PortionPro Rx PPRX1700 User manual

Your Unique Prescribed Solution for
Accurate, Chaos-Free Pet Feeding.
User Manual
Model PPRX1700
Read all instructions carefully before using your new PortionPro Rx.
Please keep this guide in a handy spot for future reference.

ii
●PortionPro Rx is for use with dry food only, kibble sized
5⁄8"or less. Do not use wet, canned, semi-moist, moist,
raw, oddly sized, or dehydrated food in the feeder.
●Do not immerse or submerge the LCD screen,
control panel, or PortionPro Rx base in water at any
time, as this will damage electrical components.
●Do not expose any parts of the PortionPro Rx
to a water temperature higher than 165°F.
●Do not place any objects on top of the
PortionPro Rx or cover the PortionPro Rx.
●Dispose of all packaging materials properly.
Some items are bagged in plastic; keep these
bags away from children and pets.
●Do not allow small children to play with, in, or
around the PortionPro Rx.
●For indoor use only. Do not use outside.
●Place the PortionPro Rx on a sturdy, level surface only.
●Do not put any foreign objects into the
PortionPro Rx or its components.
●Do not disassemble the PortionPro Rx or feeder
base components, other than lifting out removable
parts for cleaning as specified in this manual.
●PortionPro Rx is intended for use by dogs and
cats only. Dogs and cats using the PortionPro
Rx should be older than 8 weeks of age and
weigh more than 2 lb. The PortionPro Rx has
been designed for dogs weighing up to 65 lb.
●Do not use the PortionPro Rx for other than
intended use.
●Do not place the power cord or plug into water
or other liquids.
●Do not handle the AC adapter with wet hands. Remove
any dirt or liquids from the power plug before use.
●Do not let the power cord hang over the edge of
a table or counter or touch any hot surface.
●Unplug the PortionPro Rx from the outlet when
not in use or before cleaning.
●Do not unplug the PortionPro Rx by pulling on
the power cord. To unplug, grasp the power
adapter and pull the plug from the outlet.
Read All Instructions and Save for Reference:
Important Safety Information WARNING: When using electrical appliances,
basic safety precautions should always be
followed. Improper use may result in risk of
serious injury or death.

iii
●Do not operate the PortionPro Rx if it has a
damaged power cord, power adapter, or plug or if it
malfunctions, has been dropped, or damaged in
any manner. Call Vet Innovations at 877-VET-PPRx
(877-838-7779) for prompt assistance.
●As with any portable appliance, do not place the
PortionPro Rx near a hot gas or electric burner or
in a heated oven.
●Do not place the PortionPro Rx where it can fall
or be pulled into a tub or sink.
●If the PortionPro Rx plug gets wet, turn o the
electricity to that wall outlet. Do not try to
unplug the device.
●Examine the PortionPro Rx before using. Do not
plug in if there is liquid on or any damage to the
power cord, power adapter, or plug prongs.
●To avoid tripping, position the power cord out of
walkways and wind extra cord around the cord wrap.
●Do not clean the PortionPro Rx or any removable
parts with harsh cleansers, steel wool pads,
or other abrasive materials. Use soft, damp
cloths and mild soaps for cleaning.
●Avoid contact with moving PortionPro Rx parts,
e.g., the food belt when it is dispensing food.
●Do not allow small children or pets to chew
on any parts of the PortionPro Rx or tags.
●Do not attempt PortionPro Rx repairs yourself.
Call Vet Innovations at 877-VET-PPRx
(877-838-7779) for assistance.
●If an extension cord is needed, use only
UL-approved cords.
●Do not modify the PortionPro Rx or use attachments
or replacement parts not provided by the manufacturer.
●Do not lift the PortionPro Rx using the lid, food bin,
bowl, or bowl receptacle area. Lift and carry the
PortionPro Rx using both hands on the feeder base
while keeping the feeder in an upright position.
WARNING: It is important to routinely monitor your pet’s eating habits.
WARNING: Do not put pet’s medication into the PortionPro Rx.
WARNING: After unpacking your PortionPro
Rx, dispose of all packaging materials properly.
The cardboard box and supporting inserts may
be recycled. Some items are bagged in plastic.
Always keep plastic away from children and pets.

