Potterton Suprima 30L User manual

Suprima
30L - 100L
Wall Mounted Fan
Assisted Balanced Flue
Gas Boiler
User Guide and
Important Warranty Information
Please read this
document and keep it safe.
It will help you out should
your boiler need attention.
These instructions are for use with boilers whose serial numbers end C(or higher) only.
Example: LVH04 36 08411 CP

Baxi Heating UK Ltd. is a BS-EN ISO 9001
Accredited Company
Dear User
Thank you for choosing a Potterton central heating boiler.
The following instructions are simple basic steps that you
can take to ensure years of trouble free heating and hot
water for your home.
Points to note
Your new boiler works automatically without a pilot light.
Benchmark Commissioning Check List
Please ensure that your installer hands you the boiler
Installation & Service Instructions with the “Benchmark”
Commissioning Checklist sections completed. The details
in the Checklist will be required in the event of any warranty
work. Keep the instructions in a safe place and ensure that
the Service Interval Record at the back is completed at
each service visit.
Introduction
2 intelligently applied technology
Potterton Suprima L
Suprima 30L G.C. No. 41 590 42
Suprima 40L G.C. No. 41 590 43
Suprima 50L G.C. No. 41 590 44
Suprima 60L G.C. No. 41 590 45
Suprima 70L G.C. No. 41 590 46
Suprima 80L G.C. No. 41 590 47
Suprima 100L G.C. No. 41 590 48
© Baxi Heating UK Ltd 2007 All rights reserved. No part of this publication may
be reproduced or transmitted in any form or by any means, or stored in any
retrieval system of any nature (including in any database), in each case whether
electronic, mechanical, recording or otherwise, without the prior written
permission of the copyright owner, except for permitted fair dealing under
Copyrights, Designs and Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other use
of any part of this publication should be made, giving details of the proposed use,
to the following address:
The Company Secretary, Baxi Heating UK Ltd, The Wyvern Business Park,
Stanier Way, Derby, DE21 6 BF.
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a copyright
work may be liable to criminal prosecution and civil claims for damages.

The Central Heating and Hot Water you need will be
available when the gas and electricity supplies to the
boiler are turned on with the timer and other heating
controls in your system set correctly.
Other heating controls are items such as room
thermostats, cylinder thermostats and thermostatic
radiator valves. To give the most energy efficient
performance these controls can switch your boiler
on and off even when your timer is on. Instructions
on how to use your programmer and other heating
controls should have been supplied with the items.
Pull the door panel open.
Confirm Status LED shows continuous Orange.
Turn the temperature control knob to adjust the
radiator temperature between approximately 55°C
and 82°C.
Hot water temperature is usually controlled
by a thermostat on the hot water cylinder.
When there is a call for heat the Status LED will flash
Green and after several seconds the burner will light
automatically. The Status LED will show continuous
Green whilst water is being heated.
Resetting
If the Status LED is showing continuous or flashing
Red the boiler will need resetting.
If the boiler fails to light or the boiler is running and
the gas is turned off, the LED will start to flash red.
Press the reset button for a minimum of 1 and a
maximum of 10 seconds (
Do Not use excessive
pressure
), the LED will stop flashing and the boiler
will attempt to re-light.
Warning: If the LED is flashing Red rapidly the
control is in remote diagnostic mode. The boiler
will not operate in this mode and will need to be
reset again. Press the reset button for 10
seconds, the LED will flash Orange once then
return to normal operation.
If the boiler does not reset:-
• Check the fault indicators (opposite). If the boiler
has Overheat or Circulation indicators lit, wait 15
minutes for the boiler to cool and reset again.
• Check that the gas and water supplies to the
boiler have not been inadvertently turned off.
If the boiler still fails to reset or resets then returns to
lockout, there is a fault that should be attended to by
a Competent Person.
Operating your boiler and system
intelligently applied technology 3
Competent Person - A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules is deemed
competent.
CORGI - Council for Registered Gas Installers.
ACS - Accredited Certification Scheme
Certificates of competence that are required before
installer can become CORGI registered.
LED Indication
Status LED
Mains Off Off
Mains ON Continuously Orange
No external call for heat
External Call for Heat Flashing Orange
Temperature Control set to Off
Air Proving & Ignition Flashing Orange/Green
Burner On Continuously Green
Boiler Temperature Flashing Green
Control Satisfied
Lockout Flashing Red or
Continuously Red
Temperature
Control
Optional
Programmer
Reset
Button
Status LED
RESET
STATUS
MAX
OFF
TEMPERATURE

4 intelligently applied technology
To Turn Off
If you need to turn the boiler off, turn either the temperature
control knob to OFF or set the programmer/timer to Off (if
fitted).
Do not switch off the main electrical supply to the boiler whilst
the ‘Burner On’ light is on.
Boiler Protection
The protection systems shown below will always be working
whilst the gas and electricity supplies to the boiler are on.
The boiler incorporates a built in pump protection feature
which continually monitors the time since the pump last
operated. The pump will run for around 2 minutes if it has not
run in the last 24 hours. This may occur during the night when
your heating controls are set to off.
The boiler is fitted with a safety thermostat to protect against
overheating of the water. If this thermostat operates the boiler
will lockout and the Status LED will flash Red once a second.
The boiler will require resetting before it will re-light.
A frost thermostat may have been fitted to your system. Your
installer will have advised you of this.
Operating your boiler and system
Temperature
Control
Optional
Programmer
Reset
Button
Status LED
RESET
STATUS
MAX
OFF
TEMPERATURE

intelligently applied technology 5
Looking after your boiler
Servicing and Repair of your Boiler
heateam can service and repair your boiler if your
installer is not able to.
Our trained heating experts will quickly get your
heating and hot water working again. If your boiler is
out of its free 12 month period, heateam can provide
a competitive fixed price repair rate including parts,
labour and VAT.
To find out more call heateam on 08706 017 017,
open Monday to Friday 8am - 6pm, weekend 8.30am
- 2pm. An appointment convenient for you can be
arranged. It would help if you had your boiler serial
number when you call, the serial number is shown on
the back cover of this guide.
Annual Service
To ensure you receive the maximum efficiency from
your boiler we recommend your boiler has an annual
service so you and your family can continue to enjoy
heating and hot water comfort. To arrange an annual
service from one of our heating experts, please call
heateam on 08706 017 017 to arrange a visit
convenient to you.
Cleaning the Outer case
The painted panels should be wiped with a damp cloth
and then dried completely.

