Potterton Gold H Range User manual

© Baxi Heating UK Ltd 2011
Gold H
Range
Condensing
Boiler
You can rely on
User Guide and
Important Warranty Information
Please keep these instructions in a safe place.
If you move house, please hand them over to
the next occupier.

2© Baxi Heating UK Ltd 2011
Natural Gas
Potterton Gold H 15
G.C.No41-592-12
Potterton Gold H 18
G.C.No41-592-13
Potterton Gold H 24
G.C.No41-592-14
© Baxi Heating UK Ltd 2011 All rights reserved. No part of this publication may
be reproduced or transmitted in any form or by any means, or stored in any
retrieval system of any nature (including in any database), in each case whether
electronic, mechanical, recording or otherwise, without the prior written
permission of the copyright owner, except for permitted fair dealing under
Copyrights, Designs and Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other
use of any part of this publication should be made, giving details of the proposed
use, to the following address:
The Company Secretary, Baxi Heating UK Limited,
Brooks House, Coventry Road, Warwick. CV34 4LL
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a
copyright work may be liable to criminal prosecution and civil claims for damages.
1.0 Operating the Boiler 3
2.0 Troubleshooting 4
3.0 Clearances 6
4.0 Care of the Boiler 7
5.0 Legislation 8
6.0 Notes 9
7.0 Emergency 11
8.0 Warranty & Service 12
Section Page
Contents
0086
ISO 9001
FM 00866
The Benchmark Scheme
Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims
to improve the standards of installation and commissioning of domestic heating
and hot water systems in the UK and to encourage regular servicing to optimise
safety, efficiency and performance.
Benchmark is managed and promoted by the Heating and Hotwater Industry
Council. For more information visit www.centralheating.co.uk

1.0 Operating the Boiler
3
© Baxi Heating UK Ltd 2011
1.1 In Operation
1. The Potterton Gold H is a range of high efficiency
condensing boilers.
2. In common with other condensing boilers its exceptional
efficiency means the flue gases are cooled to such an extent
that steam is often visible at the outside flue terminal.
3. The amount produced depends on system design, product
use and outside air temperature but it is not harmful to the
individual or the working of the boiler in any way.
4. Other Controls
A programmer or other type of clock should have been fitted
in your system, together with heating and hot water controls.
Full instructions on the use of these controls will have been
supplied with them.
1.2 To Light
1. Ensure that the main gas and electricity supplies to the boiler
are ON.
2. The fan will start to run and after a short period the ignition
spark will commence. Sparking will continue until the flame is
established then stop automatically. Check that a flame is
visible through the sight glass.
Sight Glass

2.0 Troubleshooting
4© Baxi Heating UK Ltd 2011
Boiler not working
START
Make sure the gas
supply is turned ON
and check if other
gas appliances are
operating (e.g. fire,
cooker).
NO
If no gas, consult
your supplier.
Is there electricity to the
boiler ?
Check electrical supply to
boiler is switched on.
NO
YES Ignition Spark will commence
Boiler operating
satisfactorily.
NO
YES
YES
YES Boiler fails to light ?
YES
Press the Reset Button
If boiler will not light.
CONTACT YOUR
INSTALLER OR
SERVICE
ENGINEER.
Boiler flame established
(Check that a flame is visible
through the sight glass)
Sight Glass
YES
Reset Button

2.0 Troubleshooting
5
© Baxi Heating UK Ltd 2011
Is the Timer ON and
calling for heat ?
Is the Room Thermostat (if
fitted) set high enough ?
12
1
2
3
4
5
6
7
8
9
10
11
Typical
examples of
external timer
Ensure timer is set for Central
Heating ON (see any
instructions supplied with timer)
NO
YES YES
NO
15
10
5
20
25
15
10
5
20
25
Turn Room Thermostat
to maximum setting
(typical example shown)
If you don’t know what you need to do
to get the boiler to light, or need help
with the system and controls, contact
your installer as soon as possible
CH ON CH OFF

3.0 Clearances
6© Baxi Heating UK Ltd 2011
50mm
600mm
390mm
200mm
5mm Min
5mm Min
5mm
500mm
For Servicing
Purposes
Fig. 1
Fig. 2 In Operation
At Least 1.5°
280mm
3.1 For your Safety
1. This appliance must have been installed in accordance
with the manufacturer’s instructions and the regulations
in force.
2. Any modification that may interfere with the normal
operation of the appliance without express written
permission from the manufacturer or his agent could
invalidate the appliance warranty. In GB this could also
infringe the Gas Safety (Installation and Use) Regulations.
3. Your boiler must not be operated without the casing
correctly fitted.
4. Do not interfere with any sealed components on this
boiler.
5. Take note of any warning labels on your boiler.
6. Your boiler should have the following minimum
clearances for Safety and Maintenance
(Figs. 1 & 2):-
Top - 200mm
Bottom - 50mm
Left side - 5mm
Right Side - 5mm
Front - 5mm (In Operation)
- 500mm (For Servicing)
7. If your boiler is installed in a compartment, do not use
it for storage purposes. Do not obstruct any purpose
provided ventilation openings.
8. Flammable materials must not be stored in close
proximity to your boiler.
9. Avoid skin contact when your boiler is in operation, as
some surfaces may get hot e.g. pipework.
10. Ensure that the flue terminal, outside the house,
does not become damaged or obstructed, particularly
by foliage.
11. It is important that the condensate drain system is
not blocked, modified or damaged in any way as this
would affect the operation of your boiler. Your installer
should have insulated any exposed pipework.
GB - Heating Industry definition meaning England, Scotland,
Wales, Northern Ireland, Isle of Man and the Channel Isles

4.0 Care of the Boiler
7
© Baxi Heating UK Ltd 2011
4.1 Cleaning the Outercase
1. The painted panels should be wiped with a damp
cloth and then dried completely. DO NOT USE
ABRASIVE CLEANING AGENTS.
4.2 Frost Protection
1. The boiler does not have integral frost protection. It
is recommended that the installer fits a suitable
protection device to the system controls if required.
For frost protection the boiler must not be switched
off at the isolation switch on the wall.