iv
Call
Call Customer Support directly at:
877-VET-PPRx (877-838-7779)
Monday through Friday
8 am to 5 pm EST
Email
Email Vet Innovations’ technical specialists at:
[e-mail]
Write
Vet Innovations, Inc.
Suite West, 267 Spielman Highway
Burlington, CT 06013
Web
For additional information or to contact us via our
websites, please visit:
portionprorx.com | vetinnovations.com
Contact Us
iv
Warranty
Limited 1-Year Non-Transferable Manufacturer’s Warranty
This product carries the benefit of a limited manufacturer’s warranty. Vet Innovations, Inc., warrants that
your PortionPro Rx will be free of defects in materials or workmanship under normal home use for one
year from the date of original purchase.
Please refer to the full warranty details on our website at PortionProRx.com. The serial number for
warranty claims is located under the food bowl on the feeder base or on the bottom of your PortionPro Rx.
If needed, you may order replacement parts for your PortionPro Rx anytime through PortionProRx.com.

1
Table of Contents
Important Safety Information .....................................................ii
Warranty ....................................................................iv
Components ..................................................................2
Operating Guide ...............................................................4
—Getting Started ..............................................................4
—Programming Your PortionPro Rx .................................................6
—Pairing a Tag to the PortionPro Rx .................................................9
Important Functions ...........................................................12
Pet Acclimation Guide ..........................................................15
Troubleshooting ..............................................................18
Care and Cleaning .............................................................24
Index .....................................................................26

2
1 Components
A. Food Bin Lid
B. Lid Tab
C. Finger Grips
D. Food Bin
E. Control Panel
F. Food Bowl Door
G. Food Bowl
H. Food Bowl Receptacle
I. Feeder Base
J. Power Supply
K. Tag
L. LCD Screen
M. Button
N. Button
O. Button
P. Food Belt System
Q. Food Belt
R. Food Belt Cartridge
S. Food Gate
T. Bowl Door Tracks
U. Food Clean-out Cavity
V. Cord Wrap Spools
W. Power Input Socket
X. Power Input Pin
Y. Power Adapter with Plug
Z. Belt Release Button
A
D
F
E
I
L
E
M
N
O

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PortionPro Rx™
www.portionprorx.com
Model: PPRX1700
Input: 5V-3AIndooruse only
Made in China
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,
including interference that may cause undesired operation.
US Patents and Patents Pending
A
B
C
D
E
G
H
I
J
K
WZ
Y
X
P
QR
S
T
U
V
Top View
Bottom View
I

4
2 Operating Guide Read All Instructions Before Using
Your New PortionPro Rx Feeder
Getting Started
Clean removable parts prior to
first use. Please see page 24 for
important and complete
PortionPro Rx cleaning steps.
Assemble Your PortionPro Rx
After all parts have been removed
from the packaging, washed, and
thoroughly dried, you’re ready
for the simple assembly and
programming of your new
PortionPro Rx:
1. Reinsert the food belt system 1
by depressing the button in the
feeder base 2and snapping
the system into place at the
bottom of the feeder base.
The food belt system moves
kibble from the food bin and
dispenses it into the food bowl.
The food gate allows food to
pass into the food bowl and
prevents pets from reaching
into the food bin to steal food.
2. Replace the food bin by setting
it back in place directly on top
of the feeder base with the
small square-shaped opening
on the bottom above the food
belt system. When in place on
the feeder base, the food bin
will hold 30 cups of kibble. 3. Replace the food bin lid by
inserting the lid tab into the
top of the food bin and snapping
the lid closed on the right
side near the finger grips. 3
The lid will remain in place
until you squeeze both finger
grips together to remove it.
2

5
Select the Right Location for
Your PortionPro Rx
For best results, the ideal location
for your PortionPro Rx will meet
the following criteria:
●Flat, stable floor surface
●Within 6 feet of a
standard wall outlet
●In a low-trac, yet
accessible area (e.g., kitchen
nook or utility room)
●In a position where the
front and sides of the
4. Insert the food bowl by
using the finger grip tab 4
to place the bowl into the
food bowl receptacle. Press
down to ensure it is fully
seated in the opening.
PortionPro Rx are easily
accessible to your pet
●At least 6 feet away from
other PortionPro Rx feeders
Start With:
●Assembled PortionPro Rx
●Food bowl
●Power supply
●Collar tag(s)
Plug In Your PortionPro Rx
●Insert the power input pin
on the power supply into the
power input socket on the
bottom of the feeder base.
●If necessary, wrap extra
cord around the cord wrap
spools on the bottom
of the feeder base.
3
4
At least
6 feet
At least
3 feet
Within
6 feet
Assembled PortionPro Rx Any additional PortionPro Rx
Collar
Tag(s)

