
11
11 EN
08. TROUBLESHOOTING
FINAL CONSUMERS INSTRUCTIONS SPECIALIZED TECHNICIANS INSTRUCTIONS
Problem Procedure Behavior Behavior II Discovering the origin of the problem
• Motor
doesn't work
• Make sure you have
/V power supply
connected to control
board and if it is
working properly.
• Still not working. • Consult a qualified technician.
• Motor
doesn’t move
but makes
noise
• Unlock motor and
move the gate by hand
to check for mechanical
problems on the gate.
• Found problems? • Consult a qualified gates
technician. • Check motion axis and associated motion systems related with the motor (wheels, gear racks, etc.) to find out what is the problem.
• The gate moves
easily? • Consult a qualified
MOTORLINE technician.
• Motor
opens but
doesn’t close
• Unlock motor and
move the gate by hand
to closed position.
Lock motor again and
turn of power supply for
seconds. Reconnect
it and send order to
open gate using remote
control.
• Gate opened but
didn’t close again.
• Check if there is any
obstacle in front of the
photocells;
• Check if any of the control
devices (key selector, push
button, video intercom, etc.) of
the gate are stuck and sending
permanent signal to control
board;
• Consult a qualified
MOTORLINE technician.
• Motor
doesn’t make
full course
• Unlock motor and
move the gate by hand
to check for mechanical
problems on the gate.
• Found problems? • Consult a qualified gates
technician. • Check motion axis and associated motion systems related with the motor (wheels, gear racks, etc.) to find out what is the problem.
• The gate moves
easily? • Consult a qualified
MOTORLINE technician.
• Open control board and check
if it has /V power supply;
• Check input fuses of the
control board;
• Turn off the control board's
motor and test it directly
connected to a battery to find out
if it is faulty (see page );
• If the motor works, problem is
on the control board.
Pull it out and send it to our
MOTORLINE technical services for
diagnosis;
• If the motor doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
• Test the motor directly to a
battery.
• If the motor works, the problem
is from control board. Pull it out
and send it to our MOTORLINE
technical services for diagnosis;
• If the motor doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
• Test directly with a battery.
2 • If the motor doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis;
3 • If the motor works and moves
the gate well in its full course with
maximum force, the problem is
in the control board. Adjust the
power at the control board. Make
new programming of the motor
working time in the control board,
assigning the times required for
opening and closing with the
appropriate force - P2-FO, FC, ES;
5 • If this doesn’t work, remove
control board and send it to
MOTORLINE technical services.
NOTE: Setting force of the control
board should be enough to make
the gate open and close without
stopping, but should stop and
invert with a little effort from a
person. In case of safety systems
failure, the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc).
All MOTORLINE control boards have LEDs that
easily allow to conclude which devices are with
anomalies.
All safety devices LEDs (DS) in normal situations
remain On.
All "START" circuits LEDs in normal situations
remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells, safety
edges), etc.
If "START" circuits LEDs are turn On, there is a
control device sending permanent signal
A) SECURITY SYSTEMS:
• Close with a shunt all safety systems on the
control board (check manual of the control
board in question).
If the automated system starts working
normally check for the problematic device.
• Remove one shunt at a time until you find
the malfunction device
• Replace it for a functional device and check
if the motor works correctly with all the other
devices. If you find another one defective,
follow the same steps until you find all the
problems.
B) START SYSTEMS:
• Disconnect all wires from START terminal
input.
• If the LED turned Off, try reconnecting one
device at a time until you find the defective
device.
NOTE:
In case procedures described in sections A)
and B) don’t result, remove control board and
send to the MOTORLINE technical services for
diagnosis.