5.0 Legislation
8© Baxi Heating UK Ltd 2011
5.1 Installation, Commissioning, Service & Repair
1. This appliance must be install in accordance with the
manufacturer’s instructions and the regulations in force. Read
the instructions fully before installing or using the appliance.
2. In GB, this must be carried out by a competent person as
stated in the Gas Safety (Installation & Use) Regulations.
3. Definition of competence: A person who works for a Gas
Safe registered company and holding current certificates in the
relevant ACS modules, is deemed competent.
4. IN IE (Eire), this must be carried out by a competent person
as stated in I.S. 813 “Domestic Gas Installations”.
Lifting - This product should be lifted and handled by two
people. Stooping should be avoided and protective equipment
worn where necessary. Carrying & lifting equipment should be
used as required, e.g. when installing in a loft space.
All Gas Safe registered engineers carry an ID card with their
licence number and a photograph. You can check your
engineer is registered by telephoning 0800 408 5500 or online
at www.gassaferegistered.co.uk
The boiler meets the requirements of Statutory Instrument
“The Boiler (Efficiency) Regulations 1993 No 3083” and is
deemed to meet the requirements of Directive 92/42/EEC on
the energy efficiency requirements for new hot water boilers
fired with liquid or gaseous fuels:-
Type test for purpose of Regulation 5 certified by:
Notified Body 0086.
Product/Production certified by:
Notified Body 0086.
Ref: 86-BL-647
For GB/IE only.
5.2 Benchmark Commissioning Checklist
1. Please ensure that the installer has fully completed the
Benchmark Checklist on the inside back pages of the
installation instructions supplied with the product and that you
have signed it to say that you have received a full and clear
explanation of its operation. The installer is legally required to
complete a commissioning checklist as a means of complying
with the appropriate Building Regulations (England and
Wales).
2. All installations must be notified to Local Area Building
Control either directly or through a Competent Persons
Scheme. A Building Regulations Compliance Certificate will
then be issued to the customer who should, on receipt, write
the Notification Number on the Benchmark Checklist.
3. This product should be serviced regularly to optimise its
safety, efficiency and performance. The service engineer should
complete the relevant Service Record on the Benchmark
Checklist after each service.
4. The completed Benchmark Checklist may be required in the
event of any warranty work and as supporting documentation
relating to home improvements in the optional documents
section of the Home Information Pack.

6.0 Notes
9
© Baxi Heating UK Ltd 2011

6.0 Notes
10 © Baxi Heating UK Ltd 2011

7.0 Emergency
11
© Baxi Heating UK Ltd 2011
If you smell gas
Do not operate light switches
Do not operate any electrical equipment
Do not use a telephone in the hazardous area
Extinguish any naked flame and do not smoke
Open windows and doors in the hazardous area
Turn off the gas supply at the meter
Warn any other occupants and vacate the premises
Telephone the National Gas Emergency Service on:-
0800 111 999
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
Warning !

© Baxi Heating UK Ltd 2011
Label
Lower Door
Panel
720514003 (5/11)
9.0 Warranty & Service
All descriptions and illustrations provided in this leaflet have been carefully
prepared but we reserve the right to make changes and improvements in
our products which may affect the accuracy of the information contained in
this leaflet. All goods are sold subject to our standard Conditions of Sale
which are available on request.
Serial Number
Date of Installation
Installer Details (name, address and contact number(s))
Please complete the boxes below
DDMYY
M
POTTERTON
A Trading Division of Baxi Heating UK Ltd (3879156)
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555
Website www.potterton.co.uk
e&oe
Standard Warranty Terms & Conditions
To activate your second year free warranty you must register your boiler with
heateam the service division of Baxi Heating UK Ltd either by completing and
returning the registration card or calling our telephone registration line on
0800 731 1644.
It is also a requirement of the warranty that the boiler has an annual service
(every 12 months) in accordance with the installation and servicing
instructions, performed by a Gas Safe registered engineer.
If you would like heateam to carry this out please call on 0844 871 1560.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled engineers. If your installer can’t resolve the problem for you, we
will do everything we can to get an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system
or the operation of the boiler
You should always contact your installer first, because the cause of the fault
may not be related to the boiler. If your installer confirms that the fault is with
the boiler and he/she can’t repair it, our friendly customer service team is on
hand to help. Simply call our service division heateam on 0844 871 1560 to
book an engineer visit or for any general advice that you may need. Our
contact centre is open Monday to Friday 8am - 6pm, weekends and Bank
Holidays 8.30am - 2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 Boiler serial number (see opposite).
2 Boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit provided always that the
failure is related to a manufacturing fault that cannot be repaired or is
uneconomic to repair.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly,
and as set out in the installation instructions (this includes the need to flush the
system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water
resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven’t
been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including
repair delays caused by factors outside our reasonable control.
After Sales Service 0844 871 1560