6
Control Button Guide
●Thread the cord through
the opening near the
cord wrap spools.
●Plug the PortionPro Rx
into a nearby standard
electrical outlet.
You are now ready to program
your new PortionPro Rx!
Programming Your
PortionPro Rx
Keep in mind that you are
programming the PortionPro Rx
to feed one pet in your
household. You will need to
repeat the following steps for
each additional PortionPro Rx
you would like to set up.
If you will be using multiple
PortionPro Rx feeders, set up
one feeder at a time. Attempting
to program more than one
PortionPro Rx simultaneously
will interfere with the pairing of
the assigned collar tags.
Your PortionPro Rx will
automatically enter programming
mode when the power supply is
initially plugged into a standard
electrical outlet. The LCD screen
will appear as shown here until
you program the device.
●To program your feeder, follow
the step-by-step guide below.
●As you complete each step,
the PortionPro Rx will automatically
move you to the next step.
●Follow the “Next Select”
prompts at the top left side
of the LCD screen as you
move through the steps.
Programming Mode ●Refer to the Control Button
Guide below to learn how
the buttons function.
Use or to scroll through
options during setup.
(TIP: Hold down or to
scroll more rapidly.)
Press to enter your
choice for each step.
Hold for 2 seconds to
go back one step. Repeat
to go back another step.

7
Set Current Time and Select
For a Cat or For a Dog
Begin by pressing and to
set AM or PM, then follow “next
select” prompts for each step:
Set Number and Time
of Daily Meals
For a Cat:
You may select 6 (recommended),
3. Set Current Minutes
4. Select Cat or Dog
1. Set AM or PM
2. Set Current Hour
Select 6, 4, or 2 meals
For 6 meals/day, set First Daily Meal Time.
For 4 or 2 meals/day, set each Meal Time.
4, or 2 meals per 24-hour period.
Veterinary experts agree cats should
be fed 6 small meals per day.
Meal times are automatically
spaced as follows:
●6 meals/day = meals dispensed
every 4 hours beginning
at the first meal time
●4 meals/day = meals dispensed
at the times you program
●2 meals/day = meals dispensed
at the times you program
Set First Daily Meal Time
Set the time for your pet’s first meal
of the day the same way you set
the current time in Step 1. If you
are feeding your cat 2 or 4 meals
per day, set the time of each meal.
If you are feeding your cat 6 meals
per day, the PortionPro Rx will
automatically schedule the
remaining meal times.
Example for a Cat:
6 meals/day schedule with the
first meal at 6 AM:
●Meal 1 = 6 AM
●Meal 2 = 10 AM
●Meal 3 = 2 PM
●Meal 4 = 6 PM
●Meal 5 = 10 PM
●Meal 6 = 2 AM
For a Dog:
You may select either 2 or 3
meals per day for a dog.
For dog select 2 or 3 meals per day

8
For a Cat:
●The total daily food amount
can be set in 1⁄8-cup increments
up to 3 cups and in ¼-cup
increments from 3 cups
to 4 cups.
●Press to select.
For a Dog:
●If you set the feeder for 2
meals per day for a dog,
4 cups is the maximum
daily food total allowed.
●If you select 3 meals per day,
the total daily food amount
can be set in 1⁄8-cup
Follow the “Next Select” prompts
to Select First Meal Time, then the
time for Meal 2, and finally the
time for Meal 3 (if you chose 3
meals per day for your dog).
Select Total Cups of
Food Per Day
(24-Hour Period)
PortionPro Rx will divide the total
cups of food per day equally
among the number of daily meals.
Keeps food bowl
door open unless
an unassigned pet
approaches
Keeps food bowl
door closed unless
an assigned pet
approaches
increments up to 3 cups
and in ¼-cup increments
from 3 cups to 6 cups.
●Press to select.
Select Running Mode
●The LCD screen will prompt
you to select either a “closed”
or “open” running mode
for your PortionPro Rx.
●In CLOSED mode, the bowl
door remains closed unless an
assigned pet approaches. If an
assigned pet is eating when an
unassigned pet approaches,
then the food bowl door will
close to prevent food stealing.
Set Each Daily Meal Time
Select total cups of food for a cat
Select total cups of food for a dog