For your safety
6 intelligently applied technology
This appliance must have been installed in accordance with
the manufacturer’s instructions and the regulations in force.
Any modification that may interfere with the normal
operation of the appliance without express written
permission from the manufacturer or his agent could
invalidate the appliance warranty. In GB this could also
infringe the Gas Safety (Installation and Use) Regulations.
Your boiler must not be operated without the casing
correctly fitted and forming an adequate seal.
Do not interfere with any sealed components on this boiler.
Take note of any warning labels on your boiler.
Your boiler should have the following minimum clearances
for Safety and Maintenance.
front 15mm (610mm for servicing access)
side 5 mm (each side)
below 50 mm
above 125 mm
If your boiler is installed in a compartment, do not use it for
storage purposes. Do not obstruct any purpose provided
ventilation openings.
Flammable materials must not be stored in close proximity
to your boiler.
Avoid skin contact when your boiler is in operation, as some
surfaces may get hot i.e. sight glass, pipework
Ensure that the flue terminal, outside the house, does not
become damaged or obstructed, particularly by foliage.
GB - Heating Industry definition meaning England,
Scotland, Wales, Northern Ireland, Isle of Man and
the Channel Isles

Got a problem ?
intelligently applied technology 7
If you smell gas
Turn off the gas supply at the meter and call
your gas supplier immediately.
In GB, Transco operate a 24 hour emergency
service and the telephone number will be
listed in your telephone directory.
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
Warning !
In the unlikely event you have a problem with your boiler
please check the following.
1. Is the electricity supply to your boiler switched on?
If so the Status LED will show continuous or flashing
Orange. If flashing, the temperature control knob is
set at the OFF position
2. Is the Status LED showing continuous or flashing Red?
Yes - Reset as described on Page 3.
No - Continue below
3. Is the gas supply turned on?
4. Is the programmer or timer switch set to On?
Refer to the instruction booklet supplied with
these items for correct setting and operation.
5. Is the temperature control on the boiler turned on and
set high enough?
6. Are all system controls such as room and cylinder
thermostats set high enough?
7. Are the thermostatic radiator valves set high enough?
Contact your Installer
If you have followed the steps in this simple checklist but
your boiler still does not fire contact your installer.
Any repairs to the boiler will usually be the responsibility of
the Installer during the warranty period.
Installer Help-line
Should your installer need assistance he/she can contact
our trade support help-line for diagnostic and remedy
advice.

Publication No. 5111674 - Iss. 04 (03/2008)
Warranty & Service
POTTERTON
A Trading Division of Baxi Heating UK Ltd (3879156)
A Division of Baxi Group
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 08706 017 017 Technical Enquiries 08706 049 049
Website www.potterton.co.uk
e&oe
All descriptions and illustrations provided in this leaflet have been
carefully prepared but we reserve the right to make changes and
improvements in our products which may affect the accuracy of the
information contained in this leaflet. All goods are sold subject to our
standard Conditions of Sale which are available on request.
Serial Number
Date of Installation
Installer Details (name, address and contact number(s))
Please complete the boxes below
DDMYY
M
Standard Warranty Term & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form
supplied with the boiler or simply call heateam, the service of Baxi
Heating UK Ltd on 08706 000 653.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe
and high quality repair service supported by our dedicated national
network of highly skilled engineers. If your installer can’t resolve the
problem for you, we will do everything we can to get an engineer out to
you as quickly as possible. Nothing in this warranty will affect your
statutory consumer rights.
What you need to do if you experience a problem with your
heating system or the operation of the boiler
You should always contact your installer first, because the fault may not
be related to the boiler. If your installer confirms that the fault is within
the boiler it self and he/she can’t repair it, our friendly customer service
team is on hand to help. Simply call our service division heateam on
08706 017 017 to book an engineer visit or for any general advice that
you may need. Our contact centre is open Monday to Friday 8am -
6pm, weekends and Bank Holidays 8.30am - 2pm, excluding Christmas
Day and New Years Day.
When calling heateam it would be helpful if you could have the
following information to hand:-
1 boiler serial number (see opposite).
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty
from manufacture.
Free of charge replacement of the complete unit provided always that
the failure is related to a manufacturing fault that cannot be repaired or
is uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned
properly, and as set out in the installation instructions (this includes the
need to flush the system effectively and add a suitable corrosion
inhibitor).
Any damage caused by hard water scale deposits and/or aggressive
water resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the
property.
Installations within commercial settings for which this boiler was not
designed.
Reimbursement of any third party repair or replacement costs that we
haven’t been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business
losses, stress and inconvenience) arising from a production breakdown,
including repair delays caused by factors outside our reasonable
control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family
can continue to enjoy heating and hot water comfort. To arrange an
annual service from one of our Baxi Heating UK Ltd heating experts,
please call to arrange a visit convenient to you.