTE:
In case procedures described in sections A)
and B) don’t result, remove control board and
send to our technical services for diagnosis;
1 • Check all motion axis and associated motion systems related with the gate to find out what is the problem.
1 • Check all motion axis and associated motion systems related with the gate to find out what is the problem.