9
Step 2 The LCD screen will show
the tag icon, the number “1”, and
the and icons will be blinking.
While holding the tag next to the
PortionPro Rx, press to make
●In OPEN mode, the
bowl door remains open
unless an unassigned pet
approaches the area. When an
unassigned pet approaches,
the bowl door will close.
Pairing A Pet Field
Communication™Tag
to the PortionPro Rx
The “Next Select” screen will
prompt you to pair a collar tag for
use by an assigned pet. You need
to have a tag for each pet in your
home. Note that all tags are the
same (unassigned) until you assign
them for use with a
particular PortionPro Rx. Follow
these steps to assign a tag for use
with this PortionPro Rx.
Tag Pet collar tag with patented
Pet Field Communication™
(PFC) technology. This
technology enables each
tag to either be
assigned or
unassigned to
a particular
PortionPro Rx
feeder, controlling
individual pet access to food
in an individual PortionPro Rx.
Assign a Tag to the PortionPro Rx
Step 1 Hold any one tag next to
the LCD screen.
If you select then the icon
will flash. If you select then the
icon will flash.
this an assigned tag and to
make this an unassigned tag.
Note: If you plan to run your
PortionPro Rx in open mode
and an assigned pet will not be
wearing a collar, do not assign
a tag to that pet. At least one
tag must be paired to each
PortionPro Rx as either assigned
or unassigned.
Step 3 To confirm your selection,
press the button.
Assigned Pet = the bowl
door opens for this pet.
Unassigned Pet = the
bowl door closes and will
not open for this pet.

10
the steps to pair the tag as
assigned or unassigned.
●If you would like to pair
more tags to this PortionPro
Rx, simply repeat these
steps for one tag at a time,
up to ten (10) tags.
●If more than 1 unpaired tag is in
range, the LCD screen will read ERR.
●When you are finished
assigning or unassigning
all tags, press again to
complete programming.
You’re finished
programming your PPRx!
The LCD screen will now display
CLOSED MODE RUN or OPEN
MODE RUN based on your
*If this is the only tag you are pair-
ing, proceed to Step 4. If you are
pairing multiple tags, see instruc-
tions below.
Step 4 If this is the only tag you
want to assign for use with this
PortionPro Rx, press again to
complete setup.
*IMPORTANT: There is no need
to pair any other tags. They
are automatically paired as
unassigned tags.
To Pair Multiple Tags for Use
With This PortionPro Rx:
●Before completing Step 4
above, bring another tag next
to the PortionPro Rx LCD
screen and keep it there. The
screen will show the tag icon
and “2.” While holding the
tag in this position, repeat
selection, along with the current
time, your selection of dog or cat
setting, and a food bowl icon in
the lower right corner.
Note: After 1 minute of no button
activity, the back light of the LCD
will turn o. Press any button to
wake up the LCD screen, then
continue with operation selection.

11
Attach tag ring
to D-ring on
pet’s collar
Fill Food Bin
Use only one type
of dry food at any
given time in each
PortionPro Rx, with
kibble sized 5⁄8”
diameter or less.
Attach Tag(s) to Collar(s)
of Pet(s)
●The logo on the tag should
face away from the pet.
This pet (or pets) is now
assigned exclusive access
to this PortionPro Rx.
●If you are setting up only one
PortionPro Rx, attach any
remaining unassigned tags to
the collars of all other pets in
your home. These unassigned
tags will not open the
PortionPro Rx food bowl door.
Fill Food Bin
●Remove the food bin lid
by squeezing both finger
grips and lifting.
●Fill the food bin with your pet’s
usual dry food to about one
inch from the top of the bin.
●Replace the food bin lid, making
sure that the lid tab slides
into the slot near the LCD
screen and the lid locks into
place on the opposite side.
Final Steps
To Set Up More Than One
PortionPro Rx in Your Home:
●Separate PortionPro Rx feeders
by a distance of at least 6 feet.
●Repeat the previous programming
steps for each PortionPro Rx.
●Assign collar tags for each
pet as you set up his or
her PortionPro Rx. Each
assigned tag will only open
the PortionPro Rx it has been
specifically assigned to access.
All pets must wear either an
assigned or unassigned tag to
control their access to each
PortionPro Rx placed in your home.
The button will be green when
an assigned pet comes into range
of the assigned PortionPro Rx, and
will be red when an unassigned
pet is in range.
Congratulations!
Your PortionPro Rx feeding
system is now ready to use!
See the simple tips starting on
page 15 and in the enclosed
Acclimation Guide to help you
and your pets quickly adapt to the
PortionPro Rx.

12
To dispense 1 mealTo open OR close
food bowl door
Manual Operation
Note: These functions require
all collar tags (and pets wearing
them) to be at least 3 feet away
from the PortionPro Rx. You will
know that all tags are out of
range if the control panel
buttons are blue.
To Manually Open or Close the
Bowl Door (Closed mode only)
To open OR close the bowl door,
hold both and at the same
time for 2 seconds.
When you manually open the
door, it still will automatically
close if a pet wearing an
unassigned tag approaches
the feeder.
To Manually Dispense a Meal
To dispense 1 meal, hold
both and at the same time
for about 2 seconds until food
begins dispensing.
Note
Meal Log: Four information
screens update you on past
and future meals for your pet.
Press and hold the button
for 2 seconds. Your PortionPro
Rx will show you in successive
order:
● 2nd prior meal time with a
to indicate successful meal
delivery or to indicate an
unsuccessful meal delivery
● Most recent meal time with
a to indicate successful
meal delivery or to indicate
an unsuccessful meal delivery
● Next meal time
● Total cups of food per day
3 Important Functions
At least
3 feet

13
Menu Screen The menu screen
will enable you to change the
settings or operating mode of
your PortionPro Rx. To enter
the menu screen, hold for 2
seconds. The LCD screen will
display MODE, SETTINGS, RUN,
and STOP.
●Use or to scroll to
any of these 4 options.
●When the desired option
blinks, press again.
●If you inadvertently enter
the menu screen, simply
scroll to RUN and press .
Change Mode
To change between OPEN and
CLOSED mode:
●Enter the menu screen by
pressing and holding
for 2 seconds.
●Scroll to MODE and press .
●Use or to select either
OPEN or CLOSED mode.
Press to confirm selection.
CLOSED mode means that your
PortionPro Rx will operate with
the bowl door closed unless an
assigned pet comes within 2
feet. OPEN mode means that
your PortionPro Rx will operate
with the bowl door open unless
an unassigned pet comes
within 2 feet.
Change Settings
To change any of your existing
settings such as Meals Per Day,
enter the menu screen by holding
for 2 seconds. Scroll to
SETTINGS and press .
Follow the same steps used for
setting up your PortionPro Rx.
When changing the existing
settings, there is no need to
reassign the pet to its feeder.
Press to accept the current pet
assignment.
Change/Replace/Add a Tag
If you want to change one of the
tag assignments, simply scroll
to the tag select screen in the
SETTINGS and bring that tag into
range and repeat the steps for
pairing a collar tag. (See page 9.)
Then press again to return to
RUN mode.*
*If you have entered SETTINGS by mistake,
simply cycle through all settings or wait 5
minutes for normal operation to resume.
●To completely replace an
existing tag, you first need to
delete the old tag assignment.
Hold for 2 seconds to enter
the menu screen
Initial Menu Screen

14
●In Settings, use to scroll to
the tag selection screen.
When turns green, press
and hold and until
turns red again.
●There are now no assigned tags
paired with this PortionPro Rx.
●Follow the steps for pairing
a collar tag on page 9.
●To Add another Assigned
Tag (not a replacement tag),
follow the steps for pairing
a collar tag on page 9.
Change Run/Stop Modes
Stop
Select this option on the menu
screen if you would like to
temporarily pause all operations
of your PortionPro Rx, including
food dispensing and the bowl
door open and close functions.
STOP mode can be used for
cleaning or to stop operations
when you are going out of town.
●In the main menu screen,
use or to scroll to
the word STOP. When
STOP blinks, press .
●Your PortionPro Rx is now
in STOP mode and the LCD
screen will turn o. The
button will glow red and
the button will glow green.
Your PortionPro Rx will
remain in STOP mode until
you are ready to resume
feeding (see Run below).
Run
Select this option on the menu
screen if your PortionPro Rx has
been set on STOP and you would
like to resume normal feeder
operation.
●In the main menu screen,
use or to scroll to
the word RUN. When
RUN blinks, press .
●Your PortionPro Rx is now
in RUN mode and will
resume normal operation.
Programming Tip: When you’re
in setting mode/menu screen,
after 5 minutes of inactivity, the
PortionPro Rx will return to the
previous operating mode. Only
changes to the time will be saved.
If you have any questions as you and your pets are getting started
with the PortionPro Rx, call 877-VET-PPRx (877-838-7779) or email
[e-mail] for assistance from a Vet Innovations
technical specialist.

15
4 Pet Acclimation Guide Tips to help you and your pet adapt quickly
to using your new PortionPro Rx
Most pets will get used to the
new sights and sounds within a
few days. Others may take longer,
perhaps even a week or more, to
fully adjust.
Steps for Smooth Sailing
to Chaos-Free Feeding
●Be positive and confident
about your new feeder.
●Be calm and patient.
●Follow outlined steps,
one at a time.
●If needed, go back to the last
step your pet was comfortable
with and repeat it until he/she
is at ease with it again. Then
try moving forward.
Pre-Training Set-Up Tips
●Let your pet sni and explore
as you unpack and set
up the PortionPro Rx.
●Make the feeder the place
to be! Interact with your pet
while near the PortionPro Rx.
●If this is a new feeding spot,
use lots of praise, petting, and
treats as your pet adjusts.
●Plug in and program your
PortionPro Rx (see page 6).
●It may take a while for your
pet to eat full meals from its
new PortionPro Rx. Be sure
to periodically check that the
food bowl doesn’t get too full.
*If the assigned pet is not used to a collar,
take a few days to follow the “Tips to Help
Your Cat Adapt to a Collar” on page 17
before moving to Part 1.
Assess Your Pet as Follows:
Very food-motivated/Not timid See “For a Bold, Confident Pet”
Moderately food-motivated/Not
nervous or skittish
Sometimes timid or noise-averse/
Minimally food-motivated
Very nervous/Afraid of new things/
Change-averse with food bowl
See “For a Mild-Mannered Pet”
See “For a Timid Cat or Dog”
Visit portionprorx.com/pet-parent
MOST PETS

16
For Bold,
Food-Motivated Pets
These pets usually will begin
to eat full meals from the
PortionPro Rx right away.
To gauge their reaction:
1. After the device is
programmed and before
the first meal is dispensed,
manually open the bowl door
by pressing and at the
same time. Place a favorite
treat inside, then close the
door by pressing and
at the same time again.
2. Allow your pet to
approach within 2 feet
of the PortionPro Rx.
3. When the door opens, if
the pet readily eats the
treat, it likely will eat meals
from the device with no
further incentives needed.
4. If your pet hesitates,
follow steps for “A Mild-
Mannered Pet.”
For Mild-Mannered Pets
It’s normal for the bowl door
movement to catch the
attention of, or even startle,
Fluy or Fido, at first. Here
are some tips to help your
pet settle in faster:
1. Plug in your PortionPro Rx
to get it up and running
again. If needed, open the
bowl door manually.
2. Sprinkle high-quality, low-
calorie treats in and around
the PortionPro Rx food
bowl to entice your pet.
3. Manually open and close
the bowl door a few times
to get your pet used to it.
4. Place a small amount of food
in your pet’s current bowl
next to the PortionPro Rx.
When your pet comes near,
its collar tag will open the
PortionPro Rx bowl door.
5. Encourage your pet to finish its
meal from the PortionPro Rx
bowl. If needed, top the
food in the feeder bowl with
a treat or bit of wet food.
6. Keep unassigned pets away
from the PortionPro Rx
area during acclimation as
they will trigger the door to
open and close, which may
confuse your assigned pet.
7. Once your pet eats from the
PortionPro Rx, remove the old
food bowl. It’s that simple!